Illinois

Support Jobs in Illinois

88 jobs found

Include remote jobs

Today

Tech Support Analyst

Accenture Chicago, IL

Chicago, IL

Today

$21 - $49/hr Full time Customer Support Desktop Support End User Support

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Job Description

Accenture is hiring a Tech Support Analyst to deliver onsite IT support for technology interactions in a Chicago office. In this role, you will help keep local business operations moving by resolving incidents, problems, and service requests within SLA targets, while also conducting root cause analysis and coordinating with local and global teams when needed.

What you’ll do

Support customer experience for technology interactions in the local office by taking ownership of individual customer needs.
Manage IT incident, problem, and service request operations, driving timely resolution and performing root cause analysis within defined SLA requirements.
Coordinate with wider teams, both local and global, to complete service delivery and resolve complex requests.
Provide IT support for events such as new joiner inductions, VIP meetings, and videoconference events when required.
Handle custom IT requests as directed.
Maintain knowledge of the products and services delivered within your area of responsibility.
Demonstrate understanding of core CIO IT products and services, including communicating product and service use cases such as who should use each offering and why.
Proactively recommend ways to keep services cost efficient.
Collect feedback on products and services and escalate insights to leadership.
Manage technology assets in line with asset management policies, processes, and related requests.
Update and maintain the asset management tool to accurately record movement of IT hardware according to established processes.
Manage Accenture-provisioned IT assets and equipment using agreed processes, policies, and security standards based on internal service operations and business requirements.
Serve as a Technology Services customer champion by building trust-based relationships with customers and customer groups.
Maintain two-way feedback with stakeholders regarding products, services, and current customer priorities, identifying opportunities for service improvements.
Seek opportunities to meet or exceed service quality and consistency, escalating when necessary.
Support effective collaboration between Technology Services and Geographic Services teams.
Follow Accenture performance management processes.

Required experience

Minimum 1 year experience with Customer Technical Support
Minimum 1 year experience with Customer Experience Management
Minimum 1 year experience in Service Desk or Desktop Support
Minimum 1 year experience working with ITIL software such as Service Now or Remedy
Minimum 1 year hands-on experience supporting Microsoft Windows 10, Windows 11, OSX, and 0365
Strong communication skills to work with non-technical stakeholders, senior leadership, and executives
High School Diploma or GED

Technologies

ITIL
Service Now
Remedy
Microsoft Windows 10
Microsoft Windows 11
OSX
0365

Benefits

Medical coverage
Dental coverage
Vision coverage
Life coverage
Long-term disability coverage
401(k) plan
Bonus opportunities
Paid holidays
Paid time off

Location: Chicago, IL (onsite). Pay: USD 21 - 49 per hour. Education: High School Diploma or GED.

Bonus points if: Comp TIAA Certifications, ITIL Foundations Certification, Customer Satisfaction experience, Quality Assurance (QA) experience, Technical degree or certifications.

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Today

Windows Helpdesk and Deskside support

Xperteks Hinsdale, IL

Hinsdale, IL

Today

$60k - $80k/yr Full time Cloud Platforms Desktop Support End User Support

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Job Description

Work as a hybrid Windows Helpdesk and Deskside Support specialist, delivering on-site client help while handling Windows and networking issues end to end.

Responsibilities

Provide general desktop, user, and hardware support
Perform proactive system maintenance, including backup solutions
Support users with connectivity troubleshooting
Handle network and server support
Troubleshoot issues across Windows, printers, and Microsoft 365/cloud environments
Maintain good communication with clients and internal teams
Create and maintain documentation for troubleshooting and resolutions
Provide onsite support as required

Requirements

Passion for computers and technology
Highly proficient in the Windows Operating System
Stay up to date on latest technologies and troubleshoot while learning quickly
Experience with Remote Software Technologies
Strong knowledge of VPN connectivity and TCP/IP LAN networks
Ability to perform general network and firewall troubleshooting
Demonstrated Windows troubleshooting capability
Demonstrated printer troubleshooting capability
Experience with Microsoft 365 and cloud platforms (various cloud platforms)
Critical thinker with strong problem-solving skills
Organized approach to support work and documentation

Must Be Experienced and Proficient In

Remote Software Technologies
VPN Connectivity and TCP/IP LAN Networks
General Network and Firewall troubleshooting
Windows Troubleshooting
Printer Troubleshooting
Microsoft 365 and Cloud other various cloud platforms

Location: Hinsdale, IL (hybrid)
Schedule: Full-time
Compensation: USD 60,000 - 80,000 per year

Technologies

Windows Operating System
VPN Connectivity
TCP/IP LAN Networks
Microsoft 365
Cloud platforms

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1d ago

IT Support Associate I

Expeditors Bensenville, IL

Bensenville, IL

1d ago

$50k - $60k/yr Full time Application Support Cisco Comptia

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Job Description

Expeditors is hiring an early-career IT Support Associate I to deliver first-level technical assistance on-site in Bensenville, IL. This role combines hands-on troubleshooting with structured support processes, documentation, and collaboration with senior IT staff. You will help keep branch operations running smoothly while building practical skills across hardware, software, and enterprise applications.

Benefits designed for stability and growth

Paid Vacation
Holiday
Sick Time
Health Plan: Medical
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company

Salary range: USD 50,000 to 60,000 per year

What you’ll do

Provide first-level support for hardware, software, and network issues, aiming for timely resolution and clear communication with users. You will follow established IT policies, security protocols, and compliance requirements while maintaining accurate incident and resolution logs in the ticketing system for audit purposes.

Handle service requests promptly, keeping users informed about resolution timelines
Assist with system updates, patching, and basic configuration under supervision
Troubleshoot operating systems, enterprise applications, and peripheral devices
Document solutions and contribute to a knowledge base for recurring issues
Escalate complex problems promptly to senior technicians or the relevant teams, including detailed context
Analyze issues systematically to identify root causes and help prevent recurrence
Prioritize tasks using logical reasoning based on urgency and impact
Support periodic audits by providing required documentation and system checks
Support procurement with accurate IT equipment specifications
Collaborate with vendors for warranty claims or repairs under guidance from senior staff

Hardware, software, and solution ownership

Hardware Management: Manage the operational effectiveness of branch hardware, including inventory control, end-of-life handling, ordering, setup, and retirement of hardware.
Software: Troubleshoot software issues, support rollouts of new software solutions, and assist with backup and storage of data with attention to security.
Solutions: Build and develop solutions alongside operational teams to drive branch efficiencies, including automation and optimization of productivity.

Qualifications

Windows 11 OS experience and PC troubleshooting (preferred: experience building PCs)
Knowledge of technology concepts including PowerShell, Networking, TCP/IP, Cybersecurity, and Cabling
Experience with Office, Exchange, and SharePoint
Effective problem-solving, ability to manage multiple tasks/projects, and strong customer service and interpersonal skills
Good communication skills and an inquisitive, exploratory mindset
IT certifications considered a plus: CompTIA, Cisco, Microsoft, VMware, Linux

Core tools and technologies include Windows 11, PowerShell, TCP/IP, cybersecurity concepts, cabling, Office, Exchange, SharePoint, and related certification paths such as CompTIA, Cisco, Microsoft, VMware, and Linux.

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3d ago

IT Help Desk Specialist

Rockford University Rockford, IL

Rockford, IL

3d ago

$19 - $19/hr Full time Av Support Computer Skills End User Support

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Job Description

Rockford University is seeking an IT Help Desk Specialist to deliver frontline technology support on-site in Rockford, IL. In this role, you will troubleshoot malfunctioning equipment, manage support requests through a ticketing workflow, and support audio and visual needs for events and day-to-day staff support. Alongside the day-to-day impact, you’ll have access to comprehensive benefits designed to support your health, finances, and long-term goals.

What you’ll do

Use and maintain a work order tracking system, ensuring work orders are entered and updated from start to completion.
Handle a wide range of technical support tasks, including installation of computer hardware and software and troubleshooting issues across desktop computers, laptops, printers, projectors, mobile phones, and desk phones.
Support Audio/Visual requirements for events and meetings, including setup and breakdown as needed.
Provide audio/visual support that may include inventory control, configuration, repair, recording, and additional equipment requirements.
Perform installations, upgrades, and backups for software and hardware applications.
Maintain personal computer workstations, productivity applications, anti-virus software, utilities, and workstation LAN connectivity.
Troubleshoot both software and hardware failures and identify network problems when they occur, assisting the Network Administrator as needed.
Answer and log incoming calls, working to close open tickets and coordinate follow-up.
Plan, install, maintain, and support PC workstations and LAN, including maintaining network productivity application software (Microsoft Office, Anti-Virus, etc.) across distributed systems.
Manage incoming issues and requests, coordinate task completion, and assist staff with user support related to systems.
Consult and provide frontline support services to senior-level staff.
Communicate ticket information clearly and effectively to support staff across multiple organizations and to customers.
Support and maintain desk phones and the directory information in the phone switch.
Follow pre-set definitions for tasking, assign tickets to resources as needed, and follow up on completion.
Assist with maintenance of software product and license records and help ensure compliance with software copyright laws and regulations.
Assist in the development of user training and research and investigate new LAN and PC workstation designs and productivity application products.
Set up and operate audio and video equipment for concerts, sports events, meetings and conventions, presentations, and news conferences.

What you bring

Customer Service skills
Strong troubleshooting skills
Interpersonal and professional communication skills
Organizational skills
Two year degree (or equivalent experience) in information technology
1-2 years experience in information technology
A+ certification preferred
Associate preferred
CompTIA A+ preferred

Benefits at Rockford University

Medical, dental, and vision insurance
Flexible savings options to manage healthcare and dependent care costs
Life, AD&D, and disability insurance
403(b) plan with employer contributions
Access to the Employee Assistance Program
Tuition remission for full-time and part-time employees, their spouses, and dependents
Generous paid time off
401(k) and 401(k) matching
Employee discount
Flexible spending account and Health savings account
Dental insurance, Health insurance, Life insurance, Paid time off, Retirement plan, Tuition reimbursement, and Vision insurance

Job details

Location: Rockford, IL (in person)
Job type: Full-time, non-exempt
Pay: $19.00 - $19.25 per hour (hourly rate listed as $19.00)

How to apply

Please submit your resume, a cover letter indicating salary requirements, and a list of three professional references to HumanResources@rockford.edu. Review of resumes will begin immediately and continue until the position is filled.

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3d ago

IT Support Technician

Cube Hub Inc Moline, IL

Moline, IL

3d ago

$24 - $25/hr Contract Desktop Support End User Support Hardware Support

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Job Description

Cube Hub Inc is hiring an IT Support Technician to deliver onsite Tier 2 deskside support at the Commons location in Moline, IL, with additional coverage for remote Training & Demo sites. This contract role supports end-user technology needs while helping keep equipment, assets, and support documentation in good working order.

The position is focused on resolving ticketed issues using established processes, maintaining deployed systems, and supporting common end-user hardware and software problems. Shift is 1st Shift, with up to 25% travel across the U.S. to support Training & Demo locations as needed.

What you’ll do

Handle ServiceNow trouble tickets and follow KB procedures.
Image and deploy computers, including basic hardware and software troubleshooting.
Provide end-user printer support, including toner and pickup roller replacement.
Manage and update IT assets and inventory using Asset Center.
Maintain process logs, reports, contact lists, and customer records.
Troubleshoot using documented solutions, and escalate issues outside assigned scope.
Monitor equipment, supplies, inventory, and support routine maintenance activities.
Deliver basic IT and network support to end users.
Travel to remote Training & Demo locations as required.

Required qualifications

1+ year of IT experience is preferred; recent graduates can be considered.
Knowledge of computing and networking fundamentals.
Experience with desktop support and troubleshooting.
Knowledge of Microsoft Office and internet or intranet applications.
Basic understanding of computer security concepts and policies.
Strong documentation and communication skills.
An IT-related degree or equivalent experience.
Comfortable working onsite and able to travel up to 25%.

Tools and technologies

ServiceNow
Asset Center
Microsoft Office

Contract details and pay

Location: In person, Moline, IL (onsite)
Pay: $24.00 - $25.00 per hour
Job type: Contract
Shift: 1st Shift
Travel: Up to 25%, including remote Training & Demo sites across the U.S.

Benefits

401(k)
Dental insurance
Health insurance
Referral program
Vision insurance

Application screening questions

Are you a US Citizen or GCH? If on Visa, please mention the Visa.
Please confirm readiness for a background check and drug screen per local law and regulations.
Please confirm your email address and contact number.
Cube Hub payroll is bi-weekly, paid every-other-Friday. Are you comfortable with bi-weekly payroll policy?
Please share your street address, city, and postal code.
How many years of hands-on hardware/software troubleshooting experience do you have?
Do you have experience with ServiceNow or other IT ticketing systems?
Are you willing to travel up to 25% across U.S. Training & Demo sites?

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4d ago

Desktop Support Specialist

System One Chicago, IL

Chicago, IL

4d ago

$100k - $150k/yr Full time Application Support Desktop Support Device Management

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Job Description

System One is hiring an onsite Desktop Support Specialist in Chicago, IL to support daily operations on a trading floor. You will act as the first line of contact for traders and VIP users, helping restore productivity by resolving desktop, device, application, printing, and network issues quickly and accurately, with escalation as needed.

This role is focused on hands-on troubleshooting and service delivery for Windows endpoints and market applications, including Bloomberg and Intex (or similar). You will also coordinate with internal teams when problems extend beyond standard desktop support, while maintaining visibility and follow-through through the tools used by the organization.

What you will do

Provide trading floor operations support as the primary point of contact for traders and VIP users
Support Windows desktops and laptops, including Bloomberg, Intex (or similar market apps), and Microsoft 365 and Office apps
Troubleshoot PC hardware, printers, peripherals, and browser-related issues
Investigate end user network problems and Zscaler client issues
Manage and maintain devices using SCCM, Intune, or similar management tools
Escalate incidents to network, infrastructure, and application teams when additional expertise is required
Cover alternate shifts and handle planned or urgent weekend work based on operational needs

What you bring

Actual experience providing trading floor operations support (examples include IT Helpdesk, Desktop Support Technician, IT Technician)
Experience with Bloomberg, Intex, or similar market applications
Experience with SCCM, Intune (or similar), Zscaler, ServiceNow, and Jira
Ability to work onsite with shift coverage and weekend coverage as needed

Tools and technologies

Windows
Bloomberg
Intex
Microsoft 365 and Office apps
SCCM and Intune
Zscaler
ServiceNow
Jira

Compensation and employment

Salary: USD 100,000 - 150,000 per year
W2 salaried role with full benefits (no contractors, no 3rd parties)

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5d ago

Information Services ERP Help Desk

Effingham Equity Effingham, IL

Effingham, IL

5d ago

$20 - $28/hr Full time Application Support Business Systems Computer Skills

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Job Description

Provide front-line help desk support for employees using the company’s ERP and business applications in an on-site Information Services role.

Responsibilities

Follow established personnel, information security, and workplace safety policies while working with company systems, data, and equipment.
Support employees using the ERP system by answering questions, explaining system processes, and resolving access or transaction issues.
Collect details from users, document and prioritize support requests, and track each request through resolution or escalation.
Provide status updates to employees and ensure issues are handled by the right resource when escalation is needed.
Build and maintain a practical working understanding of business processes, with primary focus on the Agronomy and Hardware departments and the systems they use.
Support user training, system testing, and software updates.
Assist with process documentation and contribute to the creation or upkeep of support instructions and knowledge resources.
Collaborate with the Information Services team, software vendors, and other departments to research issues and coordinate solutions.
Remain flexible to support other departmental projects and operational needs as priorities change.
Travel as needed to other company locations for on-site support, equipment installation or troubleshooting, employee assistance, and system-related projects.

Requirements

Associate degree or higher in computer science, information systems, accounting, agriculture, or a related field is preferred; relevant experience supporting business systems may substitute for a degree.
Experience in a help desk, technical support, or customer service environment.
Working knowledge of computers, business software, hardware, and basic network concepts, plus the ability to learn and support an enterprise resource planning (ERP) system.
Understanding of fundamental accounting concepts and common business transactions, including accounts receivable, accounts payable, inventory, purchasing, and general ledger activity.
Strong analytical and problem-solving skills, including the ability to investigate issues, identify likely causes, test solutions, and escalate complex problems when appropriate.
Clear written and verbal communication, attention to detail, and the ability to manage multiple priorities while collaborating with employees across departments and locations.

Technologies

Enterprise resource planning (ERP) system

Compensation

$20 - $28 per hour

Benefits

Paid vacation
6 days Paid Time for All
8 paid holidays
3 paid floating holidays
401k match up to 6%
One week paid Parental Leave
Referral Program
Company Incentive Program
Medical, dental, and vision
Paid Life insurance and long-term disability insurance
401(k) and 401(k) matching
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Dental insurance
Vision insurance

Location and Work Details

Location: Effingham, IL (onsite)
Work location: In person
Reports to: Information Services Data Manager
Work environment: The nature of the job requires extended hours.
Physical demands: Occasionally lift office products and supplies up to 20 pounds.
Travel: Required to travel to other facilities in The Equity trade area, conferences, educational opportunities, and other job-related activities.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required for this role. Duties, responsibilities, and activities may change at any time.