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5mo ago

Help Desk Technician

Thrive Foods American Fork, UT

American Fork, UT

5mo ago Closed

Full time Active Directory Computer Skills Hardware Support

This position is no longer accepting applications (closed Jun 22, 2026).

Job Description

Thrive Foods offers an onsite, hands-on Help Desk Technician role in American Fork, Utah. This position focuses on practical IT support across hardware, software, and documentation, with responsibilities centered on using the ticketing system to track requests and time and contributing to the development and maintenance of IT procedures. It’s a collaborative role that supports end users and helps strengthen the company’s IT processes.

Responsibilities

Resolve technical issues for end users on Windows and macOS systems
Troubleshoot basic network and connectivity problems
Set up and provision new IT equipment, including laptops, monitors, and peripherals
Support ongoing documentation and improvement of systems and processes
Manage IT assets by tracking inventory and service or repair activity
Train end users on proper technology and software usage
Assist with phone system management
Maintain a clean and organized work environment
Support the IT Manager with additional projects as needed
Use the company’s ticketing system to track support requests and time spent on tasks
Create new procedures and maintain existing documentation related to the position

Requirements

High School Degree or Equivalent
6 months or more of Help Desk experience
Experience with ticket systems to document issues, troubleshooting steps, and resolution
Ability to support user account setup, password resets, and basic access troubleshooting
Ability to prioritize multiple support requests and manage time effectively
Familiar with remote support tools and techniques for assisting users in different locations
Understanding security best practices, including phishing, antivirus, and password management
Strong problem-solving skills and close attention to detail
Basic knowledge of VPN, WLAN/LAN, and basic TCP/IP technologies
Experience with Windows 11, macOS, and Active Directory basics
Service-oriented mindset with a passion for helping others
Basic understanding of troubleshooting Microsoft 365 user setup and account-related issues
Experience with Microsoft 365 administration, including basic user and license management, is preferred
Exposure to Azure administration and Intune is a plus
Exposure to SCCM and ITSM platforms is a plus
CompTIA certification is preferred

Technologies

Windows 11
macOS
Active Directory
Microsoft 365
Azure
Intune
SCCM
ITSM platforms
VPN
WLAN
LAN
TCP/IP

Physical requirements

Consistent and reliable attendance
Typical office or warehouse environment
Occasional lifting of up to 30 lbs
Must be able to perform essential duties with or without accommodations

Schedule

This is an hourly position with a typical Monday through Friday schedule from 8:00 a.m. to 5:00 p.m. Occasional overtime may be required based on business needs.

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5mo ago

16+Years Helpdesk Specialist Master

GoIntellects Inc. Washington, DC

Washington, DC

5mo ago Closed

$32 - $35/hr Contract Active Directory Application Support Computer Skills

This position is no longer accepting applications (closed Jun 22, 2026).

Job Description

This onsite helpdesk specialist role supports the DC Government in Washington, DC, delivering Tier 1 and 2 technical support, user services, device management, escalation handling, and security and compliance tasks.

Role Overview

An onsite support professional providing frontline and secondary technical assistance to government users. The position emphasizes effective communication, device and software management, issue diagnosis, and adherence to security policies while coordinating with specialized teams as needed.

Key Responsibilities

Deliver Tier 1 and Tier 2 support for desktops, laptops, mobile devices, printers, and peripherals.
Troubleshoot Windows operating system issues, Microsoft 365, VPN, network connectivity, and standard enterprise applications.
Assist with password resets, account unlocks, and identity management via Active Directory and other authentication tools.
Diagnose and resolve hardware faults, software errors, and configuration problems.
Serve as the initial point of contact for IT support requests via phone, email, ticketing system, or walk-in visits.
Communicate in a clear, courteous, and professional manner with end users.
Document all support interactions, resolutions, and follow-up actions in the ticketing system.
Provide guidance and training to users on basic technology functions and best practices.
Install, configure, and update software and operating systems on end-user devices.
Support device imaging, deployment, and lifecycle management.
Maintain an accurate inventory of IT equipment and related documentation.
Escalate complex or unresolved issues to specialized teams (network, security, server, or applications support).
Collaborate with IT colleagues to identify recurring issues and recommend improvements.
Participate in incident response efforts during outages or critical system disruptions.
Ensure devices and systems comply with District security policies.
Support patching, antivirus updates, and security configurations on end-user devices.
Report potential security incidents or vulnerabilities to appropriate teams.
Contribute to continuous improvement by recognizing patterns and recommending changes.
Provide second-tier support for issues related to PC, server, or mainframe applications or hardware as needed.
Interact with network services, software systems engineering, and applications development to restore service or identify root causes.
Simulate or reproduce user problems to diagnose operating difficulties and guide resolution.
Suggest system modifications to reduce user problems and improve reliability.

Qualifications and Experience

Minimum education: High school diploma or equivalent; an associate degree or technical certification is preferred.
16 years of relevant experience in helpdesk or IT support roles.
Strong knowledge of Windows 11, Microsoft 365, and common enterprise applications.
Familiarity with Active Directory, ServiceNow ticketing systems, and remote support tools.
Proven ability to troubleshoot hardware, software, and network issues.
Excellent communication, customer service, and problem-solving skills.
Certifications: CompTIA A+, Network+, or Security+.
Experience supporting government or large enterprise environments.
Knowledge of ITIL practices and service management principles.
Strong customer-service orientation with the ability to work independently and as part of a team.
Patience, professionalism, and attention to detail; capable of managing multiple tasks in a fast-paced environment.
Approach to problem solving includes user discussion, diagnosis, research, isolation, resolution, and follow-up.

Technology Stack

Windows 11
Microsoft 365
Active Directory
ServiceNow
VPN

Contract Details

Location: Washington, DC (onsite)

Compensation: USD 32 - 35 per hour

Job Type: Contract

Education and Experience baseline: Bachelor's degree in IT or related field or equivalent experience

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5mo ago

Help Desk Specialist II (Full-Time)

The Iowa Clinic West Des Moines, IA

West Des Moines, IA

5mo ago Closed

Full time Active Directory Computer Skills Hardware Support

This position is no longer accepting applications (closed Jun 22, 2026).

Job Description

This full-time Help Desk Specialist II provides intermediate IT support for internal clinic staff across The Iowa Clinic locations. The role is onsite in West Des Moines, IA, with phone-based remote assistance and escalation, and includes mentoring of junior technicians.

Responsibilities

Address escalated incidents affecting endpoints, authentication, applications, and connectivity
Conduct on-site workstation deployments, imaging, hardware replacements, peripheral setup, and hands-on troubleshooting
Utilize FreshService daily for ticketing, asset management, service catalog, and knowledge base; author and update knowledge articles
Oversee the endpoint lifecycle, including imaging, software deployment, asset tracking, and hardware refresh cycles
Handle intermediate Microsoft Entra ID and Active Directory tasks such as group management, MFA, shared mailboxes, and licensing
Support clinical applications, printers, and devices in coordination with application owners
Mentor Level I technicians and provide real-time escalation support
Identify recurring issues and collaborate with senior IT staff on process improvements
Participate in on-call rotations and after-hours escalation coverage

Requirements

Associate or Bachelor’s degree in IT or related field, or equivalent experience
2 to 4 years of IT or service desk experience; healthcare IT experience preferred
Strong working knowledge of Windows 11, Microsoft 365, Entra ID, and Active Directory
Experience with endpoint management tools such as Intune, Automox, or similar
Proficiency with FreshService or comparable service desk platforms
Preferred certifications: CompTIA A+, Network+, Microsoft MS-900, or equivalent

Technologies

FreshService service desk platform
Windows 11 operating system
Microsoft 365 suite
Microsoft Entra ID
Active Directory
Intune
Automox or similar endpoint management tool

Benefits

Competitive 401(k) with employer match and profit sharing
Employee incentive and rewards programs
Training and professional development opportunities
Health and wellness program with up to $350 per year in incentives
Quarterly volunteer opportunities with local nonprofits
Transparent communication through all-employee meetings, team huddles, and feedback surveys
A fun, engaging workplace with team events, celebrations, contests, and employee appreciation activities

What’s in it for you

Competitive 401(k) with employer match and profit sharing
Employee incentives and rewards programs
Training and professional development opportunities
Health and wellness program with up to $350 per year in incentives
Quarterly volunteer opportunities with local nonprofits
Transparent communication through all-employee meetings, team huddles, and feedback surveys
A fun, engaging workplace with team events, celebrations, contests, and employee appreciation activities

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5mo ago

IT Help Desk Technician 1

Universal Language Service, Inc. Bellevue, WA

Bellevue, WA

5mo ago Closed

Full time Active Directory Application Support Computer Skills

This position is no longer accepting applications (closed Jun 22, 2026).

Job Description

Entry-level IT Help Desk Technician I, onsite in Bellevue, WA, delivering first-line support for hardware, software, and network issues.

Responsibilities

Act as the initial contact for end users seeking technical help via phone, email, or the ticketing system.
Troubleshoot and resolve common hardware, software, and network problems.
Escalate more complex issues to advanced support when necessary.
Install, configure, and maintain desktops, laptops, printers, and mobile devices.
Assist with software deployments, updates, and regular maintenance tasks.
Help internal and external users with system access, usage, and business process questions.
Record support activities, resolutions, and updates in the ticketing system.
Update internal documentation and processes.
Maintain an inventory of IT equipment and supplies.
Assist with user account management using Active Directory and Azure Entra ID, including activation, deactivation, and password resets as needed.
Handle printer tasks such as installation, toner replacement, and error troubleshooting.
Maintain a minimum 40 hour workweek, Monday through Friday, 8:00 AM to 5:00 PM, at the Bellevue Corporate Office, not including after-hours work unless required by the company.
Perform other duties and special projects as assigned.
Prepare workstations for new hires, deploying hardware and software as required.
Set up and remove user accounts for IT systems as required.
Troubleshoot hardware and software issues as needed.
Collaborate with external vendors on escalated support tickets.
Create or compile reports for management as required.
Manage Windows updates and other security updates on user workstations.
Assist with system maintenance and testing outside standard business hours as needed.
Participate in on-call rotations to support IT needs around the clock.
Collect user feedback and propose technology-driven improvements to management to optimize workflows.
Set up, configure, and deploy iPads to clinical and administrative teams.
Ensure iPads connect to secure Wi-Fi networks and troubleshoot connectivity issues.
Provide on-site IT support to staff, covering basic iPad functionality and app assistance.
Monitor device performance and escalate hardware or software issues as needed.
Document technical procedures and maintain an asset inventory.
Collaborate with IT and clinical teams to ensure devices comply with security and regulatory standards.
Support routine updates, reconfigurations, and redeployments of mobile devices as required.
Execute manual and automated test cases under guidance from senior QA staff.
Document and report test results clearly and accurately.
Identify and track software defects using Jira, Bugzilla, or Azure DevOps.
Re-test fixes to verify defect resolution.
Review functional and technical requirements to confirm testability.
Help identify unclear or incomplete specifications.
Collaborate with developers, business analysts, and other QA team members.
Participate in agile ceremonies including stand-ups, planning, and retrospectives.
Create and maintain test cases, scripts, and data.
Update documentation to reflect changes in features or requirements.
Help set up and maintain QA test environments.
Ensure test environments mirror production conditions where applicable.
Promote QA best practices and contribute to ongoing improvements in testing processes.
Keep up to date with software testing tools and trends.
Support QA automation by maintaining or executing test scripts as directed.
Learn and use basic automation frameworks and tools.
Perform regression testing to validate functionality after code changes.
Ensure previously functioning features remain stable.
Conduct basic UI and UX checks to identify inconsistencies, broken elements, or usability issues.

Requirements

Requires a high school diploma or equivalent; an Associate degree or IT certifications (for example, CompTIA A+ or Network+) are preferred.
0 to 2 years of experience in technical support or IT helpdesk roles.
Foundational knowledge of Windows and Mac operating systems.
Familiar with basic server and network concepts, with the ability to boot and restart servers and network devices and perform low complexity network tasks.
Advanced proficiency with Windows operating systems.
Experience using Microsoft Office 365, Active Directory, and common business applications.
Experience with Active Directory and/or Azure Entra ID.
Basic PC troubleshooting skills.
Basic printer knowledge and troubleshooting abilities.
Experience supporting Apple iOS devices in an enterprise or healthcare setting is preferred.
Familiarity with Bluetooth and wired audio device pairing.
Strong communication and customer service skills.
Ability to work independently and respond quickly to on-site support needs.
Comfortable working in a hospital environment, including patient-facing areas.
Professional work ethic and integrity when handling confidential information.
Ability to prioritize tasks and work efficiently under pressure.
Willingness to learn and adapt in a dynamic environment.
Experience with Mobile Device Management systems such as Jamf or Intune is preferred.
Knowledge of HIPAA and healthcare data handling best practices is preferred.
Previous experience in a hospital or clinical support role is preferred.

Technologies

Active Directory
Azure Entra ID
Windows OS
Microsoft Office 365
Jira
Bugzilla
Azure DevOps
iPads
Apple iOS
Jamf
Intune
MDM

Physical Requirements

The employee is regularly required to talk or hear.
The employee is regularly required to work on a computer and to read from a computer screen for long periods of time.
The employee is frequently required to stand, walk, use hands to finger, handle or feel, reach with hands and arms, and kneel, squat, and crawl in confined spaces.
The employee may be required to lift and carry computer components up to 50 pounds frequently, with or without assistance.

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5mo ago

Help Desk Support Specialist

University Health San Antonio, TX

San Antonio, TX

5mo ago Closed

$1,905 - $2,675/hr Full time Contact Center Customer Service Customer Support

This position is no longer accepting applications (closed Jun 22, 2026).

Job Description

The Help Desk Support Specialist role at University Health in San Antonio, TX is an onsite position with an hourly rate of USD 1,905 to 2,675 per hour.

Responsibilities

Handles trouble calls related to online services, network connectivity, and end-user issues.
Acts as the first point of contact for users seeking assistance.
Captures problem details and either resolves the issue or ensures timely escalation to the appropriate support level.
Advocates for and promotes the Health System's Guest Relations Policy.

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5mo ago

IT Support Technician / Help Desk - Networking Focus

Nep Electronics, Inc. Wood Dale, IL

Wood Dale, IL

5mo ago Closed

$25 - $32/hr Full time Active Directory Azure Cloud

This position is no longer accepting applications (closed Jun 22, 2026).

Job Description

The IT Support Technician role centers on networking-focused IT support, delivering on-site assistance to internal users and maintaining network infrastructure. The position leverages Cisco network gear and Microsoft 365 services within an onsite setting in Wood Dale, Illinois.

Location and work arrangement

Location: Wood Dale, IL 60191. This is an onsite, in-person role.

Compensation and schedule

Hourly rate: $25.48 to $32.00. Expected hours: 40 per week.

Responsibilities

Serve as the primary contact for IT support requests via phone, email, and in-person visits.
Diagnose and address hardware, software, and connectivity issues promptly.
Configure, manage, and troubleshoot Cisco switches and routers.
Administer Microsoft 365 services including Exchange Online, Teams, and SharePoint, with user and license management.
Install and maintain workstations, printers, and peripheral devices.
Manage user accounts and access controls in Active Directory and Entra ID.
Monitor endpoint security with Carbon Black, handling alerts, policy administration, and incident response.
Document issues, resolutions, and IT procedures clearly for future reference.
Identify recurring issues proactively and propose durable solutions.
Coordinate with vendors and third-party support when necessary.
Assist with network monitoring, VLAN configuration, and basic firewall management.

Requirements

Minimum three years of experience in an IT help desk or support technician role.
Hands-on experience with Cisco IOS for switches and routers, including configuration, troubleshooting, VLANs, and trunking.
Microsoft 365 administration experience (Exchange Online, Teams, SharePoint, Intune, or equivalent).
Strong knowledge of TCP/IP networking, DNS, DHCP, and basic routing concepts.
Proficiency with Windows 10/11 and Windows Server environments.
Excellent verbal and written communication skills, with the ability to explain technical concepts to end users.
Ability to work independently, prioritize tasks, and take initiative with minimal supervision.
Experience managing users and groups in Active Directory and Entra ID.

Technologies

Cisco IOS, Cisco switches, Cisco routers
Microsoft 365 (Exchange Online, Teams, SharePoint, Intune, Entra ID, Active Directory)
Carbon Black, Atera, Docker, Linux
Windows 10/11, Windows Server
Microsoft Azure (Web Apps, Azure SQL, resource management)
Group Policy
VoIP / Teams Phone systems

Nice to Have

Certifications such as CompTIA A+, Network+, or Microsoft certificates (MS-900, MD-102, etc.).
Experience with Atera RMM and ticketing platform.
Familiarity with Carbon Black endpoint security and antivirus management.
Knowledge of Group Policy management.
Basic experience with Docker containers on Linux.
Experience with Microsoft Azure services including Web Apps and Azure SQL.
Experience supporting VoIP or Teams Phone systems.

Benefits

Health, vision, and dental insurance plus supplemental options
401(k) with company match
Paid Time Off (PTO)
Collaborative team and stable work environment
Opportunity to grow in a hands-on, varied technical environment

Experience and commute requirements

Experience: IT Support Technician / Help Desk with 3 years of experience required.

Ability to commute: Wood Dale, IL 60191 required.

Work location: On-site

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5mo ago

Technical Support Engineer (Branch Engineer)

GadellNet Indianapolis, IN

Indianapolis, IN

5mo ago Closed

$50k - $60k/yr Full time Active Directory Computer Skills Customer Support

This position is no longer accepting applications (closed Jun 22, 2026).

Job Description

Onsite Technical Support Engineer (Branch Engineer) at GadellNet in Indianapolis provides hands-on IT support for a client, resolves issues on site, and coordinates with dispatch, including an on-call rotation and some travel, with a salary range of USD 50,000–60,000 per year.

Responsibilities

Serve as a trusted on-site resource to resolve issues for remote teams
Act as the primary point of contact for assigned CSE clients regarding technical issues
Repair, warranty, and deploy client workstations
Diagnose and remediate network-related issues for clients
Identify opportunities for hardware and software upgrades or gaps and report to account management
Maintain and contribute to client documentation as needed
Participate in an after-hours on-call rotation
After-hours tasks may include installing and configuring server room hardware such as switches, firewalls, and UPS devices
Troubleshoot and resolve remote tickets when on-site work is not available

Requirements

Occasional physical effort to twist, stretch, and lift over 50 lbs
Reliable transportation and a valid driver’s license
After-hours work required for critical outages, projects, and on-call rotation
2+ years of troubleshooting experience with relevant IT systems
2+ years of experience with network design, maintenance, and installation
Application support experience
Exceptional interpersonal skills with a focus on rapport-building, listening, and questioning
Strong documentation skills
Ability to conduct research across a wide range of computing issues
Ability to present ideas in a user-friendly, business-friendly manner
Working knowledge of a range of diagnostic utilities
Excellent written and verbal communication skills

Technologies

Windows 11
Server 2022
Office 365
Online Exchange 2019
Microsoft Teams
Office Suite
Adobe
PowerShell
CMD
Active Directory
GPO
Zebra printers
Wireless access points
Network cabling
Office 365 deployments

Desirable Skills

Experience with server administration
Active Directory management
GPO maintenance and setup
In-depth understanding of Zebra printers
Proficiency with PowerShell and CMD

Values

Make an impact
100 percent responsibility, 0 percent excuses
Grow or die

Benefits

Health, vision, and dental insurance
Paid time off, including parental leave and volunteer time
Flexible work environment
Access to mental health services
Employee matching donation program
401k with employer matching

Eligibility to Work in the US

GadellNet does not offer work visa sponsorship for this role
All candidates must be legally authorized to work in the United States at the time of application
Employment is contingent on identity verification and eligibility to work in the United States