Courser is looking for an onsite IT Help Desk professional in San Diego, CA to provide reliable frontline support for employees and clients. In this role, you’ll handle day-to-day troubleshooting across hardware, software, and networking, working phone, email, and ticketing requests to meet agreed-upon SLAs.
You’ll be part of a team that values documentation, proactive maintenance, and continuous improvement, with opportunities to grow through training, mentorship, and career development paths.
What you’ll do
- Provide frontline IT support by responding to technical issues submitted via phone, email, and ticketing systems within agreed-upon SLAs.
- Diagnose and resolve hardware, software, and network issues across desktops, laptops, mobile devices, and printers.
- Install, configure, and update operating systems, software, and hardware for both new and existing users.
- Manage user accounts, including new account setup, password resets, and permission management.
- Troubleshoot network problems, including Wi-Fi connectivity, VPN access, and network printer issues.
- Document solutions and troubleshooting steps for recurring issues and keep the knowledge base up to date.
- Monitor and maintain IT systems and networks to proactively identify potential issues and prevent disruptions.
- Collaborate with other IT team members and escalate complex issues to senior engineers as needed.
- Support IT projects, including system upgrades, software deployments, and network expansions.
- Follow security measures to protect the integrity of data and systems.
What you bring
- 2+ years of experience with Microsoft Networks, including firewall configuration and network configuration, workstation setup and installation, print management, and integrating cloud technology.
- Experience with network and endpoint security, TCP/IP protocols, Active Directory and Group Policy management.
- Working knowledge of PowerShell and the ability to support technical process and procedure documentation.
- Strong verbal and written communication skills, with the ability to effectively communicate with internal and external customers.
- Excellent computer proficiency with MS Office including Word, Excel, and Outlook.
- Ability to work under pressure, meet deadlines, and maintain a positive attitude with exemplary customer service.
- Ability to work independently and complete assignments within provided instructions, routines, and standard accepted practices.
- High School diploma or GED (required).
Tools and technologies
- Microsoft Networks
- Firewall configuration
- Network configuration
- Print management
- Active Directory and Group Policy
- PowerShell
- TCP/IP
- MS Office: Word, Excel, Outlook
- Wi-Fi, VPN
- ConnectWise
- CompTIA A+, Network+
- Microsoft Certified Solutions Associate (MCSA)
- AWS, Azure, Google Workspace
- ITIL and IT service management
Compensation and benefits
- $30 to $35 per hour (USD)
- Medical, dental, vision, and life insurance
- 401k match
- Flexible PTO
- 10 holidays including your Birthday and a Floating Holiday
- Gym reimbursement
- Amazon Prime reimbursement
- 40 hours for Volunteer Time
- Paid Maternity and Paternity leave
- Paid certifications
- Learning and development programs
Preferred experience
- Experience with ConnectWise
- Certifications such as CompTIA A+, Network+, or MCSA
- Experience with cloud platforms including AWS, Azure, or Google Workspace
- Knowledge of ITIL practices and IT service management
Growth and company focus
At COURSER, employee personal and professional development is a priority, with best-in-class training, mentorship, and opportunities for growth through self-promotion paths. The company encourages innovation and challenges the status quo, supported by teams across the country that share knowledge and work together to grow.
