SupportJobs.io - Jobs in tech/customer support.

Latest Jobs

3mo ago

Help Desk Agent I

SAIC Virginia 📍 Virginia Remote

Virginia

3mo ago Closed

Up to $40k/yr Full time Application Support Computer Skills Contact Center

This position is no longer accepting applications (closed Jul 1, 2026).

Job Description

Fully remote Help Desk Agent I supporting the Virginia Information Technology Agency (VITA) program, providing 24x7 IT help desk support via telephone, chat, email, and direct ticket submission.

Responsibilities

Serve as the 24x7x365 single point of contact for all IT issues and requests from VITA employees and customers, assisting users at all skill levels via phone, chat, email, and direct ticket submission. Maintain composure during high-volume periods and ensure timely triage and routing as needed.
Resolve technical problems and answer queries by phone or through self-service tickets, supporting internal and external customers across hardware, software, network, system/application access, and telecommunications systems. Document solutions and workarounds to improve knowledge base.
Diagnose, identify, isolate, and analyze problems using historical database records to spot trends and prevent recurrence.
Route calls to product line specialists, application owners, or system support teams when necessary to ensure escalation is handled by the most appropriate resolver.
Maintain and update records and tracking databases to reflect ticket status, actions taken, and resolution details, ensuring accurate audit trails.
Alert management to recurring problems and patterns of issues, contributing to proactive problem management and continuous service improvement.

Requirements

U.S. citizen with the ability to pass SAIC and Commonwealth of Virginia background checks.
AA degree in a related discipline, or high school diploma or equivalent with up to two years of related IT work experience.
At least six months of experience supporting computer hardware and software.
Background in desktop support, IT concepts, and familiarity with help desk software.
Hands-on hardware and software troubleshooting experience.
Proven ability to communicate clearly and professionally when addressing moderately complex technical issues by phone, email, and in person.
Strong customer service orientation with excellent written and verbal communication skills.
Commitment to delivering high quality customer service and support.
Logical problem solving with the ability to troubleshoot and act decisively in high pressure situations.
Experience with Microsoft Office products, Internet Explorer, and Windows operating systems.
Preferred IT certifications such as Security+, Network+, MCP/MCSE, CCNA, ITIL, CHDP, and CompTIA A+/Network+/Security+.
Experience with Windows 7 and 10, Internet Explorer versions 8 and 11, Terminal Services, VPN software, Office 2010 suite, strong Outlook skills, remote access, and Android/iOS support.
Account administration and password reset experience.

Technologies

Microsoft Office
Office 2010 Suite
Microsoft Outlook
Windows
Internet Explorer
Terminal Services
VPN software
Android
iOS
Ticketing System

View full job page →

3mo ago

Help Desk Support I

Advanced Dermatology and Cosmetic Surgery Maitland, FL

Maitland, FL

3mo ago Closed

Full time Application Support Computer Skills Customer Service

This position is no longer accepting applications (closed Jul 1, 2026).

Job Description

Advanced Dermatology and Cosmetic Surgery offers a supportive on-site work environment in Maitland, Florida. This Help Desk role focuses on delivering dependable technical support to end-users via phone, email, and self-service, while also handling equipment setup and maintaining thorough records as software and hardware updates are implemented.

Benefits

Referral Program
Comprehensive Benefits Packages
Paid Time Off (PTO), 6 Paid Holidays, Floating Holiday, Vacation Time
401(k)

Compensation and Benefits (Eligible for Full-Time Positions)

Referral Program
Comprehensive Benefits Packages
Paid Time Off (PTO), 6 Paid Holidays, Floating Holiday, Vacation Time
401(k)

Responsibilities

Provide top-notch technical support to end-users via phone, email, and self-service requests
Diagnose and resolve hardware and software issues, communicating effectively with end-users to understand equipment problems and propose solutions
Set up, configure, and test computer equipment and peripherals
Maintain detailed records of customer issues, tracking each case through to resolution
Assist in software and hardware updates
Perform PC Moves/Adds/Changes as needed

Requirements

Possess strong hardware and software knowledge
Be proficient in Windows operating systems (Windows 10, etc.), Microsoft Office Suite, and Microsoft Exchange/Outlook
Have experience diagnosing PC hardware problems
Be able to perform basic network functions
Conduct computer remedial and preventative maintenance
Maintain accurate and complete records of customer calls and resolutions
Stay current with technical knowledge of relevant products and support policies
Have 1 year of experience working in a help desk environment, resolving computer hardware and software-related issues

Technologies

Windows (Windows 10), Microsoft Office Suite, Microsoft Exchange/Outlook

Location: Maitland, FL (onsite)

View full job page →

3mo ago

IT HelpDesk Technician I

RSN Technologies Centerville, UT

Centerville, UT

3mo ago Closed

$18 - $24/hr Full time Active Directory Computer Skills Contact Center

This position is no longer accepting applications (closed Jul 1, 2026).

Job Description

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Professional development assistance
Vision insurance

RSN Technologies is hiring for a full-time, on-site IT HelpDesk Technician I in Centerville, UT. This role offers a clear path to growth into areas such as systems, networking, software, cybersecurity, or operations management.

Responsibilities

Image and provision new computer hardware
Engage with Helpdesk systems, endpoint management tools, and the documentation platform to learn and use them effectively
Receive devices from customers that may require minor hardware repair and re-imaging
Answer support calls and manage call center escalations
Troubleshoot Windows 10 and Windows 11 desktops and laptops
Resolve issues in Microsoft Office applications
Assist users with email setup, desktop shortcuts, and printers
Collaborate with the acquisition team during onboarding of new customers and locations
Conduct basic network troubleshooting
Support equipment stock and inventory as needed

Requirements

High school diploma or GED
Knowledge of Windows desktop operating systems, Microsoft Office, Windows Server, and security practices
At least 1 year of experience as an IT help desk technician or equivalent demonstrated skills
Hands-on troubleshooting experience with Windows 10 and 11, MS Office, and related applications
Understanding of basic network protocols and LAN/WAN environments, including routing, switching, VPN, and physical wiring
Strong PC and hardware troubleshooting abilities
Solid knowledge of physical network connectivity, hardware components, PCs, laptops, network cards, and RAM
Ability to work well with teammates
Proven ability to manage multiple priorities and meet deadlines
Self-directed with minimal supervision
Ability to perform efficiently in a fast-paced environment
Willingness to work extended hours, weekends, and holidays as required
Patience when assisting customers remotely who may not be computer-savvy

Technologies

Windows 10
Windows 11
Windows Server
Microsoft Office
Office 365
Azure
Active Directory
Virtualization
Scripting

Education

High school diploma or GED required
Preferred: High school or equivalent

Experience

Help desk: 1 year (Preferred)
Windows: 1 year (Preferred)

Details

Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Salary: $18.00 - $24.00 per hour
Schedule: 8 hour shift, On call
Work Location: In person, Centerville, UT

View full job page →

3mo ago

IT Service (Help) Desk Tech

Corporate Information Technologies Charlotte, NC

Charlotte, NC

3mo ago Closed

$20 - $24/hr Full time Active Directory Application Support Computer Skills

This position is no longer accepting applications (closed Jul 1, 2026).

Job Description

The on-site IT service desk role provides desktop-level support for multiple clients, handling ticket triage, remote assistance, and issue resolution in a fast-paced environment.

Responsibilities

Deliver daily customer support for the Service Desk and assist users with incidents and requests.
Triage, prioritize, assign, and manage Service Desk tickets as they are submitted.
Provide remote assistance to existing Corporate Information Technologies customers within SLAs, covering workstations, software systems, and basic LAN/WAN troubleshooting.
Track tickets through resolution to ensure timely closure.
Document recurring issues and collaborate with the team to identify permanent solutions.
Support and improve core processes and related documentation.
Escalate dissatisfied end users to the Service Manager.
Escalate advanced technical issues to the appropriate resources following the established escalation process.

Requirements

Microsoft Windows operating systems (Windows 10 and Windows 11)
Strong proficiency with Microsoft Office based applications (Teams, Excel, Word, Email, OneDrive)
Hardware support for common vendors (Lenovo, Dell, HP)
VPN systems
AD password resets and user creation

Technologies

Windows 10
Windows 11
Microsoft Teams
Microsoft Excel
Microsoft Word
OneDrive
Microsoft Office
Active Directory
VPN systems
VMware
Azure

Benefits

Dental insurance
Health insurance
Paid time off

Job Types

Full-time
Permanent

Pay

Pay: $20.00 - $24.00 per hour

Work Location

In person at Charlotte, NC (onsite)

Ability to commute

Charlotte, NC 28262 (Preferred)

Certifications

Certifications to be attained within the first year of employment:

VCTA-DCV
Net+

View full job page →

3mo ago

IT Help Desk Support I

West Gate Bank Lincoln, NE

Lincoln, NE

3mo ago Closed

Full time Active Directory Cisco Computer Skills

This position is no longer accepting applications (closed Jul 1, 2026).

Job Description

IT Help Desk Support I provides first line technical assistance to bank staff, handling troubleshooting, account provisioning, security tasks, and end-user device management.

Responsibilities

Serve as the initial point of contact for West Gate Bank employees seeking technical assistance via phone, support tickets, or email.
Perform remote and on-site troubleshooting to diagnose and resolve hardware and software issues.
Create step-by-step training materials with screen captures for client and internal documentation.
Help monitor and maintain system security and implement security procedures as appropriate.
Provide technical guidance to staff and investigate problems arising from unusual causes or data errors.
Escalate application problems and inform bank personnel of updates and procedure changes.
Monitor the bank's application programs for proper use, potential efficiencies, and improved customer service.
Perform user account provisioning, deactivation, and modifications in Active Directory and identity systems.
Support password resets, MFA enrollment, and role-based access controls.
Identify and report suspicious activity, phishing attempts, or potential security incidents.
Deploy, configure, and maintain end-user devices using endpoint management tools such as Intune and NinjaOne.
Assist with patching, updates, and asset inventory tracking.
Other duties may be assigned.

Requirements

Information Technology Services: 2 years (required)

Technologies

Intune
NinjaOne
Active Directory
Microsoft Server operating systems
Microsoft Office 365
SharePoint
Teams
PowerShell
Jack Henry Silverlake
Cisco
Zoom Phone

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance

Hours of Work

Full time. Typical hours are 8:00 a.m. to 5:00 p.m. Monday through Friday with occasional exceptions.
Approximately once per month, the schedule transitions to a four-day, 10-hour workweek (7:00 a.m. to 5:30 p.m., Monday through Thursday).
During that rotation, the employee will be on call for the preceding weekend.

Primary Job Purpose

The role requires thorough knowledge of the bank’s data network and core system applications, with the ability to create and maintain an IT environment that complies with regulatory and security standards.

Job Specifications

Work Direction: Reports to the Senior Systems Engineer.
Accountability: Access to personally identifiable information and highly confidential financial data; requires utmost discretion and confidentiality.
Work Relationship: Daily contact with technology vendors and bank employees via phone, in person, electronic, and written communication; communicate clearly and pleasantly.
Supervision: No supervisory responsibilities.

Affirmative Action

Equal Opportunity Employer Veterans/Disabled

Qualifications

Education: Associate’s degree in computer science orBA in Information Technology or a similar relevant field preferred.
Experience: Minimum 2 years’ experience in Information Technology services preferred.
Experience: Microsoft Server operating systems administration experience.
Experience: Microsoft Office 365, SharePoint, and Teams systems administration experience.
Experience: PowerShell scripting is preferred but not required.
Experience: Jack Henry Silverlake experience preferred but not required.
Experience: Cisco network, switching, and routing experience preferred but not required.
Experience: Zoom Phone and Call Center experience preferred but not required.
Experience: Hands-on experience diagnosing and resolving basic technical issues.
Experience: Excellent communication and interpersonal skills.

Location and Work Setting

Onsite position based in Lincoln, Nebraska (ZIP 68516).

View full job page →

3mo ago

Technical Support Engineer – Photovoltaic Solutions

Siemens San Antonio, TX

San Antonio, TX

3mo ago Closed

$62k - $106k/yr Full time Electrical Engineering Customer Service Customer Support

This position is no longer accepting applications (closed Jul 1, 2026).

Job Description

This position delivers post‑sales technical support and troubleshooting for Siemens Inverter and Energy Storage products, focusing on the Central Inverter and KACO 3‑phase String Inverter portfolio, and is based in San Antonio, TX. The role involves coordinating cross‑functional resolution with travel required to support customer issues, up to 40 percent of the time.

Location and Compensation

Location: San Antonio, TX (onsite).

Salary range: USD 61,547 to 105,509 per year.

Travel: Up to 40% to engage with high‑profile customers and field teams as needed.

Responsibilities

Deliver technical support and troubleshooting for post‑sale inquiries across the Central Inverter and KACO 3‑phase String Inverter portfolio via phone, email, and web channels.
Manage support cases to ensure proper recording, tracking, timely resolution, and closure of follow‑ups.
Apply fault isolation and root‑cause analysis to diagnose and remedy complex technical issues.
Foster a positive customer experience by collaborating with Development, Sales, and Quality Assurance teams.
Respond promptly and professionally to customer inquiries and complaints.
Lead high‑level customer resolution by coordinating across engineering, research and development, project management, sales, manufacturing, and other departments.
Work with factories and quality teams to develop and implement corrective and preventive actions.
Review processes to identify efficiency improvements and enhance departmental structure.
Provide frequent updates to stakeholders throughout the correction and resolution steps.
Coordinate with field service teams and vendors to align on materials and methods of correction.
Drive timely resolutions with an emphasis on cost awareness to support after‑delivery cost reduction for Siemens.

Requirements

Bachelor’s degree.
3+ years of experience in energy storage, solar, or utilities environments.
Project management skills with strong business acumen.
Advanced computer proficiency; experience with SAP and/or Salesforce is a plus.
Excellent verbal communication abilities for effective customer interactions.
Strong leadership capability to align multiple teams for issue resolution of complex customer scenarios.

Technologies

SAP
Salesforce

View full job page →

3mo ago

Technical Support Specialist 2

Garmin International, Inc. Boulder, CO

Boulder, CO

3mo ago Closed

$25 - $37/hr Full time Active Directory Adaxes Azure DevOps

This position is no longer accepting applications (closed Jul 1, 2026).

Job Description

This full-time Technical Support Specialist 2 role in Boulder, CO provides first and second level end-user IT support with moderately complex troubleshooting, resolution, or escalation.

Responsibilities

Install, maintain, and support desktop technologies including desktops, laptops, phones, monitors, and printers; assist with network printer system maintenance
Research, resolve, and respond to questions received via telephone, e-mail, walk-ins, and callbacks across company sites in line with current procedures to share knowledge and boost user satisfaction
Acquire and maintain current knowledge of relevant product offerings and support policies to deliver technically accurate solutions
Monitor conference room performance and maintenance schedules
Manage and implement initiatives or change controls
Make recommendations for component level improvements
Identify interdependencies within system and application components
Create work instructions and knowledge articles
Demonstrate proficient use and understanding of standards and procedures
Provide reliable solutions using solid problem solving techniques, including root cause analysis and corrective actions
Mentor less experienced IT Specialists (IT Specialist 1)
Work after hours in an on-call capacity based on a rotation shared by the Help Desk and Technical Support Specialist teams

Requirements

A minimum of 4 years IT or technical experience and coursework toward a degree in IT or a related discipline
Excellent academics, with a cumulative GPA of 3.0 or higher as a general guideline
Moderate familiarity with asset, service, monitoring, and documentation tools as well as troubleshooting and research tools
Strong verbal, written, and interpersonal communication skills

Technologies

Active Directory, Adaxes, Jira, Azure DevOps (ADO)

Benefits

Garmin Benefits

Overview

This full-time Technical Support Specialist 2 position is based in Boulder, CO. The role focuses on delivering first and second level end-user IT support, addressing user needs and alerts through moderately complex troubleshooting, resolution, or escalation steps.