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22d ago

Help Desk/Desktop Support Analyst

Robert Half Boston, MA

Boston, MA

22d ago

$23 - $27/hr Contract Active Directory Application Support Computer Skills

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Job Description

Robert Half is seeking a Help Desk and Desktop Support Analyst for an onsite, long-term contract in Boston, MA. This role delivers hands-on desk-side support in a Windows‑focused environment and includes Level II responsibilities such as onboarding and offboarding, plus administration of Microsoft technologies. The position offers an hourly rate of $23 to $27 and is conducted onsite in a smaller office setting.

Responsibilities

Provide in-person deskside support three days per week, addressing hardware, software, and user access issues for office staff.
Own higher‑level requests, investigate complex problems, and drive tickets to completion with clear follow-up.
Troubleshoot business applications and restore functionality by diagnosing user-reported issues and applying fixes.
Install, remove, and reconfigure approved software on end‑user devices while staying within internal IT standards.
Support employee onboarding and offboarding activities, including account setup, device preparation, and access changes.
Maintain and troubleshoot conference room technology and audiovisual equipment to keep meetings running smoothly.
Administer and support core Microsoft technologies such as Office 365, Windows 10/11, Active Directory, Intune, Defender, and Duo.
Document work in the ticketing system and contribute to additional onsite support tasks as business needs evolve.
Operate independently to manage onsite support responsibilities in a smaller office environment.

Requirements

At least 3 years of desktop support, help desk, or onsite IT support experience in a structured environment.
Strong technical knowledge of Windows 10 and Windows 11, with the ability to diagnose and resolve end‑user issues efficiently.
Practical experience supporting Microsoft 365 and Active Directory in a Level II capacity.
Familiarity with Microsoft endpoint and security tools, including Intune and Defender, as well as authentication platforms such as Duo.
Experience using ticket management platforms such as ServiceNow or comparable ITSM systems.
Ability to support conference room technology, audiovisual tools, mobile devices, and both Windows and Mac-based systems.
Excellent communication skills and a helpful, approachable service style when assisting employees and stakeholders.
Proven ability to work independently and manage onsite support responsibilities in a smaller office environment.
Administer and support core Microsoft technologies such as Office 365, Windows 10/11, Active Directory, Intune, Defender, and Duo.

Technologies

Office 365
Windows 10/11
Active Directory
Intune
Defender
Duo
Microsoft 365
ServiceNow

Benefits

Health insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan
Free online training

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22d ago

IT Help Desk Support Technician (Temporary)

Remedy Intelligent Staffing Honolulu, HI

Honolulu, HI

22d ago

$26 - $32/hr Contract Application Support Computer Skills Hardware Support

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Job Description

Remedy Intelligent Staffing is seeking a temporary IT Help Desk Support Technician to provide frontline end-user support in Honolulu, onsite. The role emphasizes assisting users, configuring and troubleshooting devices, and handling basic IT service tasks within Microsoft 365 and Windows environments. This contract position offers hourly pay and requires prior IT support experience.

Position Details

Location: Honolulu, HI (onsite)
Job Type: Contract
Salary: USD 26 - 32 per hour
Experience: 2+ years

Responsibilities

Provide day-to-day end-user technical support in person, by phone, and remotely
Set up, configure, maintain, and troubleshoot workstations, laptops, and mobile devices
Support Microsoft 365 applications, including user accounts, email, and access issues
Assist with basic IT systems and operational support to ensure smooth IT functionality
Respond to and resolve help desk tickets in a timely manner
Maintain accurate documentation of issues, resolutions, and IT assets
Support overall daily IT service coverage and team initiatives

Requirements

2–5 years of experience in IT help desk or technical support
Strong working knowledge of Microsoft 365 and Windows environments
Experience with device management and troubleshooting hardware/software issues
Excellent communication and customer service skills
Ability to manage multiple priorities and work both independently and as part of a team
Reliable, detail-oriented, and responsive

Technologies

Microsoft 365
Windows

Benefits

Weekly pay
Medical, Dental, Vision & Prescription
Free online classes, EAP, discounts & more

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22d ago

IT Helpdesk Engineer

BlueBridge Networks Cleveland, OH

Cleveland, OH

22d ago

$20+/hr Full time Endpoint Management Hardware Support Help Desk

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Job Description

The IT Helpdesk Engineer role supports BlueBridge Networks in Cleveland, focusing on tier 1 and 2 assistance across remote, phone, email, and in-person channels. The position centers on end-user desktop support within Windows and Office environments, plus peripherals setup and management of endpoint protection.

Overview

Based onsite in Cleveland, OH, the role involves delivering timely IT support to keep critical business systems running. Responsibilities span troubleshooting, device configuration, and ensuring security measures are properly maintained in a dynamic help desk environment.

Responsibilities

Provide tier 1-2 support via remote access, telephone, email, and in-person interactions
Deliver end-user desktop support and troubleshooting within Windows and Office environments
Install and configure peripherals including routers, phones, PCs, printers, and laptops on site
Install and maintain EndPoint Protection software and assist with malware and exploit removal
Respond to end-user inquiries by phone and email, resolving issues related to email, password resets, printers, networking, Microsoft Office, and Office365
Maintain, troubleshoot, and repair computer systems, hardware, and peripherals
Work independently and in teams to provide IT solutions for critical business systems
Efficiently execute maintenance and support procedures, anticipate client needs, and communicate clearly via email, ticketing systems, telephone, and in-person
Collaborate with team members to resolve complex problems and escalate difficult issues to the Team Lead for additional technical assistance
Log all help desk interactions within the ticketing system
Participate in after-hours upgrades, troubleshooting, and on-call availability as needed
Perform standard system administration duties including server install, application install and patch management, Windows problem determination and resolution, and log analysis
Interface with third-party vendors as liaison between client and vendor
Provide superior customer service and stay current with system information, changes, and updates
Dispatch new helpdesk tickets to the appropriate resource

Requirements

Windows: 3 years (Required)
Active Directory: 3 years (Required)

Technologies

Windows
Office
Office365
EndPoint Protection

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Paid time off
Parental leave
Retirement plan

Work Details

Location: Cleveland, OH (onsite)
Work remotely: No
Job type: Full-time
Pay: From $20.00 per hour
Schedule: 8 hour shift, Day shift, Monday to Friday, On call, Weekend availability
Supplemental pay: Bonus pay, Commission pay

Education

High school or equivalent (Preferred)

Experience

Windows: 3 years (Required)
Active Directory: 3 years (Required)

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22d ago

IT Help Desk Support

Dahl-Chase Diagnostic Services Bangor, ME

Bangor, ME

22d ago

Full time Active Directory Disaster Recovery Hardware Support

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Job Description

An on-site IT Help Desk role at Dahl-Chase Diagnostic Services supports a busy lab network across multiple sites in Bangor, Maine. The successful candidate will provide desktop support, manage helpdesk tickets, and contribute to LAN/WAN and virtual server projects, with rotating on-call responsibilities to keep operations running smoothly.

Responsibilities

Serve as on-site helpdesk support for a busy lab and additional sites.
Maintain the desktop environment by analyzing requirements, resolving problems, and installing hardware and software solutions.
Primary responsibilities include helpdesk support and helpdesk ticketing.
Assist in the design, analysis, maintenance and implementation of LAN/WAN equipment and networks and perform system administration of microcomputers and virtual server environments.
On-call is required on a rotating basis.

Requirements

Bachelor's degree in a technical field or five to seven years of experience on complex IT projects and system planning.
Minimum of three years' experience in a large local area network environment, designing and analyzing network systems.
Proficiency with Windows operating systems, Active Directory, MS Exchange, virtual server environments (Nutanix preferred), Sophos firewalls and endpoint protection, Terminal Services, SQL Server, Rubrik backup services and disaster recovery, Mitel phone systems, and physical networking skills.

Technologies

Windows operating systems
Active Directory
MS Exchange
Nutanix
Sophos firewalls
Endpoint protection
Terminal Services
SQL Server
Rubrik backup services
Disaster recovery
Mitel phone systems

Benefits

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance

Job Type

Full-time

Compensation Package

Hourly pay

Schedule

8 hour shift
Day shift
On call

Ability to Commute

Bangor, ME 04401 (Preferred)

Ability to Relocate

Bangor, ME 04401: Relocate before starting work (Preferred)

Work Location

In person

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22d ago

Dental PC Technician and Help Desk Support

Leis Consulting Group Jacksonville, NC

Jacksonville, NC

22d ago

$21 - $23/hr Full time Active Directory Computer Skills Customer Service

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Job Description

This role provides tier-one IT support to end users within the IT department, handling hardware, software, and network concerns while administering user accounts, managing incident tickets, and delivering practical end-user guidance and training.

Location and Compensation

Location: Marine Corps Base Camp Lejeune, NC (onsite)

Salary: USD 21 - 23 per hour

Responsibilities

Deliver first-line technical assistance to users via phone, email, or in person for hardware, software, and network-related issues, promptly and professionally.
Troubleshoot and resolve technical problems by diagnosing hardware and software faults reported by end users.
Install, configure, and maintain computers, software, printers, and peripheral devices.
Administer Active Directory user accounts and perform password resets as needed.
Manage and close incident tickets in ServiceNow, ensuring timely updates and resolution.
Respond to user inquiries through phone, email, live chat, and instant messaging.
Work with senior IT staff to escalate and resolve complex issues, ensuring effective problem resolution.
Document technical procedures, troubleshooting steps, and support activities clearly for future reference.
Provide end-user training and guidance on technology topics to improve user proficiency and independence.
Receive visitors and calls to determine the nature of requests and direct them to appropriate staff or supply needed information for routine matters.
Assist users with equipment relocations, allocation processes, scheduling training, and system access requirements.
Work environment comprises approximately 80 percent office duties and 20 percent outdoor tasks.

Requirements

Must undergo a federal criminal history background check and security fingerprints.
Hold a CompTIA Security+ certification or an equivalent or higher credential.
HIPAA training to be completed within 30 days of starting the position.
Complete and maintain Basic Life Support (BLS) training for Personal Computer Technicians.
Experience delivering technical support across software applications, mobile devices, hardware, and network systems.
Resume must be signed and dated.
Provide three references.

Technologies

ServiceNow
Active Directory

Questions to Ask Candidates

Have you previously worked as a PC Technician?
Have you worked in a Help Desk Support role before?
Do you hold a CompTIA Security+ Certification or an equivalent higher credential?
Are you able to complete and maintain Basic Life Support (BLS) training for Personal Computer Technicians?
Can you provide tier-one technical support to end-users via phone, email, or in-person, addressing hardware, software, and network issues promptly and professionally?
Are you capable of troubleshooting and resolving technical problems reported by end-users, including diagnosing and fixing hardware and software issues?
Can you install, configure, and maintain computer systems, software, printers, and peripheral devices?

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22d ago

Help Desk Analyst

Geospatial and Cloud Analytics (GCA) Quantico, VA

Quantico, VA

22d ago

$44k - $56k/yr Full time Active Directory Analyst Customer Service

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Job Description

The Help Desk Analyst role supports a government client in Quantico, Virginia, handling frontline technical support, incident management, and user account administration. This position is based onsite with potential growth into Security Operations, Information Assurance, System Administration, Network Engineering, and Unified Communications within Geospatial and Cloud Analytics (GCA).

Responsibilities

Provide technical support and troubleshooting assistance to end users
Open and resolve service requests and incident tickets
Install, configure, and maintain computer hardware and software
Assist with user account provisioning and permission management
Coordinate with system administrators and developers to close incidents and ensure service delivery
Document all support activities and resolutions in the ticketing system
Follow standard operating procedures for incident management and escalation
Deliver high quality customer service across various circumstances and organizational levels

Requirements

Proven experience as a Help Desk Analyst or in customer service support
Solid knowledge of Windows operating systems and desktop support
Ability to diagnose and resolve hardware and software issues
Excellent problem-solving skills and attention to detail
Active Directory experience is preferred
DoD 8570 IAT Level II eligible certification candidates: GSEC, Security+ CE, SSCP, or CCNA-Security
Top Secret clearance is required to begin SCI-level adjudication; TS/SCI clearance is preferred

Technologies

Windows
Active Directory

Benefits

Competitive Compensation
Paid time off
Bereavement Leave
Parental Leave
PTO Cash out
Company Paid STD and LTD
Life and AD&D Insurance
Medical, Prescription, Dental, and Vision Coverage
401k Savings and company match
Employee referral program
401(k)
Dental insurance
Health insurance
Vision insurance

Job Type

Full-time

Projected Total Compensation

$44,000.00 - $56,000.00 per year

Experience

Minimum IT experience: 2 years (Required)

License and Certification

CompTIA Security+ (Required)

Security Clearance

Secret clearance is required. Top Secret clearance is required to start SCI adjudication, with TS/SCI preferred.

Work Location

Quantico, VA (onsite)

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22d ago

IT Help Desk Technician

Commercial Electronics, Inc. Gate City, VA

Gate City, VA

22d ago

$22+/hr Full time Active Directory Computer Skills Hardware Support

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Job Description

Commercial Electronics, Inc. offers an onsite IT role in Gate City, VA with a strong benefits package and a clear path for growth. You will be the first point of contact for employee tech issues, manage user accounts and access, deploy new computer systems, and troubleshoot hardware and peripherals. The position pays $22 per hour and includes comprehensive benefits, plus training to support ongoing development.

Responsibilities

Create and manage new user accounts, email, and system access
Deactivate or remove accounts for departing employees
Configure, deploy, and install new computers and software
Troubleshoot hardware issues and peripherals such as printers, monitors, and scanners
Provide first level technical support for employees
Track and document issues and resolutions
Coordinate with third-party IT providers when necessary
Maintain inventory of computer equipment and peripherals
Install connectors and manage cables required by the computer department
Clean, reset, and dispose of old computer equipment

Requirements

Basic understanding of Windows operating systems and Microsoft 365
Basic knowledge of computer hardware and peripherals
Strong problem-solving skills
Good organizational and documentation abilities
Ability to communicate clearly with non-technical staff
Valid driver’s license
Ability to lift and move computer equipment as needed

Technologies

Windows operating systems and Microsoft 365

Benefits

401(k)
Health Insurance
Dental Insurance
Life Insurance
Vision Insurance
Paid Vacation
Paid Personal Leave
Paid Holidays
Tools Provided
Training Provided
Monthly and Yearly Bonuses

Company Overview

Commercial Electronics, Inc. has been a trusted leader in engineering and repair services since 1968, serving a diverse range of industries worldwide. Our expertise spans from early electronic equipment to modern IT infrastructure, enabling us to deliver innovative solutions and reliable support to clients across multiple sectors.