SupportJobs.io - Jobs in tech/customer support.

Latest Jobs

1mo ago

Technical Support Analyst II

Southwest CARE Center Santa Fe, NM

Santa Fe, NM

1mo ago Closed

Full time Desktop Support End User Support Hardware Support

This position is no longer accepting applications (closed Oct 22, 2026).

Job Description

Support the day-to-day reliability of desktop systems and end-user computing across Southwest Care Center in Santa Fe and Albuquerque.

Responsibilities

Conduct onsite analysis, diagnosis, and resolution of complex workstation issues for end users.
Recommend and implement corrective solutions, including offsite repair support for remote users as needed.
Deliver desktop service levels through installation, configuration, testing, maintenance, monitoring, and troubleshooting of end-user workstations and related hardware and software.
Evaluate and implement performance upgrades, including installation of CPUs, I/O, NIC cards, hard drives, RAM, and other components.
Coordinate with the IT Team to keep the company desktop computing environment running efficiently.
Administer and resolve issues with associated end-user workstation networking software products as required.
Receive and respond to incoming calls, tickets, and e-mails related to desktop problems.
Handle move, add, and change requests as submitted.
Verify physical connection integrity, including RJ-45 Ethernet jacks, RJ-11 telephone modem jacks, and connections between PCs and servers.
Prepare tests and applications to monitor desktop performance; provide performance statistics and reports.
Assist with procedure maintenance for logging, reporting, and statistically monitoring desktop operations.
Maintain an inventory of monitors, keyboards, hard drives, modems, network cards, and other equipment.
Document desktop equipment and component failures, including repair, installation, and removal.
Work with third-party support and PC equipment vendors as necessary.
Attend staff meetings and other meetings or seminars as requested.
Perform other duties as assigned.

Requirements

Minimum 1 year of hands-on hardware troubleshooting experience.
Working knowledge of electronic medical record systems and healthcare environment experience is highly desired.
Degree in Information Systems or related field required, or equivalent work experience.
Valid driver’s license.
A+ and MCSE, MCSA, and/or MCS Azure are highly desired.
Reliable personal transportation to travel between clinics and offices.
Personal SMART phone with an adequate data plan.

Technologies

Electronic medical record systems
A+, MCSE, MCSA, MCS Azure
RJ-45 Ethernet jacks
RJ-11 telephone modem jacks
CPU, NIC, RAM, hard drives

Benefits

Competitive hourly rate
Paid time off for holidays
Overtime eligibility

Position Details

Reports to the Director of IT.
Provide comprehensive desktop support and maintenance for software, hardware, and peripherals across Southwest Care Center locations in Santa Fe and Albuquerque, NM.
Troubleshoot issues promptly and accurately in person, via telephone, and through email.
Travel coverage includes Santa Fe and Albuquerque locations; candidate must live in the Albuquerque or Santa Fe, New Mexico local market area.
Work schedule: Monday to Friday typical schedule.

Employment Details

Location: NM Santa Fe - Admin Galisteo (onsite)
Worker type: Employee
Employment status: Regular
Scheduled weekly hours: 40

View full job page →

1mo ago

Technical Support Engineer II

Axon Scottsdale, AZ

Scottsdale, AZ

1mo ago Closed

Full time Application Support Customer Support Information Technology (IT)

This position is no longer accepting applications (closed Oct 22, 2026).

Job Description

Provide front line technical support for Axon’s cloud software customers, with an emphasis on law enforcement and public safety.

Location: Scottsdale, AZ (onsite)
Experience: 3+ years

Responsibilities

Work closely with Law Enforcement customers to support a strong experience with Axon products and services
Deliver front line support for Axon software customers, documenting detailed notes for each interaction
Partner with customers to assess urgency of tickets and requests and determine priority across engineering teams
Research, troubleshoot, and diagnose customer issues across a variety of products and systems
Follow up to confirm customer systems are fully functional after troubleshooting
Log & provide detailed notes on each customer interaction
Create knowledge base articles for recurring top issues
Participate in an on-call rotation for outage escalations
Provide backup support to other Axon Support teams and colleagues

Requirements

3+ years of support experience for cloud-based products
Track record of completing goals and driving initiatives through to completion
Experience working in the Law Enforcement/Public Safety space
Forward thinking and task driven
Ability to solve complex technical problems and lead support-related projects
Strong communication skills for both technical and non-technical audiences
Experience with JSON schemas, GitHub, python, VS Code, Azure Data Studio, and SSMS
Ability to work independently with substantial latitude while maintaining focus on outcomes
Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential, highly sensitive information

Technologies

JSON schemas
GitHub
Python
VS Code
Azure Data Studio
SSMS

What You’ll Do

Reports to: Manager, Technical Support

Benefits

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Snacks in our offices

Important Notes

The job description is not intended to be exhaustive of duties, responsibilities, skills, efforts, or working conditions associated with the job.
The job description may change or be supplemented at any time based on business needs.
Some roles may require legal eligibility to work in a firearms environment.
Benefits listed may vary based on employment nature and work location.

View full job page →

1mo ago

Technical Support Engineer I

ZEISS Group Temple, TX

Temple, TX

1mo ago Closed

Full time Computer Skills Customer Support End User Support

This position is no longer accepting applications (closed Oct 22, 2026).

Job Description

The ZEISS Group team is seeking a Technical Support Engineer I to provide advanced technical assistance to end users and internal stakeholders. This onsite role is based in Temple, TX, supporting issues tied to VERACITY and other cataract-related ZEISS products. The position focuses on troubleshooting, clear communication across multiple levels, and escalation of complex matters to the right development or IT contacts.

What you’ll do

Partner with Surgeons and their teams to train, troubleshoot, and educate users on VERACITY and other cataract-related ZEISS products.
Handle complex technical questions from Field Service Engineers, Affiliates and Distributors, Sales, Customer Service, Parts, and customers via telephone, fax, and email, with rare on-site support at customer locations.
Support improvements to service documentation by providing feedback and insights when requested.
Review performance trending reports for assigned instruments to identify potential problem areas and share findings with other departments on a monthly basis.
Maintain and improve technical proficiency with company products and services, with emphasis on dedicated supported products.
Work cross-functionally with departments such as product or quality teams to resolve customer and general service issues.
Mentor Technical Support Representatives and help elevate departmental performance through onboarding and peer coaching.
Participate in policy setting and strategy changes aimed at improving customer service fulfillment.
Follow industry safety standards and take on special projects as delegated by the VERACITY Manager.

What you bring

BA/BS in Engineering or Sciences, or an equivalent combination of education and experience.
Minimum 4 years of experience as a Technical Support Engineer (or equivalent technical experience).
High technical proficiency with strong problem solving and analytical skills.
Experience with basic electronics, mechanics, optics, personal computers, and basic operating systems including Windows 95/98/NT/XP.
Strong knowledge of networking setups and protocols (preferred).
A+ and Net+ certification strongly desired.
Excellent written and verbal communication plus interpersonal skills.

Technologies

Windows 95
Windows 98
Windows NT
Windows XP
A+
Net +

Benefits

Medical
Vision
Dental
401k Matching
Employee Assistance Programs
Vacation and sick pay

View full job page →

1mo ago

Water Heating Technical Support Representative

Rheem Manufacturing O'Fallon, MO

O'Fallon, MO

1mo ago Closed

Full time Customer Service Customer Support Phone Support

This position is no longer accepting applications (closed Oct 22, 2026).

Job Description

Join Rheem Manufacturing as a Water Heating Technical Support Representative and help customers get the most from Rheem Water Heating products. This hybrid role in O'Fallon, MO combines hands-on technical support with real customer service impact, supporting both internal teams and customers with operation guidance, troubleshooting, installation questions, warranty-related inquiries, and parts identification. You will also be part of a team culture focused on continuous improvement and customer orientation.

What you’ll do

Provide technical assistance to internal and external customers on product operation, maintenance, installation, and applications.
Guide customers through troubleshooting using established diagnostic and support processes.
Help identify and recommend replacement parts using product literature, parts breakdowns, and technical resources.
Accurately document customer interactions and support activities in the ticketing system.
Escalate complex technical issues, product concerns, and emerging trends to senior team members or management when appropriate.
Support customers in a timely and professional manner to maintain a positive experience.
Use technical materials such as technical manuals, wiring diagrams, and installation instructions to resolve issues.
Collaborate with team members and cross-functional partners to move issues toward resolution.
Complete product and technical training to strengthen knowledge of Rheem products and support processes.
Perform other duties as assigned.

What you bring

High school diploma or GED required.
Some experience in a customer service-focused role; call center experience preferred.
Ability to read, write, and comprehend technical instructions, correspondence, and product documentation.
Ability to follow verbal and written instructions and apply technical information to customer situations.
Basic ability to interpret wiring diagrams, schematics, and technical drawings.
Strong problem-solving and troubleshooting skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong communication and customer service skills.
Proven ability to work effectively in a team environment.

Preferred qualifications

2+ years of customer service experience, preferably in a call center, technical support, or service-related environment.
Experience supporting technical products such as appliances, HVAC, water heating, plumbing, electrical systems, or related industries.
Troubleshooting experience with mechanical, electrical, or electronic equipment.
Field service, installation, maintenance, or repair experience.
Bilingual in English/Spanish or English/French.

How you achieve results at Rheem

Adapting
Business Understanding
Collaborating
Communicating Effectively
Continuously Improving
Customer-Orientation
Developing Self
Focusing on Results
Influencing
Managing Relationships
Managing Work
Problem Solving & Decision Making

Location and work arrangement

This role supports Rheem North America and is based in O'Fallon, MO. It is a hybrid position, with team members required to be on-site in-office 2-4 days per week.

View full job page →

1mo ago

Technical Support Agent

Harvest Right Salt Lake City, UT

Salt Lake City, UT

1mo ago Closed

$21 - $23/hr Full time Customer Service Customer Support End User Support

This position is no longer accepting applications (closed Oct 22, 2026).

Job Description

Join Harvest Right in Salt Lake City, UT as an onsite Technical Support Agent, helping customers get reliable, practical help when mechanical and technical issues come up. This role combines hands-on troubleshooting with clear communication, plus the chance to support customers across multiple channels while maintaining organized, documented resolutions. You will also have access to a benefits package that supports your health and future, including 401(k), health and dental insurance, vision insurance, a health savings account, paid time off, parental leave, and a referral program.

What you’ll do

Diagnose and resolve mechanical and technical issues through phone, chat, text, video, and email.
Walk customers through step-by-step processes to identify root causes and implement effective solutions.
Accurately document each interaction, including troubleshooting steps, resolutions, and follow-up actions in a ticketing system.
Collaborate with Customer Support, Engineering, Operations, and other teams to resolve escalated issues.
Handle multiple customer support cases at the same time while maintaining high-quality service standards.
Stay current on product updates, system enhancements, and support procedures.
Meet or exceed SLAs, quality expectations, and performance metrics.
Support process improvements that enhance customer satisfaction and operational efficiency.

What you bring

High school diploma or equivalent (required).
Strong troubleshooting, mechanical, and technical problem-solving abilities.
Effective verbal and written communication skills.
Ability to explain technical details to technical and non-technical audiences.
Accuracy in documenting support activities and ability to manage multiple priorities in a fast-paced setting.
Commitment to exceptional customer service with empathy, patience, and professionalism.
Trust-building through consistent follow-through and effective communication.
Use of critical thinking and sound judgment when handling complex situations.

Preferred qualifications

Previous experience in customer support.
Knowledge of software, hardware, networking, or other relevant mechanical and technical systems.

Location: In person in Salt Lake City, UT 84116 (required).
Pay: $21.00 - $23.00 per hour (USD).
Work schedule: onsite.

Benefits

401(k)
Dental insurance
Health insurance
Health savings account
Paid time off
Parental leave
Referral program
Vision insurance

View full job page →

1mo ago

Bi-lingual Technical Support Specialist, Wall Connector

Tesla Draper, UT

Draper, UT

1mo ago Closed

Full time Bilingual Communications Customer Service Customer Support

This position is no longer accepting applications (closed Oct 22, 2026).

Job Description

As a bilingual Technical Support Specialist for the Tesla Wall Connector, you’ll help customers through the full troubleshooting and resolution journey, from the first interaction to confirmed outcomes. This onsite role in Draper, UT supports home and mobile charging equipment through an omni-channel workflow, pairing customer communication with diagnostics and account guidance.

What you’ll do

Deliver a high level of customer service on every interaction.
Own the customer relationship from first contact through resolution across an omni-channel environment for any home or mobile charging equipment.
Process warranty-based returns for home charging products with customers and support teams.
Provide troubleshooting and customer support for Tesla charging products, including the mobile app and account management.
Meet expectations on Key Performance Indicators on a monthly, quarterly, and bi-annual basis.
Maintain Tesla standards for excellent customer communication, advocacy, and education.

How the role supports customers

Conduct initial troubleshooting with customers and perform remote investigations and resolutions, with or without customer intervention.
Educate customers and installers on Wall Connector features and functionalities, including support connected to Tesla charging offerings.
Act as a liaison between Certified Installers and their Account Managers to help ensure end-customer needs are satisfied.

What you’ll bring

Minimum 1 year of customer call handling experience.
Understanding of telemetry data, including Periscope Graphing and Basic Data Mining.
Configuration analysis and modification, including Telescope.
Connectivity and networking knowledge for connecting to a customer network.
Account administration experience, including Garage, Toolbox, password assistance, commissioning, product replacement, and account updates and corrections.
Fluency in both French and English, with strong verbal and written communication skills in both languages.
Critical thinking skills including Order of Operations, Signal (Energy) Flow, firm vs soft vs hardware, trend spotting, and push vs pull.
Additionally, candidates must be fluent in either French or Spanish and English, with strong verbal and written communication skills in both languages to collaborate with diverse teams and customers.

Technologies you may use

Periscope Graphing
Basic Data Mining
Telescope
Garage
Toolbox

Schedule

Monday through Friday, 10:30AM - 7:00PM EST

Benefits

Medical plans with plan options and $0 payroll deduction.
Family-building benefits including fertility, adoption, and surrogacy.
Dental (including orthodontic coverage) and vision plans with $0 paycheck contribution.
Company-paid HSA contribution when enrolled in the High-Deductible medical plan with HSA.
Healthcare and Dependent Care Flexible Spending Accounts (FSA).
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits.
Company-paid Basic Life and AD&D.
Short-term and long-term disability insurance with a 90 day waiting period.
Employee Assistance Program.
Sick and Vacation time, paid holidays, and additional time-off details depending on role classification.
Back-up childcare and parenting support resources.
Voluntary benefits including critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance.
Weight Loss and Tobacco Cessation Programs.
Tesla Babies program.
Commuter benefits and employee discounts and perks program.

View full job page →

1mo ago

Help Desk Analyst

Embedex Franklin, TN

Franklin, TN

1mo ago Closed

$65k - $68k/yr Full time Active Directory Azure Ad / Entra Id End User Support

This position is no longer accepting applications (closed Oct 22, 2026).

Job Description

Embedex is hiring a Senior Service Desk / Desktop Support professional for onsite day-to-day end-user and Microsoft 365 support in Franklin, TN.

Responsibilities

Deliver day-to-day technical support for desktops, laptops, applications, and end-user technology
Troubleshoot Windows 10/11 issues across desktop and workstation environments
Support Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint
Administer Active Directory including users, groups, permissions, password resets, and account access
Resolve Entra ID / Azure AD user and access issues
Manage Microsoft 365 user administration tasks such as licensing, mailboxes, and distribution groups
Investigate hardware, software, application, and workstation performance problems
Support new-user onboarding and offboarding, including workstation setup and deployment
Troubleshoot connectivity and network fundamentals such as VPN, Wi-Fi, TCP/IP, DNS, and DHCP
Support end-user peripherals including printers, docking stations, monitors, and mobile devices
Install and configure software and hardware
Own support tickets from initial issue through resolution
Escalate systems, network, or security issues when appropriate, with clear documentation of troubleshooting completed
Work directly with users across all levels of the organization

Requirements

5–7 years of professional IT support experience
Strong Windows desktop support and troubleshooting experience
Strong Microsoft 365 experience
Hands-on Active Directory experience
Experience with Entra ID / Azure AD
Solid understanding of TCP/IP, DNS, DHCP, VPN, and Wi-Fi with network troubleshooting ability
Strong troubleshooting skills with the ability to work through issues independently
Professional communication skills and experience supporting end users
Ability to work onsite five days per week
Must successfully pass a criminal background check and drug screening
Must successfully pass a credit check, including no collections, judgments, or recent bankruptcies

Technologies

Windows 10, Windows 11
Microsoft 365, Outlook, Teams, OneDrive, SharePoint
Active Directory
Entra ID, Azure AD
TCP/IP, DNS, DHCP, VPN, Wi-Fi
Intune, Windows Server, Group Policy
PowerShell, Azure

Benefits

Annual 10% performance bonus
Equity award / stock options
Comprehensive benefits package
401(k) and 401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Tuition reimbursement
Vision insurance

Nice to Have

Experience with Intune, Windows Server, Group Policy, PowerShell, Azure, endpoint management, or similar Microsoft technologies

Location and Work Model

Franklin, TN (onsite)
Franklin, TN 37069 (preferred)
Franklin, TN 37069 (required)
In person (100% on-site)

Compensation

USD 65,000 - 68,000 per year

Application confirmations

Please confirm that this is a 100% on-site role
Please confirm that the compensation range is acceptable
Please confirm that the role requires a criminal background check, drug test, and credit check