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5mo ago

IT Help Desk Support I

West Gate Bank Lincoln, NE

Lincoln, NE

5mo ago Closed

Full time Active Directory Cisco Computer Skills

This position is no longer accepting applications (closed Jul 1, 2026).

Job Description

IT Help Desk Support I provides first line technical assistance to bank staff, handling troubleshooting, account provisioning, security tasks, and end-user device management.

Responsibilities

Serve as the initial point of contact for West Gate Bank employees seeking technical assistance via phone, support tickets, or email.
Perform remote and on-site troubleshooting to diagnose and resolve hardware and software issues.
Create step-by-step training materials with screen captures for client and internal documentation.
Help monitor and maintain system security and implement security procedures as appropriate.
Provide technical guidance to staff and investigate problems arising from unusual causes or data errors.
Escalate application problems and inform bank personnel of updates and procedure changes.
Monitor the bank's application programs for proper use, potential efficiencies, and improved customer service.
Perform user account provisioning, deactivation, and modifications in Active Directory and identity systems.
Support password resets, MFA enrollment, and role-based access controls.
Identify and report suspicious activity, phishing attempts, or potential security incidents.
Deploy, configure, and maintain end-user devices using endpoint management tools such as Intune and NinjaOne.
Assist with patching, updates, and asset inventory tracking.
Other duties may be assigned.

Requirements

Information Technology Services: 2 years (required)

Technologies

Intune
NinjaOne
Active Directory
Microsoft Server operating systems
Microsoft Office 365
SharePoint
Teams
PowerShell
Jack Henry Silverlake
Cisco
Zoom Phone

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance

Hours of Work

Full time. Typical hours are 8:00 a.m. to 5:00 p.m. Monday through Friday with occasional exceptions.
Approximately once per month, the schedule transitions to a four-day, 10-hour workweek (7:00 a.m. to 5:30 p.m., Monday through Thursday).
During that rotation, the employee will be on call for the preceding weekend.

Primary Job Purpose

The role requires thorough knowledge of the bank’s data network and core system applications, with the ability to create and maintain an IT environment that complies with regulatory and security standards.

Job Specifications

Work Direction: Reports to the Senior Systems Engineer.
Accountability: Access to personally identifiable information and highly confidential financial data; requires utmost discretion and confidentiality.
Work Relationship: Daily contact with technology vendors and bank employees via phone, in person, electronic, and written communication; communicate clearly and pleasantly.
Supervision: No supervisory responsibilities.

Affirmative Action

Equal Opportunity Employer Veterans/Disabled

Qualifications

Education: Associate’s degree in computer science orBA in Information Technology or a similar relevant field preferred.
Experience: Minimum 2 years’ experience in Information Technology services preferred.
Experience: Microsoft Server operating systems administration experience.
Experience: Microsoft Office 365, SharePoint, and Teams systems administration experience.
Experience: PowerShell scripting is preferred but not required.
Experience: Jack Henry Silverlake experience preferred but not required.
Experience: Cisco network, switching, and routing experience preferred but not required.
Experience: Zoom Phone and Call Center experience preferred but not required.
Experience: Hands-on experience diagnosing and resolving basic technical issues.
Experience: Excellent communication and interpersonal skills.

Location and Work Setting

Onsite position based in Lincoln, Nebraska (ZIP 68516).

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5mo ago

Technical Support Engineer – Photovoltaic Solutions

Siemens San Antonio, TX

San Antonio, TX

5mo ago Closed

$62k - $106k/yr Full time Electrical Engineering Customer Service Customer Support

This position is no longer accepting applications (closed Jul 1, 2026).

Job Description

This position delivers post‑sales technical support and troubleshooting for Siemens Inverter and Energy Storage products, focusing on the Central Inverter and KACO 3‑phase String Inverter portfolio, and is based in San Antonio, TX. The role involves coordinating cross‑functional resolution with travel required to support customer issues, up to 40 percent of the time.

Location and Compensation

Location: San Antonio, TX (onsite).

Salary range: USD 61,547 to 105,509 per year.

Travel: Up to 40% to engage with high‑profile customers and field teams as needed.

Responsibilities

Deliver technical support and troubleshooting for post‑sale inquiries across the Central Inverter and KACO 3‑phase String Inverter portfolio via phone, email, and web channels.
Manage support cases to ensure proper recording, tracking, timely resolution, and closure of follow‑ups.
Apply fault isolation and root‑cause analysis to diagnose and remedy complex technical issues.
Foster a positive customer experience by collaborating with Development, Sales, and Quality Assurance teams.
Respond promptly and professionally to customer inquiries and complaints.
Lead high‑level customer resolution by coordinating across engineering, research and development, project management, sales, manufacturing, and other departments.
Work with factories and quality teams to develop and implement corrective and preventive actions.
Review processes to identify efficiency improvements and enhance departmental structure.
Provide frequent updates to stakeholders throughout the correction and resolution steps.
Coordinate with field service teams and vendors to align on materials and methods of correction.
Drive timely resolutions with an emphasis on cost awareness to support after‑delivery cost reduction for Siemens.

Requirements

Bachelor’s degree.
3+ years of experience in energy storage, solar, or utilities environments.
Project management skills with strong business acumen.
Advanced computer proficiency; experience with SAP and/or Salesforce is a plus.
Excellent verbal communication abilities for effective customer interactions.
Strong leadership capability to align multiple teams for issue resolution of complex customer scenarios.

Technologies

SAP
Salesforce

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5mo ago

Technical Support Specialist 2

Garmin International, Inc. Boulder, CO

Boulder, CO

5mo ago Closed

$25 - $37/hr Full time Active Directory Adaxes Azure DevOps

This position is no longer accepting applications (closed Jul 1, 2026).

Job Description

This full-time Technical Support Specialist 2 role in Boulder, CO provides first and second level end-user IT support with moderately complex troubleshooting, resolution, or escalation.

Responsibilities

Install, maintain, and support desktop technologies including desktops, laptops, phones, monitors, and printers; assist with network printer system maintenance
Research, resolve, and respond to questions received via telephone, e-mail, walk-ins, and callbacks across company sites in line with current procedures to share knowledge and boost user satisfaction
Acquire and maintain current knowledge of relevant product offerings and support policies to deliver technically accurate solutions
Monitor conference room performance and maintenance schedules
Manage and implement initiatives or change controls
Make recommendations for component level improvements
Identify interdependencies within system and application components
Create work instructions and knowledge articles
Demonstrate proficient use and understanding of standards and procedures
Provide reliable solutions using solid problem solving techniques, including root cause analysis and corrective actions
Mentor less experienced IT Specialists (IT Specialist 1)
Work after hours in an on-call capacity based on a rotation shared by the Help Desk and Technical Support Specialist teams

Requirements

A minimum of 4 years IT or technical experience and coursework toward a degree in IT or a related discipline
Excellent academics, with a cumulative GPA of 3.0 or higher as a general guideline
Moderate familiarity with asset, service, monitoring, and documentation tools as well as troubleshooting and research tools
Strong verbal, written, and interpersonal communication skills

Technologies

Active Directory, Adaxes, Jira, Azure DevOps (ADO)

Benefits

Garmin Benefits

Overview

This full-time Technical Support Specialist 2 position is based in Boulder, CO. The role focuses on delivering first and second level end-user IT support, addressing user needs and alerts through moderately complex troubleshooting, resolution, or escalation steps.

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5mo ago

Technical Support Specialist II - IT Services

SolutionHealth Manchester, NH

Manchester, NH

5mo ago Closed

Full time Application Support Computer Skills Customer Service

This position is no longer accepting applications (closed Jul 1, 2026).

Job Description

SolutionHealth offers a comprehensive benefits package that includes health, dental, prescription, and vision coverage for both full-time and part-time employees, along with short-term and long-term disability, life insurance, a 403(b) retirement savings plan, and tuition reimbursement. This onsite Technical Support Specialist II role is based in Manchester, NH and focuses on delivering reliable desktop and device support as well as application assistance for core desktop software across the user community.

In this position, you will provide Tier II desktop support, deploying and maintaining desktops, laptops, printers, and mobile devices, and offering application support for essential desktop applications used across SolutionHealth.

Responsibilities

Diagnose and resolve a variety of complex technical and application issues using a range of tools and applications, in person or remotely.
Receive and respond to support requests via telephone, email, and in-person through the ticketing system.
Troubleshoot mildly complex technical problems affecting hardware and software used by the user community.
Triaged and escalate more intricate issues to Tier III or Tier IV support teams as needed.
Install new desktops, laptops, printers, and peripheral devices for end users on a daily basis.
Maintain an accurate inventory of IT assets and equipment for the organization.
Hours vary based on Health System needs and can include nights and weekends.
Occasional local travel and participation in a rotating 7X24 on-call schedule, with potential after-hours work.

Requirements

An Associate’s Degree or equivalent in Information Systems or related field.
CompTIA A+ certification or equivalent credential.
A minimum of 3-5 years’ experience supporting PCs in a networked environment.

Benefits

Health, dental, prescription, and vision coverage for both full-time and part-time employees
Short-term disability, long-term disability, and life insurance
Competitive pay
Tuition reimbursement
403(b) retirement savings plan

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5mo ago

IT Helpdesk Associate

WITRON Service America LP Arlington Heights, IL

Arlington Heights, IL

5mo ago Closed

$50k+/yr Full time Database Help Desk Incident Management

This position is no longer accepting applications (closed Jun 30, 2026).

Job Description

Benefits and Culture at WITRON Service America

This on-site IT Helpdesk Associate position in Arlington Heights, IL offers a competitive annual salary of USD 50,000 and a benefits package designed to support you both professionally and personally. You’ll join a team that values continuous improvement, collaboration, and measurable impact, backed by a strong suite of benefits and career growth opportunities.

three bonus opportunities
comprehensive health benefits
Basic Life Insurance
Dependent Life Insurance
AD&D
Short-Term Disability Insurance
Long-Term Disability Insurance
401(k) match
Dental Insurance
Vision Insurance
Accident Insurance
Hospital Indemnity Insurance
Critical Illness Insurance

In this role you will contribute to a culture that emphasizes ownership, curiosity, and practical problem solving, while working in a fast-paced environment that values clear communication with clients and internal teams.

Responsibilities

Monitor system performance across multiple client sites using a blend of automated monitoring tools and manual ticket tracking.
Act both proactively and reactively to detect, investigate, and resolve incidents with minimal disruption.
Perform in-depth root-cause analysis using logs, monitoring tools, and PL/SQL queries.
Dig beyond surface fixes to understand complex or hidden issues and achieve lasting resolutions.
Continuously identify opportunities to improve system stability and related processes.
Own incidents with curiosity and persistence, aiming for durable solutions.
Document findings, resolutions, and improvement actions within the ticketing system.
Escalate critical issues appropriately and communicate clearly with internal teams and clients.
Collaborate with a high-paced team and contribute to ongoing optimization efforts.

Requirements

Strong problem-solving and logical thinking capable of analyzing complex issues and delivering effective solutions.
PL/SQL experience preferred: working knowledge of SQL databases and the ability to query and manipulate data using SQL.
General IT or Computer Interest required: genuine interest in technology and IT systems.
Stress resilience: ability to maintain composure under pressure.
Attention to detail and thorough data analysis and collection.
Adaptability: comfort adjusting to changing priorities and juggling multiple tasks.
Customer-focused mindset with excellent communication skills.

Technologies

PL/SQL
SQL
WMS (in-house warehouse management software)

Physical Requirements

Continuous walking, climbing, squatting, kneeling, and standing

Why WITRON?

Innovative environment: work at the cutting edge of technology with WITRON's advanced automated material handling system.
Continuous growth: opportunities for career development and ongoing improvement initiatives in a fast-paced setting.
Competitive benefits: a robust package that includes a three bonus opportunities program, comprehensive health coverage, and a broad array of insurance options, all supported by a strong 401(k) match.

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5mo ago

Helpdesk Technician - Tier II

Diverse CTI Oklahoma City, OK

Oklahoma City, OK

5mo ago Closed

$25 - $28/hr Full time Application Support Hardware Support Help Desk

This position is no longer accepting applications (closed Jun 30, 2026).

Job Description

Join Diverse CTI as an onsite Helpdesk Technician, Tier II, in Oklahoma City, OK. This position offers an hourly rate of $25-$28 and a comprehensive benefits package that includes 401(k) and matching, health, dental, and vision insurance, life insurance, paid time off, and a retirement plan. You will deliver hands-on technical support, oversee daily service delivery across the help desk, handle issue escalation, and maintain thorough ticket documentation and calendar coordination.

Responsibilities

Monitor service level agreements, assess priority, and assist when urgent issues arise
Provide technical support for escalated end-user problems (workstations, Microsoft 365, user access, basic networking, printers, connectivity)
Escalate complex cases to senior engineers with clear documentation and timely follow-up
Coordinate with Dispatch for complex onsite issues while managing helpdesk technician calendars
Identify bottlenecks and support the team in surfacing and addressing issues
Keep ticket notes, statuses, and documentation up to date within ConnectWise Manage
Join the monthly on call rotation to assist with after hours emergent issues

Requirements

Strong customer service and communication skills
Highly organized with meticulous attention to detail
Ability to multitask, prioritize, and perform well in a fast-paced environment
Capability to remain calm under pressure and make sound decisions
Skill in creating clear Knowledge Base entries to educate technicians

Technologies

Windows workstation troubleshooting
Microsoft 365 / Entra ID
User account and access issues
Remote support tools
DNS, DHCP, Trunking, VLANs
Firewall programming
ConnectWise Manage
WatchGuard Firewalls
UCaaS platforms

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

What success looks like

Issues resolved without unnecessary escalation
Project tickets closed efficiently
SLAs consistently met
Clients receive clear, proactive communication
Continued education within a fast growing environment

Preferred qualifications

Experience in an MSP environment, preferably as a Tier 1 Helpdesk
Tier 1 / Tier 2 support experience
Experience with ConnectWise Manage or similar PSA platforms
Experience with WatchGuard Firewalls
Experience with UCaaS platforms

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5mo ago

Help Desk Customer Service Representative (LTE - Multiple Vacancies)

State of Wisconsin - Elections Commission Madison, WI

Madison, WI

5mo ago Closed

$20 - $24/hr Full time Application Support Computer Skills Contact Center

This position is no longer accepting applications (closed Jun 30, 2026).

Job Description

This Limited Term Employment Help Desk role provides user and business process support for the WisVote system. The position is based onsite in Madison, Wisconsin, and runs from June through November.

Responsibilities

Generate logon IDs and passwords for WisVote users.
Respond to Help Desk calls and inquiries.
Troubleshoot and resolve issues impacting users or processes.
Record and monitor interactions in the help center log.
Reset user passwords as needed.
Route or escalate issues to the appropriate staff.

Requirements

Background in information systems through education, training or practical experience with system methodologies, tools and techniques.
Proficiency in Microsoft Office applications (Word, Excel, Outlook, etc.).
Experience delivering hardware, software and application support to diverse users.
Experience providing customer service in an office environment as the first point of contact.
Experience providing administrative and program support to management, including tasks such as data entry, drafting general correspondence, and proofreading documents.