North Carolina

Support Jobs in North Carolina

120 jobs found

Include remote jobs

Today

Help Desk Support Analyst

Columbus Regional Healthcare System Whiteville, NC

Whiteville, NC

Today

Full time Computer Skills Customer Service Customer Support

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Job Description

Columbus Regional Healthcare System is seeking a Help Desk Support Analyst to support healthcare professionals and administrative teams in a fast-paced clinical setting. This role provides first-line technical assistance, helping keep daily workflows moving by resolving IT issues promptly and professionally on-site in Whiteville, NC.

As part of the organization’s healthcare IT support function, you will apply your knowledge of healthcare systems and electronic health records (EHR) while troubleshooting problems across a networked computing environment. The position emphasizes service quality, attention to detail, and dependable problem-solving in an environment where responsiveness matters.

Responsibilities

Provide first-line technical support to healthcare professionals and administrative staff
Troubleshoot IT issues in a networked computing environment
Deliver excellent service in a fast-paced clinical environment

Requirements

Detail-oriented and customer-focused
Strong understanding of healthcare systems
Strong understanding of electronic health records (EHR)
Strong understanding of IT troubleshooting
Passion for delivering excellent service in a fast-paced clinical environment
AAS degree in Information Systems (or related field) or a minimum of 3 years equivalent work experience in a customer support related field, preferably a healthcare setting
Preferred: BS in Information Systems or a computer-related field with 3 years of work experience and strong technical skills
Experience troubleshooting Mac and PC hardware
Experience troubleshooting printers, scanners, computer peripherals, and mobile devices (iOS, Android)
Knowledge of client PC connectivity including Ethernet, TCP/IP, and VPN
Competency in MS Office Suite
Ability to solve problems with strong analytical skills
Exposure to electronic health record utilization or healthcare experience

Technologies

Electronic health records (EHR)
Mac
PC hardware
Printers
Scanners
Mobile devices (iOS)
Mobile devices (Android)
Ethernet
TCP/IP
VPN
MS Office Suite

Benefits

On-site Gym (open 7 days a week)
Competitive Pay Rates
On-site Cafeteria
Company Swag
Comprehensive Benefit Package
Tuition Reimbursement
Matching Retirement Plan

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Today

GPL Technical Support Analyst (Business Relationship Support Representative)

Wells Fargo Charlotte, NC

Charlotte, NC

Today

$21 - $28/hr Full time Application Support Customer Support End User Support

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Job Description

Join Wells Fargo in a hybrid role focused on helping customers and internal partners use treasury management applications effectively. As a GPL Technical Support Analyst (Business Relationship Support Representative), you will deliver consultative technical support, monitor production issues, and coordinate resolution for moderately complex problems involving applications and related hardware and networking.

Responsibilities

Support cash management services and digital channel capabilities for customers of Commercial Banking and Corporate & Investment Banking.
Provide intermediate to advanced technical support and consultation to end-users and internal servicing agents for commercial banking online products and applications.
Interpret and evaluate inquiries from telephone and email, including internally assigned requests, related to the functional operation of installed and supported applications, as well as associated hardware and software.
Analyze moderately complex issues and determine appropriate next steps to resolve problems affecting treasury management applications.
Improve performance and efficiency for end-users by making technical setting adjustments in the user environment and offering tips and consultation for effective use of treasury online applications.
Monitor production issue trends and communications about client reported defects or other feedback; escalate global system outages and defects to management, and gather details from end-users to support troubleshooting and analysis.
Create a positive customer experience for treasury application technical support, supported by direct survey feedback sent to users you assist.
Serve as a liaison between customers and product management or technology development teams for complex issues to coordinate satisfactory technical issue resolution.

Requirements

1+ years of relevant business or customer support experience, or equivalent demonstrated through one or a combination of work experience, training, military experience, and education.

Technologies

Windows Operating System
Networking Fundamentals, including LAN, WAN, ISP, and IP
Web proxy/content filtering
Windows, Mac OS
MS Edge, Mozilla Firefox, Google Chrome, Safari
Apple iOS and Android OS (native and web-based functions)
Microsoft Office (Word, Excel, Outlook)
CompTIA A+, CompTIA Net+, CompTIA Security+

Additional Details

Location: 1525 W WT Harris Blvd, Charlotte, NC (Hybrid)
Pay: $21.63 - $28.37 hourly
Posting end date: 18 Nov 2026
VISA sponsorship: Not eligible
Accommodation: For a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Workplace policy: Wells Fargo maintains a drug-free workplace.
Application conduct: Third-party recordings are prohibited unless authorized by Wells Fargo, and you must directly represent your own experiences during recruiting and hiring.

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Today

Desktop Support Engineer (L2/L3)

Qualis1 inc Charlotte, NC

Charlotte, NC

Today

$25 - $27/hr Contract Application Support Desktop Support End User Support

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Job Description

Qualis1 inc is hiring an experienced Desktop Support Engineer (L2/L3) to deliver on-site technical support in Charlotte, NC for a contract role. The position focuses on resolving desktop hardware and software issues, maintaining smooth daily IT operations, and providing responsive support for both VIP users and end users.

This work is in-person for local candidates only, with responsibilities spanning troubleshooting, device checks, application support, and coordination with internal teams and vendors to keep systems running reliably.

Key Responsibilities

Provide L2/L3 desktop support and troubleshoot hardware and software issues.
Diagnose and resolve desktop operating system problems.
Support MS Outlook, MS Office, and other standard business applications.
Perform printer installation, configuration, and troubleshooting.
Deliver technical support to VIP clients and end users.
Complete device validation tasks including visual inspections and inventory verification.
Troubleshoot IT equipment, including power connections, cables, and remote management connectivity.
Identify and report system errors such as blue screens and hardware failures.
Coordinate with internal IT teams and vendors for issue resolution.

Requirements

4–6 years of experience in Desktop Support.
Strong hands-on experience providing L2/L3 Desktop Support.
Good knowledge of desktop operating systems and troubleshooting.
Experience supporting MS Outlook, MS Office, and enterprise applications.
Printer support experience and strong hardware troubleshooting skills.
Experience managing VIP users and client-side support.
Excellent analytical, communication, and problem-solving skills.
Strong teamwork and customer/vendor management abilities.

Technical Focus

MS Outlook
MS Office

Location: Charlotte, NC (onsite, local candidates only). Job Type: contract. Salary: USD 25–27 per hour. Minimum Experience: 4 years.

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Today

Desktop Support Technician

Iron Service Global Inc Marion, NC

Marion, NC

Today

$22 - $24/hr Full time Desktop Support End User Support Hardware Support

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Job Description

Desktop Support Technician role focused on managing desktop incidents, deskside and IMAC support, and lifecycle maintenance on-site in Marion, NC.

Responsibilities

Handle desktop device incidents covering hardware, software, and connectivity through to resolution.
Manage IMAC and deskside support services.
Perform hard and soft break-fix support for laptops and desktops.
Support, maintain, and manage the desktop environment for Field Users across the full lifecycle, including remote management of desktop devices using appropriate tools.
Support and maintain configuration and installation of desktop systems, including patch updates and hardware replacements (with spares provided by the vendor).
Analyze Service Desk calls and desktop incident data to identify potential user training needs and potential automation opportunities.
Ensure each desktop device is installed with the appropriate desktop image.
Monitor security profiles and anti-virus software on all desktop devices; take appropriate action when requirements are not met.
Provide VIP deskside support per contract and serve as the site point of contact for IT-related issues when other IT support teams are unavailable (for MI calls).

Requirements

Desktop support experience: 2 years (required).
IT support experience: 2 years (required).
Active Directory experience: 2 years (required).
Ticketing tool experience: 2 years (required).
Windows experience: 2 years (required).
Good to have: knowledge of AD and smart hands and feet support.
Good to have: experience supporting MAC devices and tablets.
Experience with a Service management tool (example listed: ServiceNow).
Strong expertise with EUC tools, remote support tools, MS Office, and Outlook.
Preferable understanding of Lync, VPN, and mobile device support.
Awareness of ITIL processes including Incident, Change, Problem, Service Request, and related activities like spare and buffer stock management.
Education: Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics (requirement text truncated).

Technologies

AD
Smart hands and feet support
MAC devices
Tablets
ServiceNow (Service management tool)
EUC tools
Remote support tools
MS Office
Outlook
Lync
VPN
Mobile device support
ITIL
Incident
Change
Problem
Service Request
Anti-virus software
Desktop image
Windows

Compensation

USD $22.00 - $24.00 per hour

Benefits

Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Location

Marion, NC (onsite)
Work location: In person

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Today

Security Customer Technical Support Representative

Johnson Controls Charlotte, NC

Charlotte, NC

Today

$20 - $27/hr Full time Computer Skills Customer Support Hardware Support

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Job Description

In this onsite role, you will provide coordination, maintenance, and technical support for corporate electronic security systems across alarm, video, and card access.

Responsibilities

Coordinate and provide maintenance support for bank security and other physical security equipment
Provide technical support and diagnostics for complex alarm, digital video, and card access systems
Program, maintain, and update information for Corporate Security electronic security systems
Initiate service calls for repairs related to video, alarm, and card access systems
Remotely program maintenance and repairs for vendors while service is being conducted
Identify potential issues or concerns within electronic security systems and escalate unresolved risk items as needed
Collaborate with vendors to help keep the electronic security program well maintained and fully functional
Maintain positive working relationships with peers, managers, clients, integrators, vendors, tenants, and other partners

Requirements

3+ years of technical system support experience
Experience with video intrusion, alarm, and access control management systems
Ability to evaluate possible solutions using experience, judgment, and precedents with moderate supervision
Ability to resolve issues quickly or escalate appropriately when needed
Strong verbal and written communication skills, including explaining complex information clearly
Strong organizational, project, and time management skills
Demonstrated ability to learn multiple software applications and maintain advanced proficiency with Microsoft Office products
Where legally permissible, be fully vaccinated against COVID-19 by the start date, unless you have a valid medical condition or sincerely held religious belief that precludes vaccination

Technologies

Microsoft Office
Microsoft Excel

Benefits

Competitive hourly pay: USD 20–27 per hour
15 days of vacation in the first year
Comprehensive benefits package including 401K
Medical, dental, and vision care available from day one
On-the-job and cross-training opportunities
Employee discount program
Zero Harm safety policy

Nice to Have

Professional certification in the security industry (example: ASIS Physical Security Professional or similar)
CPTED (Crime Prevention Through Environmental Design) training
Advanced Microsoft Excel experience, including working with large datasets
Experience with Pacom-gms and emcs/dmp remote link
Experience with Verint Vid Center and Op Center
Experience with March Networks Admin Console and Investigator
Experience with Honeywell ProWatch or Bosch RPS
Experience with IBM Tririga for service calls
Experience with ticketing management systems
Experience with normal office suite and Mastermind

How you will do it

Take ownership of support activities with safety, integrity, and accountability; escalate issues quickly when a risk cannot be resolved independently
Use diagnostics, remote programming, and vendor coordination to help keep systems operating effectively
Apply practical judgment with clear communication and consistent follow-through to resolve problems and keep stakeholders informed
Identify small, continuous improvements in system support, documentation, and service response over time
Work as one team across internal partners and external vendors through responsiveness and collaborative problem-solving

Location: Charlotte, NC (onsite)

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1d ago

Help Desk Technician

Koniag Government Services Durham, NC

Durham, NC

1d ago

$17 - $21/hr Full time Customer Support End User Support Hardware Support

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Job Description

Koniag Government Services is seeking a Help Desk Technician to support a call center environment in Durham, NC (onsite). In this role, you will help troubleshoot and resolve reported hardware and software issues while maintaining clear, detailed documentation in ServiceNow. You will also coordinate with vendors and internal teams to ensure incidents and maintenance requests move forward with accurate priority and status updates.

What you’ll do

Provide detailed interaction and incident documentation for reported problems using ServiceNow, supporting both real-time voice and virtual reports.
Diagnose and help resolve a wide range of issues involving hardware, software, video, mainframe access, and network problems using the Call Center knowledge base.
Document each customer contact by opening a call ticket, determining and recording scope, impact, and priority, and resolving or escalating to incident level 2 when needed.
Dispatch vendor hardware maintenance requests according to priority levels defined in the Standard Operating Procedure (SOP) and the Call Center Hardware Dispatch Guide.
Use Skype/Teams in the call center to communicate real-time events to management and customers as required.
Monitor for broader availability-impacting issues using email, instant messaging, and other monitoring tools.
Answer customer calls for general inquiries and provide “how to” assistance for specific problems.
Accept and process virtual call inquiries for hardware and software.
Follow up with customers, vendors, or SSA components as needed to resolve problems and keep ticket updates current.
Complete tickets only when the issue is corrected to the customer’s satisfaction, with all resolution steps fully documented.
Gather required information and follow the diagnostic procedures.
Respond to email in a timely manner and adhere to the Call Center Policy Document and Standard Operating Procedures (SOP).

Schedule and workplace expectations

Work a minimum of 8 hours with a 30-minute lunch break.
Sit or stand for at least 8 hours with a 30-minute lunch break.
Be on the phones 7-8 hours per day in a call center environment.
All employees are mission critical and are expected to report even during inclement weather conditions.

Required qualifications

Minimum 1 year of Call Center/Helpdesk experience.
Written and communication skills to convey information clearly and effectively.
Lift and carry up to 50 pounds (telework carrying equipment), with or without reasonable accommodation.
Navigate from the parking lot to the entrance and then to the designated workspace.
Live within 2 hours travel of the designated call center.
Ability to obtain a Public Trust clearance.
Must be able to obtain at least one certification: HDI Customer Service Representative or A+.
Experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Office Suite, and Microsoft Exchange/Outlook.

Technologies used

ServiceNow
Skype/Teams
Email and instant messaging
Windows Operating System workstation/server
Microsoft Systems Management Server (SMS)
Microsoft Office Suite
Microsoft Exchange/Outlook
Call Center knowledge base

Compensation and benefits

$17–$21 per hour
Medical, dental, and vision insurance
401(k) retirement plan
Paid time off
Paid parental leave
Life and disability insurance
Flexible spending accounts
Commuter benefits
Tuition reimbursement

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1d ago

IT Customer Support Representative I – Service Desk

3PL Vision LLC Charlotte, NC

Charlotte, NC

1d ago

$21 - $22/hr Contract Customer Service Customer Support End User Support

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Job Description

3PL Vision LLC is hiring an IT Customer Support Representative I – Service Desk for a hybrid role in Charlotte, NC. This contract position offers $21–$22 per hour and focuses on helping employees get back to work by resolving IT issues, managing support tickets, and keeping users informed throughout the process.

What you’ll do

Serve as the first point of contact for technical assistance via inbound phone calls, live chats, emails, and service tickets.
Troubleshoot and resolve common issues across hardware, software, Windows, Microsoft Office 365, Outlook, and connectivity.
Create, update, track, and manage support tickets using ServiceNow or a similar ticket management system.
Follow established IT processes for Incident Management, Request Fulfillment, and Knowledge Management.
Support desktops, laptops, mobile devices, printers, applications, and network connectivity, including access and remote connectivity issues.
Use Knowledge Base articles to diagnose problems, provide accurate resolutions, or escalate to specialized technical teams when needed.
Maintain clear, regular communication with end users regarding ticket status, troubleshooting progress, and resolution timelines.
Monitor ticket queues, prioritize requests, and resolve issues within established Service Level Agreements (SLAs).
Coordinate with internal IT teams and third-party vendors to drive technical resolution.
Document troubleshooting steps, resolutions, and user communications accurately.
Support corporate calls, customer scheduling, and follow-up activities.

What you bring

Minimum 2 years of IT Help Desk, Technical Support, or Service Desk experience.
High School Diploma or GED required; an Associate degree in IT or relevant professional certification is preferred.
Strong customer service experience, ideally in a call center or technical support environment.
Hands-on troubleshooting experience with Windows computers, software, hardware, and mobile devices.
Experience handling inbound calls, chats, emails, and IT support tickets.
Familiarity with ServiceNow or similar ticket management platforms.
Excellent verbal and written communication skills.
Ability to multitask, manage priorities, and work in a fast-paced environment.

Tools and technologies you’ll use

ServiceNow, Windows, Microsoft Office 365, Outlook, Microsoft Teams, Word, Excel, SharePoint
Active Directory, Microsoft Azure, Exchange, email data files (.OST)
Cisco VPN, Pulse VPN, Citrix, LogMeIn
Microsoft Edge, Google Chrome, Adobe