Technical Support Remote (US)

Remote Technical Support Jobs (US)

37 jobs found

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All (43) 🌍 Worldwide (3) 🇺🇸 US (37) 📍 Location-specific (3)

Today

IT Support Specialist - Manufacturing Operations

Framebridge Inc Holyoke, MA 🇺🇸 Remote

Holyoke, MA

Today

$55k - $60k/yr Full time Barcode Scanner Cisco Meraki Control Systems

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Job Description

Framebridge Inc is seeking an IT Support Specialist for Manufacturing Operations based in Holyoke, MA with remote options to deliver hands-on multi-site plant IT support, troubleshoot CNC hardware and devices, manage networks and systems, and lead IT projects and new plant openings.

Responsibilities

Deliver daily technical support to plant staff across multiple sites, on-site or remotely as required.
Diagnose and resolve issues across plant hardware and software, including Patriot CNCs, Gunnar CNCs, Zund CNCs, Mat Caption machines, engravers, wide-format printers, barcode scanners, and VoIP phones.
Monitor network connectivity, Wi-Fi, and VoIP systems to minimize downtime; coordinate outages or repairs with vendors.
Administer and scale the Mobile Device Management system for secure device deployment, patching, and lifecycle management.
Log, triage, and resolve tickets in the ticketing system; document solutions in a shared knowledge base to improve consistency.
Provide training to plant staff on basic troubleshooting, POS procedures, and IT policies.
Lead and contribute to IT projects such as hardware refreshes, software rollouts, security upgrades, and automation initiatives.
Configure IT equipment and infrastructure for plant openings, relocations, and renovations.
Coordinate with external vendors for hardware procurement, installation, and managed services.
Provide backup support to the Retail Operations IT team during peak periods and special projects.
Assist Corporate IT with equipment ordering, configuration, and software access provisioning as needed.
Travel to each plant site to foster relationships with the supported operations teams.
Assess current plant IT infrastructure and identify top three opportunities to reduce downtime.
Define a baseline ticket response SLA and begin tracking performance against it.
Own at least one active IT project and drive it through to completion.

Requirements

Minimum three years of IT support experience in a multi-site environment such as manufacturing or retail.
Strong working knowledge of Windows and macOS, mobile device support, and network troubleshooting (TCP/IP, VPN, routers, Wi-Fi).
Practical experience with ticketing systems and remote support tools.
Excellent interpersonal and communication skills, comfortable collaborating with non-technical teammates.
Ability to prioritise tasks, multitask, and travel between plant locations as needed.
Associate or Bachelor’s degree in IT, Computer Science, or a related field, or equivalent hands-on experience.

Technologies

Windows
macOS
Patriot CNCs
Gunnar CNCs
Zund CNCs
Mat Caption machines
Engravers
Wide-format printers
Barcode scanners
VoIP phones
Mobile Device Management (MDM)
TCP/IP
VPN
Routers
Wi-Fi
Kandji
Jamf
Intune
Google Workspace
Google Admin
FreshService
TeamViewer
Cisco Meraki
Shopify POS

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k)
PTO
Employee discount

Reporting To

Sr. IT Support Specialist – Manufacturing Operations

Compensation

Salary: USD 55,000 – 60,000 per year, plus benefits including medical, dental, vision, 401(k), PTO, and employee discount.

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1d ago

Desktop Support Analyst (Work from Home)

Qureos Inc San Diego, CA 🇺🇸 Remote

San Diego, CA

1d ago

Full time Active Directory Application Support Cloud Platforms

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Job Description

This remote Desktop Support Analyst position provides essential first- and second-line IT assistance to employees, resolving hardware, software, operating system, and connectivity issues while keeping IT assets and documentation up to date. The role is based in San Diego, California with remote work enabled.

Responsibilities

Provide first-level and second-level technical support to employees via phone, email, chat, and remote tools.
Diagnose and resolve hardware, software, operating system, and connectivity issues.
Install, configure, and maintain desktops, laptops, printers, and peripheral devices.
Assist employees with password resets, account access requests, and system permissions.
Support Microsoft Windows, Microsoft 365, Outlook, Teams, and other business applications.
Document incidents, service requests, and resolutions within the ticket management system.
Escalate complex technical issues to senior IT personnel when necessary.
Perform routine system updates, software installations, and maintenance activities.
Maintain accurate records of equipment inventory and IT assets.
Create and update technical documentation, user guides, and support procedures.
Collaborate with IT team members to improve support processes and system performance.
Ensure compliance with company security policies and technology standards.

Requirements

Associate degree in Information Technology, Computer Science, or a related field preferred; equivalent experience will be considered.
Minimum of 1–2 years of experience in desktop support, help desk, technical support, or a related IT role preferred.
Strong knowledge of Windows operating systems and Microsoft Office applications.
Experience troubleshooting hardware, software, and network connectivity issues.
Excellent verbal and written communication skills.
Strong customer service and problem-solving abilities.
Ability to work independently while managing multiple support requests.
High level of attention to detail and organizational skills.

Technologies

Windows
Microsoft Office
Microsoft 365
Outlook
Teams

Benefits

Competitive compensation
Flexible work schedules
Fully remote work environment
Paid training and onboarding
Health, dental, and vision insurance for eligible employees
Paid time off and company holidays
Professional development and certification assistance
Career advancement opportunities
Employee recognition programs
Collaborative and supportive team culture

Equal Opportunity Employer

Beyond International Group is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees are respected, valued, and empowered to succeed.

Join Beyond International Group and help deliver reliable technology support that keeps our teams connected, productive, and successful.

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1d ago

Senior Tech Support Analyst

recruitAbility Austin, TX 🇺🇸 Remote

Austin, TX

1d ago

$90k - $120k/yr Full time Application Support Cisco Cloud Platforms

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Job Description

SupportJobs.io is listing a Senior Tech Support Analyst for recruitAbility, an Austin based managed IT services and cybersecurity firm. This role is fully remote with a local Austin focus, concentrating on Microsoft Azure and Microsoft 365 administration, remote and onsite support, and after hours escalation. The position offers a competitive annual salary, a comprehensive benefits package, and ample opportunities for professional growth across a wide range of technologies and client environments.

Benefits

Compensation: $90,000 – $120,000 annually, commensurate with experience.
Comprehensive benefits package.
Professional growth and certification support.
Opportunities to work across a broad range of technologies and client environments.

Responsibilities

Administer Microsoft Azure and Microsoft 365 across client environments.
Provide remote technical support to customers for a wide range of issues.
Deliver on-site technical support to customers as needed.
Participate in an after-hours support escalation rotation and be available for scheduled implementation and deployment tasks outside standard business hours.
Log time and generate detailed troubleshooting notes in real time within the ticketing system.

Requirements

Microsoft and Endpoint Technologies
Microsoft 365 administration, including Exchange, Intune, Defender, and Entra ID
Windows Server and Windows Desktop operating systems (all supported versions)
macOS administration and familiarity with Apple Business Manager
Common desktop applications, including Microsoft Office and related productivity tools
Core networking concepts, including routing, switching, and firewall administration
Advanced networking experience with Meraki, Fortinet, SonicWall, Cisco, and Dell
Network services and fundamentals, including DNS, NAT, and related technologies
Secure connectivity solutions, including site-to-site VPNs, point-to-site VPNs, and Global Secure Access
Virtualization technologies, such as VMware vSphere and Microsoft Hyper-V
Server backup and disaster recovery solutions, such as Datto, Veeam, and AppAssure / Rapid Recovery
Automation and scripting
Basic scripting and query experience, including PowerShell and KQL

Technologies

Microsoft Azure
Microsoft 365
Exchange
Intune
Defender
Entra ID
Windows Server
Windows Desktop
macOS
Apple Business Manager
Microsoft Office
Meraki
Fortinet
SonicWall
Cisco
Dell
DNS
NAT
Site-to-site VPNs
Point-to-site VPNs
Global Secure Access
VMware vSphere
Microsoft Hyper-V
Datto
Veeam
AppAssure / Rapid Recovery
PowerShell
KQL

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1d ago

IT Helpdesk Specialist

Beyond International Group Irvine, CA 🇺🇸 Remote

Irvine, CA

1d ago

Full time Application Support Computer Skills Customer Service

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Job Description

Beyond International Group, a dynamic and innovative organization, is seeking an IT Helpdesk Specialist to join its Irvine, California team with remote work options. In this role, you will be the first point of contact for employee technical issues, diagnosing and resolving hardware, software, and network problems while managing support tickets to ensure timely solutions. You will contribute to a collaborative IT environment that emphasizes customer service and continuous improvement.

Responsibilities

Deliver high-quality support to employees for hardware, software, and network-related concerns.
Diagnose and fix issues through phone, email, and in-person encounters.
Assist with configuring and maintaining computer systems and peripherals.
Record and track requests in the ticketing system to ensure timely resolution and follow-up.
Work with IT colleagues to identify and implement process and system improvements.
Lead training sessions on new software and tech tools.
Keep current with technology trends and best practices to improve service delivery.
Contribute to IT projects and initiatives as required.

Requirements

Associate's degree in IT, Computer Science, or a related field, or equivalent professional experience.
At least 1-2 years of experience in a helpdesk or technical support role.
Solid knowledge of computer systems, mobile devices, and related technology.
Proficiency in diagnosing and resolving hardware and software problems.
Strong verbal and written communication skills with a customer-service orientation.
Ability to thrive in a fast-paced setting and juggle multiple priorities.

Technologies

Zendesk
ServiceNow
Windows
macOS
Microsoft Office Suite
Google Workspace

Benefits

Competitive salary and performance-based bonuses.
Health, dental, and vision insurance.
Flexible work hours and remote work options.
Generous paid time off (PTO) and holiday leave.
Professional development opportunities, including training and certification support.
A supportive and inclusive company culture that values diversity and collaboration.

Company overview

Beyond International Group is a dynamic and innovative organization committed to delivering exceptional solutions and services that empower clients to thrive in a rapidly evolving digital landscape. We pride ourselves on fostering a diverse and inclusive workplace where every team member is valued and encouraged to contribute their unique perspectives. Our collaborative culture promotes personal and professional growth, ensuring that our employees are equipped to succeed in their careers.

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12d ago

Senior Customer Technical Support Specialist, 2nd Shift

Beckman Coulter Diagnostics New York, NY 🇺🇸 Remote

New York, NY

12d ago

$33 - $40/hr Full time Contact Center Customer Service Customer Support

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Job Description

Beckman Coulter Diagnostics offers a remote, second-shift senior support role in New York, NY, designed for professionals who thrive in a 24/7 environment. This position provides expert technical assistance to customers via phone and other channels, handling hardware, software, assay, and training questions while working closely with the Urinalysis Supervisor in Miami, FL. The compensation ranges from USD 33 to USD 40 per hour, with a benefits package that includes paid time off, medical/dental/vision coverage, a 401(k) plan, and bonus or incentive pay. If you bring at least an associate or equivalent degree and solid field experience, this role can be an excellent match for your technical support career.

Responsibilities

Apply advanced commercial knowledge and hands-on experience to assist internal and external customers.
Independently resolve complex issues while mentoring peers on routine troubleshooting tasks.
Diagnose whether problems stem from hardware, reagents, or software, with the goal of resolving the issue by phone or dispatching the appropriate resource to complete resolution.

Requirements

Associate, vocational, or an equivalent degree in biology, clinical lab science, biomedical engineering, electrical engineering, or chemistry.
3+ years of lab or field experience.
Clear spoken and written communication, able to provide directions by phone or email.

Benefits

Paid time off
Medical, dental, and vision insurance
401(k)
Bonus or incentive pay

Preferred qualifications

Previous troubleshooting experience on electromechanical instrumentation
Experience in a medical technology call center or in a medical laboratory
Background in a customer service environment

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12d ago

Senior Tech Support Specialist

UnitedHealth Group Atlanta, GA 🇺🇸 Remote

Atlanta, GA

12d ago

$24 - $43/hr Full time Computer Skills Contact Center CRM

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Job Description

Join a team at UnitedHealth Group (Optum) offering a remote role in Atlanta, GA with a competitive hourly pay range of $24 - $43. This Senior Tech Support Specialist position focuses on inbound, real-time member support, identity verification, and issue resolution, all while prioritizing privacy and HIPAA compliance. You’ll coach and support Tier 1 agents, leverage enterprise-approved AI tools to streamline workflows, and play a key role in continuous improvement. The role is built for someone with at least 1 year of experience and a High School Diploma or GED, ready to grow within a collaborative, privacy-minded culture.

Benefits

Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution

Responsibilities

Answer inbound calls with timely, accurate, and friendly support
Assist with authentication, password resets, account setup, and navigation of identity services
Perform identity verification according to required protocols
Use troubleshooting steps to resolve routine issues; document all interactions in CRM
Recognize issues that exceed Tier 1 capabilities and escalate appropriately
Follow scripts, workflows, and compliance guidelines (including HIPAA)
Maintain up-to-date knowledge of products, processes, and system updates
Meet or exceed targets for service level, quality, accuracy, and CSAT
Participate in coaching, team huddles, and required training
Provide real time consultative support to Tier 1 agents on active member calls
Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement
Execute identity verification at the start of applicable calls
Maintain confidentiality of all customer information
Recognize and escalate potential fraud or mismatched identity data
Adhere to privacy regulations and internal data-handling standards; complete required training

Requirements

High School Diploma/GED
1+ years of experience in customer service (call center preferred) or computer and data entry basics or ability to follow structured procedures
1+ years of experience with multi-system navigation; basic troubleshooting and strong written and verbal communication

Technologies

Application deadline: This job posting will remain active for a minimum of 2 business days or until a sufficient candidate pool has been collected. The posting may close early due to the volume of applications.

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13d ago

Help Desk Agent I

SAIC Virginia 🇺🇸 Remote

Virginia

13d ago

Up to $40k/yr Full time Application Support Contact Center Customer Support

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Job Description

Fully remote Help Desk Agent I supporting the Virginia Information Technology Agency (VITA) program, acting as the 24/7 single point of contact for IT issues and requests via phone, chat, email, and direct ticket submission.

Responsibilities

Act as the 24/7 single point of contact for all IT issues and requests from VITA staff and customers, accessible via phone, chat, email, and direct ticket submission.
Troubleshoot and respond to technical problems and inquiries across hardware, software, network, system/application access, and telecommunications, delivered by phone or self-service ticketing.
Diagnose, isolate, and analyze problems using historical data to determine root causes.
Route calls to product line specialists, application teams, or system support personnel as needed.
Maintain and update records and tracking databases to ensure accurate issue tracking.
Alert management to recurring issues and evolving problem patterns for proactive action.

Requirements

US citizen capable of passing SAIC and Commonwealth of Virginia background checks.
Customer service experience and Level 1 technical support expertise.
Strong troubleshooting and problem-solving abilities.
Proficiency with personal computers and common productivity tools.
Ability to identify and resolve Level 1 customer issues.
Solid documentation skills to capture resolutions and procedures.
Personable and professional soft skills with effective communication.
Proficiency with Microsoft Office.
Experience with ticketing systems, including routing, categorization, and closure processes.
Familiarity with knowledge bases and contributing to self-help content.
Awareness of metric scorecards and performance metrics; ability to follow Service Desk Manual guidelines for attendance and scoring.
Ability to follow a set schedule with minimal variance.