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1mo ago

IT Support Specialist

TIAG Bethesda, MD

Bethesda, MD

1mo ago Closed

$50k - $55k/yr Full time Computer Skills Desktop Support End User Support

This position is no longer accepting applications (closed Oct 18, 2026).

Job Description

TIAG is hiring a short-term IT Support Specialist to support a customer site at the Uniformed Services University of Health Sciences in Bethesda, MD (onsite). This role is anticipated to last 4 months, and the position offers $50,000 to $55,000 per year. Onsite work requires a Secret clearance.

What you’ll be working on

Receive and process incoming hardware shipments.
Maintain 100% inventory accuracy within the Government-furnished system of record.
Coordinate and ensure the successful, timely delivery of YubiKey devices to end-users.
Use an IT ticketing system (such as ServiceNow) to manage, document, and close assigned support tickets.
Perform computer troubleshooting and setup using multiple detailed processes and procedures.
Execute computer break-fix processes and complete software upgrades as needed.
Write and document highly detailed troubleshooting results in the help desk ticket tracking system.
Extract computer and server log files and escalate them to Tier 3 support for further diagnosis when required.
Recall established computer support techniques from memory to resolve issues in a timely manner.

Customer support and communication

Provide exceptional customer service by actively listening, demonstrating empathy, and delivering clear, concise solutions.
Maintain a positive, professional demeanor while supporting users through phone, email, chat, and in-person channels.
Ensure a high level of customer satisfaction in every interaction.

Execution, documentation, and workload management

Manage and execute 3 to 5 concurrent computer support activities while following detailed operational processes.
Keep rigorous, accurate notes for all troubleshooting steps and inventory movements.

Requirements

1+ years of related IT experience.
Early career experience with remote access software, Office Automation Software Suites, and knowledge of Operating Systems and Networking.
Experience working with PC software and troubleshooting.
Demonstrated ability to communicate effectively, both written and orally, with the customer base and Help Desk management.
Strong PC software and troubleshooting skills.
Experience using Windows 10 and Microsoft Office 2010 products.
Ability to obtain a Secret Clearance.
Understanding of the military community is an added plus.

Tools you’ll use

ServiceNow
YubiKey
Windows 10
Microsoft Office 2010

Location: Bethesda, MD (onsite) | Salary: $50,000 to $55,000 per year | Duration: anticipated 4 months

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1mo ago

Desktop Support Technician

Ovation Workplace Services Inc Los Angeles, CA

Los Angeles, CA

1mo ago Closed

$21 - $23/hr Full time Active Directory Application Support Computer Skills

This position is no longer accepting applications (closed Oct 18, 2026).

Job Description

The Desktop Support Technician provides first- and second-level support for local and remote end users, handling troubleshooting across hardware, software, and applications. This onsite role in Los Angeles supports Windows and Microsoft Office 365 users, with additional foundational support for macOS and enterprise device management.

Key Responsibilities

Provide first- and second-level technical support for end users experiencing issues with hardware, software, and applications via phone, remote access tools, and on-site visits.
Log, track, and maintain accurate documentation for incidents and service requests in the designated IT ticketing system.
Install, configure, upgrade, and troubleshoot supported Windows operating systems, including Windows 10 and Windows 11.
Support and troubleshoot the Microsoft Office 365 suite for end users.
Deliver foundational support for macOS environments to assist users of Apple devices.
Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software.
Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices.
Perform routine preventive maintenance for computers, laptops, and printers to support ongoing reliability.
Complete remedial repairs on desktops, laptops, printers, and related peripherals.
Use diagnostic tools to troubleshoot network connectivity issues and workstation hardware or software problems.
Coordinate with third-party vendors to resolve complex audio/visual (AV) issues when required.
Provide timely and professional status updates to end users and stakeholders on open incidents and resolutions.
Support mobile device management (MDM) for iOS and Android devices within the enterprise environment.
Apply working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications to support a range of IT needs.
Perform other duties as assigned by management in support of departmental and organizational objectives.

Required Skills and Experience

Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365.
Experience installing, configuring, and troubleshooting PC and laptop hardware.
Familiarity with enterprise antivirus and endpoint protection solutions.
Experience using helpdesk ticketing systems and IT service management practices.
Knowledge of MDM platforms supporting iOS and Android.
Familiarity with enterprise encryption solutions and Windows device management via Active Directory.
Strong analytical, problem-solving, and technical troubleshooting capabilities.
Ability to manage multiple priorities, work independently, and meet established SLAs.
Excellent verbal and written communication skills, with the ability to explain technical topics clearly to non-technical audiences.
Commitment to high-quality customer service for internal stakeholders.
Ability to adapt to changing technology and shifting organizational priorities.
Willingness to work outside standard business hours, including evenings and weekends, for scheduled projects or emergency response.

Minimum Qualifications

Bachelor’s or master’s degree in information technology, Computer Science, or a related field; or an equivalent combination of education, training, and relevant work experience.
Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity.
Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11.
CompTIA A+ certification or equivalent vendor-neutral credential (preferred).
Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification (preferred).

Technology Stack

Windows 10, Windows 11
Microsoft Office 365
macOS
Cisco Jabber
iOS, Android
Mobile device management (MDM)
Microsoft Active Directory, Group Policy Objects (GPOs)
Helpdesk ticketing systems, IT service management practices
Windows device management via Active Directory
Enterprise antivirus, endpoint protection solutions
Enterprise encryption solutions
Audio/visual (AV), networks, servers, smart devices, telecommunications

Work Location and Compensation

Location: Los Angeles, CA (onsite)
Pay: USD 21 - 23 per hour

Physical Requirements and Work Environment

Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.
Occasionally required to lift or move IT equipment weighing up to 50 pounds.
May require bending, kneeling, or crouching to install or service equipment.
Work is primarily performed in a standard office or data center environment with moderate noise levels.
May be required to travel to or work at multiple organizational sites or client locations.

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1mo ago

Desktop Support Technician

ESP Global Services Limited Grand Rapids, MI

Grand Rapids, MI

1mo ago Closed

$50k - $52k/yr Full time Desktop Support End User Support Hardware Support

This position is no longer accepting applications (closed Oct 18, 2026).

Job Description

Onsite in Grand Rapids, MI with a salary range of $50,000 to $52,000 per year. ESP Global Services Limited is hiring a Desktop Support Technician to help keep end users productive with reliable IT support for Windows PCs, Macs, printers, mobile devices, and associated hardware and software.

You will work 40 hours per week onsite, with coverage scheduled across the team (support from 4:00am to 1:00pm and 2:00pm to 10:00pm) to support a 5 days x 8-hour coverage model.

What you will do

Provide in-person, phone, remote, and email support to users in supported departments.
Maintain the ticketing system by keeping the status of all support requests up to date.
Keep the inventory system current with deployed computing asset information.
Research, recommend, and coordinate the ordering of requested software and hardware.
Create and provision user accounts, email accounts, and required access for staff.
Resolve end user issues for both Windows and Apple environments, guiding users through troubleshooting steps.
Perform hardware and software upgrades and support end users through changes.
Support printing and other peripheral computing devices.
Set up, install, and configure desktop hardware and software in line with internal controls, policies, and standards.
Participate in identity and access management across systems.
Ensure hardware issues are resolved effectively and efficiently to meet customer contractual service level agreements (SLAs).
Support one or more departments to restore service and/or identify and correct core problems.
Perform other assigned IT support duties.

What you bring

1 to 3 years of experience in Helpdesk/Desktop Support or Field Services, including troubleshooting hardware, software, connectivity, and operating system issues.
1 to 3 years experience supporting current Microsoft Windows Desktop software.
1 to 3 years experience supporting DSS, multiple workstation OS (Windows, Mac), and multiple mobile OS (Android, iOS), including networking and printing services.
Experience fulfilling onboarding and offboarding requests, including set-up of desktops/laptops/iPads, installing screens and displays, patch port cabling, software configuration, and mobile setup.
Experience supporting performance and resolving client-related issues.
Understanding of network protocols, server hardware, and configurations.
Self-motivated with a willingness to learn and adapt to new situations.
Strong communication skills with peers, line managers, stakeholders, and end users.
CompTIA A+, Network+, Security+ or equivalent certification.
Ability to lift or push 20 to 50 pounds if needed.
Ability to stand or kneel for extended periods.
Ability to use mechanical tools such as screwdrivers, wrenches, pliers, hammers, and drills.

Technologies you will work with

Microsoft Windows Desktop, Windows, Mac
Android, iOS, DSS
Networking, Printing Services
CompTIA A+, Network+, Security+
iPad

Benefits

Medical Insurance
Vision & Dental plans
PTO time
Perkbox discounts
On-site Paid Parking

Physical requirements

Lift or push 20 to 50 pounds of equipment if needed
Stand or kneel for extended periods
Use mechanical tools (screwdrivers, wrenches, pliers, hammers, drills)

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1mo ago

Technical Support Representative

Skutt Ceramic Products Portland, OR

Portland, OR

1mo ago Closed

$25 - $30/hr Full time Customer Support Email Support Equipment Support

This position is no longer accepting applications (closed Oct 18, 2026).

Job Description

Skutt Ceramic Products is seeking a Technical Support Representative to troubleshoot ceramic and glass kiln systems and related equipment while helping customers and feeding insights back to the team.

Responsibilities

Provide timely, professional troubleshooting and technical support for Skutt equipment via phone, email, and video
Diagnose and address issues involving kilns, pottery wheels, controllers, electrical components, and related equipment
Walk customers through setup, operation, maintenance, and troubleshooting
Recommend appropriate products, accessories, replacement parts, and solutions based on customer needs
Identify root causes and explain technical solutions clearly to customers with different levels of experience
Share accurate information on features, specifications, operation, maintenance, warranties, returns, and replacement procedures
Maintain accurate records of customer interactions, troubleshooting steps, and resolutions
Escalate complex or unusual issues and collaborate with engineering, production, sales, and other departments as needed
Communicate customer feedback, recurring issues, and product concerns to internal teams
Help develop and update technical support resources, including FAQs, troubleshooting guides, and manuals
Identify opportunities to improve products, documentation, training, and the overall customer support experience
Stay current on Skutt products, technologies, troubleshooting procedures, and support policies
Act as a Skutt ambassador through professional communication, sound judgment, helpfulness, and a commitment to doing what is right for the customer

Requirements

Strong working knowledge of ceramic kilns, pottery wheels, and related Skutt equipment
Ability to troubleshoot electrical, mechanical, hardware, and software-related problems
Ability to read and interpret wiring diagrams, technical documentation, product manuals, and specifications
Strong understanding of electrical safety and safe operating and maintenance practices
Ability to methodically diagnose problems, identify root causes, and develop practical solutions
Familiarity with replacement parts, equipment maintenance, and repair procedures
Ability and willingness to learn new products, technologies, and troubleshooting methods
Understanding of warranty policies, product returns, and replacement procedures is preferred
Excellent verbal and written communication skills
Ability to explain technical concepts clearly and patiently to customers with varying technical experience
Strong listening and questioning skills to gather the information needed for accurate diagnosis
Ability to remain calm, professional, and empathetic when assisting frustrated or confused customers
Strong attention to detail and commitment to providing accurate information and clear instructions
Ability to manage multiple customer cases while maintaining quality, organization, and follow-through
Strong commitment to customer satisfaction and a positive customer experience
Ability to work effectively with engineering, production, sales, and other departments to resolve complex issues
Strong documentation and organizational skills
Ability to contribute to and improve technical documentation, FAQs, troubleshooting guides, and other support resources
Familiarity with CRM and ticketing systems, email, spreadsheets, databases, and other standard office tools
Ability to prioritize work effectively and adapt to changing customer and business needs

Technologies

CRM
ticketing systems
email
spreadsheets
databases

Preferred experience

Hands-on experience operating, maintaining, troubleshooting, or repairing ceramic kilns
Experience working in a ceramic or glass studio, school, university, community arts center, or similar environment
Experience with pottery wheels or other ceramic equipment
Electrical, mechanical, electronics, or technical repair experience
Experience providing technical support or customer service
Experience working with technical documentation, service manuals, or troubleshooting procedures

What will help you succeed

Curious: enjoys figuring out how things work and why they fail
Resourceful: can work through unfamiliar problems and find practical solutions
Patient: understands customers may be stressed, frustrated, or unfamiliar with the technology
Thorough: works toward correct diagnosis beyond the first possible answer
Clear: turns complicated technical issues into instructions people can understand
Team-oriented: knows when to solve and when to bring in others
Customer-focused: technical support includes helping people get back to creating
Safety-minded: emphasizes proper procedures for electrical and high-temperature equipment
A Skutt ambassador: represents the company through communication, professionalism, judgment, and willingness to help

Location: Portland, OR (onsite)

Compensation: USD 25 - 30 per hourly

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1mo ago

Field Technical Support Specialist

PALFINGER North America Council Bluffs, IA

Council Bluffs, IA

1mo ago Closed

$25 - $31/hr Full time Computer Skills Customer Support Field Service Support

This position is no longer accepting applications (closed Oct 18, 2026).

Job Description

Council Bluffs–based Field Technical Support Specialist role providing technical support for PALFINGER service cranes, crane bodies, compressors, liftgates, and related equipment across North America. Reporting to the Service Manager, you will serve as a trusted technical resource for internal teams and external dealers and distribution partners.

Onsite Location

Council Bluffs, IA (onsite)

Compensation

USD 25 - 31 per hourly

Role Overview

In this position, you triage and troubleshoot technical issues, support service and installation procedures, and help keep service information current. You will collaborate with Engineering and Spare Parts to support ongoing service initiatives and contribute to training efforts for dealers and distributors.

Responsibilities

Serve as the go-to contact for internal and external service inquiries, delivering exceptional support by phone and email.
Triaging, troubleshooting, and resolving technical problems; guide dealers, service centers, and distribution partners on service and installation procedures.
Author, maintain, and improve service documentation, technical publications, bulletins, and online knowledge resources.
Partner with Engineering, Service, and Spare Parts to influence new product development, enhancements, and ongoing service initiatives.
Deliver training covering installation, operation, maintenance, and service best practices; support parts and service request workflows.

Requirements

High school diploma required; Associate degree in a technical or business field is preferred.
3–5 years of customer service experience in manufacturing, industrial, or technical support environments.
Hands-on knowledge of hydraulic, electrical, and mechanical systems used in complex equipment.
Ability to interpret technical specifications, schematics, diagrams, and installation manuals.
Comfort with Microsoft Office and CRM-based support tools; willingness to travel within North America.
Fluency in German, Spanish, or French is a plus.

Technology Stack

Microsoft Office
CRM-based support tools
ERP & MRP Systems

Benefits

401(k) with Company match
Medical, dental, vision, life, accidental death and dismemberment insurance, and short- and long-term disability (depending upon state), plus a wellness program
Paid Company holidays and paid Personal Time Off (PTO)
Continuous learning and career development opportunities
Competitive compensation

Core Proficiencies

Maintenance and Repair Skills
ERP & MRP Systems
Electrical Schematic Reading

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1mo ago

Technical Support Specialist - Semiconductor Equipment

Amtech Systems Inc. Westford, MA

Westford, MA

1mo ago Closed

$35 - $42/hr Full time Automation Computer Skills Control Systems

This position is no longer accepting applications (closed Oct 18, 2026).

Job Description

The role provides post-market technical support for semiconductor and SMT capital equipment, with a focus on troubleshooting electrical circuit issues and coordinating with field and engineering teams as needed. This is an onsite position in Westford, MA supporting customers worldwide.

Key Responsibilities

Deliver remote and onsite technical support to customers to troubleshoot and resolve electrical circuit issues.
Provide backup coverage to field service engineers to support timely and effective resolution of technical problems.
Work cross functionally to review and update technical documentation, including manuals and service bulletins.
Investigate recurring product failures and coordinate with Engineering and Manufacturing to identify lasting corrective actions.
Create and maintain technical support documentation, troubleshooting guides, service procedures, and knowledge base articles.
Maintain detailed records of service activities, including issues encountered, solutions applied, and client interactions.
Train and guide customers and third-party personnel on troubleshooting, maintenance, and operations of products.
Support occasional after-hours calls and travel when required for technical support.
Follow ISO procedures and safety protocol, including wearing appropriate PPE where designated.

Required Qualifications

Education: Associate degree in Electrical or Mechanical Engineering; Bachelor’s preferred. Trade school experience, related field experience, or equivalent technical experience also considered.
Experience: 3+ years in technical support or service roles, preferably in semiconductor or electronics manufacturing.
Technical proficiency: Ability to troubleshoot electrical, electronics, and mechanical systems remotely, including PLC control systems.
Certifications (preferred): Relevant technical certifications such as SEMI or IPC.

Technical Skills and Tools

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
PLC control systems.
Salesforce and ERP systems.
AI tools.
Fourier Transforms, filter design, differential equations.
CAD and data analysis.
Diagnostic tools for semiconductor equipment.

Competencies

Ability to work independently and collaboratively while meeting time sensitive deadlines.
Strong interpersonal and written communication skills, with the ability to explain complex technical topics clearly.
Strong math and measurement capability for troubleshooting and diagnostics, including Ohm’s Law, power calculations, impedance, and reactive components to support electrical circuit analysis.
Exposure to analytical methods such as Fourier Transforms, filter design, and differential equations, including frequency response, load distribution, and thermal management.
Familiarity with diagnostic software and CAD/data analysis tools is a plus.

Location and Compensation

Location: Westford, MA (onsite)

Compensation: USD 35 to 42 per hour

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1mo ago

Technical Support Specialist I

Specialty Coating Systems, Inc. Indianapolis, IN

Indianapolis, IN

1mo ago Closed

Full time Computer Skills Customer Support Hardware Support

This position is no longer accepting applications (closed Oct 18, 2026).

Job Description

Specialty Coating Systems, Inc. is hiring an on-site Technical Support Specialist I in Indianapolis to deliver installation and post-sales support for SCS equipment.

Responsibilities

Understand technical questions and provide answers, instructions, and guidance
Perform on-site installation, start-up, training, retrofit work, and diagnostic and repair support for customer equipment
Troubleshoot and diagnose equipment malfunctions using a volt meter and other test equipment
Provide customers with on-site installation, start-up, and training assistance
Issue and prepare return authorizations for the return of goods
Host customers during customer acceptance of equipment
Maintain customer equipment files
Support Coating Center machine maintenance needs
Adhere to plant and corporate safety policies
Assist in other areas or perform additional duties as business needs fluctuate

Requirements

Travel required 25% to 50% of the time to customer sites, domestic and international, while following corporate travel procedures and policies
Valid passport required
Valid driver’s license required; driving record must meet company standards
Education: one year certificate from a college or technical school
Alternative: three to six months related experience and/or training, or an equivalent combination of education and experience
Ability to read, write, and follow written or verbal instructions
Ability to use precision measuring and laboratory instruments (for example: calipers, scales, micrometers, or similar test and inspection equipment)
Ability to interact closely with other departments to support customer focus and efficient operations
Demonstrated analytical and technical ability within the field of expertise
Demonstrated capacity to work with Microsoft Office Products, Lotus Notes, and other critical computer applications
Ability to write reports and business correspondence
Ability to communicate information and respond to questions from customers and internal departments
Ability to calculate figures and amounts such as discounts and interest
Exceptional customer service skills
Well-developed communication, organizational, and interpersonal skills
High manual dexterity and hand-to-eye coordination
Self-motivated and able to work independently with little or no direct supervision
Ability to read blueprints/schematics (mechanical, electrical, and pneumatic)
Electrical knowledge is a must
Strong computer skills required

Job Overview

Provides installation and post-sales support to customers, including internal and external customer support needs related to SCS-manufactured equipment
Support is delivered via telephone, email, on-site, and other necessary means