Benefits and culture
This onsite, part-time role at Asurion Insurance Services is based in Sharon Hill, PA and centers on helping customers with their tech needs while delivering friendly, practical service. Expect paid training, a clear Serve/Solve/Sell framework, and ongoing coaching to build your confidence in both customer conversations and tech know‑how. The position emphasizes a supportive culture focused on customer outcomes and your professional growth.
- Base hourly rate guaranteed for all hours worked and paid bi-weekly, with earned pay accessible early.
- Uncapped commissions based on sales performance, paid bi-weekly.
- Mileage reimbursement according to IRS guidelines, paid weekly.
- Phone stipend of $35 each month.
- Three weeks of paid training to set you up for success in the field.
Responsibilities
- Meet customers in-home, in-office, or wherever they are, with pre-scheduled interactions aligned to local demand.
- Deliver consistently excellent customer service throughout every encounter, placing the customer first.
- Solve: apply your knowledge to diagnose and resolve tech issues and present clear, understandable solutions for all levels of technical familiarity.
- Ensure customers leave with a workable resolution and a product that supports their future tech needs.
- Sell: introduce Asurion’s growing product options with tailored recommendations based on customer need.
- Listen actively to uncover needs and position products in a way that aligns with those needs.
- Use strong negotiation and communication skills to pivot effectively and complete the appropriate sale.
- Begin with paid training designed to prepare you for independent field work.
Requirements
- Comfortable in a sales environment with clear targets.
- Valid driver’s license and a satisfactory driving record with at least 1 year of driving experience.
- Ability to provide proof of valid car insurance (Manhattan excluded).
- Personal vehicle (excluding motorcycles); travel is within neighborhoods and cities near the inventory warehouse, up to 120 miles one-way.
- Available for a varied 5-day week that includes evenings, weekends, and holidays.
- Personal cellphone to stay connected while on the job.
- Comfortable working around household pets.
- Efficient, adaptable, goal-oriented, and persuasive communication skills.
- Open-minded with a passion for learning a broad range of skills for diverse career paths.
- Naturally outgoing and comfortable in face-to-face interactions.
- Work hours may vary based on business needs and market demand; some flexibility is required.
Compensation and schedule
Pay rate is $24.90 per hour, plus mileage reimbursement, a phone stipend, and sales commissions.
Part-Time Schedule
This role requires afternoon and evening availability. Most positions follow a 5-day pattern from approximately 4:05 PM to 9:00 PM, though end times may vary by customer needs. In select markets, a flexible 4+ day option may be offered:
- Provide at least 25 hours per week across at least 4 days, with at least one weekend day (Saturday or Sunday).
- Shifts run between 12:05 PM and 9:00 PM; you may start as late as 4:00 PM and must be available through 9:00 PM on scheduled days.
About the role
We are seeking In-Home Sales and Tech Support professionals for peak hours. This entry‑level position is well suited for individuals starting their careers who enjoy talking to people and want hands-on sales experience. You will begin with paid training to prepare for independent field work, learn our products, and develop skills in communication, negotiation, and problem solving. Ongoing coaching will support your growth and help you stay confident and tech-savvy in the field.
What you can expect to do
As a Field Sales Representative, you will apply the Serve, Solve, Sell approach in real-world settings. You will be trained and coached to meet targets, gain hands-on sales experience, and build competencies in customer interaction and technical problem solving. The core model centers on:
- Serve: meet customers where they are and deliver strong service while working toward sales targets.
- Solve: address tech issues with clear, customer-friendly explanations and lasting solutions.
- Sell: offer targeted product solutions based on identified needs.
Health and safety measures
Employee health and safety are a priority at Asurion. The company values safe practices when meeting customers at their homes and maintains measures to ensure staff feel secure performing their duties.
