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5mo ago

Technical Support Specialist

Kahler Automation Corporation Fairmont, MN

Fairmont, MN

5mo ago Closed

$26 - $36/hr Full time Application Support Computer Skills Customer Service

This position is no longer accepting applications (closed Jul 4, 2026).

Job Description

A onsite Technical Support Specialist role in Fairmont, MN focused on phone based hardware diagnostics, installation, and user training.

Responsibilities

Provide telephone support to Kahler customers, primarily for Kahler hardware products.
Instruct users on operating equipment, software, and manuals.
Offer phone support to Kahler staff during startup projects.
Install or assist service personnel with hardware installation and peripheral components such as electrical panels and control devices.
Assess each customer’s unique application environment to determine how Kahler Automation equipment can address problems.
Load and test PLC software and other control device software.
Follow established processes, procedures, or protocols when resolving customer issues.
Develop and update operator manuals and test procedures.
Configure devices and systems, observing functions to verify proper operation.
Respond to client inquiries about system operation and diagnose hardware, software, and operator issues remotely.
Recommend or perform minor remedial actions to restore operation.
Document actions in the customer record.
Record component serial numbers for meters, scales, and similar items for history and warranty traceability.
Communicate clearly and use sound judgment to help customers diagnose and resolve Kahler equipment issues.
Coordinate with customers to return parts for repair and route parts to vendors as needed.
Address warranty repair needs as they arise.
Suggest inventory levels for repair stock.
Conduct quality assurance testing on selected panels prior to shipment.
Recommend new or enhanced features based on customer feedback for product development.
Complete and file daily work reports, including time and materials used.
Ensure reports accurately reflect hours worked and supplies used.
This description is not exhaustive; duties may extend beyond listed tasks as assigned by supervision.

Requirements

Dependability and reliability to perform duties with or without direct supervision.
Strong communication skills, delivering ideas and instructions positively and effectively.
Teamwork and cooperation, functioning well with coworkers and supervisors as part of a cohesive team.
Sound judgment with the ability to make reasonable decisions.
Adaptability to adjust to changing ideas and activities.
Role modeling behavior for other employees.
Creativity and initiative in solving problems.
Attendance and reliability, including willingness to work overtime when required.
Commitment to safety and safe work practices.
Productivity, delivering work of acceptable quality within expected timeframes.
Education/Experience: Associate degree or equivalent from a two year college or technical school in computers or electronics; or six months to one year of related experience/training; or an equivalent combination of education and experience.
Computer Skills: Proficiency with Microsoft Word and Excel; ability to operate system or equipment specific software.
Reasoning Ability: Use logical decision making to diagnose customer issues over the phone; may require innovative problem solving; ability to define problems, collect data, establish facts, and draw valid conclusions; interpret a range of technical instructions in mathematical or diagram form and manage multiple variables.
Math Ability: Competence with calculations such as discounts, percentages, proportions, area, and volume; ability to apply basic algebra and geometry concepts.
Language Ability: Effective communication with clients under stress; strong listening skills to understand issues and convey solutions clearly; ability to present information and respond to questions from managers, clients, customers, and the public; ability to read and interpret general business publications, professional journals, technical procedures, or government regulations.
Certificates and Licenses: Valid Driver's License.

Technologies

Microsoft Word
Microsoft Excel
PLC software

Values

Curious Attitude: Motivated to explore and find answers that lead to the best outcomes.
Focus on Quality: Maintains high standards and integrity in work results.
Passion for Service: Serves customers with a professional and responsive approach.
Dedicated Spirit: Takes ownership of responsibilities to achieve organizational goals.

Work Environment and Physical Demands

The role may involve working near moving mechanical parts and exposure to electrical hazards and vibration. Moderate noise levels are typical. The position requires regular lifting and moving of materials, with heaviness ranging from 25 to 100 pounds on occasion. Visual requirements include close, distance, peripheral, depth, and focused vision. Occasional standing, walking, sitting, hand use, reaching, climbing or balancing, and stooping may be needed.

Employee Supplied Tools

5 Straight blade screwdrivers: 3/32, 1/8, 5/32, 1/4 inch
2 Phillips screwdrivers: #1 and #2
1 pair long nose pliers
1 diagonal cutter
1 Ideal wire stripper
1 8 inch crescent wrench
1 set of nut drivers up to 1/2 inch
1 set of Allen wrenches up to 3/8 inch
1 hammer
1 small knife
Other specialized tools supplied by Kahler

Travel

Travel is not a regular part of this position.

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5mo ago

HVACR Technical Support Specialist – Refrigeration (Walk-In Coolers/Freezers)

Turbo Air Long Beach, CA

Long Beach, CA

5mo ago Closed

$60k - $70k/yr Full time Electrical Engineering Customer Support Hardware Support

This position is no longer accepting applications (closed Jul 4, 2026).

Job Description

Overview

The successful candidate will deliver expert technical assistance, guide installation and maintenance practices, and collaborate with engineering, service, and product teams to resolve complex issues. Strong communication skills are essential for effectively supporting technicians, contractors, and end-users over the phone, via email, and through remote diagnostics.

Responsibilities

Provide technical support for walk-in cooler and freezer refrigeration systems, controls, compressors, and related components.
Troubleshoot mechanical, electrical, and refrigeration problems using phone, email, and remote diagnostic tools.
Assist installers and service technicians with startup procedures, wiring, system configuration, and diagnostics.
Review warranty claims, interpret service documentation, and propose repair solutions.
Document all support calls and issues in the CRM system.
Collaborate with engineering, service, and product teams to resolve escalated technical problems.
Offer guidance on proper installation practices and routine system maintenance.
Support internal sales teams with product and technical questions.

Requirements

5+ years of experience in commercial refrigeration or HVAC/R technical support
Strong understanding of refrigeration cycles, electrical controls, defrost systems, and pressure/temperature diagnostics
Ability to read wiring diagrams and schematics
Excellent communication and problem-solving skills
Proficient with computers, CRM tools, and remote support platforms

Benefits

Dental insurance
Health insurance
Paid time off
Vision insurance

Job Details

Job Type: Full-time

Salary: $60,000 - $70,000 per year

Location: Onsite in Long Beach, CA

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5mo ago

Technical Support Scientist, Olink proteomics

Thermo Fisher Scientific St. Louis, MO 🇺🇸 Remote

St. Louis, MO

5mo ago Closed

$59k - $85k/yr Full time Application Support Biotech Pharma Customer Service

This position is no longer accepting applications (closed Jul 4, 2026).

Job Description

Remote-based Technical Support Scientist focusing on Olink proteomics, collaborating with field scientists, customers, and internal teams to deliver timely support and high customer satisfaction; travel about 10 percent across the US with coverage for the Midwest, South, and Northeast regions.

Responsibilities

Provide advanced customer applications support in partnership with field application scientists, assisting business development managers and customers with Olink kits and core labs; address issues related to user skill, instrument operation, and data analysis to maximize customer satisfaction.
Collaborate across multiple company departments to identify optimal solutions for queries and issues raised by Olink customers.
Ensure customers receive top-tier support via phone, video conferences, and email.
Communicate with customers respectfully by phone, email, and letters; maintain accurate records of discussions and correspondence.
Deliver high quality internal support for analysis service teams.
Oversee the Olink support mailbox and ensure timely responses.
Propose improvements to products and internal processes based on customer feedback.
Manage customer complaints with appropriate solutions and timely alternatives.
Update external cases and solutions in SFDC (Salesforce).
Travel approximately 10 percent within North America, with additional travel outside North America as needed.
Coordinate and manage technical support across field applications scientists, customers, and internal teams such as Business Development Managers/Directors, Project Coordinators, AS lab, Data Science Team, and Product Management to ensure timely support, high customer satisfaction, and ongoing process improvements.

Requirements

Bachelor’s degree in Molecular Biology or related field with 1+ years of customer support and hands-on laboratory work; relevant technical certifications are a plus.
Experience in customer relationship management within a technical environment; hands-on work with laboratory instruments (pipetting robots, automation workflow systems, PCR instruments).
Strong proficiency with CRM and ERP systems; ability to update and document cases in systems like Salesforce.
Advanced skills in Microsoft Office (Excel, PowerPoint, Word) and Power BI.
Excellent written and verbal communication skills in English; additional languages are a plus.
Solid knowledge of proteomics and biomarker discovery; familiarity with next-generation sequencing and Olink technology is advantageous.
Understanding of quality management systems and compliance requirements.
Ability to adapt to changing priorities and handle time-sensitive requests; strong organizational skills and multitasking ability.
Strong problem-solving capabilities; capable of working independently and collaboratively in a structured environment.
Experience in hands-on laboratory work with instruments such as pipetting robots, automation systems, and PCR instruments; comfort with laboratory workflows.
Proficiency with CRM and ERP platforms; participation in process improvement and documentation efforts.
Legal ability to work in the United States without sponsorship now or in the future; ability to pass a comprehensive background check and drug screen.
Knowledge of next generation sequencing and Olink technology is a plus.

Technologies

SFDC (Salesforce), Power BI, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, CRM and ERP systems, pipetting robots, PCR instruments, automation/workflow systems, next generation sequencing, Olink technology.

Benefits

Health coverage including medical, dental, and vision.
Employee assistance and family support programs, commuter benefits, and tuition reimbursement.
Paid time off, holidays, parental leave, disability and life insurance.
401(k) retirement plan and Employees’ Stock Purchase Plan (ESPP).

Location and Schedule

Location: Remote role serving Missouri, with nationwide travel as needed across the Midwest, South, and Northeast US.
Work schedule: Standard Monday through Friday.
Environment: Laboratory setting and office.

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5mo ago

Technical Support Lead

PrideStaff Bend, OR

Bend, OR

5mo ago Closed

$24 - $30/hr Full time Application Support Customer Relationship Management (CRM) Customer Service

This position is no longer accepting applications (closed Jul 4, 2026).

Job Description

Benefits and culture

This onsite, Bend, Oregon role offers stability, a clear growth path, and competitive compensation. You will support a local manufacturing client at senior levels, guiding support processes to maximize customer satisfaction while collaborating closely with cross-functional teams. PrideStaff connects you to a broad network of opportunities across more than 3,000 employers, with options that range from temporary assignments to full-time roles.

Onsite in Bend, Oregon with in-person collaboration across teams.
Competitive pay at $24 - $30 per hour.
Full-time schedule from Monday through Friday.
Leadership growth with a defined path to Technical Support Manager as the team expands.
Impact on product adoption through successful launches of new product lines and ongoing customer adoption.
Process and automation focus to improve internal documentation, support workflows, and tools, including AI bot training.
Cross-functional collaboration across customer success, sales, engineering, operations, and service teams.
Broad career network access to opportunities with thousands of employers.

Responsibilities

Provide professional technical support to customers via phone, email, and support systems.
Answer questions and troubleshoot Windows-based software configuration, installation, networking, and monitoring products.
Manage and document support cases clearly in Zendesk and, over time, Salesforce Service Cloud or a similar platform.
Follow up with customers to ensure issues are resolved in a timely and professional manner.
Escalate complex issues to engineering, product, or service teams as needed.
Help improve support processes, internal documentation, and customer-facing resources.
Track common issues and surface trends to internal stakeholders.
Support KPIs related to responsiveness, ticket resolution, ticket volume, and customer satisfaction.
Partner with customer success, sales, and solutions engineering to ensure smooth handoffs and identify expansion opportunities.
Contribute to the development of support automation, AI bot training, and other tools that enhance efficiency and the customer experience.
Support the successful launch and ongoing adoption of new product lines.

Requirements

Experience in a technical support, applications support, customer support lead, or similar role.
Strong technical aptitude and comfort troubleshooting software, networking, and hardware-related issues.
Ability to assist customers with configuration, installation, and connectivity troubleshooting.
Ability to explain technical information clearly to both technical and non-technical audiences.
Strong communication, organizational, and problem-solving skills.
Experience supporting customers over the phone and through case-based support systems.
Ability to work onsite in Bend, Oregon.
Comfortable collaborating across customer success, sales, engineering, operations, and service teams.

Technologies

Zendesk
Salesforce Service Cloud
Jira
Confluence

Career growth

This position is designed as a leadership track within the evolving support organization, offering a clear path to Technical Support Manager as the team and function grow.

Work schedule

Full-time, Monday through Friday, onsite in Bend, Oregon.

Company overview

PrideStaff offers a range of rewarding career options, from flexible temporary assignments to full-time roles. With offices across the country, PrideStaff provides an inside track to great jobs with more than 3,000 employers.

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5mo ago

Industrial Refrigeration Technical Support Specialist

Hill Phoenix a Dover Food Retail Company Colonial Heights, VA

Colonial Heights, VA

5mo ago Closed

Full time Industrial Refrigeration Specialist

This position is no longer accepting applications (closed Jul 4, 2026).

Job Description

Based in Colonial Heights, Virginia, this on-site role supports after-sales technical service for Hill Phoenix, a Dover Food Retail Company. The position emphasizes delivering expert remote assistance to customers and service partners, while coordinating with field personnel and internal teams to resolve issues with first-contact efficiency.

Responsibilities

Provide expert remote technical support to customers, service partners and internal departments to improve knowledge and resolve issues related to operation, installation, troubleshooting, and maintenance of DFR products.
Assist the Sales team as needed with product complaints, questions, and resolutions.
Coordinate problem-resolution activities across quality, warranty, field service, engineering, and sourcing functions.
Contribute to the development of technical service bulletins informing service partners and internal teams about common field issues and resolutions.
Serve as the internal escalation point for the after-sales support team to maintain service levels and ensure accurate resolutions.
Collaborate directly with Engineering and other departments when information requests require cross-functional input.
Support process-improvement initiatives through active participation.

Requirements

High School diploma or GED / Equivalency.
2+ years of experience in a customer-facing role in a business-to-business environment.
3+ years of experience delivering remote technical solutions in a call center setting or 3+ years’ experience with the manufacture, testing, or support of HVAC or refrigeration products.
2+ years’ experience with at least one DFR system used to support DFR products (for example: Syteline, Integra, AS-400, Salesforce, etc.).

Technologies

Syteline
Integra
AS-400
Salesforce
Outlook
PowerPoint
Excel
Word
Vision

Benefits

Medical, Dental, and Vision
401k Retirement Plan
Flexible Spending
Paid Holidays
401(k) matching
Dental insurance
Health insurance
Vision insurance

Ideal Candidate

Excellent communication and problem-solving skills
Professional and courteous demeanor
Strong industry knowledge and experience
Strong technical aptitude with a mechanical inclination and ability to troubleshoot electrical circuitry and related schematics
Customer and brand advocate
Familiarity with formal problem-solving techniques
Skilled with customer contact technology and software, including telephony systems and CRM (Salesforce preferred)
Solid communication skills with a customer-service focus
Ability to interpret store layouts and technical documents
Proficiency with MS Office applications (Outlook, PowerPoint, Excel, Word) and Vision

Values

Collaborative Entrepreneurial Spirit
Winning Through Customers
Respects and Values People
Expectations for Results
High Ethical Standards, Openness, and Trust

Job Details

Job Type: Full-time
Expected Hours: No less than 40 per week
Work Location: In person
Application Question: Do you have refrigeration/electrical trouble shooting experience

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5mo ago

Technical Support Representative

Lutron Electronics Co., Inc Las Vegas, NV

Las Vegas, NV

5mo ago Closed

Full time Application Support Contact Center Customer Service

This position is no longer accepting applications (closed Jul 4, 2026).

Job Description

Lutron Electronics offers a structured Work-Study opportunity at our Las Vegas Service Center, delivering on-site training and hands-on exposure to retail end users and residential clients. You will gain practical experience with our lighting and shading solutions within a collaborative, customer-focused culture that values growth and integrity.

Benefits

Structured training and ongoing mentorship to build a strong technical foundation.
Hands-on experience supporting real-world IoT and lighting automation products.
Guidance to support your professional growth and explore potential future full-time opportunities at Lutron.
Competitive compensation and benefits package.

Overview

Lutron Electronics is seeking motivated students to join as Work-Study participants at our Las Vegas, NV Service Center. As part of the Technical Support team, you will provide technical assistance to a diverse customer base, helping retail end users and residential clients maximize the benefits of Lutron’s lighting and shading solutions.

Responsibilities

Act as a trusted advisor by guiding customers on product selection, compatibility, installation, and usage to deliver a seamless, end-to-end support experience.
Provide first-level technical support via phone or email, troubleshooting lighting control systems, smart devices, and network-connected solutions.
Diagnose and resolve complex technical problems using strong analytical and problem-solving skills, escalating more advanced issues when appropriate.
Build strong customer relationships through clear, confident communication, delivering calm and dependable support to installers, contractors, and end users.
Demonstrate passion for helping customers, stay flexible and adaptable to changing markets, think creatively to improve solutions, maintain a customer-focused approach, and act with integrity.

Requirements

Currently pursuing an associate or bachelor's degree.
Cumulative GPA of 3.0 or higher.
Proven interpersonal and communication skills.
Self-motivated and driven to achieve results.

Work hours

On-site, team-oriented environment (5 days per week) with a typical 4-hour daily block from 8:00 AM to 12:00 PM Pacific Time, or flexible hours aligned with academic commitments with prior arrangement.

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5mo ago

Technical Support Specialist, Level II

CAL IT Group Huntington Beach, CA

Huntington Beach, CA

5mo ago Closed

$25 - $35/hr Full time Application Support Autotask Computer Skills

This position is no longer accepting applications (closed Jul 4, 2026).

Job Description

Responsibilities

Deliver on-site and remote end-user support with a focus on client satisfaction, quality service, and technical excellence
Support Windows and macOS environments, provisioning new users for software and hardware, troubleshoot network connectivity, install operating systems and applications, perform system imaging and migrations
Conduct mid-level network diagnostics and repairs under the guidance of senior technicians
Assist with proactive monitoring of client backups and data recovery operations
Document all work professionally and submit accurate daily timecards
Provide escalation support and mentor the Technical Support Team, implementing new procedures, policies, and goals
Delegate tasks and help achieve daily, weekly, and monthly targets
Monitor call and ticket queues, assist with daily goals, and perform quality control to reduce errors and improve procedures
Establish, recommend, and implement policies to ensure quality, timely, and efficient customer-oriented services
Create, maintain, and improve Autotask checklists/templates and IT Glue documentation
Audit customer accounts to ensure information accuracy
Handle escalated issues from customers
Analyze existing operations and schedule training sessions and meetings to discuss improvements
Update work schedules and troubleshoot as required
Motivate staff and foster an environment where questions and concerns are welcomed
Manage and participate in the on-call schedule

Requirements

Three to five years of experience in a similar role
Bachelor degree or college diploma in a related field preferred
MSP experience is a plus
CompTIA Network+ or equivalent certification or experience
Excellent communication skills with a strong customer focus
Excellent technical, diagnostic, and troubleshooting abilities
Strong interpersonal skills including mentoring and coaching, with the ability to interact with colleagues at all levels
Dynamic, energetic, motivated, and positive outlook; proficient with Microsoft Office (Word and Excel)
Ability to work with minimal supervision; team player with good interpersonal skills
Solid understanding of networking including switches, routers, servers, cables, racks, firewalls, LAN, WAN, TCP/IP, DNS, latency, VoIP, QoS
Valid driver's license and access to reliable transportation as required
Willingness to participate in after-hours on-call rotation