Colorado

Support Jobs in Colorado

121 jobs found

Include remote jobs

2mo ago

Technical Support Representative

Diversified Machine Systems, LLC Colorado Springs, CO

Colorado Springs, CO

2mo ago Closed

$18 - $22/hr Full time Cnc Controls Cnc Routers Customer Support

This position is no longer accepting applications (closed Sep 17, 2026).

Job Description

Diversified Machine Systems, LLC is seeking a Technical Support Representative to support customers with CNC routers from the Colorado Springs, CO area on an onsite basis. In this role, you will help resolve mechanical, electrical, and pneumatic issues remotely by troubleshooting step by step, documenting findings, and coordinating next actions when repairs or parts are required.

You will be at the center of customer support for CNC equipment, turning incoming questions into actionable service cases and clear troubleshooting guidance. As you work, you will build practical expertise in CNC controls, servo systems, and router components through on-the-job training.

What you’ll do

Diagnose mechanical, electrical, and pneumatic issues with CNC routers over the phone or through remote support.
Walk customers through basic troubleshooting steps and determine when a technician visit or replacement part is needed.
Coordinate with field service technicians and parts departments to support timely repairs.
Create and manage service cases, order parts, and document solutions for future reference.
Develop knowledge of CNC controls, servo systems, and router components through on-the-job training.

What you bring

Hands-on experience repairing, maintaining, or troubleshooting machinery, equipment, or mechanical and electrical systems. Experience with CNC, automation, manufacturing, cable systems, or similar equipment is a plus.
Basic understanding of mechanical, electrical, or control systems.
Strong problem-solving and communication skills.
Ability to stay organized and manage multiple service cases.
Comfort using a computer to log information and process service orders.
Customer-focused attitude and willingness to help and learn.

Tools and technologies

CNC routers
CNC controls
Servo systems

Compensation and benefits

$18.00 - $22.00 per hour

Ongoing technical training and development.
Work with advanced CNC technology and a supportive team.
Opportunities for growth into Field Service or Applications roles.
401(k) with company match.
Health, Dental & Vision.
HSA and FSA options.
Life Insurance.

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2mo ago

IT Support Technician

IronEdge Group Remote 📍 Remote Remote

Remote

2mo ago Closed

$39k - $45k/yr Full time Cloud Platforms Computer Skills Customer Support

This position is no longer accepting applications (closed Sep 17, 2026).

Job Description

IronEdge Group (IEG) supports employees with a benefits package designed to help you stay healthy, financially secure, and balanced. The role is remote, with an annual salary range of USD 39,000 - 44,999. IEG also offers Medical, Dental, and Life Insurance with employee premium support, Vision Insurance, AD&D, and Short-Term and Long-Term Disability. You can take advantage of a Flexible Spending Account and Health Savings Account, enjoy Flexible Time Off plus holidays, and participate in a matching 401k. At IEG, everyone deserves great experiences.

What you’ll do

As an IT Support Technician, you will be the first line of technical help for end users, troubleshooting issues across server and network systems and resolving software and peripheral configuration problems. You will follow design or installation specifications while remediating configuration issues, and dispatch to on-site clients when needed to restore service.

Provide front-line technical support to end users
Troubleshoot server and network systems
Dispatch to on-site clients to troubleshoot and remediate issues
Repair or adjust software and peripheral equipment configurations per specifications
Escalate issues to senior staff members when appropriate
Deliver professional verbal and written communication with users, including C-Level or Executive client contacts
Provide occasional training for end users and new team members
Deliver excellent customer service in a fast-paced environment using strong decision-making, problem-solving, multi-tasking, and planning skills
Work effectively with teams and independently as an advanced problem solver focused on long-term stability
Complete tickets accurately and in line with company standards
Continuously learn new skills and information

What you bring

Friendly, positive support style over the phone and in person with professionalism and personal touch
Effective cross-functional communication with coworkers via Microsoft Teams
Extraordinary focus on customer service
Strong ability to solve problems effectively
Comfort interacting in varied situations including customer support, orientations, training, and networking
Successful completion of a criminal background check, with additional checks if the position involves sensitive information or secure facilities
Ability to pass a CJIS (Criminal Justice Information Systems) fingerprint-based background check and maintain CJIS eligibility
Disqualifying CJIS conditions include: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, and Open Arrest for any Criminal Offense, and Family Violence Convictions

Plus skills (not required)

Managed Services Provider (MSP) experience
Customer service background
Applicable CompTIA or Microsoft certifications

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2mo ago

Help Desk Analyst

SI Solutions, LLC Centennial, CO

Centennial, CO

2mo ago Closed

$64k - $71k/yr Full time Active Directory Azure Ad / Entra Id Device Management

This position is no longer accepting applications (closed Sep 16, 2026).

Job Description

SI Solutions, LLC is hiring an onsite Help Desk Analyst in Centennial, CO as a first point of contact for employee technical support across Structural Integrity Associates and its subsidiaries.

Responsibilities

Handle incoming support requests through the company Service Desk ticketing system
Troubleshoot and resolve end-user issues across:
- End-user hardware
- Operating systems
- Microsoft 365
- Account access
- Printers
- Networking
- Mobile devices
- Business applications
- Engineering software
Create, manage, and troubleshoot user accounts, permissions, and authentication using:
- Active Directory
- Microsoft Entra ID
- Microsoft 365 administration tools
Deploy and support company endpoints using:
- Microsoft Intune
- Windows Autopilot
- Endpoint management tools
Assist with software installs, configurations, updates, and licensing for company-approved applications
Support core cloud and related services including:
- Microsoft 365, Teams, and SharePoint
- Box
- NetSuite
- VPN and related cloud-based services
Support employee onboarding via workstation deployment, account provisioning, and IT orientation
Escalate complex issues and coordinate with senior IT staff, vendors, and business units to drive timely resolution
Maintain complete and accurate documentation for troubleshooting activity, resolutions, knowledge base articles, and standard operating procedures

Requirements

Associate’s degree in computer science, information technology, or a related technical field; in lieu of degree, additional work experience and/or trade school is acceptable
Minimum 3 years of professional experience in a network or desktop systems specialist role
Certifications such as CompTIA A+, Microsoft Certified Professional, or similar are strongly recommended
Knowledge of Microsoft 365 products, including Office Suite, Exchange, and SharePoint Online
Knowledge of Microsoft Active Directory management
Ability to lift 25 to 40 pounds

Preferred Skills

Experience supporting Microsoft Entra ID, InTune, Windows AutoPilot, and Microsoft 365
Experience with Oracle NetSuite, Box.com, and other cloud-based applications
Experience with Service Desk ticketing systems and remote support tools
Experience supporting and managing mobile devices

Technologies

Microsoft 365, Microsoft Teams, SharePoint, Box, NetSuite, VPN
Active Directory, Microsoft Entra ID
Microsoft Intune, Windows Autopilot, endpoint management tools
Microsoft 365 administration tools
Office Suite, Exchange, SharePoint Online
Service Desk ticketing system
Mobile devices, engineering software
Microsoft Certified Professional, CompTIA A+

Compensation: USD 64,300 - 71,400 per year.

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2mo ago

Service Desk Administrator

Mountain View Electric Association, Inc. Falcon, CO

Falcon, CO

2mo ago Closed

$34 - $38/hr Full time Customer Service End User Support Help Desk Support

This position is no longer accepting applications (closed Sep 14, 2026).

Job Description

The Service Desk Administrator at Mountain View Electric Association, Inc. is the first point of contact for employees who need technical assistance. This onsite role in Falcon, CO supports end users by managing service requests, maintaining documentation, and administering key IT hardware and applications.

Role Overview

In this position, you will receive and respond to employee requests for help through multiple channels, log and track issues in a service desk ticketing system, and follow through to ensure resolutions are completed. You will also support mobile devices and computer systems, maintain accurate technology asset records, and provide technical assistance and training related to your area of responsibility.

Responsibilities

Act as the first point of contact for employees seeking technical assistance.
Respond to inquiries via chat, email, in person, or phone.
Escalate requests when issues cannot be resolved directly.
Follow up with employees to confirm full resolution of issues.
Set up, support, manage, maintain, diagnose, repair, and document mobile devices, including cell phones and tablets.
Enter request information into the service desk ticketing system.
Produce monthly reports showing the status of all internal IT requests.
Collaborate with other IT team members to administer applications and systems to meet business needs.
Ensure technology assets are properly tagged and that the asset inventory is updated in the asset database.
Configure and deploy new computer systems and mobile devices for end users.
Monitor and follow up on service request and incident tickets, and communicate employee feedback or suggestions to the IT Supervisor.
Author and oversee technical documentation, including user and admin guides, and routinely review documentation for accuracy.
Participate in identifying and suggesting improvements to procedures.
Provide clerical support as needed for Information Technology and Geographic Information Systems.
Accurately document all work activities in the service desk system.
Maintain inventory of software and hardware assets related to the position.
Create detailed documentation for IT procedures within your scope.
Provide training and technical assistance to hardware and software users within your scope.

Required Education and Experience

Associate’s degree in information technology (IT), computer science, or a related field, or equivalent education/experience is required.
One to two years of help desk technician experience is preferred.
Prior experience with ticketing systems for issue tracking is preferred.

Skills and Qualifications

Ability to stay current with technological advancements and pursue advanced certifications.
Excellent written and verbal communication skills.
Experience using business software such as Microsoft Office and email.
Ability to troubleshoot and resolve issues across various operating systems.
Strong knowledge of computer hardware components (CPUs, RAM, hard drives) and peripherals (printers, scanners, tablets).
Basic networking knowledge (TCP/IP, DNS, DHCP) with troubleshooting capabilities for network connectivity issues.
Detail oriented, self-motivated, well organized, personable, and able to exercise discretion and sound judgment with people and confidential information.
Ability to work independently to plan, schedule, meet deadlines, and implement programs and policies in a team environment.
Professional and courteous communication with members and coworkers.

Technologies

Microsoft Office products
Email
Service desk ticketing system
TCP/IP
DNS
DHCP

Location and Schedule

Location: Falcon, CO (onsite)
Schedule: Four-day work week (Monday through Thursday 7 a.m. to 5:30 p.m.)

Compensation and Benefits

Salary: USD 34 - 38 per hourly.

Competitive Salary
Medical
Dental
Vision
Long-Term Disability
Life
Paid Time Off
Traditional Pension Plan
401(k) with Company Match
Stable and Growing Company
Great Company Culture

Application Deadline

Applications will be accepted until 5:00 p.m. on Tuesday, August 18, 2026.

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2mo ago

IT Systems Engineer (Field & Help Desk)

TSI Colorado Colorado Springs, CO

Colorado Springs, CO

2mo ago Closed

$69k - $83k/yr Full time End User Support Field Service Help Desk Support

This position is no longer accepting applications (closed Sep 13, 2026).

Job Description

TSI Colorado is seeking an IT Systems Engineer (Field & Help Desk) to deliver on-site and remote support across client environments in Colorado Springs, CO. In this role, you will function both as a field technician and a help desk escalation point, resolving complex problems while supporting deployments and onboarding activities. The position emphasizes hands-on troubleshooting across Windows Desktop, Windows Server, M365, and advanced networking.

What you’ll do

Lead projects and support team members during infrastructure deployments.
Provide on-site and remote help desk assistance, including high-level troubleshooting.
Configure and maintain Windows Server, Exchange, and cloud environments such as M365 and Google Workspace.
Manage and troubleshoot firewalls, VPNs, VLANs, and wireless technologies.
Own backup maintenance and data recovery procedures.
Maintain meticulous client documentation and complete daily time entry.
Explain complex technical issues in plain language for non-technical clients and provide accurate task time estimates.

Key technical focus

Networking: TCP/IP, DNS, DHCP, VLANs, VPNs, wireless technologies, routing and firewalling fundamentals.
Cloud and productivity: M365 and Google Workspace administration, including tenant setup, licensing, and mail flow rules.
Server administration: Windows Server role and feature management and event log troubleshooting, along with Active Directory support.
Security: MFA concepts and endpoint security tooling such as EDR/XDR, with SOC-related understanding.
Virtualization and recovery: VMware and Hyper-V resource and snapshot management, plus bare metal and granular file restores.

Requirements

Deep understanding of TCP/IP, DNS, DHCP, and security fundamentals including MFA, EDR, and SOC.
Hands-on experience with Server hardware (CPU/RAID), network provisioning and installation, and mobile device management for iOS/Android.
Strong attention to detail, a solution-focused approach, willingness to ask for help when needed, and the ability to troubleshoot independently before escalating.
Ability to lift 50 lbs and climb a ladder.
Must currently reside within the Colorado Springs area, hold a valid Driver’s License with a clean driving record, and have reliable personal transportation for daily client visits.

Professional standards

Time Entry: Can you consistently account for 9 hours of daily activity (billing/admin)? [YES / NO]
Client Communication: Can you provide ETAs and “next steps” before leaving a site? [YES / NO]
Technical Briefing: Can you lead a pre-project call to explain technical plans to clients? [YES / NO]
Documentation: Can you update network maps and SOPs immediately after changes? [YES / NO]
Local Work: Are you currently located in the front range and able to report on-site / drive to client locations daily? [YES / NO]

Schedule and compensation

Salary: USD 68,962 - 83,051 per year.
Minimum experience: 2 years.
Benefits: Flexible schedule.

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3mo ago

Service Desk Technician II

Ntiva Colorado Springs, CO

Colorado Springs, CO

3mo ago Closed

$43k - $50k/yr Full time Application Support Cloud Platforms Connectwise Manage

This position is no longer accepting applications (closed Sep 11, 2026).

Job Description

Service Desk Technician II supports day-to-day client ticket handling and serves as an elevated escalation resource, with a focus on resolving requests within SLOs and reducing escalations through first-touch support.

Responsibilities

Manage client service tickets, ensuring timely resolution or appropriate escalation
Support the phone queue during part of your shift, and assist as needed during high call volume surges
Maintain accurate ticket documentation in service management software (example: ConnectWise Manage)
Troubleshoot and resolve client issues, including root-cause analysis for recurring problems
Perform software upgrades and address system gaps or process issues
Create, update, and maintain accurate client documentation
Identify and communicate infrastructure improvements and security concerns
Coach and mentor fellow Ntivians to improve performance and support professional development
Follow industry best practices and ensure compliance with security and operational standards
Assist with additional duties to support team goals

Requirements

2-3 years of help desk experience
Proficiency supporting, administering, and troubleshooting Microsoft Desktop and Server operating systems and applications
Solid knowledge of Microsoft 365, Google Workspace, Microsoft Exchange, and email technologies including spam filters
Experience navigating Hyper-V and VMware consoles to troubleshoot virtual machine storage and availability issues
Intermediate knowledge of at least one cloud platform console
Experience with software deployments
Comfort working with network hardware, including firewalls, managed switches, and WAPs
Familiarity with RAID, NAS, and SAN concepts
Familiarity with Apple macOS
Familiarity with VOIP phone support
Experience supporting iOS and Android
Experience generating vendor access accounts while adhering to industry security best practices
Ability to troubleshoot and resolve issues using secure remote access methods
Proficiency creating limited domain user accounts and delegating local server administration as needed
Knowledge of auditing and implementing need to know access controls and permissions
Experience managing shared drive permissions and optimizing use of security groups (example: avoiding the default Domain Users group)
Experience optimizing, applying, and filtering group policies using item-level filtering and security groups
Familiarity with security tools and best practices for securing client infrastructure
Strong problem-solving skills with the ability to diagnose and resolve issues quickly
Ability to provide escalation support and identify imminent system failures for timely escalation
Ability to identify misconfigured services or applications and escalate appropriately
Capability to document technical processes and solutions clearly
Proficient in reviewing, refining, and creating Standard Operating Procedures (SOPs)
Excellent communication and customer service skills
Strong organizational and time-management skills for multiple cases across varying difficulty and multiple clients
Strong attention to detail and accuracy
Ability to understand business impact of technical problems and solutions
Ability to foster a supportive, collaborative environment
Ability to explain complex technical concepts in simple, non-technical terms
Professional English communication, written and oral
Ability to write business correspondence and process procedures
Ability to present information and respond to questions from managers, clients, and the general public

Technologies

ConnectWise Manage
Microsoft Desktop operating systems, Microsoft Server operating systems
Microsoft 365, Google Workspace, Microsoft Exchange, spam filters
Hyper-V, VMware
Cloud platform console
Software deployments
Firewalls, Managed Switches, WAPs
RAID, NAS, SAN
Apple macOS
VOIP phone support
iOS, Android
Secure remote access methods
Group policies, security groups

Benefits

Medical benefits
401(k) eligibility
PTO

Location and Work Expectations

Colorado Springs, CO (onsite)
Preferred: candidates physically located in the Colorado Springs, CO area to support clients and the team
Schedule: Monday-Friday, 8:00 AM to 5:00 PM MT

Bonus Points

Desired certifications: CompTIA A+
Desired certifications: CompTIA Network+
Desired certifications: CompTIA Security+
Desired certifications: Related Microsoft certifications
Desired education: Bachelor’s Degree in Computer Science, Information Systems, Engineering or other related discipline preferred
Experience working for a Managed Services Provider
Knowledge of ITIL or other service management frameworks is a plus

Compensation

Expected base pay range: $43,000 to $50,000 per year
Base pay may vary based on non-discriminatory factors including market location, job-related knowledge, skills, and experience
FLSA status: Salaried, Non-Exempt

Work Authorization

U.S. persons are welcome
Unable to offer sponsorship or assume sponsorship of an employment visa

Workspace Requirements and Remote Work Policy

Must establish a dedicated safe workspace free from distractions and hazards and secure from unauthorized access
Must follow Ntiva IT User and Security Policies, including: password-protecting all equipment, keeping confidential and proprietary documents secure, and refraining from using public Wi-Fi
Must have adequate arrangements to avoid significant interruptions from caregiving responsibilities during work hours (except emergencies with manager approval)
Remote work away from a team member’s normal dedicated safe workspace must be requested, reviewed by management, and follow Ntiva policies and procedures

Application Deadline

Applications accepted until 8/14/26.

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3mo ago

Service Desk Technician I

Ntiva Colorado Springs, CO

Colorado Springs, CO

3mo ago Closed

$32k - $45k/yr Full time Active Directory End User Support Help Desk Support

This position is no longer accepting applications (closed Sep 11, 2026).

Job Description

Support-focused role providing first-line troubleshooting, ticket support, and client communication for onsite work in Colorado Springs.

Responsibilities

Receive incoming client troubleshooting calls and place outbound calls in response to email requests
Communicate with clients by email with clear, prompt updates and guidance
Use Windows skills to troubleshoot and support client issues
Apply knowledge of server and printer inter-connectivity to prepare and set up laptops and desktops
Perform basic client account administration in Office 365 and Active Directory
Track scheduled work, proactively communicate scheduling changes to stakeholders, and update schedules and clients as needed
Log detailed case notes in Ntiva’s ticketing system and other documentation platforms
Identify when documentation updates are needed and notify management of required changes
Maintain a positive, client-centric approach to build trust and strong client relationships
Keep meticulous attention to detail to support accuracy and efficiency standards

Requirements

Excellent communication skills
Excellent customer service skills
At least 1 year of professional work experience in the IT industry
Proficiency troubleshooting issues including, but not limited to:
- VPN
- Internet connectivity losses
- Remote desktop
- Microsoft Office software
- Peripherals including printers, scanners, and monitors
Familiarity administering Office 365 and Exchange Online
Proficiency navigating and administering Active Directory
Working knowledge of Windows file shares (SMB/CIFS)
Ability to review, understand, and implement SOPs and other written training
Physical readiness for extended periods of sitting or standing and regular computer and office equipment use
Ability to communicate professionally in English, written and orally
Ability to write business correspondence and process procedures
Ability to present information and respond to questions from managers, clients, and the general public

Technologies

Windows
Office 365
Active Directory
Exchange Online
VPN
Remote desktop
Microsoft Office software
Windows file shares (SMB/CIFS)

Benefits

Medical, Dental and Vision coverage for employee and family
401k with company-matched contributions: 4% match on 5% contribution; no vesting period (employee and company contribute after 90 days)
Group Term Life and Accidental Death and Dismemberment coverage (company provided)
Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
Health Savings Account (HSA) options / PPO options
Employee Assistance Program
Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 paid holidays + 3 floating holidays
Education Reimbursement Program
Generous Employee Referral Program with cash bonus for successful referrals
Dynamic Recognition and Rewards
Clear promotion and advancement tracks
Work with industry-leading talent

Location and Work Expectations

Colorado Springs, CO (onsite)
Schedule: Monday to Friday, 8:00 AM to 5:00 PM MT
Preferred that candidates are physically located in the Colorado Springs, CO area

Bonus Points

Ability to recognize and communicate potential issues and possible failure points in client systems and processes
Associate’s Degree in Computer Science, Information Systems, Engineering or other related discipline preferred
Desired certifications:
- CompTIA A+
- Network +
- Security +

Work Authorization

Applicants must be U.S. persons
No sponsorship or visa sponsorship assumption is available at this time

Workspace Requirements and Remote Work Policy

Team members must set up a dedicated safe workspace that is free from distractions and hazards and secure from unauthorized access
Must follow Ntiva IT User and Security Policies, including password-protecting equipment, securing confidential and proprietary documents, and refraining from using public Wi-Fi
Must have adequate arrangements to avoid significant interruptions due to caregiving responsibilities during work hours (except emergency situations with manager approval)
Remote work outside a team member’s normal expected dedicated safe workspace must be requested, reviewed by management, and comply with Ntiva policies and procedures