Desktop Support

Desktop Support Jobs

52 jobs found

Today

intermediate systems analyst- service desk

Starbucks Nashville, TN

Nashville, TN

Today

Full time Analyst Application Support Business Systems

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Job Description

Starbucks is seeking an intermediate systems analyst - service desk in Nashville, TN (onsite) to support and deliver technology and process solutions.

Responsibilities

Define and shape end-to-end solutions by gathering and documenting requirements, supporting user story creation and backlog refinement, and contributing to business process design and user-centric solution design.
Configure, test, and validate applications by supporting configuration changes (attributes, workflows, UI updates), assisting with data migration (extract, load, validation), and executing tests with result validation via queries as needed.
Maintain critical systems by delivering 24x7 production support, resolving tickets to SLA, performing root cause analysis, coordinating issue resolution across teams and vendors when required, and keeping comprehensive documentation and knowledge articles up to date.

Requirements

3 to 5+ years of relevant technical support experience
3 to 5+ years of enterprise Windows support experience
Strong familiarity with macOS and experience supporting Mac environments and technologies
3 to 5+ years of customer service experience
3+ years of mobile device support across iOS and Android

Technologies

Windows
macOS
iOS
Android

Benefits

Health insurance including medical, dental, and vision, plus basic and supplemental life insurance
Short-term and long-term disability coverage
Paid parental leave
Family expansion reimbursement
Paid vacation and sick time (PTO)
Eight paid holidays
Two personal days per year
401(k) retirement plan with employer match
Stock purchase program (SIP)
Starbucks equity program (Bean Stock)
Emergency savings and financial well-being tools
Tuition coverage through Starbucks College Achievement Plan (ASU online)
Student loan management resources
Backup care
DACA reimbursement
Access to additional educational opportunities
Benefit information website: starbucksbenefits.com
Vacation accrual policy aligned with state laws

Preferred Qualifications

Strong people skills and a welcoming, in-person demeanor
Clear and concise communication, both verbally and in writing
Strong analytical and problem-solving abilities
Ability to quickly learn new systems and technologies
Knowledge of basic troubleshooting methodologies
Empathy and compassion in serving customers and staff
Ability to maintain composure and focus on customers while addressing concerns and resolving technical issues
High emotional intelligence
Ability to balance multiple priorities and meet deadlines

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Today

IT Support Engineer I, OTS Support

Amazon.com Services LLC Salinas, CA

Salinas, CA

Today

$25 - $41/hr Full time Active Directory Desktop Support Dhcp

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Job Description

The IT Support Engineer I role within Amazon's OpsTech IT organization delivers hands-on technical support for computer hardware, operating systems, and enterprise software. The position encompasses network engineering, ensuring infrastructure availability, and overseeing local technical projects. It is an onsite opportunity in Salinas, CA, with travel up to 25% and the possibility of lifting up to 49 pounds.

Location

Salinas, California (onsite)

Compensation

Hourly rate: USD 25 - 41

Responsibilities

Design, troubleshoot, and administer network infrastructure across diverse software and hardware environments.
Maintain high availability of networking and computing systems during production hours.
Collaborate with management and staff to provide analytical and technical assistance for continuous IT solution improvements.
Oversee local IT projects.
Develop and maintain policies, procedures, and processes.
Identify root causes of operational issues and process inefficiencies.
Lift up to 49 pounds and stand or walk during shifts up to 12 hours.
Travel up to 25 percent of the time.

Requirements

Minimum 1 year of experience with Windows Server technologies, including Active Directory, DFS, Print Services, and SCCM.
Over 2 years of troubleshooting in a multi-user high-availability environment.
Over 2 years of PC repair, troubleshooting, deployment, and liquidation experience.
At least 1 year of IT client, server, and network service delivery experience.
Over 2 years of networking experience, including DNS, DHCP, SSL, OSI Model, and TCP/IP.
More than 2 years of corporate setting Windows, Mac or Linux operating systems support experience.
Over 2 years of experience supporting and maintaining a corporate network environment.

Education

High school or equivalent diploma

Technologies

Active Directory (AD)
DFS
Print Services
SCCM
DNS
DHCP
SSL
OSI Model
TCP/IP
Windows
Mac OS
Linux

Benefits

Health insurance
401(k) matching
Paid time off
Paid parental leave
Sign-on payments
Restricted stock units (RSUs)
Adoption and Surrogacy Reimbursement coverage
Employee Assistance Program (EAP)
Mental Health Support
Flexible Spending Accounts
Life insurance (Basic Life & AD&D)

Preferred Qualifications

2+ years of computer networking experience
Experience supporting video conferencing and teleconference equipment

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Today

IT Support Engineer I

Amazon.com Services LLC South Gate, CA

South Gate, CA

Today

$25 - $41/hr Full time Active Directory Desktop Support Hardware Support

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Job Description

IT Support Engineer I based onsite in South Gate, CA, earning USD 25 - 41 per hour, delivering technical solutions and dependable support for computer hardware, operating systems, and enterprise software across a defined geographic area.

Responsibilities

Design, troubleshoot, and maintain network infrastructure, including data cabling and diverse software and hardware ecosystems.
Keep networking and computing systems available throughout production hours.
Collaborate with management and staff to provide analytical and technical support for ongoing IT solution improvements.
Lead local on-site technical projects and coordinate related activities.
Develop and maintain IT policies, procedures, and processes.
Diagnose root causes of operational issues and inefficiencies to drive improvements.
Lift up to 49 pounds and stand or walk for shifts up to 12 hours.
Support customers across multiple buildings in the area and remote locations.
Travel locally or regionally to provide on-site support.

Requirements

At least 1 year of experience with Windows Server technologies including Active Directory, DFS, Print Services, and SCCM.
More than 2 years of troubleshooting in a multi-user, high-availability environment.
Over 2 years of PC repair, troubleshooting, deployment, and disposal experience.
Minimum 1 year delivering IT client, server, and network services.
Over 2 years of networking experience encompassing DNS, DHCP, SSL, OSI Model, and TCP/IP.
More than 2 years of corporate environment support for Windows, macOS, or Linux operating systems.
Over 2 years of experience supporting and maintaining a corporate network environment.
High school diploma or equivalent.

Technologies

Windows Server
Active Directory (AD)
DFS
Print Services
SCCM
DNS
DHCP
SSL
TCP/IP
OSI Model
Mac OS
Linux

Benefits

Health insurance
401(k) matching
Parental leave
Casual dress code
Sign-on payments and RSUs
Paid time off

Description

Operations sits at the core of the business, prioritizing speed, accuracy, and exemplary service. Facilities handle tens of thousands of products daily and serve customers worldwide. The Onsite Technology Services team provides continuous global IT support to Amazon Operations, prioritizing proactive solutions and reliable execution. We seek self-motivated professionals who can tackle challenges, motivate teams, and take ownership of delivering effective IT solutions.

Preferred Qualifications

2+ years of computer networking experience
Experience supporting video conference and teleconference equipment

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Today

IT Support Engineer I

Amazon Kuiper Manufacturing Enterprises LLC Everett, WA

Everett, WA

Today

$25 - $41/hr Full time Desktop Support End User Support Hardware Support

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Job Description

Onsite in Everett, WA, this IT Support Engineer I role offers a competitive hourly rate of USD 25 - 41. The benefits package includes health insurance, 401(k) matching, paid time off, and parental leave. You will support infrastructure, warehousing operations, production environments, and laboratory facilities with incident triage, deployment, and troubleshooting across Windows, Linux, and maxOS workstations and servers, network configuration, and on-call responsibilities.

Benefits

Health insurance
401(k) matching
Paid time off
Parental leave

Team and culture

Amazon Leo IT Services is a fast paced technical support organization focused on delivering large scale business initiatives while maintaining a Day1 mentality. Our support scope spans Production Operations, Lab Operations, Launch, and Warehousing, emphasizing timely, reliable service for critical operations.

A Day in the Life

Your day begins with reviewing critical incidents to establish prioritization. After triaging urgent issues, you join the daily team stand-up and tackle projects and tickets essential to production. You participate in a rotating on-call schedule, collaborate with production teams, mentor colleagues, and strive for stability and standardization. Operational excellence and customer focus are core values as you contribute to best-in-class services for critical operations.

Responsibilities

Process tickets via approved standard operating procedures (SOPs) to triage and resolve customer issues
Provision, deploy, and troubleshoot Windows, Linux, and maxOS workstations
Provision, deploy, and troubleshoot bare-metal Windows and Linux servers
Configure, deploy, and replace network infrastructure including switches, routers, and firewalls
Participate in hiring, training, and development of others
Provide technical support for Amazon Leo Production, lab and launch infrastructure, components, and associated software
Provide remote support for Amazon Leo employees and infrastructure worldwide
Perform scheduled maintenance and system upgrades
Assist with project implementations and technology deployments
Drive engineering best practices (e.g., Operational Excellence, Security, Quality) and set standards
Participate in on-call responsibilities

Requirements

High school or equivalent diploma
2+ years of technical support experience
2+ years of IT client, server, and network service delivery experience

Technologies

Windows
Linux
maxOS

About the Team

Amazon Leo IT Services is a fast paced technical support organization that is focused on supporting large scale business initiatives while keeping a Day1 mentality. Our support scope involves several highly technical areas such as Production Operations, Lab Operations, Launch, and Warehousing.

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Today

IT Support Engineer I, OTS

Amazon.com Services LLC Dallas, TX

Dallas, TX

Today

$25 - $41/hr Full time Active Directory Desktop Support DFS

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Job Description

Based onsite in Dallas, TX, this IT Support Engineer I role supports Amazon Operations across multiple nearby sites within a defined geographic area. You will provide hardware, operating system, and enterprise software support, troubleshoot straightforward issues, and implement practical technical solutions to keep critical systems available during production hours. The position offers an hourly rate of USD 25 to 41 and requires at least a high school diploma with a minimum of one year of relevant experience.

Responsibilities

Network engineering and troubleshooting, data cabling and systems administration across varied software and hardware environments.
Ensure infrastructure networking and computing systems remain available during production hours.
Collaborate with management and staff to provide analytical and technical assistance for ongoing IT improvements.
Manage local technical projects.
Maintain or create policies, procedures, and processes.
Identify root causes of operational issues and process inefficiencies.
Support customers from multiple buildings in the area, as well as remote customers.
Travel within the local or regional area to assist customers.

Requirements

1+ years of Windows Server technologies, including AD, DFS, Print Services, and SCCM experience.
2+ years of troubleshooting in a multi-user high-availability environment.
2+ years of PC repair, troubleshooting, deployment, and disposition experience.
1+ years of IT client, server, and network service delivery experience.
2+ years of networking experience (DNS, DHCP, SSL, OSI Model, TCP/IP).
2+ years of corporate-setting Windows, Mac, or Linux operating systems support experience.
2+ years of supporting and maintaining a corporate network environment.
High school or equivalent diploma.

Technologies

Active Directory (AD)
Distributed File System (DFS)
Print Services
System Center Configuration Manager (SCCM)
DNS
DHCP
SSL
OSI Model
TCP/IP
Windows operating systems
Mac operating systems
Linux operating systems

Benefits

Health insurance covering medical, dental, vision, prescription drugs, Basic Life & AD&D, with option for supplemental life plans, EAP, mental health support, Medical Advice Line, Flexible Spending Accounts, and Adoption/Surrogacy reimbursement.
401(k) matching.
Paid time off.
Paid parental leave up to 20 weeks.
Casual dress code across locations, including jeans, t-shirts, safety shoes, and occasional neon safety vests.

Description

OTS Operations sits at the heart of Amazon’s business, known for speed, accuracy, and exceptional service. Our facilities process tens of thousands of products to hundreds of countries daily, with OTS providing nonstop global IT support to Amazon Operations as a crucial component. We seek self-motivated individuals who can tackle new challenges and drive solutions while fostering team ownership of the work.

As an IT Support Engineer I, you will apply your knowledge to implement technical solutions and deliver high-quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographic area. You will determine when it is appropriate to deviate from standard practices to achieve the desired result and troubleshoot straightforward problems that do not have defined SOPs.

Amazon offers competitive compensation with comprehensive healthcare benefits starting on Day 1, a matching 401(k) program, and up to 20 weeks of paid parental leave. A casual dress code is in place across locations.

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IT Support Associate II, OTS

Amazon.com Services LLC Mesa, AZ

Mesa, AZ

Today

$23 - $37/hr Full time Active Directory Cloud Platforms Computer Skills

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Job Description

Join Amazon's Operations Technology Solutions team onsite in Mesa, AZ. This IT Support Associate II position offers an hourly wage range of $23 to $37 and a benefits-rich environment designed to support you in delivering regional IT help for Amazon Operations facilities. Expect hands-on equipment management, skilled troubleshooting, support for training new hires, and dependable cross-building customer service for multiple sites in the area.

Responsibilities

Allocate, maintain, and troubleshoot IT equipment used within Amazon Operations facilities.
Manage support requests and procedures across the local network to keep operations running smoothly.
Assist with training new hires to ensure they are confident using systems and tools.
Pursue ongoing learning of new technologies to stay current with evolving solutions.
Provide support to customers across multiple buildings in the region, as well as remote customers.
Travel within the local or regional area to support customer needs as required.

Requirements

Experience thriving in a dynamic environment with a strong focus on customer service.
Physical ability to lift up to 49 pounds, stand or walk for shifts up to 12 hours, and frequently push, pull, squat, bend, and reach.
Experience troubleshooting integrated and interdependent computer systems.
1+ years of Windows, Mac, or Linux operating system support or equivalent experience.

Technologies

Windows
Mac
Linux (Red Hat)
AWS
Cisco/CCNA
CompTIA A+
CompTIA Network+
Microsoft hardware installation

Benefits

Comprehensive healthcare benefits starting on Day 1
401(k) matching
Up to 20 weeks of paid parental leave
Casual dress code at each location
Employee Assistance Program (EAP)
Mental Health Support
Medical Advice Line

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Today

Microcomputer Technical Support Specialist 0726-0029

Erie 1 BOCES West Seneca, NY

West Seneca, NY

Today

$33 - $33/hr Full time Active Directory Application Support Computer Skills

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Job Description

This itinerant field based Microcomputer Technical Support Specialist role provides design, installation, troubleshooting, and training for computer software, operating systems, and LAN/WAN environments across Erie 1 BOCES districts.

Responsibilities

Design, develop, install, implement, support, and maintain computer software applications and operating systems.
Install, customize, and maintain vendor supplied software and LAN/WAN operations.
Generate incident tickets as required and ensure timely follow-up and closure of all assigned calls.
Monitor, configure, and tune LANs or LAN applications for optimal performance; organize LAN documentation.
Assist in training and instruction of users in LAN operating systems and LAN applications.
Troubleshoot computer equipment used in the delivery of BOCES services.
Install, troubleshoot, support, and maintain communications software used to connect to enterprise servers or dial-up connections; provide related user training.
Evaluate the network and provide recommendations to the Senior Microcomputer Technical Support Specialist and to the Supervisor, Microcomputer Technical Support Specialist.
Act as liaison between the WNYRIC and School District customers regarding in networked hardware, software, and application issues.
Perform physical tasks such as keyboarding, lifting, driving a motor vehicle, and duties related to installation, troubleshooting, and support of computer devices.
Work on-site in schools where students, teachers, and administrators are present; travel to building sites within assigned districts with a valid NYS driver's license and a reliable vehicle.
Complete and submit official forms, time sheets, and billing reports in a timely manner; maintain communications with supervisors and team members.
Familiar with setup and use of Active Directory, Netware/Novell, Windows, Ethernet, TCP/IP, Lotus Notes, PCs, Macs, Mac OS, and iOS as required by assignments.
Other duties may be assigned in alignment with the civil service job description for this title.

Qualifications

A) A Bachelor’s degree from a regionally accredited or New York State registered four-year college or university plus two years of computer programming experience, including at least one year in programming and/or maintaining vendor supplied operating software; or
B) An Associate or higher degree in Data Processing, Computer Science, Business Administration, or a related field plus four years of data processing experience, including two years of programming and at least one year maintaining vendor supplied operating software; or
C) A high school diploma or equivalency plus six years of data processing experience, including two years of programming and at least one year maintaining vendor supplied operating software; or
D) An equivalent combination of training and experience as described above.

Additional Qualifications

Experience working in LAN/WAN environments with familiarity in Windows, Mac OS/iOS, and Windows Server and newer platforms.
PC operation and management is mandatory; experience administering Microsoft Active Directory, Group Policies, DHCP/DNS, and computer imaging using WDS/SCCM is required.
Knowledge of WAN, content filtering, firewalls, enterprise mobility management, and related technologies is a plus.
Strong customer service and communications skills, along with troubleshooting, research, and documentation abilities.
Valid NYS driver license and reliable car transportation are required.

Technologies

Active Directory
Netware (Novell)
Windows and Windows Server
Group Policies
DHCP and DNS
WDS and SCCM
Ethernet and TCP/IP
Lotus Notes
PCs and Macs
Mac OS and iOS

Benefits

15 Paid annual holidays
Generous paid personal and sick time
Generous paid vacation days
Premium health and dental plans with 85% employer contribution
Life insurance at no cost to you
Flexible spending account (FSA) plan
Commitment to diversity, equity, and inclusion
NYS Retirement System
403b and 457 retirement plans
Annual Education Stipends: $500 for Associates Degree/Accredited Training Program Certification, $1,000 for Bachelor's Degree, or $1,500 for Master's Degree