Help Desk Support

Help Desk Support Jobs

2,625 jobs found

Today

Level 1 & Level 2 Onsite IT Support Engineer

MAINI LLC West Palm Beach, FL

West Palm Beach, FL

Today

Full time Desktop Support End User Support Hardware Support

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Job Description

MAINI LLC is seeking a Level 1 & Level 2 Onsite IT Support Engineer to deliver consistent, on-the-ground support for everyday desktop and hardware needs in West Palm Beach, FL. This onsite role acts as the primary technical representative for fast incident resolution, including hands-on troubleshooting and coordination with third-party vendors when specialized equipment or AV-related issues arise.

What you’ll do

Deliver Level 1 and Level 2 desktop support, diagnosing and resolving hardware, software, and peripheral issues.
Coordinate with third-party vendors to troubleshoot and resolve complex AV-related and other specialized equipment problems.
Provide proactive, timely status updates to stakeholders throughout incident progress and resolution.
Maintain accurate, up-to-date ticket records and operational logs for all reported incidents.
Use basic hand tools to support hardware installations, swaps, and physical workstation maintenance.

What you bring

Hands-on experience supporting corporate desktops in Level 1 / Level 2 environments.
Proficiency with ticketing systems and standard remote or onsite troubleshooting methods.
Experience coordinating with third-party service providers and vendors.
Ability to use basic hand tools for on-site hardware setup and related tasks.
Strong communication skills and a detail-oriented approach to documentation and record-keeping.

Onsite focus in West Palm Beach

The role is based in West Palm Beach, Florida and is designed for a reliable onsite engineer who can handle daily desktop support, manage on-site technical hardware issues, and escalate to external vendors when needed. You will be the point of contact for keeping incidents moving toward resolution, while ensuring every interaction is captured in current ticketing and operational logs.

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Today

IT Support Specialist

ITSQuest, Inc. Santa Fe, NM

Santa Fe, NM

Today

$25+/hr Full time Accessible Design End User Support Help Desk Support

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Job Description

ITSQuest, Inc. is looking for an IT Support Specialist in the Santa Fe, NM area with a strong focus on digital accessibility. This role reviews, tests, and remediates digital content to help ensure compliance with WCAG 2.1 AA accessibility standards.

Role Overview

The IT Support Specialist will support accessibility efforts across documents, websites, and applications. Work includes evaluating accessibility performance, running audits with established tools, and applying remediation steps where issues are found.

Key Responsibilities

Remediate and optimize documents, including PDF, Word, Excel, and PowerPoint, to align with WCAG 2.1 AA accessibility guidelines.
Conduct accessibility testing using screen readers and assistive technologies, such as JAWS, NVDA, and VoiceOver.
Assess websites and applications for accessibility issues, then create tickets or directly remediate issues when applicable.
Perform accessibility audits using tools such as WAVE, ANDI, or equivalent.
Work with division team members and other IT staff to identify accessibility concerns and support resolution efforts.
Maintain documentation covering remediation processes, testing steps, and accessibility standards used during work.
Use provided training and guidance to support the creation of accessible documents and content.

Required Skills and Experience

Strong focus on digital accessibility.
Hands-on experience with screen readers, document remediation tools, and accessibility best practices.

Accessibility Tools and Technologies

WCAG 2.1 AA
JAWS, NVDA, VoiceOver
WAVE, ANDI (or equivalent)
PDF, Word, Excel, PowerPoint

Compensation and Work Location

$25.00 per hour. This role is in person in Santa Fe, NM.

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Today

Enterprise IT Support Engineer I

QTS Data Centers Atlanta, GA

Atlanta, GA

Today

Full time Cloud Platform Cloud Platforms Desktop Support

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Job Description

Provide desktop support with minimal supervision for on-prem and remote users while handling tickets, escalations, deployments, and continuous improvements.

Responsibilities

Manage incoming desktop support tickets with timely acknowledgement, accurate notes, and resolution
Handle desktop support escalations across hardware, software, and networking issues
Support on-premises and remote employees, including national and international users
Troubleshoot end-user issues on Windows and MacOS, including software and peripheral equipment
Provide onsite assistance for Systems Engineers when needed
Deploy end-user equipment and maintain related inventory
Participate in design activities for new systems or system changes
Support functional test planning and testing for assigned tasks
Contribute to process improvement and documentation for supported systems and services
Stay current on changes in the technical area of expertise
Coordinate with the team to support the quality of assigned tasks, functional areas, or projects
Respond quickly and follow production issues through to resolution
Provide weekly status reports on individual projects and tasks

Requirements

Associates degree or equivalent professional experience
2+ years of desktop support and customer support experience
1+ years of experience and knowledge of Windows 10/11, MacOS, iOS/iPadOS, network connectivity, and peripheral device support (for example printers and scanners)
Demonstrated expertise with standard workplace applications, including Microsoft Office 365, Adobe, and Cisco products
Working knowledge of Hybrid Azure/Entra Active Directory, fundamental Windows and/or MacOS security, and file and share permissions

Technologies

Microsoft Office 365
Adobe
Cisco products
Azure
Entra Active Directory
Windows 10
Windows 11
MacOS
iOS
iPadOS
Microsoft Intune
Jamf
ServiceNow
Remote Monitoring & Management (RMM) solutions
Bomgar
Teamviewer
Cisco VPN solutions
AnyConnect
Secure Connect

Preferred Qualifications

1+ years of experience with administration of Mobile Device Management solutions (Microsoft Intune, Jamf)
Familiarity with ServiceNow
Familiarity with Remote Monitoring & Management (RMM) solutions (Bomgar, Teamviewer, etc.)
Familiarity with Cisco VPN solutions (AnyConnect, Secure Connect)
A+ Certification

Knowledge, Skills and Abilities

Excellent interpersonal skills with the ability to interface with all levels of the organization
Self-starter capable of working independently in a fast-paced team environment
Ability to handle multiple simultaneous tasks under pressure while maintaining strong customer service and a professional demeanor

Benefits

Medical, dental, vision, life, and disability insurance
401(k) retirement plan
Flexible spending and HSA accounts
Paid holidays
Paid time off
Paid volunteer days
Employee assistance program
Tuition assistance
Parental leave
Military leave assistance
QTS scholarship for dependents
Wellness program
Competitive benefits package
Bonus eligible

Total Rewards

Bonus eligible
Roth and Traditional 401(k) matching contributions with immediate vesting
Every employee is bonus or commission eligible
Generous PTO, Paid Volunteer Days plus Floating Holidays
Stock Purchase Plan (SPP)
11 paid holidays annually and holiday compensation when worked
Pet and Legal Insurance
Q-Rest Sabbatical Program
Q-Anniversary Service Award Program
Parental Leave
Military Benefits Package
QTS Charitable Matching Gift Program
QTS Scholarship for Employee Dependents
QTS Crisis Fund
Wellness Program
Tuition Reimbursement Program
QTS is an Equal Opportunity Employer (Equal Opportunity Employer/Veterans/Disabled)

Location: Atlanta, GA (onsite)

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Today

Desktop Support Specialist (I)

BRMi Frederick, MD

Frederick, MD

Today

$35 - $35/hr Full time Computer Skills Desktop Support End User Support

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Job Description

BRMi is seeking a Desktop Support Specialist (I) to provide full-time, on-site IT support at a federal scientific research facility in Frederick, Maryland. In this role, you will support end users by installing, configuring, maintaining, and troubleshooting workstation hardware, software, and connected peripherals while keeping records in an electronic ticketing system.

What you will do

Install, configure, and maintain desktop computers, laptops, monitors, printers, and other peripheral devices.
Set up and connect computing equipment based on established procedures and end-user requirements.
Troubleshoot routine hardware, software, Windows, and macOS issues using a systematic approach.
Diagnose and resolve common technical problems and escalate more complex issues to appropriate IT support personnel.
Install, configure, and troubleshoot software applications and operating system components.
Configure network drive mappings, printer connections, and standard workstation settings.
Install, remove, and replace internal hardware components using approved procedures.
Deliver, install, and configure computing equipment across offices and work areas throughout the campus.
Respond to technical support requests and provide timely assistance to end users.
Document service requests, troubleshooting steps, work performed, and resolutions accurately in an electronic ticketing system.
Communicate professionally with end users via email, chat, telephone, and in-person support.
Coordinate with other IT technicians to resolve issues and complete assigned support activities.
Follow established technical procedures, service standards, and organizational IT policies.
Maintain dependable attendance and arrive on time for scheduled appointments and assigned work.
Provide courteous, professional customer service while supporting technical needs across the organization.
Perform other duties as assigned.

Required qualifications

High school diploma or equivalent.
Basic knowledge of Windows and macOS operating systems.
Familiarity with desktop and laptop hardware, printers, monitors, and peripheral devices.
Understanding of common software installation, configuration, and troubleshooting procedures.
Ability to diagnose and resolve routine technical issues using logical troubleshooting methods.
Ability to follow written technical procedures and maintain accurate service documentation.
Strong customer service skills, with the ability to assist end users professionally and effectively.
Excellent verbal and written communication skills.
Strong attention to detail and organizational skills.
Ability to work independently and collaboratively within an IT support team.
Dependable attendance and ability to meet scheduled service appointments.
Valid driver’s license.
Ability to obtain and maintain a Public Trust security clearance.
Ability to work full-time on-site in Frederick, Maryland.
Ability to routinely walk between campus buildings and deliver and install computing equipment.
Ability to routinely lift and carry equipment weighing 40–50 pounds and work around or beneath desks and equipment, with or without reasonable accommodation.

Technologies

Windows
macOS

Preferred qualifications

CompTIA A+ certification.
At least one year of related desktop or technical support experience.

Schedule

8 hours on-site
Monday to Friday
8:00am to 4:30pm

Compensation

$35.18 per hour

Benefits

Comprehensive Medical, Dental, and Vision Insurance
Employer-Paid Life Insurance
Employer-Paid Short-Term and Long-Term Disability Insurance
401(k)
Paid Time Off (PTO) including Vacation Leave, Sick Leave, and 11 Paid Holidays
Educational Assistance

Additional details

An in-person interview is required for this role.
W2 opportunity only.
BRMi will not sponsor applicants for work visas for this position.
EOE/Minorities/Females/Vet/Disabled.

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Today

IT Support Specialist II

Intervala, LLC Mount Pleasant, PA

Mount Pleasant, PA

Today

Full time End User Support Hardware Support Help Desk Support

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Job Description

Intervala, LLC is hiring an IT Support Specialist II to deliver Tier I end-user and help desk support onsite in Mount Pleasant, PA.

Responsibilities

Provide Tier I end-user technical support and assistance to end-users
Ensure timely resolution of help desk tickets
Troubleshoot and resolve hardware and software issues
Install and configure computer hardware, software, and peripherals
Administer Active Directory (AD), including:
- User lifecycle management
- Group policy updates
- OU structure maintenance
- Permissions troubleshooting
Troubleshoot and support network connectivity issues across LAN/WAN and services such as VPN, DNS, and DHCP, escalating complex architectural issues only
Assist with Group Policy (GPO) deployment and troubleshooting for:
- Endpoint security
- Software deployment
- Configuration enforcement
Assist with network device configuration and monitoring under senior guidance (switches, firewalls, wireless access points)
Support endpoint security tools (antivirus, EDR, patching systems) and remediate vulnerabilities
Monitor servers and network equipment
Monitor backup and disaster recovery systems
Perform routine maintenance and upgrades of IT infrastructure
Ensure IT security and compliance with established policies and procedures
Manage facility badge access
Document and maintain IT infrastructure inventory and procedures
Collaborate with other IT professionals to provide effective IT support and services

Requirements

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field
2–4 years of progressive IT support experience

Technologies

Active Directory (AD)
Group Policy (GPO)
LAN/WAN
VPN
DNS
DHCP
Antivirus
EDR
Patching systems
Windows operating systems

Benefits

Competitive pay
Great benefits including medical, dental, vision, 401(k), and paid time off
Opportunity to be part of a growing, changing company with new opportunities
Supportive, team-focused culture where your ideas matter
Meaningful work impacting industries and making a difference

Knowledge, Skills, & Abilities

Strong knowledge of computer hardware, software, and networking
Familiarity with Windows operating systems
Ability to troubleshoot and solve technical problems
Excellent communication and teamwork skills
Strong organizational skills with attention to detail
Flexibility to work on different IT projects and assignments
Willingness to learn and adapt to new technologies
Strong interpersonal communication skills

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Today

Service Desk Analyst

Huntington Bank Columbus, OH

Columbus, OH

Today

Full time Contact Center Customer Support End User Support

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Job Description

Onsite Service Desk Analyst role at Huntington Bank’s Easton Oval office in Columbus, OH focused on technical assistance and end-user support for computer systems, hardware, and software.

Responsibilities

Deliver daily service quality and maintain strong relationships with internal customers
Collaborate with teammates and work independently to meet established goals, including call handle time, availability, and quality targets
Keep current on Huntington products, services, technology, and support procedures
Prepare and maintain documentation needed to support internal customer needs
Record all required notes in the appropriate systems to help educate staff and support successful outcomes
Follow up with internal customers to confirm issues are resolved
Participate in initiatives to improve service desk operations
Partner with internal support groups to provide effective support to colleagues
Respond to customer queries and provide timely end-user assistance as needed
Run diagnostic programs, isolate issues, determine root cause, and implement solutions
Troubleshoot problem areas by phone or email in a timely and accurate manner
Perform other duties as assigned

Requirements

Minimum 1 year experience in IT support, customer service, and call center environments
Associate’s Degree
Familiarity with ServiceNow and Genesys Call Center tooling or related technical environments
Must be available for daytime and evening hours during the week and some weekends as part of the normal permanent schedule
Previous banking environment experience preferred
Ability to demonstrate professional verbal communication skills
Capability to quickly resolve complex problems using tools such as computer screens and supporting documentation
Adaptability to stakeholder needs, including handling difficult conversations
Ability to use a headset and sit for extended periods of time
Experience with Microsoft Office applications and Internet use
Certifications: A+ and Network+
HDI certifications

Technologies

ServiceNow
Genesys Call Center tooling
Microsoft Office applications
Internet

Workplace

Office environment
Onsite at Easton Oval office in Columbus, OH

Exempt status: No (eligible for overtime pay).

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Today

Service Desk Analyst - IM Service Desk

Christus Health San Antonio, TX

San Antonio, TX

Today

Full time Application Support Computer Skills Customer Service

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Job Description

CHRISTUS Health is seeking a Service Desk Analyst to deliver dependable, first level technical support for Information Management. This onsite role in San Antonio, TX focuses on fast, professional customer service while helping resolve hardware and software requests. You will support end users through phone, email, and self service tickets, documenting everything in the ticketing system and escalating when needed to keep service moving.

What you’ll do

Provide first level hardware and software support, including password resets, in a professional and timely manner.
Deliver Five-Star Customer Service by staying polite, courteous, and friendly to both CHRISTUS Health teams and external customers.
Acknowledge customers immediately, determine their needs, and guide them toward resolution for issues and requests.
Help customers understand and use tools and applications such as MEDITECH, Microsoft Office Suite, WYSE/PC terminals, and printers.
Answer questions about system operations and work proactively by assessing the scope of problems and escalating to next level support when necessary.
Assign or route tickets to the appropriate higher tier or second level support group when First Call Resolution does not occur.
Follow established Service Desk policies and procedures for processing, escalating, notifying, and closing calls.
Maintain complete ticket documentation, including incident description, customer and hardware details, troubleshooting steps, final resolution, and communication of outcomes to the customer.
Manage Support Teams Service Desk dockets to ensure SLAs are met.
Follow up with internal and external technicians and analysts to provide ticket status updates.
Support knowledge sharing by creating Knowledge Base Articles and Wiki entries for Information Management teams.
Assist Service Desk Analyst II's and III's and second level analysts with evaluating change management resolutions for new products and technologies.
Act as a liaison between the Information Management Department and customers.
Complete other assigned duties and special projects from Service Desk Team Leads, Service Desk Supervisor, or Service Desk Manager.