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1mo ago

Senior Access Control & Alarm Systems Programmer / Technical Support Specialist

SAFEZONE24 Brooklyn, NY

Brooklyn, NY

1mo ago Closed

$35 - $46/hr Full time Senior Access Control Cctv And Video Management

This position is no longer accepting applications (closed Oct 18, 2026).

Job Description

SAFEZONE24 is hiring a Senior Access Control and Alarm Systems Programmer / Technical Support Specialist for hybrid work from Brooklyn, NY.

Responsibilities

Program and configure access control systems, alarm panels, CCTV, NVRs, and VMS platforms.
Create and manage users, credentials, access groups, door permissions, time schedules, and holiday schedules.
Program and troubleshoot alarm zones, partitions, user codes, schedules, communicators, and related system functions.
Diagnose open or faulted alarm zones, communication failures, trouble conditions, and intermittent system issues.
Troubleshoot card readers, door contacts, REX devices, electric strikes, maglocks, relays, and access control power supplies.
Configure IP cameras, NVRs, recording servers, and video management systems.
Configure recording schedules and tune motion detection, retention, storage, users, permissions, and remote viewing.
Troubleshoot offline cameras, recording failures, playback issues, camera authentication, storage problems, and server connectivity.
Provide support for Digital Watchdog DW Spectrum and similar VMS platforms.
Troubleshoot ONVIF, RTSP, camera discovery, firmware compatibility, and IP camera communication.
Diagnose CCTV network issues involving PoE, switches, cabling, bandwidth, firewalls, and related connectivity.
Troubleshoot network behavior across TCP/IP, static IP addressing, DHCP, routers, switches, VLANs, PoE, and remote connectivity.
Provide remote technical support to field technicians during service calls.
Guide technicians through voltage testing, continuity testing, relay testing, alarm-zone troubleshooting, camera testing, and network diagnostics.
Review system logs, programming, camera status, recording status, and configuration to identify root causes.
Perform remote programming, configuration changes, system upgrades, and commissioning.
Escalate to manufacturer technical support when needed.
Document findings, programming changes, and completed repairs.
Complete occasional on-site service when remote troubleshooting is not sufficient.

Requirements

Strong hands-on experience programming and troubleshooting access control, intrusion alarm, and CCTV/VMS systems.
Commercial experience with access control and alarm systems is strongly preferred.
Experience building and managing access groups, schedules, holiday schedules, users, credentials, zones, and partitions.
Proven ability to configure and troubleshoot IP cameras, NVRs, and VMS platforms.
Ability to troubleshoot recording, storage, playback, remote access, and camera connectivity issues.
Strong networking knowledge: TCP/IP, routers, switches, PoE, DHCP, static IP addressing, and VLANs.
Ability to read electrical schematics, wiring diagrams, system drawings, and network diagrams.
Experience using a multimeter and other diagnostic tools.
Strong communication skills to guide field technicians remotely.
Prior experience preferred: security systems programmer, senior alarm technician, access control technician, CCTV/VMS technician, security systems engineer, or technical support specialist.
3+ years of hands-on experience programming and troubleshooting access control or alarm systems.
Ability to occasionally commute to Brooklyn, NY 11213 for on-site service when needed.
Fluent professional English for phone communication with customers and technicians.
Experience programming/troubleshooting at least one of: GeoVision Access Control / GV-ASManager, DSC PowerSeries/Neo, Qolsys IQ Pro / IQ Panel, Honeywell/Resideo Vista, Digital Watchdog DW Spectrum, Alarm.com, HID, Akuvox, or Ubiquiti/UniFi.

Technologies

GeoVision Access Control / GV-ASManager
DSC PowerSeries / Neo
Qolsys IQ Pro / IQ Panel
Honeywell / Resideo Vista
Digital Watchdog DW Spectrum
Alarm.com
HID
Akuvox
Provision-ISR
Axis
Milestone XProtect
Ubiquiti / UniFi
ONVIF
RTSP
TCP/IP
DHCP
VLANs
PoE
IP cameras
NVRs
VMS platforms

Pay and Work Details

Hourly rate: USD 35.00 - 46.02
Expected hours: 25.0 - 40.0 per week
Location: Hybrid remote in Brooklyn, NY 11213

Application Questions

Do you have 3+ years of hands-on experience programming and troubleshooting access control or alarm systems? If yes, which systems?
Are you able to occasionally commute to Brooklyn, NY 11213 for on-site service when needed?
Do you speak and write fluent professional English and feel comfortable communicating clearly with customers and technicians by phone?
Have you personally programmed or troubleshot any of these systems: GeoVision Access Control / GV-ASManager, DSC PowerSeries/Neo, Qolsys IQ Pro / IQ Panel, Honeywell/Resideo Vista, Digital Watchdog DW Spectrum, Alarm.com, HID, Akuvox, or Ubiquiti/UniFi? If yes, which ones?

Important: This role is focused on independent programming, configuration, diagnosis, and troubleshooting across access control, alarm, CCTV, NVR, VMS, and related network systems. It is not primarily a cable-pulling or basic installation position.

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1mo ago

Technical Support Analyst

Georgia Tech Atlanta, GA

Atlanta, GA

1mo ago Closed

$85k - $95k/yr Full time Application Support Business Systems Computer Skills

This position is no longer accepting applications (closed Oct 18, 2026).

Job Description

Join Georgia Tech onsite in Atlanta and support a campus environment where technology needs are answered quickly, accurately, and with a customer-focused approach. This role provides hands-on technical assistance for hardware, software, and network issues, helping ensure enterprise systems and core applications are reliable for users across the institution. The salary range is $85,000 to $95,000 per year, and the position is grounded in Georgia Tech’s core values of Integrity, Excellence, Accountability, and Respect.

As a Technical Support Analyst, you will diagnose problems, troubleshoot using remote access and diagnostic tools, and keep documentation and ticket tracking up to date so support activity is visible and measurable. You will also help users build safe, effective technology habits through guidance, workshops, and cybersecurity awareness.

Responsibilities

Provide technical assistance and support for hardware, software, and networking issues encountered by users within the institution.
Diagnose and troubleshoot technical problems using remote access tools and diagnostic software to resolve issues efficiently.
Maintain detailed documentation of support requests, resolutions, and user interactions for accurate tracking and reporting.
Assist with installation, configuration, and maintenance of computer systems, peripherals, and software applications to support optimal performance.
Educate users on best practices for technology use and cybersecurity awareness to promote safe computing.
Prepare and deliver training sessions and workshops to help users improve proficiency with technology resources and software applications.
Monitor and manage support ticketing systems to support timely responses and resolution in line with established service level agreements.
Stay current on emerging technologies and technical support trends, recommending tools and solutions to improve support services and efficiency.
Collaborate with Information Technology teams to identify and implement improvements to support processes and workflows, enhancing the overall user experience.
Perform other duties as assigned.

Requirements

Bachelor’s degree in a related discipline or equivalent.
6+ years of relevant experience.
Working knowledge of and ability to apply IT project management principles, components, and processes.
Skills in budgeting and written and oral communication.
Ability to effectively interact with technical and non-technical staff.

Preferred Qualifications

Experience with StarRez, AiM, and similar enterprise level systems used to support housing resident management, facilities staff workflows, customer relationship management, and other critical functions.
Three or more years of experience serving as a system administrator, functional administrator, or power user for an enterprise-wide software platform.
Experience applying specialized skills within a university or public sector environment.
Experience participating in system software analysis and requirements, implementations, upgrades, testing, or application enhancement projects.

Tools and Systems

You will work with remote access tools, diagnostic software, support ticketing systems, StarRez, AiM, enterprise level systems, and customer relationship management systems (CRM), including P-Card as listed for the role.

Additional Information

This is not a supervisory position.
This position does not have financial responsibilities.
No driving is required; the role will not travel.
The role is not considered a position of trust.
Security clearance is not required.
Successful candidates must be able to pass a background check.
Equal Employment Opportunity: Georgia Tech is an Equal Employment Opportunity Employer and prohibits discrimination, including discriminatory harassment, based on protected characteristics.

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1mo ago

Technical Support Engineer 2 - AI Networking

Dell Technologies Round Rock, TX

Round Rock, TX

1mo ago Closed

$74k - $96k/yr Full time Bgp Cloud Platforms Evpn

This position is no longer accepting applications (closed Oct 18, 2026).

Job Description

Dell Technologies is hiring a Technical Support Engineer 2 to support Dell and Nvidia AI Networking as part of Dell’s Solutions Support (Service team). The onsite role is based in Round Rock, TX, with coverage that includes support activity for Oklahoma City, OK, focused on enterprise issue resolution and contributing to hardware and software quality.

Role Focus

As a Technical Support Engineer 2, you will resolve AI Networking solution issues reported by enterprise customers. You will also document technical findings across the entire issue lifecycle, coordinate with internal teams to drive resolution, and support quality improvements by reporting relevant hardware and software defects.

Responsibilities

Own enterprise customer-reported issues submitted through various intake models, working with customers and internal stakeholders through to resolution aligned to the customer’s satisfaction.
Document all relevant technical details throughout the issue lifecycle and keep customers informed in a timely manner on overall progress.
Coordinate with multiple internal stakeholders during resolution, including Engineering, Backline Teams, and other Lines of Business.
Support hardware and software quality for Dell and Nvidia AI Networking by identifying and reporting bugs and issues to Backline teams.
Follow required processes and use the appropriate tools and methods to achieve quality closures, including Training/Mentoring, Knowledge Sharing, Projects, and Tasks as applicable.
Resolve AI Networking solutions as part of a team.
Work with global enterprise customers to address issues in infrastructure spanning Cloud, Datacenter, and Edge Networking, including traditional networking and Open Networking, and related Lines of Business such as Compute and Storage.
Contribute to hardware and software quality by reporting bugs to the Product Quality Team.
Ensure customer interactions reflect a high degree of respect while driving operational excellence through adherence to processes and tools.

Required Experience

3-5 years of experience integrating and troubleshooting a broad range of technologies, including Servers, Storage, and Networking in a datacenter environment.
Extensive knowledge of Networking AI Solutions, including Datacenter and Edge, plus cloud computing concepts, Open Networking, and SD-WAN fundamentals.
Fundamental knowledge of Linux.
Expertise in core networking technologies: Layer-2 Fundamentals, Spanning Tree, Port Channels, AAA, Layer-3 Concepts, and Routing Protocols.
Familiarity with advanced and emerging technologies including BGP, VxLAN, and EVPN.
Excellent communication skills, strong analytical and troubleshooting ability, and the capacity to quickly judge priorities during challenging situations.
Experience working in highly technical, highly complex enterprise customer environments.

Technologies

Servers, Storage, Networking
Cloud Computing, Open Networking, SD-WAN
Linux
Layer-2 Fundamentals, Spanning Tree, Port Channels, AAA
Layer-3 Concepts, Routing Protocols
BGP, VxLAN, EVPN

Location

Round Rock, TX (onsite). Support coverage includes Oklahoma City, OK.

Compensation

The annual range for this position is $74,205 - $96,030.

Desirable Certifications

CCNP/CCIE, CCDP/CCDE, JNCP/JNCIE, Dell Proven professional certifications
RHCE, RHA, BCNP/BCFP, CWNP/ACMP/ACMX/ACDX/CWNE
VCP/VCAP, MCSE/MSM, AWS / Microsoft Azure cloud associated technological certifications

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1mo ago

Technical Support Representative, Catholic

Pushpay Fountain, CO

Fountain, CO

1mo ago Closed

$51k - $62k/yr Full time Application Support CRM Customer Support

This position is no longer accepting applications (closed Oct 18, 2026).

Job Description

Join a team that pairs hands-on technical support with real customer impact in Pushpay’s SaaS ecosystem. This hybrid role (3 days in the office / 2 days remote each week) includes strong benefits, competitive pay, and a clear focus on end-to-end incident ownership. You will act as a primary point of contact for technical inquiries, guiding customers from first interaction through root-cause discovery and resolution.

What you’ll do

Own incoming customer support requests across multiple service channels, including the ticketing system, live chat, phone, and email.
Manage your personal queue health dynamically to maintain strict adherence to customer Target Response times.
Troubleshoot and resolve issues related to the Pushpay platform using software discovery to drive resolution at first contact.
Provide technical ownership for each request, progressing incidents through investigation to total technical resolution.
Escalate highly complex platform anomalies that fall outside standard Level 1 documentation.
Share specialized inquiries accurately with the appropriate partners in the Customer Experience department, including CSM or Implementation.
Use internal technical resources daily to ensure accurate and effective problem solving.
Identify documentation gaps and contribute updates to the team knowledge base.
Review technical support updates regularly to stay current with continuous product deployments.
Support customer account management needs related to significant account changes and renewal handoff.

How you’ll succeed (on the job and over time)

After successful onboarding, you will demonstrate functional fluency in the Giving or ChMS platform architecture and maintain working knowledge of basic application and account ecosystems. During the post-onboarding period, you will consistently meet or exceed core KPIs, including maintaining target response times and customer satisfaction (CSAT) goals. KPI expectations may vary by customer segment, and the Level 1 profile emphasizes autonomous, proactive execution of complex troubleshooting workflows with minimal supervision.

Compensation range: $50,615-$61,863 per year.

Benefits and work setup

Health coverage: 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employees
Additional option: 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
Retirement: 401K match
Work model: Hybrid (3 days in the office / 2 days remote each week)
Time off: 12 paid company holidays, 2 paid Volunteer Time Off days, and 15 days PTO to start (increases with tenure and seniority)
Family leave: Paid parental and adoption leave

Requirements

Minimum 2-3 years of dedicated experience in a technical support, help desk, or client-facing support role
Basic experience navigating modern CRM architectures such as Salesforce is a major plus
Excellent attention to detail and the ability to create accurate work pieces
Excellent written and verbal communication skills
Strong work ethic and well-organized task management
Genuine interest in helping solve customer requests
Natural love for problem-solving within online software platforms
Requires prolonged periods of sitting at a desk and working on a computer

Location: Fountain, CO (hybrid)

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1mo ago

Technical Support Specialist II

TTE Technology Inc Irvine, CA

Irvine, CA

1mo ago Closed

$65k - $75k/yr Full time CRM Customer Support End User Support

This position is no longer accepting applications (closed Oct 18, 2026).

Job Description

TTE Technology Inc is hiring a Technical Support Specialist II to own end-to-end resolution of complex customer escalations and high-visibility advocacy cases. This onsite role in Irvine, CA focuses on advanced technical troubleshooting, validation, and root cause analysis, with coordinated cross-functional action to deliver timely outcomes with minimal supervision.

Key Responsibilities

Own and manage complex customer escalations from intake through final resolution.
Diagnose, troubleshoot, validate, and resolve advanced technical issues across multiple product categories.
Lead resolution efforts for executive complaints, legal-sensitive matters, social media escalations, and other high-risk customer situations.
Perform technical testing, reproduce issues, validate products, and conduct root cause analysis.
Coordinate cross-functional resources and drive accountability to ensure timely resolution of customer commitments.
Identify recurring product, process, and customer experience issues and recommend corrective actions.
Document technical findings and provide actionable recommendations to Engineering, Quality, and Product teams.
Create and maintain troubleshooting guides, knowledge articles, and process documentation.
Support continuous improvement initiatives related to CSAT, NPS, FCR, operational efficiency, and customer advocacy outcomes.
Manage service inventory, testing equipment, and technical resources needed for investigations and validation activities.

Required Qualifications

Experience supporting consumer electronics is required.
Experience in escalation management, technical support, engineering support, customer advocacy, complaint resolution, or related technical problem-solving roles.
Ability to independently manage high-priority issues, make sound decisions, and deliver results under pressure.
Strong analytical, troubleshooting, root cause analysis, and problem-solving skills.
Excellent verbal and written communication skills, with the ability to work effectively with customers, executives, engineers, legal teams, and business stakeholders.
Proven ability to manage multiple priorities while maintaining urgency, accuracy, and attention to detail.
Experience using CRM and case management platforms such as Microsoft Dynamics or similar systems.
Strong collaboration and stakeholder management skills.
Flexibility to work weekends, holidays, and extended hours as business needs require.

Technologies

Microsoft Dynamics

Compensation and Benefits

Salary: USD 65,000 to 75,000 per year.
Vacation: Starting at 5 days per year.
HealthWellness Days: 10 days per year (prorated based on start date).
Paid Holidays: 12 days per year.
Medical Insurance
Dental Insurance
Vision Insurance
401(k) Matching

Work Location and Environment

This position is based onsite in Irvine, California, and regular in-person attendance is an essential function.
Work extensively with computers, communication systems, diagnostic tools, and testing equipment.
Move throughout the office, warehouse, laboratory, service, and testing environments as required.
Inspect, handle, transport, install, configure, test, and validate consumer electronics products and related equipment.
Frequently lift, carry, push, pull, and move products, tools, materials, and equipment weighing up to 50 pounds independently, and heavier items with appropriate assistance or equipment.
Bend, reach, stoop, kneel, crouch, climb, and stand for extended periods during testing, troubleshooting, validation, and equipment handling.
Travel domestically and internationally up to 25% as business needs require.

Nice to Have

Experience managing executive escalations, legal-sensitive customer matters, warranty disputes, and customer advocacy cases.
Experience identifying product quality concerns and partnering with Engineering, Training, and Quality teams to drive corrective action.
Demonstrated commitment to operational excellence, continuous improvement, and customer-centric decision-making.
Experience supporting HVAC, home appliances, or related technical products.
Bilingual in Spanish.

Employment Authorization

Candidates must be legally authorized to work in the United States at the time of hire. TTE Technology Inc does not currently sponsor employment visas for this position.

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1mo ago

Technical Support Specialist

Rodgers Instruments US LLC Hillsboro, OR

Hillsboro, OR

1mo ago Closed

Full time Electrical Engineering Hardware Support Help Desk Support

This position is no longer accepting applications (closed Oct 18, 2026).

Job Description

Rodgers Instruments US LLC is seeking an onsite Technical Support Specialist in Hillsboro, Oregon to assist dealers and field technicians with troubleshooting, testing, and repair of electronic circuits and audio components. The role combines customer-facing technical support with hands-on electronics work, including working from Zendesk tickets and assisting with complex diagnostic needs.

Role Overview

This position supports technical issue resolution for electronic and audio systems through a mix of phone and email communication, written technical guidance, and in-person repair activities. You will interpret engineering documentation, use laboratory test equipment to validate circuit behavior, and document testing outcomes for internal and customer-facing follow-up.

Key Responsibilities

Troubleshoot, test, and repair electronic circuits and audio components
Interpret schematic diagrams and other engineering drawings and technical documents
Use test fixtures to test and troubleshoot circuits, components, and PCA boards
Apply soldering and other hands-on repair techniques to address detailed component issues on PCA boards
Provide technical support to field technicians performing diagnosis and repair of complex electronic systems, including via phone and email
Support audio system installation by providing written and verbal instructions and guidance
Compose written technical instructions
Document test results and parts usage
Identify and follow through on projects and needed products or services
Collaborate with Technical Support, Engineering, and Production teams

Required Qualifications

Associate’s degree or equivalent in Electronics/Electrical Technology or related field
Ability to read electronic schematic diagrams
Knowledge of laboratory test equipment, including oscilloscopes, digital multimeters, and signal generators
Understanding of power supply circuits and circuit components
Understanding of audio systems and digital and analog electronics
Soldering experience for repair or installation of electronic components
Customer relations and technical support skills, including excellent verbal and written communication via phone and email
Collaborative, team-oriented personality

Technologies and Tools

Zendesk
Oscilloscopes
Digital multimeters
Signal generators
Microsoft Office/365

Preferred / Desired Qualifications

Bachelor’s degree in Electronics/Electrical Technology or related field
Experience with electronic musical instruments and design
Experience using or setting up audio or sound systems, including amplifiers and speakers
Microsoft Office/365 experience

Location and Work Authorization

This is an onsite position in Hillsboro, Oregon. Applicants should be located within commuting distance of Portland, Oregon or plan to relocate soon. Applicants must be authorized to work for any employer in the United States. Rodgers Instruments is unable to sponsor or take over sponsorship of an employment Visa at this time.

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1mo ago

Technical Support Specialist-1

Realign LLC Santa Clara, CA

Santa Clara, CA

1mo ago Closed

$81k+/yr Full time Customer Support Information Technology (IT) IT Services

This position is no longer accepting applications (closed Oct 18, 2026).

Job Description

Realign LLC is hiring a Technical Support Specialist for an onsite role in Santa Clara, CA. This full-time IT position offers an estimated salary of USD 80,846 per year and is built for a problem-solver who enjoys getting systems back to working order through methodical troubleshooting. You will work in a dynamic operational environment where ownership, clear communication, and calm execution matter.

Responsibilities

Enjoy troubleshooting and identifying why systems or applications are not working.
Handle unfamiliar issues by approaching them logically and methodically.
Learn new technologies quickly and research unfamiliar systems as needed.
Work independently without relying on step-by-step instructions.
Ask strong questions and determine when additional information is required.
Know when to continue troubleshooting, when to ask for help, and when to escalate.
Take ownership of issues and follow through until the problem is resolved.
Use good judgment and avoid guessing if a change could negatively impact a system.
Recognize urgency, understand business impact, and prioritize competing issues appropriately.
Communicate professionally with people across different technical knowledge levels.
Remain calm and effective when users are frustrated or operations are disrupted.
Collaborate effectively across technical and non-technical teams.
Stay dependable and organized in a fast-moving environment.
Be willing to assist beyond narrowly defined responsibilities when required.