Illinois

Support Jobs in Illinois

80 jobs found

Include remote jobs

10d ago

Help Desk Support Technician

Old World Industries Northbrook, IL

Northbrook, IL

10d ago

$53k - $70k/yr Full time Active Directory Application Support Azure Active Directory

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Job Description

The Hybrid Help Desk Support Technician serves as the primary point of contact for end-users at Old World Industries, delivering timely technical support across hardware, software, and network services. This role also supports a hybrid workforce by managing user access, service requests, and onboarding support.

Key Responsibilities

Act as the primary point of contact for end-users, providing responsive technical support for hardware, software, and network issues.
Troubleshoot and resolve end-user hardware and software problems.
Set up and maintain computers, laptops, and peripheral devices.
Handle service requests by phone and email, using the help desk system to track and monitor issues and requests to support timely resolution.
Maintain Microsoft Active Directory and Entra ID (Azure AD) by managing user on-/off-boarding, permissions, and security.
Install and support new equipment including docking stations, printers, scanners, and perform upgrades to existing systems through hardware and software changes.
Recommend, plan, and execute upgrades and configuration changes for Microsoft Windows, Microsoft Office/365, and other applications.
Manage projects related to system upgrades.
Collaborate with team members to troubleshoot issues and coordinate with vendors until computing and technical issues are resolved.
Document internal procedures and create, maintain, and improve technical documentation.
Maintain the ITIL system of record using Freshservice.
Provide remote assistance and support the onboarding of new users.
Perform related duties as assigned.

Required Qualifications

3+ years of experience in technical support or a help desk role.
Bilingual proficiency in Spanish and English is highly preferred.
Various IT certifications (e.g., CompTIA A+, Network+, or Microsoft 365 Certified) are preferred.
Strong knowledge of Microsoft operating systems, including advanced configuration and troubleshooting.
Solid understanding of networking concepts and the ability to troubleshoot network issues.
Experience with Freshservice or similar ITIL service management platforms.
Ability to lift and move computer equipment weighing up to 20 pounds.
Good communication and support skills for both local and remote users.
Self-motivated and organized approach to completing tickets and projects with minimal supervision.

Technologies and Tools

Microsoft Active Directory
Entra ID (Azure AD)
Microsoft Windows
Microsoft Office/365
Freshservice
ITIL
CompTIA A+
CompTIA Network+
Microsoft 365 Certified

Compensation

USD 53,000 - 70,000 per year.

Benefits

Medical, dental, and vision coverage with wellness benefits
Company-matching 401(k) plan
Company-paid life insurance and accidental death & dismemberment benefits
Company-paid identity theft insurance
Company-paid disability
Flexible spending and health savings accounts
Company-paid employee assistance program
Paid time off and paid holidays
Additional benefits included: voluntary life insurance, legal benefits, critical illness, accident insurance, hospital indemnity insurance, and pet insurance

Work Location and Arrangement

Hybrid in Northbrook, IL. Requires a minimum of 3+ days in-office per week.

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11d ago

Technical Support Specialist

POSRG Wauconda, IL

Wauconda, IL

11d ago

Full time Field Service Support Hardware Support Help Desk Support

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Job Description

Onsite in Wauconda, IL, POSRG is hiring a Technical Support Specialist to deliver real-time remote helpdesk and phone-based assistance to field technicians. This role helps you bring hands-on technical skills to support complex electromechanical and electronic systems, with the satisfaction of troubleshooting and guiding fixes across many locations while keeping communication clear and professional.

How you’ll support field technicians

Provide helpdesk and phone-based technical support to field technicians in real time
Diagnose, troubleshoot, and resolve hardware and software issues remotely through clear, patient communication
Assist with the replacement coordination of mainboards, I/O boards, power supplies, and liquid pumps
Troubleshoot I/O boards to identify faults and guide corrective actions
Diagnose and resolve issues involving humidity, magnetic, and temperature sensors
Troubleshoot stepper motor performance and operation
Analyze pump spray patterns and support corrective adjustments
Perform and assist with software and firmware updates on supported devices
Configure and support general Wi-Fi setup for connected devices

What you bring

Hands-on experience working with general electronics boards and components
Demonstrated experience in appliance repair or a related field
Experience with general Wi-Fi device setup and connectivity troubleshooting
Excellent verbal communication, with the ability to explain technical steps over the phone
Patience and professionalism when working with technicians of varying technical backgrounds
Strong analytical and problem-solving skills for remote diagnosis

Helpful experience (preferred)

Experience with electromechanical devices and systems
Experience with appliance repair and/or tech support
Familiarity with stepper motors, liquid pump systems, or environmental sensors
Background in helpdesk, technical support, or field service coordination

Work environment

The role involves frequent telephone and remote communication with field technicians across multiple locations. You’ll work in a fast-paced support environment, managing multiple cases at once while maintaining a calm, professional demeanor. Occasional hands-on hardware work may be required for training or escalation purposes.

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13d ago

Product Quality & Technical Support Technician

Natural Choice Corporation Loves Park, IL

Loves Park, IL

13d ago

$37k - $42k/yr Full time Customer Support Device Testing Hardware Support

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Job Description

This developmental, hands-on role combines product testing and inspection with technical customer support for water dispensing equipment. You will troubleshoot mechanical and basic electrical issues, repair returned products, document outcomes, and support root-cause investigations and product or process improvements.

Key Responsibilities

Inspect and test components, returned units, and finished products against company requirements.
Troubleshoot mechanical and basic electrical product issues using a logical, step-by-step approach.
Provide technical product support to customers and dealers by phone and email.
Repair or upgrade returned products and confirm proper operation before completion.
Document inspection results, repairs, product failures, and corrective actions clearly and consistently.
Track recurring defects, warranty claims, and service concerns to identify product trends.
Assist with root-cause investigations and recommend practical product or process improvements.
Create and update service instructions, repair procedures, technical documents, and training materials.
Maintain testing equipment and keep testing and repair work areas organized.
Participate in product training for customers both domestic and international.

Required Qualifications

Strong mechanical aptitude and a genuine interest in how equipment works.
Ability to follow testing procedures, recognize inconsistencies, and document findings accurately.
Comfort communicating technical information clearly to customers and coworkers.
Strong attention to detail, organization, and follow-through.
Basic proficiency with Microsoft Office and willingness to learn company systems.
Ability to safely lift and move equipment weighing up to 50 pounds throughout the workday.

Technology

Microsoft Office

Compensation and Location

Location: Loves Park, IL (onsite)

Salary: USD 37,000 - 42,000 per year

Benefits

401(k)
Health insurance
Paid time off

Helpful (Not Required)

Previous quality assurance, quality control, RMA, or warranty experience.
Experience using inspection tools or test equipment.
Experience documenting defects, nonconforming products, repairs, or corrective actions.
Experience reading product specifications, diagrams, work instructions, or service manuals.
Familiarity with inventory or ERP systems.

What Successful Performance Looks Like

Approaches problems with curiosity and works through them before escalating.
Keeps inspection and repair records complete, accurate, and easy for others to understand.
Communicates patiently and professionally while moving technical issues toward resolution.
Notices patterns and helps prevent repeat product issues.

Why This Role

Varied, hands-on work with the opportunity to build product and quality expertise.
Direct impact on product reliability and customer satisfaction.
Exposure to engineering, manufacturing, customer service, sales, and international operations.
A stable, growing company where practical ideas and initiative are valued.

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14d ago

IT Support Specialist

Westin Chicago North Shore Schaumburg, IL

Schaumburg, IL

14d ago

$65k - $65k/yr Full time Active Directory Application Support End User Support

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Job Description

Westin Chicago North Shore is hiring an IT Support Specialist for a hybrid role based in Schaumburg, IL, with travel required to support multiple hotel properties across a multi-location hospitality environment. This position offers $65,000/year, plus benefits that cover your health and financial security.

What you’ll be doing

You’ll provide day-to-day technical support and systems administration for enterprise hospitality operations, handling everything from Microsoft 365 and identity management to endpoint deployment, infrastructure troubleshooting, and property-specific applications.

Administer Microsoft 365, including Exchange Online, licensing, and mailbox permissions
Manage Active Directory for user provisioning and deprovisioning, including group and permission handling
Configure and maintain SharePoint and OneDrive permissions
Maintain file server access controls and shared drive permissions, with immediate access termination protocols
Image, deploy, and support Windows desktops and laptops, including profile setup, domain joins, and security policy configuration
Deploy and configure Microsoft 365 applications and install property-specific software platforms
Provide Tier 1–2 support for Microsoft 365 services such as Outlook, Teams, and OneDrive
Deliver Tier 1–2 support for hospitality and access control systems including Lightspeed PMS and Saflok access control, plus Galaxy, Savie, SBA, CITY, EMC systems, and SecureCRT
Troubleshoot authentication, sync failures, configuration errors, and performance diagnostics
Configure network printers and troubleshoot printers and peripheral devices
Support UniFi network environments, including rebooting and troubleshooting access points during outages
Administer Barracuda Email Security Gateway, including quarantine releases and phishing mitigation, plus encryption and secure email delivery configuration
Diagnose and replace internal hardware components (such as RAM, SSD/HDD, Wi-Fi adapters, and motherboards) and maintain hardware asset lifecycle tracking
Document support activities and maintain ticket accuracy
Support hotel openings, acquisitions, and system transitions, and coordinate vendor escalations with ISPs and telephony/IPTV providers

What you bring

Microsoft 365 Administration including Exchange Online, licensing, and security controls
Active Directory experience with user, group, and permission management
Windows OS imaging and deployment
File server and NTFS permission management
Network printer configuration experience
Comfort providing remote support using remote support platforms
Strong troubleshooting and root-cause analysis skills
2 years of experience in a hotel environment

Preferred experience

Experience supporting Marriott and/or Hilton IT standards
Hospitality PMS experience, with Lightspeed preferred
UniFi network management
Barracuda email security administration
Multi-property IT support experience

Benefits and support

Medical, dental, and vision insurance
Paid time off (vacation, sick time, holidays)
Six paid company holidays and one floating holiday
401(k) with company match up to 4%
Life and disability insurance
Employee assistance programs
Employee discounts including hotel and travel discounts

Work environment

This role blends hybrid remote and on-site support with travel to hotel properties in a multi-location enterprise hospitality environment.

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16d ago

Technical Support Specialist – Case Management

The GEO Group Aurora, IL

Aurora, IL

16d ago

$17+/hr Full time Analytical Skills Case Management Computer Skills

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Job Description

The Technical Support Specialist – Case Management role is an onsite position in Aurora, IL that supports law enforcement and supervision workflows by handling EM and GPS alerts, communicating with key stakeholders by phone, documenting outcomes, and maintaining accurate parolee records in web-based systems.

Location and Schedule

Aurora, IL (onsite)

Shifts Available:

9:00 AM to 5:30 PM (Off Thursday and Sunday)
7:30 AM to 4:00 PM (Off Tuesday and Saturday)
11:00 PM to 7:30 AM (Off Thursday and Sunday)
12:30 PM to 9:00 PM (Off Sunday and Monday)

Compensation

USD 17 per hourly

Education

High School Diploma or General Education Development (GED) certificate

Key Responsibilities

Communicate through inbound and outbound telephone calls with law enforcement agency staff, parolees, community-based organizations, and individuals to provide accurate responses and timely issue resolution.
Respond to electronic monitoring (EM) and global positioning system (GPS) violations and alerts.
Document all calls accurately and update parolee records in appropriate web-based computer systems.
Escalate complaints and complex calls to management for follow up as needed.
Assist agency personnel and field technicians with installs and de-installs of EM and GPS equipment, including troubleshooting, date entry related to install or de-install, and confirmation of install by phone.
Process EM and GPS violations and alerts in a timely manner in line with contractual obligations.
Conduct hourly calls to parolees on alert status and enter results into systems with accuracy.
Review and process breathalyzer tests.
Handle advanced troubleshooting calls for EM and GPS technical questions.
Perform other duties as assigned.

Required Qualifications

High School Diploma or GED certificate.
One (1) year of call center experience is preferred.
Successful completion of internal Correctional Specialist I certification after the initial training period and annual recertification testing.
Ability to pass all pre-employment testing, including spelling, grammar, and typing of at least 35 words per minute.
Strong interpersonal skills.
Strong written and oral communication skills.
Ability to maintain the highest level of confidentiality.
Proficient computer skills, including Microsoft Word and Excel (and the ability to work with required department software).
Strong ability to diagnose, analyze, troubleshoot, and resolve technical issues.
Self-motivated with the ability to work independently.
Ability to work in a multi-task environment and prioritize tasks appropriately.
Ability to meet contractual deadlines.
Ability to quickly develop knowledge of all program systems and procedures to perform the job effectively.
Ability to maintain professionalism when dealing with upset or escalated calls.
Ability to develop knowledge of, understand, and comply with Company policies and procedures.
Bilingual English/Spanish is a plus.

Technologies and Tools

Microsoft Word
Microsoft Excel
iPad
Web-based computer system
Electronic monitoring (EM)
Global positioning system (GPS)

Benefits

Paid Time Off
Paid Holidays
401(k) Matching
Health Insurance
Vision Insurance
Life Insurance
Health Savings Account
Tuition Reimbursement
Employee Discount
Reduced Tuition Rates
Disability Insurance
Employee Assistance Program
401(k)
Pet Insurance
Dental Insurance
Paid Training
Flexible Spending Account

Working Conditions

Typical office environment; may be requested to provide coverage after regularly scheduled work hours.
Use of standard office equipment such as copier, computer, keyboard, telephone, fax, and mobile devices.
Close vision and the ability to identify and distinguish colors to decipher color codes on software applications.
Repetitive use of hands and arms working with a computer keyboard, telephone, and mobile devices such as an iPad.

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21d ago

IT Support Representative

Neighborhood Loans Downers Grove, IL

Downers Grove, IL

21d ago

$65k - $85k/yr Full time Application Support Cloud Platforms Computer Skills

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Job Description

This onsite IT Support Representative role supports employee productivity through Office 365 and Microsoft Windows network troubleshooting.

Responsibilities

Provide technical support to Neighborhood Loans employees for Office 365, Microsoft Windows networks, and mortgage systems
Identify, prioritize, and resolve technical issues quickly to help reduce downtime and keep employees productive
Work with internal subject matter experts and external 3rd party support resources to resolve complex problems
Handle onboarding and offboarding requests, including workstation setup and ensuring smooth employee transitions
Track and manage network inventory, including physical setup of workstations and related equipment
Support access and authentication to network resources and services to help maintain data security
Assist with vendor management and coordination to support effective service delivery
Document issue resolutions and IT processes

Requirements

Strong understanding of Microsoft Windows operating systems and Office 365 applications
Excellent verbal and written communication, including the ability to explain technical concepts to non-technical users
Problem-solving mindset with a dedication to customer service
Experience with network troubleshooting and basic workstation hardware setup
Ability to collaborate with cross-functional teams and external vendors
Strong organizational skills and attention to detail
Bachelor’s degree or equivalent experience (preferred)
Experience using ticketing/PSA and RMM systems
CompTIA or Microsoft certifications are a plus but not required

Technologies

Office 365
Microsoft Windows
Microsoft Windows networks
Ticketing/PSA
RMM
CompTIA
Microsoft Certifications

Job Details

Location: Downers Grove, IL (onsite)
Salary: USD 65,000 - 85,000 per year

Benefits

401(k)
Dental insurance
Health insurance
Vision insurance

Work arrangement: Primarily on-site at the corporate office, with one work-from-home day per week available after the training period is completed.

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21d ago

IT support specialist

Tidal Financial Group Oak Brook, IL

Oak Brook, IL

21d ago

Full time Device Management End User Support Help Desk Support

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Job Description

Tidal Financial Group is hiring an IT support specialist to serve as the first line of help for employees. This hybrid role in Oak Brook, IL focuses on resolving day-to-day technical issues, supporting onboarding and offboarding, and managing identity and access to keep staff productive while meeting the expectations of a regulated financial services environment.

You will work through a ticketing workflow, troubleshoot issues across Microsoft 365 and connectivity tools, and support the full endpoint lifecycle from provisioning and imaging to enrollment and compliance checks.

What you’ll do

Act as the primary responder for incoming IT support requests via the IT ticketing system (NinjaOne).
Handle common user needs such as password resets, account unlocks, login assistance, software installation, printer setup, and general “how do I?” questions.
Triage, categorize, prioritize, and resolve requests while meeting established service levels.
Escalate complex technical, identity, or networking issues to the System Administrator with clear communication and thorough documentation.
Troubleshoot Wi-Fi, internet, VPN, and Microsoft 365 issues, including Outlook, Teams, SharePoint, and OneDrive.
Support conference room technology and resolve Zoom or Microsoft Teams meeting issues.
Provide friendly, responsive, professional support that helps employees stay productive.
Configure new hire laptops, perform device imaging, and coordinate equipment deployment.
Perform endpoint enrollment and compliance checks using Intune, Rippling MDM, or similar device management platforms.
Support hardware lifecycle activities such as provisioning, inventory tracking, replacements, and adherence to device standards.
Partner with Human Resources and the broader IT team for employee onboarding and offboarding.
Provision and deprovision standard accounts following established processes.
Troubleshoot front-line authentication and multi-factor authentication (MFA) issues.
Route elevated access requests, role changes, and non-standard configurations through established approval workflows.
Identify and report suspicious emails, phishing attempts, and potential security concerns.
Follow security policies and handle sensitive information with professionalism expected in a regulated financial services environment.
Document troubleshooting steps, resolutions, and user communications in the ticketing system.
Contribute internal documentation and knowledge articles in Notion to improve consistency and reduce repeat issues.
Spot recurring issues and recommend workflow or documentation improvements to strengthen the overall support experience.

Skills and qualifications

5+ years of IT support, help desk, desktop support, or similar technical support experience.
Strong troubleshooting skills across Microsoft 365, including Outlook, Teams, SharePoint, and OneDrive.
Experience supporting Entra ID (Azure AD), multi-factor authentication, and user identity management.
Familiarity with endpoint management platforms such as Intune, Rippling MDM, or similar solutions.
Experience working in a ticketing system (NinjaOne or similar), managing priorities and meeting service levels.
Hands-on experience configuring laptops, supporting hardware, and troubleshooting peripherals and conference room technology.
Working knowledge of Wi-Fi, VPN, and basic networking concepts.
Strong written and verbal communication skills, including the ability to explain technical concepts clearly to non-technical users.
Organized, dependable, and able to manage multiple priorities independently.
Proactive mindset focused on ownership, continuous improvement, and collaborative problem solving.

Technologies you’ll work with

NinjaOne
Microsoft 365, Outlook, Teams, SharePoint, OneDrive, and Microsoft Teams meetings
Zoom
Intune and Rippling MDM
Entra ID (Azure AD)
Multi-factor authentication (MFA)
Notion
Wi-Fi and VPN

Preferred qualifications

Experience supporting technology in financial services or another regulated industry.
Experience with email security platforms such as Mimecast or similar tools.
Basic PowerShell or scripting experience.
Familiarity with SOC 2, business continuity, disaster recovery, or other IT compliance frameworks.
Relevant certifications such as CompTIA A+, Microsoft 365 Fundamentals, or similar.
Familiarity with AI tools such as ChatGPT or Claude and interest in using them to improve troubleshooting, documentation, and operational efficiency.

Physical requirements

Prolonged periods of sitting and working at a computer while providing technical support.
Frequent use of a computer, keyboard, mouse, telephone, and collaboration tools.
Ability to move throughout the office to provide desk-side technical support and deploy equipment.
Ability to lift, carry, and install laptops, monitors, docking stations, printers, and other IT equipment weighing up to 25 pounds.
Ability to bend, reach, kneel, and occasionally work under desks or behind workstations while installing or troubleshooting equipment.
Ability to remain focused while managing multiple support requests in a fast-paced environment.