Valpro Commercial Refrigeration is seeking an onsite HVAC/R Technical Support Specialist in Tampa, FL. This role offers a competitive hourly rate of $22 - $26, plus paid time off, professional development assistance, and tools provided. You will receive comprehensive training on Valpro commercial refrigeration products, warranty procedures, parts identification, electrical and refrigeration troubleshooting, equipment testing, service coordination, and technical-support practices. This is a hands-on, collaborative position within a small company team, supporting customers, dealers, and service technicians from coast to coast.
Benefits
- Paid time off
- Professional development assistance
- Tools provided
Responsibilities
- Assist customers, dealers, and service technicians with troubleshooting for commercial refrigerators, freezers, controls, and related equipment.
- Collect diagnostic information by asking targeted questions and gathering photos, videos, temperature readings, electrical readings, and service data.
- Evaluate whether reported problems are likely warranty-related or not.
- Coordinate warranty service with independent HVAC/R and commercial refrigeration service providers nationwide.
- Provide service technicians with product data, wiring diagrams, parts information, service documentation, and troubleshooting support.
- Identify replacement parts and manage parts shipments.
- Create and maintain accurate service cases, notes, and follow-up activities in the CRM.
- Oversee service matters through to completion and maintain professional communication with customers and service companies.
- Review third-party documentation and invoices to ensure consistency with warranty-service guidelines.
- Inspect and test refrigerators, freezers, controllers, motors, sensors, relays, electrical components, and related parts at the Tampa facility.
- Perform basic component replacement and equipment adjustments after receiving appropriate training.
- Collaborate with sales, warehouse, parts, and management teams.
Requirements
- HVAC, HVAC/R, refrigeration, electrical, industrial-maintenance, appliance-repair, or comparable technical education.
- Relevant military technical or equipment-maintenance experience.
- Hands-on experience diagnosing, repairing, maintaining, or installing HVAC, refrigeration, electrical, appliance, restaurant, industrial, or other mechanical equipment.
- Basic understanding of refrigeration cycles, electrical, or mechanical principles.
- Familiarity with a digital multimeter or other electrical diagnostic tools, or demonstrated ability to learn their proper use.
- Mechanical aptitude and willingness to conduct hands-on equipment inspection and testing.
- Ability to follow a logical troubleshooting process.
- Professional telephone, email, and written communication skills.
- Ability to communicate effectively with customers and experienced service technicians.
- Ability to learn company products, parts, warranty procedures, CRM software, and inventory systems.
- Dependability, organization, self-motivation, and strong follow-through.
- Ability to manage multiple open service matters and maintain accurate documentation.
- Ability to work effectively as part of a small company team.
Technologies
- Digital multimeter
- CRM software
- Inventory-management software
Training and Development
The selected candidate will receive instruction on Valpro commercial refrigeration products, warranty procedures, parts identification, electrical and refrigeration troubleshooting, equipment testing, service coordination, and technical-support practices.
Preferred Qualifications
- Completion of an HVAC or HVAC/R technical-training program
- EPA Section 608 certification
- Commercial refrigeration experience
- HVAC service or air-conditioning experience
- Refrigeration, electrical, mechanical, or equipment-repair experience
- Experience with wiring diagrams, compressors, fan motors, controllers, sensors, relays, capacitors, and start components
- Prior technical-support, warranty-support, or customer-service experience
- Experience using CRM or inventory-management software
