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2mo ago

Part Time Onsite IT Support

Miles IT Sophia, WV

Sophia, WV

2mo ago Closed

$30 - $30/hr Part time Active Directory Computer Skills Customer Service

This position is no longer accepting applications (closed Aug 17, 2026).

Job Description

Miles IT seeks a Part Time Onsite IT Support professional to provide on-site and remote-enabled technology assistance for small and mid-sized businesses. This role is based in Sophia, WV, with variable hours and travel to client sites as needed.

Location

Sophia, West Virginia (onsite)

Responsibilities

Conduct on-site visits to clients within the designated metro area when an on-site presence is required.
Troubleshoot and resolve hardware and software issues with support from remote personnel.
Deploy and configure new technology solutions with remote assistance.
Assess client support needs to identify appropriate technology solutions.
Maintain strong and consistent communication with customers throughout engagements.
Document tasks performed and related technical information for clients.

Requirements

Minimum of 1 year of relevant experience in IT support or a similar role.
Ability to diagnose and repair hardware and software issues on desktops and servers.
Experience installing and troubleshooting Windows XP, Windows 7, Windows Server 2003/2008, Active Directory, Exchange, and DNS.
End-user and Help Desk experience with MS Office Suite and other common desktop applications.
Experience troubleshooting network related issues associated with network infrastructure such as switches and routers.
TCP/IP configuration and troubleshooting skills.
Certifications such as A+, MCSE, MCTS, MCITP, CNE, CCNA are a plus but not required.
Candidate must live within close proximity to the metro area for which you are applying.

Technologies

Windows XP
Windows 7
Windows Server 2003
Windows Server 2008
Active Directory
Exchange
DNS
TCP/IP

Benefits

Flexible schedule

Compensation

Pay rate: $30.00 per hour

Job Type

Part-time

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2mo ago

Specialist, Technical Support

Merck Rahway, NJ

Rahway, NJ

2mo ago Closed

$87k - $137k/yr Full time Automation Data Analytics Help Desk Support

This position is no longer accepting applications (closed Aug 17, 2026).

Job Description

Merck offers a benefits-forward Specialist, Technical Support role in Rahway, NJ with hybrid work options, providing dedicated IT and OT support for manufacturing and research facilities. This role focuses on problem identification, troubleshooting, incident management, and continuous improvement within a cGMP environment. The position supports both Rahway and West Point operations, with a salary range of USD 87,300 to 137,400 per year and opportunities to collaborate with site and global teams to deliver scalable, reliable IT and OT solutions.

Benefits

Medical, dental, vision healthcare and other insurance benefits (for employee and family)
Retirement benefits, including 401(k)
Paid holidays
Vacation
Compassionate and sick days
Annual bonus
Long-term incentive, if applicable

Responsibilities

Provide problem discovery and analytical support for the Rahway (NJ) and West Point (PA) manufacturing facilities, serving as the first point of contact and liaising with Network and GIO teams to triage incidents and requests
Implement incident management processes using ITIL best practice
Monitor and govern the backup and recovery of IT systems
Monitor performance of IT systems
Develop data analytics solutions for Rahway, independently and with site and global teams
Collaborate with key stakeholders at the site to align on strategy and service level expectations
Manage release management approaches for critical software or system deployments
Ensure service level agreements are in place and vendor management processes are defined and governed
Influence system deployment and design to ensure robust, scalable, flexible, sustainable and highly available solutions supporting critical path activities
Operate and maintain OT systems, tools, and applications
Support IT/OT services including asset inventory and configuration management
Conduct risk assessments, obtain permits, and manage technician allocation
Perform investigations, change requests, and ensure compliance with engineering documentation standards, applying best practices

Requirements

5 years of engineering experience in Automation in Chemical or Pharmaceutical industry
Proven experience resolving software and automation problems and maintaining reliable operation of building control, automation, and related systems while complying with global standards
Skills in C&Q within automation (CSV)
Extended knowledge of GxP, HSE and Quality systems
Excellent communications skills
High School Diploma or minimum 3 years equivalent practical experience in automation control systems within regulated environment
Thorough knowledge of computer validation/SDLC principles and automation change control procedures (GAMP 5)
Strong technical competency with knowledge of pharmaceutical industry processes and practices
Demonstrated understanding of network, cloud, and virtual server technologies
Knowledge of integrated software applications, including SCADA, MES and LIMS, in support of business processes in a pharmaceutical manufacturing environment
Demonstrated project management skills
Enterprise mindset, self-starter, self-guided, hands-on approach
Track record of working independently across time zones with excellent cross-cultural communication
Availability Management
Change Controls
Engineering Document Management
Global Team Collaboration
Incident Management
Information Technology IT Infrastructure
Information Technology IT Support
Issue Management and Remediation IMR Process
IT Operation
IT Project Lifecycle
Management System Development
Performance Monitoring
Plant Equipment
Problem Management
Quality Assurance QA
Release Management
Service Delivery
SLA Management
Software Configurations
Software Development Life Cycle SDLC
System Deployment
Testing
Vendor Management
Technologies: SCADA, MES, LIMS

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2mo ago

Sr. Specialist, Technical Support

Merck Rahway, NJ

Rahway, NJ

2mo ago Closed

$106k - $167k/yr Full time Senior Active Directory Allen-Bradley

This position is no longer accepting applications (closed Aug 17, 2026).

Job Description

A senior level IT/OT infrastructure and technical support professional onsite in Rahway, NJ, owning end-to end cGMP compliant IT/OT systems for research laboratories and manufacturing operations.

Responsibilities

Design and develop secure HMI components within IT/OT platforms, including DeltaV DCS, control historian, and PLCs
Assist integration of OT and HMI applications with gateways, control systems, and communication protocols
Operate and maintain OT systems, tools, and applications
Support IT/OT services such as asset inventory and configuration management
Perform risk assessments, obtain permits, and manage technician allocation
Conduct investigations, process change requests, and ensure compliance with engineering documentation standards using best practices
ROBO administration, server builds, and backup and recovery activities
Provide local network support including access switch provisioning and troubleshooting
Coordinate IP address management for Rahway and West Point sites, including the VIM network
Administer firewall rules for systems spanning multiple VLANs at Rahway (BAS, Empower, LabX, Thermo, DeltaV mobile)
Troubleshoot issues with servers and virtual machines
Set up and troubleshoot DeltaV virtual controllers
Configure Active Directory groups
Monitor SAN storage and server space usage
Support Digital Transformation initiatives involving system integrations, data connectivity, analysis/modeling, validation methods, and manufacturing optimization

Requirements

5+ years of DeltaV batch automation experience, preferably in a pharmaceutical environment
Proven ability to resolve software and automation problems and maintain reliable operation of building control and automation systems while adhering to global standards
Experience in commissioning and qualification of automated systems aligned with CSV requirements in a GxP regulated environment
Extensive knowledge of GxP, Health, Safety & Environment, and Quality systems
Excellent communication skills
Bachelor’s degree in Life Science or a minimum of 3 years of equivalent practical experience in automation control within a regulated environment
Solid understanding of computer validation/SDLC principles and automation change control (GAMP 5)
Strong technical competence with knowledge of pharmaceutical industry processes and practices
Familiarity with network, cloud, and virtual server technologies
Knowledge of SCADA, MES, and LIMS in support of pharmaceutical manufacturing processes
Demonstrated project management capabilities and an entrepreneurial, self-starting approach
Ability to work independently across time zones with clear communication across cultures and organizations

Technologies

DeltaV, DCS, Control Historian, PLCs, HMI
ROBO administration, server builds, backup and recovery
VMs/Virtualization, Active Directory
SCADA, MES, LIMS
Allen Bradley PLC, Siemens PLC
SAN, BAS, Empower, LabX, Thermo, DeltaV mobile, VIM network

Benefits

Medical insurance
Dental insurance
Vision insurance
Other insurance benefits for employee and family
401(k) retirement plan
Paid holidays and vacation
Compassionate and sick days

Required Skills

Active Directory
Allen Bradley PLC
Availability Management
Change Controls
Engineering Document Management
Incident Management
IT Infrastructure and IT Support
IT Operations and Service Delivery
Project management and QA familiarity
PLCs (Programmable Logic Controller)
Siemens PLC
SLA Management
Software configurations and general IT Software knowledge

Preferred Skills

Current Employees apply HERE
Current Contingent Workers apply HERE

Residency and Compliance

US and Puerto Rico residents only; accommodations available during the hiring process if needed
San Francisco residents: fair chance considerations
Los Angeles residents: fair chance considerations

Logistics

Travel required: No travel
Flexible work arrangement: Hybrid
Shift: Not indicated
Valid driving license: No
Hazardous materials: N/A
Posting end date: 07/18/2026
Requisition ID: R405062

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2mo ago

IT Support Analyst OR IT Support Consultant – Extended Technical Support

The University of Iowa Iowa City, IA

Iowa City, IA

2mo ago Closed

Full time Active Directory Customer Support Desktop Support

This position is no longer accepting applications (closed Aug 17, 2026).

Job Description

Join the University of Iowa in Iowa City as an IT Support Analyst or IT Support Consultant within the Extended Technical Support team. This onsite role centers on delivering direct end-user technical assistance, expert consultation, and user training, while handling fundamental design, installation, and ongoing maintenance of security patches and system integrity for Windows PCs and Macintosh systems.

Responsibilities

Collaborate with colleagues to design, install, and configure hardware and software solutions.
Apply security patches and preserve the operational integrity of systems.
Provide basic training to end users on supported systems.
Administer public resources areas to ensure a seamless experience for all users.
Explain technical concepts to non-technical customers in a clear and friendly manner.
Maintain accurate software and hardware inventory records.
Serve as a reliable resource for promptly resolving IT-related issues.

Requirements

Bachelor’s degree in an appropriate discipline or an equivalent combination of education and related experience in technical support may also meet these minimum requirements.
Professional support experience (typically 6 months – 1 year) using varied technology concepts relating to electronic file storage, desktop management, networked print services or other applicable technologies.
Experience supporting Windows personal computers and laptops.
Experience supporting printers, multi-function devices, etc.
Experience supporting personal mobile computing devices (smartphones, tablets, etc.).
Demonstrated ability to identify and troubleshoot computer systems and network performance for operational problems and make recommendations for corrective actions.
Demonstrated excellent written and oral communication skills.
Excellent interpersonal, customer service and teamwork skills (including with technical peers).
Ability to routinely move and transport computer equipment up to 50 pounds.
Professional support experience (typically 1–3 years) using varied technology concepts relating to electronic file storage, desktop management, networked print services or other applicable technologies.
Ability to routinely move and transport computer equipment up to 50 pounds.

Technologies

Windows PC, Macintosh environments, Apple computers
Active Directory Users and Computers
Group Policy Management Console
Microsoft Endpoint Configuration Manager (MECM)

Benefits

Health coverage
University-paid life insurance
Retirement plans
Generous leave policies
24/7 support services
Well-being resources
Access to UI Health Care specialists
Advanced training
Leadership development
Tuition assistance

Additional Information

Classification Title: IT Support Consultant
Appointment Type: Professional and Scientific
Schedule: Full-time
Work Modality Options: On Campus

Compensation

Pay Level: 3A4A

Application Details

Resume
Cover letter

Contact Information

Organization: Information Technology Services
Contact Name: Melanie Bell
Contact Email: Melanie-Bell@uiowa.edu

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2mo ago

Help Desk Specialist

TechniPower, Inc. Southampton, NY

Southampton, NY

2mo ago Closed

$18 - $20/hr Contract Computer Skills Customer Service Customer Support

This position is no longer accepting applications (closed Aug 16, 2026).

Job Description

The Help Desk Specialist will support a client in the medical sector in the Southampton, NY area. This on-site contract-to-possible-perm position offers USD 18 - 20 per hour, depending on experience, and focuses on setting up computers, ensuring connectivity, configuring printers, and assisting users. This role requires on-site presence in Southampton, NY.

Responsibilities

Set up computers for users and ensure proper operation
Ensure reliable connectivity for workstations and devices
Install and configure printers and related peripherals
Assist users with technical questions and issues

Requirements

1+ year of help desk experience
Ability to set up and troubleshoot computers and printers
AV experience is a plus

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2mo ago

Help Desk Technician (IT)

UDC USA Inc Tampa, FL

Tampa, FL

2mo ago Closed

$55k - $78k/yr Full time Active Directory Application Support Cloud Platforms

This position is no longer accepting applications (closed Aug 16, 2026).

Job Description

Ultra Defense Corp (UDC) offers a hybrid IT role in Tampa, FL that blends frontline support with advanced system administration. Earn a competitive salary from $55,000 to $78,000 per year, enjoy comprehensive benefits, and contribute to cybersecurity and compliance efforts across multiple sites. This position requires at least 3 years of IT experience and an associate degree, with travel to company facilities in Florida, Texas, and Missouri as part of the role.

Overview: Ultra Defense Corp (UDC) operates as a prime contractor, subcontractor, and manufacturer for major global companies, the US Government, and its Allies. UDC owns and operates three federally licensed facilities that manufacture destructive devices, weapons, and ammunition, serving retail, commercial, and government customers.

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Responsibilities

Serve as the primary contact for end-user technical support via phone, email, and the ticketing system
Troubleshoot and resolve hardware, software, printer, and connectivity issues, from routine requests to advanced problems
Set up, configure, and deploy laptops, desktops, and peripherals
Administer Microsoft 365 applications and services for end users
Manage Active Directory / Entra ID accounts, groups, and permissions; perform user onboarding and offboarding
Assist with server maintenance, backups, patching, and monitoring
Troubleshoot network connectivity issues and support switches, VPNs, and wireless infrastructure; coordinate with vendors and ISPs as needed
Provide hands-on and remote support to users across all company sites
Apply and help maintain security controls in line with CMMC and NIST SP 800-171 requirements
Assist in gathering and documenting compliance evidence, including access reviews and asset inventory
Log, track, and document tickets, resolutions, asset inventory, and procedures accurately
Follow all company security policies when handling systems and data

Requirements

Associate degree in Information Technology, Computer Science, or a related field; Bachelor’s degree strongly preferred. An equivalent combination of 5+ years of progressive, relevant IT experience may substitute for the degree
Minimum of three (3) years of hands-on IT help desk or technical support experience, with the ability to independently diagnose and resolve tier-2 issues
Proficiency administering Microsoft 365 services (Exchange, Teams, SharePoint, OneDrive, Intune) and managing Active Directory / Microsoft Entra ID user accounts, groups, and permissions; onboarding/offboarding
Strong experience troubleshooting Windows 10/11 endpoints, printers, peripherals, network connectivity (LAN/WAN, VPN, wireless), and basic server administration (backups, patching, monitoring)
Current CompTIA A+ and CompTIA Network+ certifications (or demonstrated equivalent expertise)
Eligibility to obtain and maintain any required U.S. Department of Defense security clearance or CAC necessary for government contracts
U.S. citizenship or permanent resident status with eligibility for required security credentials
Valid driver’s license and willingness to travel 25% to company facilities in Florida (Tampa Bay area), Texas (Marshall), and Missouri (Grain Valley) for hands-on and project support
Excellent verbal and written communication skills with a strong customer-service orientation; ability to explain technical concepts clearly to non-technical users
High attention to detail in ticket documentation, asset tracking, compliance evidence gathering, and adherence to security policies
Commitment to continuous professional development, including maintaining current certifications and staying current with Microsoft 365, cybersecurity, and defense contracting IT requirements
Technologies: Microsoft 365, Exchange, Teams, SharePoint, OneDrive, Intune, Active Directory / Entra ID, Windows 10/11, VPN

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2mo ago

Bilingual Help Desk Representative

CornerStone Staffing Southlake, TX

Southlake, TX

2mo ago Closed

$20 - $22/hr Full time Bilingual Contact Center Customer Service

This position is no longer accepting applications (closed Aug 16, 2026).

Job Description

CornerStone Staffing is hiring a Bilingual Help Desk Representative to work onsite in Southlake, Texas. The role centers on delivering English and Spanish technical support and account assistance, performing first‑level troubleshooting to resolve issues or escalate when needed. The position carries an hourly rate of USD 20 - 22 and requires at least one year of relevant experience.

Below is a structured overview of the role, including key responsibilities, requirements, technologies used, and practical details.

Responsibilities

Handle inbound customer calls and emails in both English and Spanish, delivering excellent customer service and technical support
Troubleshoot common technical issues, identify root causes, and resolve or escalate as appropriate
Assist customers with account inquiries, policy-related questions, and service requests
Document customer interactions, troubleshooting steps, and resolutions accurately within company systems
Collaborate with internal departments to ensure timely issue resolution and a seamless customer experience
Meet quality, productivity, and customer satisfaction goals while maintaining professionalism on every interaction

Requirements

Bilingual in English and Spanish (verbal and written communication)
2+ years of call center or contact center customer service experience
1+ year of technical support, IT help desk, or troubleshooting experience
Strong problem-solving skills with the ability to explain technical concepts to non-technical customers
Excellent communication, active listening, and customer service skills
Strong attention to detail with accurate documentation and data entry skills
Proficiency with Microsoft Office Suite and CRM, ticketing, or customer management systems
Ability to complete in-person training and work onsite full-time