This is a full-time, in-home field role with Asurion based in Ontario, California. The position requires daily travel to customer residences to serve, solve, and sell tech solutions, supported by paid training and benefits.
Responsibilities
- Interact with customers at their homes, offices, or other convenient locations.
- Engage with pre-scheduled visits to meet and exceed sales targets while delivering strong service.
- Provide exceptional customer service throughout every interaction, keeping the customer first.
- Apply technical expertise to diagnose and resolve issues, offering clear solutions for customers with varying levels of tech knowledge.
- Ensure customers leave with a workable resolution and a product that supports their future tech needs.
- Present solutions from Asurion’s expanding product lineup, tailoring choices to individual customers.
- Listen actively to uncover needs and position products accordingly to meet those requirements.
- Leverage negotiation and communication skills to pivot smoothly and close appropriate sales.
- Begin with paid training to prepare for independent field work.
- In the field, continuously apply the Serve, Solve, Sell approach to every engagement.
Requirements
- Comfortable in a sales environment with defined targets.
- Valid driver’s license and a clean driving record with at least one year of driving experience.
- Proof of valid car insurance, with the exception of Manhattan.
- Own a personal vehicle (no motorcycles). Travel typically occurs within neighborhoods and cities surrounding the inventory warehouse, with a one-way distance up to 120 miles.
- Ability to work a varied five-day schedule, including evenings, weekends, and holidays to meet customer needs.
- Personal cellphone to stay connected on the job.
- Comfortable working around household pets.
- Efficient, adaptable, goal-oriented, and persuasive communication skills.
- Open-minded with a passion for learning a broad set of skills applicable to multiple career paths.
- Naturally outgoing and comfortable with human interaction.
- Note: work hours may vary based on business needs and market demand, with some flexibility required.
Benefits
- Base hourly rate guaranteed for all hours worked, with bi-weekly pay and the option to access earned pay early.
- Uncapped commissions based on sales performance, paid bi-weekly.
- Mileage reimbursement according to IRS guidelines, paid weekly.
- Monthly phone stipend of $35.
- 3 to 4 weeks of paid training focused on ensuring success in the role.
Pay Rate
Hourly rate of $20.90, plus mileage reimbursement, phone stipend, and sales commissions.
Full-Time Schedule
Five days per week, from 12:05 pm to 8:00 pm.
About the Role
We are seeking In-Home Sales and Tech Support professionals to operate during the busiest hours. This entry-level position is ideal for individuals starting their career, enjoys engaging with people, and seeks hands-on sales experience in a field setting.
Here’s What You Can Expect to Do
As part of the In-Home Sales & Tech Support team, you will guide customers using the Serve, Solve, Sell approach. Paid training will prepare you to work independently in the field.
Here’s What You’ll Bring to the Team
- Comfort with a sales environment and explicit targets.
- Valid driver’s license and a driving record meeting the required standard, with at least one year of driving experience.
- Proof of valid car insurance (Manhattan excluded).
- Personal vehicle (excluding motorcycles) with travel within 120 miles one-way from the inventory warehouse context.
- Ability to work a varied five-day weekly schedule including evenings, weekends, and holidays.
- Personal cellphone for on-the-job connectivity.
- Comfort around household pets.
- Efficient, adaptable, goal-oriented, and persuasive communication abilities.
- Open-mindedness and a willingness to learn a broad range of skills.
- Outgoing personality well-suited to customer interactions.
- Flexibility to accommodate changing work hours based on business needs and demand.
We Take Care of You (Benefits/Persks)
- Guaranteed base pay for all hours worked with bi-weekly payouts and early access to earned pay.
- Uncapped commissions tied to sales performance, paid bi-weekly.
- IRS-guided mileage reimbursement paid weekly.
- $35 monthly phone stipend.
- 3 to 4 weeks of paid training prioritizing your success.
Get to Know Us
Asurion is a global leader in tech solutions with a culture that values employees at every level. Our products and services support more than 350 million customers worldwide, a scale that highlights our commitment to integrity, listening to customers, and delivering accurate information and solutions.
Health and Safety Measures
Employee health and safety are a top priority. Meeting customers at their homes provides a strong service experience, and we implement measures to ensure all team members feel secure while performing their duties.
