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6d ago

Help Desk Analyst

FirstHealth of the Carolinas, Inc. Pinehurst, NC

Pinehurst, NC

6d ago

Full time Ccna Comptia A+ Comptia Network+

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Job Description

The Help Desk Analyst supports end users by handling system and service requests, documenting issues, and coordinating resolutions in a system-critical environment.

Responsibilities

Receive and triage all incoming support calls; log requests for service, system issues, and resolutions in the Helpdesk database.
Act as the primary point of contact for system-related end-user questions and issues.
Respond to end-user service requests involving software, hardware, and network issues, including:

Resetting user passwords.
Granting user access privileges.

Provide assistance with daily computer operations tasks.
Support activities in a system critical role.
Maintain 24/7 coverage, including holidays, weekends, and inclement weather.
Work an assigned shift schedule, generally aligned to specific shift coverage.
May be required to work alone after hours and on weekends based on assigned shift or critical need.

Requirements

High school diploma required.
Associate degree in Information Technology, Computer Science, or equivalent experience preferred.
CompTIA A+, CompTIA Security+, CompTIA Network+, or CCNA preferred.
Current enrollment in an information technology curriculum considered.
Minimum of 1 year of experience in a customer service, help desk, or data center environment preferred.
General computer and systems knowledge required.
Experience with service desk systems, Windows, Microsoft Office tools, virtual computing, and/or enterprise environments preferred.

Technologies

Helpdesk database
CompTIA A+
CompTIA Security+
CompTIA Network+
CCNA
Windows
Microsoft Office
Virtual computing

Location: Pinehurst, NC (onsite)

Experience level: Minimum 1 year

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6d ago

IT Help Desk & Service Delivery Supervisor

BELLWETHER COMMUNITY CREDIT UNION Manchester, NH

Manchester, NH

6d ago

Full time Manager Data Integration Freshservice

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Job Description

BELLWETHER COMMUNITY CREDIT UNION provides a people-first culture and a mission-driven environment where always learning is supported and outcomes are owned. In this onsite Manchester, NH role, you will help deliver consistent, efficient IT support for both employees and members by partnering closely with the IT Manager to keep service delivery measurable and reliable.

Responsibilities

Partner with the IT Manager to prioritize and resolve Help Desk tickets, service requests, and incidents using ITSM best practices.
Oversee day-to-day Help Desk operations, including triage, escalation, coverage, and ticket grooming.
Respond to employee questions and issues involving IT systems, applications, hardware, and software.
Address emergencies and system failures and participate in the IT on-call rotation.
Act as the business and technical owner of the Credit Union’s IT ticketing/ITSM system, including configuration of workflows, queues, categories, and related components.
Continuously improve ticketing processes and service delivery workflows.
Create and distribute reports on ticket volume, SLA compliance, aging, trends, and other key service metrics.
Deploy, configure, troubleshoot, and upgrade desktops, endpoints, operating systems, and software.
Provide direct technical support to employees, diagnosing and resolving hardware and software issues while maintaining a positive employee experience.
Maintain accurate, audit-ready IT asset inventory across the entire asset lifecycle, including deployment, tracking, reporting, and disposal.
Create and maintain procedures and documentation for Help Desk, ticketing, and asset management processes.
Serve as a resource to other IT team members by sharing knowledge, documentation, and guidance.
Identify opportunities for improvement and make recommendations to management.
Manage position-related projects and contribute to other IT initiatives as assigned.
Support the Credit Union’s mission by providing excellent service to both members and employees.
Understand and comply with applicable BSA/AML requirements.

Requirements

High school diploma plus post-secondary coursework in Information Technology, or at least two years of related experience in IT service delivery, Help Desk supervision, or desktop support.
Working knowledge of ITSM best practices, such as ITIL.
Hands-on experience with endpoint deployment, configuration, troubleshooting, and upgrades.
Experience administering an IT ticketing/ITSM platform, including configuration and reporting.
Value in experience with ServiceNow, Freshservice, or Jira Service Management.
Experience with IT asset management and inventory reporting.
Proficiency with Microsoft Office applications.
Ability to manage multiple priorities and projects independently.
Valid driver’s license and ability to travel to off-site locations as needed.

Tech Stack

ITSM, ITIL
ServiceNow, Freshservice, Jira Service Management
Microsoft Office

Preferred

ITIL Foundation certification

Credit Union Values

People First
Local Focus
Always Learning
Driven with Purpose
Own Our Outcomes

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6d ago

IT Help Desk Technician

City of Boise, ID Boise, ID

Boise, ID

6d ago

$17 - $20/hr Part time Computer Skills Customer Support Help Desk Support

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Job Description

This temporary, part-time IT Help Desk Technician role provides hands-on technical support to employees across the organization in Boise, ID. The position focuses on diagnosing and resolving hardware, software, and connectivity issues, supporting end users, and maintaining accurate service and technical documentation.

Location and Schedule

Worksite: Boise, ID (onsite)
Job type: part time
Hours: up to 19 hours per week
Shifts: all shifts as needed, on short notice, with rotation including early mornings, late evenings, weekends, and holidays

Compensation

Salary: USD 17–20 per hour
Hiring note: offers are made within the posted hiring range to ensure internal equity and alignment with the approved budget for the position

Primary Responsibilities

Handle moderately complex IT support issues and refer more complex items to higher-level staff
Provide technical support city-wide for computer hardware and software systems via telephone, email, web, and in person
Identify malfunctions, interpret issues, and initiate corrective action to restore service
Assign issues to the appropriate department for corrective action and resolution
Review end-user steps prior to a malfunction to clarify correct procedures
Provide end-user training as required
Create, modify, maintain, and terminate user accounts for enterprise and/or department software applications
Deploy updates and applications as directed
Troubleshoot network server and connectivity issues
Assist with information requests from internal or external users
Develop and document procedures for installation and use of hardware and software
Maintain service logs
Update documentation to record new equipment installations, new sites, and changes to computer configuration
Document technical processes and troubleshooting guidance in the knowledge management database
Process vendor invoices and maintain fiscal year records
Perform other duties as assigned

Minimum Requirements

Education: High school diploma or equivalent
Experience: One year of experience providing basic personal computer hardware/software support, including installing and configuring personal computers and/or peripherals, installing software, and performing routine file backup operations in a medium to large-scale computer or client/server system
Must be able to pass City of Boise background check processes, including a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation
Must be able to pass the Boise Police Department Criminal Justice Information System Background Check (BPD CJIS)

Knowledge and Skills

Knowledge of principles and practices for personal computer and/or network server operation
Knowledge of preventative maintenance practices for personal computers and/or network servers
Knowledge of network server software
Knowledge of installation, maintenance, and operation of computer hardware and software, peripherals, operating systems, and applications
Knowledge of methods for training end users on applications and processes
Knowledge of computer usage, including related software
Ability to work independently or as part of a team
Ability to install, operate, and troubleshoot standard personal computers
Ability to follow complex instructions, both verbal and written
Ability to train end users and communicate technical information to non-technical staff
Ability to maintain current knowledge of new technology
Ability to communicate effectively in English at a level necessary for efficient job performance
Ability to perform essential functions as assigned by an authorized employee, supervisor, and/or manager with or without reasonable accommodation

Benefits

Zero-cost premium medical coverage for you and your family (estimated value $10,000–$20,000)
PERSI retirement with 11.96% Employer Contribution plus employer-matched 401(k)/457b
10 hours vacation/month (grows with tenure), 12 paid holidays, and 8 hours sick leave/month
10 weeks paid parental leave
$500 annual wellbeing incentive
Tuition reimbursement and free local bus pass
Basic life and long-term disability insurance at no cost

Working Conditions

Occasionally lifting/carrying up to 35 pounds
Rarely pushing/pulling up to 10 pounds
Noise level occasionally moderate
Ability required for sensory functions including talking and hearing
Close vision required
Work may involve sitting, standing, walking, stooping, kneeling, crouching, crawling, reaching, and grasping
Requires hand and finger dexterity
Work is performed in inside conditions

Additional Information

This temporary position supports work up to 19 hours per week
Benefits and total rewards are described as exceptional, enhancing the overall value of employment with the City of Boise
To ensure internal equity and budget alignment, offers are made within the posted hiring range
Offers may be closed earlier than the listed closing date, with at least 24 hours notice provided prior to closing
Applications received for this recruitment may be used to fill similar vacancies within the City of Boise as they occur

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6d ago

IT Support Analyst

StoneAge Tools Durango, CO

Durango, CO

6d ago

$25 - $30/hr Full time Desktop Support End User Support Help Desk Support

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Job Description

StoneAge Tools is hiring an IT Support Analyst to deliver reliable, day-to-day technical assistance to employees across the organization. This onsite role in Durango, CO supports an active Windows-based environment, with a focus on end-user computing, workstation and account administration, and IT operations.

You will be part of a team that prioritizes customer service, accountability, and practical problem-solving. The work spans routine helpdesk support and hands-on troubleshooting, while helping maintain secure, well-documented systems for internal users.

What you’ll do

Provide Tier 1–2 technical support for onsite and remote employees
Support Windows client systems and servers
Configure, deploy, image, and troubleshoot workstations
Support Microsoft 365 applications for end users
Manage user accounts using least-privilege principles
Assist with basic network and VPN troubleshooting
Help identify and escalate potential security incidents
Document issues and resolutions in the ticketing system
Support IT projects and technology rollouts

What you bring

3-5 years of IT support or helpdesk experience (minimum 3 years)
Experience supporting Windows and Microsoft 365
Basic networking and cybersecurity knowledge
Strong communication and customer service skills

Tools and technologies

Windows
Microsoft 365
VPN
Ticketing system

Compensation and schedule

Location: Durango, CO (onsite)
Pay: USD 25 - 30 per hour
Experience: Minimum 3 years
Travel: Occasional travel (less than 25%)

Benefits

Profit-sharing
Employee Stock Ownership Plan (ESOP): shares allocated to eligible employees each year

Team culture

Customer-Focused: passionate about outstanding customer service
Dedicated: hardworking, trustworthy, committed to giving 100% daily
Adaptable and Creative: agile in change, striving for excellence, solving problems thoughtfully
Positive and Fun: bring joy, humor, and a contagious positive attitude
Respectful and Collaborative: listen to understand, respect others, and work as a team

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6d ago

Service Desk Engineer III - Metro

YMCA of Greater Long Beach Long Beach, CA

Long Beach, CA

6d ago

$27 - $39/hr Full time Senior Application Support Customer Support

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Job Description

The YMCA of Greater Long Beach is seeking a Service Desk Engineer III to deliver expert-level Tier 3 support for complex technology issues and service requests. In this on-site role in Long Beach, CA, you will work directly with YMCA staff to troubleshoot advanced hardware, software, application, network, and security-related problems while maintaining clear communication through the ticketing process.

This position also supports team growth through mentoring and knowledge sharing, helping strengthen advanced troubleshooting skills across lower-level technical staff.

Position Summary

The Service Desk Engineer III provides expert-level support for complex technology problems and requests. By delivering fast, efficient, and effective resolution, the role helps YMCA staff remain productive and get maximum value from technology investments. The position also mentors lower-level technical staff so they can handle advanced support independently.

Responsibilities

Provide excellent customer service and communicate clearly with technical and non-technical users and staff.
Follow established support processes and guidelines.
Deliver Tier 3 support for complex hardware, software application, network, and security-related problems and requests.
Log, diagnose, repair, resolve, and communicate reported problems to end users, clients, or departments.
Diagnose and resolve advanced technical issues, and escalate requests that are beyond assigned capability or authority.
Mentor lower-level technical staff to strengthen advanced troubleshooting and independent problem resolution.
Document learned processes and technical solutions in the knowledge base for end users and IT staff.
Accurately record work performed on requests, issues, and tasks, maintaining complete ticket documentation.
Support achievement of service-level, customer satisfaction, documentation, ticket quality, and resolution goals.
Acquire and maintain technical skills required to support the YMCA technology environment.
Perform other duties as assigned.

Requirements

Three or more years of experience in an advanced service desk, systems support, or network support role.
Bachelor’s degree in Information Systems, Security, or a related field (preferred).
Nonprofit or YMCA experience (preferred).
Advanced networking and security troubleshooting skills, including DHCP, DNS, VLANs, spanning tree, QoS, high-availability and stacked devices, wireless networks, firewalls/gateways, and LAN/bandwidth issues.
Advanced Microsoft 365 administration and security/compliance experience, including transport rules, environment setup/configuration, audit and analysis, and PowerShell queries.
Backup and disaster recovery knowledge with the ability to respond to and resolve DR scenarios.
Strong written and verbal communication, analytical problem-solving, project management, vendor escalation, training, and change-management skills.
Ability to work independently, manage multiple priorities, remain effective under pressure, and maintain a service-oriented approach.
Preferred certifications: CompTIA A+, CompTIA Network+, Microsoft 365 Certified: Administrator Expert, and ITIL Foundations.
Criminal clearance, including fingerprints and background clearance, as required by the YMCA.
Complete required new employee orientation and child abuse prevention training.

Technologies

Microsoft 365
PowerShell
DHCP
DNS
VLANs
Spanning tree
QoS
Wireless networks
Firewalls/gateways
LAN/bandwidth issues
Transport rules

Pay and Schedule

Pay: $27.07 - $39.23 per hour
Hours: Full Time, non-exempt, on-site

Benefits

Health insurance
Paid time off
Vision insurance

Work Environment & Physical Demands

Environmental Factors: Primarily indoor office and YMCA facility environments. The position is on-site and may require after-hours support in response to technology issues or service needs. Noise level is usually moderate.
Physical Demands: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Regularly required to use hands to finger, handle, or feel objects, tools, or controls. Frequently required to stoop, bend, kneel, crouch, talk, hear, stand, walk, sit, and reach with hands and arms. Must occasionally lift, push, pull, and/or move up to 30 pounds. Specific vision abilities required include close vision, distance vision, color vision, and peripheral vision.

Hours and Location

Work Location: In person
Location: Long Beach, CA (onsite)

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6d ago

IT Support Associate II

Amazon.com Services LLC White, GA

White, GA

6d ago

$23 - $37/hr Full time Comptia Computer Skills End User Support

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Job Description

Amazon Operations facilities rely on responsive IT support to keep teams productive across multiple buildings and to assist customers both onsite and remotely. In this IT Support Associate II role in White, GA, you will resolve technical issues across different disciplines, maintain and troubleshoot equipment, and support day-to-day operations for a defined geographic area.

What you’ll do

Allocate, maintain, and troubleshoot IT equipment used in Amazon Operations facilities.
Handle support requests and follow defined support procedures across the network.
Assist with training new hires.
Continue learning new technologies to stay current with evolving environments.
Support customers from multiple buildings in the area, as well as remote customers.
Perform physical tasks including lifting up to 49 lbs, standing and walking during shifts lasting up to 12 hours, and frequently pushing, pulling, squatting, bending, and reaching.
Travel within your local or regional area to support customers.

Requirements

Experience troubleshooting integrated and interdependent computer systems.
Experience working in a dynamic environment with a high degree of customer service.
Ability to lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach.
1+ years of Windows, Mac, or Linux operating systems support experience or equivalent experience.

Technologies you may work with

Windows, Mac, Linux, Redhat
AWS
Cisco/CCNA
Microsoft hardware
CompTIA A+, CompTIA Network+

Compensation

USA, GA, White: 23.50 - 37.74 USD hourly
Final starting pay will be based on experience, qualifications, and location.

Benefits

Comprehensive healthcare benefits starting on Day 1.
Matching 401(k) program.
Up to 20 weeks of paid parental leave.
EAP.
Mental Health Support.
Medical Advice Line.
401(k) matching.

Preferred qualifications

CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry-relevant certifications.

Amazon also offers a casual dress code at each of its locations, including jeans, t-shirts, safety shoes, and at times a neon safety vest.

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6d ago

Service Desk Technician I (MSP Tier 2 Support Engineer)

DiamondIT Bakersfield, CA

Bakersfield, CA

6d ago

$53k - $64k/yr Full time Active Directory Application Support Azure

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Job Description

The Service Desk Technician I (MSP Tier 2 Support Engineer) role supports client environments as a Tier 2 engineer, owning and resolving Tier 1 and Tier 2 requests while delivering a reliable client experience. This onsite position is based in Bakersfield, California.

Role Overview

This position provides technical support for client systems and services with a focus on Microsoft 365 administration, endpoint troubleshooting, and foundational network and security troubleshooting. The role emphasizes structured troubleshooting, root cause analysis, and accountable escalation through to resolution.

Responsibilities

Resolve Tier 1 and Tier 2 support requests while maintaining ownership of the client experience.
Support Microsoft 365 environments, including Exchange Online, Entra ID, Teams, SharePoint, OneDrive, and Intune.
Troubleshoot Windows workstations, laptops, mobile devices, business applications, and peripherals.
Administer user accounts, permissions, licensing, MFA, and security controls.
Troubleshoot DNS, DHCP, VPN, wireless, switching, connectivity, and firewall-related issues.
Use remote monitoring and management tools to maintain and remediate client systems.
Apply structured troubleshooting and root cause analysis to identify corrective actions that prevent repeat issues.
Escalate appropriately while remaining accountable for communication and follow-through.
Create accurate ticket notes, technical documentation, and knowledge articles.
Contribute to service improvement, operational standards, and knowledge sharing.
Coordinate with the Service, Centralized Services, Strategic Services, and Professional Services teams.
Participate in after-hours support rotations as required.

Required Qualifications

2 to 5+ years of professional IT support experience.
Demonstrated success in a Help Desk, Service Desk Analyst, Technical Support, internal IT, or MSP support role.
Experience supporting Microsoft 365 business environments.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent written and verbal communication skills.
Ability to work independently, manage competing priorities, and ask for help when appropriate.
Strong documentation and follow-through habits.
A client-first attitude and willingness to engage with people, not just technology.

Technologies

Microsoft 365, Exchange Online, Entra ID, Teams, SharePoint, OneDrive, Intune
MFA
DNS, DHCP, VPN, wireless, switching, firewall
Windows 10, Windows 11
Remote monitoring and management tools
Root cause analysis
IT Glue

Benefits

Medical, dental, and vision coverage.
401(k) with company match.
Paid time off and Charity Contribution PTO.
Professional development and certification support.
Employee appreciation programs.
Clear career advancement opportunities.
Collaborative team focused on client success and continuous improvement.
Flexible schedule.
Life insurance.
Referral program.
Retirement plan.
Tuition reimbursement.

What You Should Already Know

Microsoft 365 user and license administration.
Exchange Online, Entra ID, Teams, SharePoint, OneDrive, MFA, and Intune fundamentals.
Windows 10 and Windows 11 troubleshooting and administration.
Device onboarding, software installation, endpoint support, and remote support tools.
DNS, DHCP, VPN, wireless, switching, and firewall fundamentals.
Ticket ownership, SLA awareness, escalation practices, documentation, time management, and client communication.

Preferred Qualifications

MSP experience supporting multiple client environments.
CompTIA A+, Network+, Security+, Microsoft certifications, or equivalent experience.
Experience with remote monitoring and management platforms.
Experience with IT Glue or a similar documentation platform.
Hands-on exposure to Intune, SharePoint, Entra ID, Exchange Online, and network troubleshooting.