SupportJobs.io - Jobs in tech/customer support.

Latest Jobs

1mo ago

Help Desk Support Assistant

Lenoir–Rhyne University Hickory, NC

Hickory, NC

1mo ago Closed

Full time Assistant Computer Skills Customer Service

This position is no longer accepting applications (closed Sep 17, 2026).

Job Description

What you’ll get

Join Lenoir–Rhyne University as a Help Desk Support Assistant and be the first point of contact for people across campus. This onsite role in Hickory, North Carolina supports faculty, staff, and students through everyday IT help desk needs, from password resets to ticket routing. You will work with the university’s IT team and help keep the IT Service Lobby running smoothly, creating a more welcoming, responsive support experience for everyone.

Responsibilities

Answer incoming calls to the IT Help Desk in a professional and courteous manner.
Staff the IT Service Lobby and provide exceptional customer service.
Assist faculty, staff, and students with password resets and account unlocks.
Create, update, and manage support tickets in the IT ticketing system.
Gather relevant information and route tickets to the appropriate IT technician.
Monitor the Help Desk queue and provide customers with updates as requests progress.
Coordinate computer pickups, equipment returns, and basic inventory tracking.
Maintain a clean, organized, and welcoming IT Service Lobby.
Perform other administrative and customer service duties as assigned.

Requirements

Experience working in an IT office.
Excellent customer service and communication skills.
Basic computer proficiency, including Microsoft Office applications and web-based tools.
Ability to multitask while maintaining professionalism.

Preferred qualifications

Previous customer service or front desk experience.
Experience with a help desk or ticketing system.

Tools you’ll use

You’ll support users using Microsoft Office applications, web-based tools, and the IT ticketing system.

Work schedule

Standard work hours are Monday through Friday, 10 a.m. to 7 p.m. Occasional extended hours may be required.

Physical requirements

Prolonged periods of sitting and working at a computer and standard office equipment.
Occasional lifting of equipment up to 50 pounds.

Behavioral expectations

Maintain high ethical standards, integrity, and confidentiality in all aspects of the position.
Contribute to a professional, respectful, diverse, equitable, and inclusive work environment.
Treat all individuals with dignity, respect, and professionalism.
Comply with all university policies, procedures, and applicable federal, state, and local laws and regulations.

How to apply

During the application, candidates will be prompted to submit:

Resume
Cover letter

View full job page →

1mo ago

System Administrator Help Desk Support Agent

EXCALTECH Rolling Meadows, IL

Rolling Meadows, IL

1mo ago Closed

$60k - $65k/yr Full time Active Directory Azure Ad / Entra Id Customer Support

This position is no longer accepting applications (closed Sep 17, 2026).

Job Description

EXCALTECH is hiring a System Administrator Help Desk Support Agent to support client environments with advanced infrastructure and application capabilities. In this hybrid role based out of Rolling Meadows, IL, you will handle escalations, monitor systems, and perform hands-on administration across servers, endpoints, and network and security devices.

You will work as part of a team that provides both day-to-day help desk support and deeper systems administration, including patching, upgrades, troubleshooting, and documentation. The role also includes participation in an on-call rotation to meet client needs outside normal business hours.

What You’ll Do

Monitor, triage, and resolve incoming service requests and escalations.
Provide advanced support for infrastructure, systems, and applications.
Install, configure, and maintain servers, endpoints, and infrastructure equipment.
Perform patching and upgrades, plus troubleshooting for firmware and OS and application components as applicable.
Support LAN and WAN connectivity and network or security devices, including routing, switching, and firewalls.
Administer user accounts, access, and permissions using AD and/or Entra ID (including maintaining related security controls).
Create and maintain technical documentation, standards, and procedures.
Lead assigned projects and recommend upgrades and improvements.

Requirements

Bachelor’s degree in a related field, or equivalent experience/training/certifications.
3+ years of system administration experience in a professional environment.
Strong Windows administration skills, including patching, monitoring and alerting, remote tools, and backup and recovery.
Experience administering Active Directory and/or Microsoft Entra ID (Azure AD).
Virtualization experience with VMware, Hyper-V, Verge.io, or similar, plus familiarity with storage concepts such as SAN and NAS.
Working knowledge of Layer 3 TCP/IP networking and common hardware from Cisco, Meraki, WatchGuard, or Fortinet.
Understanding of security best practices, permissions (share/NTFS), and system hardening.
Familiarity with Microsoft Azure and Microsoft 365 configuration and administration.
Strong troubleshooting and root-cause analysis skills.
Clear communication and the ability to work independently and collaboratively.

Key Technologies

Windows
Active Directory
Microsoft Entra ID (Azure AD)
VMware, Hyper-V, Verge.io
SAN, NAS
Layer 3 TCP/IP
Cisco, Meraki, WatchGuard, Fortinet
Microsoft Azure, Microsoft 365
Routing, switching, firewalls

Pay

$60,000 - $65,000 per year

Work Location and Travel

Hybrid role based at EXCALTECH’s corporate headquarters in Rolling Meadows, IL.
Approximately 20% travel to client sites as needed.
A company car is provided for client travel.

On-Call Rotation

Participates in an on-call rotation to support client needs outside normal business hours, including nights and weekends as scheduled.

Benefits

401(k) and 401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance

How You’ll Stand Out

Own escalations through resolution while communicating clearly with internal teams and clients.
Perform root-cause analysis, implement permanent fixes, and support documentation and knowledge transfer.

View full job page →

1mo ago

Help Desk Technician, Tier II

Hiller Companies Concord, NC

Concord, NC

1mo ago Closed

Full time Application Support End User Support Hardware Support

This position is no longer accepting applications (closed Sep 17, 2026).

Job Description

Hiller Companies is seeking a Tier II Help Desk Technician to deliver advanced IT support to internal teams from our Concord, NC location. In this fully on-site role, you will work through more complex hardware, software, and connectivity issues, while also supporting server configuration and security expectations.

What you’ll do

Handle incoming support requests promptly and professionally.
Identify, diagnose, and troubleshoot problems across hardware, software, and network systems.
Document and track each request in a help desk ticketing system.
Escalate complex issues to higher-level support when needed.
Install, configure, and maintain software applications and operating systems.
Carry out regular maintenance for hardware and software systems.
Provide end-user training on relevant applications and systems.
Explain technical information clearly to non-technical users.
Support end-users with Tier II troubleshooting for hardware and software issues.
Ensure equipment and software licenses are up to date and compliant with organizational policies.
Perform additional duties as assigned.

Qualifications

2+ years of experience in a help desk or technical support role.
CompTIA A+ certification or equivalent experience (required).
Tier 2 experience preferred.
Preferred: Bachelor’s degree in computer science or a related field.
Proficiency with Windows operating systems.
Knowledge of networking concepts and protocols.
Familiarity with common IT issues and their solutions.
Knowledge of IT security best practices and security protocols.
Awareness of the company’s IT policies and procedures.
Strong problem-solving and analytical skills.
Excellent communication and interpersonal skills, including the ability to explain issues to non-technical staff.
Customer service skills to deliver a positive experience for staff seeking help.
Ability to manage multiple issues at the same time and work under pressure.
Ability to learn new technologies quickly.
Ability to work independently and collaborate with a team and other departments.

Technologies

Windows operating systems
Server configurations
Operating systems
Security protocols
IT security best practices

Benefits

Competitive compensation, including pay advancement opportunities for industry certifications and continuing education.
Comprehensive benefits package: health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness & accident insurance, and paid time off.
Company-provided training, tools, and equipment, including a $150 annual boot allowance for employees required to wear safety boots.
Career advancement potential within a growing company.

Work location

This position is fully on-site in Concord, NC.

Physical requirements

Manual dexterity: often needed for assembling/disassembling hardware, connecting cables, or handling small components.
Visual acuity: needed to read small text, identify hardware components, and discern color-coded wires.
Sitting and standing: most work may involve sitting, but standing can be required for setup or on-site issues.
Lifting: may require moving or lifting moderately heavy equipment such as desktop computers, servers, or printers.
Stamina: occasional overtime may be required for urgent issues or important updates.

View full job page →

1mo ago

IT Support Specialist

Greer Industries, Inc. Morgantown, WV

Morgantown, WV

1mo ago Closed

Full time Active Directory Application Support Desktop Support

This position is no longer accepting applications (closed Sep 17, 2026).

Job Description

The IT Support Specialist provides technical assistance to internal team members across multiple companies at Greer Industries, Inc. This onsite role in Morgantown, WV focuses on troubleshooting end-user hardware, software, and network issues while supporting both Windows and Mac environments.

Role Overview

In this position, you will manage reported incidents through a ticketing system, resolve problems related to devices and cloud tools, and support user access through account provisioning and security permission updates. The role also includes maintaining compliance with company security policies and ensuring corporate equipment and software assets are tracked.

Key Responsibilities

Provide IT support while clearly communicating technical issues to non-technical users.
Log, categorize, track, and resolve incoming hardware, software, and network issues using the company ticketing system.
Perform remote and in-person troubleshooting for Windows 11/10 and MacOS devices, including Microsoft 365 apps and related cloud tools.
Provision employee accounts, reset credentials, and modify security permissions using Active Directory.
Configure, test, deploy, and maintain corporate laptops, mobile devices, peripherals, and workstation hardware.
Monitor and maintain compliance with company security policies and IT standards.
Support inventory management and asset tracking for IT equipment and software licenses.
Escalate complex issues to senior IT personnel, vendors, or third-party support providers when required.

Required Qualifications

Education: Associate degree in Information Technology or Computer Science (or equivalent professional field experience).
Experience: Minimum 2 years of experience in an internal corporate IT service desk or technical support environment.
Proficiency with Windows 10/11, MacOS, Microsoft 365 Administration, Active Directory, and basic LAN/WAN networking concepts.
Knowledge of cybersecurity best practices, including MFA, phishing awareness, endpoint protection, and access control.
Familiarity with remote support tools and support techniques.
Strong customer service, communication, and time management skills.

Additional Technical Knowledge

Knowledge of domain controller, DNS, DCHP, and network administration is a plus.

Technologies

Windows 11
Windows 10
MacOS
Microsoft 365 apps
Microsoft 365 Administration
Active Directory
MFA
Active Directory (domain controller)
DNS
DCHP
LAN/WAN networking concepts

Employment Details

Job Type: Full-time
Salary: Commensurate with experience
Schedule: 8 hour shift, Day shift, Monday to Friday
Work Location: In person (Office)
Commute/Relocation: Morgantown, WV 26508. Reliably commute or planning to relocate before starting work (Required)

Benefits

401(k) with company match
Health, Dental, and Vision Insurance
Flexible Spending Account (FSA)
Life Insurance
Employee Assistance Program (EAP)
Paid Time Off
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Vision insurance

View full job page →

1mo ago

HVAC Technical Support Representative

Ingram's Water & Air Equipment LLC Hickory, KY

Hickory, KY

1mo ago Closed

Full time Customer Support HVAC Technical Support

This position is no longer accepting applications (closed Sep 17, 2026).

Job Description

Join Ingram's Water & Air Equipment LLC as a Technical Support Specialist in Hickory, KY. This onsite role focuses on helping customers, dealers, and internal service teams get accurate answers fast through advanced troubleshooting and clear documentation. If you enjoy technical problem-solving, escalation case support, and turning real-world issues into repeatable guidance, this position offers a structured, customer-service driven environment.

What you’ll do

Handle escalated technical support cases from customers, dealers, and internal teams
Troubleshoot product installation and performance issues using advanced diagnostics
Provide corrective recommendations to support accurate and timely issue resolution
Support service teams with technical assistance and escalation coordination
Document case findings and resolution steps for every supported issue
Coordinate with warranty and HVAC technician teams as cases require
Maintain a knowledge base and troubleshooting guides to strengthen knowledge transfer
Identify recurring issue trends and escalate appropriately
Support training and onboarding for service teams
Assist with product launch technical readiness
Maintain SLA and response standards
Support service recovery and customer satisfaction initiatives

What you bring

High school diploma or GED required
Associate degree or HVAC technical certification preferred
2+ years of technical support, HVAC troubleshooting, or field service experience
Escalation support experience preferred
HVAC certification preferred
Advanced troubleshooting skills
Strong customer communication, including the ability to de-escalate when needed
Comfort with documentation and detailed case notes
Proven escalation handling, problem-solving, and attention to detail
Strong product knowledge to support accurate diagnosis

Benefits

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Work environment and schedule

This is a non-exempt (Hourly) position in a technical office and call-center environment. The role involves prolonged computer and phone use, frequent case documentation, and periodic extended hours during high-volume service periods.

Shift: Day Shift (Required)
Work location: In person (Hickory, KY 42051)

Education and pay

Education requirement: High school diploma or GED. During the application process, you will be asked: What is your pay per hour requirements for the role?

Role details

Department: Customer Service / Technical Support
Reports to: Customer Service Manager
Employment type: In person

View full job page →

1mo ago

Technical Support Representative

Diversified Machine Systems, LLC Colorado Springs, CO

Colorado Springs, CO

1mo ago Closed

$18 - $22/hr Full time Cnc Controls Cnc Routers Customer Support

This position is no longer accepting applications (closed Sep 17, 2026).

Job Description

Diversified Machine Systems, LLC is seeking a Technical Support Representative to support customers with CNC routers from the Colorado Springs, CO area on an onsite basis. In this role, you will help resolve mechanical, electrical, and pneumatic issues remotely by troubleshooting step by step, documenting findings, and coordinating next actions when repairs or parts are required.

You will be at the center of customer support for CNC equipment, turning incoming questions into actionable service cases and clear troubleshooting guidance. As you work, you will build practical expertise in CNC controls, servo systems, and router components through on-the-job training.

What you’ll do

Diagnose mechanical, electrical, and pneumatic issues with CNC routers over the phone or through remote support.
Walk customers through basic troubleshooting steps and determine when a technician visit or replacement part is needed.
Coordinate with field service technicians and parts departments to support timely repairs.
Create and manage service cases, order parts, and document solutions for future reference.
Develop knowledge of CNC controls, servo systems, and router components through on-the-job training.

What you bring

Hands-on experience repairing, maintaining, or troubleshooting machinery, equipment, or mechanical and electrical systems. Experience with CNC, automation, manufacturing, cable systems, or similar equipment is a plus.
Basic understanding of mechanical, electrical, or control systems.
Strong problem-solving and communication skills.
Ability to stay organized and manage multiple service cases.
Comfort using a computer to log information and process service orders.
Customer-focused attitude and willingness to help and learn.

Tools and technologies

CNC routers
CNC controls
Servo systems

Compensation and benefits

$18.00 - $22.00 per hour

Ongoing technical training and development.
Work with advanced CNC technology and a supportive team.
Opportunities for growth into Field Service or Applications roles.
401(k) with company match.
Health, Dental & Vision.
HSA and FSA options.
Life Insurance.

View full job page →

1mo ago

Solar Scheduler & Technical Support Specialist

PV Tech Honolulu, HI

Honolulu, HI

1mo ago Closed

$25 - $30/hr Full time Computer Skills Customer Service Customer Support

This position is no longer accepting applications (closed Sep 17, 2026).

Job Description

PV Tech is hiring a Solar Scheduler & Technical Support Specialist in Honolulu, HI for an onsite full-time role. If you enjoy helping customers through technical questions and keeping day-to-day operations moving, this position combines first-level solar PV troubleshooting with crew scheduling coordination. You will work closely with the admin team and handle customer interactions using a ticketing system.

We offer a competitive hourly rate of $25.00 to $30.00 and a benefits package that includes health insurance, dental insurance, vision insurance, paid time off, and a 401(k).

What You’ll Do

Provide first-level support for technical issues related to solar PV systems through phone troubleshooting.
Schedule and coordinate the roof crew and electrical crew to support ongoing roof and electrical work.
Communicate clearly with the field crew and the admin team to keep schedules and priorities aligned.
Maintain accurate records of customer interactions and technical issues in a ticketing system.
Collaborate with roof and electrical staff to escalate complex issues as necessary.
Provide clients with guidance on best practices after installation.
Deliver exceptional customer service by responding promptly and professionally to client inquiries.

What We’re Looking For

Solar PV experience is preferred, but not required.
Ability to learn quickly and adapt to changes.
Professional communication skills, including the ability to handle demanding clients.
Strong organization skills to manage scheduling and customer requests.
Accurate typing skills for maintaining records in a ticketing system.
Excellent customer service skills with a focus on client satisfaction.
Ability to explain technical information clearly to non-technical users.
Strong problem-solving skills and close attention to detail.

Schedule & Work Location

Full-time (In person)
Monday to Friday
Day shift, 8 hour shift

Ovation Workplace Services Minneapolis, MN

Minneapolis, MN

1mo ago Closed

$20 - $23/hr Full time Active Directory Application Support End User Support

1mo ago

Desktop Support Technician

Ovation Workplace Services Natrona Heights, PA

Natrona Heights, PA

1mo ago Closed

$35k - $47k/yr Full time Active Directory Application Support Desktop Support

SupportJobs.io — Jobs in tech/customer support.

Latest Jobs

Get Job Alerts