Onsite

Onsite Support Jobs

1,035 jobs found

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Customer Service Tech Support Specialist (Public Sector)

Mphasis Limited San Antonio, TX

San Antonio, TX

Today

$18 - $19/hr Full time Computer Skills Customer Service Customer Support

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Job Description

Mphasis Limited is hiring a Customer Service Tech Support Specialist for an onsite role in San Antonio, TX. This is a high-visibility opportunity within a brand-new program, where you’ll help ensure a smooth customer journey, support critical service availability, and contribute to measurable business impact.

You’ll work in a collaborative environment that values respect, continual improvement, and teamwork across quality and support partners. After training completion, you’ll have access to a flexible work arrangement. The role also offers growth opportunities with potential promotion from within, plus the chance to cross-train and build expertise across Business and Public Sector lines of business. Compensation is USD 18–19 per hour, and you’ll bring at least 2 years of relevant experience.

Responsibilities

Act as a front-line brand ambassador, providing exceptional support and guidance across customer interactions.
Handle complex and escalated inquiries quickly and professionally, applying emotional intelligence and collaborating with quality and support teams.
Turn neutral or negative experiences into positive outcomes through proactive engagement and tailored solutions.
Use empathy and patience to maintain a consistently positive approach when addressing customer needs.
Use project management principles to keep key partners informed on ticket status, emerging issues, and opportunities.
Support service continuity by helping maintain system availability and the functionality of critical services.
Apply critical thinking and sound judgment to make customer-focused decisions that protect the company’s brand.
Document customer interactions accurately using designated CRM tools to support clarity and alignment across teams.
Build meaningful relationships through active listening, genuine interest, and solution-driven support.
Adapt quickly to change in a fast-paced environment while maintaining a solutions-oriented mindset.
Communicate clearly and efficiently with internal teams and external stakeholders, both verbally and in writing.
Demonstrate resilience in a competitive market and remain flexible when situations shift.
Resolve objections with professionalism and empathy to support successful outcomes.

Requirements

Customer-first mindset with a positive attitude and strong attention to detail.
At least 2+ years of experience in Customer Service, Account Management, or Customer Success.
At least 2+ years of telecom customer service experience.
Excellent verbal and written communication skills.
Proficiency with CRM platforms such as Salesforce or Workflow Manager (WFM), and familiarity with Microsoft Office.
Strong analytical abilities, including identifying patterns, trends, and insights in customer behavior.
Comfort working in a Secure Workspace (SWS) environment (no personal electronics, pen/paper, etc.).

Preferred Qualifications

Previous leadership experience.
Experience resolving customer issues, assisting with billing inquiries, or providing product Q&A.
Technical troubleshooting experience with hardware, software, applications, networks, or device issues.
Prior experience in a telecom technical call center environment (Tier 1–2).

Technologies: Salesforce, Workflow Manager (WFM), Microsoft Office.

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Technical Support Specialist

LinTech Global, Inc. Portsmouth, VA

Portsmouth, VA

Today

$50k - $55k/yr Full time Customer Support End User Support Hardware Support

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Job Description

LinTech Global, Inc. is seeking a Technical Support Specialist based 100% onsite in Portsmouth, VA.

Responsibilities

Handle customer and field maintenance support for NMCP IM/IT, including management and field technical support
Support workstation/client needs for research and development and new technologies
Perform site surveys and document current site configuration plus user requirements
Design and optimize network topologies
Review existing requirements and submit specification recommendations for hardware and software acquisitions
Develop engineering plans and create site installation Technical Design Packages
Build hardware/software installation schedules
Prepare drawings that document configuration changes at each site
Prepare site installation and test reports
Configure systems, communication devices, and peripheral equipment
Install network hardware/software
Build specialized interconnecting cables
Troubleshoot system software issues and assist users in resolving software difficulties
Review, test, and coordinate software updates and changes to confirm correct operation
Update users with new procedures and policies intended to improve system efficiency
Support user groups with equipment location planning and reallocations; recommend reallocations when inefficiencies are identified
Support users in setting up new hardware systems including terminals, printers, and other input/output devices
Run microcomputer-level diagnostics and isolate hardware malfunctions at least to the workstation level
Provide on-site assistance for data migration and orientation to Microsoft Windows, Outlook, Excel, PowerPoint, Word, and Access
Work directly with customers to describe functionality, troubleshoot problems, monitor system availability, and resolve incidents
Coordinate with program application developers, trainers, and infrastructure support as needed
Use a Sponsor tool to manage tickets and support requests
Accurately capture, categorize, and report trouble calls and suggested system enhancements
May support testing and process access requests

Requirements

3+ years combined experience installing IT equipment, including experience installing:
- Computers / CPUs
- Printers
- Scanners
- Data cabling
- Basic software
Experience using Microsoft Word and Microsoft Excel
General experience training personnel on installed equipment
Microsoft Certified IT Professional (preferred)
Microsoft Technology Associate
IAT II/CompTIA Security+ ce certification required to start
NACLC & DHA CAC required to start

Technologies

Microsoft Windows
Outlook, Excel, PowerPoint, Word, Access
Microsoft Word, Microsoft Excel
CompTIA Security+
Microsoft Certified IT Professional
Microsoft Technology Associate
IAT II/CompTIA Security+ ce

Benefits

Open Paid Time Off
11 Federal Paid Holidays
5 Paid Sick Days
Company-paid Life/AD&D
Company-paid Short Term and Long-Term Disability
Health Insurance with Company Contribution
401k Plan with Company Match
Employee Recognition Program
Employee Referral Bonus opportunity
Annual Performance Bonus opportunity and more

Job Details

Location: Portsmouth, VA (100% onsite at NMC Portsmouth)
Salary: USD 50,000 - 55,000 per year
Minimum Experience: 3 years

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Information Systems Technical Support Specialist

Shenandoah Valley Medical System Inc Martinsburg, WV

Martinsburg, WV

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Part time Application Support End User Support Hardware Support

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Job Description

Shenandoah Valley Medical System Inc is seeking an Information Systems Technical Support Specialist to provide as-needed technology support for Shenandoah Community Health. This part time, onsite role helps cover help desk requests, workstation and endpoint support, telecommunications needs, and basic systems administration across SCH locations, with support coverage scheduled based on departmental priorities.

You will assist users with day-to-day technical issues while also contributing to deployments, replacements, and project support. Work includes troubleshooting, documentation through the ticketing system, and coordination with vendors and internal teams to resolve technology-related problems.

Role Overview

Provide as-needed technical support for SCH information technology systems, equipment, and users.
Support help desk requests, workstation support, hardware deployment, and software troubleshooting.
Assist with telecommunications support and basic systems administration activities across SCH locations.
Supplement the Information Technology Department with flexible coverage, project assistance, equipment deployment, and troubleshooting.
May perform duties aligned to Level I, Level II, and limited Level III support based on organizational needs, training, and demonstrated competency.

Responsibilities

Respond to end-user requests for technical assistance.
Troubleshoot hardware, software, printer, telephone, and connectivity issues.
Install, configure, and support desktop computers, laptops, mobile devices, and peripheral equipment.
Assist with account access, password resets, and application support.
Document support activities in the organization’s ticketing system.
Assist with deployment and replacement of computer equipment.
Perform software installations, updates, and routine maintenance activities.
Support Microsoft 365 applications and services.
Assist with telecommunications and endpoint device support.
Maintain inventory and asset management records.
Provide assistance with infrastructure, networking, and systems-related tasks as assigned.
Support technology upgrades, implementations, and special projects.
Assist with troubleshooting escalated technical issues.
Coordinate with vendors and internal staff to resolve technology-related problems.
Follow organizational policies regarding HIPAA, cybersecurity, and information security.
Travel between SCH locations as needed.
Participate in after-hours support activities when requested.
Perform other related duties as assigned.

Requirements

Five (5) years of information technology support experience OR current enrollment in an Information Technology, Computer Science, or related educational program.
Basic knowledge of computer hardware, software, and Microsoft Windows.
Strong customer service and communication skills.
Experience supporting Microsoft 365 applications.
Experience with healthcare technology environments.
Industry certifications such as CompTIA A+, Network+, or similar.

Knowledge, Skills, and Abilities

Ability to troubleshoot routine technical issues.
Customer service orientation.
Ability to learn new technologies and systems.
Ability to communicate effectively with technical and non-technical users.
Ability to maintain confidentiality of sensitive information.
Ability to work independently and as part of a team.

Physical Requirements

Ability to lift and carry equipment up to 50 pounds.
Ability to stand, walk, bend, stoop, and work under desks or around equipment as needed.
Ability to travel between organizational locations.

Location and Schedule

Onsite in Martinsburg, WV.
Part time role with work hours scheduled based on departmental needs and operational priorities.

Technologies: Microsoft Windows, Microsoft 365

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VITA Technical Support Specialist

Hispanic Unity of Florida Hollywood, FL

Hollywood, FL

Today

Part time Information Technology (IT) IT Services It Support

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Job Description

Hispanic Unity of Florida is seeking a VITA Technical Support Specialist (VTSS) to support VITA sites through hands-on technical infrastructure development and ongoing technical assistance. In this part-time role, the VTSS helps strengthen site operations so the program can expand its impact in underserved communities.

This position is based in Hollywood, FL and is onsite.

Role summary

The VITA Technical Support Specialist (VTSS) empowers VITA sites by delivering strong technical infrastructural development and support. The goal is to improve how sites operate day to day, enabling the program to better serve the communities it supports.

Requirements

Submit a resume, and complete and return the attached applications and consent forms.
Submissions that do not include a resume, the signed job description, the completed employment application, and the other consent forms will not be considered.

How to apply

Please email your resume and necessary forms to: [email protected].

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Technical Support Specialist

Cattaraugus-Allegany-Erie-Wyoming BOCES New York, NY

New York, NY

Today

$52k+/yr Full time Application Support Av Support Computer Skills

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Job Description

Cattaraugus-Allegany-Erie-Wyoming BOCES is seeking a Technical Support Specialist (Audio/Visual Focus) for onsite work across New York State. This Civil Service position centers on deploying, maintaining, troubleshooting, and supporting advanced audio/visual (AV) systems and integrated auditorium multimedia technologies, while also delivering computer-related support that keeps customers and internal teams up and running.

Salary: $52,223 per year. Location: New York State (onsite). Minimum experience: 2 years.

What you’ll do

Troubleshoot technical problems and provide computer diagnostics; notify appropriate technology staff of software failures.
Provide technical advice to users regarding data communication equipment and data transmission.
Install, configure, and maintain desktop, laptop, tablet, and PDA hardware, along with peripheral equipment.
Discuss software applications with users to determine satisfaction and the need for modifications.
Install application software on networks and maintain network documentation; assist with administration of a local area network (LAN) for state and local personal computer networks.
Maintain an inventory of supplies such as toner, ribbons, and printer cartridges.
Distribute data processing output to users.
May train administrative, support, and clerical staff in basic computer usage and office application software.
May update manuals and files on system operating procedures and develop reports through the State Legacy System.

Your AV and auditorium systems focus

DMX lighting control systems and theatrical or auditorium lighting infrastructure.
Crestron control systems and integrated room automation technologies.
Sound reinforcement and public address (PA) systems.
Video display technologies, including projectors, LED displays, digital signage, and associated distribution platforms.
System integration, commissioning, and end-user training.

Requirements

Graduation from high school (or high school equivalency diploma) plus one of the following pathways:
- A) Associate Degree in Computer Science, Information Science, Information Technology, or a closely related field (or equivalent).
- B) Completion of a one (1) year certificate program in Computer Science or electronics and one (1) year experience installing, operating, maintaining, and/or diagnosing a data communication network or electronic equipment.
- C) Two (2) years of experience installing, operating, maintaining, and/or diagnosing a data communication network or electronic equipment.
Degree must be awarded by a college or university accredited by a regional, national, or specialized agency recognized by the U.S. Department of Education.
If your degree was awarded outside the United States and its territories, you must provide independent verification of equivalency.
Pay the required evaluation fee.
Special requirement for appointment in school districts / BOCES: For positions involving direct contact with students, a clearance for employment from the State Education Department is required.
This is a Civil Service position. Only applicants meeting minimum Civil Service qualifications should apply.

Technologies you’ll work with

Windows operating systems
DMX lighting control systems
Crestron control systems
LED displays and digital signage
State Legacy System
Local area network (LAN)

Application

Apply online.

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Tyler Technologies Administrator / Technical Support Analyst

Burnet County Burnet, TX

Burnet, TX

Today

$34 - $35/hr Full time Active Directory Application Support Identity and Access Management

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Job Description

The Technical Support Analyst administers, maintains, secures, and supports Burnet County’s enterprise technology infrastructure and the Tyler Technologies Odyssey Case Management System. This onsite role provides technical support across servers, networking, cybersecurity, virtualization, storage, and enterprise applications to keep technology services reliable for county departments.

Key Responsibilities

Administer and support the Tyler Technologies Odyssey Case Management System.
Coordinate software upgrades, patches, and maintenance with Tyler Technologies.
Troubleshoot application performance and end-user issues.
Configure user accounts, security permissions, rights and roles, and application settings.
Support Odyssey integrations with third-party systems.
Coordinate testing for new releases and updates.
Monitor Odyssey application availability and performance.
Work with court personnel and county departments to resolve operational issues.
Administer, maintain, and support Burnet County’s enterprise technology infrastructure.
Support cybersecurity best practices by monitoring security events, responding to incidents, assisting with vulnerability management, maintaining endpoint protection, and participating in disaster recovery, business continuity, and security audit activities.
Perform system maintenance, upgrades, migrations, backup and recovery operations, performance monitoring, hardware lifecycle management, and asset inventory.
Develop and maintain technical documentation, standard operating procedures, and system configurations while delivering advanced technical support and coordinating with internal teams and technology vendors.
Provide Priority I and Priority II technical support.
Troubleshoot hardware and software issues.
Support desktop deployments.
Assist with technology projects and coordinate with vendors for issue resolution.
Train users on supported systems.

Role Scope and Technical Support Coverage

This position serves as a technical resource for courts, county offices, law enforcement, and other departments using Tyler Odyssey and related technologies. Support includes servers, networking, cybersecurity, virtualization, storage, and enterprise applications, with a focus on maintaining dependable technology services.

Required Qualifications

Experience in Computer Science, Information Technology, or a related field.
Experience supporting Tyler Technologies Odyssey or a comparable enterprise case management system is preferred.
Minimum five (5) years of progressively responsible IT experience.
Experience supporting enterprise networking.
Experience with Microsoft Active Directory.

Knowledge, Skills, and Abilities

Tyler Technologies Odyssey; Windows Server; Active Directory; Microsoft 365; Hyper-V; DNS; DHCP; enterprise networking; VPN technologies; backup solutions; enterprise storage.
Cybersecurity principles and disaster recovery practices.
Strong troubleshooting abilities.
Excellent customer service.
Project coordination, technical documentation, analytical problem solving, and time management.
Vendor management and communication with technical and non-technical users.

Preferred Qualifications

Experience supporting county or municipal government.
Experience supporting court technology.
Experience with CJIS security requirements.
Experience with Microsoft 365 administration.

Technologies and Tools

Tyler Technologies Odyssey
Windows Server
Microsoft Active Directory
Microsoft 365
Hyper-V
DNS and DHCP
VPN technologies
Backup solutions
Enterprise storage

Physical Requirements and Working Conditions

Lift equipment up to 50 pounds.
Work in server rooms and telecommunications closets.
Climb ladders when installing equipment.
After-hours maintenance.
Travel between county facilities.
Primarily office environment with occasional exposure to server room noise and elevated temperatures.
On-call availability for critical systems as assigned.
May be required to respond to technology emergencies outside normal business hours.

Compensation and Location

Location: Burnet, TX (onsite)
Salary: USD 34 to 35 per hourly
Minimum Experience: 5 years

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Technical Support Specialist - Tier 1

Vertical IT Solutions Lake Havasu City, AZ

Lake Havasu City, AZ

Today

$20+/hr Full time Active Directory Application Support Computer Skills

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Job Description

Vertical IT Solutions is hiring a Technical Support Specialist - Tier 1 to serve as the first point of contact for clients who need technical help. This on-site role in Lake Havasu City, AZ focuses on customer service, troubleshooting across common IT areas, and maintaining accurate documentation through help desk systems.

Role summary

You will respond to incoming support requests, diagnose issues spanning hardware, software, and network connectivity, and guide users toward workable solutions. Each interaction is recorded in customer support ticket management systems, with follow-up to confirm resolution satisfaction.

Responsibilities

Handle support requests through help desk systems, offering clear guidance and step-by-step solutions for technical issues.
Troubleshoot hardware problems involving computer hardware, peripherals, mobile devices, and other equipment.
Resolve software issues across Windows, macOS, and Linux, including application errors and configuration-related problems.
Diagnose network connectivity issues involving LAN, TCP/IP, DNS, VPNs, firewalls, and TCP protocols.
Manage user accounts and permissions using Active Directory and GPO (Group Policy Objects) for secure access control.
Support computer management tasks such as operating system updates, hardware installation assistance, and equipment troubleshooting.
Document support interactions accurately in ticket management systems and follow up to ensure issues are fully resolved.

Requirements

CompTIA A+ certification or an equivalent or higher-level technical certification (preferred).
3+ years of professional IT experience in IT support or help desk roles, with strong knowledge of networking concepts including LAN, TCP/IP, DNS, VPNs, firewalls, and Active Directory management.
Proficiency troubleshooting printers, managing domain accounts, managing email accounts (Google and Microsoft), and supporting user-related software such as QuickBooks and Quicken and other miscellaneous software.
Strong analysis skills to identify root causes quickly and accurately.
Excellent communication skills to explain solutions clearly to users with varying technical backgrounds.
Ability to troubleshoot hardware components, including peripherals and network equipment, efficiently.
Familiarity with infrastructure components such as DNS servers, LAN configurations, TCP protocols, GPOs, and firewall settings.
Ability to prioritize and manage multiple support requests at once.
Proactive approach to task prioritization in a fast-paced environment while maintaining high-quality customer service standards.

Technologies

Active Directory, GPO (Group Policy Objects)
Windows, macOS, Linux
LAN (Local Area Network), TCP/IP, DNS (Domain Name System), VPNs (Virtual Private Networks)
Firewalls, TCP protocols
Google, Microsoft
QuickBooks, Quicken

Compensation

Starting pay is $20.00 per hour. Compensation is determined based on relevant IT experience, certifications, technical knowledge, and demonstrated skill level. Additional opportunities for advancement and increased responsibility are available as technical skills and experience develop.

Benefits

Paid time off
Select paid holidays
Aflac short-term disability
Mental wellness benefits through BetterHelp
Professional development and certification opportunities
Opportunities for advancement within the company
Simple IRA with employer match after one year of employment
Additional Vacation time after one year of employment
401(k) matching
Employee assistance program
Professional development assistance

Preferred qualifications

3+ years of professional IT experience, preferably in an MSP, helpdesk, or business IT environment.
Experience working with Kaseya products and platforms.
Experience with Halo PSA or another professional services automation/helpdesk platform.
Additional CompTIA, Microsoft, Cisco, or other industry certifications.

Work environment and schedule

Primarily on-site at the office in Lake Havasu City, Arizona.
Hybrid or remote work may be considered for candidates who demonstrate the appropriate level of experience, technical proficiency, reliability, and ability to work independently.
Standard business hours: Monday through Friday, 8:00 AM–6:00 PM.
Individual working hours and schedules may change based on business needs, client requirements, staffing, and operational coverage.