Secure Techies, LLC. is hiring a Desktop Support Technician (MSP) in Woodland Hills, CA (hybrid). If you enjoy helping business clients with day-to-day technology issues, this role blends hands-on desktop support with a clear process for tracking work and resolving tickets. You will start onsite for the first 90 days, then transition to a hybrid schedule while supporting clients across the Greater Los Angeles area.
This position focuses primarily on desktop and end-user support, not advanced network engineering or server administration. Expect a fast-paced MSP environment where reliable customer support, accurate ticket updates, and established procedures matter.
Responsibilities
- Deliver remote and onsite desktop support to business clients.
- Troubleshoot Windows 10/11 computers, printers, Microsoft 365 applications, and third-party software.
- Manage and update support tickets in Autotask.
- Use RMM tools for remote support, monitoring, software installation, and Windows updates.
- Monitor and troubleshoot workstation backup issues.
- Support Active Directory user accounts, permissions, and password resets.
- Troubleshoot basic networking issues, including DNS, DHCP, VPN, Wi-Fi, and connectivity.
- Contact software and hardware vendors, open support cases, and follow through until resolution.
- Install, configure, maintain, and replace desktop computers and peripherals.
- Keep ticket notes accurate and maintain technical documentation and knowledge base (KB) articles.
- Communicate regularly with clients and escalate more complex issues when needed.
Requirements
- Previous hands-on experience working in an MSP environment.
- Experience with Autotask and an RMM platform.
- Experience with endpoint backup solutions and troubleshooting.
- Strong Windows 10/11 desktop troubleshooting skills.
- Experience supporting Microsoft 365 applications, including Outlook, Teams, and OneDrive.
- Working knowledge of Active Directory and basic network troubleshooting (DNS/DHCP/VPN/Wi-Fi/connectivity).
- Experience troubleshooting third-party applications and working with vendor support.
- Strong skills in ticket management, documentation, and KB writing.
- Excellent communication, organization, and customer service abilities.
- Ability to work independently and manage multiple support requests.
- Ability to work onsite during the first 90 days and travel to client locations regularly.
- Valid driver’s license, reliable transportation, and auto insurance for client visits.
- Availability Monday–Friday, 9:00 AM–5:30 PM, with onsite work in Woodland Hills for the first 90 days.
- Position travel requirement: approximately 25% of the time throughout Greater Los Angeles.
Technologies
Autotask, RMM, Windows 10, Windows 11, Microsoft 365, Outlook, Teams, OneDrive, Active Directory, DNS, DHCP, VPN, Wi-Fi, knowledge base (KB) articles
Benefits
- Employee discount
- Professional development assistance
- Referral program
Preferred Qualifications
- College degree in Information Technology, Computer Science, or a related field.
- Microsoft certifications.
- CompTIA A+ or Network+.
- Experience supporting multiple business clients.
Compensation: USD 26–32 per hour.
Work arrangement: Onsite for the first 90 days, then hybrid. Client site visits throughout Greater Los Angeles are approximately 30% of working time, as stated in additional information.
Application: Complete the application screening questionnaire to be considered.
