SupportJobs.io - Jobs in tech/customer support.

Latest Jobs

12d ago

Technical Support Specialist - Education Technology

Pathway Innovations Inc San Diego, CA

San Diego, CA

12d ago

$24 - $27/hr Full time Android Application Support Customer Service

Apply Now

Job Description

Pathway Innovations Inc, a San Diego based education technology company, is seeking a Technical Support Specialist to deliver Tier 1 and Tier 2 assistance for HoverCam hardware, software, and integrations across education customers. This onsite role emphasizes hardware and AV troubleshooting along with software configuration to support teachers, IT staff, and administrators. The position offers an hourly range of USD 24 to 27 and requires a minimum of 2 years of relevant experience, with an Associate’s or Bachelor’s degree in Information Technology or Computer Science (or equivalent practical experience).

Responsibilities

Diagnose and resolve complex Tier-1 and Tier-2 technical issues related to HoverCam hardware, document cameras, wireless casting products, interactive displays, and proprietary software applications via ticketing systems, email, phone, and remote sessions.
Collaborate closely with QA, product management, and engineering teams to escalate, document, and track firmware/software bugs, feature requests, and hardware anomalies.
Create, update, and maintain comprehensive internal knowledge base articles, troubleshooting guides, video walkthroughs, and FAQs for both end-users and reseller support teams.
Guide educators, IT administrators, and enterprise users through initial device setup, USB/HDMI configurations, network integrations, and software driver installations.
Partner with QA and engineering labs to replicate customer issues, test firmware patches, and validate hardware fixes before general release.

Requirements

2+ years of experience in technical support, IT helpdesk, or customer success, preferably within consumer electronics, AV integration, or the EdTech industry.
Strong working knowledge of Windows, macOS, Android, and iOS operating systems, alongside standard classroom/office connectivity protocols (USB 3.0, HDMI, Wi-Fi, Ethernet).
Familiarity with helpdesk ticketing platforms (HubSpot, Zendesk, Jira Service Management) and remote diagnostic tools.
Exceptional written and verbal communication skills with a proven ability to explain complex technical concepts clearly to non-technical educators and IT staff.
Education: Associate's or Bachelor’s degree in Information Technology, Computer Science, or equivalent practical experience.

Technologies

Windows, macOS, Android, iOS
HubSpot, Zendesk, Jira Service Management
USB 3.0, HDMI, Wi-Fi, Ethernet
Flex11, FlexAI platform

Benefits

Compensation: Competitive salary and performance-based incentives.
Benefits: Comprehensive health, dental, and vision insurance packages.
Time Off: Paid time off (PTO) and paid holidays.
Career Growth: Opportunities for professional growth within a fast-paced, pioneering edtech and hardware environment.

What We Offer

Compensation: Competitive salary and performance-based incentives.
Benefits: Comprehensive health, dental, and vision insurance packages.
Time Off: Paid time off (PTO) and paid holidays.
Career Growth: Opportunities for professional growth within a fast-paced, pioneering edtech and hardware environment.

View full job page →

12d ago

Technical Support Specialist

Patriot Tech Services Wheelersburg, OH

Wheelersburg, OH

12d ago

$40k - $59k/yr Contract Cloud Platforms Customer Support End User Support

Apply Now

Job Description

Patriot Tech Services is seeking a Technical Support Specialist for an on-site role in Wheelersburg, Ohio. In this position, you will address customer technical issues, install and troubleshoot hardware and software, and contribute to the design of network solutions, with a clear focus on maintaining cybersecurity for clients within a small, growing firm. The role demands hands-on problem solving, effective collaboration, and a practical approach to technology across multiple environments.

Responsibilities

Installs, modifies, and performs minor repairs to computer hardware and software systems.
Handles tickets representing customer technical requests or problems and troubleshoots technical and process issues to sustain productivity.
Troubleshoots issues with clients' software or devices and engages vendor technical support when necessary.
Assists in the design and implementation of networks.
Consults with users to determine appropriate hardware and software needs and helps process orders.
Maximizes computer systems capabilities by studying technical applications and offering recommendations.
Creates, maintains, and monitors the cybersecurity stance of client environments.
Tests compatibility of new programs with existing systems.
Gathers data to identify and evaluate technical purchasing options.
Installs software and essential applications to support workflows.
Performs software, network, and database performance tuning, installations, and troubleshooting.
Documents hardware and software updates for reference and audits.
Stays current on technical advancements by attending workshops, reviewing publications, and engaging with professional communities.

Requirements

Strong problem-solving and troubleshooting capabilities.
Ability to communicate technical information in a clear, accessible manner to non-technical staff.
Process improvement mindset and a proactive approach to tasks.
Software maintenance and testing capability.
Experience managing vendor relations.
Knowledge of networking principles and operating systems.
Knowledge of Microsoft 365 and related email functionality.
Ability to prioritize and execute tasks effectively in a high-pressure environment.
Customer-service orientation and a collaborative work style.
Hands-on problem-solving ability.

Technologies

Microsoft 365

Benefits

Dental insurance
Flexible schedule
Paid time off
Professional development assistance

Compensation & Employment Type

Salary: USD 40,000 - 59,000 per year
Job type: Contract (onsite)
Work arrangement: In person

Education, Experience & Licensing

Associate's degree or higher in computer science, information systems, or a related field, or equivalent on-the-job experience.
Prior experience in a Helpdesk, NOC, IT, or similar technical function.
Microsoft certifications or compliant certifications are a plus; military experience is a plus.

Job Types

Full-time
Contract
Temp-to-hire

Location & Relocation

Wheelersburg, OH 45694 (onsite)
Relocation required before starting work

Work Location

In person

View full job page →

12d ago

Sensor Systems Engineering and Technical Support (SSETS)

Bowhead Dahlgren, VA

Dahlgren, VA

12d ago

Full time Microsoft 365 Naval Systems Office 365

Apply Now

Job Description

Bowhead is seeking engineers and scientists to join the Sensor Systems Engineering and Technical Support (SSETS) program, delivering engineering and technical support across sensor domains for NSWCDD on-site in Dahlgren, Virginia. The role centers on applying systems engineering, analysis, modeling, and hardware design to advance sensor performance, certification, and verification efforts within a collaborative on-site team.

Overview

Requirements Development
Systems Engineering
Analysis
Modeling
Hardware Design
Signal Processing
Sensor Operation
Test and Evaluation
Sensor Certification
Sensor Requirement Verification

Requirements

Bachelor’s degree from an engineering school with at least one ABET-accredited professional engineering curriculum in Mechanical Engineering, Electrical Engineering, Computer Engineering, or Electronics Engineering.
or Bachelor’s degree from an accredited college or university in Mathematics, Computer Science, or Physics.
or Master’s degree from an accredited college or university in Mechanical Engineering, Electrical Engineering, Computer Engineering, Electronics Engineering, Mathematics, Computer Science, or Physics.
or Ph.D. degree from an accredited college or university in Mechanical Engineering, Electrical Engineering, Computer Engineering, Electronics Engineering, Mathematics, Computer Science, or Physics.
Experience with AN/SPY-1, AN/SPY-6, or both.
AEGIS experience required.
Basic level skills in the Microsoft Office suite (Word, Excel, Outlook, PowerPoint).
Ability to communicate effectively with all levels of employees and outside contacts.
Strong interpersonal skills and good judgment with the ability to work independently or as part of a team.

Technologies

Microsoft Office
Word
Excel
Outlook
PowerPoint
AN/SPY-1
AN/SPY-6
AEGIS

Physical Demands

Must be able to lift up to 10 to 25 pounds
Must be able to stand and walk for prolonged amounts of time
Must be able to twist, bend and squat periodically

Security Clearance Requirements

Must currently hold a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.

View full job page →

13d ago

Help Desk Specialist (Job #33366)

InnoSource Akron, OH

Akron, OH

13d ago

$18+/hr Full time Application Support Contact Center Customer Service

Apply Now

Job Description

InnoSource is seeking a Help Desk Specialist to manage support tickets, provide first-level assistance, and assist users via phone and the company website.

Responsibilities

Track and maintain support tickets from assignment to resolution
Answer incoming inquiries via phone
Document and record all incoming calls
Provide first level support for the website
Provide direct phone support for users and customers
Walk users through printing and queuing financial documents
Diagnose operational problems to determine if user error or if the system is not working as designed
Educate users
Escalate system problems
Address common Point-of-Sale, adjustments, cancel and rebill documents not taking approval numbers
Maintain a high level of measurable service levels, including first call resolution and abandon rates

Requirements

Must possess strong organizational, communication and time management skills
Effective listening skills and collaboration skills
Strong analytical and problem-solving skills
Strong customer service skills
Ability to build confidence and maintain relationships
Bachelor's degree in Information Technology or Computer Science (preferred)

Technologies

MS Office products
Lotus Notes Database
Web browsers

Benefits

Health Insurance
Dental Reimbursement
Life Insurance
401(k)

Work Location

Hybrid remote in Akron, OH 44316

View full job page →

13d ago

Helpdesk Specialist

Agile Defense Quantico, VA

Quantico, VA

13d ago

Full time Application Support Computer Skills Customer Support

Apply Now

Job Description

Provide local area network and Tier II helpdesk support for desktop, server, and JWICS users at Agile Defense in Quantico, VA, with ITIL-aligned incident management and COOP.

Responsibilities

Deliver desktop LAN support, including software installations and handling service requests for assets on both unclassified and classified networks.
Diagnose and resolve technical issues affecting workstations, software, and related user devices such as mobile phones.
Provide Tier II assistance for PC, server, or mainframe applications and hardware.
Support up to 100 JWICS global users.
Monitor and respond to hardware, software, and network problems.
Assist with Continuity of Operations Plans COOP.
Design and execute an ITIL v4 aligned incident lifecycle, covering recognition, investigation, containment, resolution, and post-resolution follow-up per ITSM guidelines.
Handle service requests via Remedy, phone, email, and direct personnel requests for technical support.
Document, track, and monitor problems to ensure timely resolution in line with ITIL v4 ITSM guidelines and required response times.
Collaborate with network services, software systems engineering, and applications development to restore service and identify root causes.
Recommend system modifications to reduce user problems.
Coordinate with MCIA network services, software systems engineering, and applications development to restore JWICS service and address core problems.
Experience configuring mobile devices, including iPhone and Samsung devices.

Requirements

DoD 8570 Level II certification.
DoD 8570.01-M IAT Level II compliance (examples: CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, or SSCP) plus professional certification within the product group technology scope (e.g., MCA).
Three years of desktop support experience.
Experience with Windows 11 installation and troubleshooting.
Experience imaging devices.
ITIL Foundation (v3) or higher (desired).
Microsoft Certified Desktop Administrator Associate (MCA) (desired).
VMware Certified Professional (VCP) (desired).
Android/iOS Mobile Device Management via Intune.

Technologies

Remedy
JWICS
Windows 11
Intune
ITIL v4

View full job page →

13d ago

Help Desk Technician - Tier 2

Proteam Solutions Columbus, OH 📍 OH Remote

Columbus, OH

13d ago

Contract Application Support Computer Skills End User Support

Apply Now

Job Description

Proteam Solutions is seeking a Help Desk Technician - Tier 2 for a remote contract role supporting an educational institution in Columbus, Ohio. This position serves as the first point of contact for multi-tier IT service support, with a focus on troubleshooting and first-contact resolution. The role involves diagnosing issues, guiding users, and coordinating with higher-tier teams to drive timely resolutions.

Responsibilities

Evaluates issues and escalates as needed to higher-tier and specialized staff.
Provides user support on software and hardware from base offices or on-site and field desktop locations (main campus, regional sites, medical facilities).
Performs varying complexities of regular or project-related installation, preventive maintenance, break and fix, fault diagnosis, identification, isolation, resolution and deployment.
Monitors escalations of customer issues and requests, communicates, tracks and reports computing environment outages while collaborating with IT personnel and leadership to aid in problem resolution.

Requirements

2+ years of IT Helpdesk experience in mid-sized to large-scale environments
Experience with enterprise ticketing systems such as ServiceNow
Experience supporting Tier 2 issues related to User Access, Passwords, Email, etc.
Outstanding troubleshooting skills with a track record of First Call Resolution
Exceptional communication skills with the ability to quickly understand and troubleshoot user issues
Strong customer service skills
Proven ability to work effectively in team settings
Education: High school diploma

Technologies

Windows OS
MAC OS
Laptop applications
Desktop applications
Mobile device applications
3rd Party systems
ServiceNow
Canvas

Preferred Skills

4+ years of IT Help Desk experience
Experience with ServiceNow
Experience supporting Educational software like Canvas
Technical certifications such as CompTIA A+, Network+, ITIL, etc.

View full job page →

13d ago

Business Analyst/Help Desk - Government Assistance Programs

Luna Data Solutions, Inc. Jackson, MS

Jackson, MS

13d ago

$50 - $58/hr Contract Customer Support End User Support Help Desk Support

Apply Now

Job Description

Remote Business Analyst supporting Help Desk operations and data conversion for Government Assistance Programs. Initial on-site training in Jackson, MS, with ongoing hybrid remote work opportunities.

Responsibilities

Act as the primary contact for users encountering help desk or system-related issues.
Diagnose software and system problems and deliver prompt resolutions to inquiries.
Execute manual data manipulation and corrections as needed to support business operations.
Review, document, and resolve incidents submitted via JIRA, email, spreadsheets, and other channels.
Log, prioritize, and track support requests received by phone, email, and chat portals.
Collaborate with DHS program areas and technical teams to identify business and IT requirements and address them.
Identify patterns or complex problems and escalate to supervisors or managers as appropriate.
Maintain thorough incident documentation to support resolution, trend analysis, and future enhancements.
Apply critical thinking and root cause analysis to troubleshoot and resolve user-reported issues.
Communicate clearly and professionally with users, including those experiencing service disruptions.

Requirements

Minimum five years of experience with automated systems used to determine benefits for SNAP, TANF, or Employment & Training programs.
Associate degree from an accredited institution.
Experience supporting users in a help desk, business analyst, or application support role.
Strong verbal and written communication skills.
Proven ability to analyze issues, identify root causes, and document resolutions.

Technologies

JIRA
Microsoft Windows

Benefits

Dental insurance
Health insurance
Life insurance
Vision insurance

Location and Training

Location: Remote position within the United States, with hybrid remote work options. The first six weeks require on-site training at 200 South Lamar St Jackson Mississippi 39201. Travel and lodging costs for non-local candidates are the responsibility of the candidate.