Legends Global offers an on-site Tech Support Tier 1 role in Indianapolis, IN, focused on end-user device support, point-of-sale systems, and application assistance. This position provides hands-on experience with desktops, Macs, mobile devices, IP phones, printers, and networking gear, with opportunities to support events and retail locations. The role includes on-site work at Legends locations, travel for local and special events as needed, and after-hours on-call support. A two-year degree in a related field is preferred, with at least two years of relevant help desk, desktop, application, or POS experience.
Responsibilities
- Maintains and supports end-user hardware such as desktops, laptops, Macintosh workstations, mobile devices, IP phones, printers, and networking gear.
- Configures and sustains POS systems, mobile devices, credit card terminals, printers, wireless networking, and Internet connectivity for events, stadiums, and retail sites.
- Supports end-user software, including third-party and custom applications, and handles installations and upgrades.
- Receives and resolves support requests by phone, email, or in person following defined SLAs and procedures.
- Escalates unresolved issues per SLAs and policy as needed.
- Keeps the ticketing system, asset management program, and knowledge base up to date for hardware and software inventory.
- Creates and maintains standard operating system images and configurations for physical and virtual desktops.
- Prepares and upgrades employee equipment, including setup, software installation, and configuration of standard settings per policy.
- Performs basic system administration tasks such as account provisioning and removal, email setup, and management of distribution lists, security groups, and permissions.
- Delivers end-user training on systems, applications, security, policies, and procedures to support productivity.
- Assists with the setup, configuration, and closure of new and temporary retail sales locations.
- Maintains confidentiality of information processed, stored, or accessed on the network.
- Provides on-site support for local and special events, with travel required as needed.
- Offers after-hours on-call support as assigned.
- Participates in special projects and other duties as assigned.
Requirements
- Two-year degree in a related field preferred.
- Minimum of two years of experience in help desk, desktop, application, or POS support.
Technologies
- Desktop and laptop computers
- Macintosh workstations
- Mobile devices
- IP phones
- Printers
- Networking equipment
- Point-of-sale systems
- Credit card terminals
- Internet connectivity
- Third-party and custom applications
- Ticketing system
- Asset management program
- Knowledge base
- Operating systems
- Software applications
- E-mail
The Role
Ideal candidates are customer service oriented, capable of working independently, and flexible enough to assist across Legends locations. The role suits someone who thrives in a fast paced, dynamic environment with shifting priorities. Strong analytical and problem solving abilities, plus the capacity to organize and complete multiple tasks efficiently, are essential.
Working Conditions
Location: On Site, Indianapolis, IN
Physical Demands
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Note
The essential responsibilities of this position are described above and may change at any time due to reasonable accommodation or other reasons. This document does not imply that these are the only duties to be performed by the employee occupying this position.
