Workplace Security

Workplace Security Support Jobs

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Today

IT Help Desk Technician I

SmartBase Solutions Plymouth, MN

Plymouth, MN

Today

$58k - $70k/yr Full time Application Support Customer Support End User Support

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Job Description

SmartBase Solutions is hiring an IT Help Desk Technician I in a hybrid setup based in Plymouth, MN. This is a hands-on, customer-focused role serving as the first point of contact for end-user support through phone and ticket-based requests, with occasional onsite travel in the Minneapolis/St. Paul metro area.

Role Overview

The IT Help Desk Technician I provides first-level technical support for common workplace technology issues. The position supports Microsoft 365 and account and access needs, helps with workstation setup and deployment, and resolves problems involving email, mobile devices, printers, and general end-user applications. Day-to-day work is centered on handling incoming calls, updating support tickets, and assisting users until issues are resolved.

While the role is primarily remote and office-based, it includes occasional travel to client locations for workstation deployments, employee onboarding, equipment installations, and onsite troubleshooting as needed.

Responsibilities

Answer incoming client phone calls and provide first-level technical support.
Create, update, and manage support tickets in the ticketing system.
Troubleshoot common end-user issues involving Microsoft 365, email, computers, mobile devices, printers, and business applications.
Assist users with Microsoft Outlook, Microsoft Teams, Microsoft OneDrive, and Microsoft SharePoint issues.
Reset passwords and assist with account access requests.
Configure and deploy laptops, desktops, monitors, docking stations, and other endpoint devices.
Perform workstation setup and user onboarding for new hires.
Assist with employee offboarding and account deprovisioning.
Deliver, install, and verify equipment at client locations.
Support iPhones, iPads, Android devices, Windows PCs, and Mac computers.
Assist users with VPN, remote access, and Multi-Factor Authentication (MFA) issues.
Document troubleshooting steps and maintain accurate ticket notes.
Communicate professionally with clients regarding ticket status and resolutions.
Identify suspicious emails and escalate potential phishing or security concerns to senior staff.
Escalate advanced technical issues to senior technicians and engineers.
Assist with asset management and inventory tracking.
Follow established procedures and service standards.

Requirements

1+ year of experience in customer service, help desk, desktop support, retail technology support, or a similar client-facing role.
Experience supporting Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
Basic knowledge of Microsoft Windows 10 and Windows 11.
Strong verbal and written communication skills.
Excellent customer service and interpersonal skills.
Strong organizational and time-management abilities.
Ability to learn new technologies and follow documented procedures.
Valid driver’s license and reliable transportation.
Ability to lift and transport computer equipment up to 50 pounds.

Technical Skills

Microsoft Windows 10 and Microsoft Windows 11
Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
Apple macOS
Apple iPhone and iPad Support, Android Device Support
Microsoft Entra ID (Azure Active Directory)
Password resets and account recovery
Multi-Factor Authentication (MFA), including Duo MFA
VPN and Remote Desktop Support
Email troubleshooting
Printer setup and troubleshooting
Laptop and desktop deployment
Mobile device setup and configuration
Basic Wi-Fi and connectivity troubleshooting
Ticketing systems and documentation
Customer service and end-user support

Job Summary and Expectations

Primarily answers phone calls and works support tickets while assisting end users.
Most requests relate to Microsoft 365, account access, workstation setup, email troubleshooting, mobile devices, and general end-user support.
Not a Systems Administrator, Network Administrator, or Engineering role.

Work Environment

Primarily remote and office-based support.
Typically one or more onsite visits per week for employee onboarding and workstation deployment.
Occasional travel to client locations throughout the Minneapolis/St. Paul metropolitan area.
Standard business hours, Monday through Friday.
No routine server maintenance, network administration, project engineering, or after-hours on-call responsibilities.

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k) with Company Match
Paid Time Off (PTO)
Paid Holidays
Mileage Reimbursement for Approved Business Travel
Professional Development Opportunities
Health savings account
Professional development assistance
401(k)
401(k) matching
Health insurance
Paid time off
Vision insurance
Dental insurance
Life insurance

Compensation and Location

Base pay: $58,000.00 - $70,000.00 per year
Job type: Full-time
Location: Plymouth, MN (Hybrid remote)
Work location includes the Minneapolis/St. Paul Metro Area for occasional onsite travel

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1d ago

IT Support Technician

ORS Nasco Cincinnati, OH

Cincinnati, OH

1d ago

Full time Azure Device Management End User Support

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Job Description

ORS Nasco is seeking an on-site IT Service Desk and desktop support technician to support warehouse and distribution center operations. In this role, you will act as the primary point of contact for end-user technology needs while also contributing to network, infrastructure, and Microsoft cloud administration.

Key Responsibilities

Serve as the first point of contact for IT support requests via phone, email, ticketing system, and walk-up support.
Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues for end users and warehouse associates.
Provision, configure, and maintain desktop computers, laptops, mobile devices (including Zebra handhelds), printers, and related peripherals.
Manage and track equipment inventory, including issuance, return, and lifecycle documentation.
Support voice-picking devices and warehouse management system (WMS) client software as needed.
Escalate complex issues to senior IT staff or vendors with proper documentation.
Assist with configuration, monitoring, and basic troubleshooting of firewall appliances (such as FortiGate) and network switches (such as Aruba and Cisco).
Support wireless access point management and Wi-Fi signal troubleshooting across warehouse floor environments.
Perform VLAN awareness tasks and assist with network segmentation documentation.
Coordinate with network engineers on infrastructure changes, upgrades, and site expansions.
Monitor network alerts and assist with incident response for connectivity outages.
Manage user identities, access policies, and conditional access in Microsoft Entra ID (formerly Azure Active Directory).
Support Microsoft 365 applications including Teams, Outlook, SharePoint, and OneDrive.
Assist with MDM policy enforcement via Microsoft Intune or similar platforms.
Manage on-premises Active Directory users, groups, and OUs using delegated access tools (ADManager Plus / AD360).
Apply Windows updates, patches, and software deployments via endpoint management platforms.
Maintain IT equipment rooms and server closets in a clean, organized state at the facility.
Support label printers (Zebra ZPL), print servers, and print queue management.
Coordinate with vendors and third-party service providers for hardware repairs, replacements, and on-site visits.
Participate in new site readiness, system rollouts, and hardware refresh projects.
Document procedures, configurations, and resolutions in the IT knowledge base.

Requirements

2+ years of experience in an IT Service Desk, help desk, or desktop support role.
Hands-on experience with firewall management and configuration (FortiGate, Palo Alto, SonicWall, or similar).
Working knowledge of managed network switches, VLANs, and wireless infrastructure troubleshooting.
Proficiency with Microsoft Azure administration, including virtual machines, resource groups, and subscriptions.
Experience with Microsoft Entra ID (Azure Active Directory), including user management, group policies, and conditional access.
Solid understanding of Active Directory, including user provisioning, group management, and OU structure.
Experience with Windows 10/11 desktop support and imaging/deployment.
Ability to work independently on-site with minimal supervision in a warehouse or distribution center environment.
Strong verbal and written communication skills and the ability to explain technical information to non-technical users.
Valid driver’s license and reliable transportation.

Technology Stack

Azure
Entra ID
Microsoft 365 (Teams, Outlook, SharePoint, OneDrive)
Microsoft Intune
Active Directory
ADManager Plus, AD360
Windows 10, Windows 11
FortiGate, Palo Alto, SonicWall
Aruba, Cisco
VLANs, Wi-Fi
WMS (Warehouse Management System)
Zebra handhelds, Zebra ZPL
Endpoint management platforms

Benefits

Competitive salary commensurate with experience and qualifications.
Medical, dental, and vision insurance.
401(k) with company match.
Paid time off (PTO) and company holidays.
Professional development and certification reimbursement program.
Company-issued equipment and tools.

Work Environment and Physical Requirements

On-site position at a warehouse or distribution center facility.
May require walking warehouse floors to support devices, access points, and end-users across large facility spaces.
Ability to lift up to 35 lbs for equipment handling and installation tasks.
Exposure to warehouse conditions including ambient noise, temperature variation, and industrial equipment.
Flexibility to work occasional evenings, weekends, or on-call rotations during peak operational periods or critical incidents.

Preferred Qualifications

Industry certifications such as CompTIA A+, Network+, Security+, Microsoft SC-900, AZ-900, MS-900, or equivalent.
Experience with MDM platforms including ManageEngine Mobile Device Manager Plus or SOTI MobiControl.
Familiarity with warehouse technology including Zebra mobile computers, handheld scanners, and voice-picking solutions (AccuSpeech, Vocollect).
Experience supporting WMS (Warehouse Management System) client software and barcode/label printing environments.
Knowledge of FortiGate firewall policies, SD-WAN, and Aruba switch/VSX configurations.
Exposure to structured cabling, rack and stack, and patch panel management.
Experience with ITSM ticketing platforms such as ServiceNow, Freshservice, Zoho Service Desk cloud, or similar.
Familiarity with ManageEngine AD360 or ADManager Plus for delegated AD administration.

Drug-Free Workplace Notice

ORS Nasco is a drug-free workplace. Alcohol and drug misuse poses a threat to the health and safety of ORS Nasco employees and to the security of the company’s equipment and facilities. Employees may be subject to drug screening if safety concerns arise or if reasonable suspicion is warranted.

Notice to Third-Party Agencies

ORS Nasco does not accept unsolicited resumes from recruiters or employment agencies.
In the absence of a signed Recruiting Agreement, ORS Nasco will not consider or agree to payment for any referral compensation or recruiter fees.
If a recruiter or agency submits a resume or candidate without a previously signed agreement, ORS Nasco reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.
Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of ORS Nasco.

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1d ago

Senior IT Help Desk Technician

Epiphany Dermatology Austin, TX

Austin, TX

1d ago

Full time Senior Application Support Hardware Support

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Job Description

Epiphany Dermatology supports employees across a network of clinics, and this onsite Austin role brings a hands-on Tier 2 focus to keep teams productive. You will resolve escalated Windows, device, application, connectivity, printing, and user-access issues, while also mentoring junior technicians, improving support processes, and helping maintain reliable technology for HQ and clinics nationwide.

What you’ll do

Own escalated Windows, device, application, connectivity, printing, and user-access issues through to resolution.
Coach and support junior technicians, including onboarding new teammates and creating clear troubleshooting guides and SOPs.
Administer approved onboarding and offboarding, manage account and access changes, and handle equipment deployment and asset lifecycle tasks.
Support Google Workspace, RingCentral, and other workplace tools using established procedures and access controls.
Provide responsive onsite support at Austin headquarters and remote support for employees at clinics nationwide.
Spot repeat issues and help build self-service resources, process improvements, and practical automation.
Partner with IT specialists and vendors on advanced matters, including knowing when to escalate changes that impact system architecture or security.
Manage user accounts and access, including password resets, provisioning, and deprovisioning.
Procure, configure, image, deploy, replace, and retire IT hardware per established procedures and direction from IT leadership.
Maintain accurate IT asset records and support lifecycle management, including HQ inventory receiving, storage, tracking, processing, and shipping of equipment.
Prepare and ship technology equipment to remote locations as needed, and assist with deployments, office moves, and technology changes.
Support HQ conference room technology, audiovisual systems, and related equipment.
Maintain and prepare technology used for employee training and other organizational activities.
Identify opportunities to improve IT processes, recommend workflow and support-practice changes, and stay current with the knowledge and skills needed to perform the role.
Perform other duties as assigned.

What you’ll bring

Associate degree in Information Technology, Computer Science, or a related field (equivalent education and experience may be considered).
3-5+ years of progressive help desk, desktop support, or IT operations experience with demonstrated Tier 2 troubleshooting (equivalent depth of experience may be considered).
Strong troubleshooting skills across Windows and end-user hardware/software, including practical knowledge of DNS, DHCP, TCP/IP, Wi-Fi, and common SaaS/account-access issues.
Experience supporting distributed users, using ticketing, remote support, device deployment, and documentation tools.
Experience with Google Workspace and RingCentral and/or identity provisioning or endpoint management preferred (expertise in all platforms not required).
Demonstrated ability to mentor colleagues, communicate patiently, and independently prioritize complex issues.
Ability to work onsite at Austin headquarters and occasionally travel to clinics; ability to lift equipment up to 30 lbs.
Strong customer service orientation and professional, even-tempered approach.
Ability to work independently, prioritize competing requests, and collaborate effectively with a team.
Healthcare IT experience preferred but not required.
CompTIA A+, Network+, Microsoft, or other relevant certifications preferred.
HIPAA privacy and security standards.
Ability to comply with OSHA and applicable workplace safety requirements.

Benefits at Epiphany Dermatology

Medical, life insurance, short-term disability coverage, and mental health services at no cost for eligible employees
Vision, dental, and supplemental insurance options
401k with company matching
Employee discounts
HSA and FSA/dependent care
Tuition assistance
Certification reimbursement

Tools you’ll work with

Windows, Google Workspace, RingCentral
DNS, DHCP, TCP/IP, Wi-Fi, SaaS
CompTIA A+, CompTIA Network+, Microsoft

Work environment and physical requirements

Administrative office may have minimum visits to medical offices, with possible exposure to procedure/exam room and laboratory environments that may include communicable diseases, bloodborne pathogens, biohazards, or toxic substances.
Daily activities may include standing, walking, sitting, bending, and lifting items up to 30 lbs.

To support the role well, you will be comfortable learning new systems, demonstrate high customer service and professionalism, communicate openly with your supervisor and team, and apply constructive feedback for performance improvement and growth. You will also help reinforce Epiphany’s core values and contribute to a positive, collaborative, team-oriented culture.

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3d ago

Service Desk Analyst II

SunStream Business Services Saint Paul, MN

Saint Paul, MN

3d ago

$64k - $80k/yr Full time End User Support Hardware Support Help Desk Support

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Job Description

SunStream Business Services is hiring a Service Desk Analyst II for hybrid technology support in Saint Paul, MN.

Responsibilities

Resolve incidents and service requests within SLA expectations, including onboarding and offboarding support.
Deliver advanced support for applications, devices, peripherals, and meeting room technologies.
Act as a Tier II escalation point for complex issues raised by Service Desk team members.
Participate in an on-call rotation to support customer technology issues.
Assess, prioritize, troubleshoot, and resolve technical issues using a customer-first approach.
Coordinate with IT teams to drive complex issues through to resolution.
Support solution testing and validation activities.
Create and deliver technical communications to internal and external customers.
Maintain knowledge base articles and self-service documentation.
Train and onboard employees and external resources on technical processes and customer service expectations.
Contribute to continuous improvement by evaluating and implementing new technologies, processes, and tools.

Requirements

Minimum 3 years of experience in a Service Desk, Help Desk, or similar technical support role.
Customer service experience with a demonstrated commitment to an exceptional user experience.
Associate degree with coursework in Information Technology, or an equivalent combination of education and experience.
Industry certifications such as CompTIA A+, MD-100 Windows Client, Microsoft 365 Fundamentals (MS-900), or similar certifications (preferred).
Experience supporting Microsoft Windows, Microsoft 365, Active Directory, Entra ID, and Azure environments.
Strong knowledge of hardware, peripherals, software, and remote troubleshooting techniques.
Working knowledge of network infrastructure concepts and change management practices.
Knowledge of ITIL incident, service request, problem, and change management processes.
Excellent verbal and written communication skills to support users at all levels.
Ability to safeguard the confidentiality, security, and integrity of company and client systems and data.

Technologies

CompTIA A+
MD-100 Windows Client
Microsoft 365 Fundamentals (MS-900)
Microsoft Windows
Microsoft 365
Active Directory
Entra ID
Azure
ITIL

Location & Work Model

Saint Paul, MN (hybrid)
On-site support at the St. Paul, MN office
Client locations throughout the Twin Cities metro area
Remote work opportunities

Salary

USD 64,000 - 80,000 per year

Benefits

Comprehensive medical, dental, and vision insurance
Tax-advantaged healthcare accounts
401(k) plan with generous employer match
Income protection benefits
Individual learning and development budget
Robust time off plans and workplace flexibility

The Opportunity

Provide advanced technology support and customer service to SunStream employees and clients.
Serve as an escalation point for complex incidents and service requests.
Support end-user technologies including applications, workstations, mobile devices, peripherals, and meeting room technologies.
Contribute to continuous improvement efforts that enhance service quality, operational efficiency, and user satisfaction.

Who We Are

SunStream Business Services was established in 2020 under section 4.25 of the Farm Credit Act of 1971.
Supports Farm Credit lending institutions.
Provides services including Loan Servicing, General Ledger, Financial Reporting, Data & Analytics, Technology & Security, and Business Services to support farmers, ranchers, and rural communities.
Committed to equal opportunity employment and does not discriminate based on race, color, religion, sex, national origin, disability status, or protected veteran status.

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5d ago

Enterprise IT Support Engineer I

QTS Data Centers Atlanta, GA

Atlanta, GA

5d ago

Full time Cloud Platform Cloud Platforms Desktop Support

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Job Description

Provide desktop support with minimal supervision for on-prem and remote users while handling tickets, escalations, deployments, and continuous improvements.

Responsibilities

Manage incoming desktop support tickets with timely acknowledgement, accurate notes, and resolution
Handle desktop support escalations across hardware, software, and networking issues
Support on-premises and remote employees, including national and international users
Troubleshoot end-user issues on Windows and MacOS, including software and peripheral equipment
Provide onsite assistance for Systems Engineers when needed
Deploy end-user equipment and maintain related inventory
Participate in design activities for new systems or system changes
Support functional test planning and testing for assigned tasks
Contribute to process improvement and documentation for supported systems and services
Stay current on changes in the technical area of expertise
Coordinate with the team to support the quality of assigned tasks, functional areas, or projects
Respond quickly and follow production issues through to resolution
Provide weekly status reports on individual projects and tasks

Requirements

Associates degree or equivalent professional experience
2+ years of desktop support and customer support experience
1+ years of experience and knowledge of Windows 10/11, MacOS, iOS/iPadOS, network connectivity, and peripheral device support (for example printers and scanners)
Demonstrated expertise with standard workplace applications, including Microsoft Office 365, Adobe, and Cisco products
Working knowledge of Hybrid Azure/Entra Active Directory, fundamental Windows and/or MacOS security, and file and share permissions

Technologies

Microsoft Office 365
Adobe
Cisco products
Azure
Entra Active Directory
Windows 10
Windows 11
MacOS
iOS
iPadOS
Microsoft Intune
Jamf
ServiceNow
Remote Monitoring & Management (RMM) solutions
Bomgar
Teamviewer
Cisco VPN solutions
AnyConnect
Secure Connect

Preferred Qualifications

1+ years of experience with administration of Mobile Device Management solutions (Microsoft Intune, Jamf)
Familiarity with ServiceNow
Familiarity with Remote Monitoring & Management (RMM) solutions (Bomgar, Teamviewer, etc.)
Familiarity with Cisco VPN solutions (AnyConnect, Secure Connect)
A+ Certification

Knowledge, Skills and Abilities

Excellent interpersonal skills with the ability to interface with all levels of the organization
Self-starter capable of working independently in a fast-paced team environment
Ability to handle multiple simultaneous tasks under pressure while maintaining strong customer service and a professional demeanor

Benefits

Medical, dental, vision, life, and disability insurance
401(k) retirement plan
Flexible spending and HSA accounts
Paid holidays
Paid time off
Paid volunteer days
Employee assistance program
Tuition assistance
Parental leave
Military leave assistance
QTS scholarship for dependents
Wellness program
Competitive benefits package
Bonus eligible

Total Rewards

Bonus eligible
Roth and Traditional 401(k) matching contributions with immediate vesting
Every employee is bonus or commission eligible
Generous PTO, Paid Volunteer Days plus Floating Holidays
Stock Purchase Plan (SPP)
11 paid holidays annually and holiday compensation when worked
Pet and Legal Insurance
Q-Rest Sabbatical Program
Q-Anniversary Service Award Program
Parental Leave
Military Benefits Package
QTS Charitable Matching Gift Program
QTS Scholarship for Employee Dependents
QTS Crisis Fund
Wellness Program
Tuition Reimbursement Program
QTS is an Equal Opportunity Employer (Equal Opportunity Employer/Veterans/Disabled)

Location: Atlanta, GA (onsite)

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5d ago

IT Support Technician - Network Team

University of Utah Health Salt Lake City, UT

Salt Lake City, UT

5d ago

Part time Hardware Support Information Technology (IT) IT Operations

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Job Description

Support the University of Utah Health Network team as a part-time IT Support Technician, assisting senior engineers with monitoring, maintenance, and deployment of IT systems.

Responsibilities

Check system logs for errors and review job logs to verify successful completion.
Start jobs and monitor logs to ensure tasks finish as expected.
Deploy and maintain IT systems under guidance of senior engineers.
Develop systems using applicable IT languages for the architecture.
Replace IT hardware in university buildings and data centers.
Perform physical inventory of IT systems and update related IT documentation.
Answer the main phone line and route calls as needed.
Monitor system health through monitoring systems.
Process requests within the established standard time.
Route requests to the appropriate resource.
Update request ticket status when tasks are completed.
Notify engineers when problems or issues are detected.
Complete tasks required for efficient operations of the systems.
Maintain applicable IT documentation associated with work activities.

Requirements

Currently enrolled in an applicable, accredited program.
Ability to read and understand technical manuals and schematics.
Effective verbal and writing communication skills.
Superior interpersonal and customer service skills, including working efficiently in a team environment.
High level of proficiency in effective problem solving.
Specific knowledge in: TCP/IP, MS SMS, MS SharePoint, Active Directory, network security, server operating systems, programming languages, database, etc.
Ability to lift and carry equipment of various weight and diameter.
Ability to climb a stepladder.
Ability to meet physical requirements with or without accommodation, including intermediate working conditions in a healthcare setting and exerting up to 50 pounds while consistently lifting, carrying, pushing, pulling, or otherwise moving objects.
Ability to function in narrow aisles or passageways.
Subject to hazards such as climbing a ladder.
Must have a valid US driver’s license.

Technologies

TCP/IP
MS SMS
MS SharePoint
Active Directory
Network security
Server operating systems
Programming languages
Database

Position Details

Team: Network team (IT Support Technician).
Job type: Part-time.
Schedule: About 19 hours per week.
Workplace set up: On-site.
Shift: Day.
Work schedule: 8-12.
Location: Salt Lake City, UT.
Work location name: Information Technology Services.
Department: COR ISC 17A INFRASTRUCTURE OPS.
Category: Information Technology.
Clinical/Non-Clinical status: Non-Clinical.
Requisition number: 87003.
Reg/Temp: Regular.
Employee must be able to work under guidance of senior engineers.
Not responsible for providing care to patient.
University of Utah students preferred.
Multi-lingual candidates welcomed.

Working Conditions and Physical Demands

Intermediate working conditions in a healthcare setting that may exert up to 50 pounds.
May consistently require lifting, carrying, pushing, pulling, or moving objects.
Required to function in narrow aisles or passageways.
Subject to hazards such as climbing a ladder.

Physical Requirements

Carrying
Climbing
Color determination
Crawling
Far vision
Lifting
Listening
Manual dexterity
Near vision
Pulling and/or pushing
Reaching
Sitting
Speaking
Standing
Stooping and crouching
Tasting or smelling
Walking

Other Information

To inquire about this posting: careers@hsc.utah.edu
This position may require a successful completion of a criminal background check and/or drug screen.

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5d ago

IT Support Specialist

RB Distribution, Inc. Portland, TN

Portland, TN

5d ago

$20 - $27/hr Full time Application Support Computer Skills End User Support

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Job Description

The IT Support Specialist at RB Distribution, Inc. is an onsite technology representative for the Portland, TN site, focused on delivering strong end-user experiences while supporting enterprise technology initiatives and business-critical systems. The role provides smart hands support and contributes to deployments, incidents, site expansions, and occasional after-hours work.

Onsite Role and Schedule

Location: Portland, TN (onsite)
Schedule: Monday through Friday, 8:00 AM to 4:30 PM

Compensation

Salary: USD 20–27 per hour

Responsibilities

Support endpoint devices and workplace technology, including warehouse technologies, printers, scanners, RF devices, telephony, and conferencing solutions.
Perform equipment deployment, replacement, refresh, and lifecycle activities.
Resolve incidents and fulfill service requests in accordance with established service levels.
Provide hands-on support for infrastructure, networking, security, and application teams.
Participate in office moves, facility expansions, technology refreshes, acquisitions, warehouse projects, and infrastructure deployments.
Support implementation activities during evenings, weekends, or maintenance windows when required.
Assist with project planning, testing, validation, and go-live activities.
Maintain site documentation, runbooks, SOPs, and knowledge articles.
Identify recurring issues and recommend improvement opportunities.
Participate in cross-functional training and rotational development programs.
Support major incident response and business continuity activities.
Build strong working relationships with contributors, site leadership, and business partners.
Serve as a trusted technology advisor for supported facilities.

Required Skills and Qualifications

Execute standard support procedures independently.
Support device deployments and technology rollouts.
Participate in project activities as assigned.
Develop technical and business knowledge of Dorman operations.
Demonstrate strong customer service and communication skills.
Experience: Single location support; assigned project participation; standard incident resolution; asset deployment and lifecycle execution.
Education: Associate degree in Information Technology or related field (preferred). Equivalent combination of education and experience considered.