Contact Center

Contact Center Support Jobs

120 jobs found

1d ago

Tech Support Specialist II (Call Center)

CrossLink Lathrop, CA

Lathrop, CA

1d ago

$23 - $25/hr Full time Contact Center Customer Support Help Desk

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Job Description

CrossLink is seeking a Tech Support Specialist II (Call Center) to provide hands-on technical support for clients at our Lathrop, CA onsite location. This role is the primary point of contact for product and technical questions, helping ensure issues are handled accurately, communicated clearly, and resolved in a timely manner. You will also support escalations and help strengthen the systems clients rely on.

What you’ll be doing

Answer client inquiries through phone, chat, and email for product and technical issues.
Deliver clear explanations and follow-up support to maintain strong client relationships.
Create and monitor Jira tickets, ensuring cases are well documented for tracking and escalation.
Review and analyze client cases to identify trends and improve service quality.
Troubleshoot and resolve technical problems using sound judgment.
Act as the point of contact for assigned clients.
Support seasonal Technical Support Agents and assist with escalations.
Contribute to Knowledge Base (KB) articles and support training efforts.
Provide feedback on system and process improvements.
Work effectively independently and as part of a team.
Complete additional duties as assigned and participate in ongoing training.

What you bring

Associate’s degree in Computer Science or a related field, OR 2+ years of relevant work experience.
Minimum 1 year of software technical support experience in a call center environment.
Working knowledge of Windows environments, network functions and configurations, and software applications.
Minimum 1 year of customer service experience.
Excellent verbal and written communication skills.

Tools you’ll use

You’ll work with Jira and Knowledge Base (KB) resources, along with a Windows environment.

Bonus skills that help

Bilingual (English/Spanish)
Basic knowledge of tax concepts
Previous experience preparing personal/business federal income tax returns

Compensation: USD 23 - 25 per hour.

Experience level: 1+ year required.

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25d ago

IT Helpdesk Associate

NTT Ltd Fort Worth, TX 🇺🇸 Remote

Fort Worth, TX

25d ago

$34k - $56k/yr Full time Application Support Cerner Contact Center

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Job Description

NTT Ltd is hiring an IT Helpdesk Associate to support healthcare customers through inbound calls in a 24x7x365 Provider Clinical Service Desk environment.

Responsibilities

Work as an agent in the Provider Clinical Service Desk, primarily handling inbound customer calls
Support customers in a call center environment operating 24x7x365
Answer service desk calls from healthcare customers related to the clinical aspects of applications including Epic, Cerner, McKesson, and Meditech
Troubleshoot incident types such as workflow issues, application errors, user access concerns, and functionality problems
Document appropriate comments, and close or escalate incident tickets and related issues in a timely manner
Drive incident resolution for a 24/7 service desk
Read text on computer screens for the duration of the shift
Remain at the designated workspace and in the phone queue for an 8 to 10 hour period with scheduled breaks
Maintain a quiet, private workspace with high-speed wired internet
Use a working cell phone for manager communication and enable Two-Factor Authentication
Be prepared to travel up to 10% if required
Lift up to 25 lbs if needed for equipment setup

Requirements

Shift flexible: night, weekend, and/or holiday work required
Minimum of 1 year Call Center Customer Service experience
Minimum of 4 years service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (example provided: 2 years work experience and 2 years technical education)
Minimum of 1 year technical troubleshooting experience
High school diploma or equivalent required
Eligible only for direct staff employment with NTT DATA, Inc. or its subsidiaries (1099 or corp-2-corp contractors or equivalents will not be considered)
Have a working cell phone for manager communication and Two-Factor Authentication

Technologies

Epic
Cerner
McKesson
Meditech
Two-Factor Authentication

Benefits

Comprehensive benefits package starting from your first day of employment
Medical, dental, and vision insurance with employer contribution
Flexible spending account or health savings account
Life and ADD insurance
Short and long term disability coverage
Paid time off
Employee assistance
401k program with company match

Preferred Qualifications

Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (example provided: 2 years work experience and 2 years technical education)
Minimum of 1 year of technical troubleshooting experience
High school diploma or equivalent required

Preferred Skills

Experience in a call center environment
Service philosophy in interactions with clinicians and colleagues
Effective communication and interpersonal skills
Proficient typing and English language skills (verbal and written)
Strong listening abilities to understand caller needs and requests
Exceptional ability to work optimally in a fast-paced environment

Location: Fort Worth, TX (remote)

Salary: USD 34,387 - 56,188 per year

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30d ago

Tech Support Agent

World Connection LLC Boise, ID

Boise, ID

30d ago Closed

$14 - $15/hr Full time Contact Center Customer Service Customer Support

This position is no longer accepting applications (closed Sep 18, 2026).

Job Description

World Connection LLC is hiring a Tech Support Agent for a fully on-site role in the Boise, ID area. This position supports customers with timely technical assistance for Tempurpedic mattress bases and remote controls, using phone and/or email to troubleshoot issues and guide calls toward resolution.

Based in the Treasure Valley and working in person, the role focuses on handling inbound service requests while following established service and quality standards. You will communicate with customers to identify problems, walk through troubleshooting paths, and help bring each interaction to a successful outcome.

What you’ll do

Respond to customer inquiries by telephone and/or e-mail in an in-bound service center, consistent with service and quality standards.
Provide technical support for Tempurpedic mattress bases and remote controls.
Take incoming calls and walk customers through troubleshooting steps to reach resolution.

Job details

Location: Boise, ID (onsite) (Preferred: Boise, ID 83704)
Work setting: In person
Job type: Full-time
Pay: $14.75 - $15.25 per hour
Relocation (preferred): Relocate before starting work to Boise, ID 83704

Benefits

Medical, Dental, and Vision insurance after 60 days of employment
Employee Wellness & Engagement
Fun, collaborative work environment
Paid Vacation
Inclusive Culture
Room for advancement (promote from within)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

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1mo ago

Clinical Service Desk-Helpdesk

NTT Ltd Lincoln, NE 🇺🇸 Remote

Lincoln, NE

1mo ago Closed

$34k - $56k/yr Full time Application Support Contact Center Customer Service

This position is no longer accepting applications (closed Sep 15, 2026).

Job Description

Support inbound healthcare customers as part of the Provider Clinical Service Desk team in a 24x7x365 call center environment, troubleshooting clinical applications and incidents.

Responsibilities

Serve as a primary agent handling inbound customer calls for the Provider Clinical Service Desk
Support customers in a call center operating 24x7x365
Respond to incoming service desk calls from healthcare customers focused on clinical aspects of applications including Epic, Cerner, McKesson, and Meditech
Troubleshoot and help resolve incidents such as workflow issues, application errors, user access, and functionality
Track, document, and manage incident ticket details including relevant comments
Close or escalate incidents and related issues in a timely manner
Drive incident resolution across a 24/7 desk
Read text on computer screens during the shift
Remain at the designated workspace and stay in the phone queue for 8 to 10 hours with scheduled breaks
Maintain a quiet, private workspace with high speed, wired internet
Travel up to 10% of the time, if required
Lift up to 25 lbs if needed for equipment setup
Use a working cell phone for manager communication and Two-Factor Authentication

Requirements

Shift flexible: night, weekend, and/or holiday work is required
Schedule may change based on client and business requirements or training needs
Overtime may be required depending on business requirements
Account-specific training is conducted during day shift hours, regardless of assigned shift
Minimum 4 years of service desk/helpdesk experience, or equivalent combination of education and technical troubleshooting experience (example given: 2 years work experience and 2 years technical education)
Minimum 1 year of technical troubleshooting experience
High school diploma or equivalent required
Minimum 1 year Healthcare-Healthcare Systems-Call Center experience
Have a working cell phone for manager communication and Two-Factor Authentication

Technologies

Epic
Cerner
McKesson
Meditech
Two-Factor Authentication

Benefits

Full comprehensive benefits package starting from your first day of employment
Medical, dental, and vision insurance with employer contribution
Flexible spending or health savings account
Life and ADD insurance
Short and long term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally required benefits
Eligible for incentive compensation based on individual and/or company performance

Preferred Qualifications

Minimum 4 years of service desk/helpdesk experience, or equivalent combination of education and technical troubleshooting experience (example given: 2 years work experience and 2 years technical education)
Minimum 1 year of technical troubleshooting experience
High school diploma or equivalent required

Preferred Skills

Experience in a call center environment
Demonstrate a service philosophy in interactions with clinicians and colleagues
Effective communication and interpersonal skills
Proficient typing and English language skills (verbal and written)
Strong listening capabilities to understand caller needs and requests
Exceptional ability to work effectively in a fast-paced environment

Note: This position is only available to those interested in direct staff employment opportunities with NTT DATA, INC., or its subsidiaries. 1099 or corp-2-corp contractors (or the equivalent) will NOT be considered.

Location: Lincoln, NE (remote)

Salary: USD 34,387 - 56,188 per year

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1mo ago

Clinical Service Desk Helpdesk

NTT DATA Services Lincoln, NE 🇺🇸 Remote

Lincoln, NE

1mo ago Closed

$38k - $62k/yr Full time Application Support Cerner Computer Skills

This position is no longer accepting applications (closed Sep 12, 2026).

Job Description

Support clinical technology users by handling inbound calls, resolving incidents, and escalating issues within a 24x7x365 provider clinical service desk.

Responsibilities

Work as an agent on the Provider Clinical Service Desk, primarily handling inbound customer calls
Support healthcare customers in a 24x7x365 call center environment
Answer incoming calls covering the clinical aspects of applications including Epic, Cerner, McKesson, and Meditech
Resolve and manage incidents related to workflow issues, application errors, user access, and functionality
Track, document, and maintain appropriate incident comments
Close or escalate incident tickets and related issues in a timely manner
Drive incident resolution across a 24/7 desk workload
Read text on computer screens for the duration of the shift
Remain at the designated workspace and in the phone queue for an 8 to 10 hour shift with scheduled breaks
Maintain a quiet, private workspace with high speed wired internet
Be prepared to travel up to 10% of the time, if required
Be able to lift up to 25 lbs if needed for equipment setup
Use a working cell phone for manager communication and maintain Two-Factor Authentication readiness

Requirements

Must be shift flexible; shift work includes nights, weekends, and/or holidays
Account-specific training is conducted during day shift hours regardless of assigned shift
Minimum 1 year of technical troubleshooting experience
Minimum 4 years of service desk/helpdesk experience, or an equivalent combination of education and technical troubleshooting experience (for example, 2 years work experience and 2 years technical education)
High school diploma or equivalent required
Minimum 1 year Call Center / Customer Service / Application support experience
Direct staff employment only: only candidates interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries will be considered
Temp or corp-to-corp contractors (or equivalent) will not be considered

Technologies

Epic
Cerner
McKesson
Meditech
Two-Factor Authentication

Benefits

Full comprehensive benefits package starting from first day of employment
Medical, dental, and vision insurance with an employer contribution
Flexible spending or health savings account
Life and ADD insurance
Short and long term disability coverage
Paid time off
Employee assistance
401k program with company match
Additional voluntary or legally-required benefits

Additional Notes

Schedule may change based on client and business requirements or training needs
Overtime may be required depending on business requirements

Location: Lincoln, NE (remote) | Salary: USD 37,944 - 62,000 per year | Experience: 4+ years

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1mo ago

Legal Customer Service Representative (Help Desk)

Law Offices of Robert S. Gitmeid & Associates New York 🇺🇸 Remote

New York

1mo ago Closed

$23 - $23/hr Full time Case Management Collections Support Contact Center

This position is no longer accepting applications (closed Sep 3, 2026).

Job Description

Remote Legal Customer Service Representative (Help Desk) role supporting a consumer protection law firm with client-facing, call center-style help desk duties.

Responsibilities

Use Salesforce CRM to manage client concern intake and responses via phone
Coordinate with collections agencies by phone to obtain documentation related to settlements
Review documents submitted by clients and collections agencies to ensure they meet required criteria
Upload approved documents into the firm’s system
Support attorneys and provide administrative help to office staff as needed
Handle additional ad hoc tasks when required
Operate in a heavy client-facing call center structure

Requirements

1–2 years of office support experience
Strong organizational and time-management skills
Computer literate; ability to learn the Firm’s case management software
Highest ethical standards and professional integrity
Strong interpersonal skills and effective communication with clients, staff, and outside parties
Spanish fluency is a plus
Salesforce experience is a plus

Technologies

Salesforce CRM
Firm’s case management software

Schedule & Location

Full-Time Help Desk role
Remote work from New York State
Must be located within the Eastern Time Zone
Training: 6-week (REMOTE) training program, 9:00 AM–6:00 PM EST, Monday through Friday
After training: work-from-home hours 11:00 AM–8:00 PM EST

Compensation

USD 23/hour
Training requirement hours are included (as noted in the description)

Benefits

Compensation is competitive and commensurate with expertise and previous experience
Training and guidance
Medical, Dental & Vision Benefits
401K benefits with employer match
Paid Time Off (PTO)
An incredible team of smart and supportive people

About the Firm

The Law Offices of Robert S. Gitmeid & Associates, PLLC is a consumer-advocacy law firm based in New York City. The practice focuses on first-rate legal representation for clients facing challenges from their creditors, using creative legal strategies and theories at the cutting edge of consumer law.

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1mo ago

Clinical Service Desk-Helpdesk

NTT DATA Services Fargo, ND 🇺🇸 Remote

Fargo, ND

1mo ago Closed

$38k - $71k/yr Full time Application Support Applied Epic Cerner

This position is no longer accepting applications (closed Sep 1, 2026).

Job Description

This remote, 24/7 clinical service desk position supports Epic, Cerner, McKesson, and Meditech applications, handling inbound calls and incident resolution for healthcare providers.

Details

Location: Fargo, ND (remote)

Salary: USD 37,944 - 71,300 per year

Responsibilities

This role is part of the Provider Clinical Service Desk, primarily handling inbound customer calls in a 24/7/365 call center environment.
Shift flexibility is required, including nights, weekends, and holidays. Account specific training is conducted during day shift hours regardless of assigned shift.
Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of Epic, Cerner, McKesson, and Meditech.
Incidents may include workflow issues, application errors, user access, and functionality concerns.
Track and document comments, and close or escalate incident tickets and related issues in a timely manner.
Drive the resolution of incidents on a 24/7 desk.
Read text on computer screens for the duration of the shift.
Remain at the designated workspace and in the phone queue for an 8 to 10 hour period with scheduled breaks.
Ensure a quiet, private workspace with high speed wired internet.
Travel up to 10 percent of the time if required.
Lift up to 25 pounds as needed for equipment setup.
Maintain a working cell phone for manager communication and Two-Factor Authentication.

Requirements

Minimum of 4 years of service desk or helpdesk experience, or an equivalent combination of education and technical troubleshooting experience (for example 2 years of work experience and 2 years of technical education).
Minimum of 1 year of technical troubleshooting experience.
Minimum of 1 year of healthcare, healthcare systems, or customer service experience.
Experience in a call center environment.
Demonstrates a service philosophy in all interactions with clinicians and colleagues.
Effective communication and interpersonal skills.
Proficient typing and English language skills, both verbal and written.
Strong listening capabilities to fully understand caller needs and requests.
Ability to perform well in a fast paced environment.
Education: High school diploma or equivalent required.