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1mo ago

Technical Support Specialist II

7-Eleven Enon, OH

Enon, OH

1mo ago Closed

$20 - $35/hr Full time Active Directory Application Support End User Support

This position is no longer accepting applications (closed Oct 23, 2026).

Job Description

Enon, OH (onsite) Technical support at 7-Eleven means keeping store technology running smoothly with advanced troubleshooting, clear documentation, and strong escalation support. In this Tier 2 role, you will work on complex POS and store infrastructure issues, support updates and deployments, and help improve first-call resolution through mentorship and knowledge sharing. The position is an onsite 24/7/365 department, with shift schedules that include second and third shift, weekends, and holidays. Pay range is $20.00 to $35.00 per hour.

What you’ll do

Act as the escalation point for Tier 1, taking ownership of more complex incidents involving POS systems, payment terminals, store networks, and IT infrastructure.
Use advanced troubleshooting methods with remote desktop tools, system logs, network diagnostics, and monitoring platforms.
Investigate recurring issues by reviewing incident trends and identifying root causes to prevent repeat failures.
Configure and troubleshoot software updates, system patches, and hardware replacements as they are deployed.
Escalate high-priority or system-wide issues to Tier 3 and specialized resolver groups, ensuring a smooth transition of details and context.
Document troubleshooting steps, resolutions, and escalation information in ticketing systems to support knowledge-sharing and process improvement.
Support the team by updating knowledge base articles and training materials used by Tier 1 specialists.
Participate in testing and validation for new store technology rollouts, system updates, and hardware deployments.
Handle network-related issues, including connectivity troubleshooting, firewall configurations, and VPN setup for remote locations.
Provide mentorship and training to Tier 1 specialists to improve first-call resolution rates and overall support efficiency.
Maintain security policies and compliance requirements while working with sensitive company and customer data.

What you bring

At least 2 years of experience in technical support, with Associates/2 Yr Degree preferred or equivalent experience.
Ability to perform repeated bending, standing, and reaching.
Advanced troubleshooting experience across hardware, software, and networking, especially for POS systems, payment terminals, and store IT infrastructure.
Hands-on experience with remote desktop tools such as TeamViewer, BeyondTrust, and Microsoft Remote Desktop, plus system monitoring platforms.
Proficiency with ticketing/IT service management tools including ServiceNow, Zendesk, and JIRA.
Knowledge of networking fundamentals: VLANs, firewalls, DHCP, DNS, and VPN configurations.
Experience using system logs, error reports, and command-line diagnostics to analyze and troubleshoot issues.
Familiarity with Active Directory, group policies, and user authentication processes.
Understanding of IT security best practices, data protection policies, and compliance standards.
Strong skills in recognizing patterns in recurring problems and recommending improvements or solutions.
Ability to manage high-pressure events (major outages or security incidents) with a methodical approach.
Strong communication skills, with the ability to explain technical concepts to both IT professionals and non-technical users.
Customer-focused support skills for store leaders and franchisees, with effective collaboration across networking, infrastructure, and development teams.
Willingness and ability to mentor and train junior support staff.
Availability for a rotating schedule covering second and third shift, weekends and holidays, and the staffing expectations of a 24/7/365 department.

Tools you’ll work with

TeamViewer
BeyondTrust
Microsoft Remote Desktop
ServiceNow
Zendesk
JIRA
Active Directory

Pay: $20.00 - $35.00 Hourly

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1mo ago

Representative 1, Technical Support

ViaPath Technologies Dallas, TX

Dallas, TX

1mo ago Closed

Full time Application Support Computer Skills Customer Support

This position is no longer accepting applications (closed Oct 23, 2026).

Job Description

As a Technical Support Representative 1 onsite in Dallas, TX, you will be the first line of support for customers using ViaPath Technologies products. This role combines hands-on troubleshooting with structured documentation, plus the chance to help customers feel confident while their issue is actively being worked.

ViaPath supports you with comprehensive coverage and flexibility, including Medical, Dental & Vision Insurance, HSA and FSA, Flexible Time Off (FTO), and Company Holidays. You will also have access to Retirement Plan (401(k)), Life & Disability Insurance, and an Employee Assistance Program (EAP). Additional well-being resources are available to support you in and out of work.

Responsibilities

Serve as an Ambassador for ViaPath.
Answer customer phone calls and help troubleshoot software and hardware issues over the phone.
Provide technical support for ViaPath products to customers, business partners, and internal employees.
Accurately document and record technical support calls and events in ticket and tracking software (call receipt, documentation entry, tracking, follow-up, escalations, and reporting).
Open and work problem issues and proactive tickets as escalated by other team members, and escalate issues that cannot be resolved using current knowledge.
Communicate with customers to maintain a comfort level that their issue is being properly addressed.
Participate in installation and upgrade activities for new and existing customers, collaborating with on-site technicians, customers, partners, and end-user customer personnel.
Support test, setup, and troubleshooting of client software installations, test platforms, and equipment.
Handle other assigned duties such as inmate request handling and data entry.
Complete training and then perform on-call work based on rotation.

Requirements

High School Diploma or GED.
6 months to 1 year of experience in a high-volume Technical Support, Helpdesk, or Technical Call Center setting.
Proficiency in basic troubleshooting of industry standard software, including Microsoft Office (Word, Excel, Outlook, etc.) (required).
Proficiency in basic troubleshooting of industry standard browsers, including Internet Explorer, Google Chrome, and Apple Safari (required).
Exceptional listening and communication skills, with strong verbal and written communication.
Ability to work in a fast-paced environment and multi-task across assignments.
Strong organizational skills.
Ability to work independently and in a team environment.
Excellent research and documentation skills.
Ability and interest to learn proprietary systems.
Schedules may vary based on business need.

Technologies You Will Use

Microsoft Office (Word, Excel, Outlook, etc.)
Internet Explorer, Google Chrome, Apple Safari
VPN, RDP, VNC
Android OS, iOS
Linux
SQL
ServiceNow

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1mo ago

Helpdesk IT Technician

Sequoya Technologies Group LLC Peterborough, NH

Peterborough, NH

1mo ago Closed

$21 - $23/hr Full time Application Support Computer Skills Customer Support

This position is no longer accepting applications (closed Oct 23, 2026).

Job Description

Sequoya Technologies Group LLC is hiring a Helpdesk IT Technician to support end users through both remote and on-site assistance. This full-time hybrid role is based in Peterborough, NH, with entry-level training provided as you build experience in helpdesk operations and desktop support.

You’ll be part of a team that handles day-to-day requests, from setting up new equipment to diagnosing desktop application issues, while keeping service tickets organized and communication clear. The position involves a rotating on-call schedule to support client needs during evenings, weekends, and holidays.

Role details

Location: Peterborough, NH (hybrid)
Work setup: Hybrid, with staff working from home 2-3 days per week and the remainder in the Peterborough office
Job type: Full-time
Schedule: Business hours 8:00am-5:00pm, Monday through Friday (excluding company holidays)
Expected hours: 40.0 hours per week
On-call: Technicians are on call during evenings, weekends, and holidays on a rotating basis for client emergencies
Training & probation: New hires work in the office every day until the 90-day training and probationary period is complete and the Service Manager determines you can work more independently

Compensation

Pay range: $21-$23 per hour
Starting pay: $21/hr, increasing to $23/hr

Responsibilities

Set up new computers
Install software
Deliver equipment to client sites
Troubleshoot desktop application issues
Answer incoming calls and create service tickets
Continue learning more advanced skills over time

Requirements

Customer service experience (any type)
High school or college technology classes
Self-study or projects
Friendly and patient approach with strong people skills
Ability and desire to work within a mutually supportive team
Excellent attention to detail
Strong verbal and written communication skills
Adequate space and Internet service to work from home as needed
Ability to work in a busy environment and prioritize tasks appropriately
Education: Associate (Required)
Windows: 1 year (Required)
Computer networking: 1 year (Required)
English: Required

Work from home and travel expectations

All employees must live within 60 minutes travel time to the Peterborough, NH office due to on-call responsibilities

Benefits

Dental insurance
Health insurance
Life insurance
Paid time off
Parental leave
Retirement plan

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1mo ago

Help Desk Analyst

WEIMER BEARING & TRANSMISSION, INC Germantown, WI

Germantown, WI

1mo ago Closed

Full time End User Support Hardware Support Help Desk Support

This position is no longer accepting applications (closed Oct 23, 2026).

Job Description

The Help Desk Analyst position at WEIMER BEARING & TRANSMISSION, INC is an entry-level role focused on delivering timely technical assistance to employees. Serving as a first point of contact, you will troubleshoot hardware, software, and network concerns while partnering with an experienced IT team to support onsite operations in Germantown, WI.

Onsite Role Details

This role is based in Germantown, WI and provides onsite technical support as needed, including assistance with installations.

Key Responsibilities

Handle initial telephone and email requests, troubleshooting basic hardware, software, and network issues
Assess and resolve a variety of hardware and software problems by identifying the root cause and applying effective solutions
Support testing, installation, and setup of computer systems and software
Track and document IT issues, trends, and recurring problems
Work with other IT team members to resolve more complex technical issues
Provide onsite assistance and support installations when required

Required Qualifications

0–3 years of relevant IT experience
An Associate’s degree or completion of relevant coursework at a technical school
Basic knowledge of operating systems, networks, programming languages, firewalls, and routers
Familiarity with common technical issues involving Microsoft Office and other software
Strong communication and listening skills when assisting users by phone or email
Strong organizational skills and attention to detail when documenting issues and requests
Willingness to learn and develop new technical skills

Tools and Technologies

The role involves working with Microsoft Office, along with operating systems, networks, firewalls, and routers.

Education

Applicants should have an Associate’s degree or completed relevant coursework at a technical school.

Compensation and Benefits

Competitive compensation
Benefits package
Lucrative profit-sharing program

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1mo ago

Help Desk Technician

Zigabyte Corporation Montgomery, AL

Montgomery, AL

1mo ago Closed

Full time Application Support Customer Service Customer Support

This position is no longer accepting applications (closed Oct 23, 2026).

Job Description

Zigabyte Corporation is hiring a Help Desk Technician for the Field Assistance Services (FAS) team at Gunter AFB in Montgomery, Alabama. This role supports 24-hour operations with 24/7/365 help desk coverage and serves as the first point of contact for field users worldwide reporting technical issues.

In this position, you will help users through phone and email, diagnose problems using available resources, and ensure issues are documented and tracked end-to-end in the Remedy Ticket Management System.

Responsibilities

Provide help desk support for all supported applications via phone and email.
Troubleshoot and diagnose customer technical issues using all available resources.
Collect necessary information from customers to effectively escalate unresolved issues when needed.
Complete thorough documentation in the Remedy Ticket Management System.
Maintain cradle-to-grave follow-through on tickets with attention to detail.
Keep current on relevant technologies.
Perform additional responsibilities as assigned by management.

Requirements

Two or more years providing effective customer service or help desk support to external customers.
Current CompTIA Security+ (Level II IAT Training) Certification.
Experience providing technical support and troubleshooting network, desktop, and/or systems hardware and software.
Strong communication skills and solid problem-solving and troubleshooting ability.
Willingness to work overtime, holidays, and weekends when necessary.
Must be a U.S. Citizen and be able to obtain and maintain a Secret-Level clearance.
Excellent verbal and written communication skills, plus strong interpersonal and customer service skills.
Strong time management skills and attention to detail.
Ability to prioritize tasks and delegate when appropriate.
Ability to perform in a high-paced environment that can become stressful at times.
Strong analytical and problem-solving skills.

Technologies

Remedy Ticket Management System

Desired Skills / Experience

Associate degree preferred, or the equivalent combination of education, technical certifications, training, or work experience.
Experience supporting one or more of: Business and Enterprise System Product Innovation (BESPIN) applications, Cargo Movement Operations System (CMOS), Logistics Module (LOGMOD), Integrated Maintenance Data System (IMDS), Air Force Portal.

Minimum Education

At least two years of related experience in customer service.
Current CompTIA Security+ (Level II IAT Training) Certification.

Job Stipulations

Must be able to work any shift for a 24/7/365 help desk.
Must be able to obtain and keep a Secret-Level clearance.

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.

Location: Montgomery, AL (onsite). Minimum experience: 2+ years.

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1mo ago

Help Desk Technician

Nobles County Worthington, MN

Worthington, MN

1mo ago Closed

$24+/hr Full time Computer Skills End User Support Help Desk Support

This position is no longer accepting applications (closed Oct 23, 2026).

Job Description

Full-Time Help Desk Technician position with Nobles County in Worthington, MN (onsite). In this role, you will help keep employees supported day to day by providing technology assistance and supporting the IT Department with general clerical tasks. The position is offered at $24.00 per hour.

What you’ll do

Provide technology support to employees and users
Support general clerical needs for the IT Department

What you bring

High School diploma or equivalent
One year of work experience
Preference for candidates who can demonstrate an advanced proficiency and understanding of technology
Valid driver’s license required

Schedule and pay

This is a Full-Time role based in Worthington, MN with an hourly rate of $24.00. Minimum experience requirement is 1 year.

How to apply

Apply through the Nobles County Administration Office. Visit www.co.nobles.mn.us for application details, as well as the full job description and benefit sheet.

Application deadline

Open until filled.

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1mo ago

Help Desk Specialist

Driscoll Health Corpus Christi, TX

Corpus Christi, TX

1mo ago Closed

Full time Customer Support End User Support Hardware Support

This position is no longer accepting applications (closed Oct 23, 2026).

Job Description

The Help Desk Specialist role supports corporate computer assets for Driscoll Health in Corpus Christi, TX. This onsite position focuses on help desk hardware and software installation, technical assistance, remote support, and ticketing operations for users and workstations.

Core Responsibilities

Maintain strict confidentiality and follow hospital policies and procedures.
Support ethical business practices and act in alignment with corporate compliance and integrity guidelines.
Inspect help desk equipment and prepare devices for delivery to end users.
Log incoming calls in the ticketing system database and close help desk tickets in a timely manner.
Monitor outstanding tickets and escalate issues when needed.
Install and maintain hardware and peripherals including monitors, keyboards, printers, and disk drives.
Load approved software packages such as operating systems and productivity applications.
Support network client setup, including installing client software and configuring TCP/IP on client workstations.
Provide remote user support using remote control applications, RDP, or SMS.
Use basic networking knowledge to troubleshoot system and application issues.
Resolve as many incoming calls as possible within the scope of knowledge and complete follow-up activities.
Route assigned tickets to the appropriate person and answer questions about system procedures, system status, and downtime.
Stay informed about system changes that affect customers and ask appropriate questions to determine problem urgency.
Follow written and/or oral standard operating procedures for repetitious application processes.
Communicate effectively with department and hospital staff and perform shift maintenance, including vacuuming the computer area and related equipment, as required by departmental guidelines.
Perform additional duties as assigned by the Helpdesk Manager.

Technical Support Scope

Create user accounts and complete password resets.
Provide print services and perform basic system troubleshooting.
Re-image PCs and repair or replace PCs and printers.
Configure email clients.
Perform advanced troubleshooting and escalate complex problems.
Serve as Telecom Support Admin by receiving requests, following up, communicating system failures, and ensuring proper ticket documentation for requests, PC setups, and configuration changes.

Requirements

High school diploma or GED.
2 years of experience preferred.
Preferred certifications: A+ and Microsoft Certified Professional (MCP).
Working technical knowledge of personal computer hardware including CPU, I/O cards, LAN cards, hard disks, memory chips, CD-ROM, and peripherals such as modems, printers, and scanners.
Advanced knowledge of Microsoft desktop operating systems and applications including MS Windows XP, Windows 7, and Windows 10, plus Internet Explorer, Google Chrome, Outlook, and the MS Office Suite (Word, Excel, PowerPoint, Access).
Basic understanding of networking technologies.
Ability to resolve simple to moderately complex equipment or software failure issues.

Technologies

TCP/IP, RDP, SMS
Remote control applications
MS Windows XP, MS Windows 7, MS Windows 10
Internet Explorer, Google Chrome
Outlook, MS Office Suite (Word, Excel, PowerPoint, Access)
A+, Microsoft Certified Professional (MCP)

Full time Application Support Customer Service Customer Support

1mo ago

Executive IT Support Consultant

Simmons Prepared Foods Inc Siloam Springs, AR

Siloam Springs, AR

1mo ago Closed

Full time Desktop Support End User Support ERP Systems

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