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2mo ago

Technical Support Team Lead

PBACO Holding LLC Palm Springs, FL

Palm Springs, FL

2mo ago Closed

Full time Manager APIs Application Support

This position is no longer accepting applications (closed Sep 22, 2026).

Job Description

PBACO Holding LLC is seeking a Technical Support Team Lead based in Palm Springs, FL to oversee day-to-day Application Support while staying actively involved in troubleshooting. This role balances team leadership with hands-on investigation and coordinated escalation across internal technical groups.

What you’ll do

Lead daily Support team operations by providing guidance, coaching, training, and onboarding assistance.
Monitor the Support queue to ensure tickets are prioritized, assigned, and driven to resolution with appropriate coverage and balanced workload.
Set expectations for ticket quality, responsiveness, documentation, troubleshooting standards, and customer communication.
Act as the primary internal escalation point for team questions and complex customer issues.
Provide hands-on support for company applications and support team members during complex investigations.
Before escalation, ensure troubleshooting and issue replication are attempted, reviewing logs, data, and system behavior as needed.
Differentiate application defects from user error, configuration, data, or training issues, and identify recurring problems to drive root-cause fixes with internal teams.
Coordinate Support responses for high-priority production issues, escalating critical items promptly.
Maintain clear communication on resolution status, impact, ownership, and next steps, and escalate systemic or recurring concerns to leadership.
Ensure tickets include sufficient detail before escalation, including the problem, affected users, reproduction steps, troubleshooting performed, business impact, and priority.
Track ticket aging, backlog, and response and resolution metrics, then address stalled or misprioritized tickets.
Maintain and improve Support workflows, SOPs, escalation procedures, troubleshooting guides, and knowledge-base documentation.
Handle customer concerns professionally, communicating technical issues clearly to both technical and non-technical audiences.
Collaborate with internal teams on customer-impacting issues, surfacing recurring issues, training gaps, and product feedback.
Ensure Support readiness for new functionality, releases, and implementations, and represent Support in relevant meetings.
Maintain confidentiality and comply with HIPAA, privacy, security, and company policies when handling sensitive customer, patient, and company information.
Stay current on company applications and support procedures, and perform other duties as assigned.

Qualifications

Bachelor’s degree preferred in IT, Computer Science, Information Systems, Healthcare Technology, Business, or a related field (equivalent experience considered).
3+ years in technical, application, or software support preferred; 1+ year leading or mentoring a support team preferred.
Experience supporting software applications in a production environment required; healthcare technology experience strongly preferred.
Strong technical aptitude for troubleshooting web-based or enterprise software applications.
Familiarity with ticketing systems (e.g., Jira) and Microsoft Office tools.
Familiarity with databases, SQL, APIs, integrations, or HL7/FHIR is beneficial but not required.
Strong organization, attention to detail, and written and verbal communication.
Works independently with sound judgment, remains effective during high-priority incidents, and can manage competing priorities in a fast-paced environment.
Understands when to resolve within Support versus escalate.

Technologies

Jira
Microsoft Office
SQL
APIs
HL7
FHIR

Supervisory responsibilities

Provide day-to-day leadership for Technical/Application Support team members, including assigning and monitoring work, coaching, performance feedback, training, and escalating personnel matters to management as appropriate.

Core competencies

Technical Troubleshooting: Investigate, reproduce, diagnose, and resolve application issues systematically.
Leadership: Provide direction, set expectations, coach team members, and hold accountability.
Prioritization & Problem Solving: Evaluate business impact, prioritize issues, and identify root causes.
Communication & Customer Service: Communicate clearly and professionally with a customer-focused, objective approach.
Organization & Accountability: Manage multiple tickets, incidents, and priorities with follow-through.
Collaboration: Work effectively across Product, Engineering, QA, Implementation, and other teams.
Confidentiality: Exercise sound judgment with confidential, proprietary, or protected health information.

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2mo ago

Help Desk Analyst

Robert Half San Diego, CA

San Diego, CA

2mo ago Closed

$25 - $28/hr Contract Active Directory Application Support Desktop Support

This position is no longer accepting applications (closed Sep 21, 2026).

Job Description

This contract Help Desk Analyst position supports daily technology operations for a university environment in San Diego, CA. The role focuses on hands-on desktop and laptop assistance, device deployment, and application troubleshooting for end users across campus.

Onsite Location and Employment Type

Location: San Diego, CA (onsite)
Job type: Contract
Pay: USD 25 - 28 per hour

Role Responsibilities

Provide front-line technical support to university staff and end users, resolving desktop and laptop issues in a timely manner.
Prepare, configure, and deploy Mac and Windows computers for new hires and current team members.
Support onboarding activities by setting up devices, accounts, and key productivity tools ahead of start dates.
Troubleshoot and maintain applications, including Microsoft Office, Google Workspace, and selected Adobe software, with tools used for audio and video editing.
Manage user accounts, permissions, and access-related tasks within Active Directory.
Process a continuous volume of help desk service requests each day, documenting work and keeping ticket status current in the help desk platform.
Provide desk-side support for hardware, software, and basic connectivity issues throughout the campus environment.
Assist with workstation lifecycle tasks such as reimaging, replacements, updates, and general maintenance.

Required Qualifications

Hands-on experience in help desk or desktop support within a detail-oriented environment.
Working knowledge of Windows and macOS laptop setup, configuration, and troubleshooting.
Familiarity with Active Directory for user account and access support.
Ability to deploy computers and prepare systems for user onboarding.
Practical experience supporting Microsoft Office and Google Workspace applications.
Exposure to Adobe applications, especially software used for video or audio editing, is preferred.
Strong organizational skills to manage multiple tickets each day.
Clear communication skills and a customer-focused approach to technical support.

Technology Stack

Microsoft Office
Google Workspace
Adobe software
Active Directory
Windows
macOS
Help desk platform

Benefits

Medical, vision, dental, and life and disability insurance (available to contract/temporary professionals).
401(k) plan enrollment eligibility for hired contract/temporary professionals.

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2mo ago

Intermediate Help Desk Specialist

Insperity Texas

Texas

2mo ago Closed

$48k - $55k/yr Full time Computer Skills Customer Service Customer Support

This position is no longer accepting applications (closed Sep 21, 2026).

Job Description

This role provides first-tier technical support for technology-related issues, supporting customers through troubleshooting, ticket documentation, and escalation when needed. The position focuses on accurate problem solving, maintaining current knowledge of product offerings and support policies, and helping ensure a reliable customer experience onsite in Texas.

Key Responsibilities

Provide first-tier support for technology related issues.
Enter call data and trouble ticket reports into the database.
Track ticket status to ensure unresolved cases are escalated to the appropriate individual according to established guidelines and procedures.
Acquire and maintain current knowledge of relevant product offerings and support policies to deliver technically accurate solutions to customers.
Attend training sessions and assist in training workshops.
Participate in team projects that improve the quality or efficiency of help desk service.
Assist with special product-related issues as needed.
Maintain a high level of client trust and confidence through demonstrated concern for client needs and responsible use of group knowledge.
Enhance support methods and communication skills through coaching feedback and other developmental approaches.

Required Qualifications

High School Diploma or equivalent is required.
Three to five years of experience in computer systems, IT support, or an IT help desk environment is required.
Excellent customer service and interpersonal skills, including telephone etiquette and the ability to use customer service standards and follow guidelines while helping others interpret policy.
Thorough understanding of the trouble ticket process, along with strong organizational skills.
Strong oral and written communications skills for both technical and non-technical audiences.
Competence in correct English usage, grammar, spelling, punctuation, and arithmetic.
Familiarity with modern office methods, practices, procedures, equipment, and filing systems, including business letter writing.
Ability to communicate tactfully and effectively verbally and in writing while maintaining effective work relationships.

Preferred / Desirable Knowledge

Basic understanding of telecommunications, network, and desktop knowledge is highly desirable.
Experience with PBX, voice mail, and peripheral devices is highly desirable.
Experience with AIX, Microsoft Exchange, Microsoft Explorer, Microsoft Windows, and Mac Operating Systems (OS) is highly desirable.
Experience with Microsoft M365 and Teams is highly desirable.
Knowledge of Ethernet, TCP/IP, and IP is highly desirable.

Technologies

PBX
Voice mail
Peripheral devices
AIX
Microsoft Exchange
Microsoft Explorer
Microsoft Windows
Mac Operating Systems (OS)
Microsoft M365
Teams
Ethernet
TCP/IP
IP

Compensation & Location

Location: Texas (onsite)
Salary Range: USD 48,000 - 54,650 per year

Insperity provides a reasonable compensation range for each posted role in accordance with applicable pay-transparency laws. Actual compensation is influenced by job-related factors, including skills, experience, and geographic location. The compensation range for this position, representing the pay span across all locations where this role may be filled, is 48,000 - 54,650.

Benefits

Generous paid time off
Top-tier medical
Dental and vision benefits
Health & wellness support
Paid volunteer hours

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2mo ago

Network Technician II - Help Desk Administrator

Tezla Group, Inc. Salisbury, MD

Salisbury, MD

2mo ago Closed

$50k - $60k/yr Full time Customer Support End User Support Help Desk Support

This position is no longer accepting applications (closed Sep 21, 2026).

Job Description

Tezla Group, Inc. is hiring a Level 2 Network Technician to deliver help-desk support for clients and end users. This is an onsite role in Salisbury, MD with a daily in-person requirement, supporting day-to-day IT needs while helping keep client systems running reliably.

What you can expect at Tezla Group

Fully paid employee health insurance
Employer matching IRA retirement plan
Two weeks vacation for starting employees
Flexible work hours and environment

Responsibilities

Remotely troubleshoot PC and server issues
Manage email systems using Microsoft Exchange Server and related web consoles
Assist clients with network, wireless, server, and email connectivity issues
Answer client phone calls and create or update help desk tickets
Configure, troubleshoot, and maintain data backup systems
Travel onsite to client locations for installations or troubleshooting when required
Communicate clearly with clients and co-workers on ticket progress and resolution outcomes

Requirements

Not a remote work position: daily in-person presence is required
At least 2 years of professional IT experience working with Microsoft operating systems, Microsoft Office applications, and general IT and networking experience
Please do not apply unless you are an existing IT professional with at least 2 years of IT administration or engineering experience

Technology areas

Microsoft Exchange Server
Microsoft operating systems
Microsoft Office applications

Location: Salisbury, MD 21801 (Required, onsite/in person)

Job type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Experience: Network administration: 2 years (Required)

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2mo ago

Help Desk Analyst

Acro corp Carson City, NV

Carson City, NV

2mo ago Closed

$22 - $22/hr Full time Active Directory Customer Support End User Support

This position is no longer accepting applications (closed Sep 21, 2026).

Job Description

The Help Desk Analyst role supports end users with tier-one network and systems assistance in an onsite setting in Carson City, NV. The position includes service desk request tracking, user provisioning, and problem resolution within an agile project management environment for a contract term of 12+ months.

Location and Schedule

Carson City, NV (onsite). Shift hours are 7:30 am to 4:30 pm. Pay rate is $22/hour.

Role Summary

In this role, you will handle customer technical requests in a non-scripted environment, establish new users, maintain user information in Active Directory, and support Service Desk operations. Work is performed in an agile environment, with assigned tasks completed according to State specifications and standards set by the NDOT Desktop Support Manager.

Responsibilities

Provide tier-one network and systems support by answering, responding, and solving customer technical requests in a non-scripted environment.
Set up new users, including network and email accounts, and maintain accurate and complete user information in Active Directory.
Maintain Service Desk request tracking software and utilities, monitor Service Desk user support, and record and track all Service Desk activities.
Assist with asset management of computers, peripheral devices, and printers.
Write customer communications, processes, and other customer-facing documentation.
Proactively monitor, analyze, and troubleshoot information technology issues, then own, follow up on, and drive problem resolution.
Work within an agile project management environment.
Complete assigned work per the specifications and standards established by the State and the NDOT Desktop Support Manager.

Requirements

Solid knowledge of Service Desk and Customer Support center operations.
Minimum 2 years hands-on experience troubleshooting hardware and software products, including (but not limited to): desktops, laptop/tablets, printers, Microsoft Windows, Microsoft Office products, Microsoft Active Directory, wired LAN/WAN, VPN, antivirus, remote access technologies, and mobile devices.
Proactive problem-solving approach.
Ability to manage multiple projects, activities, and tasks simultaneously.
Excellent customer service, interpersonal, and communication skills, including the ability to explain technical information to customers as needed to train or advise them on IT issues.

Technologies

Active Directory
Microsoft Windows
Microsoft Office
Wired LAN/WAN
VPN
Antivirus
Remote access technologies
Mobile devices
Agile project management environment

Certifications (Ideal)

CompTIA A+
CompTIA Network+
CompTIA Security +
MCSA: Windows 10
MCSE: Desktop Infrastructure
ITIL
Udemy IT Help Desk Professional

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2mo ago

Desktop Support Specialist

Truck Country Dubuque, IA

Dubuque, IA

2mo ago Closed

Full time Active Directory Application Support Customer Support

This position is no longer accepting applications (closed Sep 21, 2026).

Job Description

Truck Country (McCoy Group) is seeking a Desktop Support Specialist to deliver front-line technical assistance to computer users in Dubuque, Iowa. This onsite role supports troubleshooting and user help, while also supporting the configuration and installation of network hardware and components alongside senior IT staff.

Working directly with clients and internal teams, you will help keep systems running smoothly by resolving day-to-day technology issues and contributing to onsite network setup, testing, and documentation.

What you’ll do

Provide technical assistance to computer users by answering questions and resolving issues in person, by telephone, or electronically
Deliver tier one support focused on computer hardware and software, including printing, e-mail, corporate software systems, operating systems, and general troubleshooting
Support senior IT staff with configuration work for hardware such as laptops/workstations, phones, and other network devices
Consult with users to identify and document system requirements and specifications
Perform onsite configuration, installation, testing, and documentation of network components

What you bring

Strong problem-solving and troubleshooting skills
Excellent interpersonal and communication skills
Outstanding Customer Service that creates positive experiences in every interaction
Prior experience supporting network and PC hardware and software applications, including Windows 10, Windows 11, and MS Office/Outlook
Knowledge of Windows Server and Active Directory is a plus
Occasional travel across Iowa, Wisconsin, Illinois, and Minnesota
Bachelor’s degree in Computer Science, CIS, or MIS, or a 2-year Associates degree, with equivalent hands-on experience

Technologies you’ll work with

Windows 10
Windows 11
MS Office
Outlook
Windows Server
Active Directory

Experience

Microsoft Windows Server: 2 years (Preferred)
Active Directory: 2 years (Preferred)

Location and schedule

Work location: In person
Ability to commute: Dubuque, IA 52001 (Required)

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Paid vacation & holidays
Full benefit package including health, dental, and vision insurance

Application question

How many years of experience do you have supporting network and PC hardware and software applications including Windows 10, Windows 11, and MS Office/Outlook?

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2mo ago

IT Support Specialist - MSP Level II

MicroTech Systems, Inc Boise, ID

Boise, ID

2mo ago Closed

$1+/hr Full time Active Directory Application Support End User Support

This position is no longer accepting applications (closed Sep 21, 2026).

Job Description

MicroTech Systems, Inc provides technical support from their Boise, Idaho office, helping business and clients get answers that stick. In this onsite MSP Level II role, you’ll use advanced troubleshooting skills to move support tickets from diagnosis to resolution while keeping work organized through the Service Desk ticketing system. You’ll also work in both onsite and remote capacities as part of resolving incidents within SLA timeframes.

What you’ll do

Diagnose and resolve advanced issues across a range of applications, operating systems, and equipment, including installation, configuration, optimization, upgrading, troubleshooting, and maintenance for network hardware and software components.
Provide technical assistance and solutions to clients, including follow-up communication to confirm accuracy and client satisfaction before closing tickets.
Collect specific, detailed information from reference sources, software utilities, or clients to support effective troubleshooting and resolution.
Perform advanced troubleshooting for networks, desktops/laptops, and mobile devices.
Use the Service Desk ticketing system to document all work, progress, and resolutions, ensuring tickets are promptly assigned and processed.
Continuously update ticket worklogs while actively working and provide final resolution(s) for completed tickets.
Contact clients and resolve issues within SLA timeframes, including both onsite and remote troubleshooting.

What you bring

Associate’s degree in Computer Science (or the equivalent) is preferred.
Four years minimum of related IT support experience, including experience with one or more of the following:
- Office 365 installation, configuration, administration, and troubleshooting
- Microsoft Windows Server and Active Directory configuration, administration, and troubleshooting
- Microsoft Exchange
- Scripting knowledge, including PowerShell
- Hypervisor understanding and administration
- Advanced installation, maintenance, and troubleshooting of backup solutions
- Advanced desktop, server, LAN, and WAN troubleshooting and maintenance
MSP experience is preferred.
Ability to explain technical issues to non-technical people clearly.
Strong time management, professionalism, and client-focused communication.