Massachusetts

Support Jobs in Massachusetts

57 jobs found

Include remote jobs

Today

Desktop Support Technician

Compucom Staffing Cambridge, MA

Cambridge, MA

Today

$22 - $30/hr Full time Desktop Imaging And Deployment End User Support Hardware Deployment

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Job Description

Compucom Staffing is hiring an onsite Desktop Support Technician to support end users in Cambridge, MA. This role centers on Windows-based imaging, provisioning, and deployment, with hands-on work that moves endpoint devices from staging to delivery for employees.

As part of the desktop support function, you will prepare and deploy laptops, desktops, and other endpoint devices by setting up operating systems, drivers, applications, and the required security and corporate configurations. The position is based onsite and follows a documented workflow that includes hardware refresh and technology deployment efforts.

What you’ll do

Perform Windows-based workstation imaging, provisioning, and deployment for laptops, desktops, and other endpoint devices
Prepare new devices for deployment, including operating system installation, drivers, applications, security configurations, and corporate settings
Support hardware refresh and technology deployment projects from staging through end-user delivery

What you bring

3+ years of imaging and deployment experience
Experience using ServiceNow
Strong technical skills

Tools and technologies

Windows
ServiceNow

Pay and location

Location: Cambridge, MA (onsite)
Hourly wage range: $22.50 to $30.00 per hour, unless local minimum wage is higher

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
AD&D insurance
Disability plans
Employee Assistance Program
Paid holidays (up to 6 days annually)
Paid time off (minimum of 10 days annually)
Paid parental leave (minimum of 10 days annually)
401(k)
FSA/HSA pre-tax benefits

Work authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

On-camera video interview notice

Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes
Interviews will be recorded where permitted by law
Participation and consent to applicable recording requirements are required to continue in the hiring process
Failure to participate in required on-camera interviews may result in removal from further consideration for employment

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1d ago

Technical Support - In Vivo

Maxonic, Inc. Wilmington, MA

Wilmington, MA

1d ago

Up to $24/hr Contract Cgmp Life Science Lab Nonclinical Research

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Job Description

The Technical Support - In Vivo contract role supports nonclinical in vivo research activities at an onsite location in Wilmington, MA. The position focuses on performing laboratory procedures and documentation tasks in accordance with CGMP and applicable protocol requirements.

Key Responsibilities

Carry out laboratory procedures in line with CGMP regulations as they apply to nonclinical research.
Administer test articles or substances daily for contracted studies, while observing animals and recording physical signs of the species as required.
Prepare cage tags and individual animal number tags, including preparing and autoclaving cages as needed.
Prepare data forms for routine study procedures and assist with data form preparation for specialized study procedures.
Record study parameters according to protocol requirements.
Maintain appropriate availability of dosage equipment during the course of study activities.
Assist with maintaining supplies of additional study materials (such as blood collection tubes) as specified by study needs.
Assist with preparation of test agents.
Generate periodic summarization of study data.
Ensure raw data records are accurate, complete, and in the appropriate order, meeting protocol specifications and/or GCGMP requirements.
Support planning and conduct of studies through collaboration with project managers and technical staff.
Assist in planning and coordinating departmental activities through hands-on technical support, communication with animal production or lab personnel, and occasional delegation to animal production or lab personnel.
Share responsibility for maintaining suitable inventory levels of departmental supplies.
Demonstrate proficiency across departmental SOPs, with general knowledge of laboratory and production processes.
Perform other related duties as assigned.

Required Education and Experience

Associate's degree (A.A. IAS.) in Biological Sciences or a related discipline.
1 to 2 years of related technical experience; an equivalent combination of education and experience may be accepted in place of the specified education and experience.
ALAT certification preferred.
Bachelor's degree preferred.

Role Details

Job type: Contract
Work model: Onsite
Location: Wilmington, MA
Pay rate: USD 24 per hour, based on experience
Minimum experience: 1 year

Physical Demands

Regularly move about inside the laboratory and communicate while operating a computer.
Frequently remain stationary while performing laboratory tasks and use hands to finger, handle, or feel objects, tools, or controls.
Frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds.
Specific vision abilities required: close vision, distance vision, color vision, depth perception, and ability to adjust focus.
Use personal protective equipment (PPE) including gloves, protective clothing, and eye protection.

Work Environment

Busy research environment with use of sharp objects and working around mechanical parts.
Exposure to known or unknown toxic or caustic chemicals and/or biological hazards, including fumes and airborne particles.
Work involving biological samples with risk of exposure to zoonotic disease and biohazards.
Noise level ranges from low to moderate, depending on the task.

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3d ago

Support Engineer

Amazon.com Services LLC Boston, MA

Boston, MA

3d ago

$90k - $158k/yr Full time Incident Management Robotics Technical Support

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Job Description

Amazon Robotics Technical Support (ARTS) is hiring a Technical Support Engineer to deliver 24x7 mission-critical support for robotic fulfillment centers worldwide in Boston, MA.

Responsibilities

Diagnose and resolve critical robotic system issues using advanced data and AI analysis plus technical troubleshooting
Handle customer requests and issues by managing tickets with timely, accurate resolutions
Lead high-severity incident response for urgent robotic failures, coordinating with cross-functional teams and business lines to drive rapid resolution
Improve support operations by developing technical documentation, knowledge base articles, and SOPs
Create and optimize automated workflows to enhance team efficiency and robotic system performance

Requirements

4+ years of software development, or 4+ years of technical support experience
Experience scripting in modern program languages
Experience troubleshooting and debugging technical systems
Experience in agile/scrum or related collaborative workflow
Experience troubleshooting and documenting findings

Technologies

Modern program languages
UNIX/Linux
RESTful web API calls

Preferred Qualifications

Knowledge of distributed or enterprise applications
Knowledge of the UNIX/Linux operating system
Experience analyzing and troubleshooting RESTful web API calls

Schedule and Support Coverage

Shift: Tuesday to Saturday, 9:00 AM to 5:00 PM EST
Provides 24x7 mission-critical support to robotic fulfillment centers around the world

Benefits

Health insurance: medical, dental, vision, prescription
Basic Life and AD&D insurance, plus option for Supplemental life plans
EAP
Mental Health Support
Medical Advice Line
Flexible Spending Accounts
Adoption and Surrogacy Reimbursement coverage
401(k) matching
Paid time off
Parental leave
Sign-on payments
Restricted Stock Units (RSUs)

Location: Boston, MA (onsite) • Salary: USD 90,400 - 158,200 per year

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4d ago

Desktop Support Specialist

System One Boston, MA

Boston, MA

4d ago

$100k - $150k/yr Full time Application Support Cybersecurity Tools Desktop Support

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Job Description

System One is seeking a Desktop Support Specialist to provide onsite technical support for a trading floor environment in Washington, DC. This role serves as the first point of contact for traders and VIP users, with a focus on resolving desktop and related issues quickly, clearly, and with accuracy.

The work includes hands-on troubleshooting across Windows devices and key trading applications, along with support for peripherals, printing, and connectivity. You will also coordinate with internal teams when escalations are required and participate in shift and planned or urgent weekend coverage.

What you will do

Provide trading floor operations support as part of day-to-day onsite coverage.
Support Windows desktops and laptops used by traders and VIP users.
Troubleshoot issues involving Bloomberg, Intex, or similar market applications.
Support Microsoft 365 and Office apps in a desktop support context.
Diagnose and resolve PC hardware, printers, peripherals, and browsers.
Troubleshoot end user network issues, including Zscaler client problems.
Manage and maintain endpoints using SCCM, Intune, or similar device management tools.
Escalate incidents to network, infrastructure, and app teams when additional support is needed.
Provide alternate shift coverage and support planned or urgent weekend work as required.

What you bring

Actual experience supporting trading floor operations (such as IT Helpdesk, Desktop Support Technician, or IT Technician roles), including Bloomberg, Intex, or similar market apps.
Hands-on familiarity with SCCM and Intune (or similar endpoint management), plus Zscaler.
Experience with ticketing and workflow tools including ServiceNow and Jira.
Ability to work onsite with shift and weekend coverage as needed.

Technologies you will work with

Windows
Bloomberg
Intex
Microsoft 365
Office apps
SCCM
Intune
Zscaler
ServiceNow
Jira

Role details

Location: Boston, MA (onsite)
Salary: USD 100,000 - 150,000 per year
Employment: W2 salaried role with full benefits

Benefits

W2 salaried position with full benefits
No contractors and no 3rd parties

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4d ago

Technical Support Specialist - Semiconductor Equipment

Amtech Systems Inc. Westford, MA

Westford, MA

4d ago

$35 - $42/hr Full time Automation Computer Skills Control Systems

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Job Description

The role provides post-market technical support for semiconductor and SMT capital equipment, with a focus on troubleshooting electrical circuit issues and coordinating with field and engineering teams as needed. This is an onsite position in Westford, MA supporting customers worldwide.

Key Responsibilities

Deliver remote and onsite technical support to customers to troubleshoot and resolve electrical circuit issues.
Provide backup coverage to field service engineers to support timely and effective resolution of technical problems.
Work cross functionally to review and update technical documentation, including manuals and service bulletins.
Investigate recurring product failures and coordinate with Engineering and Manufacturing to identify lasting corrective actions.
Create and maintain technical support documentation, troubleshooting guides, service procedures, and knowledge base articles.
Maintain detailed records of service activities, including issues encountered, solutions applied, and client interactions.
Train and guide customers and third-party personnel on troubleshooting, maintenance, and operations of products.
Support occasional after-hours calls and travel when required for technical support.
Follow ISO procedures and safety protocol, including wearing appropriate PPE where designated.

Required Qualifications

Education: Associate degree in Electrical or Mechanical Engineering; Bachelor’s preferred. Trade school experience, related field experience, or equivalent technical experience also considered.
Experience: 3+ years in technical support or service roles, preferably in semiconductor or electronics manufacturing.
Technical proficiency: Ability to troubleshoot electrical, electronics, and mechanical systems remotely, including PLC control systems.
Certifications (preferred): Relevant technical certifications such as SEMI or IPC.

Technical Skills and Tools

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
PLC control systems.
Salesforce and ERP systems.
AI tools.
Fourier Transforms, filter design, differential equations.
CAD and data analysis.
Diagnostic tools for semiconductor equipment.

Competencies

Ability to work independently and collaboratively while meeting time sensitive deadlines.
Strong interpersonal and written communication skills, with the ability to explain complex technical topics clearly.
Strong math and measurement capability for troubleshooting and diagnostics, including Ohm’s Law, power calculations, impedance, and reactive components to support electrical circuit analysis.
Exposure to analytical methods such as Fourier Transforms, filter design, and differential equations, including frequency response, load distribution, and thermal management.
Familiarity with diagnostic software and CAD/data analysis tools is a plus.

Location and Compensation

Location: Westford, MA (onsite)

Compensation: USD 35 to 42 per hour

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4d ago

Support Engineer, Amazon Robotics Technical Support

Amazon.com Services LLC North Reading, MA

North Reading, MA

4d ago

$90k - $158k/yr Full time Automation Customer Support Engineering

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Job Description

Amazon Robotics Technical Support (ARTS) provides 24x7 mission-critical support for robotic fulfilment centres worldwide. In this onsite role in North Reading, MA, you’ll help keep complex robotic operations running by troubleshooting issues, responding to customer tickets, and coordinating fast incident response when it matters most. The shift schedule for this position is Tuesday to Saturday, 9:00 AM to 5:00 PM EST.

Responsibilities

Perform complex diagnostics and drive resolution for critical robotic system issues using advanced data and AI analysis, along with technical troubleshooting.
Handle customer requests through effective ticket management, delivering timely and accurate solutions.
Lead high-severity incident response, coordinating with cross-functional technical teams and business lines to accelerate resolution of critical robotic system issues.
Support continuous improvement by developing technical documentation, knowledge base articles, and SOPs.
Create and optimize automated workflows to improve team efficiency and robotic system performance.

Requirements

4+ years of software development or 4+ years of technical support experience.
Experience scripting in modern program languages.
Experience troubleshooting and debugging technical systems.
Experience working in agile/scrum or related collaborative workflows.
Experience troubleshooting and documenting findings.

Technologies

UNIX/Linux
RESTful web API calls
agile/scrum

Benefits

Health insurance: medical, dental, vision, prescription, Basic Life & AD&D insurance, and options for Supplemental life plans
EAP, Mental Health Support, and a Medical Advice Line
Flexible Spending Accounts
Adoption and Surrogacy Reimbursement coverage
401(k) matching
Paid time off
Parental leave

The salary range for this position is USD 90,400 - 158,200 per year.

Preferred Qualifications

Knowledge of distributed applications/enterprise applications.
Knowledge of UNIX/Linux operating system.
Experience analyzing and troubleshooting RESTful web API calls.

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5d ago

Desktop Support Engineer

Realign LLC Cambridge, MA

Cambridge, MA

5d ago

$87k+/yr Full time Active Directory Application Support End User Support

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Job Description

Realign LLC is hiring a Desktop Support Engineer to provide hands-on Level 1 and Level 2 support for end-user technology in a Cambridge, MA onsite environment. In this role, you will troubleshoot day-to-day issues across desktops, laptops, printers, mobile devices, and Microsoft business applications while working to reduce downtime through timely resolution and clear documentation.

This position focuses on maintaining reliable workstation performance through installation, configuration, diagnostics, and ticket-based follow-through, with coordination across IT teams to keep service delivery on track.

What you will do

Deliver Level 1/Level 2 technical support for desktop and laptop systems.
Install, configure, and troubleshoot Windows operating systems and related applications.
Support Microsoft 365 and key tools including Outlook and Teams, along with other business applications.
Diagnose and resolve issues involving hardware, software, printers, and network connectivity.
Manage user accounts, passwords, and access permissions using Active Directory.
Handle system upgrades, patching, and asset management activities.
Document incidents, service requests, and resolutions in the team’s ticketing system.
Work with other IT teams to support timely resolution and consistent service delivery.

What you bring

Experience with Windows OS, Microsoft 365, Active Directory, and basic networking.
Knowledge of desktop hardware, including imaging and deployment tools.
Familiarity with ticketing platforms such as ServiceNow or Jira.
Strong troubleshooting, communication, and customer support skills.