Colorado

Support Jobs in Colorado

121 jobs found

Include remote jobs

30d ago

Desktop Support Technician

ONS Louisville, CO

Louisville, CO

30d ago

$25 - $27/hr Contract Application Support Desktop Support End User Support

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Job Description

Work onsite in Louisville, CO and deliver day-to-day support that keeps employees productive. This contract Desktop Support Technician role offers $25.00–$27.00 per hour, a Monday–Friday schedule from 8:00 AM to 4:30 PM, and a benefits package designed to support you with health, dental, vision, life coverage and paid time off.

What you’ll be doing

Answer, evaluate, document, and prioritize incoming IT support requests from designated communication channels.
Accurately log incidents, service requests, and troubleshooting activities in the ticketing system.
Troubleshoot and resolve issues involving desktop and laptop hardware, peripherals, and network connectivity.
Support end users with Microsoft Office / Microsoft 365, email, and client-specific business applications.
Perform routine diagnostics by researching, isolating, and resolving common hardware, software, and end-user technical problems.
Provide professional, responsive technical assistance to employees and, when needed, executive-level users.
Monitor and triage support requests received through email, voicemail, and other designated channels.
Complete basic administration tasks including user account and password support.

What you’ll bring

2+ years of hands-on experience troubleshooting hardware.
Experience delivering desktop and end-user IT support.
Ability to diagnose and resolve common issues across computer hardware, peripherals, software, and connectivity.
Experience supporting Microsoft Office / Microsoft 365, email, and other business applications.
Strong customer service, communication, and technical troubleshooting skills.
Ability to document, prioritize, and resolve IT support tickets.
Experience with the Jira ticketing system.
Previous experience providing executive/VIP technical support.
Associate degree in Computer Science or a related technical discipline.
Relevant professional IT certifications.
Education equivalency: a high school diploma plus relevant professional IT certifications and practical experience may be considered in place of the preferred degree.

Schedule and pay

Pay: $25.00 to $27.00 per hour
Schedule: Monday–Friday, 8:00 AM to 4:30 PM
Work location: In person (Louisville, CO)
Job type: Contract

Benefits

Dental insurance
Health insurance
Medical benefits
Vision insurance
Life insurance
Paid time off
Paid vacation
Paid holidays

Technologies you’ll use

Microsoft Office
Microsoft 365
Email
Jira

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30d ago

Help Desk Manager

Trinzic Colorado Springs, CO

Colorado Springs, CO

30d ago Closed

$80k - $95k/yr Full time Manager Help Desk Support Helpdesk Manager

This position is no longer accepting applications (closed Nov 13, 2026).

Job Description

Trinzic is seeking a Help Desk Manager to lead daily help desk operations and act as the primary escalation point for complex technical issues within the Gravity DevSecOps Pipeline. This onsite role in Colorado Springs, CO combines hands-on support leadership, system performance ownership, and close coordination with DevOps, developers, and security teams to keep critical services running.

In this position, you will manage support ticket activity tied to pipeline infrastructure, CI/CD tooling, and end-to-end container and application lifecycles in cloud environments. You will also ensure uptime and performance for development environments, container platforms, and cloud services while maintaining compliance with DoD security policies, including STIG requirements and handling of classified information.

What You’ll Do

Lead day-to-day help desk activities, ensuring timely resolution of user issues and escalations.
Serve as the primary point of contact for complex technical issues, troubleshooting system, network, and software problems in the Gravity DevSecOps Pipeline.
Provide guidance and mentorship to junior support staff to improve performance and grow support capabilities.
Manage and respond to support tickets related to the Gravity pipeline infrastructure, CI/CD tools, and system performance.
Ensure uptime and performance for critical systems, including development environments, container platforms (e.g., Docker, Kubernetes), and cloud services.
Diagnose and resolve network, server, or software issues, partnering with development and security teams to maintain mission continuity.
Oversee help desk workflows, ensuring adherence to SLAs and KPIs such as response time and resolution rates.
Identify opportunities for process improvement by automating common support tasks and implementing best practices for efficiency.
Support internal documentation efforts, including troubleshooting guides, procedures, and knowledge base articles.
Collaborate with DevOps engineers, developers, and system administrators to resolve issues with minimal disruption.
Communicate updates and incident reports to stakeholders, including status updates for ongoing issues and planned maintenance.
Act as a liaison between help desk staff and upper management to align work with project goals and priorities.
Ensure compliance with DoD security policies, including Security Technical Implementation Guides (STIGs) and other government-mandated protocols.
Coordinate with security to manage security incidents, apply patches, and implement security configurations as required.
Maintain the integrity and confidentiality of classified information handled within the help desk environment.

Required Qualifications

Eligibility to obtain a U.S. government Security Clearance (U.S. citizenship required).
Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
2+ years of experience in IT support or help desk roles, including 1-2 years in a lead or supervisory position.
Hands-on experience supporting DevSecOps pipelines, CI/CD tools (e.g., Jenkins, GitLab, Kubernetes), and cloud platforms (e.g., AWS, Azure, Google Cloud).
Strong knowledge of Linux/Unix, Mac, and Windows environments, including system administration and network troubleshooting.
Familiarity with configuration management and automation tools such as Ansible, Terraform, or Chef.
Excellent leadership and team collaboration abilities.
Strong technical troubleshooting and problem-solving skills in complex IT environments.
Effective communication skills for technical and non-technical stakeholders.
Ability to prioritize multiple tasks, work under pressure, and resolve issues in a timely manner.
Commitment to security best practices and compliance with strict DoD protocols.

Technologies

Kubernetes, Docker
CI/CD, GitOps, Jenkins, GitLab
AWS, Azure, Google Cloud
Linux/Unix, Mac, Windows
Ansible, Terraform, Chef

Compensation & Benefits

Basic Compensation: $80,000 - $95,000 per year (For Colorado Springs, CO only)
Additional Compensation: KBR may offer bonuses, commissions, or other forms of compensation based on internal policy or contractual designation, including sign-on bonus, relocation benefits, short-term incentives, long-term incentives, or discretionary payments for exceptional performance.

Desired Experience

Experience supporting DoD or Space Force operations in a DevSecOps environment.
Familiarity with DoD cybersecurity compliance frameworks such as RMF, STIGs, and NIST standards.
Certifications such as CompTIA Security+, ITIL, or AWS Certified SysOps Administrator.
Experience using AI tools within a development environment.

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30d ago

Help Desk/System Administrator

Stratus Information Systems Fort Collins, CO

Fort Collins, CO

30d ago Closed

$18 - $22/hr Full time Active Directory Customer Support End User Support

This position is no longer accepting applications (closed Nov 13, 2026).

Job Description

Stratus Information Systems is hiring a full-time, in-person Network Analyst/PC Support professional in Fort Collins, CO. This onsite role helps keep servers, workstations, and networking equipment running smoothly while delivering direct customer support. You’ll work in a high-performance team environment with an organization that offers a competitive compensation package, including employee medical and dental coverage, life insurance, and generous leave accrual.

What you’ll do

Provide support by servicing servers, workstations, and networking equipment.
Work directly onsite with customers to address issues and provide help desk support.
Collaborate effectively and work cohesively within a high-performance team.
Use analytical, communication, and troubleshooting skills to resolve support needs.
Apply knowledge of Windows operating systems and basic Microsoft software packages.

What you bring

Ability to work directly onsite with customers.
Ability to work cohesively within a high-performance team environment.
Analytical, communication, and troubleshooting skills.
Knowledge of Windows operating systems and basic Microsoft software packages.
Must be able to commute reliably or plan to relocate before starting work: Fort Collins, CO 80525 (Required).

Tools and technologies

Windows operating systems
Microsoft software packages
Office 365
Active Directory
Virtualization technologies
Networking

Compensation, schedule, and supplemental pay

Salary: USD 18 - 22 per hour.

Schedule: 8 hour shift.

Bonus pay
Commission pay

Benefits

Dental insurance
Health insurance
Paid time off
Vision insurance

Experience

Help desk: 1 year (Preferred)
Windows: 1 year (Preferred)

Note: Experience with Office 365, Active Directory, virtualization technologies, and networking is desirable but not required.

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30d ago

IT Help Desk Support

Brundage Bone Concrete Pumping Thornton, CO

Thornton, CO

30d ago Closed

$73k+/yr Full time Desktop Support Dhcp End User Support

This position is no longer accepting applications (closed Nov 13, 2026).

Job Description

Brundage Bone Concrete Pumping is hiring an IT Help Desk Support professional to support end-users across the organization from an onsite location in Thornton, CO. In this full-time role, you will serve as the first point of contact for day-to-day technology issues, helping users get back to work through timely troubleshooting and clear communication.

As part of the IT team, you will handle support requests related to hardware, software, and network connectivity, document each interaction, and coordinate with higher-level IT resources when problems require additional expertise.

Role focus

Provide technical assistance to end-users for IT issues involving desktops, laptops, printers, peripherals, cellular devices, and other common tools.
Address hardware, software, and connectivity concerns, including access to shared resources.
Act as the primary point of contact for help desk requests and support inquiries.

Responsibilities

Respond to incoming support requests from end-users via phone, email, or a ticketing system in a prompt and professional manner.
Troubleshoot and diagnose hardware and software issues, including end-user devices and cellular devices.
Provide guidance on software applications, operating systems, and standard office productivity tools.
Resolve basic network connectivity issues and help users access shared resources.
Perform first-level problem resolution and escalate unresolved issues to higher-level IT support teams or specialists.
Follow up with users after resolution and provide additional assistance when needed.
Maintain a comprehensive knowledge base of common issues and resolutions for quick reference.
Assist with user account creation, modification, and access control, ensuring adherence to security policies.
Reset passwords and unlock accounts as needed, including verifying user identities to maintain data security.
Support software installations, updates, and patches for end-user devices.
Ensure systems remain up to date with the latest security and software updates.
Document all support activities, including issue details, resolution steps, and communication with end-users.
Generate regular help desk reports such as ticket volume, response times, and issue trends.
Conduct basic training sessions to educate end-users on IT best practices, common issues, and self-help resources.
Communicate IT announcements and updates clearly and concisely to end-users.

Requirements

High school diploma or equivalent (some positions may require an associate's or bachelor's degree in a relevant field).
1+ years of experience providing technical support or customer service, preferably in an IT help desk environment.
Strong knowledge of computer hardware, software applications, cellular devices, and operating systems including Windows, macOS, and Linux, plus office productivity tools.
Familiarity with network troubleshooting, including TCP/IP, DNS, and DHCP.
Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
Strong problem-solving and critical-thinking abilities to diagnose and resolve technical issues efficiently.
Ability to manage multiple tasks and work under pressure in a fast-paced environment.
Patience, empathy, and a customer-centric approach to IT support.

Technologies

Windows
macOS
Linux
TCP/IP
DNS
DHCP

Compensation and schedule

Job type: Full-time
Location: In person (Thornton, CO)
Salary: USD 72,800 per yearly (starting at $72,800 depending on experience)

Benefits

401(k)
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

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30d ago

Technical Support Team Manager

Propeller Denver, CO

Denver, CO

30d ago Closed

$100k - $120k/yr Full time Manager Application Support Customer Support

This position is no longer accepting applications (closed Nov 13, 2026).

Job Description

Propeller is seeking a Technical Support Team Manager to lead the performance and efficiency of the Technical Support Team within Customer Support. This role combines people leadership with hands-on technical direction, helping the team resolve complex customer issues across integrated hardware and cloud software in a fast, measurable way.

Role overview

You will set the direction for Technical Support strategy, manage capacity and queue coverage, and ensure consistent, high-quality outcomes across phone, email, and chat. The position also emphasizes enablement through onboarding and ramp plans, continuous improvement in troubleshooting and communication, and metric-driven process changes that reduce customer effort and improve resolution speed.

Responsibilities

Manage team capacity, queue coverage, and case assignment strategies to optimize utilization and support timely, high-quality resolutions across all customer segments and channels (phone, email, chat).
Coach and mentor a team of Technical Support Specialists, Technical Support Engineers, and Senior Technical Support Engineers through regular 1:1s, performance reviews, and career development planning across all three IC levels.
Strengthen technical troubleshooting expertise, customer communication, and product knowledge by using Senior Technical Support Engineers as technical mentors and escalation points.
Own onboarding and ramp plans for new hires, with the goal that entry-level Specialists reach autonomy on basic hardware and software tickets within their first 90 days.
Define and execute the overall Technical Support strategy with an emphasis on scalability, efficiency, and consistent customer outcomes across hardware and software issues.
Maintain direct involvement with complex or escalated cases, including issues involving data discrepancies, photogrammetry, and hardware troubleshooting.
Analyze support metrics such as CSAT, Resolution Time, Response Time, Ticket Productivity, First Contact Resolution, and others to identify bottlenecks and implement process improvements.
Set standards and quality control mechanisms across customer interactions, troubleshooting workflows, and escalation paths, aligned with team playbooks.
Oversee the creation, maintenance, and adoption of the team knowledge base and internal troubleshooting documentation to keep resources current with product updates.
Serve as the primary liaison between Technical Support and stakeholders across Engineering, Product, Implementation, Geospatial, Customer Success, Sales, and Logistics.
Partner with Engineering and Product to escalate recurring issues, surface customer pain points, and inform roadmap direction based on frontline insights.
Work with Customer Success and Implementation leadership to support a seamless handoff of customer issues and a consistent customer experience across the lifecycle.
Aggregate recurring technical issues and customer insights from the team and translate them into actionable feedback for Product, Engineering, and Logistics teams.
Act as the primary contact for high-priority customer escalations, working directly with team members to drive resolution.

Requirements

3+ years of experience managing a technical support, customer support, or technical services team, ideally in a SaaS or hardware-plus-software environment.
Strong technical troubleshooting knowledge across both hardware and software, including the ability to coach complex concepts such as data capture, photogrammetry, GPS, or geospatial workflows.
Proven ability to define and measure KPIs (CSAT, resolution time, response time, productivity), use data to improve processes, and forecast capacity needs based on ticket volume and customer growth.
Exceptional verbal, written, and presentation skills for representing the team in internal leadership meetings and customer escalations.
Experience designing, implementing, and measuring scalable customer support methodologies, including escalation paths and tiered support models.
Track record of building strong relationships with Engineering, Product, Customer Success, and Sales to maintain alignment on customer experience.
A strong ownership mindset with empathy in customer interactions.

Technologies

Drones
DirtMate
Aeropoints
Zendesk

Nice-to-haves

Experience in the construction, mining, aggregates, or civil engineering sectors.
Familiarity with geospatial tools, survey data, drone-based mapping workflows, GPS technologies, photogrammetry, radio modems, or machine control.
Experience managing support teams that combine hardware troubleshooting with SaaS platform support.
Prior experience with Zendesk or another support ticketing platform at the admin or team-lead level.
Remote pilot license (Part 107).

Compensation and location

Location: Denver, CO (onsite)
Salary: USD 100,000 - 120,000 per year

Benefits

Fully paid employee United Platinum PPO medical, dental, and vision coverage
20 day paid vacation time per year with no accrual or carryover cap
3% non-elective employer contribution to 401(k)
Employee share options
Professional development budget and leave
Opportunity to take part in the mentorship program
$100 USD monthly telephone and/or internet allowance
Paid primary & secondary parental leave policies
$275 USD one time work from home set up budget, and a laptop, monitor, mouse, and keyboard

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1mo ago

Help Desk Center Representative III

Professional Case Management (PCM) Denver, CO

Denver, CO

1mo ago Closed

$24 - $33/hr Full time Case Management Customer Service Customer Support

This position is no longer accepting applications (closed Nov 13, 2026).

Job Description

Professional Case Management (PCM) is hiring a Help Desk Center Representative III to support former workers through a consultative, customer-service centered help desk environment in Denver, CO (onsite). In this role, you will handle both inbound and outbound calls to provide guidance on key government programs and help clients move toward eligible financial and worker benefits.

This position focuses on assisting seniors and former workers with navigating the Energy Employees Occupational Illness Compensation Program Act (EEOICPA) and the Radiation Employee Compensation Act (RECA), while coordinating next steps, resources, and referrals when additional support is needed.

Responsibilities

Assist former workers in navigating EEOICPA and RECA to obtain financial and worker benefits.
Assess clients’ needs and circumstances to determine eligibility for a DOL White Card, and interpret/apply established policies, procedures, and guidelines.
Connect former workers with relevant community resources and support services, including the EEA, Advocates, attorneys, and, when needed, local field representatives.
Advocate when necessary to help clients resolve issues and overcome barriers to accessing benefits.
Obtain client information by answering inbound telephone calls and making outbound calls to known prospects.
Provide benefits assistance and counsel during the EEOICPA claims process.
Meet or exceed referral targets from inbound and outbound calls.
Determine whether further contact is required by comparing client information to different program eligibility requirements.
Guide customers on navigating government programs to access financial and health benefits.
Look up White Card Case IDs on the OWCP Website.
Support operational quality by adhering to standards and guidelines, recommending improved procedures, and consistently meeting performance expectations.
Assist with marketing events as needed and participate in special projects as needed.
Participate in onboarding and training of new representatives; coach other OHC representatives as needed.
Perform Team Lead functions when needed.
Refer former workers to Advocates as appropriate.
Complete all other duties as assigned.

Requirements

High school diploma or GED required.
Minimum of 3 years of outbound calling sales experience.
Advanced knowledge of EEOICPA and RECA.
Excellent customer service skills and excellent verbal communication skills with proper phone etiquette.
Data entry experience, attention to detail, and professionalism in any situation.
Ability to multi-task.
A minimum of two years’ customer service experience, preferably in a healthcare setting.

Location

Denver, CO (onsite)

Compensation

The typical base pay range for this role is USD $24.00 - $33.00 per hour.

Benefits

Medical, Dental, and Vision
401(k)
Company Paid Short Term Disability
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Paid Time Off
Voluntary Benefits

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1mo ago

Desktop Support Technician

Kahuna USA LLC Westminster, CO

Westminster, CO

1mo ago Closed

$50k - $65k/yr Full time Application Support Desktop Support End User Support

This position is no longer accepting applications (closed Nov 13, 2026).

Job Description

Kahuna USA LLC is hiring an in-office Desktop Support Technician to support everyday technology needs for users in its IT environment. This role works primarily onsite in Westminster, CO, helping local and remote users while providing on-the-job training in practical desktop support.

The position centers on Windows-based support for desktops and laptops, including setup, troubleshooting, and user migration to new equipment and applications.

Position Overview

Location: Westminster, CO (onsite)
Employment type: Full Time
Pay range: USD 50,000 - 65,000 per year (Salary)
Minimum experience: 2 years

What You’ll Do

Install hardware components in desktop computers and laptops.
Set up, troubleshoot, and maintain network connections using Ethernet and wireless.
Provide desktop operating system and application support in a Windows/Office environment.
Set up new workstations by installing operating systems and applications.
Assist users with migrating to new computers.
Troubleshoot user-reported issues, identify root causes, and provide step-by-step support.
Complete general office tasks such as filing and responding to emails, along with other duties as assigned.
Handle sensitive company and user information with discretion and confidentiality.

What You Bring

At least two years of experience working with computers and networks in an office environment.
Knowledge of desktop and laptop hardware and software applications, including Windows 10 and 11, Microsoft 365, Ethernet networking, and security.
A solid understanding of customer service ethics and procedures.
Strong written and verbal communication skills to support users who may not be technically advanced.
Ability to problem-solve and troubleshoot computer issues.
Comfort helping users with a variety of smartphones.
AutoCAD familiarity is encouraged.
Experience in a multiple server environment is a plus, but not required.
CompTIA A+ (or similar) is encouraged, but not required.
Ability to lift 40 lbs. and occasionally climb ladders.
Successful completion of an initial drug screen and background check upon hire.
Must be eligible to work in the United States, as the role is not eligible for sponsorship.