SupportJobs.io - Jobs in tech/customer support.

Latest Jobs

8d ago

Help Desk Tier 1 Representative

Lincoln Intermediate Unit 12 Chambersburg, PA

Chambersburg, PA

8d ago

$21 - $21/hr Full time Customer Service Customer Support End User Support

Apply Now

Job Description

A concise on-site help desk role focused on delivering reliable IT support and strong customer service for LIU users.

Responsibilities

Serve as a primary point of contact for IT support within the LIU environment
Provide exceptional customer service to LIU users
Troubleshoot and resolve technical issues promptly and effectively
Contribute to maintaining a positive and productive technology environment for LIU users

Requirements

High school diploma or equivalent (required)
A two-year technical degree with 1-3 years of technology support experience preferred
Proficiency with Microsoft Office and Google Workspace
Strong organizational skills and attention to detail in task handling
Commitment to maintaining confidentiality and safeguarding sensitive information
Ability to collaborate effectively within a team and communicate clearly
Flexibility to manage multiple tasks and adjust work hours as needed
Strong time management and prioritization to ensure timely completion of responsibilities
Willingness to learn new skills and adapt to ongoing changes

Technologies

Microsoft Office
Google Workspace

Benefits

Comprehensive Health Coverage
Life Insurance at No Cost
Employee Assistance Program (EAP)
Paid Time Off
Income Protection
Retirement Benefits
Exclusive Access to the Lincoln Health and Wellness Center
Student Loan Forgiveness Eligibility

Job Details

Job ID: 4581
Position Type: Support Staff / Help Desk Tier I Representative
Location: Franklin Learning Center, Chambersburg, PA (onsite)
Term: Full Time, 260 days per year
Salary: 21.54 USD per hour, plus excellent benefits
Date posted: 7/15/2026
Date available: ASAP
Program: Educational Technology Services
Description: Temporary role with potential to become permanent

View full job page →

8d ago

Help Desk Agent

Polsinelli PC Atlanta, GA 🇺🇸 Remote

Atlanta, GA

8d ago

$55k - $65k/yr Full time Active Directory Application Support Computer Skills

Apply Now

Job Description

Polsinelli PC supports a remote or hybrid work setup in Atlanta, GA, with a second shift (11:00–7:00 CT, M-F). This Help Desk Agent role provides end-user IT support to firm users, backed by a competitive USD 55,000–65,000 yearly salary and a comprehensive benefits package that supports your health, financial security, and work-life balance.

Benefits

Paid time off
Sick time off
Referral program
Medical insurance and benefits
Dental insurance
Vision insurance
Life insurance
AD&D insurance
ID Theft insurance
Long-term disability benefits
Short-term disability benefits
Parking/Transit reimbursement
401(k) benefits
Employee assistance benefits

Core Responsibilities

Provide prompt technical assistance to users in person, by phone, and by email
Identify urgent issues and escalate to the appropriate resource
Diagnose and resolve hardware and software problems; assist with application functionality questions
Research questions using available information resources
Follow standard help desk procedures and contribute ideas for process improvements
Log and track all support requests and document resolutions in the Helpdesk ticketing system
Proactively identify opportunities to improve processes and support continuous improvement initiatives
Engage in formal and informal knowledge transfer
Build and maintain productive relationships with all firm users
Stay current with system information, changes, and updates

Qualifications and Skills

Minimum of one year in helpdesk support, preferably within a law firm or professional services organization
Proficiency in Microsoft desktop products, including Windows 10 or higher and Office 365 suite
Experience with MS Outlook in a Microsoft O365 Exchange environment
Experience with SCCM software deployment tools
Ability to perform basic Active Directory administration tasks
Ability to work independently and collaboratively in a team-oriented environment
Experience with iManage, Kofax, and Litera software operations
Working knowledge of Zoom and MS Teams for video conferencing
Experience with Help Desk ticketing solutions
Familiarity with Mimecast is a plus

Experience

1 year(s): Experience in helpdesk support, preferably within a law firm or professional services organization

Education

Bachelor's or better in Management Information Systems or related field
Bachelor's or better in Technology Management Services or related field
Bachelor's or better in Information Technology or related field

Behaviors

Team Player: Works well as a member of a group
Loyal: Shows firm and constant support to a cause
Detail Oriented: Carries out tasks with attention to necessary details
Dedicated: Committed to tasks with integrity

Motivations

Self-Starter: Driven to perform with limited outside direction
Flexibility: Performs well when able to set own schedule and goals
Ability to Make an Impact: Motivated by contributing to project or organizational success

View full job page →

8d ago

Help Desk (Junior)

Amatriot Group, LLC Remote 🌍 Remote

Remote

8d ago

$14 - $15/hr Full time Cloud Platforms Computer Skills End User Support

Apply Now

Job Description

The remote role provides 24/7 IT support to CDC staff as a Help Desk Technician I, supporting enterprise IT operations and collaborating with Service Desk personnel, with a focus on Windows 11, Office 365, and VPN support, including weekend shifts.

Position Overview

The Help Desk Technician I supports the mission of the Centers for Disease Control and Prevention by assisting the Service Desk in providing around-the-clock IT support to CDC staff. This role contributes to enterprise IT operations, collaborates with Service Desk personnel, and utilizes designated IT support tools to deliver timely technical assistance.

Responsibilities

Support the Service Desk weekend team.
Collaborate with other CDC Service Desk staff.
Assist in delivering 24/7 IT support to CDC staff.
Help drive key IT support policies and procedures.
Utilize IT support tools provided by the Customer Engagement Branch.
Provide Windows 11 guidance and troubleshooting.
Support Office 365 applications and VPN related issues.

Requirements

2+ years of related experience.
Technical skills with Office 365 applications and VPN support.
Security Clearance: T1 Public Trust

Technologies

Windows 11
Office 365 (O365)
VPN

Education

High school diploma or GED

Compensation and Location

Salary: USD 14 - 15 per hour

Location: Remote

Minimum experience: 2 years

View full job page →

8d ago

Help Desk Technician Tier I (Hybrid opportunity)

Arvig Fargo, ND

Fargo, ND

8d ago

$20 - $22/hr Full time Computer Skills Customer Support Desktop Support

Apply Now

Job Description

Arvig offers a hybrid Help Desk Technician I role in Fargo, ND, delivering friendly, professional technical support to customers via calls, emails, and chats. This position invites you to troubleshoot issues, collaborate with a team, and grow IT expertise using industry-standard tools, all while enjoying a solid hourly rate and comprehensive benefits. The role supports a flexible hybrid setup with remote options for Minnesota residents.

Benefits

Competitive pay with opportunities for pay increases
Comprehensive health, dental, vision, and life insurance
401(k) with ESOP
Paid time off, holidays, and educational reimbursement
Visible career paths across the company
Service discounts and free internet at your primary residence where Arvig provides service

Schedule and Location

Shift: 12:30 PM to 9:00 PM, every other weekend. Location: Hybrid in Fargo, ND, with potential remote opportunities for Minnesota residents.

Responsibilities

Provide friendly and professional technical support to customers through calls, emails, and chats
Troubleshoot issues
Learn to use industry-standard tools
Collaborate with a team to solve problems
Gain hands-on experience
Recommend process improvements
Contribute to exciting projects
Help customers and build your IT expertise

Requirements

Commitment to Safety: A strong dedication to maintaining a safe environment for yourself, colleagues, and customers
Education: High school diploma or GED required
Experience: At least one year of customer service experience and/or a troubleshooting environment; familiarity with gadgets like Wi-Fi routers, DSL modems, desktop computers, etc
Knowledge: Solid grasp of computer hardware and basic networking concepts; comfort with home tech such as routers, remotes, set-top boxes, etc
Technical proficiency: Comfortable working with Microsoft Windows and Mac OS
System Savvy: Confidence using troubleshooting tools and issue tracking systems to resolve problems
Customer Service Focus: A people person who listens, connects, and explains tech clearly to all users
Professional Vibes: Proactive, eager to learn about the latest tech trends, strong problem-solver, positive and ready to help

Technologies

Microsoft Windows, Mac OS

Your career at Arvig

Competitive Pay; Start with a strong wage that aligns with market standards, with opportunities for increases based on performance
Comprehensive Insurance Coverage: Health, dental, vision, and life plans for you and your family
Financial Security: 401(k) and ESOP to support your future
Work-Life Balance: Generous paid time off, holidays, and educational reimbursement
Clear Career Pathways: Visible routes for growth across the company
Exclusive Perks: Service discounts and free internet at your primary residence where Arvig provides service

Please note: Arvig is unlikely to offer H-1B sponsorship due to limited H-1B visa availability.

View full job page →

8d ago

IT Help Desk Representative

FIRST STATE COMMUNITY BANK Farmington, MO

Farmington, MO

8d ago

Full time Customer Support End User Support Help Desk Support

Apply Now

Job Description

The IT Help Desk Representative provides frontline technical support for end users at First State Community Bank in Farmington, MO. This onsite role emphasizes foundational technical knowledge, clear communication, and the ability to understand issues and explain solutions to end users.

Responsibilities

Act as the initial point of contact for end users requesting technical assistance
Perform remote troubleshooting and deliver clear, step-by-step instructions
Provide accurate information regarding IT products or services
Direct unresolved issues to the next level of support personnel when needed
Record events, problems, and their resolutions in the ticketing system
Determine the most effective solution based on issue details provided by end users
Follow up to update the end user on status and information
Walk end users through the problem-solving process

Requirements

Proven experience as a help desk representative or in another end-user support role
Ability to diagnose and resolve basic computer and technical issues
Strong understanding of computer systems, mobile devices, and other tech products
Proficiency in English
Excellent communication skills
Customer-oriented with a calm, composed demeanor

Benefits

Competitive pay and benefits package with a variable compensation program based on team performance
401(k) with generous employer match
Helpful, qualified, and available leadership
A stable, supportive work environment

Additional Information

Being a First Stater means rolling up your sleeves and getting to work. It signifies a commitment to hard work, a readiness to learn new skills, and a desire to contribute as a strong teammate. It also reflects a passion for making a difference in the lives of customers and communities, along with a continuous drive to find ways to improve the organization.

View full job page →

8d ago

Help Desk Support (Remote)

MEI Rigging & Crating LLC Albany, OR 🇺🇸 Remote

Albany, OR

8d ago

Full time Cloud Platforms Desktop Support Email Support

Apply Now

Job Description

This remote Help Desk Support position provides first-level assistance for users’ computer systems, networks, and hardware, including troubleshooting, setup, and follow-up to resolve data processing issues. The role is based in Albany, Oregon, with remote work supported.

Responsibilities

Identify, diagnose, and resolve software and hardware problems for end users across desktops, laptops, tablets, and mobile devices.
Deliver, tag, deploy, and assist in configuring end-user devices and peripherals including hardware and software for PCs, laptops, tablets, and smartphones.
Troubleshoot end-user network, printer, email, Internet, and local-area network access problems and hardware issues.
Provide hardware provisioning, device imaging, troubleshooting, and software installation for laptops, desktops, and mobile devices (iOS and Android).
Coordinate problem resolution with outsourced IT consultants as needed and monitor recurring issues.
Support employees in the installation, troubleshooting, and maintenance of computer software and hardware systems.
Offer TCP/IP networking support and troubleshoot LAN and WAN environments for both local and remote users.
Troubleshoot client, mobile and cloud applications including Office 365, D365, and SharePoint.
Suggest modifications and improvements to existing software applications when appropriate.
Provide training on new hardware or software as required.
Develop and maintain an inventory catalog of hardware, software, and licensing.
Perform additional tasks as assigned.

Requirements

Associates degree or equivalent qualification in information technology.
Minimum of three years proven experience in a Help Desk or similar role supporting multiple locations and time zones, remotely or on site.
Proficiency with Microsoft 365, Windows 10, Microsoft Office, printers, scanners, and mobile devices.
Excellent interpersonal and project management skills.
Ability to communicate technical information to both technical and non-technical personnel.
Capability to create clear, comprehensive documentation of systems and procedures.
Strong analytical and problem-solving skills with high attention to detail and accuracy.
Self-motivated and able to work independently.

Technologies

Microsoft 365
Microsoft Windows 10
Microsoft Office
SharePoint
Microsoft D365
iOS
Android
Teams

Physical Requirements and Working Conditions

This is a remote-based position with potential work from a regional office as needed.
May require varying hours across multiple time zones to support operations.
Primarily uses a computer, keyboard, mouse, and related hardware and software to perform tasks.
May involve long periods of seated work.
Frequent use of internet, telephone, Teams, email, and other collaboration tools to communicate and coordinate with colleagues and projects.

Additional Requirements

Ability to work effectively in a high-functioning team environment.
Display the highest levels of honesty, integrity, and professionalism; take pride in your work and the company.
Communicate openly and strive for peak daily performance.
Deliver the quality service MEI’s customers expect.

View full job page →

8d ago

National Help Desk Specialist

Sharp Electronics Kingsport, TN 🇺🇸 Remote

Kingsport, TN

8d ago

$50k - $70k/yr Full time Active Directory Application Support Backup Management

Apply Now

Job Description

National Help Desk Specialist role with Sharp Electronics, supporting end-user IT across remote and on-site environments in Kingsport, TN, with a yearly salary between USD 49,800 and 69,740.

Responsibilities

Receive calls and open tickets to resolve issues or escalate as needed
Monitor backup offerings and escalate alerts when necessary
Manage licensing for National Helpdesk offerings
Troubleshoot, monitor, and maintain client computers and desktop applications
Support current Windows operating system versions
Maintain and troubleshoot LAN and WAN networks
Maintain and troubleshoot Microsoft Windows Server environments
Troubleshoot Microsoft Azure technologies
Provide day-to-day technical guidance and assistance to customers
Support current Microsoft Office suites
Escalate unresolved issues through appropriate internal channels
Perform desktop imaging and provisioning for customers
Demonstrate motivation and collaborate effectively in a team setting
Deliver excellent customer service
Translate complex technical terms into clear, layman terms for customers
Occasional weekend work may be required, including remote server updates

Requirements

3 to 5 years of hands-on technical support experience
Microsoft Desktop Certification highly preferred; strong communication skills required
Experience with current Windows operating systems
Remote configuration of smartphones for various email systems preferred
Experience with local and network printers preferred
Basic Windows server administration preferred
LAN/WAN experience with troubleshooting on switches, routers, and firewalls preferred
Familiarity with email server and spam filtering technology preferred
Exceptional communication skills
Energetic, self-motivated, and capable of working well in a team
Ability to work remotely and/or onsite as needed
More than 2 years in hands-on IT roles within business environments
SAN experience is a plus

Technologies

Windows
Windows Server
Azure
Microsoft Office Suites
SAN (Storage Area Network)

Benefits

Comprehensive health, dental, and vision insurance
401(k) retirement plan with competitive employer match
Employee Assistance Program with life and disability insurance
Wellness program
Training, professional development, and mentorship opportunities
Voluntary insurance benefits including auto, home, ID protection, and legal services
A dynamic, innovation-driven culture with emphasis on diversity and continuous improvement

About Sharp Business Systems

Sharp Business Systems (SBS) is the direct sales division of Sharp Electronics Corporation, the U.S. based subsidiary of Japan's Sharp Corporation. With the Simply Smarter Office strategy, Sharp Electronics offers a range of innovative technologies and services—from AQUOS interactive display panels and a printers portfolio to a proven suite of managed IT services.