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2mo ago

IT Support Specialist

City of Harrisonville Harrisonville, MO

Harrisonville, MO

2mo ago Closed

$21 - $34/hr Full time End User Support Hardware Support Help Desk Support

This position is no longer accepting applications (closed Aug 13, 2026).

Job Description

City of Harrisonville is seeking an IT Support Specialist to join the onsite team in Harrisonville, Missouri. This role is the first point of contact for technical support, manages helpdesk tickets, and diagnoses hardware and software issues to keep the city’s IT infrastructure functioning. The position offers a competitive hourly pay range and a comprehensive benefits package designed to support you and your family.

Benefits

Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Tuition reimbursement
Vision insurance

Responsibilities

Serve as the first point of contact for helpdesk calls and tickets, delivering first‑level support to resolve technical issues
Document and track the status of all helpdesk requests and follow up to ensure timely resolution
Diagnose and resolve hardware and software problems on desktops and laptops
Perform basic network troubleshooting and escalate complex issues to higher-level support when needed
Install, configure, and maintain printers and related equipment
Provide excellent customer service to all staff with clear communication and a helpful attitude
Educate users on basic IT practices and self‑service options to improve IT literacy
Troubleshoot and resolve printer-related issues
Maintain accurate records of support requests, solutions, and equipment inventory
Develop and update user guides and technical documentation as needed
Assist with setup and deployment of new computers and IT equipment
Participate in ongoing training and professional development to stay current with technology trends and best practices
Perform additional duties as required and adhere to city and department policies

Requirements

High School diploma
Familiarity with basic computer hardware and software troubleshooting
Proficiency with Microsoft and a basic understanding of operating systems (Windows, Mac OS)
CompTIA A+ Certification or equivalent
A valid driver’s license upon hire

Technologies

Windows
Mac OS

Pay

Pay: $21.26 - $34.01 per hour

Work location

In person role based in Harrisonville, Missouri

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2mo ago

IT Support Specialist - Manufacturing Operations

Framebridge Inc Holyoke, MA 🇺🇸 Remote

Holyoke, MA

2mo ago Closed

$55k - $60k/yr Full time Barcode Scanner Cisco Meraki Control Systems

This position is no longer accepting applications (closed Aug 13, 2026).

Job Description

Framebridge Inc is seeking an IT Support Specialist for Manufacturing Operations based in Holyoke, MA with remote options to deliver hands-on multi-site plant IT support, troubleshoot CNC hardware and devices, manage networks and systems, and lead IT projects and new plant openings.

Responsibilities

Deliver daily technical support to plant staff across multiple sites, on-site or remotely as required.
Diagnose and resolve issues across plant hardware and software, including Patriot CNCs, Gunnar CNCs, Zund CNCs, Mat Caption machines, engravers, wide-format printers, barcode scanners, and VoIP phones.
Monitor network connectivity, Wi-Fi, and VoIP systems to minimize downtime; coordinate outages or repairs with vendors.
Administer and scale the Mobile Device Management system for secure device deployment, patching, and lifecycle management.
Log, triage, and resolve tickets in the ticketing system; document solutions in a shared knowledge base to improve consistency.
Provide training to plant staff on basic troubleshooting, POS procedures, and IT policies.
Lead and contribute to IT projects such as hardware refreshes, software rollouts, security upgrades, and automation initiatives.
Configure IT equipment and infrastructure for plant openings, relocations, and renovations.
Coordinate with external vendors for hardware procurement, installation, and managed services.
Provide backup support to the Retail Operations IT team during peak periods and special projects.
Assist Corporate IT with equipment ordering, configuration, and software access provisioning as needed.
Travel to each plant site to foster relationships with the supported operations teams.
Assess current plant IT infrastructure and identify top three opportunities to reduce downtime.
Define a baseline ticket response SLA and begin tracking performance against it.
Own at least one active IT project and drive it through to completion.

Requirements

Minimum three years of IT support experience in a multi-site environment such as manufacturing or retail.
Strong working knowledge of Windows and macOS, mobile device support, and network troubleshooting (TCP/IP, VPN, routers, Wi-Fi).
Practical experience with ticketing systems and remote support tools.
Excellent interpersonal and communication skills, comfortable collaborating with non-technical teammates.
Ability to prioritise tasks, multitask, and travel between plant locations as needed.
Associate or Bachelor’s degree in IT, Computer Science, or a related field, or equivalent hands-on experience.

Technologies

Windows
macOS
Patriot CNCs
Gunnar CNCs
Zund CNCs
Mat Caption machines
Engravers
Wide-format printers
Barcode scanners
VoIP phones
Mobile Device Management (MDM)
TCP/IP
VPN
Routers
Wi-Fi
Kandji
Jamf
Intune
Google Workspace
Google Admin
FreshService
TeamViewer
Cisco Meraki
Shopify POS

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k)
PTO
Employee discount

Reporting To

Sr. IT Support Specialist – Manufacturing Operations

Compensation

Salary: USD 55,000 – 60,000 per year, plus benefits including medical, dental, vision, 401(k), PTO, and employee discount.

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2mo ago

IT Support Specialist

Duraflame, Inc Henderson, NV

Henderson, NV

2mo ago Closed

$28+/hr Full time Active Directory Application Support Computer Skills

This position is no longer accepting applications (closed Aug 13, 2026).

Job Description

Duraflame, Inc is seeking an IT Support Specialist to provide frontline IT assistance to end users across all company locations. This onsite role in Henderson, NV places you as the primary point of contact for IT service requests, diagnosing and resolving hardware, software, and access issues while supporting enterprise tools and maintaining asset controls to sustain service quality.

Responsibilities

Deliver first- and second-line technical support for desktops, laptops, mobile devices, printers, and peripherals, using remote tools and on-site visits when required.
Log, prioritize, and resolve IT service requests via the ticketing system in line with service level targets.
Install, configure, maintain, upgrade, and replace end-user hardware, operating systems, and approved software.
Troubleshoot issues related to operating systems, Microsoft 365, collaboration tools, VPN access, printers, mobile devices, and basic network connectivity.
Escalate complex problems to IT Engineering with clear documentation and steps taken.
Maintain accurate records of incidents, resolutions, asset assignments, software licensing, and inventory lifecycle.
Assist with user onboarding and offboarding, including equipment setup and access provisioning, coordinating with HR and management as needed.
Support IT security best practices by assisting with endpoint protection, software deployment, patching, user access controls, and security awareness reinforcement.
Assist in backup, recovery, and business continuity support activities as directed.
Coordinate with IT vendors and service providers for hardware repairs, replacements, warranties, and service requests.
Review, code, and track IT-related invoices for hardware, software, licensing, and services; verify charges against purchase approvals and contracts; coordinate with Finance for accurate processing.
Other duties as assigned.

Requirements

High School diploma or equivalent is required; an Associate degree or technical IT coursework is preferred.

Technologies

Microsoft 365
Windows 11
Apple Devices
Intune
Entra
JAMF

Benefits

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Location

Henderson, NV (onsite)

Job Type

Full-time

Pay

From $28.00 per hour

Application Questions

Describe your experience supporting Windows 11, Microsoft 365.
Do you have experience working with Intune, Entra, and JAMF? If so, describe that experience.

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2mo ago

IT Support Specialist (Level 2)

Wedgewood Pharmacy Swedesboro, NJ

Swedesboro, NJ

2mo ago Closed

$28 - $30/hr Full time Active Directory Computer Skills Device Management

This position is no longer accepting applications (closed Aug 13, 2026).

Job Description

The IT Support Specialist (Level 2) role provides frontline technical support for hardware, software, network, and peripheral issues, along with onboarding and device maintenance, on site in Swedesboro, NJ for Wedgewood Pharmacy.

Responsibilities

Deliver frontline technical assistance by handling service tickets and in person requests for hardware, software, networking, and peripheral concerns.
Diagnose and resolve problems with desktops, Active Directory, Office 365, network connectivity, printing, and file sharing.
Image, deploy, maintain, and repair PCs, laptops, iPads, and other end user devices.
Support new hire onboarding by creating user accounts, assigning permissions, and configuring equipment.
Install, configure, and maintain printers, copiers, scanners, and other IT peripherals while collaborating with the IT team on more complex issues.

Requirements

High School diploma or equivalent is required; an Associate or Bachelor’s degree is preferred.
At least three years of hands‑on experience supporting desktop and infrastructure services.
Strong working knowledge of Windows 11, Microsoft 365, Active Directory, PC imaging, and basic IP networking.
Experience working in an IT ticketing environment and handling multiple service requests in a fast paced setting.
Hands-on experience deploying and supporting Apple devices, including iPads and iPhones, with knowledge of iOS profile management and troubleshooting.
Experience supporting printers and peripheral devices; familiarity with Zebra, Honeywell, and HP laser printers is a plus.
Proven ability to troubleshoot hardware, software, and connectivity issues independently with minimal supervision.
Experience supporting users in pharmacy, warehouse, manufacturing, or other operational environments is highly preferred.
Microsoft Certified Professional (MCP), A+, or related certifications are advantageous, though practical experience is valued over formal credentials.
Self-starter with strong communication skills and a customer-first mindset.
Flexibility to provide occasional evening or weekend support when business needs require.
Excellent attention to detail and the ability to thrive in a fast-paced environment.
Collaborative attitude and a commitment to team success and delivering exceptional end-user support.

Technologies

Windows 11
Microsoft 365
Active Directory
PC imaging
IP networking
iOS profile management
Zebra printers
Honeywell printers
HP laser printers

Benefits

Comprehensive medical, dental, and vision coverage
Flexible Spending Accounts
401(k) with company contribution
Company-paid life and disability insurance
Voluntary insurance options
Generous PTO package
Tuition reimbursement

The Basics

Location: Swedesboro, NJ
Job Type: Full-Time
Schedule: Monday–Friday, 7:00 AM – 4:00 PM, with flexibility to support weekends as needed
Compensation: $28.00 – $30.00 per hour, based on experience and qualifications
Benefits: Comprehensive medical, dental, and vision coverage, Flexible Spending Accounts, 401(k) with company contribution, company-paid life and disability insurance, voluntary insurance options, generous PTO package, and tuition reimbursement

How You’ll Make an Impact

Provide frontline technical support by addressing service tickets and on-site requests for hardware, software, networking, and peripheral issues.
Troubleshoot and resolve issues with desktops, Active Directory, Office 365, network connectivity, printing, and file sharing.
Image, deploy, maintain, and repair PCs, laptops, iPads, and other end-user devices.
Assist with new hire onboarding by setting up user accounts, assigning permissions, and configuring equipment.
Install, configure, and maintain printers, copiers, scanners, and other IT peripherals while coordinating with the IT team to resolve more complex technical challenges.

What We’re Looking For

High School diploma or equivalent required; Associate's or Bachelor's degree preferred.
Minimum of three years of hands-on experience supporting desktop and infrastructure services.
Strong working knowledge of Windows 11, Microsoft 365, Active Directory, PC imaging, and basic IP networking.
Experience working within an IT ticketing environment and managing multiple service requests in a fast-paced setting.
Hands-on experience deploying and supporting Apple devices, including iPads and iPhones, with knowledge of iOS profile management and troubleshooting.
Experience supporting printers and peripheral devices; familiarity with Zebra, Honeywell, and HP laser printers is a plus.
Proven ability to troubleshoot hardware, software, and connectivity issues independently with minimal supervision.
Experience supporting users in pharmacy, warehouse, manufacturing, or other operational environments is highly preferred.
MCP, A+, or related certifications are a plus, but practical experience is valued over formal credentials.
Self-starter with excellent communication skills and a customer-first mindset.
Flexibility to provide occasional evening or weekend support when business needs require.
Strong attention to detail and the ability to thrive in a fast-paced environment.
Collaborative mindset with a commitment to team success and delivering exceptional end-user support.

What You’ll Love About Wedgewood

Competitive compensation and comprehensive benefits.
Opportunities for growth and internal career advancement.
A supportive, team-first culture where your contributions matter.
The chance to use technology to improve animal health each day.
Ongoing learning opportunities to expand technical skills into server and network administration.

Why We Do What We Do

Wedgewood Pharmacy emphasizes purposeful work. Each prescription you help prepare, support, or deliver contributes to the health and well-being of animals. The company remains dedicated to fostering a workplace where staff feel supported, included, and valued.

Our Commitment To Inclusion

Wedgewood Pharmacy is an equal opportunity employer committed to building a diverse and inclusive workplace where everyone can thrive.

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2mo ago

Service Desk Analyst

Emergent Staffing Washington, DC

Washington, DC

2mo ago Closed

$35 - $50/hr Contract Application Support Financial Services Incident Management

This position is no longer accepting applications (closed Aug 13, 2026).

Job Description

Contract Service Desk Analyst supporting mortgage servicing, onsite in Washington, DC, with potential for conversion to a permanent hire.

Responsibilities

Deliver routine application support by diagnosing and resolving technical and functional issues across enterprise systems, integrations, databases, and workflows.
Manage incidents, requests, problems, and changes in ServiceNow, ensuring thorough documentation, clear communication, and ownership from intake to resolution while meeting SLAs and escalation protocols.
Monitor system health, performance, and integrations to identify risks, recurring issues, and trends; perform root cause analysis and escalate early to minimize impact.
Support updates to the platforms, including testing, releases, patches, and change management activities to sustain stability and performance.
Collaborate with business users, product owners, vendors, and technical teams to gather requirements, support mortgage servicing operations, and deliver solutions aligned with regulatory expectations.
Translate technical challenges into business-friendly updates for stakeholders to ensure clear understanding and alignment.
Create and maintain documentation such as knowledge base articles, process guides, and support procedures.
Analyze ServiceNow ticket data and trends to identify improvement opportunities, refine workflows, and enhance overall system reliability and user experience.

Requirements

3+ years of experience supporting enterprise applications or business systems.
Background in mortgage servicing, lending, mortgage banking, or financial services.
Hands-on ServiceNow experience across incident, problem, change, and knowledge management.
Strong understanding of SLA management, ticket lifecycle processes, and escalation frameworks.
Excellent analytical and troubleshooting skills.
Experience collaborating with business users, vendors, and cross-functional teams.
Strong written and verbal communication skills.
Ability to manage competing priorities in a fast paced environment.
Residence in Minneapolis-Saint Paul, MN or Washington, DC, and eligibility to work in the US without sponsorship.

Technologies

ServiceNow
SQL
APIs
ITIL

Nice to Have

Knowledge of mortgage servicing regulations, compliance, and investor requirements.
Experience with SQL, APIs, databases, or system integrations.
Familiarity with ITIL frameworks and ITSM practices.
Experience supporting system releases, testing, and change management.
Background creating technical documentation and knowledge resources.

Work Location

Onsite in Washington, DC

Compensation

Hourly rate: $35-$50 per hour

Our Vetting Process

Application (5 minutes)
Online Assessment (30 minutes)
Initial Video Interview (30-45 minutes)
Client Interview (60 minutes)
Job Offer

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2mo ago

Desktop Support Specialist

Insight Global Phoenix, AZ

Phoenix, AZ

2mo ago Closed

$26 - $31/hr Contract End User Support Help Desk Support Information Technology (IT)

This position is no longer accepting applications (closed Aug 13, 2026).

Job Description

The Desktop Support Specialist role centers on vulnerability management for Windows endpoints, coordinating remediation, applying OS patches, and generating ServiceNow reports. This onsite contract position is based in Phoenix, AZ.

Responsibilities

Monitor and prioritize vulnerabilities across Windows endpoints and coordinate remediation efforts
Apply operating system patches, software updates, and remove unauthorized software
Create dashboards and reports to track remediation progress
Manage tickets and reporting within ServiceNow
Provide remote desktop support and troubleshoot endpoints
Lead vulnerability resolution efforts for critical assets

Requirements

3–5+ years of desktop support or endpoint management experience
Strong ServiceNow experience for ticketing and reporting
Experience with Windows patching and vulnerability remediation
Dashboard and report creation experience
Strong troubleshooting and problem solving skills

Technologies

ServiceNow
Windows

Nice to Have

ServiceNow Vulnerability Response (VR)
Relevant IT certifications

Compensation

Hourly rate ranges from $26.00 to $31.00 per hour, depending on experience.

Duration

6-month contract-to-hire

Location and Work Arrangement

Phoenix, AZ (onsite)
In person

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2mo ago

Service Desk Analyst

Emergent Staffing Minneapolis, MN

Minneapolis, MN

2mo ago Closed

$35 - $50/hr Contract Application Support Data Analysis End User Support

This position is no longer accepting applications (closed Aug 13, 2026).

Job Description

Benefits and culture

Emergent Staffing invites you to join a contract Service Desk Analyst role centered on mortgage servicing. You will help maintain and support critical business systems, resolve issues, and guide ServiceNow workflows to deliver reliable enterprise application support. This onsite opportunity offers potential conversion to a permanent hire, with work locations in Minneapolis–Saint Paul, MN or Washington, D.C. and eligibility to work in the United States without sponsorship.

Responsibilities

Provide day to day application support by diagnosing and resolving technical and functional issues across systems, integrations, databases, and workflows.
Manage incidents, requests, problems, and changes within ServiceNow, ensuring thorough documentation, clear communication, and ownership from intake to resolution.
Adhere to SLAs and escalation protocols consistently.
Monitor system performance, health, and integrations to proactively identify risks, recurring issues, and trends.
Conduct root cause analysis and escalate concerns early to minimize operational impact.
Support system updates including testing, releases, patches, and change management activities to maintain stability and performance.
Collaborate with business users, Product Owners, vendors, and technical teams to gather requirements, support mortgage servicing operations, and deliver solutions aligned with regulatory expectations.
Translate technical challenges into clear, business-friendly updates for stakeholders.
Develop and maintain documentation such as knowledge base articles, process guides, and support procedures.
Analyze ServiceNow ticket data and trends to identify improvement opportunities, refine workflows, and enhance system reliability and user experience.

Requirements

3+ years of experience supporting enterprise applications or business systems
Background in mortgage servicing, lending, mortgage banking, or financial services
Hands-on experience with ServiceNow across incident, problem, change, and knowledge management
Strong understanding of SLA management, ticket lifecycle processes, and escalation frameworks
Excellent analytical and troubleshooting skills
Experience collaborating with business users, vendors, and cross-functional teams
Strong written and verbal communication skills
Ability to manage competing priorities in a fast-paced environment

Technologies

ServiceNow
SQL
ITIL

Nice to have

Knowledge of mortgage servicing regulations, compliance, and investor requirements
Experience with SQL, APIs, databases, or system integrations
Familiarity with ITIL frameworks and ITSM practices
Experience supporting system releases, testing, and change management
Background creating technical documentation and knowledge resources

Location and compensation: On-site in Minneapolis, MN or Washington, D.C.; hourly range USD 35 - 50; contract role with potential conversion to hire.