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1mo ago

Help Desk Support (Remote)

MEI Rigging & Crating LLC Albany, OR 🇺🇸 Remote

Albany, OR

1mo ago Closed

Full time Cloud Platforms Desktop Support Email Support

This position is no longer accepting applications (closed Aug 30, 2026).

Job Description

This remote Help Desk Support position provides first-level assistance for users’ computer systems, networks, and hardware, including troubleshooting, setup, and follow-up to resolve data processing issues. The role is based in Albany, Oregon, with remote work supported.

Responsibilities

Identify, diagnose, and resolve software and hardware problems for end users across desktops, laptops, tablets, and mobile devices.
Deliver, tag, deploy, and assist in configuring end-user devices and peripherals including hardware and software for PCs, laptops, tablets, and smartphones.
Troubleshoot end-user network, printer, email, Internet, and local-area network access problems and hardware issues.
Provide hardware provisioning, device imaging, troubleshooting, and software installation for laptops, desktops, and mobile devices (iOS and Android).
Coordinate problem resolution with outsourced IT consultants as needed and monitor recurring issues.
Support employees in the installation, troubleshooting, and maintenance of computer software and hardware systems.
Offer TCP/IP networking support and troubleshoot LAN and WAN environments for both local and remote users.
Troubleshoot client, mobile and cloud applications including Office 365, D365, and SharePoint.
Suggest modifications and improvements to existing software applications when appropriate.
Provide training on new hardware or software as required.
Develop and maintain an inventory catalog of hardware, software, and licensing.
Perform additional tasks as assigned.

Requirements

Associates degree or equivalent qualification in information technology.
Minimum of three years proven experience in a Help Desk or similar role supporting multiple locations and time zones, remotely or on site.
Proficiency with Microsoft 365, Windows 10, Microsoft Office, printers, scanners, and mobile devices.
Excellent interpersonal and project management skills.
Ability to communicate technical information to both technical and non-technical personnel.
Capability to create clear, comprehensive documentation of systems and procedures.
Strong analytical and problem-solving skills with high attention to detail and accuracy.
Self-motivated and able to work independently.

Technologies

Microsoft 365
Microsoft Windows 10
Microsoft Office
SharePoint
Microsoft D365
iOS
Android
Teams

Physical Requirements and Working Conditions

This is a remote-based position with potential work from a regional office as needed.
May require varying hours across multiple time zones to support operations.
Primarily uses a computer, keyboard, mouse, and related hardware and software to perform tasks.
May involve long periods of seated work.
Frequent use of internet, telephone, Teams, email, and other collaboration tools to communicate and coordinate with colleagues and projects.

Additional Requirements

Ability to work effectively in a high-functioning team environment.
Display the highest levels of honesty, integrity, and professionalism; take pride in your work and the company.
Communicate openly and strive for peak daily performance.
Deliver the quality service MEI’s customers expect.

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1mo ago

National Help Desk Specialist

Sharp Electronics Kingsport, TN 🇺🇸 Remote

Kingsport, TN

1mo ago Closed

$50k - $70k/yr Full time Active Directory Application Support Backup Management

This position is no longer accepting applications (closed Aug 30, 2026).

Job Description

National Help Desk Specialist role with Sharp Electronics, supporting end-user IT across remote and on-site environments in Kingsport, TN, with a yearly salary between USD 49,800 and 69,740.

Responsibilities

Receive calls and open tickets to resolve issues or escalate as needed
Monitor backup offerings and escalate alerts when necessary
Manage licensing for National Helpdesk offerings
Troubleshoot, monitor, and maintain client computers and desktop applications
Support current Windows operating system versions
Maintain and troubleshoot LAN and WAN networks
Maintain and troubleshoot Microsoft Windows Server environments
Troubleshoot Microsoft Azure technologies
Provide day-to-day technical guidance and assistance to customers
Support current Microsoft Office suites
Escalate unresolved issues through appropriate internal channels
Perform desktop imaging and provisioning for customers
Demonstrate motivation and collaborate effectively in a team setting
Deliver excellent customer service
Translate complex technical terms into clear, layman terms for customers
Occasional weekend work may be required, including remote server updates

Requirements

3 to 5 years of hands-on technical support experience
Microsoft Desktop Certification highly preferred; strong communication skills required
Experience with current Windows operating systems
Remote configuration of smartphones for various email systems preferred
Experience with local and network printers preferred
Basic Windows server administration preferred
LAN/WAN experience with troubleshooting on switches, routers, and firewalls preferred
Familiarity with email server and spam filtering technology preferred
Exceptional communication skills
Energetic, self-motivated, and capable of working well in a team
Ability to work remotely and/or onsite as needed
More than 2 years in hands-on IT roles within business environments
SAN experience is a plus

Technologies

Windows
Windows Server
Azure
Microsoft Office Suites
SAN (Storage Area Network)

Benefits

Comprehensive health, dental, and vision insurance
401(k) retirement plan with competitive employer match
Employee Assistance Program with life and disability insurance
Wellness program
Training, professional development, and mentorship opportunities
Voluntary insurance benefits including auto, home, ID protection, and legal services
A dynamic, innovation-driven culture with emphasis on diversity and continuous improvement

About Sharp Business Systems

Sharp Business Systems (SBS) is the direct sales division of Sharp Electronics Corporation, the U.S. based subsidiary of Japan's Sharp Corporation. With the Simply Smarter Office strategy, Sharp Electronics offers a range of innovative technologies and services—from AQUOS interactive display panels and a printers portfolio to a proven suite of managed IT services.

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1mo ago

Tier 1 Tech Support Help Desk

Gould Intelligent Phoenix, AZ

Phoenix, AZ

1mo ago Closed

$18 - $19/hr Contract Customer Service Customer Support Email Support

This position is no longer accepting applications (closed Aug 30, 2026).

Job Description

Gould Intelligent, an Arizona-based company, is seeking a Tier 1 Tech Support Help Desk professional for a long-term contract. This onsite role is located in the far northwest Phoenix metro area. The position provides user support and manages the technical support email inbox, at a rate of $18 to $19 per hour.

Benefits

Onsite role in the far northwest Phoenix metro area
Long-term contract
Competitive pay of $18 to $19 per hour
Experience with Google Suite is a plus

Responsibilities

Provide Tier 1 Tech Support to internal and external end users
Manage the technical support email inbox

Requirements

Previous call center tech support experience
Must be eligible to work on a W2 basis for any U.S. employer without sponsorship (no third parties or corp-to-corp)
Currently reside in the Phoenix metro area
Be able to start with 2 weeks’ notice
Be able to pass relevant background check

Technologies

Google Suite

To apply, email a Word version of your resume to hr@gouldintelligent.com and reference #AZ 12997. Include your current location. Resumes without location information will not be considered.

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1mo ago

Helpdesk Technician

Salem Clinic PC Salem, OR

Salem, OR

1mo ago Closed

$22 - $29/hr Full time Application Support Computer Skills Customer Service

This position is no longer accepting applications (closed Aug 30, 2026).

Job Description

Join a close-knit IS team at Salem Clinic PC and contribute to reliable IT support for a growing clinical organization. This on-site role in Salem, Oregon offers a competitive hourly wage of $22 to $29, with opportunities to work across hardware, software, phone systems, and in-house AI tools, plus a clear path to professional growth within a physician-owned, community-rooted clinic.

You'll experience a benefits-forward culture that values collaboration, ongoing learning, and meaningful impact on daily operations. Expect a front-row seat to AI initiatives, variety in every shift, and a workplace where people build long, meaningful careers.

Responsibilities

Serve as the first point of contact for end users, addressing help tickets, phone calls, and walk-up requests with prompt, courteous support.
Diagnose and resolve issues related to hardware, software, and communication systems, escalating complex problems as needed.
Configure phone extensions, update call routing, and troubleshoot handset and voicemail issues to keep teams connected.
Assist with the configuration, testing, and development of in-house AI tools as they move from pilot to clinic-wide use.
Deliver patient, service-minded support to providers and staff, even during busy periods.
Document resolutions and known issues to share learnings across the team.
Support new hardware and software rollouts, including setup, imaging, and installation across clinic locations.

Requirements

Strong customer service skills and clear, patient communication, even when busy.
Basic technical troubleshooting across hardware, software, and phone systems.
Comfort working in a fast-paced environment with shifting priorities and frequent interruptions.
Curiosity and willingness to learn new tools, including the growing suite of in-house AI applications.
Team-first attitude and pride in representing IS support for the entire organization.

Benefits

A close-knit IS team that genuinely supports each other, learns together, and takes pride in keeping Salem Clinic running.
A front-row seat to AI initiatives, with opportunities to configure, test, and shape in-house AI tools clinic-wide.
Variety in every shift across hardware, software, phones, and people, ensuring no two days look the same.
Real growth potential within a physician-owned, community-rooted clinic where people build long, meaningful careers.

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1mo ago

Help Desk Technical Support

CrossCom National LLC Buffalo Grove, IL

Buffalo Grove, IL

1mo ago Closed

$18 - $22/hr Full time Customer Support End User Support Hardware Deployment

This position is no longer accepting applications (closed Aug 30, 2026).

Job Description

This on-site Help Desk Technical Support role with CrossCom National LLC in Buffalo Grove, IL provides Level 2 remote technical assistance during enterprise-wide Thin Client, PC, and Printer refresh initiatives. The position covers deployment, configuration, and troubleshooting of end-user devices and network-connected peripherals across multiple locations.

Summary

Deliver Level 2 remote support for enterprise wide thin client, PC, and printer refresh projects, assisting with deployment, configuration, and troubleshooting of end-user computing devices and network-connected peripherals across multiple sites.

Responsibilities

Provide Level 2 remote support for thin client, PC, and printer refresh projects.
Assist field technicians with hardware replacements and migration activities.
Record and verify existing device configurations before implementing changes.
Maintain backup copies of network and device configuration data to enable rollback and recovery when needed.
Verify and document existing network connections and device configurations prior to replacement.
Adjust switch port assignments and VLAN configurations to accommodate replacement thin client devices.
Utilize enterprise administration tools to manage and support thin client network connectivity.
Diagnose and resolve connectivity, authentication, and endpoint configuration issues after deployment.
Confirm that newly installed thin clients register on the network and operate correctly.
Assist with installing and replacing network printers.
Ensure retired devices are disconnected and no longer responsive on the network.
Update MAC address assignments and network configurations within IP management systems.
Configure printer settings via web-based administration interfaces.
Test printers with test prints and remote diagnostics to verify functionality.
Troubleshoot printer connectivity, network communication, and configuration issues.
Coordinate with field technicians to validate printer operation.

Requirements

Experience troubleshooting and supporting Microsoft Windows 10 and Windows 11 environments.
Background in supporting PCs, thin clients, and network-connected printers.
Solid understanding of TCP/IP networking fundamentals.
Ability to diagnose and resolve network connectivity issues.
Experience troubleshooting DNS and DHCP problems.
Knowledge of VLAN configurations and switch port assignments.
Experience addressing IP addressing conflicts and wired network communications.
Capability to diagnose hardware, software, and peripheral issues remotely.
Familiarity with web-based device administration and configuration tools.
Proficiency in TCP/IP troubleshooting and related concepts.
Understanding of VLAN and switch port configuration concepts.
Experience with DHCP and DNS troubleshooting.
Ability to identify and manage MAC addresses.
Experience validating network device connectivity.
Proficient in using network diagnostic tools such as ping and traceroute.

Technologies

Microsoft Windows 10
Microsoft Windows 11
TCP/IP networking
DNS
DHCP
VLAN
IP management systems
Web-based administration interfaces
Enterprise administration tools
Ping
Traceroute
Thin client devices
Network printers

Compensation

USD 18.00 - 22.00 per hour

Location and Work Arrangement

Buffalo Grove, IL 60089 (Preferred). Work location: In person. This is an on-site role with expectation to operate locally.

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1mo ago

Help Desk Technician

Geopaq Logic Rockville, MD

Rockville, MD

1mo ago Closed

$3,500 - $4,500/mo Contract Active Directory Computer Skills Desktop Support

This position is no longer accepting applications (closed Aug 30, 2026).

Job Description

Geopaq Logic is seeking an on-site Help Desk Technician in Rockville, Maryland for a one-year contract. The role centers on Windows OS troubleshooting, hardware support, and delivering customer-focused technical assistance during standard business hours (08:00–17:00 local time). This position is based onsite at the Rockville office and requires hands-on problem solving to keep end users productive.

Responsibilities

Provide Windows OS troubleshooting and configuration support
Perform hardware support, including assembly, repair, and diagnosis of PCs and laptops
Deliver customer-focused technical assistance to end users

Requirements

Education: Associate degree in Computer Science, IT, or equivalent work experience
Experience: 1–3 years in technical helpdesk or desktop support roles
OS Knowledge: Proficient in configuring and troubleshooting Windows OS environments
Hardware Skills: Hands-on experience assembling, repairing, and diagnosing PCs and laptops
Soft Skills: Strong communication skills with a customer-centric mindset
Problem Solving: Ability to diagnose basic network and software issues methodically

Technologies

Windows OS
Active Directory
ServiceNow
Jira Service Desk

Benefits

Health insurance
Paid time off

Nice to have qualifications

Certifications: CompTIA A+, Network+, or Microsoft Certified Fundamentals
Directory Services: Basic experience managing user accounts in Active Directory
Enterprise Tools: Familiarity with ITSM ticketing tools (e.g., ServiceNow, Jira Service Desk)

Pay

USD 3,500.00 – 4,500.00 per month

Working location

9910 Belward Campus Drive, Rockville, MD 20850

Working hours

08:00 – 17:00 Local Time

Contract period

1 year

Experience

Help desk: 2 years (Required)
Active Directory: 1 year (Preferred)

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1mo ago

IT Help Desk and Desktop Support Specialist

Infotech Advantage, Inc. Albany, NY

Albany, NY

1mo ago Closed

$31 - $40/hr Full time Application Support Communications Computer Skills

This position is no longer accepting applications (closed Aug 30, 2026).

Job Description

Benefits

Health insurance coverage to support you and your family
Paid time off for vacation, illness, and personal days

Infotech Advantage, Inc. offers this benefits-focused, onsite IT Help Desk and Desktop Support Specialist role in Albany, NY with a compensation range of $31.00 to $40.00 per hour. The position emphasizes proactive service, clear communication, and teamwork to sustain productive end-user support across hardware, software, and network environments.

Responsibilities

Deliver high‑quality IT support across in‑person, phone, email, and electronic ticketing channels with professional, responsive communication to ensure timely, accurate, user‑focused assistance.
Communicate clearly in both written and verbal forms with end users.
Diagnose and resolve incidents reported by customers.
Install, configure, upgrade, troubleshoot, and maintain hardware and software, including PCs, laptops, mobile devices, iPads, copiers, printers, video conferencing equipment, scanners, desk phones, and headsets.
Assist with configuring, installing, and maintaining network systems using standard protocols and with network equipment such as hubs, routers, switches, bridges, and servers, including routine updates and patches.
Provide password resets for end users.
Offer user training and assistance on routine applications and hardware, including onboarding for new users.
Assess problematic trends identified through customer incidents and provide feedback to the System Manager.
Recommend solutions to address cited problems.
Handle archiving and disposal of electronic records in response to requests.
Assist with proper disposal of electronic media devices.
Support routine maintenance of personal identity verification cards.
Support the district’s property management team and promptly communicate changes to user assignments and the location of government furnished equipment.
Assist with setting up, relocating, and reconnecting computer hardware and related IT equipment within office spaces.

Requirements

Bachelor’s degree in information technology or a related field.
Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Access, Teams, SharePoint) and Adobe.
High‑level working knowledge of Windows operating systems; familiarity with Windows Server and Apple iOS/mobility is preferred.
U.S. citizenship and ability to obtain adjudication for the requisite background investigation.
Minimum 3 years of information technology support experience, including IT help desk and desktop support.