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3mo ago

Help Desk Assistant

Lehigh University Bethlehem, PA

Bethlehem, PA

3mo ago Closed

$45k - $54k/yr Full time Customer Service Customer Support End User Support

This position is no longer accepting applications (closed Sep 7, 2026).

Job Description

Lehigh University’s Information Technology Services (ITS) is hiring a Help Desk Assistant to support students, faculty, and staff as a first line of technology help. In this onsite role in Bethlehem, PA, you’ll handle requests across multiple communication channels, troubleshoot issues, document outcomes in a ticketing system, and escalate more complex cases when needed.

What you’ll do

Act as the first point of contact for technology support via phone, email, chat, text, in-person, and remote connection channels.
Troubleshoot and resolve a wide range of technical problems efficiently to minimize disruption for users.
Route complex or unresolved issues to the appropriate team or specialist, including clear handover notes and relevant context.
Explain ITS policies and procedures clearly and professionally to a diverse university community.
Document each interaction, troubleshooting step, and resolution accurately in the ticketing system to support service continuity and team knowledge.
Spot recurring issues and escalate patterns that may indicate broader technical problems.
Support onboarding and orientation by guiding new users to university systems, tools, and resources.
Participate in Help Desk project work, including service improvement initiatives and the creation of support documentation and knowledge base articles.
Help manage the daily operations of a high-volume Help Desk, including queue management and prioritization during peak periods.

What you bring

High School Diploma or GED; a Bachelor’s Degree is preferred.
One to three years of related work experience.
Proven experience in a customer-facing technical support or Help Desk environment.
Strong troubleshooting ability across common operating systems, applications, and network connectivity issues.
Clear written and verbal communication skills, including the ability to translate technical information for non-technical users.
Composure and accuracy in a high-volume, multi-channel support setting.
Commitment to thorough documentation practices and consistent processes.
Ability to work weekends and evenings as assigned.

Schedule and location

Location: Bethlehem, PA (onsite)
Standard hours: 8:00 AM - 4:30 PM (or 8:30 AM - 5:00 PM)
Occasional evening or weekend coverage for special events or peak times, typically 2-3 occurrences per semester.

Pay and benefits

Salary: USD 44,600 - 53,530 per year
Above-standard superannuation contributions
Generous leave entitlements
Access to tuition benefits
Campus environment focused on continuous learning

Important considerations

This position has direct contact with minors, so a background check is required.
The duties of the role do not allow for a remote work option; you will need to work on campus to be accessible to the Lehigh community.
Successful completion of standard background checks, which may include: social security verification, education verification, national criminal background checks, motor vehicle checks, PATCH, FBI fingerprinting, Child Abuse Clearance, and credit history based on the requirements of the position.

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3mo ago

Help Desk Analyst

Wistar Philadelphia, PA

Philadelphia, PA

3mo ago Closed

Full time Customer Support End User Support Hardware Support

This position is no longer accepting applications (closed Sep 7, 2026).

Job Description

Wistar is seeking a Help Desk Analyst to deliver first-line technical support on-site in Philadelphia, PA. In this role, you will help users with day-to-day technology needs across desktops, laptops, mobile devices, printers, telephones, and related peripherals, handling setup, configuration, and Tier 1 troubleshooting.

What you’ll do

Provide first-tier support for desktop, laptop, and mobile device hardware and software, along with printers, telephones, and other related equipment.
Assist with maintaining an inventory of IT assets.
Resolve and document issues reported through a ticketing system.
Manage and prioritize assigned issues and tickets to ensure they are handled appropriately.
Deliver customer service aligned with customer satisfaction expectations.
Complete assigned IT initiatives within agreed-upon timeframes to meet user expectations.
Document work using Standard Operating Procedures and share feedback with IT Leadership on potential process improvements.
Manage assigned projects, determining suitable technology solutions and implementation timelines independently.
Create, review, and maintain technical documentation.
Stay current with technology and maintain expert knowledge of the organization’s supported hardware and software.
Support a wide range of customers and colleagues while providing technical support that meets high standards.
Handle other tasks and special projects as directed.
Maintain flexibility to work outside normal business hours when emergencies or additional support needs arise.
Protect organizational value by keeping information confidential.

Core requirements

Education: AA/AS or BS in Computer Science, or a combination of relevant education, IT certifications, and relevant experience.
Minimum 1 year of experience supporting and troubleshooting desktops, laptops, and other peripheral devices.
Minimum 1 year of experience with operating systems including Windows, macOS, iOS, and Android.
Minimum 1 year of experience working with Microsoft Office Suite Applications.
Minimum 1 year of experience with applicable workstation support.
Strong customer service orientation and the ability to explain technical information clearly to technical and non-technical audiences.
Ability to work independently and collaboratively as part of a team.

Technologies

Windows
macOS
iOS
Android
Microsoft Office Suite Applications

Benefits

Competitive salary and an excellent benefits package.

Highly desired

Experience with productivity software such as Adobe Suite applications.
Experience configuring, deploying, and supporting client systems in a highly managed environment.
Experience with Linux platforms such as Ubuntu and/or CentOS.
Experience with Active Directory and M365 Administration.
Experience with Endpoint Security Solutions.
Experience with Virtual Desktop delivery platforms such as VMware.
Basic networking (DHCP, VLAN, and wireless network configurations).
Manufacturer and/or IT certifications (Dell, HP, Apple; CompTIA ITF+, A+, Network+, Security+).
Experience in a biological laboratory computing environment.

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3mo ago

Tier 3 IT Support Technician

Bedrock Technology Jessup, PA

Jessup, PA

3mo ago Closed

$65k - $85k/yr Full time Incident Management Information Technology (IT) IT Operations

This position is no longer accepting applications (closed Sep 7, 2026).

Job Description

Bedrock Technology offers a competitive salary ($65,000 - $85,000 per year) for an on-site Tier 3 IT Support Technician role in the Scranton, PA area, with the ability to work closely with a collaborative team. You’ll get access to comprehensive health, dental, and vision benefits, generous PTO and paid holidays, and a 401(k) with company match, along with professional development support and certification reimbursement.

This position is in person daily and requires daily reporting to the office in the Jessup, PA area. As the escalation point for complex issues, you’ll help maintain stable IT services across infrastructure, network operations, and cloud identity and productivity tools.

What you’ll do

Own escalated incidents from Tier 1/2, performing deep system-level investigation and root cause analysis to drive resolution
Administer core infrastructure, including servers running Windows/Linux, Active Directory, DNS, DHCP, Group Policy, and virtualization platforms such as VMware and Hyper-V
Troubleshoot network operations across LAN/WAN, including VPN, firewall rules, switching, and routing in coordination with the network team
Manage cloud environments by administering and troubleshooting Microsoft 365, Azure AD, Entra ID, and hybrid identity configurations
Lead incident response during major outages, coordinating resolution and communicating status to stakeholders
Develop and maintain documentation by writing runbooks, KB articles, and SOPs to improve efficiency and reduce repeat escalations
Mentor Tier 1/2 technicians with guidance and training to strengthen team capability
Liaise with vendors to manage escalations and coordinate with third-party vendors and software support teams
Drive continuous improvement by identifying recurring issues and proactively reducing them through automation, process changes, or infrastructure improvements

What you’ll bring

5+ years of progressive IT support experience, including at least 2 years in a Tier 3 or senior systems role
Deep expertise in Windows Server administration and troubleshooting (2016/2019/2022)
Strong knowledge of Active Directory, Group Policy, DNS, and DHCP
Hands-on Microsoft 365 administration, including Exchange Online, Teams, SharePoint, Intune, and EntraID
PowerShell scripting proficiency for automation and administration
Solid networking fundamentals including TCP/IP, VLANs, routing protocols, and VPN technologies
Experience with virtualization such as VMware vSphere or Hyper-V
Ability to independently manage and prioritize a complex, varied workload
Hands-on VoIP / UCaaS administration with platforms such as RingCentral, Zoom, 8x8, Goto, Cisco, Mitel, and similar

Preferred and helpful experience

Experience with Azure or other cloud platforms such as AWS and GCP
Familiarity with SIEM tools, endpoint security, and EDR platforms
Knowledge of ITIL frameworks and service management best practices
Experience with backup and disaster recovery solutions such as Veeam and Datto
Scripting experience beyond PowerShell, such as Python or Bash
Certifications including AZ-104, CompTIA Security+/Network+, MCSA/MCSE, VMware VCP, or ITIL Foundation
VoIP/UCaaS experience such as RingCentral/Zoom/8x8 (1 year preferred)

Location and schedule

Location: Jessup, PA (onsite)
Type: Full-Time
Work location: In person
Daily onsite requirement: must report to the office in person daily
Commuting area: Jessup, PA 18434 (required)

Salary: $65,000.00 - $85,000.00 per year

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3mo ago

IT Support Specialist

UNITED WAREHOUSE COMPANY Wichita, KS

Wichita, KS

3mo ago Closed

$45k - $50k/yr Full time Active Directory End User Support Help Desk Support

This position is no longer accepting applications (closed Sep 7, 2026).

Job Description

UNITED WAREHOUSE COMPANY is looking for an IT Support Specialist to provide deskside support while administering internal technology systems across multiple locations. In this onsite role in Wichita, KS, you will help resolve hardware and software issues, support users through OS, application, and networking troubleshooting, and assist the internal IT Helpdesk.

What you’ll do

Monitor and maintain a complex, multi-site Windows network environment to support company business objectives
Ensure IT platforms meet customer needs and align with company goals across business units
Take a lead role with minimal supervision in remediating system failures, including logging failures, documenting work procedures, and recording system configuration
Provide support and troubleshooting across the OS, application, and network layers, including resolving hardware, software, and networking issues
Configure, optimize, fine-tune, and monitor operating system software and servers
Perform system backups and recovery, and conduct server builds
Support operating system application use cases, along with network and server monitoring and performance tuning
Install and configure Windows OS, services, and applications
Administer servers and endpoint infrastructure including desktops, printers, routers, switches, firewall, phones, smartphones, software deployments, and security updates and patches
Support LANs, WANs, network segments, and Internet systems, including monitoring networks for security and availability
Set up new end-user computer and network work systems, and provide technical support to company users
Troubleshoot, diagnose, and repair computer, network, and processing systems
Work in Microsoft’s 365 platform and support initial setup of new customers through hands-on and arms-length configuration
Respond to Help Desk tickets and support special IT projects for the department
Work with Business Managers and Customer Service Teams to help maintain data management integrity and ensure proper, timely communication of data to appropriate personnel
Coordinate with other departments to support overall effective operations and maintain professional, courteous relationships with customers
Assist with printer and copier devices, including setup, troubleshooting, and repair
Use VPN, TCP/IP, and general networking channels while operating within the IT environment
Stay current on technology and bring innovation and industry-leading ideas to the program
Travel occasionally for new implementations or special projects, supporting site-specific needs across United facilities

What you bring

3-4 years of IT Support experience
Working knowledge of:
- Windows 10 client operating system support
- Windows Active Directory administration
- Microsoft Office 365
- Windows Server
- Enterprise desktop support of IP voice, data, printing, and security functions
- PC hardware configuration, installation, and problem resolution
Ability to deliver outstanding customer service
Strong problem-solving and analytics skills, with reasoning ability

Tools and technologies

Windows network environment
Windows OS, Windows 10
Windows Active Directory
Microsoft Office 365 and Microsoft’s 365 platform
Windows Server
IP voice, TCP/IP
VPN
LANs, WANs, Internet systems

Location: Wichita, KS (onsite)
Compensation: USD 45,000 - 50,000 per year
Experience: 3 years minimum
Reports to: Chief Information Officer
Classification: Exempt
Position type: Full-time

Work environment and physical requirements

Office cubical setting, working in close proximity with other peers
Regularly required to use hands to finger to type
Frequently required to sit for long periods throughout the day
Stand, walk, stoop, and reach for items such as files or books at, above or below desk level
Specific vision abilities required: close vision, strenuous focus on a computer screen, and ability to adjust focus
Requires ability to hear and speak clearly to communicate with others

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3mo ago

Associate Analyst/Analyst, IT Help Desk

American Airlines Phoenix, AZ

Phoenix, AZ

3mo ago Closed

Full time Analyst Computer Skills End User Support

This position is no longer accepting applications (closed Sep 6, 2026).

Job Description

American Airlines is hiring an Associate Analyst/Analyst for the IT Help Desk team. In this onsite role in Phoenix, AZ, you will deliver first-level support to end users across hardware and software environments, troubleshoot issues by phone, and escalate when problems require deeper expertise.

Role Overview

This position is part of the Information Technology Team within the Information Technology Division. The role focuses on providing first-level problem troubleshooting via telephone for technology supported system-wide, with coverage in a 24x7 environment.

Key Responsibilities

Resolve issues that can be handled over the phone; refer more complex problems to the appropriate product group when needed.
Provide first level support for PC hardware and Network environments including Windows 7 and Windows XP, plus Mainframe environments including UNIX and IBM.
Perform problem determination across technology areas such as Voice, WAN, LAN, PC, Laptop, Password Resets, Network printers, and Mobile devices.
Interact with internal teams, external support teams, and third party vendors to identify and correct core problems.
Simulate or recreate user problems to identify and resolve operating difficulties.
Maintain daily awareness of system-wide changes, outages, and issues.
Escalate incidents to escalation teams to ensure customer resolution.
Provide timely communication, oral or written, to Level 2 support or other management personnel as required.
Promptly consult Level 2 support or other management regarding quality issues to confirm acceptability or determine next steps.
Work overtime as necessary and when approved.
Maintain confidentiality regarding employee, company, and customer information.
Demonstrate commitment to and compliance with company and departmental policies, procedures, and practices.
Support shift work as required for a 24x7 IT coverage environment.

AI and Automation Focus

Provide experience with development and/or implementation of Generative AI.
Support knowledge or experience with genrative AI and virtual assistants used to assist with repetitive tasks.

Required Qualifications

Technical degree and/or equivalent experience.
1 year of Help Desk and/or customer service experience.
1 year of troubleshooting experience with service desk environments.
Knowledge and/or experience with internal server/mainframe applications: Shares, QIK, IBM/TSO/TPX, and SCEPTRE.
Apple certification (Apple Genius).
A+ Certification.
Strong interpersonal, written, and verbal communication skills.
Ability to multi-task in a stressful environment.
Strong problem-solving and analytical skills.

Technologies You May Support

Windows 7, Windows XP
UNIX, IBM
Voice, WAN, LAN
PC, Laptop, Network printers, Mobile devices
Shares, QIK, IBM/TSO/TPX, SCEPTRE
Generative AI, virtual assistants
Apple Genius, A+

Benefits

Travel Perks: 365 destinations on more than 6,800 daily flights across the global network.
Health Benefits: health, dental, prescription, and vision benefits (on day one), plus virtual doctor visits and flexible spending accounts.
Wellness Programs.
401(k) Program.
Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Notes on Role Functions

The responsibilities listed reflect the role’s current scope. Management may modify the job or require additional tasks be performed when appropriate, while observing legal obligations and any collective bargaining obligations.

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3mo ago

Help Desk Technician

Wayne J. Griffin Electric, Inc Holliston, MA

Holliston, MA

3mo ago Closed

$25 - $30/hr Full time Application Support Computer Skills End User Support

This position is no longer accepting applications (closed Sep 6, 2026).

Job Description

Wayne J. Griffin Electric, Inc. is hiring a Help Desk Technician to deliver first level technical assistance for employees at its corporate headquarters and across the Southeast regions. This onsite role supports Microsoft Windows networks, mobile devices, computers and applications, and the company’s voice over IP system.

You will work as part of a team supporting up to 1,400 employees, handling helpdesk requests related to both hardware and software use. The position also includes regular software update and patching work to help keep endpoints stable, secure, and performing as expected.

What you’ll do

Provide first level technical support to up to 1,400 employees in a team setting
Set up and maintain mobile devices
Set up and support computers and applications in a Microsoft Windows networked environment
Support the company’s voice over IP system
Resolve general helpdesk requests related to hardware and applications use
Install, test, and deploy software updates and security patches to maintain endpoint stability, performance, and cybersecurity compliance

What you’ll bring

Troubleshooting experience including software installation and hardware repair as required
Strong knowledge of Microsoft Windows in a networked environment
Excellent interpersonal skills and the ability to communicate effectively with people of all levels
Ability to analyze problems and suggest solutions that address root causes
Capability to work in a fast-paced environment with minimal supervision

Tools and systems

Microsoft Windows
Voice over IP

Location

Onsite in Holliston, MA.

Pay

$25.00 - $30.00 per hour (USD).

Benefits

Blue Cross Blue Shield PPO (Medical, Dental & Vision)
401(k) with company contribution
Tuition reimbursement
Health and wellness programs
Dental insurance

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3mo ago

IT Helpdesk Technician - Entry Level 1

IT-Solution Services LLC Pittsburgh, PA

Pittsburgh, PA

3mo ago Closed

$25 - $30/hr Full time Active Directory Computer Skills Customer Service

This position is no longer accepting applications (closed Sep 6, 2026).

Job Description

IT-Solution Services LLC is hiring for an Entry Level 1 IT Helpdesk Technician role based in Pittsburgh, PA, supporting end-users as the first point of contact. In this paid position, you will help diagnose and resolve hardware, software, and network issues while building foundational IT support skills in a collaborative environment.

Role & Responsibilities

Answer user inquiries quickly through help desk systems, providing clear, practical guidance for technical problems.
Troubleshoot and resolve hardware issues involving computers, peripherals, mobile devices, and other equipment.
Assist with software troubleshooting for Windows, macOS, and Linux, including installation and configuration tasks.
Support user account and permission management using Active Directory, including help with GPO (Group Policy Object) configurations.
Help set up and maintain IT infrastructure components such as routers, switches, and computer hardware.
Record support actions accurately in customer support ticket management systems to ensure tracking and follow-up.
Work with team members on troubleshooting related to computer networking, operating systems, and hardware issues.
Deliver strong customer service by communicating technical solutions professionally to end-users.
Support ongoing computer management practices while helping ensure compliance with security protocols.

Technologies You Will Work With

help desk systems and customer support ticket management systems
Windows, macOS, Linux
Active Directory and GPO (Group Policy Object)
routers, switches
Microsoft Office (Word, Excel, Outlook)
LAN, TCP/IP, DNS, VPNs

Requirements

Previous experience or familiarity with help desk systems or ticket management tools is a plus, but not required, with training provided.
Basic understanding of Microsoft Office applications (Word, Excel, Outlook) is preferred.
Knowledge of Windows, macOS, or Linux is advantageous.
Exposure to networking concepts such as LAN, TCP/IP, DNS, VPNs, and network troubleshooting is beneficial.
Strong communication skills to explain technical information clearly to non-technical users.
Ability to analyze and diagnose hardware and software issues efficiently.
Enthusiasm for learning new technologies in a fast-paced IT support environment focused on excellence.
IT certification (Preferred)