IT Services

IT Services Support Jobs

398 jobs found

25d ago

Helpdesk Technician - Tier II

Diverse CTI Oklahoma City, OK

Oklahoma City, OK

25d ago

$25 - $28/hr Full time Application Support Hardware Support Help Desk

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Job Description

Join Diverse CTI as an onsite Helpdesk Technician, Tier II, in Oklahoma City, OK. This position offers an hourly rate of $25-$28 and a comprehensive benefits package that includes 401(k) and matching, health, dental, and vision insurance, life insurance, paid time off, and a retirement plan. You will deliver hands-on technical support, oversee daily service delivery across the help desk, handle issue escalation, and maintain thorough ticket documentation and calendar coordination.

Responsibilities

Monitor service level agreements, assess priority, and assist when urgent issues arise
Provide technical support for escalated end-user problems (workstations, Microsoft 365, user access, basic networking, printers, connectivity)
Escalate complex cases to senior engineers with clear documentation and timely follow-up
Coordinate with Dispatch for complex onsite issues while managing helpdesk technician calendars
Identify bottlenecks and support the team in surfacing and addressing issues
Keep ticket notes, statuses, and documentation up to date within ConnectWise Manage
Join the monthly on call rotation to assist with after hours emergent issues

Requirements

Strong customer service and communication skills
Highly organized with meticulous attention to detail
Ability to multitask, prioritize, and perform well in a fast-paced environment
Capability to remain calm under pressure and make sound decisions
Skill in creating clear Knowledge Base entries to educate technicians

Technologies

Windows workstation troubleshooting
Microsoft 365 / Entra ID
User account and access issues
Remote support tools
DNS, DHCP, Trunking, VLANs
Firewall programming
ConnectWise Manage
WatchGuard Firewalls
UCaaS platforms

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

What success looks like

Issues resolved without unnecessary escalation
Project tickets closed efficiently
SLAs consistently met
Clients receive clear, proactive communication
Continued education within a fast growing environment

Preferred qualifications

Experience in an MSP environment, preferably as a Tier 1 Helpdesk
Tier 1 / Tier 2 support experience
Experience with ConnectWise Manage or similar PSA platforms
Experience with WatchGuard Firewalls
Experience with UCaaS platforms

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25d ago

Help Desk Customer Service Representative (LTE - Multiple Vacancies)

State of Wisconsin - Elections Commission Madison, WI

Madison, WI

25d ago

$20 - $24/hr Full time Application Support Computer Skills Contact Center

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Job Description

This Limited Term Employment Help Desk role provides user and business process support for the WisVote system. The position is based onsite in Madison, Wisconsin, and runs from June through November.

Responsibilities

Generate logon IDs and passwords for WisVote users.
Respond to Help Desk calls and inquiries.
Troubleshoot and resolve issues impacting users or processes.
Record and monitor interactions in the help center log.
Reset user passwords as needed.
Route or escalate issues to the appropriate staff.

Requirements

Background in information systems through education, training or practical experience with system methodologies, tools and techniques.
Proficiency in Microsoft Office applications (Word, Excel, Outlook, etc.).
Experience delivering hardware, software and application support to diverse users.
Experience providing customer service in an office environment as the first point of contact.
Experience providing administrative and program support to management, including tasks such as data entry, drafting general correspondence, and proofreading documents.

Technologies

WisVote Election Management System
Microsoft Office

Details

Location: Madison, WI (onsite)

Term: Limited Term Employment, June–November

Compensation: USD 20 - 24 per hour

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25d ago

IT Help Desk Tier 1

Country Club of Virginia, Inc. Richmond, VA

Richmond, VA

25d ago

Full time Active Directory Application Support Computer Skills

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Job Description

Country Club of Virginia, Inc. offers an on-site IT Help Desk Tier 1 role in Richmond, VA that prioritizes courteous, professional service while supporting daily operations for staff and members. This position provides a stable, team-focused environment with a comprehensive benefits package and opportunities to develop foundational IT skills in a hospitality-forward setting.

Benefits

401(k) retirement plan with employer contribution and match
medical/dental/vision insurance
fully paid life and long-term disability insurance
flexible spending accounts
free employee meals while working

Responsibilities

Serve as the first point of contact for IT support requests via phone, email, ticketing system, or in person
Troubleshoot, diagnose, and resolve basic hardware, software, and connectivity issues
Install, configure, and maintain desktop and laptop computers, peripherals, and standard applications
Assist users with password resets, account access, and basic system navigation
Document issues, troubleshooting steps, and resolutions in the ticketing system
Escalate unresolved or complex issues to Level 2 or higher support teams
Support technology used in dining outlets, banquet operations, golf operations, and administrative offices
Follow established IT policies, procedures, and service-level agreements (SLAs)
Provide basic training and guidance to users on common IT tools and best practices
Deliver courteous, professional customer service at all times
Adhere to club policies regarding data security, confidentiality, and acceptable technology use
Assist with onboarding and offboarding tasks, including equipment setup and access provisioning

Requirements

Basic understanding of cybersecurity best practices
Familiarity with Microsoft 365, email platforms, and common office applications
Strong communication and customer service skills
Ability to troubleshoot issues logically and follow documented procedures
Ability to work independently and collaboratively within a team
High school diploma or equivalent
Basic knowledge of Windows and/or macOS operating systems
Experience with ticketing systems (e.g., Northstar, Clearsky)
Basic understanding of networking concepts (Wi-Fi, VPN, TCP/IP)
Exposure to Active Directory, Azure AD, or similar user management tools
1–2 years of experience in IT support, help desk, or customer service

Technologies

Microsoft 365
Northstar
Clearsky
Active Directory
Azure AD
Windows
macOS
VPN

Schedule

Full-time position, typically Tuesday–Saturday
Standard hours: 9:00 AM – 5:30 PM
Some after-hours or on-call support may be required based on operational needs

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25d ago

IT Helpdesk Technician

Expion Health North Bethesda, MD

North Bethesda, MD

25d ago

$23 - $27/hr Full time Active Directory Computer Skills Customer Service

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Job Description

Expion Health seeks an IT Helpdesk Technician to be based onsite in North Bethesda, MD. The role focuses on both hands-on and remote IT support, handling onboarding and offboarding processes, and maintaining equipment to keep colleagues productive. Compensation is an hourly range of USD 23 to 27.

Responsibilities

Provide hands-on and remote technical support across the organization
Respond to user requests by phone, email, and ticketing system with professionalism and care
Diagnose and resolve hardware, software, and network issues
Walk users through clear, step-by-step solutions
Escalate more complex problems to senior team members when needed
Document issues and resolutions to streamline team workflows
Maintain inventory of IT equipment and keep records accurate
Support onsite equipment such as monitors, TVs, tablets, and printers
Own onboarding and offboarding processes including account provisioning, device setup and distribution, account de-provisioning, device retrieval, and redeployment
Install, configure, and maintain computer systems and applications

Requirements

Associate's degree in IT or related field (or equivalent experience)
1–3 years in a helpdesk or technical support role
Proficiency with Windows 11 and macOS
Familiarity with Office 365, Smartsheet, and Salesforce
Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
Experience with ticketing systems
Strong analytical and troubleshooting instincts
Excellent written and verbal communication
Comfort working independently and as part of a hybrid team

Technologies

Windows 11
macOS
Office 365
Smartsheet
Salesforce
TCP/IP
DNS
DHCP
Active Directory
Azure AD
MDM solutions

Benefits

Medical, dental, and vision insurance
HSA and FSA options
Short-term and long-term disability
Life Insurance and AD&D
401(k) with company match
Paid Time Off
Phone and internet allowance
Wellness benefits, including access to GLP-1 weight loss program
Town halls and direct access to executive leadership
A company that is genuinely investing in AI and in your growth

Bonus points for

Experience supporting hybrid workforces and remote collaboration tools
Familiarity with IT asset management and inventory platforms
Knowledge of Active Directory, Azure AD, and identity management
Experience with mobile device management (MDM) solutions
Understanding of cybersecurity best practices and endpoint protection
Ability to write clear technical documentation and user guides
Strong customer-service mindset, especially with non-technical users
Experience managing corporate IT onboarding and offboarding

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25d ago

Helpdesk Technician I

Great Lakes Medical Imaging LLC Williamsville, NY

Williamsville, NY

25d ago

$22 - $25/hr Full time Administrative Support Application Support Computer Skills

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Job Description

What we offer

Join Great Lakes Medical Imaging LLC as an onsite Helpdesk Technician I in Williamsville, NY. This entry‑level IT role supports both Great Lakes Medical Imaging and Great Lakes Medical Billing, with a competitive hourly rate of USD 22 to 25. You’ll work in a healthcare IT environment that values patient care, high standards, and teamwork.

Educational requirements and a pathway to grow within a collaborative tech team are part of the opportunity, with a focus on practical, hands‑on support to keep daily operations running smoothly.

Responsibilities

Be the first point of contact for IT support requests submitted by phone, email, ticketing system, or in person.
Document, categorize, prioritize, track, and update support tickets to ensure timely resolution and clear communication.
Provide Tier 1 troubleshooting for workstations, laptops, thin clients, mobile devices, printers, scanners, peripherals, and common software issues.
Assist with basic user account support, including password resets, access requests, MFA issues, and onboarding/offboarding tasks according to approved procedures.
Perform initial troubleshooting for Clinical and Business Applications, including RIS, PACS, EMPI, billing systems, and other approved platforms.
Escalate incidents and service requests to internal teams, third-party support, or vendors when issues exceed Tier 1 scope or require elevated access.
Install, configure, replace, and deploy standard endpoint hardware, peripherals, printers, and approved software under established IT procedures.
Provide basic network support, including initial troubleshooting of connectivity, Wi-Fi, VPN, printing, and workstation network access issues.
Follow security and compliance procedures when handling user access, devices, protected health information, and support requests in a healthcare environment.
Maintain accurate IT knowledge base articles, troubleshooting notes, asset records, and user-facing documentation.
Assist with hardware, software, IT supply, and spare equipment inventory tracking.
Support IT projects, device refreshes, application rollouts, and new site or department initiatives as assigned.
Conduct assigned quality assurance or checklist-based tasks, including workstation readiness, peripheral validation, and basic diagnostic monitor support under direction.
Meet or exceed assigned service level expectations, KPIs, customer service standards, and documentation requirements.
Perform other duties as required or assigned to support departmental goals and ensure effective operation of the organization’s technology services.

Requirements

High school diploma or equivalent.
0–1 year of IT helpdesk, desktop support, technical support, or closely related customer service experience.
Basic understanding of Windows workstations, Google Workspace, printers, peripherals, and common business applications.
Ability to follow documented procedures, accurately document support activity, and escalate appropriately.
Strong customer service, communication, prioritization, and problem-solving skills.

Patient care and customer service

Greet with eye contact and a smile.
Interact with patients at their pace and level.
Demonstrate patience and compassion when interacting with patients.
Act on opportunities to go above and beyond in service delivery.

Quality - strive for excellence

Share information, knowledge, and expertise with colleagues.
Ask for, accept, and use feedback to improve outcomes.
Anticipate and prevent potential problems where possible.
Be responsible and efficient with Great Lakes resources (time, scheduling, property, equipment, etc.).
Take personal responsibility for your work area and the quality of your work.
Look for and act on opportunities for continuous improvement.

Teamwork - perform as one team

Speak positively about Great Lakes, team members, and patients.
Recognize and share successes of the Great Lakes Way in action.
Proactively offer to help others.
Be flexible and embrace changes with a positive attitude.
Contribute to a fun, energetic, and positive work environment.
Practice blameless problem solving, assuming the positive intentions of others.

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25d ago

Help Desk Technician

Stinson LLP Minneapolis, MN

Minneapolis, MN

25d ago

$52k - $63k/yr Full time Active Directory Application Support Computer Skills

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Job Description

Stinson LLP seeks a Help Desk Technician in Minneapolis, MN (hybrid) with a salary range of USD 52,000 to 63,000 per year.

Responsibilities

Provide courteous, efficient technical support for all business applications, including enterprise and departmental software, as well as hardware.
Answer support calls in a constructive, informative manner.
Keep users promptly informed on ticket status, prioritizing customer satisfaction.
Offer remote assistance or on site desk side support as needed.
Install, maintain, and replace technology equipment and peripherals.
Execute remote or on site restorative actions to resolve issues using basic troubleshooting skills.
Deliver accurate, timely, and creative solutions to computer, technical, and networking problems to sustain productivity.
Reproduce or simulate user issues to diagnose complex problems.
Take ownership of problems when standard procedures fail, including isolation, fixes, installations, moves, and configuration changes, until resolution.
Identify and research issues affecting the firm’s desktop environment.
Maintain timely, accurate issue entries in the tracking system per policies and standards.
Document troubleshooting steps and resolutions in the knowledgebase and ticketing system per best practices.
Create work instructions to share solutions for common challenges.
Provide direct, routine technical support, troubleshooting, and problem resolution responses.
Collaborate with the Help Desk team via instant messaging, email, and phone to expedite solutions.
Be open to cross department requests beyond comfort zone.
Follow the escalation path and obtain required approvals.
Participate in on-call rotation.
Perform other duties as assigned.

Requirements

Associate's degree, technical training school completion, or equivalent work experience.
Minimum of 1 year technical help desk experience.
Ability to work effectively in a team with strong communication skills.
Solid understanding of basic networking concepts, computer hardware, and software support.
Proficient with Windows 10/11, Microsoft Office 2016/365, Mac OS, and mobile devices (Android & iPhone).

Technologies

Windows 10/11
Microsoft Office 2016/365
Mac OS
Android
iPhone
VMware Horizon
VMware vSphere
VPN
Microsoft Endpoint Manager (formerly SCCM)
Active Directory

Benefits

Medical, dental, and vision health plans
Medical savings accounts
Firm provided Employee Assistance Program (EAP), Wellness Program, and Caregiving Support Concierge Services
Employer-paid life insurance and AD&D
Short- and long-term disability benefits
Generous paid time off for holidays, vacation, bereavement, jury duty, sick time, and parental/military leave
Work-life programs including service bonuses, back-up child, elder, and pet care, plus employee discount program

Competencies

Strong verbal and written communication skills
Self-motivated with excellent organization and attention to detail
Professional, customer service oriented, deadline-driven, capable of multitasking
Independent thinker with problem-solving ability and creative solutioning
Team player who motivates and educates colleagues
Regular and predictable attendance as an essential function

Supervisory Responsibility

This position has no supervisory responsibilities.

Travel

Travel required, as necessary.

Work Environment & Physical Demands

Standard desk position with frequent computer usage
Shift based, full-time, with start times between 7:00 am and 10:30 am and end times between 4:30 pm and 9:00 pm
After-hours rotating on-call shift, 9:00 pm – 7:00 am (Mon-Fri) and 24-hour support on weekends
Potentially fast-paced environment
Overtime may be required

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25d ago

Technical Support Aide (12 month) Technology Office

Longwood Central School District Middle Island, NY

Middle Island, NY

25d ago

$53k - $53k/yr Full time Computer Skills Customer Support Help Desk

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Job Description

Longwood Central School District is seeking a Technical Support Aide for a 12-month assignment within the Technology Office. This on-site role in Middle Island, New York, is slated to start in July 2026 and offers a fixed annual salary of USD 53,255, with Civil Service certification required for consideration.