Texas

Support Jobs in Texas

319 jobs found

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Today

Service Desk Analyst - IM Service Desk

Christus Health San Antonio, TX

San Antonio, TX

Today

Full time Application Support Computer Skills Customer Service

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Job Description

CHRISTUS Health is seeking a Service Desk Analyst to deliver dependable, first level technical support for Information Management. This onsite role in San Antonio, TX focuses on fast, professional customer service while helping resolve hardware and software requests. You will support end users through phone, email, and self service tickets, documenting everything in the ticketing system and escalating when needed to keep service moving.

What you’ll do

Provide first level hardware and software support, including password resets, in a professional and timely manner.
Deliver Five-Star Customer Service by staying polite, courteous, and friendly to both CHRISTUS Health teams and external customers.
Acknowledge customers immediately, determine their needs, and guide them toward resolution for issues and requests.
Help customers understand and use tools and applications such as MEDITECH, Microsoft Office Suite, WYSE/PC terminals, and printers.
Answer questions about system operations and work proactively by assessing the scope of problems and escalating to next level support when necessary.
Assign or route tickets to the appropriate higher tier or second level support group when First Call Resolution does not occur.
Follow established Service Desk policies and procedures for processing, escalating, notifying, and closing calls.
Maintain complete ticket documentation, including incident description, customer and hardware details, troubleshooting steps, final resolution, and communication of outcomes to the customer.
Manage Support Teams Service Desk dockets to ensure SLAs are met.
Follow up with internal and external technicians and analysts to provide ticket status updates.
Support knowledge sharing by creating Knowledge Base Articles and Wiki entries for Information Management teams.
Assist Service Desk Analyst II's and III's and second level analysts with evaluating change management resolutions for new products and technologies.
Act as a liaison between the Information Management Department and customers.
Complete other assigned duties and special projects from Service Desk Team Leads, Service Desk Supervisor, or Service Desk Manager.

What you bring

High School Diploma

Schedule and employment

Work Type: Full Time
Work Schedule: 5 Days - 8 Hours
Work Location: San Antonio, TX (onsite)

Technologies you’ll work with

MEDITECH
Microsoft Office Suite
WYSE/PC terminals
Printers
Knowledge Base Articles
Wiki entries

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Today

Help Desk Specialist

Texas Farm Bureau Casualty Insurance Company Waco, TX

Waco, TX

Today

Full time Application Support Cloud Device Management Device Management

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Job Description

This onsite Help Desk Specialist role in the Information Systems department provides first-line technical support for corporate business needs in Waco, TX.

Responsibilities

Troubleshoot and resolve issues with corporate hardware and software
Research and understand the logic of complex individual computer programs and systems
Support end users through walk-throughs and overview training
Maintain helpdesk work orders, updating and resolving tickets according to established procedures
Escalate problems and work orders to the appropriate personnel as needed
Coordinate with vendors for problem resolution when required
Manage multiple projects and requests simultaneously
Report status on assigned projects
Provide after-hours problem resolution as required
Provide recommendations to improve helpdesk procedures
Comply with the Company Driving and Safety Policy, including Certified Fleet Operation requirements
Perform other duties as assigned

Requirements

Associate degree or above in a computer-related field
1-2 years experience
Strong problem-solving skills
Ability and willingness to learn and extend skills
Strong oral and written communication abilities
Proficiency in Microsoft Office software
Technical proficiency in:
- PC Operating Systems
- PC Hardware
- Printer Hardware
- Microsoft Office 365 Application Software
- Microsoft Intune
- Azure
- Mobile Device Operating Systems
- Access Manager
- Active Directory
- CICS
Willingness to travel as required
Typing ability of 30 WPM without errors
Valid Texas driver’s license and driving record at time of hire that would not place the employee on probation or disqualify the employee from Certified Fleet Operator status under the Company Driving and Safety Policy

Technologies

Microsoft Office
Microsoft Office 365 Application Software
Microsoft Intune
Azure
Access Manager
Active Directory
CICS
PC Operating Systems
PC Hardware
Printer Hardware
Mobile Device Operating Systems

Physical Requirements

Use of PC, telephone, copy machine, fax, and other office equipment over six (6) hours per day
Extended periods of sitting and concentration
Occasional bending, twisting, crouching, pulling, pushing, lifting, and moving items up to 30 lbs

Working Conditions

Occasional long, irregular hours
Occasional travel by auto or other public transportation
Work performed in a company-owned or company-leased office environment

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1d ago

IT Service Desk Specialist II

NetImpact Strategies Fort Sam Houston, TX

Fort Sam Houston, TX

1d ago

$50k - $60k/yr Full time Application Support End User Support Hardware Support

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Job Description

The IT Service Desk Specialist II provides technical support to end users for a Federal agency. This position is 100% onsite in San Antonio, TX (Fort Sam Houston) and requires eligibility for a Secret Clearance.

Location

Fort Sam Houston, TX (onsite)

Compensation

USD 50,000 - 60,000 per year

Role Responsibilities

As an IT Service Desk Specialist II, you will support end users for hardware, software, and systems-related needs, serving as the escalation path for moderate to highly complex issues.

Provide technical support to end users via phone, email, or chat for hardware, software, and systems issues, including support coverage for call overflow during peak time or reduced staffing.
Troubleshoot and resolve hardware and software issues; escalate complex problems as necessary and act as the escalation path to resolve moderate to highly complex technical issues.
Use Microsoft and management tools to process support requests, including installing and troubleshooting Microsoft OS and office automation software.
Perform on-site maintenance for government-owned equipment, including desktops, laptops, and mobile devices, and manage LAN-connected device repairs and modifications.
Configure and troubleshoot peripherals such as printers, monitors, and scanners, addressing hardware, software, systems, and peripheral issues both remotely and on-site.
Document all support activity in the ticketing system, including problem identification, resolution, and final disposition.
Install, configure, and troubleshoot common network protocols including Transmission Control Protocol (TCP) and Internet Protocol (IP), along with wireless protocols.
Resolve issues related to automation hardware, software, systems, and peripherals on-site, at the support center, or remotely.
Ensure repaired systems are fully operational by testing both standalone and network-connected configurations, and perform hardware and software updates.
Support the development and maintenance of a knowledge management system to improve support efficiency.

Required Experience and Education

Minimum 4 years of progressive experience in IT service desk or related technical support roles.
Bachelor’s degree and/or equivalency.

Security Clearance and Certification Requirements

Must be eligible for a Secret Clearance.
IAT II certification per DoD 8570.01-M requirements: (CCNA-Security, GICSP, GSEC, Security+ CE, SSCP).
CE: Associate level certification (professional preferred).

Additional Qualifications

Ability to work 100% onsite in San Antonio, TX; occasional travel may be required.

Technologies

Microsoft OS
Office automation software
Transmission Control Protocol (TCP)
Internet Protocol (IP)

Benefits

Comprehensive medical, dental, and vision insurance starting the first of the month after joining.
401(k) plan with immediately vested employer contributions; no matching required.
Generous Paid Time Off (PTO), including one (1) additional day of paid wellness leave per calendar year, and observance of ten (10) federal holidays.
Pet Insurance.
Tuition reimbursement, internal training programs, and company-sponsored industry certifications.
Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more.

Preferred Qualifications

Experience supporting federal customers in a service desk or IT support capacity.
Familiarity with Microsoft operating systems, office automation tools, and network troubleshooting.
Previous Federal Consulting Experience.

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1d ago

IT Support Technician

Andersen Inc. Dallas, TX

Dallas, TX

1d ago

$27 - $33/hr Contract Customer Support End User Support Information Technology (IT)

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Job Description

Andersen Inc. is hiring an IT Support Technician for on-site technical assistance in Dallas, TX within an international IT environment.

Responsibilities

Provide on-site IT support services to customers at the assigned location
Handle incoming service requests and assist with common IT-related issues
Troubleshoot and deliver technical assistance as required
Work independently while maintaining a professional customer experience
Support daily operations through reliable system maintenance

Requirements

3+ years of practical experience in IT support, computer maintenance, or technical troubleshooting
Ability to work independently and provide on-site assistance to customers
Proficiency in the relevant local language to communicate with customers and understand their technical issues
Good problem-solving skills and the ability to communicate effectively with customers
Willingness to work as an independent contractor and accept service requests on an as-needed basis
English level from Upper-Intermediate and above

Contract Details

Job type: contract
Work location: in person
Pay range: $27.78 - $33.45 per hour

Benefits

Stable and competitive salary
Extensive benefits package

Nice-to-Have

Experience providing IT support to individual customers or small businesses
Experience working independently and managing customer visits
Strong customer service and communication skills
Positive customer reviews or an established profile on local service platforms
Flexible availability

Why This Role May Be a Fit

Andersen works with companies including Siemens, Johnson & Johnson, AstraZeneca, BNP Paribas, Allianz, Ryanair, TUI, Verivox, and Media Markt
Company growth of 60–100% annually over the past four years
Mentoring and adaptation systems for new employees
Transparent performance review and assessment systems to support your development path
Focus on continuous learning, including access to educational platforms, seminars, and practices
A knowledge base and resource management institution established over 19 years
Teams with streamlined processes formed since 2007, with opportunities to learn from colleagues
Stable and competitive salary with an extensive benefits package
Multiple growth paths, including development as a specialist or manager

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1d ago

Service Desk Analyst II

MB2 Dental Carrollton, TX

Carrollton, TX

1d ago

Full time Application Support Comptia Comptia A+

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Job Description

Support end users and partner practices by diagnosing and resolving service desk issues across hardware, networking, access, and dental practice systems.

Responsibilities

Answer inbound service desk calls and resolve end-user IT issues for remote partner offices and onsite users; log every interaction in Issuetrak.
Manage a daily ticket queue by prioritizing tickets based on priority and age, following up until resolution, and documenting steps clearly for handoff.
Provide desk-side support at headquarters (walk-up) and assist during company events as needed.
Troubleshoot and repair desktops, laptops, monitors, printers, scanners, and imaging sensors, including driver, BIOS, and system file repairs plus equipment replacements.
Triage practice-management and imaging software issues, including connectivity, login, and X-ray image problems; examples include Dentrix, Eaglesoft, and Dexis.
Escalate software issues to the appropriate vendor for resolution when required.
Resolve account, password, and access problems, including VPN, Splashtop remote access, remote PCs, virtual machines, and shared drives.
Troubleshoot office outages and network problems such as internet, Wi-Fi, firewall and switch issues, server problems, and battery backup concerns; coordinate with internet providers and vendors when needed.
Request vendor on-site (dispatch) support by writing the scope of work, scheduling with the office manager, confirming completion, and closing the request.
Submit and track hardware replacement requests, including quotes, approvals, delivery tracking, and keeping the practice updated throughout.
Escalate complex issues to Operations, Infrastructure, Field Services, or other teams with complete notes; maintain ownership of the user relationship until the issue is resolved.
Participate in an on-call and overtime rotation to support practices outside regular hours.
Attend staff meetings to recommend IT performance optimizations and help prevent repeat issues.
Collaborate with internal departments to ensure IT needs are met.
Perform additional duties as assigned to support evolving business needs.

Requirements

CompTIA A+ and CompTIA Net+ certifications OR 5+ years of experience in IT performance analysis and end-user support in the health industry.
Ability to lift up to 75 lbs and assist with equipment setup and relocation.
Proficiency with CRM and task management software.
Exceptional analytical and problem-solving skills.
Advanced collaboration, communication, and interpersonal skills.
Excellent organizational and time management skills.

Technologies

Issuetrak, Dentrix, Eaglesoft, Dexis
VPN, Splashtop
macOS
CompTIA A+, CompTIA Net+

Benefits

Medical, dental, vision, and life insurance
Short- and long-term disability
PTO
Paid holidays
Traditional and Roth 401(k) options
More

Preferred Qualifications

Working knowledge of macOS or a related Apple certification (advantageous for supporting Apple end users).
Prior experience in a dental or healthcare setting, including familiarity with dental practice management and imaging systems (asset).

Location: Carrollton, TX (onsite)

Minimum Experience: 5 years

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1d ago

IT Desktop Support & Pilot Migration Technician

DominateForex LLC Austin, TX

Austin, TX

1d ago

$23+/hr Contract Active Directory Desktop Support Device Enrollment

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Job Description

DominateForex LLC is seeking 3 experienced IT technicians for a short-term, 4-day enterprise pilot migration focused on on-site desktop support and Microsoft Intune-enabled pilot deployment.

Responsibilities

Provision, configure, and migrate endpoint hardware and operating systems to target platforms using modern deployment workflows.
Manage device enrollment, apply baseline configurations, verify compliance policies, and deploy core software packages through Microsoft Intune.
Deliver white-glove, post-migration floor support for end users, troubleshooting hardware, OS, application, and access issues in real time.
Validate user and identity details after migration, including user profiles, Active Directory / Entra ID groups, multi-factor authentication (MFA), and permissions.
Diagnose and resolve edge-case migration failures, document technical bugs and resolutions, and share post-pilot feedback with the lead architecture team.
Support hardware swaps and workstation setup, including cable management, monitor configuration, and peripheral testing.

Requirements

2+ years of enterprise IT experience in desktop support, workstation migration, or endpoint engineering.
Hands-on experience with Microsoft Intune / Microsoft Endpoint Manager (MEM) for device management, profiles, and application deployments.
Strong knowledge of Windows 10/11 administration, including user profile data migration and local system troubleshooting.
Understanding of Active Directory / Entra ID plus DNS, DHCP, and VPN configuration and basic network connectivity troubleshooting.
Excellent verbal communication and customer service skills, including assistance for non-technical users under tight deployment deadlines.
Fully available for all 4 on-site days from November 9 through November 12.

Technologies

Microsoft Intune
Microsoft Endpoint Manager (MEM)
Active Directory
Entra ID
Multi-factor authentication (MFA)
Windows 10
Windows 11
DNS
DHCP
VPN
Endpoint engineering
Microsoft Intune administration

Compensation

$23.00/hour

Job Details

Job type: Contract
Expected hours: 32.0 per week
Work location: Onsite in Austin, TX

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1d ago

IT Helpdesk I

Tomball Controls Von Ormy, TX

Von Ormy, TX

1d ago

Full time Active Directory Application Support End User Support

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Job Description

The Help Desk Level I Technician serves as the first point of contact for end-user IT support at Tomball Controls, handling requests, troubleshooting issues, and driving timely resolutions across hardware, software, networks, and systems.

Role Overview

This position supports users through diagnostic troubleshooting and professional assistance. The technician will assess reported problems, document findings, and resolve issues when possible, escalating more complex cases to the appropriate IT team members.

Responsibilities

Respond to and resolve technical support requests via phone, email, and ticketing systems.
Troubleshoot and diagnose issues involving desktop computers, laptops, printers, mobile devices, and other IT equipment.
Provide support for Microsoft Windows, macOS, Microsoft 365, and commonly used business applications.
Assist with network connectivity troubleshooting, including wired and wireless networks, VPN access, and remote connectivity.
Manage user accounts in Active Directory, including password resets, permissions, and group membership administration.
Document troubleshooting steps, solutions, and resolutions in the company knowledge base.
Collaborate with IT team members to resolve technical issues and appropriately escalate complex problems.
Install, configure, maintain, and support hardware and software according to company standards.
Participate in IT initiatives such as system upgrades, software deployments, migrations, and infrastructure improvements.
Support adherence to company IT policies, cybersecurity standards, and best practices.

Requirements

Associate degree in Information Technology, Computer Science, or a related field; equivalent work experience may be considered.
Minimum 1 year of experience in a Help Desk, Desktop Support, or Technical Support role.
Working knowledge of Windows and macOS, Microsoft 365, and common business applications.
Experience with Active Directory administration, Microsoft 365 administration, and basic network troubleshooting.
Familiarity with IT ticketing systems such as ServiceNow, Autotask, or ConnectWise, along with remote support tools.
Strong analytical, troubleshooting, and problem-solving skills with the ability to work independently and with others.
Excellent verbal and written communication skills and a customer-service orientation.
Ability to manage multiple priorities, organize workload effectively, and work in a fast-paced environment.
CompTIA A+, Network+, or Microsoft certifications are preferred but not required.
Experience troubleshooting network cabling, patch panels, and physical connectivity issues.

Technologies

Microsoft Windows
macOS
Microsoft 365
Active Directory
ServiceNow
Autotask
ConnectWise
VPN
CompTIA A+
CompTIA Network+

Physical Requirements

Ability to sit, stand, walk, and move throughout office and manufacturing environments as needed.
Occasionally lift and carry computer equipment and peripherals up to 50 pounds.
Ability to work under desks, in network closets, or at equipment racks during installations or troubleshooting.
Ability to travel between company locations, as required.
Must be able to use standard office and IT equipment, including computers, mobile devices, and diagnostic tools.