Vanir Construction Management, Inc. is seeking an IT Support Technician to support employees across corporate offices, remote locations, and construction project sites in Sacramento, CA. This role focuses on troubleshooting and resolving end-user technology issues while helping keep IT equipment and systems installed, maintained, and properly documented.
Role Overview
The IT Support Technician provides technical assistance for hardware, software, connectivity, and other workplace technology. You will help with the installation, configuration, maintenance, and deployment of computers, peripherals, and related systems, while coordinating with internal IT personnel and external vendors as needed. The position also includes end-user support throughout the employee lifecycle, including onboarding and offboarding activities.
Key Responsibilities
- Provide remote and in-person technical support for hardware, software, network connectivity, and other IT-related issues.
- Receive, document, prioritize, troubleshoot, and resolve support requests using the company IT help desk system, escalating complex issues when appropriate.
- Install, configure, maintain, troubleshoot, and replace computers, laptops, printers, peripherals, and other IT equipment.
- Support Microsoft Windows, Microsoft 365 applications, and other supported software, including installation, configuration, and troubleshooting.
- Assist with employee onboarding and offboarding, including computer preparation, equipment deployment, account provisioning, access changes, and equipment recovery in line with established procedures.
- Troubleshoot basic network connectivity, wireless access, VPN, and remote-access issues, escalating infrastructure problems as necessary.
- Support routine systems administration tasks such as account management, software deployment, endpoint maintenance, and security-related tasks as authorized and directed.
- Maintain accurate records of IT equipment, hardware assignments, software installations, and other technology assets.
- Identify, report, and address potential IT security issues according to company policies and procedures.
- Document technical procedures, recurring problems, resolutions, and troubleshooting instructions to support consistent IT operations.
- Educate employees on proper use of company technology, IT procedures, and security best practices.
- Coordinate with other IT staff, outside vendors, and service providers to resolve issues and support technology projects.
- Support technology installations and equipment relocations at company offices and project locations.
- Provide occasional support outside normal business hours when necessary for urgent technical issues, scheduled maintenance, or technology deployments.
- Follow established IT standards, company policies, and organizational safety procedures while maintaining a professional, service-oriented approach.
- Perform other related duties as assigned to support the IT department and organizational needs.
Required Qualifications
- Associate degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and relevant professional experience.
- One or more years of experience providing technical support in a business environment.
- Working knowledge of Windows operating systems, computer hardware, peripherals, and common business applications.
- Familiarity with Microsoft 365, including Outlook, Teams, OneDrive, and related productivity tools.
- Basic understanding of networking concepts including TCP/IP, DNS, DHCP, wireless networking, and VPN connectivity.
- Ability to diagnose and resolve technical problems using established troubleshooting methods.
- Experience using IT ticketing, remote support, and endpoint management tools.
- Strong written and verbal communication skills, including the ability to explain technical concepts to nontechnical users.
- Ability to organize and prioritize multiple support requests and work independently and collaboratively.
- Commitment to customer service, information security, accurate documentation, and continuous learning.
Preferred Qualifications
- Familiarity with user account administration, Active Directory, and Microsoft Entra ID.
- CompTIA A+ or equivalent technical certification.
Tools and Technologies
- Microsoft Windows
- Microsoft 365 (Outlook, Teams, OneDrive)
- TCP/IP, DNS, DHCP, VPN
- Active Directory
- Microsoft Entra ID
Compensation and Benefits
Salary range is USD 65,000 - 80,000 per year for this onsite role in Sacramento, CA. Benefits include 401(k) Savings with employer matching, medical, dental, vision, an HSA with employer contributions, life, AD&D and disability benefits, FSA, voluntary benefits, Teladoc, pet insurance, and paid time off. Additional support includes a national employee assistance program (EAP) and an employee referral program.
Work Environment and Physical Requirements
This position is primarily office-based with occasional travel to other company offices or construction project sites as operational needs require. Duties may include moving, installing, and connecting computer equipment and peripherals. The role may occasionally require lifting, carrying, and moving computer equipment and peripherals weighing up to 50 pounds, with assistance or appropriate lifting equipment when necessary. Occasional work outside normal business hours may be required to support planned maintenance, urgent technical issues, or operational needs.
