Maryland

Support Jobs in Maryland

48 jobs found

Include remote jobs

6d ago

Help Desk Support Service Specialist - Intermediate - TS/SCI Required

General Dynamics Information Technology Fort Meade, MD

Fort Meade, MD

6d ago

$32 - $44/hr Full time Active Directory Customer Support DISA STIGs

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Job Description

The intermediate Help Desk Support Service Specialist provides second-tier technical support for enterprise systems supporting Army Intelligence missions. The role is based onsite at Fort Meade, Maryland and requires a TS/SCI clearance.

Role Summary

Under general supervision, you will support end-users and resolve issues that first-tier help desk teams cannot close. You may coordinate with network services, software systems engineering, and/or application development teams to restore service and address underlying problems. The position also includes daily customer interaction to support account and access procedures critical to mission success.

Key Responsibilities

Provide second-tier support to end-users for PC, server, mainframe applications, and hardware.
Investigate and resolve problems beyond first-tier capabilities, including interaction with network services, software systems engineering, and/or applications development.
Simulate or recreate user-reported issues to resolve operating difficulties and recommend system modifications to reduce repeat user problems.
Maintain technical proficiency in your field of expertise, escalating more complex issues to senior-level staff as needed.
Deliver first contact and incident resolution for customer issues involving hardware, software, and applications.
Interact with customers daily to guide procedures for account requests, e-mail, and file access/storage, along with other local procedures.
Perform STIGs and IAVA implementation for system devices, including system imaging and CERP replacement activities.
Execute Level I/II Active Directory functions such as unlocking accounts and creating and issuing accounts.
Image computers and configure BIOS settings using SCCM and/or PXE Boot.

Required Qualifications

Associates Degree or 2 years of related specialized experience in lieu of degree.
5+ years of related experience, including at least 2 years of specialized experience.
Knowledge of principles, methods, and techniques used in network and systems administration and support.
Knowledge of related hardware and software.
1 year of DoD experience and NOSC support experience, including problem resolution and incident tracking.
TS/SCI security clearance.
DoD 8570.01-M IAT Level II / 8140 Computing Environment (CE) certification as determined by the Program Manager, required prior to support on contract.
IAT II 8570/8140 Baseline Certification Security+ or equivalent.
Computing Environment: MSCA 2016, Microsoft Azure Administrator, or equivalent; must obtain full AZ-104 (Microsoft Azure Administrator) within 180 days from start date.
On customer site daily support.
Willingness and ability to attain a CI Polygraph for certain positions as determined by the contract.
Ability to perform moderately strenuous activity, including lifting IT hardware and reaching/bending/kneeling (for example, plugging in cables).
Travel may be required to support the mission.
U.S. Citizenship Required.

Technologies

Active Directory (AD)
STIGs
IAVA
SCCM
PXE Boot
Security+
MSCA 2016
Microsoft Azure Administrator
AZ104
Microsoft Azure

Onsite Location

Fort Meade, Maryland (Onsite Workplace)

Work Requirements

Experience: 7+ years of related experience (may vary based on technical training, certification(s), or degree)
Travel Required: 10-25%
Citizenship: U.S. Citizenship Required

Compensation and Benefits

Hourly Pay: $32.70 - $44.24 (likely hourly rate)
Comprehensive benefits and wellness packages
401K with company match
Competitive pay
Paid time off

Identity Verification Process

Complete an identity verification process using advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud.
You are expected to be on camera during virtual interviews.
The employer reserves the right to take your picture to verify identity and prevent fraud.
You authorize the collection, processing, and use of biometric data for identity verification and security purposes.

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12d ago

IT Desktop Support Coordinator

University of Maryland College Park, MD

College Park, MD

12d ago

$79k - $95k/yr Full time Cloud Platforms Desktop Support Device Management

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Job Description

The University of Maryland’s Division of Information Technology (DIT) is seeking an IT Desktop Support Coordinator to join the Platform Services team’s Enterprise Desktop organization. This onsite role supports end users across the University community through desktop support, one-on-one user consulting, and coordination of desktop support projects.

Location: College Park, MD (onsite)
Salary: USD 79,040 - 94,848 per year

What you’ll do

Provide technical support for desktop computers, applications, audiovisual equipment, and related technology.
Support activities include specification, installation, and testing of computer systems and peripherals within established standards and guidelines.
Diagnose and resolve unique, recurring, and non-recurring problems using knowledge of application software and operating systems.
Deliver one-on-one consulting to end users and the University community.
Lead and coordinate desktop support projects.
Complete independent and team-based analyses, problem-solving, and communication with minimal supervision.

What you bring

Valid driver’s license required for operating a state vehicle.
Bachelor’s degree from an accredited college or university.
One (1) year of professional information technology experience.
Additional work experience (as defined above) may substitute for up to four (4) years of required education on a year-for-year basis.
Knowledge of IT systems, including procurement of software tools and services.
Skill in oral and written communication.
Skilled in office productivity software such as Office 365 or Google Workspaces.
Ability to interpret and apply policies, procedures, regulations, and laws.
Ability to multitask while maintaining a commitment to customer service.

Tools and technologies you may work with

Office 365, Google Workspaces, MacOS, JAMF, VDI, BitLocker, Microsoft Azure, Intune, Microsoft Office 365, OMS, Amazon Web Services

Preferred qualifications

Experience with MacOS, JAMF, VDI, scripting, BitLocker, Microsoft Azure, Intune, Microsoft Office 365, OMS, and Amazon Web Services.
CompTIA A+ Certification.
Jamf certification.
Microsoft certification.

Work arrangement and other key notes

In-person component required: expected time in the College Park, MD location each week; telework is not guaranteed.
DIT will not sponsor the successful candidate for work authorization in the United States now or in the future.
F1 STEM OPT support is not available for this position.

Application and eligibility

Required application materials: Resume, Cover Letter, and List of Three References. Applications missing these materials will not be considered.
Offers are contingent on completion of a background check. Reported information will not automatically disqualify candidates. The finalist will have an opportunity to provide information before any adverse decision.
Employment eligibility verification (Form I-9) is required. Failure to complete within required timeframes may result in suspension or termination.

Department: DIT-EE-Platform Services
Worker Type: Staff Regular
Best Consideration Date: September 2, 2026
Open Until Filled: Yes
Equal Opportunity: The University of Maryland, College Park is an Equal Opportunity Employer.

Resources: Learn how military skills translate to civilian opportunities with O*Net Online.

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14d ago

Network Technician II - Help Desk Administrator

Tezla Group, Inc. Salisbury, MD

Salisbury, MD

14d ago

$50k - $60k/yr Full time Customer Support End User Support Help Desk Support

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Job Description

Tezla Group, Inc. is hiring a Level 2 Network Technician to deliver help-desk support for clients and end users. This is an onsite role in Salisbury, MD with a daily in-person requirement, supporting day-to-day IT needs while helping keep client systems running reliably.

What you can expect at Tezla Group

Fully paid employee health insurance
Employer matching IRA retirement plan
Two weeks vacation for starting employees
Flexible work hours and environment

Responsibilities

Remotely troubleshoot PC and server issues
Manage email systems using Microsoft Exchange Server and related web consoles
Assist clients with network, wireless, server, and email connectivity issues
Answer client phone calls and create or update help desk tickets
Configure, troubleshoot, and maintain data backup systems
Travel onsite to client locations for installations or troubleshooting when required
Communicate clearly with clients and co-workers on ticket progress and resolution outcomes

Requirements

Not a remote work position: daily in-person presence is required
At least 2 years of professional IT experience working with Microsoft operating systems, Microsoft Office applications, and general IT and networking experience
Please do not apply unless you are an existing IT professional with at least 2 years of IT administration or engineering experience

Technology areas

Microsoft Exchange Server
Microsoft operating systems
Microsoft Office applications

Location: Salisbury, MD 21801 (Required, onsite/in person)

Job type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Experience: Network administration: 2 years (Required)

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17d ago

IT Service Desk Analyst I

Greater Baltimore Medical Center, Inc. Baltimore, MD

Baltimore, MD

17d ago

$54k - $84k/yr Full time Active Directory Customer Service Customer Support

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Job Description

Greater Baltimore Medical Center, Inc. is hiring an IT Service Desk Analyst I to deliver Tier 1 first level support through phone, email, and remote assistance. This onsite role supports IT Service Desk operations under established IT service level agreements, including ticket handling, routing and escalation of non-first level issues, and assigned desk side break/fix tasks.

Key Responsibilities

Provide Tier 1 first level resolvable phone, email, and remote support for the IT Service Desk, primarily through telephone, email, and remote assistance.
Answer inbound calls, process tickets, route inquiries, and escalate non-first level resolvable customer requests, incident reports, and service requests as appropriate.
Log, respond to, and resolve Tier 1 first level resolvable incidents and service requests within SLA timelines and GBMC Greater Behaviors.
Log and respond to Tier I incidents and service requests within SLA timelines and GBMC Greater Behaviors.
Schedule work to meet departmental SLAs and support customer needs, including flexing hours as required to cover evenings, nights, weekends, and holidays though rare.
Assist as a resource on special projects and video visits.
Provide limited desk side support for break/fix hardware issues while completing all assigned duties.
Document actions and create documentation needed to install and provide ongoing support for current systems.
Use and help manage a software and hardware inventory management system.
Install, upgrade, and maintain system and application components on client computing platforms by performing hardware repairs, configuring operating systems and applications, and supporting hardware components.
Provide on-call support 24x7 on a rotating basis, as determined by the Service Desk Manager and department procedure.
Follow up with customers and support resources to ensure call completion and customer satisfaction.

Onsite Requirements and Working Conditions

Onsite role in Baltimore, MD.
Professional office environment and dress code.
Exposure to dust.
Includes on-call responsibility for desktop support.

Required Qualifications

Education: High School; Technical Certificate preferred.
Experience: 1 years in a Technical Support Call Center setting; hospital experience preferred.
Experience with Windows 10 and Microsoft Office Family of Products, and Microsoft Active Directory (preferred).
Skill in imaging, repairing, and maintaining desktop, laptop, tablet, and thin/zero clients (preferred).
Excellent soft skills required.
CompTIA A+, ITIL, HDI, MTA (Microsoft Technology Associate), or MCP (preferred).
Ability to lift 15 to 20 pounds frequently and up to 25 to 55 pounds occasionally.

Additional Conditions of Employment

Must have own transportation to support remote sites and on-call responsibilities.
Must be flexible in supporting a 24 hours call center, 7 days a week.

Technologies

Windows 10
Microsoft Office Family of Products
Microsoft Active Directory
CompTIA A+
ITIL
HDI
MTA (Microsoft Technology Associate)
MCP

GBMC Values

Respect: Courtesy, a healing environment, fairness, kindness, respect for dignity and privacy, and responsive listening.
Excellence: Superior performance, recognition of others’ accomplishments, meeting customer expectations, learning and self-development, and attention to detail.
Accountability: Professionalism, ownership of problems, appropriate planning and resource use, and regular and timely attendance.
Teamwork: Collaboration, keeping others informed, resolving conflict positively, seeking input, and recognizing contributions.
Ethical Behavior: Honesty and integrity with a focus on protecting the patient, and respect for cultural, psychosocial, and spiritual needs.
Results: Goal setting and outcome focus, giving and accepting help, embracing improvement, flexibility, and time-efficient prioritization.

Compensation

Pay range: USD 54,214 - 84,032 per year (final salary offer based on qualifications, education, experience, and alignment with organizational needs).

Pay range details: $54,214.40 - $84,032.31

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22d ago

IT Helpdesk Analyst

UPPER BAY COUNSELING AND SUPPORT SERVICES INC Elkton, MD

Elkton, MD

22d ago

$17 - $20/hr Full time Customer Support Desktop Support End User Support

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Job Description

UPPER BAY COUNSELING AND SUPPORT SERVICES INC (UBCSS) is seeking a proactive, customer-focused IT Help Desk Technician to act as the first point of contact for staff technical needs. This onsite role in Elkton, MD supports employees by troubleshooting common technology issues, managing IT tickets and documentation, and escalating advanced problems to senior IT staff.

Role Overview

In this position, you will respond to IT support requests through phone, email, in person, or remote support. You will troubleshoot hardware, software, printer, network, and mobile device issues, guiding users through step-by-step solutions using clear, non-technical language. You will also monitor the IT ticketing system, prioritize requests based on urgency and business impact, and maintain accurate records of issues and resolutions.

Responsibilities

Serve as the first point of contact for IT support requests via phone, email, in person, or remote support.
Troubleshoot and resolve hardware, software, printer, network, and mobile device issues.
Provide customer service while assisting employees with technical questions and problems.
Diagnose and resolve basic to moderately complex technical issues.
Guide users through step-by-step solutions using clear, non-technical language.
Escalate advanced technical issues to senior IT staff when appropriate.
Monitor and manage the IT ticketing system to support timely responses.
Prioritize support requests based on urgency and business impact.
Document issues, resolutions, and follow-up activities accurately.
Maintain hardware and software inventory records.
Assist with software licensing, renewals, and vendor coordination.
Work closely with the IT team and other departments to resolve technology issues.
Maintain technical documentation, user guides, and knowledge base articles.
Assist with employee training on new technologies and software.
Recommend improvements to IT support processes and customer service practices.

Requirements

High school diploma or equivalent.
Basic knowledge of Windows operating systems, Office 365, web browsers, and common computer hardware.
Experience troubleshooting hardware and software issues.
Strong customer service and communication skills.
Ability to explain technical concepts to non-technical users.
Excellent organizational, problem-solving, and time-management skills.
Ability to work independently while contributing to a collaborative team environment.

Technologies

Windows operating systems
Office 365
Web browsers
Google Workspace

Preferred Qualifications

Associate degree in Information Technology, Computer Science, or related field.
Industry certifications such as CompTIA A+, ITIL, or similar.
Experience supporting desktops, laptops, printers, and other end-user hardware.
Familiarity with IT ticketing systems and remote support tools.
Understanding of networking fundamentals and cloud-based platforms such as Microsoft Office 365 or Google Workspace.

Preferred Experience

One (1) year of Help Desk or technical support experience.
One (1) year of Windows support experience.

Benefits

Health insurance
Dental insurance
Vision insurance
Paid Time Off

Additional Details

Location: Elkton, MD (onsite)
Schedule: Monday–Friday
Compensation: USD 17–20 per hourly
Minimum experience: 1 year

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25d ago

IT Support Technician III

Sierra Nevada Corporation Hagerstown, MD

Hagerstown, MD

25d ago

$26 - $36/hr Full time Cisco Comptia Hardware Support

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Job Description

Sierra Nevada Corporation is seeking an IT Support Technician III in Hagerstown, MD to provide advanced technical support, lead troubleshooting efforts, and support IT infrastructure projects. This onsite role also includes mentoring, helpdesk ticket resolution, and maintaining accurate IT asset records.

Key Responsibilities

Lead troubleshooting and resolution of critical hardware and software issues.
Mentor and train junior IT support technicians.
Maintain and update IT inventory and asset management records.
Ensure compliance with company IT policies and procedures.
Assist in training end-users on proper use of IT systems and applications.
Respond to helpdesk tickets and resolve moderate compute issues in a timely manner.
Support and maintain conference room systems.

Minimum Requirements

Associate’s degree in a related field of study.
3+ years of relevant experience.
Relevant experience may substitute for the required educational qualifications; if no degree is present, a minimum of 5 years of related experience is required.
Higher level relevant degree may substitute for experience.
Experience using AI tools to enhance troubleshooting and improve ticket resolution timeliness and effectiveness.
Understanding of AI operations and demonstrated ability to assist users in utilizing and navigating AI systems, including answering front-line questions on effective AI usage.
Advanced understanding of computer hardware, software, and network troubleshooting.
Strong leadership and communication skills.
Customer/solution ownership with an overall drive for excellence.
Team-oriented approach with the capacity for knowledge sharing.
Strong written and verbal communication with end users.
Drive to stay current on industry trends and potential business impact.
Ability to apply a customer care philosophy that supports a high level of customer satisfaction.
Ability to understand user and business needs and translate them into technical solutions.
In-depth knowledge of current IT technical standards for computers, printers, networks, drivers, software troubleshooting, VPN technologies, RSA, Video Teleconference (VTC), and other related peripherals.
Comprehensive troubleshooting skills across industry standard hardware and software products and services.

Preferred Qualifications

Bachelor’s degree in IT or a related field.
Advanced certifications such as CompTIA A+, Network+, Microsoft Certified Systems Engineer (MCSE), or Cisco Certified Network Associate (CCNA).
A+ Certification.
Network+ Certification.
Security+ Certification.
Technical documentation skills.
Knowledge of Service Now and functionality.

Technologies and Tools

AI tools
VPN technologies
RSA
Video Conferencing (VTC)
Service Now
Service Now functionality
CompTIA A+; Network+
Microsoft Certified Systems Engineer (MCSE)
Cisco Certified Network Associate (CCNA)
Security+

Compensation and Location

Location: Hagerstown, MD (onsite)

Pay: USD 26 to 36 per hour

Experience Level: 3+ years

Benefits

Medical, dental, and vision plans
401(k) with 150% match up to 6%
Life insurance
3 weeks paid time off
Tuition reimbursement

Essential Functions

Ability to lift and move computer equipment up to 50 lbs.
Regularly required to stand, walk, use hands, and reach with hands and arms.
Working primarily in an office environment; some tasks may require work in server rooms.
Ability to travel to different office locations as required.
Ability to work on a computer for prolonged periods.

U.S. Government Notice

To conform to U.S. Government international trade regulations, applicant must be a U.S. Citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.

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27d ago

IT Support Specialist

Charm City Medical Center Baltimore, MD

Baltimore, MD

27d ago

$17+/hr Full time Cloud Platforms Desktop Support Electronic Medical Records

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Job Description

Charm City Medical Center is hiring an IT Support Specialist to support day-to-day clinic technology across onsite and remote needs.

Responsibilities

Provide onsite and remote support to staff for hardware, software, and connectivity issues
Set up, configure, and troubleshoot desktop and mobile devices, printers, scanners, and tablets
Maintain local and cloud-based systems, including internet, Wi-Fi, and internal servers
Monitor system performance and support regular data backups
Assist with disaster recovery planning
Support implementation and optimization of electronic medical records (EMR) and practice management platforms
Train staff and troubleshoot system issues related to patient data and scheduling
Ensure HIPAA compliance and data protection standards across all platforms
Manage user accounts, permissions, and access control for sensitive patient information
Act as the point of contact for external IT vendors and service providers
Track IT inventory, order required equipment, and manage warranties and licenses
Recommend technology upgrades and process improvements
Support special projects including new site development, telehealth integration, and compliance audits

Requirements

Proficiency in Windows and Mac OS environments, Google Workspace, and EMR/EHR platforms
2+ years of experience
Strong problem-solving and communication skills
Understanding of HIPAA regulations, network security, and data privacy standards
Experience with VPNs, firewalls, antivirus systems, and device management tools
Ability to multitask, prioritize tickets, and support staff at varying technical skill levels
Associate’s or Bachelor’s Degree in Information Technology, Computer Science, or related field (preferred)

Technologies

Windows, Mac OS
Google Workspace
EMR/EHR, electronic medical records (EMR), practice management platforms
VPNs, firewalls, antivirus systems
Device management tools
Telehealth integration

Location and Schedule

Location: Baltimore, MD 21217 (Required)
Work location: In person
Availability: Monday through Friday from 6:00 AM to 2:30 PM
Additional availability: Occasionally Saturdays from 7:00 AM to 1:00 PM if needed

Application Questions

Are you seeking: Full-time, Part-time, or Either?
Are you available to work Monday through Friday from 6:00 AM to 2:30 PM?
Are you available to occasionally work Saturdays from 7:00 AM to 1:00 PM if needed?
Do you have experience working independently with minimal supervision?
Have you ever worked in a healthcare setting?
Are you familiar with Methasoft?