Join a mission-driven team that prioritizes reliable, secure IT services for Army operations. This onsite role in Arlington, VA provides hands-on troubleshooting, end-user support, and collaboration with cybersecurity, network, and engineering partners to keep systems mission-ready. You’ll have opportunities for professional development, tuition assistance, and a comprehensive benefits package that supports health, retirement, and work-life balance.
Benefits
- Health benefits
- Life benefits
- Disability benefits
- Financial benefits
- Retirement benefits
- Paid leave
- Professional development
- Tuition assistance
- Work-life programs
- Dependent care
- Recognition awards program
The Opportunity
Be part of Booz Allen's mission-focused team supporting the Army by delivering reliable, secure, and high-quality IT services that directly influence readiness and daily operations. In this role you will serve as a frontline technical resource for warfighters, ensuring critical technology is available when and where it is needed. You will operate across multiple systems and support environments, performing hands-on troubleshooting, system maintenance, and user assistance while partnering with cybersecurity, network, and engineering teams to maintain compliance and mission readiness.
Joining Booz Allen means exposure to a broad range of DoD IT capabilities, real-world problem solving, and a culture that emphasizes innovation, accountability, and teamwork. You will help sustain essential communications and information systems that support training, mobilization, emergency response, and coordination with local, state, and federal agencies. From resolving end-user issues to supporting lifecycle upgrades and participating in operational exercises, your work directly aids the Army's ability to protect communities and respond to national missions. This role offers meaningful client engagement, technical growth, and the chance to contribute in a fast-paced environment where your expertise makes a tangible difference every day.
Responsibilities
- Deliver reliable, secure, and high-quality IT services that impact readiness and daily operations.
- Serve as frontline technical resource for warfighters.
- Work across multiple systems and support environments.
- Provide hands-on troubleshooting, system maintenance, and user assistance.
- Collaborate with cybersecurity, network, and engineering partners to keep systems compliant and mission-ready.
- Resolve end-user issues.
- Support lifecycle upgrades.
- Assist with operational exercises.
- Directly support the Army’s ability to protect communities and respond to national missions.
Requirements
- 2+ years of experience providing Tier I or II IT support in an enterprise or DoW environment
- Experience troubleshooting Windows operating systems and common enterprise applications
- Experience with Active Directory user and group administration
- Experience maintaining ticketing workflows and documenting actions clearly for audit and compliance
- Knowledge of networking fundamentals, including DNS, DHCP, and TCP/IP
- Ability to resolve hardware and software issues with minimal oversight
- Ability to troubleshoot hardware, software, and network issues
- TS/SCI clearance
- Security+ CE, SSCP, CCNA-Security, or GSEC Certification
Technologies
- Windows operating systems
- Active Directory
- ServiceNow
- Remedy
Clearance
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.
Compensation
The projected compensation range for this position is $53,000 to $108,000 per year (USD). This range represents typical salary for the role and is part of Booz Allen's total compensation package. This posting closes within 90 days from the posting date.
Identity verification
As part of the hiring process, you will complete an identity verification process that uses biometrics and artificial intelligence to ensure authenticity and prevent fraud. You may be on camera during interviews and assessments, and Booz Allen may take your portrait to verify identity.
Candidate AI Usage Policy
AI tools are part of Booz Allen's daily work, and use is governed to ensure fairness and rely on your own skills and knowledge. Use of AI or other tools to assist with interview responses is prohibited unless explicit permission is provided.
Work Model
This position is onsite. Work will primarily be performed at a Booz Allen office or a customer facility, with collaboration as required by the role.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, or any other status protected by applicable law.
