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2mo ago

Help Desk Tech - DAYS - TS/SCI w/Polygraph

General Dynamics Information Technology Colorado Springs, CO

Colorado Springs, CO

2mo ago Closed

$24 - $33/hr Full time Application Support Cloud Platforms Customer Support

This position is no longer accepting applications (closed Aug 15, 2026).

Job Description

Onsite help desk support role on DAYS shift requiring TS/SCI with Polygraph clearance in a customer-site environment.

Responsibilities

Provide technical support and troubleshooting to network, desktop, and systems hardware and software
Resolve technical problems and answer queries via telephone or self-service tickets for hardware, software, network, system/application access, and telecommunications
Diagnose, identify, isolate, and analyze problems using historical data and records
Route calls to product line specialists, application, or system support specialists as needed
Maintain and update records in tracking databases; alert management to recurring issues and patterns

Requirements

Education: High School Diploma
Experience: 1 year of related experience
Security: Security+ CE
PWS 9.1: ITIL, A+, HDI-CSR, MS 365
Clearance and Citizenship: TS/SCI with Polygraph; US Citizenship Required
Technologies: Microsoft 365
Experience note: 4+ years of related experience (may vary based on technical training, certification(s), or degree)
Travel: None

Benefits

401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Paid vacation and holidays for rest and recharge

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2mo ago

IT Help Desk Analyst

Sabio Systems Albuquerque, NM

Albuquerque, NM

2mo ago Closed

$19+/hr Full time Computer Skills Customer Service Customer Support

This position is no longer accepting applications (closed Aug 15, 2026).

Job Description

Sabio Systems is seeking an IT Help Desk Analyst in downtown Albuquerque, onsite, delivering first-level IT support via calls, chats, emails, or a ticketing system and assisting remotely or on-site with desktop hardware and related technology.

Responsibilities

Delivers first-line IT support via phone queue, chat, email, or ticketing system; gathers details to locate the issue, assesses severity, and resolves or escalates to appropriate IT staff.
Supports users on-site or remotely with desktop hardware, peripherals, telecommunications, audiovisual, or related technology problems; logs and tracks service requests using maintenance logs and ticketing tools.
Provides accurate information about IT products or services to customers.
Troubleshoots problems, researches solutions, and guides users through corrective steps.
Leverages and contributes to departmental knowledge bases to share solutions.
Explains basic system and application functions and clarifies user access rights.
Notifies management of current or potential production issues; maintains knowledge-based solution logs; collaborates with higher-level staff on documentation, testing, and scheduling; informs user departments of problems and schedule changes.
Performs additional job duties as assigned.

Requirements

Operational knowledge of Windows operating system and common business applications.
Help desk experience: 1 year (Required).
CompTIA A+ certification (Required).
Basic knowledge of Mobile Device Management (MDM) systems, devices.
Operational proficiency in information technology, including computer hardware and software components.
Strong customer service principles and standards.
Proficient at diagnosing and resolving desktop hardware and communications system software issues.
Reads, understands, and applies technical information related to computer systems.
Ability to collaborate across multiple divisions.
Follows up on and tracks progress of assigned tickets.
Effective verbal and written communication skills.

Technologies

Windows OS
InTune
MDM

Benefits

Bonus pay equal to your weekly average hours at your current hourly rate, awarded when the stated requirement is met.

Additional Requirements

Must successfully complete a criminal background investigation.
Employee must have a valid New Mexico driver’s license by the employment date and maintain it while employed in this position.

Physical and Mental Requirements

Ability to lift up to 35 pounds on a regular basis; occasional lifting up to 50 pounds.

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2mo ago

Help Desk

Experis Madison, WI

Madison, WI

2mo ago Closed

$22 - $25/hr Full time Analytical Skills Asset Audit Computer Skills

This position is no longer accepting applications (closed Aug 15, 2026).

Job Description

In Madison, Wisconsin, a hybrid Help Desk role sits within Experis's IT Support Department, supporting the organization’s technical operations and frontline user needs. The position emphasizes precise IT hardware asset management, responsive service delivery, and collaborative problem solving, with compensation at $22 to $25 per hour and a requirement of at least three years of related experience. This role is informed by a strong focus on customer service and clear communication as part of daily operations.

Responsibilities

Maintain and manage IT hardware asset data across multiple systems, including DHS's IT Service Management System (Cherwell & Ivanti Neurons) and the DHS desktop management system (Ivanti).
Perform electronic and physical IT hardware asset audits to ensure accuracy and compliance.
Utilize spreadsheet software platforms such as Microsoft Excel, Google Sheets, or OpenOffice Calc for data tracking and reporting.
Provide exceptional customer service and clear communication to end-users and team members.
Assist in creating and tracking IT hardware repairs and support cases to ensure timely resolution.

Requirements

At least 3 years of experience managing IT hardware asset data in various systems.
Proven experience conducting electronic and physical hardware audits.
Proficiency with spreadsheet software such as Microsoft Excel, Google Sheets, or OpenOffice Calc.
Strong customer service skills and effective communication abilities.
Current Wisconsin residency with on-site presence required three days per week; no relocation assistance provided.

Technologies

Cherwell
Ivanti Neurons
Ivanti
Microsoft Excel
Google Sheets
OpenOffice Calc

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2mo ago

IT Support Engineer – Bilingual (French/English)

Centre Technology Group New York, NY

New York, NY

2mo ago Closed

$95k - $115k/yr Contract Av Support Bilingual End User Support

This position is no longer accepting applications (closed Aug 15, 2026).

Job Description

Onsite IT Support Engineer (French/English bilingual) in Midtown Manhattan for a long-term independent-contractor role focusing on end-user support and infrastructure operations within the banking sector.

Responsibilities

Provide onsite support for laptops, desktops, and mobile devices.
Provision and deprovision user accounts and system access.
Troubleshoot hardware, software, and network issues.
Support meeting rooms and collaboration technologies.
Deliver white-glove IT support to executives.
Monitor and maintain network equipment.
Manage onsite IT hardware and asset inventory.
Coordinate with vendors and building management.
Perform routine system health checks.
Follow up on incidents and service requests.
Maintain accurate IT documentation and procedures.

Requirements

Experience in onsite IT support or IT operations.
Strong knowledge of end-user computing and networking.
Familiar with IT support processes and documentation.
Good understanding of IT security and access management.
Professional, customer-focused, and well organized.
Able to work independently and within an international team.
Fluent in both French and English.

Job Types

Full-time
Contract

Pay

USD 95,000 - 115,000 per year

Application question(s)

Do you have experience working in a structured enterprise IT environment with documented processes and procedures?

Experience

IT support: 3 years (Preferred)

Language

French (Preferred)

Work Location

In person

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2mo ago

Service Desk Analyst II

Great Day Improvements: A Family of Brands Twinsburg, OH

Twinsburg, OH

2mo ago Closed

$24 - $33/hr Full time Application Support Customer Service Customer Support

This position is no longer accepting applications (closed Aug 15, 2026).

Job Description

The Service Desk Analyst II at Great Day Improvements: A Family of Brands is an on-site, advanced support role in Twinsburg, OH. The position offers a hourly range of USD 24 to 33 and requires at least three years of experience with either an Associate or Bachelor’s degree in Information Technology or a related field. The role focuses on resolving complex incidents, delivering high-level technical assistance, and driving improvements to Service Desk operations.

Role Summary

The IT Service Desk Analyst II handles complex and escalated incidents, provides advanced technical support, and drives enhancements to Service Desk practices. This position also serves as a Tier I escalation point, mentoring peers and translating intricate technical issues into clear, actionable guidance to sustain a high level of customer experience.

Responsibilities

Take ownership of complex and escalated incidents and service requests from Tier I through resolution, including matters affecting multiple users, systems, or locations.
Evaluate and adjust ticket priority and urgency based on business impact, proactively manage at-risk work, and ensure adherence to SLAs.
Ensure escalated tickets include complete diagnostic information and meet quality standards; return incomplete tickets and coach Tier I analysts on proper handling and escalation practices.
Communicate status, business impact, and expected resolution timelines clearly to users and stakeholders during extended or high-visibility incidents.
Perform advanced troubleshooting across Windows operating systems, Microsoft 365, enterprise applications, endpoint software, hardware, peripherals, mobile devices, connectivity, device configuration, compatibility issues, and performance degradation.
Diagnose issues involving dependencies across devices, applications, networks, and enterprise systems, including undocumented cases or scenarios requiring judgment beyond standard procedures.
Conduct structured root-cause analysis for recurring or high-impact incidents, identify patterns, document findings, and contribute to long-term solutions that reduce repeat incidents and overall ticket volume.
Collaborate with Tier I analysts to improve fixes and guidance, and provide detailed diagnostic context to Systems, Network, Security, Application, and Problem Management teams to accelerate resolution.
Install, configure, support, and troubleshoot desktops, laptops, mobile devices, printers, scanners, conferencing equipment, peripherals, and specialized setup through remote and on-site support.
Support endpoint management activities including imaging, configuration enforcement, patch management, update compliance, software deployment, packaging, monitoring, and performance validation.
Manage the full device lifecycle from provisioning to disposal, including upgrades, refresh cycles, repairs, warranty coordination, and secure decommissioning.
Ensure devices meet security and configuration standards prior to deployment, maintain accurate asset records, reconcile physical inventory with asset systems, and support large-scale deployment and refresh initiatives.
Triage endpoint security alerts in coordination with Security teams and assist remediation of vulnerable or non-compliant devices.
Adhere to ITIL-aligned incident, request, escalation, and documentation processes, maintaining comprehensive records for audit readiness.
Promote consistent Service Desk standards across tiers and contribute to a structured, process-driven support environment.
Create, maintain, and improve knowledge base articles covering complex resolutions, undocumented issues, workarounds, and known errors.
Translate technical resolutions into clear, repeatable guidance to improve Tier I troubleshooting, documentation, and escalation decisions.
Mentor Tier I analysts, share troubleshooting techniques, and serve as a point of escalation for technical issues and process clarification.
Handle escalated and high-impact user interactions with professionalism and empathy, explaining technical issues in plain language and providing timely updates through resolution.
Collaborate with Infrastructure, Network, Security, Application, and other IT teams, acting as the liaison for escalated incidents and coordinated major-incident responses.
Identify inefficiencies in Service Desk processes, tools, and ticket structures, contributing to automation, ITSM improvements, reporting enhancements, and endpoint-management optimization.
Support continuous improvement initiatives to strengthen service quality, boost efficiency, improve customer experience, and reduce unnecessary escalations.

Requirements

Hands-on experience supporting Windows desktop and laptop environments.
Proficiency with Microsoft 365 applications and services (Outlook, Teams, OneDrive, SharePoint).
Experience troubleshooting hardware, peripherals, mobile devices, and endpoint software.
Familiarity with endpoint management, imaging, patching, and software deployment tools (for example, Intune, SCCM, SentinelOne, NinjaOne, or similar).
Experience with remote support tools and ITSM or ticketing systems.
Experience managing and resolving complex or escalated (Tier II) incidents and service requests in an enterprise IT environment.
Demonstrated ability to perform root-cause analysis and drive permanent resolution of recurring technical issues.
Basic understanding of networking concepts, including LAN/WAN, Wi-Fi, VPN, DNS, and DHCP.
Strong customer service, communication, and problem-solving skills, with the ability to explain technical concepts to non-technical users and manage escalated interactions.
Experience collaborating with Infrastructure, Network, Security, or Application teams to resolve complex technical issues.

Technologies

Windows
Microsoft 365
Intune
SCCM
SentinelOne
NinjaOne

Competencies

Advanced Troubleshooting: Capable of diagnosing and resolving complex issues across endpoints, operating systems, applications, and basic network dependencies.
Root Cause Focus: Identifies underlying causes of recurring issues and pursues permanent resolutions rather than quick fixes.
Ownership & Accountability: Takes full responsibility for escalated issues through to resolution with thorough follow-through.
Ticket Quality & Documentation: Maintains clear, structured, and complete ticket records to support resolution, audits, and knowledge reuse.
Prioritization & Time Management: Manages multiple escalations effectively, balancing urgency, impact, and SLA commitments.
Communication Skills: Explains technical issues clearly to diverse audiences and manages expectations appropriately.
Cross-Team Collaboration: Works with Infrastructure, Security, and Application teams to resolve complex issues.
Mentorship & Guidance: Supports Tier I analysts by improving troubleshooting approaches, ticket quality, and escalation standards.
Process Adherence: Follows ITIL-aligned processes and reinforces Service Desk standards consistently.
Continuous Improvement: Identifies patterns and opportunities to enhance service delivery, tools, and workflows.

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2mo ago

Desktop Support Analyst

DCM Services Columbia, SC

Columbia, SC

2mo ago Closed

$50k - $60k/yr Full time Active Directory Cloud Platforms Desktop Support

This position is no longer accepting applications (closed Aug 15, 2026).

Job Description

Based in Columbia, SC onsite, the Desktop Support Analyst on the IT Infrastructure team provides hands-on end-user hardware, software, and systems support with a focus on endpoint deployment, identity management, and proactive issue resolution; the role offers a salary range of USD 50,000 - 60,000 per year.

Responsibilities

Endpoint deployment and lifecycle management: image, configure, package, and deploy workstations and laptops for new hires and refresh cycles, on-site and remote.
Maintain an accurate hardware asset inventory including laptops, workstations, docking stations, headsets, power supplies, and peripherals.
Support onboarding, transfers, leaves of absence, and terminations.
Break/fix: diagnose and resolve hardware, software, printer, and conference room technology issues in person.
Remote support: diagnose and resolve hardware, software, printer, and conference room technology issues via remote tools (TeamViewer).
Patch management and application deployment: manage and execute endpoint patching and software deployment using WSUS, Intune, and PDQ Deploy.
Application deployment: deploy and maintain applications including Microsoft 365 (including Visio), FACS Workstation, CT Term, Filebound, LiveVox, Outlook/Exchange, and CrowdStrike.
Identity and access management (on-prem): administer Active Directory users, security groups, distribution groups, and Group Policy; perform password resets and account management.
Cloud identity: manage cloud identity via Microsoft 365 Admin Center, Exchange Online, and Teams Admin.
Mobile device management: enroll, configure, and support mobile devices through Microsoft Intune MDM/MAM.
Printer and peripheral management: maintain the printer fleet, coordinate consumables with Loffler, and handle spent toner cartridges appropriately.
Ticketing and queue management: monitor, triage, and resolve tickets in the ServiceNow queue with timely updates and follow-up communication.
Security and compliance: conduct regular CrowdStrike Falcon reviews and escalate security findings as needed.
Documentation and knowledge sharing: create and maintain technical documentation, work instructions, and knowledge base articles.
Continuous improvement: identify opportunities for process improvement, automation, and workflow optimization.

Requirements

Two or more years of experience in desktop support, helpdesk, or IT support in a professional environment.
Hands-on experience with Windows 10/11 endpoint management, configuration, and troubleshooting.
Working knowledge of Active Directory, Group Policy, Exchange (on-prem and online), and Microsoft 365 administration.
Experience with MDM platforms such as Microsoft Intune.
Familiarity with patch management tools (WSUS, PDQ Deploy) and software deployment best practices.
Experience with remote support tools such as TeamViewer or equivalent.
Exposure to ITSM and ticketing platforms; ServiceNow experience preferred.
Familiarity with endpoint security tools; CrowdStrike experience a plus.
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
Strong customer service orientation with a patient, professional, solution-focused approach.
Highly organized with strong attention to detail; able to manage multiple priorities in a fast-paced environment.
Self-motivated, accountable, and a collaborative team player.

Technologies

TeamViewer
WSUS
Intune
PDQ Deploy
Microsoft 365
Visio
FACS Workstation
CT Term
Filebound
LiveVox
Outlook
Exchange Online
CrowdStrike
Active Directory
Group Policy
Microsoft 365 Admin Center
Teams Admin
Intune MDM/MAM
ServiceNow
Windows 10/11
Exchange (on-prem)

Benefits

Bonus eligible

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2mo ago

Desktop Support Technician I

Oasis Date Processing Yuma, AZ

Yuma, AZ

2mo ago Closed

$47k - $52k/yr Full time Computer Skills Desktop Support End User Support

This position is no longer accepting applications (closed Aug 15, 2026).

Job Description

Oasis Date Processing is seeking an entry-level Desktop Support Technician I to join its onsite team in Yuma, AZ. Under the guidance of the IT Manager, you will deliver tier-1 assistance across desktop, help desk, network, application support, and storage and backup, helping keep end-user systems reliable. The position offers a yearly salary in the USD 47,000 to 52,000 range.

Responsibilities

Deliver tier-1 support and troubleshooting for deploying, maintaining, and repairing hardware and software components of Oasis Date's IT infrastructure.
Create and manage Help Desk tickets, resolving issues or escalating as appropriate.
Diagnose, repair, and maintain Oasis Date's computer hardware, including laptops, desktops, mobile units, and laser and thermal printers, and provide user training as required.
Record and track the organization's computer hardware inventory.
Manage IT asset shipping/receiving processes, including unboxing, labeling, and tracking items to maintain accurate inventory.
Install and support basic hardware and software using prepackaged installers and documented procedures.
Review technical information about hardware, software, and operating systems to evaluate product usefulness.
Assist with installing, configuring, and troubleshooting network and client-side connectivity hardware and software.
Provision and modify user access to Oasis Date's Famous ERP system.
Coordinate with other Oasis Date departments and partners on technology projects as required.
Install, maintain/repair, program, and test surveillance equipment.
Perform other related duties as required.