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5d ago

Manager Engineering Technical Support - Level 1

Northrop Grumman Dulles, VA

Dulles, VA

5d ago

$121k - $182k/yr Full time Manager Engineering Support Technical Support

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Job Description

Manage engineering technical support activities for the Space Sector in Dulles, VA while maintaining a full-time technical program role.

Responsibilities

Define and deliver people, processes, and tools to support current and future program and technology needs across the portfolio
Supervise, mentor, and oversee assignments for Engineering Technician employees, including support for career development
Provide functional oversight across multiple supported programs, including:
- Bid and proposal inputs for future work
- Independent technical reviews of major programs and R&D projects
- Organizational budget management
Establish and maintain discipline-specific processes and tools
Drive process improvement initiatives by implementing and monitoring metrics and best practices
Maintain the requirement to hold a full-time technical program role in addition to management duties (functional management overlay estimated at ~15-20% coverage)

Requirements

Bachelor’s degree with 5 years of professional experience, or Master’s degree with 3 years of professional experience
Will consider 4+ additional years of experience in lieu of degree
Must have and be able to maintain an active Top Secret/Sensitive Compartmented Information (SCI) clearance at time of application
Proven experience in people- and technical-leadership roles in program or functional environments
Working knowledge of engineering staffing, metrics, training, resources, processes, and tools
Strong organizational, interpersonal, and communication skills (verbal and written), with ability to communicate effectively with management and individual contributors

Salary

Annual range: USD 121,000 - 181,600

Additional Compensation and Benefits

Depending on position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay
Annual bonuses designed to reward individual contributions and share in company results
Employees in Vice President or Director positions may be eligible for Long Term Incentives
Benefits include health insurance, life and disability insurance, savings plan, Company paid holidays, and paid time off (PTO) for vacation and/or personal business

Clearance and Travel

Clearance required for start: Yes
Clearance type: Top Secret
Travel: No

Relocation

Relocation assistance: No

Location

Dulles, VA (onsite)

Application Period

Estimated to be 20 days from the job posting date; may be shortened or extended based on business needs and qualified candidate availability

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5d ago

Regulatory Technical Support Engineer II

Marvin Warroad, MN

Warroad, MN

5d ago

$82k - $110k/yr Full time Engineering Software Specialist Technical Support

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Job Description

This onsite role supports regulatory product compliance for windows and doors by building technical expertise and advising customer-facing support teams.

Responsibilities

Maintain and establish technical centers of excellence across regulatory disciplines, including:
- Glass development
- Structural analysis
- Installation engineering
- Packaging design
- Thermal analysis
- Structural calculations and analysis
Develop complete, accurate understanding of industry, association, and supplier specifications
Provide consulting to internal team members to support product compliance efforts
Perform glass design and analysis, including:
- Strength
- Altitude and frequency considerations
- Sound transmission
- Thermal performance
- Specialty glass evaluation
Release new glass options aligned with business needs, technology direction, and supplier partnership goals
Deliver structural engineering for new product development and incoming commercial jobs using structural calculations
Maintain and support calculation tools, mull charts, and training content used by customer service technical support teams
Lead installation design, engineering, and validation, including:
- Cross-collection alignment
- Wall and anchor analysis
- Technical documentation leadership
Establish a center of excellence for product installation
Support corporate packaging goals across service and manufacturing segments through packaging design and analysis
Integrate and support sustainable packaging initiatives as part of environmental strategy management
Apply thorough knowledge of product components and designs, connecting how glass, installation, and packaging design affect product performance through the full product lifecycle (from specifying and manufacturing through installation, glass reliability, and warranty)

Requirements

Bachelor’s degree in engineering required; master’s or advanced degree preferred
3+ years of engineering design, product development and/or window and door regulatory experience
Understanding of regulatory standards for the windows and doors market strongly preferred
PE certification preferred
Working knowledge of 2D and 3D modeling software (Inventor preferred) and the Microsoft Office Suite
Exposure to FEA/THERM software preferred
Ability to problem-solve, train, direct, and communicate effectively
Proficient organizational, interpersonal, and multi-tasking abilities

Technologies

Inventor
Microsoft Office Suite
2D and 3D modeling software
FEA/THERM

Benefits

Health insurance
Paid holidays
Paid parental leave
401(k) retirement savings match
$300 annual wellbeing account
Better Living Day! (paid day off)
Annual profit sharing
Giving at Marvin through organized volunteer opportunities
Brighter Days Fund for financial support during personal hardships
Relocation benefit package (if relocating to Warroad, MN), including movement of household goods, temporary housing, and support from a relocation counselor

Location

Warroad, MN (onsite)

Compensation

$82,000 - $110,000 per year

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7d ago

Service Desk Technician

Yukon-Kuskokwim Health Corporation Bethel, CT

Bethel, CT

7d ago

$21+/hr Full time Application Support Computer Skills End User Support

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Job Description

Support users across corporate hardware and software by handling help requests, keeping accurate call records, and escalating issues when needed.

Responsibilities

Triaging incoming phone calls from end users
Prioritizing, documenting, and resolving help requests on corporate hardware and software
Escalating end user issues when a problem requires additional support
Maintaining and logging all support calls in the support center database application for call tracking and SLA requirements
Acting as an operator in place of other roles, as needed

Requirements

Education: High School Diploma or equivalent
Experience: 1 year of general desktop experience with hardware and business applications such as word processing, databases, spreadsheets, and operating systems (preferred)
Driver status: Valid drivers license or equivalent
Certification: A+ certification preferred
Ability to use a personal computer and personal cell phone
Personal high-speed internet access
Basic understanding of computer technology and common terms including operating systems, hardware, office automation applications, and peripheral installations (printers, scanners, monitors, etc.)
No supervisory responsibilities
No on call responsibilities

Compensation & Employment Details

Salary: USD 21 per hourly
Pay range minimum: 21.78
Employment type: Regular
Time type: Full time
Hours per week: 40
FLSA exempt: No
Location: Bethel, CT (onsite)

Benefits

Generous PTO starting at 4.5 weeks per year, accrued over time
Eleven paid holidays
Comprehensive healthcare coverage
Life and Disability Insurance
Flexible Spending Account
Retirement plans
Employee Wellness Center

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7d ago

IT Support Specialist

Macrobaby Orlando, FL

Orlando, FL

7d ago

$22+/hr Full time End User Support Hardware Support Information Technology (IT)

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Job Description

Macrobaby is hiring an IT Support Specialist in Orlando, FL (onsite) to help maintain reliable workplace technology and user access.

Responsibilities

Support workplace computers and related hardware equipment
Diagnose and troubleshoot network connectivity and performance issues
Provide technical support on Servers
Assist with computer networking tasks and other routine technical needs
Help resolve hardware issues and identify likely causes
Investigate and determine probable sources of hardware or network problems
Communicate technical issues and recommended next steps in clear, understandable language
Support users so they can stay connected and productive with minimal disruption

Requirements

Practical understanding of computer hardware and common components
Working knowledge of Servers, Routers, and VPN
Familiarity with computer networking fundamentals
Ability to troubleshoot network connectivity issues methodically
Strong problem-solving skills with attention to detail
Clear, patient communication while assisting technology users

Technologies

Servers
Routers
VPN

Pay

From $22.00 per hour

Expected Hours

20.0 hours per week

Work Location

In person
Orlando, FL

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7d ago

Service Desk Technician

MedQuest Associates LLC Alpharetta, GA

Alpharetta, GA

7d ago

Full time Customer Support End User Support Hardware Support

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Job Description

The Service Desk Technician at MedQuest Associates LLC provides technical support to end-users by troubleshooting, diagnosing, and resolving IT incidents. This onsite role in Alpharetta, GA supports MedQuest computer users across multiple centers in the WAN.

Key Responsibilities

Respond to service requests and inquiries from end-users promptly and professionally.
Provide technical assistance by troubleshooting hardware and software issues and guiding users to workable solutions.
Deliver customer service with active listening and empathy while working through end-user concerns.
Maintain continuity of computer systems for system users across MedQuest centers nationwide via the WAN.
Field telephone calls and email messages from MedQuest employees seeking guidance on technical problems.
Listen, ask targeted questions to diagnose the issue, and walk customers through problem-solving steps.
Log, track, and prioritize incidents and service requests in a ticketing system.
Diagnose and resolve technical problems related to computer systems, software, and hardware.
Escalate complex issues to higher-level IT support personnel when required.
Assist end-users with software installation, configuration, and troubleshooting.
Support users with common applications, including Microsoft Office Suite and organization-specific software.
Perform software updates, patches, and maintenance tasks.
Install, configure, and maintain desktops, laptops, printers, and other hardware devices.
Diagnose hardware issues, replace defective components, and coordinate hardware repairs when necessary.
Manage hardware inventory and asset tracking.
Provide remote support for off-site or remote employees, ensuring necessary tools and connectivity.
Troubleshoot network and connectivity issues and support VPN setup and configuration.
Maintain and update documentation of typical issues, solutions, and troubleshooting procedures.
Create and update knowledge base articles to support self-service for end-users.
Educate end-users on security best practices, including password management, phishing awareness, and data protection.
Assist with enforcing security policies and access controls.
Collaborate with other IT teams to resolve complex issues and support IT projects.
Work closely with other support staff, including desktop support, network administrators, and system administrators.

Required Qualifications

High school diploma or equivalent.
Three years equivalent experience in PC Hardware, Software, Network, and Customer Service.
Strong logical and analytical skills with the ability to troubleshoot and solve problems effectively.
Strong technical knowledge of Microsoft operating systems, MS 365 applications, and PC peripherals.
Familiarity with network operations, network hardware/software, and telecommunications equipment.
Strong customer service orientation, including exceptional customer service and telephone skills.
Outstanding oral and written communication skills.
Ability to manage multiple concurrent projects.

Preferred Qualifications

Degree in information technology or a related field (plus).
Previous experience in a service desk or technical support role (preferred, not mandatory).

Relevant Technologies

Microsoft Office Suite
MS 365 applications
MS operating systems
VPN

Role Location

Alpharetta, GA (onsite)

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7d ago

IT Support Center Specialist III

City of Virginia Beach Virginia Beach, VA

Virginia Beach, VA

7d ago

$54k - $84k/yr Full time Active Directory Cloud Platforms Device Management

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Job Description

The IT Support Center Specialist III is a senior, hands-on role within the City of Virginia Beach’s Information Technology department, supporting remote and hybrid work for the Virginia and North Carolina surrounding areas. In this position, you will lead specialized support activities, help implement new technologies, and provide first-level resolution for complex incidents while coordinating escalations to the appropriate IT specialty units.

Role overview

Team lead assigned to the IT Support Center, administering and coordinating specialized support services and assisting other Support Center personnel.
Coordinates implementation of new technologies to support Support Center services, and monitors and maintains specialized work processes associated with those services.
May perform the functions of the Support Center Supervisor when required.
Acts as senior support center specialist, leading lower-level specialists and handling the most difficult service and trouble calls, then elevates complex or high priority issues to specialty units in IT.
Provides advanced level technical support focused on first-level resolution of reported incidents and service requests using specific technical expertise.

Incident handling and communication

Troubleshoots customer technical incidents via telephone and email.
Remotes into the caller’s computer to analyze and resolve reported incidents.
Leads lower-level Specialists in resolving IT issues via telephone, email, or by remoting into the caller’s desktop.
Tracks service and trouble calls elevated to specialty units and closes out resolved calls.
Elevates complex and/or high priority incidents and service requests to appropriate support groups for resolution.

Technology, tools, and knowledge base

Implements new technologies and specialized work processes to support Support Center services.
Monitors and maintains current and new processes and the Support Center database used to analyze caller problems and determine best practices.
Assists callers in applying solutions.
Maintains the technical information databases (knowledge base) used by the Support Center.
Supports technologies including Active Directory, Office 365, Exchange, Azure, and SCCM.

Scheduling, performance support, and training

May oversee the entire team of Support Center personnel during periods of high call volume or when the Supervisor is absent.
Assists the Support Center Supervisor with developing weekly work schedules and monitoring operating performance.
Supports evaluation and improvement of the Support Center organization.
Develops and delivers technical training to Support Center staff and, when appropriate, designated client groups.

Compensation and location

Location: Virginia Beach, VA (hybrid)
Department: Information Technology
Compensation grade: G24
Pay range: USD 54,288 - 84,156 per year
Starting salary: Starting salary may be negotiable based on qualifications
Exempt: No (position is not eligible for overtime)

Minimum qualifications

Requires a combination of education and experience (above high school) equivalent to at least six (6) years in fields utilizing the required knowledge, skills, and abilities.
At least two (2) years of concentrated work within a technology-related support center/customer call center.
Current and valid driver’s license required.

Working conditions

Employees may be expected to work hours beyond normally scheduled hours in response to short-term departmental needs and/or City-wide emergencies.
Must be available to work evenings, weekends, holidays, and overtime when required to meet operational needs.
Designated as an Alpha I position, requiring work during inclement weather regardless of the City’s operational status.
ADA accommodations are available upon request in accordance with the City’s hiring and employment practices, unless an accommodation would cause undue hardship.

Benefits

Paid time off and paid holidays
Health, dental and vision insurance options
Wellness program
Retirement
Tuition reimbursement and more
Full-time employees contribute 5% of annual salary toward their retirement account under VRS provisions via a pre-tax payroll deduction

Additional details

Min experience: 6 years
Preferences: 1 year service desk/Call center experience; lead experience in a call center; recent (last two years) Service Desk/Customer Service experience; experience managing ticket queues with first-level troubleshooting and escalation support; Active Directory, Office 365, Exchange, Azure, SCCM
Department: Information Technology
Drug-free workplace: City of Virginia Beach maintains a drug-free workplace
EEO: Equal opportunity employer committed to a diverse and inclusive work environment
Job posting end date: November 1, 2026
Official job description link: https://virginiabeach.gov/careers/job-descriptions-pay-plans?search=&group=E

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7d ago

Deskside Technician

EMPIGO Technologies / SureTec Indianapolis, IN

Indianapolis, IN

7d ago

$40k - $50k/yr Full time Active Directory End User Support Help Desk Support

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Job Description

On-site support work in Indianapolis, IN with a full-time schedule and benefits that help you plan for the future. EMPIGO Technologies / SureTec offers a supportive, client-focused environment where you can keep end-users productive while building your skills across Windows and Mac OS support. This role includes professional development assistance, paid time off, and a 401(k) alongside health and insurance coverage.

Compensation: $40,000 to $50,000 per year. Work style: in-person, on-site support. Experience level: 2+ years in IT support. Education: Associate’s degree or higher in an IT-related field.

What you’ll do

Deliver friendly, effective on-site deskside support that creates positive experiences for end-users.
Troubleshoot and resolve basic technical issues across Windows and Mac OS devices.
Respond to phone and email support requests within established SLAs and keep requests moving in a timely way.
Escalate more complex problems to higher-level support while triaging and managing incoming tickets efficiently.
Document solutions and processes to support the team’s knowledge base.
Handle a dynamic workflow where multitasking and prioritization are part of daily operations.

What you bring

High school diploma with 2–4+ years of IT support experience.
Relevant IT certifications such as CompTIA A+ and M365 Fundamentals.
Associate’s degree or higher in an IT-related field.
Advanced certifications are a plus: CompTIA Network+, Security+, or M365 Administrator Associate.
Basic troubleshooting skills with Windows and Mac OS.
Familiarity with Windows Server, Azure, and Active Directory.
Strong communication and customer service skills.
Ability to manage time and juggle multiple tasks effectively.
Willingness to learn, ask questions, and follow established processes.

Benefits

401(k) and retirement plan
Dental insurance, vision insurance, and health insurance
Life insurance
Paid time off
Flexible schedule
Professional development assistance
Referral program

Location and schedule

Location: Indianapolis, IN (onsite). Job type: full-time. Work setting: in person.

Application questions

Are there any schedules or shifts you are unable to work (normal/swing/graveyard, days of the week/weekend, travel)?
What is your desired salary range?
When would you be available to start?
This position requires the ability to visit various client sites in the greater Portland area. Do you have access to reliable transportation?