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Advanced - Cooling Technical Support Specialist

Schneider Electric Buffalo, NY 🇺🇸 Remote

Buffalo, NY

Today

$86k - $130k/yr Full time Cooling Systems Customer Support Data Center Liquid Cooling

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Job Description

Join Schneider Electric as an advanced remote technical support specialist supporting mission-critical liquid cooling systems in demanding data center environments. This U.S.-based role combines complex troubleshooting with real impact, backed by competitive compensation, flexible work arrangements, and strong benefits including medical, dental, vision, life insurance, and retirement matching.

What you’ll do

Serve as an advanced technical resource for mission-critical liquid cooling systems, taking ownership of complex escalations that require deeper product and troubleshooting knowledge.
Support customers, Core Technical Support, and Field Service teams using advanced diagnostics to resolve liquid cooling and electro-mechanical issues.
Perform root-cause analysis by reviewing alarms, operating data, electrical schematics, system performance, case history, and technical documentation.
Use the Case Management/CRM system to document troubleshooting, manage case activity, communicate updates, track ownership, and maintain accurate records through resolution.
Provide remote technical guidance for fault isolation and troubleshooting activities led by customers and field personnel.
Provide technical guidance for system startup, commissioning, and deployment activities.
Identify and recommend parts and components needed for repairs and technical resolution.
Collaborate with teams across Engineering, Quality, Training, Dispatch, Field Service, and Sales to resolve customer and product issues.
Create and improve Knowledge Articles, troubleshooting guides, service bulletins, procedures, and other technical documentation.
Apply lessons learned from real-world incidents to recommend improvements to products, manuals, troubleshooting methods, and support processes.
Support technical training for customers, Technical Support teams, and Field Service personnel.
Maintain expertise in new products, known issues, and evolving liquid cooling technologies.
Participate in a 24/7/365 on-call rotation to provide advanced after-hours technical support when scheduled.
Complete occasional customer site or company facility visits for product exposure, training, technical observation, or complex issue support when appropriate (travel up to approximately 25% annually).

What you bring

Strong HVAC/R, refrigeration, chiller, liquid cooling, mission-critical cooling, or related technical expertise.
Advanced troubleshooting capability and a methodical approach to complex problems.
The ability to work beyond alarms or symptoms to determine the underlying root cause.
Strong knowledge of electrical and electro-mechanical systems, including single-phase and three-phase power.
Ability to confidently read and interpret electrical schematics, technical drawings, sequences of operation, and technical specifications.
Familiarity with pumps, heat exchangers, controls, sensors, valves, actuators, and fluid systems.
Ability to troubleshoot remotely by asking the right technical questions and converting field information into an effective troubleshooting path.
Strong technical judgment, including knowing when to involve Engineering, Quality, or other specialized resources.
Strong written, email, and verbal communication skills to explain complex concepts clearly to customers and technicians with different experience levels.
Strong documentation and case-management habits, with extensive experience working in a Case Management/CRM system and maintaining ownership through resolution.
Ability to work independently in a remote environment while collaborating closely across technical teams.
Availability to participate in a 24/7/365 on-call rotation, including nights, weekends, and holidays when scheduled.
Associate degree or technical training in a related discipline is preferred, or an equivalent combination of education and relevant technical experience.
5+ years of experience in technical support, HVAC/R, mission-critical cooling, Field Service, or a similar advanced troubleshooting role.
Demonstrated experience troubleshooting electrical, mechanical, controls, and electro-mechanical systems, including reading and interpreting electrical schematics for single-phase and three-phase systems.
Experience with liquid cooling, chillers, or mission-critical cooling systems is highly desirable, and experience supporting data centers or mission-critical environments is preferred.
Experience in advanced technical support, complex troubleshooting, or technical escalation is preferred.
CRM/case management/service management system experience is a plus.

Compensation and benefits

Pay range: USD 86,400 - USD 129,600 per year (base pay and short-term incentives).
Medical, dental, vision, and basic life insurance (with member reward points).
Benefit Bucks.
Flexible work arrangements.
Paid family leaves.
Well-being programs.
12 holidays per year and 15 days of paid time off per year.
Competitive pay and programs including base salary, incentives, and company share ownership.
401(k) with match.

Schedule, reporting, and work details

You will report to the Technical Support Manager.
This is a U.S.-based remote role. The majority of support is delivered through phone, email, the Case Management/CRM system, and other technical support tools.
This position is not intended to provide routine Field Service or preventive maintenance coverage.
Occasional travel may be required up to approximately 25% annually for product exposure, training, technical observation, or complex issue support.
Participation in a 24/7/365 on-call rotation is required when scheduled.

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7d ago

Sr Technical Support Analyst

ACI Worldwide Norcross, GA 🇺🇸 Remote

Norcross, GA

7d ago

Full time Senior Collaboration Tools Customer Support

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Job Description

Sr Technical Support Analyst role supporting ACI Worldwide’s Help24 White Glove Engagement Services as a Level 3 escalation point for strategic premium clients.

Responsibilities

Act as a dedicated advocate for premium clients, delivering proactive, high-quality support aligned to specific business needs
Collaborate with Customer Success Managers, Program/Project Managers, and dedicated analysts as a cohesive unit for issue resolution
Participate in client-specific Microsoft Teams channels with CSM, PM, H24, SE, BA, and other stakeholders
Drive seamless product launches, continuous improvements, and rapid resolution of complex issues using advanced tools and expertise
Partner with Product Managers to define and prioritize internal tooling and data access requirements
Translate analyst workflows and technical requirements into actionable product specifications
Advocate for support team needs during product planning and roadmap discussions
Embed support requirements across the product lifecycle to improve efficiency and mitigate risk
Work with Engineering and Development to clarify and resolve client processing issues
Support debugging, reproducing, and documenting complex issues end to end
Validate fixes and enhancements prior to deployment to ensure readiness for Help24 support
Align business objectives with support readiness through cross-functional collaboration
Collaborate with Help24 teams across geographies to share knowledge and align best practices
Support the “shift left” initiative by identifying opportunities to upskill analysts, improve efficiency, and reduce ticket escalations
Lead knowledge transfer sessions and contribute to training materials
Enable scalable support for complex products through proactive escalation management and mentorship
Serve as a senior escalation point for complex or ambiguous client issues
Mentor junior analysts and provide guidance on advanced troubleshooting techniques
Contribute to internal documentation and knowledge base development
Accelerate issue resolution and maintain consistent delivery of premium service levels

Requirements

5+ years in a technical support, product operations, or senior analyst role within financial services
Strong understanding of client processing systems, data flows, and support tooling
Proven client-facing experience delivering premium service expectations
Experience working cross-functionally with Product, Engineering, Customer Success, and global teams
Demonstrated proficiency querying systems (e.g., SQL and internal tools)
Excellent communication, documentation, and collaboration skills for executive-level interactions
Demonstrated experience mentoring or leading peers in complex technical environments

Technologies

SQL
Microsoft Teams
Zendesk
Jira

Preferred Qualifications

Experience with premium client service models or white glove support programs
Familiarity with ticketing systems (e.g., Zendesk, Jira) and collaborative platforms (Microsoft Teams)
Experience with log analysis tools or observability platforms
Background in SaaS, fintech, or enterprise software environments
Experience working with distributed teams across time zones
Knowledge of payments processing, financial services regulations, or compliance frameworks

Competencies

Premium Client Service Excellence
Operational Strategy & Execution
Strategic Stakeholder Collaboration
Advanced Analytical & Problem-Solving Skills
Technical Proficiency & Innovation
Program & Change Management Leadership

Work Environment

Remote position with global collaboration across time zones
Client-focused environment requiring premium service delivery standards
Collaborative team structure with integrated stakeholder approach

Physical Demands

Extensive computer and communication system usage (8+ hours daily)
Regular video conferencing and client communication requirements
If there is a triage for the client(s) you are responsible for, you may be requested to participate regardless of time of day
Travel to the client site may be an option as the relationship requires

Recruitment Scam Notice

Be aware of recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities
Scams may include requests for personal information, payments, or interviews through unofficial channels
Verify communications claiming to be from ACI Worldwide using: www.aciworldwide.com / @aciworldwide.com
The ACI Worldwide recruitment team will follow official channels and will never request payment

Location: Norcross, GA (remote)

Tags: #LI-LF1, #LI-Hybrid

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7d ago

Technical Support Engineer, Federal

Hitachi Washington, DC 🇺🇸 Remote

Washington, DC

7d ago

$70k - $85k/yr Full time Customer Support Federal Fibre Channel

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Job Description

Hitachi Federal is hiring a Technical Support Engineer to deliver first-level technical support to federal government customers. In this remote Washington, DC-based role, you will help investigate alerts, troubleshoot enterprise storage and related infrastructure issues, and coordinate with engineering teams to protect reliability and performance in mission-critical environments.

You will serve as the first point of contact for technical incidents, performing Level 1 triage and diagnostics while maintaining clear communication and accurate case documentation throughout the ticket lifecycle.

Responsibilities

Act as the first point of contact for federal customers experiencing technical issues with enterprise storage systems and related infrastructure.
Receive, document, categorize, and prioritize technical support incidents and service requests.
Perform Level 1 troubleshooting using established procedures, diagnostic tools, and technical knowledge resources.
Investigate basic hardware, software, system performance, and connectivity issues involving enterprise storage arrays and disk drives.
Investigate basic hardware, software, system performance, and connectivity issues involving storage controllers and power supplies.
Investigate basic hardware, software, system performance, and connectivity issues involving network connectivity and switching.
Investigate basic hardware, software, system performance, and connectivity issues involving Fibre Channel and iSCSI connectivity.
Investigate basic hardware, software, system performance, and connectivity issues involving SAN and NAS environments.
Investigate system alerts, alarms, and event logs, including collecting relevant details to support diagnosis.
Collect and analyze system information, logs, error messages, and configuration details to identify and resolve issues.
Follow documented troubleshooting workflows and service-level agreements (SLAs) for timely response, escalation, and resolution.
Provide responsive, professional technical support while maintaining a positive customer experience.
Communicate technical information clearly and effectively to customers with varying technical expertise.
Maintain accurate, detailed case documentation throughout the support ticket lifecycle.
Provide timely customer updates and follow through on open issues until resolution.
Collaborate with Level 2 and Level 3 engineering teams to troubleshoot and escalate complex technical issues.
Share technical knowledge, improve processes, and strengthen overall team effectiveness.
Identify recurring technical issues and communicate trends or potential improvements to engineering and support teams.
Contribute to the development and improvement of troubleshooting procedures and technical knowledge resources.
Participate in ongoing technical training, knowledge-sharing sessions, and professional development opportunities.
Build expertise in enterprise storage, networking, and infrastructure technologies to support continued career growth.

Requirements

U.S. citizenship is required to support federal customer environments.
Foundational knowledge of IT systems, hardware, networking, or technical troubleshooting.
Strong analytical, critical-thinking, and problem-solving skills.
Excellent written and verbal communication skills, with a commitment to exceptional customer support.
Ability to manage multiple technical issues, prioritize competing requests, and maintain accurate documentation.
Strong attention to detail and ability to follow established technical procedures.
Ability to work independently in a remote environment while collaborating effectively with a distributed team.
Demonstrated curiosity, adaptability, and willingness to learn new technologies.
Availability to work an assigned shift within a 24/7/365 support operation, including potential weekends and holidays.
Relevant technical education, certifications, military technical training, or equivalent practical experience.

Technologies

Fibre Channel
iSCSI
SAN
NAS
Windows
Linux
UNIX
VMware
Cisco
Broadcom

Benefits

Medical, Dental, and Vision Insurance
Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
401(k) Retirement Savings Plan with Company Match
Company-Paid Life and Disability Insurance
Flexible Paid Time Off and Company Holidays
Employee Assistance Program (EAP)
Employee Stock Purchase Plan (ESPP)
Professional Development and Training Opportunities
Wellness and Employee Recognition Programs
Opportunity to work on industry-leading mission-centric technologies
A collaborative and inclusive workplace culture
Competitive salary and benefits packages

Preferred Qualifications

Experience or familiarity with enterprise storage technologies such as block storage, NAS, or SAN (beneficial but not required).
Experience or familiarity with Windows, Linux, UNIX, or other enterprise operating systems (beneficial but not required).
Experience or familiarity with server hardware, computing platforms, or data center infrastructure (beneficial but not required).
Experience or familiarity with networking fundamentals, TCP/IP, Fibre Channel, and iSCSI (beneficial but not required).
Experience or familiarity with VMware or other virtualization technologies (beneficial but not required).
Experience or familiarity with Cisco or Broadcom networking and switching technologies (beneficial but not required).
Experience or familiarity with cloud storage concepts and infrastructure (beneficial but not required).
Experience or familiarity with technical support ticketing systems and incident management practices (beneficial but not required).
Experience or familiarity with a technical support center, service desk, NOC, or enterprise IT environment (beneficial but not required).
Experience or familiarity with industry certifications such as CompTIA A+, Network+, Server+, or relevant vendor-specific certifications (beneficial but not required).
Experience or familiarity with supporting government customers or regulated technology environments (beneficial but not required).

Compensation

Expected Hiring Range: $70,000 to $85,000 annually.
This position may be eligible for Hitachi Federal’s annual incentive (bonus) program, where applicable, per company policies and plan provisions.

Federal Contractor Statement

As a federal contractor, Hitachi Federal complies with all applicable federal contractor requirements, including equal employment opportunity and affirmative action obligations.
Certain positions may require U.S. citizenship, the ability to obtain and maintain a U.S. Government security clearance, or other government eligibility requirements.
Applicants who require reasonable accommodation during the application or interview process should notify the People & Culture team.

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16d ago

Service Desk Agent with Spanish

Kemira Atlanta, GA

Atlanta, GA

16d ago

Full time Customer Support End User Support Help Desk Support

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Job Description

At Kemira, the Service Desk function supports day-to-day technology needs for end-users across the organization. In Atlanta (Galleria), this role provides first line IT service desk coverage for service requests and incidents, focusing on timely troubleshooting, accurate ticket handling, and clear communication while following Kemira Global Service Desk processes and targets.

This hybrid position also supports the wider service delivery model, including potential on-call participation and backup coverage for related support roles. The work includes resolving issues remotely and, when assigned as an on-site technician, performing tasks that require physical presence and cannot be completed through remote access to IT systems.

What you’ll do

Serve as the first point of contact for internal end-users and outsourcing providers.
Record, analyze, categorize, and prioritize incoming tickets.
Deliver first line support for common end-user issues such as password changes and VPN account problems.
Conduct initial troubleshooting, investigate incidents, and determine impact and resolution or error identification.
Assign tickets to technical operations or on-site personnel in line with the Incident Management process.
Ensure tickets are timely addressed and resolved.
Process, resolve, and escalate tickets in compliance with Kemira Global Service Desk processes and procedures.
Handle ticket processing and escalations within Global Service Desk targets.
Provide timely updates to end-users on resolution progress.
Record user acceptance after the provided solution.
Apply Kemira’s end-user care philosophy to support end-user satisfaction aligned with IT policy.
Work toward maintaining that the Global Service Desk meets industry standards.
Participate in an on-call rotation.
Act as backup for the back-office service desk agent and on-site technicians when needed.

What you bring

Strong English plus Spanish and/or Portuguese communication skills, both verbal and written.
A positive customer service attitude.
ITIL foundation certification.
Post-secondary education (preferred) and a minimum of 2 years related experience as a Service Desk Agent.
A+ certification (desired).

Benefits

Opportunities for personal and professional growth.
Employment in a stable company with an established position in the market.
An attractive benefits package.
A multicultural and positive working environment.

Location: Atlanta Main, US. Office: Atlanta, GA (Galleria). Hybrid work is included, and the role may include on-site activities when assigned as an on-site technician.

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22d ago

Engineer, IT Support

Navitus Health Solutions, LLC Madison, WI

Madison, WI

22d ago

$54k - $65k/yr Full time Active Directory Help Desk Help Desk Support

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Job Description

Join Navitus Health Solutions, LLC onsite in Madison, WI as an IT Support Engineer supporting customer-focused infrastructure goals.

Responsibilities

Deliver advanced technical assistance for incoming requests involving computer systems, software, and hardware
Provide timely support to customers in person, by phone, and via email
Log and document customer interactions in the Service Desk application
Ask targeted questions to identify problem scope and run diagnostic programs to troubleshoot and resolve issues
Follow up with customers to confirm resolution
Escalate issues to other support teams when appropriate
Maintain strong attention to detail, including accurate inventory tracking within the inventory system
Read, write, and interpret technical documentation and procedure manuals
Drive technical requirements and project plans through completion
Support capacity planning and contribute to long-term systems and software strategic goals with end-users, third-party vendors, and peers
Assist with planning upgrades and releases for data center and IT systems/software to limit user impact
Participate in a rotating on-call schedule to provide after-hours support
Some travel may be required
Perform other duties as assigned

Requirements

Associate’s degree or university diploma in the field of computer science
Minimum 5+ years of IT work experience
Hands-on experience installing and supporting hardware and software
Experience across multiple areas of Infrastructure
Knowledge of infrastructure support tools including Microsoft Office, Windows, Server, Active Directory Users and Computers, and System Center Configuration Manager
Knowledge of applicable data privacy practices and laws; SAS70, HIPPA, and URAC would be a plus
Ability to participate in, adhere to, and support compliance program objectives
Consistently interact cooperatively and respectfully with other employees

Technologies

Microsoft Office
Windows
Server
Active Directory Users and Computers
System Center Configuration Manager

Benefits

Top of the industry benefits for Health, Dental, and Vision insurance
20 days paid time off
4 weeks paid parental leave
9 paid holidays
401K company match of up to 5% with no vesting requirement
Adoption Assistance Program
Flexible Spending Account
Educational Assistance Plan and Professional Membership assistance
Referral Bonus Program up to $750

Location & Schedule

Onsite: 361 Integrity Drive, Madison, WI 53717, US
Work schedule: M-F 8am to 5pm

Compensation

Pay range: USD $54,236.00 - USD $64,567.00 per year
Star bonus: 7.50% (at-risk maximum)

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26d ago

IT Technical Support Specialist SG 24

PACCAR Denton, TX

Denton, TX

26d ago

Full time Cloud Platforms End User Support Hardware Support

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Job Description

SupportJobs.io is featuring an onsite IT Technical Support Specialist role focused on desktop client support across manufacturing, office, and remote office environments. The position includes handling deployments, updates, troubleshooting, and ticket queue management with service-level accountability.

Location

Denton, TX, US (onsite)

Education and Experience

Bachelor degree (required)
1 year of experience (minimum)

Core Responsibilities

Provide desktop client IT support including deployment, tracking, updating, and problem solving for desktop PCs, engineering workstations, laptops, iPhones, iPads, and printers.
Monitor and work through incident and service request ticket queues.
Document, escalate, and resolve tickets within defined SLAs.
Deliver 1st and 2nd level break-fix support for technical issues involving hardware and software for desktop systems in manufacturing, office, and remote office settings.
Execute assigned project tasks on desktop PCs in support of local and corporate IT initiatives.
Coordinate with third-party software providers and corporate IT to fulfill desktop PC and laptop hardware/software requirements.
Document, review, and publish support procedures used by IT employees to install, remediate, and support desktop PCs across key IT systems and functions.
Actively monitor unresolved incident reports and service requests to meet or exceed service level agreements.
Participate in reviews and discussions of IT standards and procedures.
Perform analysis of IT business systems linked to key indicators to help ensure compliance with corporate standards.
Build and deploy desktop PCs and hardware in conjunction with corporate PC refresh initiatives.
Follow infrastructure change control aligned with corporate IT change management.
Provide support to business units and manufacturing processes during off-shift, off hours, and weekends.

Technical Knowledge and Domain Experience

Experience with technologies in a Microsoft domain, including Microsoft System Center Configuration Manager, Active Directory, Microsoft Office 365, and Microsoft SharePoint.
Problem-solving knowledge across desktop systems, including Dell Precision Workstation, Dell OptiPlex Desktop, Dell Latitude Notebook, and Virtual Machines.
Understanding of TCP/IP, DNS, DHCP, PXE, UEFI, 802.11x, and Bluetooth.

Required Skills

Good oral and written communication skills.
Exceptional customer service skills.
Ability to multitask and operate with minimal supervision in a critical uptime manufacturing environment.
Understanding of TCP/IP, DNS, DHCP, PXE, UEFI, 802.11x, and Bluetooth.

Technologies and Tools

Dell PCs, docking stations, monitors
Apple iPhones, iPads
Desktop and department network printers; Cisco IP Phones; large presentation displays; USB attached hardware
Windows 10; OneDrive; Edge
Office 365; Teams; Project; Visio; OneNote
Adobe Acrobat; Aviva Terminal Emulator
Palo Alto VPN; Palo Alto Cortex Endpoint Protection
Microsoft System Center Configuration Manager; Active Directory; Microsoft Office 365; Microsoft SharePoint
Microsoft domain; TCP/IP; DNS; DHCP; PXE; UEFI; 802.11x; Bluetooth

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26d ago

Technical Support Engineer I

EasyPost Remote 🇺🇸 Remote

Remote

26d ago

$54k - $67k/yr Full time Application Support C Sharp Customer Support

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Job Description

Support the GlobalShip enterprise multi-carrier shipping platform by troubleshooting client issues, assisting with configurations, and helping deliver software updates.

Responsibilities

Collaborate with Support Techs and Integration Engineers to support current software for the GlobalShip solution
Assist with client configurations, daily shipping tasks, and troubleshooting technical issues
Follow up with customers to confirm problems are resolved
Perform minor software and database adjustments with guidance from team leadership
Test and help deploy software updates
Identify issues that require immediate action and escalate as needed
Build trust and maintain rapport with customer contacts to support confident issue resolution

Requirements

Bachelor’s Degree in computer science, information systems, information technology, or a coding certification through a co (or 2+ years of related experience)
Coding experience or the ability to ramp up quickly with C#, Angular, VBScript, JavaScript, and HTML
Basic understanding of SQL database queries
Basic Windows computer and server administration knowledge
Strong organizational skills and ability to manage multiple support issues at one time
Ability to communicate effectively across multiple internal teams
Sense of urgency to drive customer progress
Strong written and verbal communication skills
Adaptability to an evolving work environment
Comfort encountering new languages and frameworks
Ability to juggle and prioritize competing demands
Excellent communication skills

Technologies

C#
Angular
VBScript
JavaScript
HTML
SQL
Windows

Position Summary

Provide high-quality support for EasyPost’s GlobalShip enterprise multi-carrier shipping solution
GlobalShip is a high-performance, server-based system for centralized shipping management to decrease handling, improve product flow-through, and streamline order tracking
Pre-set automated shipping rules help reduce fulfillment process errors and decrease shipping costs

Core Competencies Required

Knowledge & Application: Apply professional concepts and basic problem-solving techniques to define and resolve issues using established guidelines
Complexity & Problem Solving: Handle problems of limited scope using standard practices and procedures; work is reviewed periodically based on defined procedures or precedence
Collaboration & Interaction: Build stable internal relationships and exchange standard/basic information with colleagues, supervisors, and project leaders

Work Environment

Remote role with home office or office option and potential hybrid schedule
Team-based culture in a fast-paced environment
Minimal to light physical effort; prolonged stationary desk work and frequent computer use
Extensive use of computers, keyboards, and communication-based technology
Occasional walking and lifting; must be able to lift 15 pounds
Travel required: 10%
Core values: Build and sell products we believe in, accountability and authenticity, customers guide the way, and persistence and humility