Specialist

Specialist Support Jobs

352 jobs found

Today

IT Support Specialist

Quantam Solutions Sandy Hook, KY

Sandy Hook, KY

Today

$21 - $22/hr Full time End User Support Hardware Support Help Desk Support

Apply Now

Job Description

Quantam Solutions is hiring an IT Support Specialist to provide on-site desktop support at the Little Sandy Correctional Complex in Sandy Hook, KY. This role supports approximately 275 devices and works within DOC expectations in a correctional environment. The position offers an hourly rate of USD 21 to 22, with benefits including 401(k), health, dental, and vision insurance, a health savings account, life insurance, paid time off, and a referral program.

What you’ll do

Deliver desktop support for devices such as tablets, desktops, laptops, printers, copiers, and phones.
Help troubleshoot and support security cameras, servers, and network switches as needed.
Resolve IT issues promptly and efficiently to minimize disruption for DOC staff.
Follow DOC policies while working in a correctional environment, including interactions with both staff and inmates as required.
Complete mandatory training, including a three-week orientation focused on prison-specific protocols and general employee orientation.

What you bring

Minimum 1–2 years of desktop support experience, including troubleshooting and maintenance of devices such as tablets, desktops, laptops, printers, and phones.
Helpful familiarity with security cameras, servers, and network switches.
Strong customer service skills and the ability to communicate and work professionally in a correctional facility environment.
Ability to pass a DOC background check and extensive drug screening.
Adaptability to work in a prison atmosphere, including the ability to interact with inmates when necessary.

Location and schedule

This is an onsite role at the Little Sandy Correctional Complex in Sandy Hook, KY.

Application requirements

Confirm you can work onsite at the Little Sandy Correctional Complex in Sandy Hook, KY.
Confirm you have 1–2+ years of IT support experience.

View full job page →

Today

Air Compressor Technical Support Specialist

Atlas Copco Group Bay Minette, AL

Bay Minette, AL

Today

Full time Customer Support Field Service Hardware Support

Apply Now

Job Description

Provide technical support, training, and field assistance for Quincy rotary and reciprocating compressed air products.

Responsibilities

Deliver technical assistance and product expertise for Quincy rotary and reciprocating systems
Support Field Service Technicians, distributors, and end users with maintenance, service, and training
Help customers find the technical information needed to support Quincy Compressor performance
Keep technical knowledge current on new products, modifications, and warranty policies
Maintain up-to-date product documentation for the Technical Service Department
Produce daily reports of field problems received by phone and email
Provide training for service technicians and distributors in service school and in the field when needed
Provide training for internal teams and the distribution network
Complete special projects or assignments aligned with department and division goals
Administer remote monitoring platform ICONS
Accompany service technicians to customer sites to perform air audits
Compile field data and construct reports in a timely manner
Assist with Industrial Air Piping design and modifications
Perform Quality Air Auditing
Perform Compressor Power Consumption Audits
Troubleshoot networking and connectivity for compressed air equipment

Requirements

High School Degree required; Mechanical or Civil Engineering degree preferred
2 years’ experience in a relevant role preferred
Knowledge of compressed air products and services
Technical expertise and strong problem-solving ability
Excellent phone skills
Strong computer skills
Excellent customer service and interpersonal skills
CAD experience preferred but not required
Able to move about the facility (standing, walking) and occasionally be on customer sites depending on location
Travel required domestically and internationally, up to 40% maybe required

Technologies

ICONS
CAD

Benefits

Individual learning opportunities, world-wide job opportunities, and on-the-job training
Company vehicle, work clothes, and specialty tools
High standards for workplace safety
Fair compensation package
Health insurance, paid leave, and retirement benefits
Diverse, collaborative environment focused on being valued, proud, empowered, respected, developed, and rewarded

Location

On-site role reporting into Bay Minette, Alabama

View full job page →

Today

Specialist - IT Service Desk

Celanese Pasadena, TX

Pasadena, TX

Today

$30 - $56/hr Full time Device Management Help Desk Help Desk Support

Apply Now

Job Description

Celanese is hiring an IT Service Desk Specialist for an onsite role in the Clear Lake area (Pasadena, TX) at a chemical plant environment. This position focuses on delivering responsive, high-quality IT support to end users while keeping workplace technology secure, documented, and well maintained.

What you’ll do

Resolve Level 1 and Level 2 incidents and fulfill service requests across phone, email, walk-up support, and the self-service portal, aligned with service level targets and strong customer service standards.
Provision and maintain end-user computing equipment, including desktop and laptop hardware, software, and peripherals, following IT operations policy and procedures.
Escalate incidents to the appropriate IT operations resources in accordance with established procedures.
Monitor open tickets for accuracy, urgency, and problem resolution within prescribed Service Level Agreements.
Create and maintain a document repository containing fixes, installation procedures, technical tips, and other office technology processes.
Identify, research, and support implementation of new technologies in line with IT operations policy and procedures.
Track and manage IT assets (logical and physical) according to IT operations policy and procedures.

What you bring

Proven experience in a technology support role.
Strong knowledge of Microsoft-based operating systems, with emphasis on Windows 10, Office 2016, and Internet Browsers.
Excellent interpersonal skills, including communication and presentation.
Commitment to standardization and continuous improvement.
Ability to work independently and make decisions where necessary.
Familiarity with Office 365 components.
In-Tune and ServiceNow platform experience or exposure.
OT environment exposure and manufacturing plant, chemical plant experience.
A+ certification or equivalent is highly preferred.
Experience supporting a manufacturing plant.
Familiarity with ITIL and HDI Incident Management best practices.
Familiarity with Wintel (Windows client and server technology), Cisco-preferred networking, anti-virus, and general security.
Understanding of network standards, protocols, and security policies.
BitLocker Encryption experience.

Tools and technologies you’ll work with

Windows 10, Office 2016, Internet Browsers, Office 365, In-Tune, ServiceNow, ITIL, HDI Incident Management, Wintel, Cisco, anti-virus, and BitLocker Encryption.

View full job page →

2d ago

IT Support Specialist

ECN Operating LLC Remote 🌍 Remote

Remote

2d ago

Full time Active Directory Application Support Customer Service

Apply Now

Job Description

The IT Support Specialist at ECN Operating LLC is the first point of contact for technology questions and support needs across Elite Clinical Network. This role handles helpdesk requests through Freshservice, delivering timely and courteous assistance to end users.

Role Summary

As the initial intake for IT support, you will troubleshoot and resolve a range of hardware, software, and account-related issues. Requests are managed via the Freshservice ticketing system, with submissions accepted through the portal or by email at ITSupport@eliteclinicalnetwork.com.

Key Responsibilities

Act as the primary point of contact for end-user IT support requests received through the Freshservice portal or email.
Triage, prioritize, and resolve helpdesk tickets in alignment with defined SLAs; escalate complex issues to senior IT staff when needed.
Troubleshoot and resolve hardware and software issues on Windows 10/11 and macOS endpoints, including laptops, desktops, and peripherals.
Support Microsoft 365 applications including Outlook, Teams, Word, Excel, SharePoint, and OneDrive, including tasks such as password resets, license management, and account issue resolution.
Assist with device setup, imaging, enrollment, and configuration using Microsoft Intune and Autopilot for both Windows and macOS devices.
Provide support for remote users using remote desktop tools, maintaining secure and efficient assistance regardless of user location.
Document ticket activity, resolutions, and workarounds clearly and completely within Freshservice.
Support onboarding and offboarding activities, including account provisioning, device assignment, and access management in Microsoft Entra ID (Azure AD).
Use basic network troubleshooting skills to assist with VPN, Wi-Fi, and general connectivity issues.
Contribute to the IT knowledge base by authoring or updating how-to articles and user-facing guides.
Participate in assigned IT projects such as device refresh cycles and software rollouts.

Required Qualifications

2+ years of hands-on experience in a helpdesk, desktop support, or IT support role.
Proven ability to troubleshoot Windows 10/11 and macOS issues across hardware, operating systems, and common applications.
Working knowledge of Microsoft 365 administration fundamentals, including user accounts, licensing, and basic Exchange/Outlook troubleshooting.
Familiarity with Active Directory or Microsoft Entra ID for user and device management.
Experience using an ITSM/ticketing platform such as Freshservice, ServiceNow, Zendesk, or an equivalent tool.
Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
Customer-service orientation, with a patient and professional demeanor under pressure.
Ability to manage multiple open tickets simultaneously while prioritizing effectively.

Preferred Qualifications

CompTIA A+, CompTIA Network+, or Microsoft certifications (MD-102, MS-900) preferred.
Experience with Microsoft Intune, Autopilot, or endpoint management platforms.
Exposure to a regulated or healthcare/clinical research environment.
Basic scripting or automation knowledge (PowerShell) is a plus.
Familiarity with network fundamentals including DNS, DHCP, TCP/IP, and VPN.

Technologies

Freshservice
Microsoft 365 (Outlook, Teams, Word, Excel, SharePoint, OneDrive)
Microsoft Intune, Autopilot
Microsoft Entra ID (Azure AD), Active Directory
Windows 10, Windows 11, macOS
Remote desktop tools
PowerShell

Core Competencies

Patience and empathy
Communication
Problem solving
Leadership

View full job page →

2d ago

Tier 3 IT Support Technician

Bedrock Technology Scranton, PA

Scranton, PA

2d ago

$65k - $85k/yr Full time Active Directory Cloud Platforms Computer Skills

Apply Now

Job Description

Bedrock Technology is hiring a senior, hands-on Tier 3 IT Support Technician for an on-site role in the Scranton, PA area. This position is built around owning escalated incidents end-to-end, administering core systems and cloud-related services, and guiding major outages with clear stakeholder communication.

You will also help strengthen the team through documentation and mentorship while working closely with internal teams and third-party vendors to keep complex environments running reliably.

Role Overview

Resolve complex technical issues escalated from Tier 1/2 through deep system-level investigation and root cause analysis
Provide technical leadership during major outages, coordinating resolution and communicating status to stakeholders
Own recurring problem elimination by identifying patterns and driving continuous improvement through automation, process changes, or infrastructure updates

Key Responsibilities

Escalated incidents: troubleshoot and resolve Tier 3-level problems requiring advanced investigation
Core infrastructure administration: manage and maintain servers (Windows/Linux), Active Directory, DNS, DHCP, Group Policy, and virtualization platforms (VMware/Hyper-V)
Network operations support: troubleshoot LAN/WAN, VPN, firewall rules, switching, and routing issues in coordination with the network team
Cloud environment management: administer and troubleshoot Microsoft 365 and Entra ID (including Azure AD and hybrid identity configurations)
Documentation: write and maintain runbooks, KB articles, and SOPs to improve efficiency and reduce repeat escalations
Mentorship: guide and train Tier 1/2 technicians to build team capability
Vendor liaison: manage escalations and coordinate with third-party vendors and software support teams
Continuous improvement: proactively eliminate recurring issues through automation, process changes, or infrastructure improvements

What You’ll Bring

5+ years of progressive IT support experience, including at least 2 years in a Tier 3 or senior systems role
Deep expertise in Windows Server (2016/2019/2022) administration and troubleshooting
Strong working knowledge of Active Directory, Group Policy, DNS, and DHCP
Hands-on experience with Microsoft 365 administration including Exchange Online, Teams, SharePoint, Intune, and EntraID
Proficiency in PowerShell scripting for automation and administration
Solid networking fundamentals including TCP/IP, VLANs, routing protocols, and VPN technologies
Experience with VMware vSphere or Hyper-V virtualization
Ability to independently manage and prioritize a complex, varied workload
Hands-on experience with VoIP / UCaaS administration (RingCentral, Zoom, 8x8, Goto, Cisco, Mitel, etc.)

Technologies

Windows Server, Active Directory, DNS, DHCP, Group Policy
VMware/Hyper-V, VMware vSphere, Hyper-V
Microsoft 365, Exchange Online, Teams, SharePoint, Intune, EntraID, Azure AD, hybrid identity configurations
PowerShell, TCP/IP, VLANs
VoIP / UCaaS, RingCentral, Zoom, 8x8, Goto, Cisco, Mitel
ITIL, Azure, AWS, GCP, SIEM, EDR, Veeam, Datto, Python, Bash
Microsoft Certified: Azure Administrator (AZ-104), CompTIA Security+, CompTIA Network+, MCSA, MCSE, VMware VCP, ITIL Foundation

Location and Compensation

Location: Scranton, PA (onsite)
Salary: USD 65,000 - 85,000 per year

Benefits

Competitive salary commensurate with experience
Comprehensive health, dental, and vision benefits
401(k) with company match
Generous PTO and paid holidays
Professional development budget and certification reimbursement
Flexible/hybrid work options
Collaborative team that values your expertise

View full job page →

2d ago

Computer Technical Support Specialist

Alltech Computers Arroyo Grande, CA

Arroyo Grande, CA

2d ago

$24 - $28/hr Full time Customer Support End User Support Hardware Support

Apply Now

Job Description

Alltech Computers is seeking a Computer Technical Support Specialist to provide technical support for clients onsite in Arroyo Grande, CA. This role focuses on resolving computer and network issues while managing a range of IT services, including Windows and Mac troubleshooting and Office 365 ticket support.

Location and Employment Details

Work location: In person
Location: Arroyo Grande, CA 93420
Commute: Required
Job type: Full-time
Pay: $24.00 - $28.00 per hour
Salary: Competitive salary, dependent on experience

Role Summary

The Computer Technical Support Specialist will manage technical tasks for clients, including Windows and Mac support, troubleshooting, and handling related IT services such as networks, servers, and Office 365 tickets.

Key Responsibilities

Communicate effectively with customers and co-workers
Resolve computer and network problems
Perform hardware maintenance and upgrades
Test new equipment configuration
Perform network device management
Implement policy management
Optimize system performance
Document problem outcomes

Required Qualifications

Experience: 2+ years in a technical support environment, call center, or Help Desk role
Troubleshooting: 2+ years performing hardware/software technical systems troubleshooting and support
Microsoft OS proficiency: Proficient in all Microsoft operating systems
Desktop OS support: Strong aptitude supporting Windows and Mac OS X desktop operating systems
Email support: Support Microsoft Office email services including POP, IMAP, and Exchange/Office 365 email
Device support: Support desktop and laptop hardware and peripherals, plus mobile devices including tablets and smartphones
Networking equipment: Firewalls, routers, switches, access points (APs), and network printers
Work style: Ability to work well with little supervision both individually and in a team environment
Communication: Excellent verbal and written communication skills
Driver requirements: California Drivers License and clean driving record

Technologies

Windows
Mac OS X
Windows Server
Office 365
Microsoft Office
POP, IMAP, Exchange/Office 365 email
Firewalls, routers, switches, APs, network printers
IP phone

Benefits

Paid time off
PTO/sick time

Additional Preferred Qualifications

Familiar with server and virtualized environments
Networking/LAN experience
CompTIA (A+, Network+, or Security+)

View full job page →

2d ago

Help Desk Specialist

Chase Brexton Health Care Baltimore, MD

Baltimore, MD

2d ago

$22 - $28/hr Full time Active Directory Application Support Computer Skills

Apply Now

Job Description

Chase Brexton Health Care is seeking an onsite Help Desk Specialist in Baltimore, MD to deliver Tier-1 support and manage daily helpdesk workflows.

Responsibilities

Provide first tier (Tier-1) support for user issues involving hardware and software for both local and remote users
Set up employee equipment and access, including network and relevant application access
Perform proper installation of hardware including printing and faxing, plus operating systems and application software
Periodically inspect employee equipment and software to ensure functionality, including patches and updates
Complete employee activations and deactivations in a timely manner and document the changes
Diagnose and repair reported problems; document end-user details, the nature of the issue, and resolution status/process
Modify configurations, utilities, and software default settings for local workstations (including laptops) and thin client devices
Perform timely workstation hardware and software upgrades as required
Install, test, and configure new workstations, peripheral equipment (phones, printers, faxes), and software
Support onboarding for new users, including PC setup and deployment using standard hardware, images, and software
Route and escalate non-Tier1 issues to responsible parties, conduct periodic follow-up, and maintain resolution status
Use and maintain helpdesk tracking software for all issues reported to the helpdesk, regardless of reporting mechanism
Log, track, document, and resolve incoming requests using the help desk software solution
Maintain detailed and accurate call/ticket logs, reports, and trouble tickets; ensure ticketing accuracy daily
Maintain agreed upon first call resolution rate
Maintain inventory of equipment, software, and software licenses
Follow defined Helpdesk policies and procedures and resolve issues to the end user’s satisfaction
Monitor and respond quickly and effectively to requests received through the IT helpdesk
Maintain agreed upon quarterly satisfaction rating
Assist with internal physical moves, including PC and telephone
Participate in off-hours, weekend, and on-call support on a rotation basis
Other duties as assigned

Requirements

Microsoft Office
Microsoft Windows OS (XP, 2003, Vista, 7, 2008)
Microsoft Networking: Printer Management, File Share management, Active Directory, IIS, IE, DHCP, DNS
Basic networking skills
Building and cloning of end user workstations and laptops
Remote control technologies
End user support for Microsoft Exchange
Phone System and PBX
Strong computer skills
Ability to work independently
Knowledge of privacy regulations and ability to maintain patient privacy in the daily role
Ability to work independently in a timely, organized, methodical manner
Task oriented
A+, MCP