What we offer
This onsite role in California provides access to state of the art resources and Fortune 100 clients. The compensation range is USD 100,080 - 228,000 per year. You will benefit from a comprehensive benefits package, learning programs for certifications, and a culture that values growth, inclusion, and community impact.
Benefits
- Discretionary annual bonus program
- Comprehensive medical and dental coverage, disability, retirement plans, paid leave, and paid time off
- Eligibility for a sales commission plan if commission-eligible
- Access to learning programs offering certifications from Microsoft, Google, Amazon, Skillsoft, and more
- Company-wide volunteering and giving platform
What you can expect
At Kyndryl you work with cutting edge resources and top clients, building new capabilities, relationships, and processes. The company supports well being with benefits that reflect diverse life stages and family needs. You will have opportunities to earn industry certifications, and you can participate in volunteering initiatives across the nonprofit sector.
The role
As a Technical Support professional, you will provide structured product oriented support for embedded, real time, Linux, cloud edge, and platform software environments for a Kyndryl client. You will handle Level 1 and Level 2 cases, including triage, diagnostics, reproduction, technical investigation, root cause support, workaround guidance, documentation, and escalation within defined customer systems and standards. You will perform Level 1 intake, triage, diagnostic data collection, known-solution guidance, next-step communication, case status tracking, and issue reproduction. For Level 2, you will conduct advanced troubleshooting, deeper technical investigation, root-cause support, workaround development, and deeper reproduction across software, platform, and integration layers. You will support complex customer environments including lab, integration, platform, and certification contexts, document solutions, contribute to knowledge resources, mentor peers, and help improve processes. You will escalate product defects, security concerns, or certification questions through approved channels while operating within defined role boundaries.
Who you are
We value a growth mindset and customer focus. You bring 0-3 years of experience in Customer Service or Technical Support, with hands-on experience in Cisco Nexus and IOS technologies and F5 ASM and LTM configuration and troubleshooting. Cisco certification is preferred, as is experience with network automation or scripting. You are collaborative, inclusive, and eager to grow professionally.
Technologies
- Linux
- Cisco Nexus
- IOS
- F5 ASM
- F5 LTM
- Network automation/scripting
Get referred
If you know someone who works at Kyndryl, select Employee Referral as How did you hear about us and enter your contact's Kyndryl email address during the application process.
Who we are
At Kyndryl, we design, build, manage and modernize the mission critical technology systems the world depends on every day. We are committed to moving forward, pushing to create a more equitable and inclusive world for employees, customers and communities.
