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11d ago

Desktop Support Engineer

Axiom Technologies Durham, NC

Durham, NC

11d ago

Contract End User Support Hardware Support Information Technology (IT)

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Job Description

Axiom Technologies is hiring a Desktop Support Engineer for an on-demand, on-site IT support contract in Durham, North Carolina. This role serves enterprise clients directly at the client location, handling day-to-day desktop and connectivity issues while following client security and IT procedures. Assignments are dispatched through the Service Delivery Team, and engineers are contacted by phone or email when support is needed.

What you will do

Provide on-site desktop and IT support for end users at the client location.
Troubleshoot and resolve issues involving Windows desktops, laptops, and peripherals.
Install, configure, and maintain hardware, operating systems, and enterprise software applications.
Support network connectivity issues, including LAN troubleshooting.
Assist with device setup, replacement, and hardware installations.
Perform basic network troubleshooting using console access when required.
Document service activities and communicate updates to the service delivery team.
Follow client IT policies and security procedures during onsite support tasks.

What you bring

Strong knowledge of Windows operating systems and desktop environments.
Experience with hardware troubleshooting and hardware replacement.
Basic understanding of networking, including LAN connectivity, switches, and routers.
Ability to diagnose and resolve issues related to desktop, printer, and peripherals.
Good communication and customer service skills.
Ability to work independently in onsite support environments.

Tools and technologies

Windows Laptop
LAN Cable and Console Cable
Screwdriver Toolkit and basic IT troubleshooting tools
Windows operating systems and desktop environments
Enterprise software applications
Network switches and network routers
Windows Laptop

Contract details

Location: Durham, North Carolina, USA (onsite)
Job type: contract (Independent Contractor / Dispatch / Part-Time; Independent Contractor (1099))
Start date: Immediate
Work model: On-demand / field support; assignments are shared by the Service Delivery Team
Scheduling: No guaranteed number of working hours
Communication: Engineers are contacted via phone or email when support is required, with site location, SPOC details, and reporting time provided before each assignment

Eligibility

U.S. Citizens and Green Card Holders Preferred

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11d ago

IT Support Technician

Callen-Lorde New York, NY

New York, NY

11d ago

$65k - $75k/yr Full time End User Support Hardware Support Help Desk Support

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Job Description

Callen-Lorde is hiring an IT Support Technician to serve as the first point of contact for technical support across clinical and administrative teams. In this fast-paced healthcare setting, you will provide hands-on assistance for everyday hardware, software, and network needs while helping ensure secure, reliable technology for patient care and staff workflows.

This is a full-time hybrid role based in New York, NY, with an annual salary range of USD 65,000 to 75,000. The position requires at least 2 years of experience, and an Associate or bachelor’s degree in information technology, Computer Science, or a related field is part of the preferred background.

What you’ll do

Provide technical support for desktops, laptops, printers, mobile devices, and peripherals
Handle support tickets, troubleshoot issues, and escalate complex problems when needed
Support Microsoft 365, including user accounts, password resets, and access requests
Assist with basic support for EHR systems, telephony, and collaboration tools
Configure, image, and deploy workstations and mobile devices
Maintain accurate inventory of hardware and assigned equipment
Support workstation moves, office setups, and refresh initiatives, ensuring standard configurations across devices
Assist with networking, printing, and connectivity issues
Monitor and report recurring technical problems
Coordinate with vendors and provide onsite support as needed
Support conference room and audiovisual technology
Document issues, resolutions, and procedures in the ticketing system
Maintain knowledge base articles and user guides
Follow IT policies, standards, and escalation protocols
Support cybersecurity practices and endpoint protection efforts, including antivirus monitoring, patching, and device compliance
Escalate suspicious activity or security incidents
Support MFA, password security, and access verification
Ensure compliance with HIPAA and organizational security standards
Partner with internal teams, vendors, and stakeholders to support organizational initiatives and site projects
Promote a culture of accountability, continuous improvement, and excellent service

Required background

Associate or bachelor’s degree in information technology, Computer Science, or a related field (preferred, not required)
2–4 years of IT support or help desk experience (preferred, not required)
Experience supporting Windows workstations, Microsoft 365, printers, and endpoint devices
Basic understanding of networking, cybersecurity, and troubleshooting methodologies
Prior experience in a healthcare or social services setting and/or a non-profit organization (highly desirable)
Effective communication skills with patients, colleagues, and healthcare professionals
Ability to manage multiple tasks under stress while meeting patient care needs
Ability to collaborate within a team and support shared goals
Professionalism, reliability, and sound judgment

Tools you’ll work with

Microsoft 365
EHR systems
Telephony
Collaboration tools
MFA
HIPAA
Windows

Benefits

Comprehensive benefits package
Exceptional low cost medical plan option for you, your spouse/domestic partner and/or your family
Dental insurance
Vision insurance
No cost life insurance
Short- and long-term disability insurance
Flexible Spending Account
Tuition Assistance
Commuter benefits
Generous paid time off plan
403B retirement savings plan

Work schedule

Full-time hybrid position

Desired characteristics

Demonstrate cultural competence and ability to work respectfully with diverse populations
Commitment to continuous learning and professional development
Commitment to community-based healthcare and supporting health equity initiatives
Commitment to the mission of Callen-Lorde

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11d ago

IT Service Desk Specialist II

Dexian Government Solutions Fort Belvoir, VA

Fort Belvoir, VA

11d ago

$55k - $65k/yr Full time Active Directory Application Support End User Support

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Job Description

Dexian Government Solutions is hiring an IT Service Desk Specialist II to provide intermediate help desk support and serve as the main escalation point for user issues supporting the Defense Health Agency (DHA) at Fort Belvoir, VA.

Responsibilities

Provide technical assistance to end-users for hardware, software, and system issues via phone, email, or MS Teams
Serve as the primary escalation point for resolving user-reported computer problems, from basic through highly complex cases
Provide stagger/flex support during peak demand or periods of reduced staffing
Manage and maintain tickets in the DHA ticketing environment using ServiceNow, aligned with the ATAMMC Service Catalog and performance metrics
Support the ticket lifecycle including troubleshooting, triage, and escalation to Tier III
Deliver desk-side and remote assistance to resolve hardware and software issues
Perform root cause analysis for all critical events
Provide on-site support for troubleshooting, configuration, patching, and installation of authorized hardware and software
Assist with CAC pin resets and support employee in-processing and out-processing
Support IT asset lifecycle activities using the DHA Life-Cycle-Management (LCM) process
Maintain and sustain operating systems and provide Active Directory (AD) administration
Maintain and update workstation and laptop security baselines
Maintain and update the Service Desk Issuance SOP
Create and manage articles in the ATAMMC Knowledge Base
Participate in On-Call/Call-Back rotation for Customer Support Services

Requirements

4+ years of progressive experience in IT service desk or desktop support
Bachelor’s degree in Computer Science, Information Technology, or a related field and/or equivalent years of experience
Experience resolving hardware, software, and operating system issues for end users
Experience with enterprise IT ticketing systems, including ServiceNow
Experience supporting Windows operating systems, Active Directory administration, and desktop support
Experience supporting CAC-based authentication environments
Current IAT II certification with ce designation required to start
Current/Active DoD Secret Clearance required to start

Technologies

ServiceNow
MS Teams
Windows operating systems
Active Directory (AD)
CAC-based authentication environments
DHA ticketing system
DHA Life-Cycle-Management (LCM) process
ATAMMC Knowledge Base
ATAMMC Service Catalog

Benefits

Open Paid Time Off
11 Federal Paid Holidays & 5 Paid Sick Days
Company-paid Life/AD&D
Company-paid Short Term and Long-Term Disability
Health Insurance with Company Contribution
401k Plan with Company Match
Employee Recognition Program
Opportunity for Employee Referral Bonus
Opportunity for annual Performance Bonus
401(k) and 401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Location and Schedule

Work location: In person
Address: 9300 DeWitt Loop, Fort Belvoir, VA 22060
Ability to commute: Fort Belvoir, VA 22060 (Required)
Contract support hours: Monday-Friday, 0600-1800

Pay and Certifications

Salary: $55,000.00 - $65,000.00 per year
License/Certification: CompTIA Security+ (Preferred)

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11d ago

IT Support Specialist

Stellix Foxborough, MA

Foxborough, MA

11d ago

$27 - $30/hr Full time Active Directory End User Support Hardware Support

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Job Description

Stellix provides a strong support environment for people who keep technology running smoothly. This onsite role helps you deliver hands-on, customer-facing IT support, with support for both the Foxborough, MA office and remote staff. You will also have the chance to contribute to stability, security, and small IT initiatives while improving procedures and documentation.

What you’ll do

Provide daily onsite IT support in the Foxboro, MA office by resolving support tickets and ongoing end-user issues
Assist with onboarding and equipment setup, including provisioning new users and configuring new or replacement laptops and cell phones
Help manage end-user inventory such as laptops, monitors, docks, and software licensing
Coordinate with IT vendors to address open support issues for specific IT systems and platforms
Support employees both onsite and remotely, including remote office and remote worker support
Contribute to a variety of IT initiatives and projects
Help develop documentation for procedures, checklists, and IT system or infrastructure design
Complete limited and occasional travel to other offices in the New York and New England area

Core skills and qualifications

2 to 8 years of experience in an IT support role or equivalent experience
Associate’s Degree in a related technical discipline, or an equivalent combination of education, technical certifications or training, or work experience
Strong proficiency with Microsoft Office programs
Familiarity with Microsoft O365 administration
Experience installing, configuring, and troubleshooting Windows 11
Experience with Active Directory (AD) and Intune/Entre management
Ability to learn and work with IT staff in remote locations while completing tasks independently based on direction
Stay calm under pressure and communicate clearly with end users

Tools you’ll work with

Microsoft Office, Microsoft O365, Windows 11, Active Directory (AD), and Intune/Entre.

Preferred background

A+ and/or Network+ certifications
Windows Server administration experience
Computer or laptop imaging and/or Intune experience (a plus)
Experience with network printers and file shares
Experience using a help desk or remote support management platform
Experience with audio and video meeting room presentation tools such as TVs or projectors, screen sharing devices, VOIP phones, and Teams/GoTo/Zoom
Willingness to support IT issues or projects during off-hours or weekends occasionally (rare)

On-site schedule

Full on-site presence 5 days per week during the first 4–6 months
After that period: 4 days per week on-site, including Monday, Wednesday, and Thursday, with the fourth on-site day alternating between Tuesday or Friday based on business needs

Compensation and benefits

$27 to $30 per hour (USD), based on experience.

Highly competitive Medical, Dental, and Vision Insurance
Flexible Spending or Health Savings Accounts
Unlimited Vacation Time
10 Paid Holidays
12 Paid Weeks Paid Birthing Parent Leave
Pet Insurance
Retirement Savings: 401(k) and Employee Stock Ownership Plan
Employee Referral Bonus
Professional Development Reimbursement
Company Paid STD, LTD, and Life Insurance

Education

Associate’s Degree in a related technical discipline.

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11d ago

IT Support Specialist

Business Experts Fort Lauderdale, FL

Fort Lauderdale, FL

11d ago

$18+/hr Full time Application Support Cloud Platforms Computer Skills

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Job Description

Business Experts is seeking an IT Support Specialist in Fort Lauderdale, FL to support office technology operations, devices, and networks onsite. This role also acts as a technical connection between IT and B2B sales teams, handling escalation, troubleshooting, onboarding and offboarding, and travel to regional locations in the United States and Canada.

Role Overview

The IT Support Specialist provides IT escalation support for B2B sales systems and client-facing workflows, resolves post-sale technical issues, and supports account lifecycle management. The position includes automation using scripting and SQL, collaboration with Engineering and Product to implement lasting fixes, and data-focused reporting work with Data and Engineering teams.

Key Responsibilities

Serve as the IT escalation point for B2B sales systems, including client and vendor portals, dialers, and pipeline workflows. Identify bottlenecks and manual workarounds, and coordinate with Engineering and Product to build permanent solutions.
Troubleshoot post-sale technical blocks such as portal submission errors, provisioning delays, and system synchronization failures. Work with Finance Data Operations to track orders from sale through activation.
Extract, clean, and analyze campaign data, then translate findings into recommendations and automated dashboards with Data and Engineering teams.
Onboard and offboard staff by provisioning laptops, phones, and workstations through MDM. Manage accounts in Google Workspace and Microsoft Entra ID, recover hardware, and revoke access when employees depart.
Travel to US regional offices and Canadian locations (Toronto, Vancouver, Calgary) to set up offices, deploy hardware, and maintain networks including cabling, switches, Wi-Fi, VPN, LAN, and VoIP. Maintain accurate IT asset inventory.
Use Python, Bash, PowerShell, and SQL to automate administrative tasks, provisioning, and data audits. Support Google Cloud Platform and Microsoft Entra ID administration.

Required Qualifications

Strong working knowledge of Windows 11 Pro, macOS, and iOS.
Hands-on familiarity with B2B field sales or call center operations, including sales workflows, client and vendor portals, telephony and dialers, and post-sale processes.
Familiarity with Python, PowerShell, Bash, or SQL and advanced spreadsheets, plus a strong drive to automate and continue learning.
Basic networking fundamentals: TCP/IP, DNS, DHCP, and VoIP, along with cloud basics including Google Cloud Platform, Microsoft Azure, and Entra ID.
Ability to communicate across Sales and IT contexts, follow procedures, solve issues on the fly (including while traveling), and handle short-notice travel and shifting priorities.
With or without reasonable accommodation, ability to perform essential functions such as extended sitting or standing, repetitive keyboard and mouse use, bending and crouching to run network cabling, assembling office equipment, and safely lifting IT hardware up to 50 lbs.
25% (Required) willingness to travel.
Bachelor’s (Required) degree.
Fort Lauderdale, FL 33309: ability to relocate with an employer provided relocation package (Required).
Frequent travel within the US and periodic travel to Canada, including the ability to travel for work between the United States and Canada.

Technologies

Python, Bash, PowerShell, SQL
Windows 11 Pro, macOS, iOS
Google Workspace, Microsoft Entra ID, MDM
Google Cloud Platform, Microsoft Azure
TCP/IP, DNS, DHCP, VoIP
Wi-Fi, VPN, LAN

Compensation, Growth, and Perks

$18.00 per hour
Non-exempt position; overtime is paid at time and a half in line with federal and Florida law.
Dedicated IT growth track with direct mentorship and a structured runway into Systems Engineering, Cloud Administration, and Business Systems and Data Analysis.
Company-sponsored conferences, technical training, and performance-based company trips.
Complimentary coffee, tea and snacks, plus optional weekly team events.
Professional development assistance.

Benefits

10 days of paid time off per year
Basic company health insurance plan
Company-sponsored conferences
Technical training
Performance-based company trips
Complimentary coffee, tea and snacks
Optional weekly team events
Paid time off
Professional development assistance

Travel and Physical Demands

Frequent travel within the US and periodic travel to Canada is required.
Authorized travel expenses (flights, lodging, per diem and meals) are 100% covered.
Ability to perform essential functions including extended sitting or standing, repetitive keyboard and mouse use, bending and crouching to run network cabling, assembling office equipment, and safely lifting IT hardware up to 50 lbs.

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11d ago

IT Support Technician

Tele-Optics, Inc. Longview, TX

Longview, TX

11d ago

$20 - $30/hr Full time Device Management End User Support Hardware Support

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Job Description

Tele-Optics, Inc. is hiring a full-time IT Support Technician to deliver onsite support for a customer in Longview, TX.

Responsibilities

On-site coverage for a customer location in Longview, TX.
Log, track, and maintain Incidents in ServiceNow, keeping updates current and driving incidents to timely resolution.
Deliver phone support and desk-side support for end users.
Handle deployment and configuration of computing hardware and software.
Support data transfer and asset tracking activities as part of the customer support workflow.
Open and support SIP VoIP and analog telephony services.
Troubleshoot basic network issues when needed.
Support mobile devices running iOS and Android.
Maintain and repair printing and scanning devices, including multifunction printers, copiers, scanners, and Zebra label printers.
Maintain and support conference room audio-visual and meeting room equipment and technologies.
Support retirement and disposal of surplus or salvage IT assets in line with site policies and compliance requirements.
Coordinate with manufacturers and vendors to submit warranty claims, arrange or perform repairs, and secure replacement equipment.
Be physically able to walk between multiple buildings per day, climb steps, use ladders, and carry/transport computing equipment to and from job locations.

Requirements

Hands-on capability with computer hardware & peripherals.
Working knowledge of Microsoft Windows Operating Systems.
Experience with Microsoft Office and O365.
Experience with InTune or other mobile device management solutions.
Working knowledge of cyber-security best-practices.
Strong troubleshooting skills.
Excellent written and verbal communication skills.
Independent work ethic.
Ability to prioritize assignments.

Technology Stack

ServiceNow
SIP, VoIP
iOS, Android
Microsoft Windows Operating Systems
Microsoft Office, O365
InTune (mobile device management)
Mobile device management solutions

Compensation

USD 20 - 30 per hour

Benefits

401(k) with company match
Vacation
Medical insurance
Dental insurance
Vision insurance
Paid time off

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11d ago

Systems Admin/Help Desk/Support Specialist

Minisoft Health care Grand Junction, CO

Grand Junction, CO

11d ago

$45 - $49/hr Full time Application Support Ehr/emr Electronic Medical Records

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Job Description

Systems Admin/Help Desk/Support Specialist role in Grand Junction, CO (onsite) supporting and maintaining Meditech Expanse EMR applications.

Responsibilities

Support, troubleshoot, and maintain Meditech Expanse EMR applications
Handle updates and upgrades and participate in incident management
Resolve service desk requests
Train physicians and healthcare professionals
Optimize clinical workflows
Manage application testing, enhancements, and system integrations
Maintain data integrity and oversee application lifecycle management

Required Qualifications

Minimum 5 years of acute care and/or ambulatory Meditech Expanse EHR experience
Clinical workflow knowledge
EMR support experience
Project management experience
Strong problem-solving skills
Effective communication abilities
Experience with process improvement

Technologies

Meditech Expanse
Meditech Expanse EHR
Meditech Expanse EMR

Education

Bachelor’s degree in Nursing, Health Sciences, IT, Information Systems, Healthcare Administration, Business Administration, or equivalent experience and training