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1mo ago

Desktop Support Technician

Intellibee Inc Santa Fe, NM

Santa Fe, NM

1mo ago Closed

Full time Active Directory Application Support Computer Skills

This position is no longer accepting applications (closed Aug 29, 2026).

Job Description

Intellibee Inc offers long-term stability, comprehensive health coverage, planning for the future, and GC assistance. This onsite role in Santa Fe, NM centers on delivering reliable desktop support within a Microsoft-based environment, handling incidents, troubleshooting, and coordination with internal teams and vendor partners to keep critical IT services running smoothly.

Responsibilities

Provide on-site PC and laptop break/fix support, including hardware installation, software setup, configuration, and issue resolution
Assist end users through in-person, phone, email, and remote channels; respond to and close help desk tickets promptly
Oversee the full ticket lifecycle in the service management system, including creation, updates, resolution, and SLA-driven escalation
Troubleshoot technical issues in a structured, methodical manner to identify root causes and implement solutions
Collaborate with internal teams and vendor support to resolve hardware and software issues
Ensure desktop systems integrate effectively with enterprise infrastructure, including file servers, email, conferencing tools, and business applications
Document incidents, resolutions, and system changes accurately; contribute to knowledge base articles
Prioritize and manage multiple tickets simultaneously based on urgency and business impact

Requirements

Hands-on experience supporting desktop environments, including hardware, operating systems, and standard applications
Strong troubleshooting skills across hardware, software, and basic networking issues
Experience working in a ticketing/service management platform (e.g., ServiceNow or similar)
Experience supporting a Microsoft environment, including Windows OS, Microsoft 365, Outlook, Teams, and Active Directory
Familiarity with basic scripting (e.g., PowerShell, Perl, or Shell) is a plus
Strong customer service and communication skills, with the ability to support both technical and non-technical users
Ability to prioritize tasks, multitask, and perform effectively in a fast-paced support environment

Technologies

ServiceNow
Windows OS
Microsoft 365
Outlook
Teams
Active Directory
PowerShell
Perl
Shell

Benefits

Long-Term Stability
Comprehensive Health Coverage
Future Planning
GC Assistance

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1mo ago

Tier 1 Technical Support Specialist

Cybertools, inc. Puyallup, WA

Puyallup, WA

1mo ago Closed

$23+/hr Full time Active Directory Application Support Cloud Platforms

This position is no longer accepting applications (closed Aug 29, 2026).

Job Description

Tier 1 Technical Support Specialist at Cybertools, inc. serves as the first point of contact for managed services clients and supports workstation deployments, software installations, user onboarding, inventory management, and field service activities.

Responsibilities

Serve as the initial contact for incoming support requests via phone, email, and remote sessions.
Deliver strong customer service and timely issue resolution throughout interactions.
Log, categorize, prioritize, and document all service requests in ConnectWise Manage.
Troubleshoot Windows desktop operating systems and Microsoft 365 applications.
Resolve common issues related to printers, networking, email, remote access, VPN, and VoIP.
Escalate complex problems to Tier 2 when appropriate.
Maintain thorough ticket documentation and accurate time entries.
Provide proactive communication and status updates to customers during the ticket lifecycle.
Ensure every workstation is deployed fully operational on Day One.
Receive, inspect, and log incoming hardware shipments into asset tracking systems.
Prepare and stage equipment for deployment; maintain imaging bench and staging areas.
Keep hardware inventory organized and secure; process vendor warranty returns and defective equipment.
Assist with secure disposal of retired equipment per company policy.
Assist with setup and configuration of Microsoft Office, Adobe Acrobat, Teams, Visio, Project, web browsers, VPN software, print software, line-of-business and security applications, and customer-specific software.
Verify proper licensing, functionality, and documentation before ticket closure.
Support new employee onboarding and user account changes, including Microsoft 365 licensing and shared mailbox/ distribution list management.
Deploy printers and perform device replacements as needed.
Perform basic Active Directory and Microsoft 365 administration; support on-site and remote access as required.
Follow Cybertools AMC workflows and documentation procedures.
Travel to customer locations to deploy workstations, install monitors and docking stations, replace desktops and laptops, install printers, troubleshoot onsite issues, and perform basic network tasks.
Assist with office relocations and organize workstation and network cabling to company standards; conduct basic cable tracing and testing.
Provide customer-facing technical support and maintain documentation, updating IT Glue, asset details, workstation configurations, and passwords per policy.
Maintain inventory records and track equipment deployments and returns.
Support security responsibilities including MFA setup, password resets, user verification, Microsoft Defender monitoring, and basic cybersecurity best practices; escalate suspected security incidents per policy.
Participate in ongoing training, quality assurance reviews, process improvements, and rotating on-call schedules; respond to after-hours requests within SLAs.

Technologies

Windows 10/11
Microsoft 365
Microsoft Entra ID (Azure AD)
Active Directory
Microsoft Exchange Online
OneDrive
Basic networking (TCP/IP, DNS, DHCP)
VPN technologies
VoIP systems
Printer troubleshooting
ConnectWise Manage (preferred)
IT Glue (preferred)
RMM platforms
Microsoft Defender
Microsoft Office
Adobe Acrobat
Microsoft Visio
Microsoft Project
Web browsers
VPN software
Print software
Line-of-business applications
Security applications
Customer-specific software
RMM agents
Backup agents

Requirements

Tier 1 experience with 3 years preferred

Benefits

Dental insurance
Health insurance
Vision insurance
Professional development assistance

Preferred Certifications

CompTIA A+
CompTIA Network+
Microsoft Fundamentals (MS-900, AZ-900)
Microsoft Modern Desktop Administrator (preferred)
ConnectWise certifications (preferred)

Experience

Tier 1: 3 years (Preferred)

Application Question(s)

Do you now or in the future require employment sponsorship?
What is your salary requirement?

Work Location

Location: Puyallup, WA (onsite)
Work arrangement: In person

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1mo ago

Tech Support Representative

Tristate Telecom Lakewood, NJ

Lakewood, NJ

1mo ago Closed

$23 - $25/hr Full time Av Support Computer Skills Customer Service

This position is no longer accepting applications (closed Aug 29, 2026).

Job Description

The Tech Support Representative role at the Lakewood, New Jersey site focuses on delivering technical assistance to customers by phone and email, troubleshooting product issues, and guiding installation and usage. The position also involves creating instructional content and product demonstrations to help customers maximize value.

Job Overview

This onsite opportunity suits individuals who enjoy technology, swiftly learning new products, and assisting customers with problems. You will provide technical support to customers via phone and email, address product questions, troubleshoot basic issues, and help customers understand how to install and use the products we sell. The role also includes helping to produce simple product demonstration videos and other educational content to maximize customer outcomes.

Responsibilities

Deliver technical support to customers via phone, email, and remote troubleshooting.
Respond to how-to inquiries related to our products.
Diagnose product configuration, installation, and connectivity problems.
Assist customers with product setup, firmware updates, software configuration, and best practices.
Recommend compatible products and suitable accessories for customers.
Escalate advanced technical issues to manufacturers when necessary and monitor resolution progress.
Test new products in-house to build familiarity and document common installation procedures.
Create product demo videos, setup guides, FAQs, and instructional content.
Collaborate with the sales team to ensure outstanding technical support before and after the sale.
Continuously learn new technologies and stay current on product features, firmware releases, and industry trends.
Maintain a professional, friendly, and customer-focused attitude.

Technologies

Ubiquiti and TP-Link IP networking equipment (switches, routers, Wi-Fi access points)
Surveillance and security camera systems
Access control systems
Intercom and video door entry systems
Audio/Video distribution systems
TCP/IP, DHCP, VLANs, and Wi-Fi
IP cameras / CCTV and related low voltage wiring
Structured cabling and fiber optics

Qualifications

Strong interest in technology and troubleshooting.
Comfort with learning new products and software.
Excellent communication and customer service skills.
Solid computer skills and attention to detail.
Ability to explain technical information in simple terms.
Experience with one or more of the following is preferred: Networking (TCP/IP, DHCP, VLANs, Wi-Fi), IP cameras and video surveillance, Access control systems, Intercom systems, Audio/Video systems, Low voltage wiring, IT support or help desk.
Experience creating videos or tutorials is a plus.

What we're looking for

Positive attitude and willingness to learn.
Dependable and organized.
Strong problem-solving skills.
Team player who enjoys helping customers succeed.

Schedule

Monday through Thursday, 8:00 AM to 5:00 PM, with Friday from 8:00 AM to 12:00 PM.

Compensation

USD 23.00 to 25.00 per hour, based on experience.

Benefits

401(k)
Paid time off

Application Questions

Are you able to work onsite at our Lakewood, NJ office Monday through Thursday (8:00 AM to 5:00 PM) and Friday (8:00 AM to 12:00 PM)?
Please describe any experience you have providing technical support or troubleshooting technology products, including networking, low voltage, security, access control, audio/video, or IT systems.
Which of the following technologies have you worked with? (Select all that apply.)
Networking (routers, switches, Wi-Fi)
IP cameras / CCTV
Access control
Intercom systems
Audio/Video
Structured cabling
Fiber optics
None of the above

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1mo ago

Technical Support Rep I

Shentel Rustburg, VA

Rustburg, VA

1mo ago Closed

$29k - $39k/yr Full time Customer Service Customer Support End User Support

This position is no longer accepting applications (closed Aug 29, 2026).

Job Description

Technical Support Rep I at Shentel, onsite in Rustburg, VA, provides front-line customer care in a call center, troubleshooting technical issues and educating customers on product installation and use, with a salary range of USD 29,000 - 39,000 per year.

Responsibilities

Promote quality customer experience with honest and committed customer care.
Engage in real-time troubleshooting with customers to resolve technical issues.
Educate residential Shentel customers about the installation and use of products.
Capture opportunities to offer additional or upgraded services to customers as available, while providing a quality customer experience.

Requirements

Your high school diploma or equivalent
One year of customer service or call center experience

Benefits

401(k) with up to 8% company contribution
Medical, dental, vision, and life insurance with company subsidies
Up to 3 weeks of PTO and up to 9 paid holidays

YOU WORKED HARD FOR THE FOLLOWING::

Your reputation as a successful customer service professional who meets and exceeds goals
Your high school diploma or equivalent
One year of customer service or call center experience

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1mo ago

In-Home Sales & Tech Support (Part Time)

Asurion Insurance Services Little Canada, MN

Little Canada, MN

1mo ago Closed

$26 - $26/hr Part time Customer Service Customer Support End User Support

This position is no longer accepting applications (closed Aug 29, 2026).

Job Description

Asurion Insurance Services offers a part-time, in-home sales and tech support role based onsite in Little Canada, MN. This daily local travel position features an evening schedule and a compensation package that includes a base rate of $26.55 per hour, mileage reimbursement, a monthly $35 phone stipend, and sales commissions. Pay is bi-weekly, with earned pay available to access early.

Benefits

Base hourly rate of $26.55 per hour is guaranteed for all hours worked and paid bi-weekly, with the option to access earned pay early.
Uncapped commissions based on sales performance, paid bi-weekly.
Mileage reimbursement based on IRS guidelines, paid weekly.
$35 monthly phone stipend.
Three weeks of paid training to set you up for success.

Responsibilities

Meet customers in their homes, at offices, or wherever they are convenient.
Asurion schedules customer interactions in advance to help you reach and surpass sales targets.
Deliver exceptional customer service throughout every interaction, keeping the customer first.
Use your technical knowledge to diagnose and resolve issues, explaining solutions clearly for all levels of tech familiarity.
Ensure customers leave with a working resolution and a product that supports future tech needs.
Leverage Asurion’s growing product range to offer tailored solutions.
Listen actively to identify customer needs and position products accordingly.
Apply strong negotiation and communication skills to pivot effectively and secure appropriate sales.

Requirements

Comfortable working in a sales environment with set targets.
Valid driver’s license and satisfactory driving record with at least 1 year of driving experience.
Ability to provide proof of valid car insurance (excluded: Manhattan).
Personal vehicle (excluding motorcycles). Travel up to 120 miles one-way for appointments near your inventory warehouse.
Varied 5-day work week including evenings, weekends, and holidays.
Personal cellphone to stay connected on the job.
Comfortable working around household pets.
Efficient, adaptable, goal-oriented, and persuasive communication skills.
Open-minded with a passion for learning a wide range of skills applicable to multiple career paths.
Naturally outgoing and comfortable engaging with people.
Flexibility to adjust work hours based on business needs and market demand.

Get to Know Us

Click to see our day in the life video. Asurion is a global tech solutions leader that fosters a work culture where employees are valued at every level. Our products and services support 350M+ customers worldwide, more than the combined reach of Netflix and Hulu. Through customer interactions, our experts demonstrate integrity in serving, solving, and selling by listening to needs and providing accurate information with professionalism.

Health and Safety Measures

Employee health and safety are top priorities at Asurion. Meeting customers in their homes enhances the experience, and we work to ensure all employees feel safe performing their duties.

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1mo ago

Helpdesk Support Analyst

Partners Bank Springvale, ME 🇺🇸 Remote

Springvale, ME

1mo ago Closed

$45k - $68k/yr Full time Application Support Desktop Support End User Support

This position is no longer accepting applications (closed Aug 29, 2026).

Job Description

This primary technical role supports Partners Bank back-office hardware and systems from Springvale, ME (remote), including provisioning PCs, laptops, and mobile devices.

Responsibilities

Regularly update the technology services procedures manual.
Provide effective support to bank staff with a range of technical proficiency.
Verify end-user equipment is operating correctly and fully supported.
Document end-user device functionality and related support activities.
Perform technology services duties in line with internal procedures and regulatory requirements.
Oversee hardware asset management, including tracking, updating, and advising on replacement technologies.
Collaborate with IT colleagues to design, implement, and support secure system access and protection.
Oversee the helpdesk workflow, triaging tickets and escalating according to policy.
Stay informed about emerging technologies and assess actions that balance strategic benefits with risk.
Maintain information security requirements per bank policy and regulation.
Provide level one monitoring of endpoint protection, including antivirus alerts and IT event monitoring alerts.
Assist senior IT staff with standardizing, configuring, testing, and documenting computer hardware, networking software, and OS software.
Deliver required training to bank personnel on operational and support topics.
Handle onboarding tasks for new hires and internal role changes.
Assist with end-user updates and patch deployment.
Support tracking, management, and timely updates of bank applications.
Familiarize yourself with the bank website, Partners.bank.
Maintain working knowledge of Microsoft desktop applications, other third-party apps, and bank-specific applications.
Serve as the subject matter expert for technology related to the job functions.
Create, update, manage, and document standard bank desktop images.
Take on additional responsibilities as requested.

Requirements

One to three years of hands-on helpdesk support experience or an equivalent role.
Ability to work flexible hours and on-site or remote as needed.
Working knowledge of ITIL practices.
Familiarity with information security principles.
Experience managing PC and mobile device lifecycles.
Strong interpersonal skills including listening, teamwork, responsibility, dependability, leadership, motivation, flexibility, patience, and empathy.
Strong problem-solving abilities.
Excellent communication and collaboration capabilities.
Ability to multitask in a fast-paced environment.
Assist with tracking, resolving problems, and documenting issues across hardware, software, and core bank applications via the bank’s helpdesk system.

Technologies

ITIL
Microsoft Desktop Applications

Benefits

Generous compensation and benefits
Flexible work schedules when appropriate

Compensation

Annual salary: USD 45,116 - 67,848 per year

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1mo ago

Onsite Help Desk Technician

ServIT Inc Ball Ground, GA

Ball Ground, GA

1mo ago Closed

$50k - $55k/yr Full time Active Directory Desktop Imaging And Deployment Desktop Support

This position is no longer accepting applications (closed Aug 29, 2026).

Job Description

Onsite Help Desk Technician for ServIT Inc at a customer site in Ball Ground, GA.

Responsibilities

Perform on site support at the customer site in Ball Ground, GA.
Deliver on site technical assistance to end users and devices.
Assist with imaging tasks to deploy systems.
Manage password procedures and resets for user accounts.
Oversee mobile endpoint management and related configurations.
Provide phone system support and related communications tooling.
Collaborate closely with the in house development team to ensure alignment.
Operate as a technology focused role with direct responsibility for support, engineering, uptime and integrity of the customer environment.
Apply hands on expertise to deliver advanced support and share knowledge across technology domains.
Provide server related support and administration.
Remediate client tickets to resolution and document actions taken.
Follow company and department processes and procedures.
Communicate proactively with team, management, project management and the client to document issues, clarify solutions, and resolve with appropriate urgency.
Maintain client satisfaction and accountability through resolution, including delegation or hand off as needed.

Requirements

Minimum 2 years of experience with Microsoft desktop operating systems including Windows 7 through Windows 10.
Working knowledge of IT security concepts including malware remediation using antivirus and endpoint security tools.
At least 2 years of experience with business productivity applications such as Microsoft Office, Office365, and G Suite.
Two or more years of experience with Microsoft Windows Server 2008-2016 operating systems.
Proficiency with Active Directory, DHCP, DNS, and server roles and services.
Hands-on experience with Microsoft Exchange Server and Exchange Online.
Two years of LAN/WAN networking experience including TCIP/IP, Subnet, VLAN, Site-to-Site VPN, and remote management tools.
Working knowledge of virtualization platforms such as VMware and Hyper-V.
Basic knowledge of MacOS.