Help Desk

Help Desk Support Jobs

431 jobs found

23d ago

IT Technical Support

Hamra Enterprises Springfield, MO

Springfield, MO

23d ago

$22 - $24/hr Full time Customer Support Field Service Hardware Support

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Job Description

Responsibilities

Performs full range of on-site maintenance and repairs on a variety of IT equipment, including technical diagnostics, break/fix, installation, configuration, removal, and cafe/staff call assistance.
Provides technical support for Office IT infrastructure and equipment such as laptops, printers, cameras, music equipment, tablets, fax machines, IT services, telephones, routers, firewalls, broadband lines, and Wi-Fi access points.
Coordinates activities with help desk, network services, or other information systems groups.
Manages territory, inventory and time, while maintaining a high level of customer satisfaction and delivering cost-effective services.
Demonstrates measurable progress in technical abilities, troubleshooting techniques, and productivity.
Maintains and manages tool kit, supplies, and accurate inventory for the territory.
Maintains a trunk stock inventory valued at over $1000 and ensures accurate, timely completion of call summaries, time sheets, and work logs.
Provides help desk support for location equipment, working closely with the help desk and delivering updates on status and completion to managers and users.
Supports senior staff in all systems functions for location management and assists the IT Manager with projects as necessary.
Installs IT infrastructure and equipment at new locations, including remodels and new builds, with some installations potentially occurring overnight.
Follows Hamra Enterprises LLC policies and procedures in daily operations.

Requirements

Associates degree with at least 2 years of similar experience, or a Bachelor’s degree in an IT-related field.
Valid driver’s license and access to a company-provided car.
Ability to travel locally on a daily basis to various locations.
Strong time management skills with the ability to prioritize activities and schedules for effective results.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, construction plans, and procedure manuals.
Ability to work independently at multiple locations.
Proficiency in writing routine reports and correspondence.
Ability to report issue status to multiple levels within the organization promptly and accurately.
Capability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Professional appearance and demeanor, and the ability to work well with fellow employees at all times.

Benefits

401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance

Job Type

Full-time

Compensation

USD 22.00 - 24.00 per hour

Location

Springfield, Missouri — onsite / in-person

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23d ago

Technical Support Specialist

Isgf Miami, FL

Miami, FL

23d ago

$25 - $32/hr Contract Application Support Cisco Telephony Citrix

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Job Description

Isgf is seeking a Level II Technical Support Specialist to support a premier professional services client in Miami. This onsite contract role focuses on delivering high-level hardware and software support within a demanding enterprise environment, including end-user assistance for desktops, laptops, and VoIP telephony, as well as imaging, installations, software updates, and routine maintenance. The position carries an hourly rate of $25 to $32 and requires a bachelor’s degree or equivalent professional experience, with a minimum of two years in technical support.

Responsibilities

Resolve issues related to hardware, software, mobile devices, and network connections
Provide end-user support for desktops, laptops, and VoIP systems
Perform imaging, installations, software updates, and routine maintenance
Troubleshoot and support Windows-based systems, Microsoft Office applications, and remote access tools
Maintain inventory and asset tracking; assist with office moves, hardware upgrades, and vendor coordination
Manage hardware warranty claims and document service requests in ITSM platforms

Requirements

Bachelor's degree or equivalent professional experience
2+ years of technical support experience in a high-demand corporate environment
Proficiency in Windows 10, Microsoft Office Suite, Citrix, VoIP, and mobile device support (iOS/Android)
Experience with enterprise imaging and troubleshooting business-critical applications

Technologies

Windows 10
Microsoft Office Suite
Citrix
VoIP
iOS
Android
Adobe Acrobat
SCCM
iManage
Cisco Telephony

Benefits

Dental insurance
Health insurance

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23d ago

Help Desk Technician

Dead River Company South Portland, ME

South Portland, ME

23d ago

$24 - $26/hr Full time Computer Skills Customer Support Hardware Support

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Job Description

Onsite Help Desk Technician role at Dead River Company in South Portland, ME, offering USD 24 - 26 per hour.

Responsibilities

Respond promptly to calls and electronic requests directed to the Help Desk.
Participate in the on-call rotation, including some evenings, weekends, and holidays.
Assist in training internal users on hardware, software, and systems.
Perform basic computer hardware repairs and coordinate with vendors to maintain system continuity.
Remain current with emerging MIS technologies and trends.
Configure, install, and prepare new computers, operating systems, software, and peripherals for end users.
Provide network technical support, including Internet and resource access.
Assist with purchasing and inventory management of computers, peripherals, and related supplies.
Perform minor programming or scripting tasks as needed.

Requirements

High school diploma or equivalent.
Proficiency with Microsoft Office Suite, PC hardware, printers, smartphones, and other devices in a networked environment.
Experience providing technical support in a corporate or service desk setting preferred.
Strong troubleshooting, multitasking, and problem-solving abilities.

Technologies

Microsoft Office Suite

Position Summary

The Help Desk Technician provides front-line support for company users of computers, smartphones, printers, IP phones, and other devices. This office-based role ensures employees have the technical resources they need to work effectively by troubleshooting issues, coordinating repairs, and delivering exceptional customer service.

Certification and Testing

Certifications are not required but highly desirable (for example, CompTIA A+, Network+, Microsoft Certified Professional).

Key Attributes

Friendly, positive, and approachable demeanor.
Strong communication and customer service skills.
Ability to follow detailed instructions and document work accurately.
Effective multitasking and organizational abilities.
Strong telephone, interpersonal, and training/presentation skills.

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23d ago

Help Desk Specialist I (Tier I Agent – Internal)

Aretec Inc Ashburn, VA 🇺🇸 Remote

Ashburn, VA

23d ago

Full time Active Directory Application Support Computer Skills

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Job Description

Aretec Inc offers a remote, full-time opportunity in Ashburn, VA for a Help Desk Specialist I (Tier 1). This role provides 24x7x365 first-level IT support to CBP employees and contractors, handling incidents, service requests, and basic troubleshooting. The position includes a benefits package with Health, Dental, and Vision Insurance, a 401(k) with Employer Match, Paid Time Off and Holidays, and Training and Certification Support.

Responsibilities

Serve as the Tier 1 customer support point of contact for all CBP employees and contractors in a 24x7x365 environment.
Respond to incoming incidents, service requests, and inquiries via the internal 800 number, live agent chat, self-service tickets, and email.
Log and document all incidents and service requests in ServiceNow, including troubleshooting steps and resolution details for nextlevel support.
Conduct initial investigation, triage, troubleshooting, resolution, and escalation for issues related to CBP webbased and clientbased applications.
Perform initial investigation, triage, troubleshooting, resolution, and escalation for issues related to Email and messaging systems.
Address issues involving Mobile devices, Hardware (printers, desktops, laptops, peripherals), and Network connectivity.
Resolve Workstation login and PIV card issues, plus Remote access, VPN, and DHS Workplace connectivity problems.
Execute password resets, account unlocks, and initial request intake in compliance with security policies.
Provide first-call resolution using established troubleshooting techniques and approved knowledge articles.
Escalate incidents to Tier 2 or Tier 3 support teams, including internal CBP groups and third-party vendors, via ticket transfer and warmcall transfer methods.
Monitor ticket status and proactively communicate updates and resolution progress to customers.
Identify and escalate potential major incidents affecting multiple users.
Participate in major incident bridge calls and communicate customer impact as required.
Handle sensitive or VIP customer contacts with timely, accurate escalation and follow-up.
Verify ACE Portal accessibility following scheduled maintenance or outage events.

Requirements

High school diploma or equivalent.
Minimum 1 year of experience providing IT help desk, service desk, or technical customer support.
Working knowledge of Windows operating systems, Microsoft Office, Active Directory, and basic networking concepts.
Strong customer service skills with clear and professional verbal and written communication.
Ability to work rotating shifts, including nights, weekends, and holidays.
Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation.

Technologies

ServiceNow ITSM
GlobalProtect
Zscaler
Amazon Connect
Windows operating systems
Microsoft Office
Active Directory

Benefits

Health, Dental, and Vision Insurance
401(k) with Employer Match
Paid Time Off and Holidays
Training and Certification Support

Location

Remote, based in the Ashburn, VA area.

Schedule

Rotating shifts; 24x7x365 coverage required, including nights, weekends, and holidays.

Employment Type

Full-time

Clearance

CBP Background Investigation (Unclassified)

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23d ago

Help Desk I Specialist

Berlin-Wheeler, Inc. Topeka, KS

Topeka, KS

23d ago

$16 - $18/hr Full time Application Support Computer Skills Customer Support

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Job Description

At Berlin-Wheeler, Inc., the Help Desk I Specialist role sits at the frontline of technology support for employees in Topeka, Kansas, onsite. You’ll be the first to respond to hardware, software, and connectivity issues, while assisting with setup, accounts, and both remote and on-site help. This position offers a clear path into Information Technology within a collaborative, stability-focused organization.

Compensation: USD 16 - 18 per hour

Responsibilities

Deliver first-line technical help via phone, email, chat, and the ticketing system
Diagnose common hardware, software, password, printer, and network connectivity problems
Assist users with Microsoft Office, email configuration, VPN access, and system navigation
Install and configure computers, monitors, peripherals, and user accounts
Escalate more complex issues to senior IT staff when required
Record issues, fixes, and support activity clearly in the ticketing system
Provide courteous, professional service with patience and timely responsiveness
Assist in keeping technology inventory organized and equipment tracked
Support both on-site and remote employees as needed

Requirements

High school diploma or equivalent
Minimum 1 year of related help desk or IT support experience
Strong communication and customer service skills
Basic understanding of computer systems, networking, and troubleshooting
Ability to stay organized and manage multiple requests at once
Positive attitude with a willingness to learn and grow
Ability to explain technical information in simple, easy-to-understand terms
Reliable attendance and strong problem-solving skills
Previous help desk, technical support, customer service, or IT experience is a plus
Certifications such as A+, Google IT Support, or similar are helpful but not required

Technologies

Microsoft Office
VPN

Benefits

Opportunity to build a long-term career in Information Technology
Supportive team environment with hands-on training
Day-to-day variety where no two problems are the same
Meaningful work helping employees stay connected and productive
Stable organization that values teamwork and reliability

Schedule and Work Environment

Full-time position
Day shift with occasional after-hours support as needed

Apply Today

If you enjoy technology, helping people, and solving problems, we’d like to hear from you. Whether you’re starting your IT career or looking to expand your skills, this role offers the opportunity to make an impact while gaining valuable experience.

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23d ago

Summer Student Help Desk Agent - Bilingual (Spanish/English)

Mesquite ISD Mesquite, TX

Mesquite, TX

23d ago

$16 - $16/hr Part time Bilingual Customer Service Customer Support

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Job Description

Mesquite ISD offers a part-time, on-site Summer Student Help Desk Agent role in Mesquite, TX. This bilingual (Spanish/English) position provides phone technology support to district staff, students, and families during a defined summer window. The role pays $16.00 per hour and requires 20 hours per week, Monday through Thursday, from June 1, 2026 to July 23, 2026. Located in Technical Services, this auxiliary role reports to the Help Desk Manager and presents an opportunity to gain hands-on experience supporting enterprise-level tools within a school district environment.

Responsibilities

Respond to telephone inquiries in a courteous and informative manner
Apply knowledge of major operating systems to assist users
Demonstrate analytical thinking, troubleshooting, and strong organizational skills
Be familiar with enterprise and end-user software including help desk tools, Skyward, Microsoft Office, Email, Google Suite, and internet browsers
Work with Chromebooks, iPads, and mobile hotspots
Maintain strong organizational, communication, and interpersonal abilities
Take on additional duties as assigned

Requirements

Fluent in both Spanish and English
Minimum of 1 year experience troubleshooting electronic devices in an enterprise environment preferred
Understanding of enterprise-level applications, especially help desk software
Ability to translate help desk calls between Spanish and English

Technologies

Help desk software
Skyward
Microsoft Office
Google Suite

Qualifications

Education: High School diploma
Language: Fluent in Spanish and English
Experience: Minimum of 1 year troubleshooting electronic devices in an enterprise environment preferred
Knowledge: Understanding of enterprise-level applications, especially help desk software

Working conditions

Mental demands: Ability to work effectively in a high-pressure environment and multitask
Hours: Occasional prolonged and irregular hours
Communication: Effective in both oral and written form
Physical demands: Sitting continuously; repetitive hand, arm or finger motions; reading close-up material

Role details

Job ID: 3524
Location: Mesquite, TX (onsite) within Technical Services
Department: Technical Services
Salary: $16.00 per hour
Position type: Auxiliary - Technical/Info Services/Technical Services
Shift type: Part-Time
Wage/Hour status: Non-Exempt
Reports to: Help Desk Manager
Hours: Monday - Thursday, 20 hours per week
Employment begins: June 1, 2026 - July 23, 2026
Summary: Primary function is to provide phone technology support to district staff, students, and student families

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23d ago

Help Desk Agent I

SAIC Virginia 📍 Virginia Remote

Virginia

23d ago

Up to $40k/yr Full time Application Support Computer Skills Contact Center

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Job Description

Fully remote Help Desk Agent I supporting the Virginia Information Technology Agency (VITA) program, providing 24x7 IT help desk support via telephone, chat, email, and direct ticket submission.

Responsibilities

Serve as the 24x7x365 single point of contact for all IT issues and requests from VITA employees and customers, assisting users at all skill levels via phone, chat, email, and direct ticket submission. Maintain composure during high-volume periods and ensure timely triage and routing as needed.
Resolve technical problems and answer queries by phone or through self-service tickets, supporting internal and external customers across hardware, software, network, system/application access, and telecommunications systems. Document solutions and workarounds to improve knowledge base.
Diagnose, identify, isolate, and analyze problems using historical database records to spot trends and prevent recurrence.
Route calls to product line specialists, application owners, or system support teams when necessary to ensure escalation is handled by the most appropriate resolver.
Maintain and update records and tracking databases to reflect ticket status, actions taken, and resolution details, ensuring accurate audit trails.
Alert management to recurring problems and patterns of issues, contributing to proactive problem management and continuous service improvement.

Requirements

U.S. citizen with the ability to pass SAIC and Commonwealth of Virginia background checks.
AA degree in a related discipline, or high school diploma or equivalent with up to two years of related IT work experience.
At least six months of experience supporting computer hardware and software.
Background in desktop support, IT concepts, and familiarity with help desk software.
Hands-on hardware and software troubleshooting experience.
Proven ability to communicate clearly and professionally when addressing moderately complex technical issues by phone, email, and in person.
Strong customer service orientation with excellent written and verbal communication skills.
Commitment to delivering high quality customer service and support.
Logical problem solving with the ability to troubleshoot and act decisively in high pressure situations.
Experience with Microsoft Office products, Internet Explorer, and Windows operating systems.
Preferred IT certifications such as Security+, Network+, MCP/MCSE, CCNA, ITIL, CHDP, and CompTIA A+/Network+/Security+.
Experience with Windows 7 and 10, Internet Explorer versions 8 and 11, Terminal Services, VPN software, Office 2010 suite, strong Outlook skills, remote access, and Android/iOS support.
Account administration and password reset experience.