Customer Service

Customer Service Support Jobs

247 jobs found

6d ago

In-Home Sales & Tech Support (Full-Time)

Asurion Miami, FL

Miami, FL

6d ago

$19+/hr Full time Consultative Sales Customer Service Customer Support

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Job Description

Join Asurion in Miami, where a full-time In-Home Sales & Tech Support specialist role combines hands-on device assistance with field sales. This onsite position requires daily travel to customer residences, a robust paid training program, and a compensation plan that blends a base hourly rate of $19 with commissions under the Serve, Solve, Sell framework.

Responsibilities

Serve customers on the front lines using the Serve, Solve, Sell model to deliver service and tailored product solutions.
Complete paid training to prepare you to operate independently in the field.
Meet customers in-home, in-office, or wherever they are, with pre-scheduled interactions designed to help you meet and exceed sales targets.
Provide exceptional customer service throughout the entire interaction, always prioritizing the customer.
Apply your knowledge to address and resolve tech issues, delivering solutions that are understandable for customers at any tech level.
Ensure each customer leaves with a working resolution and a product that addresses future tech needs.
Leverage Asurion’s growing range of products to offer tailored solutions.
Listen actively to identify customer needs and position products accordingly.
Utilize strong negotiation and communication skills to pivot smoothly and secure the appropriate sale.

Requirements

Comfortable in a sales environment with set targets.
A valid driver’s license and a satisfactory driving record with at least 1 year of driving experience.
Ability to provide proof of valid car insurance (note: Manhattan excluded).
A personal vehicle (excluding motorcycles). Interactions are located in neighborhoods and cities around the inventory warehouse, with a maximum one-way travel distance of 120 miles.
Flexible 5-day workweek designed to meet customers on their timeline, including evenings, weekends, and holidays.
A personal cellphone to stay connected while on the job.
Comfortable working around household pets.
Efficient, adaptable, goal-oriented, and persuasive communication skills.
Open-minded with a drive to learn a broad set of skills applicable across careers.
Naturally outgoing and oriented toward positive human interaction.
Note: Hours may vary based on business needs and market demand.

Benefits

Base hourly rate is guaranteed for all hours worked, with bi-weekly pay; earned pay can be accessed early.
Uncapped commissions based on sales performance, paid bi-weekly.
Mileage reimbursement based on IRS guidelines, paid weekly.
$35 monthly phone stipend.
3-4 weeks of paid training focused on your success.

About the Role

We’re seeking In-Home Sales & Tech Support professionals to work during our busiest hours. This entry-level role is well-suited for individuals starting their careers who enjoy talking to people and want hands-on sales experience.

Health and Safety

At Asurion, employee health and safety are a top priority. Meeting customers at their homes is part of the role, and the company implements safety measures to ensure a safe working environment for staff.

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6d ago

In-Home Sales & Tech Support (Full-Time)

Asurion Rochester, NY

Rochester, NY

6d ago

$21+/hr Full time Consultative Sales Customer Service Customer Support

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Job Description

In this full-time role, you will conduct in-home customer interactions, deliver technical support, and drive sales within Asurion’s Serve, Solve, Sell framework. The position is on-site in Rochester, NY, with a base pay of $21 per hour, plus paid training, travel expectations, and a five-day schedule that includes evening hours.

Responsibilities

Conduct in-home or on-site visits as pre-scheduled, with opportunities to meet and exceed sales targets.
Deliver outstanding customer service throughout every interaction, consistently prioritizing the customer.
Apply technical expertise to diagnose and resolve issues, providing clear, accessible solutions for customers across varying levels of tech knowledge.
Ensure customers leave with a workable resolution and a product aligned with their future tech needs.
Leverage Asurion's expanding product lineup to tailor recommendations to individual customers.
Listen actively to identify customer needs and position products that uniquely meet them.
Utilize strong negotiation and communication skills to pivot effectively and close appropriate sales while maintaining customer focus.

Requirements

Comfortable working in a sales environment with defined targets.
Valid driver’s license and a satisfactory driving record with at least one year of driving experience.
Ability to provide proof of valid car insurance (Manhattan excluded).
Own a personal vehicle (no motorcycles); appointments occur in neighborhoods and cities surrounding the inventory warehouse, with a maximum one-way travel distance of 120 miles.
Ability to work a varied five-day week designed to meet customers on their timeline, including evenings, weekends, and holidays.
A personal cellphone to stay connected while on the job.
Comfortable working around household pets.
Efficient, adaptable, goal-oriented, and persuasive communication skills.
Open-minded with a willingness to learn a wide range of skills applicable to multiple career paths.
Naturally outgoing and comfortable engaging with people.
Flexibility may be required as work hours can vary based on business needs and market demand.

Benefits

Base hourly pay is guaranteed for all hours worked and is paid bi-weekly; earned pay can be accessed early.
Uncapped commissions based on sales performance, paid bi-weekly.
Mileage reimbursement according to IRS guidelines, paid weekly.
$35 phone stipend paid monthly.
_three to four weeks of paid training focused on success and onboarding.

Health and Safety Measures

Asurion prioritizes employee health and safety. Meeting customers in their homes is supported by rigorous safety practices to ensure all staff feel secure while performing their duties.

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6d ago

Technical Support Specialist

Continental Utility Solutions, Inc. Jonesboro, AR

Jonesboro, AR

6d ago

$40k - $50k/yr Full time Application Support Customer Service Customer Support

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Job Description

Based in Jonesboro, Arkansas, Continental Utility Solutions, Inc. is seeking a Technical Support Specialist to assist utility clients with CUSI software and services. This onsite role emphasizes hands-on help for software, hardware, and networks with a focus on delivering reliable, customer-centered technical support for at least one year of relevant experience in the field.

Responsibilities

Technical support of CUSI's Utility Billing applications including installation, operation, and issue resolution
Interact with clients to ensure applications are performing optimally via telephone, fax, email, and online
Develop and apply technical expertise to efficiently and effectively deliver quality based technical support
Develop and maintain the knowledge of new hardware, software, and operating systems
Develop and maintain the knowledge of new CUSI products and services
Maintain the highest level of customer service consistently meeting and exceeding customer expectations while managing multiple tasks
Participate in new product development and testing

Requirements

Technical knowledge of the principals, practices and techniques used in hardware, software and networks
Strong understanding of Microsoft Products and Operating Systems
Ability to communicate effectively commercially and technically
Strong technical understanding of software applications
Critical thinking and problem solving
Excellent people, communication skills and a professional demeanor
Ability to work in a fast paced team environment
Solid organizational skills, time management skills and ability to set and manage priorities
Ability to resolve issues quickly and efficiently and operate under deadlines
Bachelor's degree or higher technical certification preferred
Minimum of 1 year of software, hardware and network experience

Technologies

Microsoft Products
Operating Systems

Benefits

401(k)
Dental insurance
Flexible spending account
Health insurance
Health savings account
Paid time off
Parental leave
Professional development assistance
Vision insurance

Location & Logistics

Location: Jonesboro, AR 72401 (Onsite)
Work arrangement: In person
Ability to commute: Jonesboro, AR 72401 (Required)
Job type: Full-time
Salary: $40,000 - $50,000 per year

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7d ago

Call Center/Help Desk Technician III

Bowhead Anchorage, AK

Anchorage, AK

7d ago

Full time Active Directory Application Support Computer Skills

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Job Description

Responsibilities

Serve as the initial contact for reporting technical issues and answering questions regarding software, hardware, and network concerns.
Accurately diagnose and resolve technical problems.
Escalate issues to appropriate resources when necessary to ensure timely resolution.
Document requests for assistance clearly in the ticket management system and track incidents through to resolution or escalation.
Prioritize workload and exercise sound judgment while managing multiple tasks.
Provide operational technical support to clients on-site and remotely for company managed equipment.
Oversee ongoing maintenance and deployment of new hardware and software for device life cycles.
Monitor and update service requests and incidents within the IT Service Management (ITSM) tool.
Deliver on-site service support, installation, and configuration with PCs, smart devices, telephony, and network solutions.
Serve as an escalation point to the Tier 1 group for application or hardware inquiries related to Microsoft Office and Windows OS.
Imaging of desktop and laptop computers; familiarity with System Center Configuration Manager (SCCM) and Azure Intune is a plus.
Set up, configure, and troubleshoot video conferences for internal and external meetings.
Prepare workstations, including the setup and configuration of laptops and desktops.
Interface with hardware vendors to facilitate repair and installation.
Continuously identify opportunities to improve efficiency and effectiveness in issue resolution.
Manage small projects as needed and communicate technical issues and project execution with IT Managers and Network/Server Engineers.

Requirements

Proficiency with current Windows operating systems.
Experience with Active Directory and Azure Active Directory, M365 Multifactor Authentication, and BitLocker.
Experience administering and troubleshooting M365 Cloud Applications, including Exchange Online, OneDrive, Teams, and SharePoint.
Experience with PowerShell scripting.
Knowledge and experience supporting, troubleshooting, and configuring PC hardware and peripherals.
End-user desktop support, mobile device support, email support, and phone support.
Minimum 4 years of relevant experience.
Bachelor's degree in Management Information Systems, Computer Science, or a related field (preferred).
Demonstrated expertise in critical thinking, active listening, complex problem solving, coordination, instruction, judgment, decision making, and monitoring processes.
Excellent oral and written communication skills, with strong problem sensitivity and deductive as well as inductive reasoning.
Strong information organization skills with attention to detail and effective prioritization.

Technologies

Windows OS
Active Directory
Azure Active Directory
M365 Cloud Applications (Exchange Online, OneDrive, Teams, SharePoint)
PowerShell
System Center Configuration Manager (SCCM)
Azure Intune
Microsoft Office
ITSM tool

Security Clearance

There are currently no Security Clearance requirements for this position; however, candidates must be able to successfully pass a background check. Due to the location of this work, US Citizenship is required. Bowhead reserves the right to change this requirement if necessitated by business needs or contractual obligations.

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7d ago

Level II Technical Support Specialist

Blue Ridge Communications Lehighton, PA

Lehighton, PA

7d ago

$17+/hr Full time Computer Skills Customer Service Customer Support

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Job Description

The Level II Technical Support Specialist role at Blue Ridge Communications provides education and hands-on assistance for equipment connectivity, setup, and troubleshooting across cable, internet, and phone services. The position includes escalation to internal teams and is based on-site in Lehighton, PA.

Compensation

Hourly rate of USD 17.

Location

Lehighton, Pennsylvania (onsite only).

Experience and Education

Minimum of 1 year of customer service and/or technical support experience
High School Diploma or GED required

Responsibilities

Ensure equipment connectivity and operational functionality
Install and configure customer equipment with our systems to optimize entertainment quality
Diagnose and troubleshoot services and equipment to resolve issues promptly and minimize home visits
Address Digital Cable and Video On Demand issues
Set up and troubleshoot High Speed Internet and wireless networks
Investigate Digital Phone issues and determine resolution via education, provisioning escalation, or on-site visit
Support Customer Service Representatives and in-house Technicians when escalation is required
Communicate and escalate with internal teams and external vendors
Participate in project-based tasks for proactive monitoring and quality assurance
Perform other duties as assigned

Requirements

High School Diploma or GED
Residency in Pennsylvania
At least 1 year of customer service and/or technical support experience
Tech savvy with strong computer skills; Microsoft Office Suite proficiency preferred
Excellent oral and written communication
Proficient typing and data entry skills
Strong customer service and telephone skills
Excellent problem solving and troubleshooting abilities
Effective time management
Strong organizational capabilities
Negotiation and problem-resolution skills
Team player with ability to multitask in a fast-paced environment
Adaptable to change and evolving department needs
Professional, cooperative attitude toward customers, management and coworkers
Commitment to adhering to company policies and procedures
Ability to create solutions and implement changes

Technologies

Microsoft Office Suite

Shifts

Sunday-Wednesday 8AM-7PM or 10AM-9PM
Wednesday-Saturday 10AM-9PM

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7d ago

Help Desk Coordinator

Cherokee Federal San Antonio, TX

San Antonio, TX

7d ago

$47k - $57k/yr Full time Active Directory Application Support Computer Skills

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Job Description

Join Cherokee Federal's Cherokee Nation System Solutions (CNSS) team as an onsite Help Desk Coordinator in San Antonio, TX. This role offers a competitive salary range of USD 47,000 to 56,820 per year and comprehensive benefits, including Medical, Dental, Vision, and a 401K. An active Secret clearance is required. You will respond to and diagnose user problems, manage trouble tickets, and coordinate with senior staff for complex issues, contributing to reliable IT support for federal and commercial clients.

Responsibilities

Review and assist with trouble tickets opened by users on the Helpdesk site, confirming accuracy and coordinating for any additional information needed.
Assist users with CAC pin resets.
Coordinate with vendor support groups to ensure proper notification during outages or periods of degraded system performance.
Assist with installation of terminals and associated hardware.
Support functional users in troubleshooting computer related problems with polite, patient, and customer-focused assistance; notify users of modified input data or format requirements.
Adhere to regulations governing Computer Operations.
Install and upgrade software on PCs, including SOC operating systems and Microsoft Office, as well as other COTS software packages.
Use trouble ticket software (Remedy or mutually agreed alternative) to document and maintain all user trouble calls; update Remedy ticket numbers in Helpdesk tickets for reference.
Process all in/out processing documents, including Special Access Authorization Requests (SAARs); review documentation for accuracy and work with users to obtain required information.
Assist users with completing required Cyber Awareness training when network access is unavailable.
Perform other job-related duties as assigned.

Requirements

Two years of experience in computer system and network support.
One year of specialized experience related to Hardware PC Technician.
Two years of experience with PC Network, Windows OS, and Active Directory.
One year of experience with web-based ticket submission.
DoD 8140 certified at the IA T Level II at a minimum per AFMAN 17-1303, para 3.2.1.2, including CCNA Security, CySA+, GIC SP, GSEC, Security+, or SSCP.
Must pass Cherokee Federal pre-employment qualifications.

Technologies

Remedy
Windows OS
Active Directory
Microsoft Office Suite

Benefits

Medical
Dental
Vision
401K
Other possible benefits as provided

About Cherokee Federal

Cherokee Nation System Solutions (CNSS) provides support, services, and solutions to federal and commercial customers. The company takes a personalized approach to solving clients' toughest challenges, helping you make the most of your skills. CNSS is part of Cherokee Federal, a team of tribally owned federal contracting companies. For more information, visit cherokee-federal.com.

Legal

Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, Accommodation request, and Presidential EO 14042 Notice.

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7d ago

IT Help Desk Specialist

Goodwin Recruiting San Francisco, CA

San Francisco, CA

7d ago

Full time Computer Skills Customer Service Customer Support

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Job Description

Goodwin Recruiting is seeking a frontline IT Help Desk Specialist to provide hands-on user support and troubleshoot hardware, software, and network issues for staff in an on-site role in San Francisco. Working with the IT team, this position helps maintain systems and ensures reliable assistance across the organization.

Responsibilities

Address and close user support requests received by phone, email, or through remote desktop sessions.
Identify and resolve problems across hardware, software, and network components.
Deliver concise and helpful technical guidance to end users.
Log all support tickets and their resolutions in the help desk system.
Install, configure, and maintain computer hardware and software.
Work with fellow IT colleagues to improve user support and overall system reliability.

Requirements

Bilingual proficiency in Korean and English.
Demonstrated experience in an IT Help Desk Support or equivalent technical support role.
Solid knowledge of computer hardware, software, and troubleshooting.
Strong communication and customer-service skills.
Relevant certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician are advantageous.
A degree in Computer Science, Information Technology, or a related field is preferred.