Computer Skills

Computer Skills Support Jobs

612 jobs found

Today

Entry Level Help Desk / Customer Service Representative

Vertical Screen Inc. Warminster, PA

Warminster, PA

Today

$16+/hr Full time Application Support Computer Skills Customer Service

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Job Description

Vertical Screen Inc. is hiring an entry-level Tier 1 Technical Support and customer service representative for an on-site role in Warminster, PA. In this position, you will act as a primary point of contact for customers seeking help with products and services, handling day-to-day support across phone, chat, and email.

You will troubleshoot basic technical issues, support users at both Tier 1 and Tier 2 levels, and help clients get the most from the company websites through training. The role also includes coordinating user questions, investigating error messages, and processing client order changes according to department procedures.

Role overview

Provide client support across a wide range of items.
Review external or internal service requests to determine the nature and extent of support needed.
Support users directly or refer requests to the appropriate staff member.
Handle incoming client issues via phone, chat, and email.

Technical support and troubleshooting

Deliver Tier 1 and Tier 2 software support, training, and troubleshooting over the phone for clients, applicants, and vendors.
Resolve software problems on-site or remotely via phone, chat, and/or email.
Investigate error messages and determine appropriate resolutions.
Provide timely and accurate information in response to incoming client requests.

User training and order processing

Train users in startup, basic, and advanced use of company websites.
Process client orders and changes according to established department policies and procedures.

Required skills

Strong time management and organizational skills.
Proficiency in the M.S. Office Suite, including Outlook, Word, and Excel.
Detail-oriented approach.
Excellent oral and written communication skills.
Strong telephone skills and the ability to work with a diverse population.
Ability to maintain confidential information and follow work processing procedures.
Ability to manage multiple tasks or projects.

On-site position details

Location: Warminster, PA (onsite)
Schedule: M-F
Shift: 8:00am–4:00pm
Pay: $16 per hour (USD)
Education: High school diploma or equivalent

Technologies

M.S. Office Suite
Outlook
Word
Excel

Benefits

Medical, dental and vision coverage with spouse/family coverage options
401K plan with generous company match
Flexible spending accounts
Voluntary insurance coverage plans (life, disability, etc.)
Paid lunch breaks
Paid time off
Paid holidays
Paid training program and internal employee development
Overtime options available
Casual dress code
Flexible work schedules
RushBus scheduled service from Septa Bus Route 22 and Regional Rail
Employee referral bonus program
Discounts through partnerships and neighborhood business programs

Additional information: All candidates are subject to a drug test and a background screening.

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Today

Associate Analyst/Analyst, IT Help Desk

American Airlines Phoenix, AZ

Phoenix, AZ

Today

Full time Analyst Computer Skills End User Support

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Job Description

American Airlines is hiring an Associate Analyst/Analyst for the IT Help Desk team. In this onsite role in Phoenix, AZ, you will deliver first-level support to end users across hardware and software environments, troubleshoot issues by phone, and escalate when problems require deeper expertise.

Role Overview

This position is part of the Information Technology Team within the Information Technology Division. The role focuses on providing first-level problem troubleshooting via telephone for technology supported system-wide, with coverage in a 24x7 environment.

Key Responsibilities

Resolve issues that can be handled over the phone; refer more complex problems to the appropriate product group when needed.
Provide first level support for PC hardware and Network environments including Windows 7 and Windows XP, plus Mainframe environments including UNIX and IBM.
Perform problem determination across technology areas such as Voice, WAN, LAN, PC, Laptop, Password Resets, Network printers, and Mobile devices.
Interact with internal teams, external support teams, and third party vendors to identify and correct core problems.
Simulate or recreate user problems to identify and resolve operating difficulties.
Maintain daily awareness of system-wide changes, outages, and issues.
Escalate incidents to escalation teams to ensure customer resolution.
Provide timely communication, oral or written, to Level 2 support or other management personnel as required.
Promptly consult Level 2 support or other management regarding quality issues to confirm acceptability or determine next steps.
Work overtime as necessary and when approved.
Maintain confidentiality regarding employee, company, and customer information.
Demonstrate commitment to and compliance with company and departmental policies, procedures, and practices.
Support shift work as required for a 24x7 IT coverage environment.

AI and Automation Focus

Provide experience with development and/or implementation of Generative AI.
Support knowledge or experience with genrative AI and virtual assistants used to assist with repetitive tasks.

Required Qualifications

Technical degree and/or equivalent experience.
1 year of Help Desk and/or customer service experience.
1 year of troubleshooting experience with service desk environments.
Knowledge and/or experience with internal server/mainframe applications: Shares, QIK, IBM/TSO/TPX, and SCEPTRE.
Apple certification (Apple Genius).
A+ Certification.
Strong interpersonal, written, and verbal communication skills.
Ability to multi-task in a stressful environment.
Strong problem-solving and analytical skills.

Technologies You May Support

Windows 7, Windows XP
UNIX, IBM
Voice, WAN, LAN
PC, Laptop, Network printers, Mobile devices
Shares, QIK, IBM/TSO/TPX, SCEPTRE
Generative AI, virtual assistants
Apple Genius, A+

Benefits

Travel Perks: 365 destinations on more than 6,800 daily flights across the global network.
Health Benefits: health, dental, prescription, and vision benefits (on day one), plus virtual doctor visits and flexible spending accounts.
Wellness Programs.
401(k) Program.
Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Notes on Role Functions

The responsibilities listed reflect the role’s current scope. Management may modify the job or require additional tasks be performed when appropriate, while observing legal obligations and any collective bargaining obligations.

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Today

Help Desk Technician

Wayne J. Griffin Electric, Inc Holliston, MA

Holliston, MA

Today

$25 - $30/hr Full time Application Support Computer Skills End User Support

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Job Description

Wayne J. Griffin Electric, Inc. is hiring a Help Desk Technician to deliver first level technical assistance for employees at its corporate headquarters and across the Southeast regions. This onsite role supports Microsoft Windows networks, mobile devices, computers and applications, and the company’s voice over IP system.

You will work as part of a team supporting up to 1,400 employees, handling helpdesk requests related to both hardware and software use. The position also includes regular software update and patching work to help keep endpoints stable, secure, and performing as expected.

What you’ll do

Provide first level technical support to up to 1,400 employees in a team setting
Set up and maintain mobile devices
Set up and support computers and applications in a Microsoft Windows networked environment
Support the company’s voice over IP system
Resolve general helpdesk requests related to hardware and applications use
Install, test, and deploy software updates and security patches to maintain endpoint stability, performance, and cybersecurity compliance

What you’ll bring

Troubleshooting experience including software installation and hardware repair as required
Strong knowledge of Microsoft Windows in a networked environment
Excellent interpersonal skills and the ability to communicate effectively with people of all levels
Ability to analyze problems and suggest solutions that address root causes
Capability to work in a fast-paced environment with minimal supervision

Tools and systems

Microsoft Windows
Voice over IP

Location

Onsite in Holliston, MA.

Pay

$25.00 - $30.00 per hour (USD).

Benefits

Blue Cross Blue Shield PPO (Medical, Dental & Vision)
401(k) with company contribution
Tuition reimbursement
Health and wellness programs
Dental insurance

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Today

IT Helpdesk Technician - Entry Level 1

IT-Solution Services LLC Pittsburgh, PA

Pittsburgh, PA

Today

$25 - $30/hr Full time Active Directory Computer Skills Customer Service

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Job Description

IT-Solution Services LLC is hiring for an Entry Level 1 IT Helpdesk Technician role based in Pittsburgh, PA, supporting end-users as the first point of contact. In this paid position, you will help diagnose and resolve hardware, software, and network issues while building foundational IT support skills in a collaborative environment.

Role & Responsibilities

Answer user inquiries quickly through help desk systems, providing clear, practical guidance for technical problems.
Troubleshoot and resolve hardware issues involving computers, peripherals, mobile devices, and other equipment.
Assist with software troubleshooting for Windows, macOS, and Linux, including installation and configuration tasks.
Support user account and permission management using Active Directory, including help with GPO (Group Policy Object) configurations.
Help set up and maintain IT infrastructure components such as routers, switches, and computer hardware.
Record support actions accurately in customer support ticket management systems to ensure tracking and follow-up.
Work with team members on troubleshooting related to computer networking, operating systems, and hardware issues.
Deliver strong customer service by communicating technical solutions professionally to end-users.
Support ongoing computer management practices while helping ensure compliance with security protocols.

Technologies You Will Work With

help desk systems and customer support ticket management systems
Windows, macOS, Linux
Active Directory and GPO (Group Policy Object)
routers, switches
Microsoft Office (Word, Excel, Outlook)
LAN, TCP/IP, DNS, VPNs

Requirements

Previous experience or familiarity with help desk systems or ticket management tools is a plus, but not required, with training provided.
Basic understanding of Microsoft Office applications (Word, Excel, Outlook) is preferred.
Knowledge of Windows, macOS, or Linux is advantageous.
Exposure to networking concepts such as LAN, TCP/IP, DNS, VPNs, and network troubleshooting is beneficial.
Strong communication skills to explain technical information clearly to non-technical users.
Ability to analyze and diagnose hardware and software issues efficiently.
Enthusiasm for learning new technologies in a fast-paced IT support environment focused on excellence.
IT certification (Preferred)

Pay

$25.00 - $30.00 per hour

Benefits

401(k)
Flexible schedule
Tuition reimbursement

Location & Work Setup

Hybrid remote in Pittsburgh, PA 15219
Ability to commute to Pittsburgh, PA 15219 (Required)

Application Question

Do you have previous IT experience?

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Today

IT Help Desk Technician

North Star Fertility Partners LLC New Jersey

New Jersey

Today

$52k - $55k/yr Full time Application Support Computer Skills Customer Service

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Job Description

Join North Star Fertility Partners LLC as an IT Help Desk Technician in New Jersey (hybrid). This role supports employees with reliable, timely technology assistance while you build depth across Microsoft 365, IT ticketing, and troubleshooting. You’ll also contribute to documentation and process improvements, with collaboration across IT, HR, and Leadership. The position offers $52,000 to $55,000 per year, plus a benefits package designed to support your health and work-life needs.

Benefits

Competitive health plan with health, dental, and vision coverage
401(k) with company match
“Take What You Need” PTO
Tuition Assistance
Paid Holidays
LTD/STD/Life Insurance
Wellness Programs
Hybrid or remote flexibility based on location
And much more

Responsibilities

Act as a key point of contact for employees requesting technical help through Teams, Email, or Phone
Deliver technical support by researching questions, troubleshooting issues, and maintaining workstation and LAN performance
Guide employees through corrective steps and provide training when required
Maintain SLA standards to address requests in a timely manner
Share information and perform research on new IT products and services
Track problems and resolutions using the IT Ticketing System
Provide feedback on processes and recommend improvements to the IT Director
Maintain technical documentation and a service catalog covering software installation, hardware configuration, and troubleshooting
Collaborate with HR and Leadership to support employee onboarding and offboarding

Requirements

High School Diploma or equivalent
Minimum 1-2 years working experience as an IT Help Desk Technician or System Admin
Must have or be in the process of completing Microsoft 365 Fundamentals Certification (MS-900)
Experience administering Microsoft 365
Familiarity with help desk systems
Prior experience supporting cloud applications
Knowledge of computer hardware and repairs is desired
Basic knowledge of mobile devices is desired
Excellent communication and interpersonal skills
Ability to communicate effectively with all levels of the organization
Ability to provide feedback on processes and make recommendations to the Head of Information Technology

Technologies: Microsoft 365, MS-900

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1d ago

Help Desk Tech II

LexisNexis Horsham, PA

Horsham, PA

1d ago

$49k - $82k/yr Full time Cloud Platforms Computer Skills Customer Support

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Job Description

As a Help Desk Tech II, you will deliver technical support and act as the primary escalation resource for a team of Help Desk Support Specialists. The role focuses on troubleshooting and resolving end user and infrastructure issues to support a high-availability IT environment.

Role Overview

You will troubleshoot and resolve problems spanning desktop, laptop, printer, hardware, software, operating system, email, and related IT components. You will also coordinate escalation efforts to drive timely resolutions, minimize downtime, and help maintain stable customer-facing services.

Key Responsibilities

Configure and set up workstations and laptops for on-site customers.
Respond to internal and external customer inquiries related to hardware and software issues, and work to resolve problems promptly.
Manage monitoring, support, and troubleshooting for infrastructure and operating issues, including failures, degradation, and event-correlation.
Initiate corrective actions to resolve connectivity issues and reduce downtime to support availability of the IT environment for customers.
Create detailed technical documentation and standard operating procedures to capture process, procedures, and best practices.
Collaborate with cross-functional technical teams and external vendors to ensure prompt escalation, effective problem resolution, and reduced downtime.

Required Qualifications

Experience with backup procedures.
Experience with Office 365.
Understanding and experience with software monitoring tools.
Excellent interpersonal skills and the ability to build effective working relationships across the organization.
Strong organizational skills for managing multiple priorities and concurrent issues.
Excellent troubleshooting skills to resolve IT infrastructure and operational issues.
Strong verbal and written communication skills, including the ability to produce technical documentation and Standard Operating Procedures.
Experience performing hardware and software installations, configuring desktops and laptops, and troubleshooting related issues.

Tools and Technologies

Office 365

Location and Work Model

The position is based in Horsham, PA (hybrid). A home-based setup within a 2-hour drive of the Horsham location is required.

Benefits

Health care plans and benefits.
Modern Family Benefits, including maternity, paternity, adoption, and surrogacy.
Life assurance and accident policies.
Comprehensive pension and retirement plans.
Access to learning and development resources.
Working flexible hours, with the ability to flex the time of day to align work with peak productivity.

Additional Conditions of Employment

Must be a U.S. citizen to qualify.
Must successfully pass a background investigation and achieve Public Trust security clearance.

Base Pay Range and Incentive

U.S. National Base Pay Range: $48,900 - $81,500 per year.
Geographic differentials may apply in some locations to reflect local market rates.
This job is eligible for an annual incentive bonus.

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1d ago

Legal Customer Service Representative (Help Desk)

Law Offices of Robert S. Gitmeid & Associates New York, NY

New York, NY

1d ago

$23+/hr Full time Computer Skills Customer Service Customer Support

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Job Description

Law Offices of Robert S. Gitmeid & Associates is hiring a Legal Customer Service Representative (Help Desk) to support attorneys and the broader office team in litigation-related and administrative workflows. The role sits within a heavy client-facing call center structure, where you will manage client communications, coordinate with collections agencies, and keep documentation organized and up to date.

This position is full-time and based in New York, NY with a hybrid work environment. The pay is USD 23 per hour, and the minimum required experience is 1 year.

What you’ll do

Use Salesforce CRM to support client interactions by phone and help resolve client concerns.
Work with collections agencies by phone to obtain settlement documentation.
Review documents submitted by clients and collections agencies to ensure they meet required criteria.
Upload approved documentation to the firm’s system.
Handle other ad hoc tasks as needed in a high-volume, client-facing call center environment.

What you bring

1 to 2 years of office support experience.
Superior organizational and time-management skills.
Computer literacy, including the ability to learn the firm’s case management software.
Highest ethical standards and strong professional integrity.
Strong interpersonal skills with effective communication across clients, staff, and outside parties.

Tools and technology

Salesforce CRM
Firm’s case management software

Training and schedule

Initial (6-week) hybrid training: 9:00 AM to 6:00 PM EST
Post-training: upon successful completion, transition into your permanent hybrid schedule.

Compensation and benefits

Compensation is competitive and commensurate with expertise and prior experience.
Hybrid work environment.
Training & guidance.
Medical, Dental & Vision Benefits.
401K benefits with employer match.
Pre-tax transit benefits.
Paid Time Off (PTO).
Business casual dress code.