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1mo ago

IT Service Desk & Systems Support Specialist

Polypack, Inc Pinellas Park, FL

Pinellas Park, FL

1mo ago Closed

$65k - $85k/yr Full time Active Directory Application Support Computer Skills

This position is no longer accepting applications (closed Sep 11, 2026).

Job Description

Polypack, Inc is hiring a full-time IT Service Desk & Systems Support Specialist to deliver hands-on support for employees and help keep day-to-day technology operations running smoothly. Based in Pinellas Park, FL (onsite), this role focuses on troubleshooting, managing service desk requests, and supporting a Windows domain environment.

This position supports users with a wide range of hardware, software, and connectivity needs, while also contributing to core Windows infrastructure and endpoint maintenance. You will help with onboarding and offboarding workflows, maintain accurate documentation, and assist with infrastructure improvements and IT process continuity.

Key Responsibilities

Respond to, triage, prioritize, and resolve IT service desk requests from employees.
Provide first- and second-level support for hardware, software, printers, phones, user accounts, email, Microsoft Office, and general business application issues.
Troubleshoot Windows desktops and laptops, peripherals, network connectivity, VPN access, and common user problems.
Set up, configure, and deploy computers, software, user accounts, mobile devices, and peripherals.
Assist with new employee onboarding, including device preparation, account setup, access permissions, and basic user training.
Assist with employee offboarding, including access removal, account disabling, and equipment recovery.
Communicate clearly with non-technical users and provide timely updates on support requests.
Escalate complex issues when needed while maintaining ownership and follow-through.
Maintain documentation for common troubleshooting steps, IT procedures, and internal support guides.
Assist with administration of Windows domain environments.
Create, modify, and disable user accounts, groups, and computer objects in Active Directory.
Support and troubleshoot Group Policy issues.
Assist with file share permissions, security groups, and access requests.
Support DNS, DHCP, mapped drives, printers, and other core Windows network services.
Maintain Windows desktops and servers through updates, patching, monitoring, and general maintenance.
Assist with workstation imaging, software deployment, and endpoint configuration.
Monitor system health, backups, storage, and performance alerts as assigned.
Support IT projects related to infrastructure improvements, security, and modernization.
Follow IT security best practices when handling passwords, permissions, devices, and company data.
Identify recurring issues and recommend improvements to reduce repeat service desk requests.
Assist with maintaining inventory records for computers, peripherals, software, and assigned equipment.
Work with internal departments and outside vendors as needed.
Support continuous improvement of IT service delivery and internal support processes.

Required Qualifications

3+ years of experience in an IT service desk, help desk, desktop support, or technical support role.
Working knowledge of Windows desktops, laptops, Microsoft Office, printers, and common business applications.
Experience supporting users in a business or corporate environment.
Basic experience with Active Directory user and group administration.
Familiarity with Windows domain environments, domain-joined computers, and network file permissions.
Basic understanding of Group Policy and Windows security permissions.
General knowledge of DNS, DHCP, TCP/IP, VPN, Wi-Fi, and basic network troubleshooting.
Strong troubleshooting, communication, and customer service skills.
Ability to prioritize support requests and manage multiple tasks at once.
Ability to document technical procedures clearly.
Willingness to learn new systems and grow into broader systems administration responsibilities.

Technologies

Windows, Active Directory, Group Policy
DNS, DHCP, TCP/IP, VPN, Wi-Fi
Microsoft Office, Microsoft 365, Microsoft Entra ID, Exchange Online, Teams, SharePoint
Azure Fundamentals, Microsoft Intune
PowerShell
Windows Server
MFA, conditional access, endpoint management
Remote support tools, Microsoft cloud services

Compensation and Location

Location: Pinellas Park, FL (onsite)
Salary: USD 65,000 - 85,000 per year
Employment: Full-time

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

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1mo ago

IT Support Desk

Groninger USA LLC Charlotte, NC

Charlotte, NC

1mo ago Closed

$24+/hr Full time Cloud Platforms Customer Support Desktop Support

This position is no longer accepting applications (closed Sep 11, 2026).

Job Description

Join Groninger USA LLC as an IT Support Desk teammate in Charlotte, NC (onsite). This role is your chance to build real impact as the first line of support, helping employees stay productive across devices and apps. You will work with a “one-team” mindset across locations by partnering closely with Corporate IT. Along with a competitive hourly rate, the position includes 20 PTO days per calendar year plus 11 paid holidays, along with everyday perks like fresh fruit delivered every Monday, snacks, and engagement events. Gym reimbursement and employer-contributed benefits are also part of the package.

Responsibilities

Act as the first point of contact for IT support requests via phone and ticketing systems
Troubleshoot and resolve hardware, software, printer, mobile device, and basic network issues
Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint
Assist with password resets, multi-factor authentication, and access requests
Configure and deploy computers, laptops, and mobile devices while meeting applicable security and regulatory requirements
Provide first-level support for business applications including PSI Penta, Remberg, and Allex.ai
Escalate unresolved issues to the appropriate IT resources and vendors
Document incidents, requests, troubleshooting steps, and resolutions in the ticketing system
Maintain IT asset inventories and equipment records
Support employee onboarding and offboarding processes
Support software installation, patching, and routine maintenance activities
Prioritize urgent cases first, then address remaining requests within 24 hours
Build and maintain a strong partnership with Corporate IT, reinforcing a “one-team” culture across locations
Support the company’s strategic goals and values

Requirements

Associate degree in Information Technology or a related field (required)
2 years of IT support, help desk, or technical support experience (required)
Expertise with Microsoft Office Suite (required)
Basic understanding of computer hardware, software, and networking concepts (required)
Strong customer service and communication skills (required)
Ability to troubleshoot technical issues and prioritize multiple requests (required)
Flexible schedule occasionally for updates from Germany or emergencies (less than 10%, potentially very early morning or weekend work) (required)
Experience in a manufacturing environment is preferred
CompTIA A+ or similar certification is preferred
Must be able to lift up to 15 pounds at times
German language skills are a plus

Tools You’ll Use

Microsoft 365, Outlook, Teams, Word, Excel, SharePoint, Microsoft Office Suite, multi-factor authentication, PSI Penta, Remberg, Allex.ai

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1mo ago

Information Technology - IT Support Technician I

Dept_PhysLoc_OrgGroup Gilbert, AZ

Gilbert, AZ

1mo ago Closed

Full time Active Directory Application Support Customer Service

This position is no longer accepting applications (closed Sep 11, 2026).

Job Description

At Dept_PhysLoc_OrgGroup in Gilbert, AZ, the IT Support Technician I delivers front-line technical support to employees across the organization. This onsite role focuses on keeping hardware, software, mobile devices, and system access running smoothly, while assisting users with day-to-day technology needs.

What you will do

Act as the primary point of contact for employee technology support requests via phone, email, and ticketing systems.
Troubleshoot and resolve issues involving hardware, software, operating systems, and peripheral devices.
Configure, deploy, image, and maintain desktop computers, laptops, printers, and mobile devices.
Provision and manage user accounts, system access, and permissions for onboarding, transfers, and offboarding.
Support Microsoft 365 applications and collaboration tools.
Assist with Active Directory administration, including password resets, account management, and group membership updates.
Document support requests, troubleshooting steps, and resolutions within the IT ticketing system.
Provide end-user training and guidance on technology tools, systems, and best practices.
Collaborate with IT team members and business units to support technology initiatives and projects.
Complete other duties and special projects as assigned.

What you will bring

Associate degree in Information Technology, Computer Science, Information Systems, or a related field; or six months to one-year related experience in technical support (help desk, desktop support, or similar); or an equivalent combination of education and experience.
Working knowledge of Windows operating systems, Microsoft 365, Active Directory, and basic networking concepts.
Ability to troubleshoot hardware, software, mobile devices, printers, and user access issues.
Strong interpersonal, communication, and customer service skills, including the ability to build relationships with employees at varying technical levels.
Capability to manage multiple priorities, work independently, and accurately document work in a ticketing system.
CompTIA A+, Microsoft, or other relevant certifications are preferred.

Tools and technologies

Windows operating systems
Microsoft 365
Active Directory
Basic networking concepts

Benefits

Health, Dental & Vision
401K Retirement Plan with Employer Match
Paid Parental Leave
Life and Disability Insurance
Generous PTO and Holiday pay

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1mo ago

Technical Support Specialist, Tier 2

SPECTRIO LLC Tampa, FL 🇺🇸 Remote

Tampa, FL

1mo ago Closed

Full time Application Support Computer Skills Customer Support

This position is no longer accepting applications (closed Sep 11, 2026).

Job Description

Spectrio LLC is building a remote-first support experience for customers using digital signage products. As a Technical Support Specialist, Tier 2, you will help end users resolve technical issues while translating technical details into clear guidance. This role pairs hands-on troubleshooting with a customer-focused approach, supported by tools, diagnostics, and opportunities to contribute to shared knowledge.

Benefits that support your life outside work

Work From Home - Remote Culture
Internet Allowance per month
Vacation/Personal Time: Prorated PTO that accrues per pay period after 30 days of employment (with service-based PTO guidance: < 3 years: 15 days/year; 3-5 years: 17 days/year; 5+ years: 20 days/year)
Paid Sick Leave: Up to 40 hours (5 days) per year
Company Paid Holidays: 10 observed holidays per year
Medical Insurance: Three plan options (Low HSA, Mid, and High Plans)
Dental Insurance: High and Low PPO plan options
Vision Insurance
Basic Life Insurance: $50,000 policy, 100% employer-paid
Short-Term Disability: 100% employer-paid; covers 60% of weekly salary for up to 26 weeks
Voluntary Benefits: Optional purchase of Voluntary Life/AD&D, Long-Term Disability, Accident, Critical Illness, and Hospital Indemnity
Pet Benefits Plan
Employee Assistance Program (EAP): Confidential 24/7 support

What you’ll do

Provide technical support over the phone to end users for Spectrio’s digital signage products.
Comprehend technical information and communicate it to customers in a non-technical manner.
Handle data entry and monitor, operate, or coordinate computer operations for hardware, software, and peripherals.
Use computer equipment, software, and diagnostic tools to complete a broad range of computer operations assignments.
Provide updates to your supervisor on the status of projects and technical issues.
Assist with creation and documentation of a technical knowledge base for common end-user issues.
Perform other duties as assigned.

What you bring

2+ years of related experience with computers and providing customer service in a call center environment.
A.S. in Computer Science (preferred).
CRM and ERP experience (preferred).
Experience using NetSuite, Google Suite, and other basic computer-related skills.
Ability to prioritize, execute tasks, and adapt to change.
Ability to work under pressure with interruptions and challenging deadlines.
Aptitude and desire to learn new skills on the job.
Analytical and problem-solving abilities.
Team-oriented, collaborative style with a positive attitude.
Strong customer-service orientation, with the ability to remain courteous and helpful.

Technologies you’ll work with: NetSuite, Google Suite, CRM, ERP.

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1mo ago

Technical Support Engineer

Eaton Arden, NC 🇺🇸 Remote

Arden, NC

1mo ago Closed

$69k - $101k/yr Full time Customer Support End User Support It Support

This position is no longer accepting applications (closed Sep 11, 2026).

Job Description

Remote Technical Support Engineer role within the United States supporting Eaton’s ES AMER NAS division.

Responsibilities

Provide technical assistance for Eaton’s digital products
Develop, modify, and troubleshoot digital products
Handle configuration requests and support end-to-end product usability, including:
- GUI navigation
- Password issues
- Alarm management
- Basic product functionality
Identify issues related to software and products and route to the appropriate internal and external support resources
Manage daily customer activity across phone, chat, and email
Communicate product value proposition and product line strategies
Recommend product enhancements based on support learnings
Contribute to the development and maintenance of product support resources
Participate in team efforts to improve performance and drive process improvement

Requirements

Associate’s degree or higher from an accredited institution
Minimum 1 year of customer service experience
Minimum 1 year of residential wiring and electricity experience
Ability to clearly document key learnings into Knowledgebase articles and references for internal and external use
Hardware troubleshooting skills, including basic understanding of electricity and residential wiring
Troubleshooting skills for web browsers and mobile apps
Ability to use development tools to determine server issues or client issues
Communication skills
Self-management skills
Customer service skills
Ability to work effectively with people across multiple functions
Organized and detail oriented with the ability to manage multiple priorities
Exceptional listening skills and self-motivation
Strong analytical and problem-solving skills
Ability to make timely decisions when several alternatives are available

Preferred Qualifications

Bachelor’s degree in Electrical Engineering from an accredited institution
2 years’ experience in technical support, software, or IT

Salary

USD 69,000 - 101,000 per year

Location

Arden, NC (remote)
United States (remote)

Disability-Related Reasonable Accommodation

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, call 1-800-836-6345.

Benefits

Eaton provides various health and welfare benefits, as well as retirement benefits
Several programs that provide for paid time off
Click here for more detail: Eaton Benefits Overview.

Immigration Sponsorship and Support

Eaton will not consider applicants for employment immigration sponsorship or support for this position
No support for CPT, OPT, STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, or I-485 job portability

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1mo ago

SQL Technical Support Representative

Jack Henry & Associates Allen, TX 🇺🇸 Remote

Allen, TX

1mo ago Closed

$60k - $80k/yr Full time Azure Data Factory Cloud Platform Cloud Platforms

This position is no longer accepting applications (closed Sep 11, 2026).

Job Description

Provide post-implementation technical support to clients using fraud prevention and compliance solutions as part of Jack Henry’s Financial Crimes Solutions team.

Responsibilities

Monitor customers’ daily extract, transform, and load (ETL) data processes
Investigate and resolve issues to help maintain data accuracy and completeness
Handle troubleshooting and issue resolution through cases or phone in line with service level standards
Coordinate with internal Jack Henry partners and customers to drive resolution
Follow documented departmental and corporate standards
Perform other job duties as assigned

Requirements

6 years of experience in a technical support role
4 years of experience writing queries for research in SQL Server or PostgreSQL
2 years of experience with Azure, including Azure Data Factory or SQL Server Integration Services, or similar cloud technologies
Experience researching, analyzing, and resolving complex problems
Strong communication, customer interaction, organization, and time management skills
Ability to participate in an after-hours on-call rotation

Technologies

SQL
SQL Server
PostgreSQL
Azure
Azure Data Factory
SQL Server Integration Services (SSIS)

Nice to have

Experience in fraud or AML compliance within a financial institution
Experience working with bank or financial data and data relationships
Bachelor’s degree in a technical discipline
Network troubleshooting experience

Location: Allen, TX (remote). Remote work is available for candidates living within approximately 70 miles of specified office locations.

Compensation: USD 59,750 - 80,000 per year.

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1mo ago

Technical Support Specialist

Vesigo Studios Medford, OR

Medford, OR

1mo ago Closed

$20 - $25/hr Full time Application Support Customer Support End User Support

This position is no longer accepting applications (closed Sep 11, 2026).

Job Description

Vesigo Studios is seeking a Technical Support Specialist to deliver B2B technical assistance for its software. This onsite role in Medford, OR focuses on troubleshooting, guiding business clients to improve daily operations, and maintaining accurate case documentation.

Location and Schedule

Work location: In person
Commute area: Medford, OR 97504 (Required)
Hours of operation: Monday through Friday, 8:00 AM to 5:00 PM
Job type: Full-time

Compensation

Pay: USD $20 to $25 per hour
Raises: Opportunity for raises depending on proficiency in solving software and technical issues

Core Responsibilities

Provide prompt, effective technical support to business clients via phone and email.
Support B2B software use by addressing technical issues involving installation, operation, and performance.
Diagnose and resolve technical issues while offering clear guidance and confirming solutions are implemented.
Guide business clients in optimizing the software for their daily operations to improve efficiency and productivity.
Maintain current knowledge of Vesigo Studios software products, including updates and new features relevant to business clients.
Document interactions and issues accurately in the CRM system.
Provide feedback and reports on common challenges to the product development team.
Collect and relay client feedback to support product improvement and ensure the software meets evolving B2B needs.
Efficiently manage escalation of complex issues with clear communication to business clients.

Required Skills and Experience

Experience: 1 years (Minimum); 1–3 years of experience in technical support (preferably in a B2B software company)
Technical support: 1 year (Required)
Phone etiquette: 1 year (Required)
Technical writing: 1 year (Required)
Customer support: 2 years (Required)
Proficient understanding of software applications and IT infrastructure in a B2B setting.
Strong problem-solving, analytical, and communication skills.
Ability to work effectively in a fast-paced, team-oriented environment.
Familiarity with CRM systems and support ticketing tools.

Technologies

Windows
Mobile OS
CRM system(s)
Support ticketing tools

Education

Bachelor's: Preferred

Performance Metrics

First Contact Resolution Rate (FCR): Achieve or exceed a quarterly FCR of 65%
Expected Response Time: Maintain response time of less than 2 hours across all customer inquiries within each quarter
Decision Autonomy Index: Independently handle and successfully resolve at least 75% of all assigned technical issues without escalation each quarter

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Vision insurance
Paid time off (PTO)
Comfortable office with a fully stocked snack and drink area

Additional Information

We offer PTO and paid holidays.
Benefits coverage includes health, vision, and dental insurance.
Raises are available based on demonstrated proficiency in solving software and technical issues.