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1mo ago

Desktop Support Specialist

Cornerstone Research New York, NY

New York, NY

1mo ago Closed

$61k - $79k/yr Full time Active Directory End User Support Hardware Support

This position is no longer accepting applications (closed Sep 3, 2026).

Job Description

Cornerstone Research is hiring a Desktop Support Specialist to strengthen first-point-of-contact IT support for end users, with a focus on local New York office needs while also supporting other Cornerstone offices as required. This onsite role blends help desk ticket ownership with hands-on desktop, meeting, and equipment support, including a weekend on-call rotation.

You will manage incoming work through structured workflows, troubleshoot issues from start to resolution, and help keep end-user technology reliable across common software, peripherals, and conference room setups.

Role overview

Serve as a daily mailbox shift help desk point of contact for end users and provide firm-wide local support.
Track issues from intake through resolution for tickets received during mailbox shift or assigned to you.
Follow documented procedures and workflows promptly, completely, and accurately.
Deliver service-oriented support and resolve problems to end-user satisfaction.

What you will handle

Provide meeting setup support, including video conferences with other offices and clients, plus technical assistance for meetings.
Coordinate with teammates and administrative teams to resolve issues.
Perform PC, monitor, printer, and related peripheral installations, adds, moves, and changes.
Configure and deploy IT equipment and devices, including inventory tracking.
Maintain, analyze, and troubleshoot software and computer peripherals.
Perform full disk encryption for laptops and desktops.
Complete archive restores.
Conduct RSA setups and troubleshooting.
Coordinate hardware repair.
Assist with password resets and account lockouts.
Participate in an on-call weekend rotation.

Required qualifications

3+ years of IT experience in a Help Desk capacity (professional services firm preferred).
Strong hardware troubleshooting and diagnosis skills.
Expertise supporting Windows 7 in a large-scale enterprise Windows Active Directory environment.
Proficiency with CLI, VPN, and wireless technologies.
Proficiency with LAN/WAN networking technologies.
Ability to thoroughly follow SOPs, checklists, and other instructions.
Working knowledge of Windows 10 and Office 2010/2016.
Excellent knowledge of conference room equipment and support.
High school diploma (or an equivalent combination of education and experience).

Preferred qualifications

Comp TII A+ certification.
MTA-Microsoft Technology Associate (current Windows version preferred).
Dell Hardware Certification.

Technologies you will use

Windows 7, Windows Active Directory
CLI, VPN, wireless technologies
LAN/WAN networking technologies
Windows 10, Office 2010, Office 2016
Video conferences, RSA

Compensation and benefits

Location: New York, NY (onsite). Salary: USD 61,200 - 78,500 per year. The individual base compensation will be tailored to your primary work location and the depth of experience you bring to the firm.

Annual Performance Bonus: Discretionary bonus eligibility with a target of 5%, based on individual impact and collective firm success.
Comprehensive healthcare options
Monthly wellness subsidy
Complimentary access to premium wellness apps
Robust retirement savings plans
Hybrid work model balancing in-office collaboration with telecommuting flexibility
Generous paid time off
Specialized support including fertility treatments
Parental leave
Back-up childcare
Eldercare services
Concierge assistance for personal errands
Pet care
Mentorship, continuous learning, and a vibrant, inclusive community

Please note that relocation assistance is not available for this role.

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1mo ago

Specialist Technician, Technology Support - IT Support

Vizio New York, NY

New York, NY

1mo ago Closed

$25 - $48/hr Full time Desktop Support End User Support Hardware Support

This position is no longer accepting applications (closed Sep 3, 2026).

Job Description

Vizio is seeking a Specialist Technician for Technology Support (IT Support) to deliver hands-on support to employees onsite in New York and to users across the company via remote assistance. The role reports to Technology Support II and focuses on onboarding enablement, endpoint provisioning, and L1/L2 user support while partnering with internal teams on testing and deployment.

Onsite and Support Coverage

Provide local and company-wide IT support through Email, Chat, or Phone while adhering to established SLAs, policies, and SOPs.
Support users at the local office and assist across the organization as needed.
Collaborate with other technicians on rotational weekend support.
Provide support for Video Conferencing Systems.

Onboarding, Hardware, and Endpoint Provisioning

Support employee onboarding by working with weekly New Hire Orientation meetings.
Provision PC and Mac and Linux-based hardware for new employees.
Coordinate and assist Infrastructure and Client Services teams with testing and deployment of new hardware, software, and operating systems.
Work with senior team members and team leadership to support hardware requirements that enable maximum productivity.

Local Office Operations and IT Asset Management

Oversee inventory and stocking levels for IT assets at the local office.
Coordinate with the local office manager for building access.
Maintain IT managed office equipment in coordination with office stakeholders.
Complete additional duties as assigned by team leadership.

Travel

Occasional voluntary travel to other U.S. offices as needed.

Required Qualifications

High School Diploma.
1+ years of related work experience.
Advanced understanding of currently supported Windows and macOS versions, with 1+ years of operating system support experience.
Experience working in a fast-paced and rapidly evolving environment.
Self-directed approach and a team attitude, including a “no task is too small” mindset.
Ability to explain technical issues to non-technical users.
Ability to work with software developers when assistance is needed, including providing correct solutions and root cause analysis.
At least 1 year working with ticketing systems such as Jira and ServiceNow.
At least 1 year with Office 365 Admin Center.
Beginner level understanding of Command Prompt, PowerShell, and Terminal.
Solid foundation of Windows and macOS imaging.
Knowledge of self-service software installation tools such as Company Portal and Manage Engine.
Understanding of Active Directory tools.

Technology Stack

Windows, macOS, Linux
Email, Chat, Phone
Jira, ServiceNow
Office 365 Admin Center
Command Prompt, PowerShell, Terminal
Active Directory, Company Portal, Manage Engine

Preferred Qualifications (Accessibility Focus)

Background in creating inclusive digital experiences.
Knowledge of implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility.
Knowledge of accessibility best practices aligned to Walmart accessibility standards and guidelines supporting an inclusive culture.

Compensation and Location

Salary: USD 25 - 48 per hour
Location: New York, NY (onsite)
Primary location address: 350 5TH AVE, STE 4800 NEW YORK, NY 10118-4801, United States of America

Benefits

Competitive pay and performance-based bonus awards.
Health benefits: medical, vision, and dental coverage.
401(k).
Stock purchase.
Company-paid life insurance.
Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits: short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U: Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam’s Club facilities, including tuition, books, and fees completely paid for by Walmart.

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1mo ago

Experienced IT Support Associate – Help Desk, Networking, Workstations, Projects

IT Radix, LLC Whippany, NJ

Whippany, NJ

1mo ago Closed

$50k - $70k/yr Full time Active Directory End User Support Hardware Support

This position is no longer accepting applications (closed Sep 3, 2026).

Job Description

IT Radix, LLC supports small and mid-sized business clients with reliable technology services across remote and onsite engagements. This Experienced IT Support Associate role is focused on help desk delivery, troubleshooting across endpoints and infrastructure, and helping clients keep systems running securely and efficiently in Whippany, NJ.

What you’ll do

Deliver remote and onsite technical support with responsive, friendly, professional communication
Troubleshoot desktops, laptops, servers, networks, and cloud environments
Manage and maintain client IT infrastructure
Assess client technology needs and recommend practical solutions
Deploy new hardware, software, and technology upgrades
Support Microsoft 365 environments, including Exchange Online, SharePoint, Teams, and OneDrive
Diagnose and resolve networking, connectivity, and security issues
Document work clearly and accurately in the company’s ticketing system

Tools and technologies you may work with

Microsoft 365 and the Office suite
Exchange Online, SharePoint, Teams, OneDrive
Windows, macOS, including Windows Server and Active Directory
DNS, Group Policy, Hyper-V, VMware
Remote Desktop / Terminal Services
Microsoft Azure
Cybersecurity technologies such as endpoint security, encryption, and web filtering
RMM, VPNs, and a ticketing system such as ConnectWise

Requirements

Bachelor’s degree required
At least 1 year of professional IT support experience or equivalent hands-on business technology experience
Strong knowledge of Microsoft 365 and the Office suite
Experience supporting Windows and macOS computers
Experience configuring and troubleshooting networking equipment
Familiarity with backup solutions, VPNs, remote management (RMM), and common IT support tools
Experience working with a professional ticketing platform such as ConnectWise

Bonus skills

Experience with any of the following is a plus: Windows Server, Active Directory, DNS, Group Policy, virtualization (Hyper-V or VMware), Remote Desktop / Terminal Services, Microsoft Azure
Cybersecurity technologies, including endpoint security, encryption, and web filtering
Project implementation or project management

Compensation and location

Location: Whippany, NJ (onsite)
Salary: USD 50,000 - 70,000 per year

Benefits

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

The basics

Valid driver’s license
Reliable transportation
Proof of insurance

Application question

Would you include a cover letter with your application explaining why you are a great fit for this position, and also use the word “eagle” so we know you are detail oriented?

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1mo ago

Senior IT Support Engineer

A Fast Growing AI Robotics Company Cambridge, MA

Cambridge, MA

1mo ago Closed

$55 - $65/hr Contract Senior Av Support Conference Room Technology

This position is no longer accepting applications (closed Sep 3, 2026).

Job Description

A fast growing AI robotics company in Cambridge, MA is hiring a Senior IT Support Engineer for an onsite, 12-month contract staffed via HireArt. This role focuses on delivering a smooth end-user IT experience across the device lifecycle, identity and access, conference room technology, and Tier 1/2 service desk support. You will work hands-on with modern endpoints and workplace systems, owning onboarding and offboarding workflows, improving ticket operations, and partnering with cross-functional teams to strengthen IT processes.

Benefits

Pre-tax commuter benefits
Employer (HireArt) subsidized Healthcare Benefits
Flexible Spending Account for healthcare-related costs
HireArt covers costs for short- and long-term disability and life insurance
401k package

What You’ll Own

Own end-to-end onboarding and offboarding, including device provisioning, account setup, access management, hardware recovery, and secure deprovisioning.
Provide Tier 1/2 support for end-user devices, accounts, productivity tools, connectivity, conference room technology, and workplace systems across Linux, macOS, Windows, iOS, and Android.
Run device lifecycle operations such as procurement, imaging, shipping, inventory management, refreshes, MDM enrollment, and secure asset disposal.
Support and improve conference room and A/V systems, including meeting support, troubleshooting, new room buildouts, and vendor coordination.
Maintain ticket queue health, SLA performance, documentation, runbooks, and user-facing knowledge base content.
Coordinate with external IT vendors, contractors, and service providers for operational needs and escalations.
Partner cross-functionally on IT infrastructure, identity management, networking, security tooling, and operational improvement initiatives.
Identify process gaps and drive continuous improvement across onboarding, asset management, ticket workflows, documentation, and user support operations.

Core Requirements

5+ years of experience in end-user IT support with progressive ownership and operational responsibility
Hands-on support experience across Linux, macOS, and Windows
Proficiency supporting iOS and Android devices
Familiarity with MDM platforms such as Fleet, JumpCloud, Intune, or JAMF
Knowledge of identity and access management platforms including Okta, JumpCloud, or Azure AD/Entra ID
Proficiency administering Google Workspace and supporting productivity tooling
Familiarity with ITSM platforms such as ServiceNow, Jira Service Management, or Freshservice
Working knowledge of networking concepts including DHCP, DNS, VLANs, VPNs, Wi-Fi, and firewall fundamentals
Familiarity with virtualization platforms such as VMware or Proxmox
Ability to perform light scripting or automation using Bash, PowerShell, or Python
Strong troubleshooting, communication, documentation, and organizational skills
Ability to work independently in fast-paced environments while delivering excellent end-user support
Ability to lift up to 40 lbs. and work within office, lab, network closet, and infrastructure environments
Ability to travel occasionally to support office operations, buildouts, or hardware deployments

Preferred Qualifications

Background supporting highly technical engineering organizations such as robotics, AI, embedded systems, or ML teams
Familiarity with Cisco Meraki, Fortigate, or similar networking platforms
Knowledge of conference room A/V systems and collaboration platforms such as Google Meet, Zoom Rooms, Pexip, Logitech, Crestron, or Poly
Familiarity with CrowdStrike or modern endpoint security platforms
Familiarity with AWS or other cloud infrastructure platforms
Knowledge of infrastructure automation or infrastructure-as-code tooling such as Terraform, Pulumi, or Ansible
Familiarity with zero-trust networking or remote access tools such as Tailscale
Background supporting environments aligned with SOC 2, ISO 27001, or similar compliance standards
Experience working in startup or high-growth technology environments
Familiarity with AI productivity tools such as Claude, ChatGPT, or Gemini

Compensation: USD 55 - 65 per hour.

Commitment: Full-time, 12-month contract position staffed via HireArt. Onsite role for candidates who are local to the Cambridge, MA area.

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1mo ago

IT Desktop Support

Sky Systems Inc Santa Clara, CA

Santa Clara, CA

1mo ago Closed

$30 - $35/hr Full time Av Support Desktop Support End User Support

This position is no longer accepting applications (closed Sep 3, 2026).

Job Description

Sky Systems Inc needs an onsite IT Desktop Support technician to keep desktops, laptops, and meeting room audio-visual systems running smoothly in Santa Clara, CA. This role blends L1 desktop support with entry-level AV support, including coordinated troubleshooting, basic infrastructure checks, and dispatch coverage based on site needs.

You will work closely with onsite and offsite teams, document changes and incidents, and coordinate with remote teams or vendors when equipment issues require additional involvement.

Role Overview

Provide L1 support for desktop and notebook break-fix issues, including coordination around warranty repairs.
Deliver L1 audio-visual support for meeting rooms, focusing on device checks, resets, room readiness, and basic hardware troubleshooting.
Support basic network and infrastructure verification using smart-hands tasks, including cabling and connectivity checks.
Use a dispatch model to support onsite needs, including coverage during leaves following site processes and SOPs.

Responsibilities

Troubleshoot desktops and notebooks, including warranty repair coordination and break-fix activity.
Manage and track loaner or spare devices using customer-provided systems.
Perform meeting room AV support: check and reset devices, confirm room readiness, and troubleshoot basic AV hardware issues.
Manage conference room accounts, including adding/removing users, password resets, and ownership updates.
Assist with corporate printer troubleshooting, such as toner replacement and waste cartridge changes.
Provide smart-hands assistance for onsite infrastructure and network checks, including ports, cabling, patch panels, access points, power verification, and device resets.
Coordinate with third-party vendors and procurement teams when needed.
Support equipment replacement or reset during failures under guidance from central IT.
Perform physical tasks, including working at height when required (ladder/lift).
Maintain communication with onsite and offsite teams to report changes, issues, or updates.
Ensure appropriate coverage during leaves and follow site operational processes and SOPs.

Requirements

2–4 years of experience in IT and AV support.
Hands-on troubleshooting experience with desktops, laptops, and meeting room devices.
Basic understanding of network fundamentals, including LAN ports, cabling, patching, and device resets.
Familiarity with conferencing platforms: Microsoft Teams, Zoom, Webex.
Ability to perform physical tasks, including lifting equipment and working at height.
Strong communication, customer service, and documentation skills.
Ability to follow SOPs, ticketing processes, and escalation guidelines.

Tools and Technologies

Microsoft Teams, Zoom, Webex
ServiceNow, Jira
Crestron Fusion and Crestron/Fusion
TCP/IP
CompTIA A+, ITIL Foundation

Good-to-Haves

Experience using ITSM tools such as ServiceNow and Jira.
Exposure to AV control or room management systems.
Basic understanding of AV-over-IP or networked AV environments.
Experience in an enterprise or fast-paced onsite environment.
Entry-level certifications including CompTIA A+ and ITIL Foundation, plus basic AV training.
Audio Visual Support; basic understanding of networking and TCP/IP; and basic familiarity with fiber and copper network infrastructure.
Experience with Extron, Crestron, Fusion, and Managed Teams Room devices.
Ability to explain networks and connection types and troubleshoot multiple connection scenarios.
Skilled communications for clear, succinct updates without disclosing internal details.
Experience supporting enterprise setups with Crestron/Fusion at the server and application layer.
Experience supporting Microsoft, Lenovo, Client, Dell, and Apple certified environments.
OEM certifications.

Position Details

Location: Santa Clara, CA (onsite)
Compensation: USD 30–35 per hour
Experience: minimum 2 years
Dispatch model: tickets are provided at least 24 hours in advance, with onsite work on the next day

Application Questions

How many years of IT experience do you have?
Do you have experience with Audio Visual systems?
This is a dispatch/IT support role where you would be informed prior to 24 hours and required to go onsite the next day. Are you comfortable working on this model?

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1mo ago

IT Service Desk Support

Yoh, A Day & Zimmermann Company Clear Lake, IA

Clear Lake, IA

1mo ago Closed

$21 - $30/hr Contract Customer Service Customer Support End User Support

This position is no longer accepting applications (closed Sep 3, 2026).

Job Description

Yoh, A Day & Zimmermann Company is hiring an IT Service Desk Support technician to support end users and maintain IT infrastructure at a chemical manufacturing facility in the Clear Lake area. This is a 12-month W2 contract focused on Level 1 and Level 2 support, with the role working onsite in Clear Lake, TX.

You will serve as a first point of contact, manage day-to-day service requests and tickets, and help keep end-user computing running smoothly. The position also includes maintaining IT assets and supporting ongoing initiatives through collaboration across teams.

What you’ll do

Deliver Level 1 and Level 2 technical assistance and complete service requests via phone, email, walk-up support, and self-service portals while upholding high customer service standards.
Provision, configure, deploy, and maintain end-user computing devices, including desktops, laptops, software, and peripherals, following established IT policies and procedures.
Escalate incidents and more complex technical issues to the appropriate IT teams in line with defined operational processes.
Monitor and manage open support tickets to ensure proper prioritization, timely resolution, and adherence to established Service Level Agreements (SLAs).
Create, update, and maintain technical documentation such as troubleshooting guides, installation procedures, best practices, and knowledge base articles.
Research, evaluate, and assist with implementing new technologies and solutions that support business and operational goals.
Track and maintain IT assets, including physical and logical assets, in accordance with IT asset management policies.
Work with cross-functional teams to support ongoing IT initiatives and continuous improvement efforts.

What you bring

Strong customer service orientation with excellent communication and interpersonal skills.
Ability to act as a self-starter and work effectively in a dynamic, fast-paced environment.
Strong interest in learning new technologies and expanding technical knowledge.
Solid problem-solving, troubleshooting, and organizational skills.
Capability to manage multiple priorities while maintaining attention to detail.
Onsite availability in Clear Lake, TX.

Contract details and pay

Job type: Contract
Term: 12 month contract
Work authorization: Candidates must work directly on W2 without sponsorship; No C2C.
Pay: $25-30/hr on W2
Estimated min rate: $21.24
Estimated max rate: $30.34
Location: Clear Lake, IA (onsite)

Benefits

Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
Health Savings Account (HSA) (for employees working 20+ hours per week)
Life & Disability Insurance (for employees working 20+ hours per week)
MetLife Voluntary Benefits
Employee Assistance Program (EAP)
401K Retirement Savings Plan
Direct Deposit & weekly epayroll
Referral Bonus Programs
Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant’s experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

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1mo ago

IT Help Desk Technician

Elevance Systems Indianapolis, IN

Indianapolis, IN

1mo ago Closed

$43k - $45k/yr Full time Application Support Customer Support End User Support

This position is no longer accepting applications (closed Sep 2, 2026).

Job Description

The IT Help Desk Technician serves as the first point of contact for customers seeking technical assistance. The role provides hands-on troubleshooting for end-user hardware, systems, sub-systems, and applications, including remote support, network connectivity diagnostics, and documentation support.

Location and Work Setup

Work location: In person
Primary location: Beech Grove, IN
Ability to commute: Indianapolis, IN (Required)

Employment Details

Job type: Full-time
Salary: USD 43,000 - 45,000 per year

Responsibilities

Serve as the initial point of contact for customers through telephone, email, or live chat to provide technical support for hardware, systems, sub-systems, and/or applications
Assist end-users and customers in resolving IT issues accurately and promptly
Capture detailed notes about each reported problem, identify appropriate steps to resolve the issue, and manage the flow of incoming support requests
Work interactively with users to resolve technical issues through guidance and troubleshooting
Provide remote computer access when required, including making changes to system settings and navigating application menus, or walking users through steps to resolve issues independently
Troubleshoot network connectivity issues, including working with remote employees on a corporate network
Maintain a productive customer relationship with a focus on the customer and their needs
Escalate complex problems to higher-level IT support specialists when issues cannot be resolved independently
Provide supervisors or specialists with notes covering the problem, steps already taken, and diagnostic conclusions
Support users by performing system tests and updates following troubleshooting and necessary repairs
Support department operations by creating, editing, and maintaining IT documentation