Wisconsin

Support Jobs in Wisconsin

49 jobs found

Include remote jobs

5d ago

Desktop Support Specialist

viva Remote 📍 Wisconsin Remote

Remote

5d ago

$34 - $39/hr Full time Application Support Desktop Support End User Support

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Job Description

This role provides mostly remote Tier 3 desktop support for a large State of Wisconsin environment, supporting workstation hardware, software, operating systems, and peripheral devices. You will handle incident and service request work while also contributing as a technical resource to hardware and software projects across a 10,000+ endpoint environment.

Key Responsibilities

Support, test, maintain, and install workstation hardware and workstation software, including operating system currency and support.
Perform application certification and support software distribution and update methods.
Collaborate daily with a team of 10 technicians and 1 project manager.
Assist with tier 2/3 desktop support incidents and requests.
Support projects that implement new hardware and/or software in coordination with business partners.
Provide Tier 3 support and ongoing maintenance for workstation software and hardware.
Maintain operating systems for user workstations.
Support and maintain peripheral devices such as printers and scanners.
Manage incident and service request intake and progression as part of the support workflow.
Contribute technical assistance on projects as assigned by the Desktop Support Supervisor.
Balance incident/service request workload alongside project activities.
Work effectively as part of a technician team of 8 and also independently when needed.
Maintain comfort working within an organization of over 9,000 devices and 10,000 users.

Required Experience & Skills

Tier 3 support and maintenance of workstation software and hardware (minimum 5 years required).
Support and maintenance of operating systems for user workstations (minimum 5 years required).
Incident and Service Request Management (minimum 5 years required).
Strong written and oral customer support correspondence experience (minimum 5 years required).
Peripheral device support (printers/scanner/etc.) (preferred 2-5 years or more).
Technical assistance on projects as assigned by the Desktop Support Supervisor (preferred 2-5 years or more).

Tools & Technologies

SCCM
Ivanti

Nice to Have

Packaging software applications for mass deployment using management tools such as SCCM and Ivanti.
Patch management.
Imaging experience using management tools such as SCCM and Ivanti.
Learning management system (LMS) support experience.
Google Workspace experience.
Microsoft Group Policy Object (GPO) experience.

Project Context

The primary focus includes supporting, testing, maintaining, and installing workstation hardware and software, maintaining operating system currency and support, and assisting with application certification and software distribution or updates. This role also involves working with business partners on hardware and software implementation efforts within the client’s 10,000+ endpoints and users.

Location & Work Schedule

This is a remote position with occasional office or site visits for troubleshooting and/or project work. The role is mostly remote within the client, with possible requirements to come into the central office on a monthly basis for implementations and meetings.

Compensation

USD 34 - 39 per hour.

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8d ago

Part-Time Help Desk Technician

pc/nametag Verona, WI

Verona, WI

8d ago

Part time Active Directory Application Support End User Support

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Job Description

pc/nametag is hiring a part-time Help Desk Technician to serve as the primary point of contact for employee technology support. This on-site role in Verona, WI focuses on troubleshooting day-to-day IT issues, onboarding new hires with the right tools, and coordinating escalations when needed. The schedule runs Monday through Thursday during daytime hours, with no late nights, weekends, or holidays.

Role overview

Working approximately 25 hours per week, you will handle incoming IT requests end to end, from first contact through resolution or appropriate escalation. Support is delivered in person, by email, and via Microsoft Teams, covering hardware, software, connectivity, printers, and everyday technology challenges.

Key responsibilities

Own and manage incoming IT support requests from initial contact through resolution or escalation.
Provide timely, professional technical support to employees in person, via email, and through Microsoft Teams.
Troubleshoot hardware, software, connectivity, printer, and other daily technology issues both in person and remotely.
Set up new employees with required accounts, software, hardware, and IT training for their roles.
Support employee training related to IT equipment and IT-managed software.
Set up, configure, repair, and replace PCs, peripherals, and other hardware as needed.
Create and maintain clear documentation for IT systems, processes, and common support issues.
Coordinate with outside support vendors to resolve issues and implement software or hardware changes.
Assist with routine IT monitoring, including sign-in logs, Windows updates, system alerts, and warnings.

Required qualifications

Associate degree, relevant coursework or certifications, or equivalent hands-on experience in information technology, system administration, network administration, or a related field.
2 years of experience in a Help Desk, technical support, or IT troubleshooting environment.
Working knowledge of Microsoft Windows and Microsoft 365 applications and tools.
Familiarity with Active Directory and user/account administration.
Experience troubleshooting PCs, printers, peripherals, and network-connected devices.
Familiarity with remote support, VPNs, and basic networking concepts such as TCP/IP and DNS.
Strong problem-solving and critical-thinking skills.
Excellent customer service and communication skills.
Ability to manage multiple requests, prioritize effectively, and follow issues through to resolution.

Schedule and work location

On-site work in Verona, WI.
Approximately 25 hours per week.
Monday–Thursday, with 6-hour days preferred and some scheduling flexibility.

Technologies you will work with

Microsoft Windows
Microsoft 365
Microsoft Teams
Active Directory
VPNs
TCP/IP
DNS
Windows updates

Bonus points for experience with

Windows Server environments
LAN/WAN technologies
IT infrastructure monitoring
Working with third-party technology vendors

Benefits

Permanent part-time schedule (25 hours/week) with flexible daytime hours
Competitive compensation based on experience
No late nights, weekends, or holidays
Growth and development opportunities
Award-winning workplace culture
Complimentary coffee bar, snacks, company events, and team outings
Convenient location in Verona, WI
Employee discount
Flexible schedule

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13d ago

IT Support Engineer - Helpdesk ServiceDesk

EasyITGuys Saint Croix Falls, WI 🇺🇸 Remote

Saint Croix Falls, WI

13d ago

Full time Customer Support End User Support Help Desk Support

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Job Description

Support and IT consulting role for a 100% remote, U.S.-only team, blending troubleshooting with client-focused technology needs.

Responsibilities

Provide technical support and IT consulting to business clients
Troubleshoot IT challenges and implement software-based solutions
Balance support and sales by helping clients while identifying their technology needs
Partner closely with businesses to build strong, long-term relationships
Keep expanding skills in a fast-paced, evolving IT environment
Deliver a high level of client satisfaction, aiming for 5-star CSAT results
Earn recognition through impact (Employee Awards & Recognition)
Perform in a high-performance environment and excel in sales and support metrics

Requirements

3-5+ years of MSP/MSSP experience
3-5+ years of IT support experience
1-2+ years of IT sales experience
3-5+ years supporting business clients within the client segment
2-3+ years of remote or hybrid experience
Experience with Microsoft Teams and Microsoft 365
Hands-on tools: Repairshopr / Syncro, Keeper Password Manager, and ConnectWise (Manage, Automate, Control, CPQ, BrightGauge, & more)
Experience with Monday.com
Network/security familiarity: Fortinet (Firewalls, Switches, APs), SonicWALL (Firewalls, Switches, APs), Ubiquiti (Routers, Switches, APs)
Typing speed: 40 WPM minimum, 60+ WPM preferred
AS/BS degree preferred
Certifications (CompTIA, Microsoft, Cisco, etc.) a plus
Active Directory and Group Policy experience
Knowledge of Windows OS, Microsoft Office, Windows Server, and VPN configuration
Office 365 administration experience
Strong customer relationship and sales skills
Ability to train and support non-technical users
Excellent time management and prioritization skills
Experience with onsite services and projects

Technologies

Microsoft Teams, Microsoft 365
Repairshopr, Syncro
Keeper Password Manager
ConnectWise: Manage, Automate, Control, CPQ, BrightGauge
Monday.com
Fortinet Firewalls, Fortinet Switches, Fortinet APs
SonicWALL Firewalls, SonicWALL Switches, SonicWALL APs
Ubiquiti Routers, Ubiquiti Switches, Ubiquiti APs
Active Directory, Group Policy
Windows OS, Microsoft Office, Windows Server
VPN Configuration
Office 365 Administration

Benefits

Performance-based profit sharing rewards
Medical, Dental, & Vision Insurance
401K & retirement benefits
Paid Time Off (Vacation, Sick, Personal)
Paid holidays
Small-business culture where your ideas make an impact
High-energy, fast-paced work environment

The Opportunity

Position: IT Sales & Support Engineer / Consultant / Specialist
Location: Saint Croix Falls, WI (remote)
100% Remote (U.S. only)
Schedule: Monday-Friday, 8 AM-4:30 PM or 9 AM-5:30 PM CST
Full-time, hourly

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14d ago

In-Home Sales & Tech Support

Asurion Insurance Services Waukesha, WI

Waukesha, WI

14d ago

$23 - $23/hr Part time Customer Service Customer Support Field Service

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Job Description

Asurion Insurance Services offers a part-time in-home field role in Waukesha, WI (onsite) that combines tech support with sales. You’ll be supported by 3 weeks of paid training and ongoing coaching as you work independently with customers using the Serve, Solve, Sell approach. Compensation includes a guaranteed base hourly rate, uncapped commissions, and additional pay for travel and phone use.

What you’ll do

You’ll travel daily to customer residences (appointments are pre-scheduled) to provide help and offer tailored product solutions. Customer interactions may take place in-home or wherever the customer is when you arrive. Throughout each visit, your focus is to deliver exceptional customer service and resolve tech issues in a way that’s easy to understand.

Complete paid training to prepare you to work independently in the field
Meet customers as scheduled and maintain a customer-first mindset throughout the interaction
Use your tech knowledge to troubleshoot and resolve customer issues with clear, understandable guidance
Help customers leave with a working resolution and a product designed to support future tech needs
Leverage Asurion’s product range to deliver solutions tailored to what each customer needs
Listen actively to identify needs and communicate product options effectively
Apply strong negotiation and communication skills, making a smooth pivot as needed to complete an appropriate sale
Consistently follow the Serve, Solve, Sell model during every appointment

Compensation & schedule

$23.00 hourly + mileage reimbursement + $35 phone stipend monthly + sales commission
Base hourly rate is guaranteed for all hours worked and paid bi-weekly
Earned pay can now be accessed early
Uncapped commissions based on sales performance, paid bi-weekly
Mileage reimbursement based on IRS guidelines, paid weekly

Part-time schedule: 5 evenings/week, hours are 4:05pm to 9:00pm.

What you need

Comfort working in a sales environment with set targets
A valid driver’s license and satisfactory driving record, with at least 1 year driving experience
Ability to provide proof of valid car insurance (excluded: Manhattan)
A personal vehicle (excluding motorcycles)
Customer appointments are in neighborhoods and cities surrounding your inventory warehouse; expected maximum travel distance is 120 miles one-way
Ability to work a varied 5-day week schedule designed to meet customers, including evenings, weekends, and holidays
A personal cellphone to stay connected while on the job
Comfort working around household pets
Efficient, adaptable, goal-oriented approach with persuasive communication
Open-minded with a passion for learning a wide range of skills
Naturally outgoing and motivated by human interaction
Work hours may vary based on business needs and market demand; flexibility may be required

Health, safety, and support

Asurion prioritizes employee health and safety. Meeting customers at their homes is designed to create a strong customer experience, and the company works to ensure employees feel safe doing their work.

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18d ago

Help Desk

viva Madison, WI

Madison, WI

18d ago

Full time Active Directory Customer Support End User Support

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Job Description

In this onsite Help Desk role with viva in Madison, WI, you will support internal client staff and public users through identity and account management services and first- and second-tier computer support. You will help ensure callers can securely access the right systems, while also diagnosing and resolving hardware, software, and network issues and assisting with software service requests.

The position focuses on verifying caller identity, managing account access (including password resets and unlocks), and maintaining accurate call and problem documentation. You will also monitor service and quality indicators using call management and ticketing systems, and support computer device operations for laptops and desktops.

Responsibilities

Provide Identity and Account Management (IAM) services for client staff and public users of client applications
Deliver 1st and 2nd Tier computer support for internal client staff
Manage and deploy computers for client staff
Verify the identity of the caller
Reset passwords and unlock accounts
Instruct callers to use self-service account recovery for future needs
Forward calls to another call center when additional assistance is required
Document call details and record problem information
Provide IT troubleshooting for hardware, software, and network issues
Provide customer assistance, escalate problems, and support service fulfillment
Monitor service and quality using real-time data from the call manager and ticketing software, plus quality assurance recordings
Support and manage computer devices (laptops and desktops)
Handle and fulfill software service requests from customers
Leverage security tools and IAM tools to manage public user accounts
Support service request management, web-based telephony, device management, and encryption

Requirements

At least 1 year of experience working with digital tools, systems, or platforms, with demonstrated ability to quickly learn new technologies
At least 6 months of experience in a customer service or client-facing role, with proven success resolving issues and building positive relationships
At least 6 months of experience in team-based environments, contributing to shared goals and communicating openly with colleagues
Excellent oral and written communication skills (3 Years - Must Have)
Analytical/problem solving skills (3 Years - Must Have)
MS Office Products experience (2 Years - Must Have)
Excel (MS) experience (2 Years - Must Have)
Word (MS) experience (2 Years - Must Have)
Outlook (MS) experience (2 Years - Must Have)

Technology

Windows 10/11
Microsoft Office 365
Adobe products
Ricoh print software
Active Directory
VPN
Multi-factor authentication tools
Excel (MS), Word (MS), Outlook (MS)
HYENA
Web-based ACD system
Service Request Management
Web-based telephony system
Device management
Encryption
Call manager
Ticketing software

Nice to Have

Experience providing IT support in a professional setting
Experience working with Microsoft Office Suite
Experience providing identity management administration
Experience working with a web-based ACD system
Experience in Technical Writing and Documentation (3 Years - Nice to Have)
Experience with HYENA (2 Years - Nice to Have)

Work Schedule and Availability

Selected hire must come onsite for two weeks of training, then work onsite 1-2 times per week after
Contractor must be available online and present to meet workload requirements
Must be available to attend scheduled meetings during client standard working hours of 7.45 am – 4.30 pm Central Time

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18d ago

Helpdesk Technician

CCA Technology Waukesha, WI

Waukesha, WI

18d ago

$45k - $55k/yr Full time Customer Support End User Support Help Desk Support

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Job Description

CCA Technology is hiring a Helpdesk Technician to serve as the first point of contact for clients in Waukesha, WI. This onsite role supports end users across Windows and macOS environments, with daily ownership of helpdesk tickets, troubleshooting, and timely escalation when deeper expertise is required.

You will work within defined service expectations, using ticketing and remote tools to diagnose issues, document outcomes, and help keep client systems running smoothly across Microsoft 365 and managed workstations.

What you’ll do

Provide first-line support for client issues via phone, email, ticketing system, or remote support tools.
Respond to and resolve tickets within SLAs, including rapid first response expectations.
Document all troubleshooting steps and results accurately in the ticketing system.
Escalate tickets to Level 2/3 or Engineering teams when appropriate.
Support Windows and macOS desktop environments.
Troubleshoot common end-user issues including password resets, email problems in Microsoft 365/Outlook, printer and network connectivity, and VPN access.
Handle basic hardware/software errors and assist users through problem resolution.
Support onboarding/offboarding tasks such as account creation, licensing, and device setup.
Use RMM tools to remotely monitor, support, and maintain workstations.
Run scripts, apply patches, and remediate alerts according to standard procedures.
Perform basic administration including password resets, MFA assistance, mailbox setup, license adjustments, and Teams troubleshooting.
Help users with MFA, phishing reports, and basic security awareness, while following internal security policies.
Maintain clear, professional client communication and support MSP values in every interaction.

Requirements

1–2 years of helpdesk, IT support, or customer service experience (MSP experience preferred).
Strong knowledge of Windows 10/11, basic networking fundamentals (DNS, DHCP, IP addressing), and remote support tools.
Familiarity with Microsoft 365 administration.
Excellent communication, problem-solving, and organizational skills.
Ability to work independently and collaboratively in a fast-paced MSP environment.

Tools and technologies

Windows 10, Windows 11, macOS
Microsoft 365, Outlook, Teams
RMM tools
DNS, DHCP, IP addressing
Kaseya, Ninja, ConnectWise, Autotask

Benefits

Competitive pay of USD 45,000 - 55,000 per year based on experience.
Professional development opportunities and certification reimbursement.
Flexible work environment.
Paid time off and holidays.
401(k) with employer matching.
Health, Dental, and Vision insurance.
Exposure to a wide range of technologies and client environments.

Preferred skills

Experience with RMM/PSA tools such as Kaseya, Ninja, ConnectWise, and Autotask.
Understanding of cybersecurity fundamentals.
A+, Network+, or similar certifications.

Core competencies include a customer-centric mindset, attention to detail, willingness to learn, accountability, positive attitude under pressure, effective time management and prioritization, and team-oriented communication.

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19d ago

IT Support Engineer II

Amazon.com Services LLC Cottage Grove, WI

Cottage Grove, WI

19d ago

$61k - $106k/yr Full time End User Support Information Technology (IT) Level II

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Job Description

Amazon.com Services LLC is hiring an IT Support Engineer II to support technology across sites within a defined geographical area in Cottage Grove, WI. In this onsite role, you will troubleshoot and resolve complex customer-impacting issues, help drive improvements, and support project execution during critical incidents.

The position focuses on delivering IT client, server, and network services while expanding your knowledge across AWS technologies, distributed systems concepts, and core engineering topics like data structures and software design patterns. Travel within your local or regional area is included to support customers across multiple buildings and remote customers.

What You’ll Do

Troubleshoot difficult IT issues without SOPs
Plan and coordinate CMs and CM templates
Collaborate with internal teams or vendors to execute projects
Lead continuous improvement efforts
Audit the quality of work performed and provide constructive feedback when needed
Automate manual tasks by creating or improving small tools that improve team efficiency
Serve as the first point of escalation
Participate in hiring, training, and development of others
Support customers from multiple buildings in the area, as well as remote customers
Travel within your local or regional area to support customers

Minimum Requirements

3+ years of IT client, server, and network service delivery experience
4+ years of IT systems or relevant commercial production environment experience
4+ years of networking experience, including DNS, DHCP, SSL, OSI Model, and TCP/IP
4+ years of Microsoft administration, Linux administration, or Cisco IOS (CLI) experience
4+ years of troubleshooting experience in a multi-user high availability environment
4+ years of PC repair, troubleshooting, deployment, and liquidation experience
High school or equivalent diploma

Tools and Technologies

DNS, DHCP, SSL, OSI Model, TCP/IP
Microsoft administration, Linux administration, Cisco IOS (CLI)
AWS technologies
Distributed systems concepts
Video conference and teleconference equipment
Windows server environment

Preferred Qualifications

3+ years of supporting a Windows server environment
Experience supporting video conference and teleconference equipment

Compensation and Location

Location: Cottage Grove, WI (onsite)
Salary range: USD 60,700 - 106,300 per year
USA, WI, Cottage Grove: 60,700.00 - 106,300.00 USD annually

Benefits

Comprehensive healthcare benefits starting on Day 1
Matching 401(k) program
Up to 20 weeks of paid parental leave
Casual dress code at each of our locations (jeans, t-shirts, safety shoes, and at times a neon safety vest)
Sign-on payments
Restricted stock units (RSUs)
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
Paid time off
Parental leave